artificial intelligence service; disclosures; requirements

Plain English Breakdown

The bill summary does not specify the exact date when it becomes effective, but mentions October 1, 2027.

Rules for Artificial Intelligence Services

This bill sets rules for companies that offer public chatbots or AI services to make sure they are clear about being AI when talking to young people and prevent inappropriate content.

What This Bill Does

• Requires companies offering public chatbot or AI services to tell users clearly if the service is an AI, not a real person, especially for younger users.
• Prevents AI services from showing inappropriate content or suggesting sexual activities with young users.
• Makes sure AI does not pretend to be human in ways that could trick people, especially minors.
• Requires companies to offer tools for parents and guardians of younger users to control privacy settings on the service.
• Sets rules for how AI should respond if a user talks about suicide or self-harm.

Who It Names or Affects

• Companies that provide public chatbot or AI services
• Young people who use these services

Terms To Know

Conversational AI service

A computer program that can talk to you like a person through text, voice or images.

Minor account holder

An individual under 18 years old who uses an AI chatbot service.

Limits and Unknowns

• The bill does not allow individuals to sue companies directly for breaking these rules.
• Developers of the AI model are not held responsible if a third-party operator breaks the rules.
• It is unclear how this will be enforced and what specific actions might happen after October 1, 2027.

Official Summary Text

HB2311 - 572R - Senate Fact Sheet

Assigned to
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COMMITTEE

ARIZONA STATE SENATE

Fifty-Seventh
Legislature, Second Regular Session

FACT SHEET FOR
H.B. 2311

artificial intelligence
service; disclosures; requirements

Purpose

Effective
October 1, 2027, prescribes requirements and prohibitions that an operator of a
publicly available conversational artificial intelligence (AI) service must
comply with, including requirements relating to the use of a conversational AI
service by minor account holders.

Background

The federal
National Artificial Intelligence Initiative Act of 2020 (Act) codified the
establishment of a national AI initiative and associated federal offices and
committees. The Act directed the Secretary of Commerce, in coordination with
other federal agencies, including the National Institute of Standards and
Technology, the Department of Energy and the Department of Homeland Security,
to establish guidelines and best practices for developing safe, secure and
trustworthy AI systems, with the aim of promoting consensus industry standards.

Artificial Intelligence
is a machine-based system that can, for a given
set of human-defined objectives, make predictions, recommendations or decisions
influencing real or virtual environments. AI systems use machine and
human-based inputs to: 1) perceive real and virtual environments; 2) abstract
such perceptions into models through analysis in an automated manner; and 3)
use model inference to formulate options for information or action (
15
U.S.C. �� 9401 et seq
).

There is no anticipated fiscal impact to the state General Fund
associated with this legislation.

Provisions

1.

Requires each operator of a publicly available conversational AI service
to clearly and conspicuously disclose to a minor account holder that the minor
is interacting with a conversational AI service by use of a persistent visible
disclaimer or a disclaimer at the beginning of each session and appearing at
least every three hours during a continuous interaction with the AI service.

2.

Prohibits an operator from providing a user with points or similar
rewards at unpredictable intervals with the intent to encourage increased
engagement with the conversational AI, if the operator knows that the account
holder is a minor.

3.

Requires
each operator to institute reasonable measures to prevent a conversational AI
service from performing certain actions for minor account holders, including:

a)

producing visual material of sexual conduct;

b)

generating direct statements that the account holder should engage in
sexual conduct; and

c)

generating
statements that sexually objectify the account holder.

4.

Requires
an operator to institute, for minor account holders, reasonable measures to
prevent a conversational AI service from generating statements that would lead
a reasonable person to believe that the person is interacting with a human,
including:

a)

explicit claims that the conversational AI service is sentient or human;

b)

statements that simulate emotional dependence;

c)

statements that simulate romantic or sexual innuendos; and

d)

role-playing of adult-minor romantic relationships.

5.

Stipulates
that, if a reasonable person would be misled to believe that the person is
interacting with a human, an operator must clearly and conspicuously disclose
that the conversational AI service is AI.

6.

Requires
each operator to offer tools to manage the account holder's privacy and account
settings for minor account holders and the minor's parent or guardian, if the
minor is under 13 years old or as appropriate based on relevant risks.

7.

Instructs
each operator to adopt a protocol for a conversational AI service to respond to
a user prompt regarding suicidal ideation or self-harm, including reasonable
efforts to provide a response that refers the user to crisis service providers.

8.

Prohibits
an operator from knowingly and intentionally causing or programming a
conversational AI service to make any representation or statement that
explicitly indicates that that the AI service is designed to provide
professional mental or behavioral health care.

9.

Subjects
an operator who violates the outlined conversational AI service requirements
and prohibitions to an injunction and liability for the greater of actual
damages or civil penalties of $1,000 per violation, up to $500,000 per
operator.

10.

Specifies that a violation
of the outlined AI requirements and prohibitions is punishable by a civil
penalty only to be sought by the Attorney General.

11.

Specifies that the outlined
conversational AI requirements and prohibitions do not create a private right
of action for enforcement or for support of a private right of action under any
other law.

12.

Excludes a developer of an
AI model from liability for a violation of the outlined AI requirements and
prohibitions by a conversational AI service that is made available to the
public by a third-party operator.

13.

Defines terms.

14.

Becomes effective on October
1, 2027.

House Action

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Prepared by Senate Research

March 13, 2026

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Current Bill Text

HB2311 - 572R - H Ver

House Engrossed

artificial
intelligence service; disclosures; requirements

State of Arizona

House of Representatives

Fifty-seventh Legislature

Second Regular Session

2026

HOUSE BILL 2311

AN
ACT

amending title 18, Arizona Revised
Statutes, by adding chapter 8; relating to information technology.

(TEXT OF BILL BEGINS ON NEXT PAGE)

Be it
enacted by the Legislature of the State of Arizona:

Section 1. Title 18, Arizona Revised Statutes,
is amended by adding chapter 8, to read:

CHAPTER
8

ARTIFICIAL
INTELLIGENCE

ARTICLE
1. GENERAL PROVISIONS

START_STATUTE
18-801.

Definitions

In this chapter, unless the text
otherwise requires:

1. "Account
holder" means an individual who has, or opens, an account or profile to
use a conversational AI service.

2. "Conversational
AI service":

(
a
) Means
an artificial intelligence software application, web interface or computer
program that is accessible to the general public and that primarily simulates
human conversation and interaction through textual, visual or aural
communications.

(
b
) Does
not include an application, web interface or computer program that meets any of
the following:

(
i
) Is
primarily designed and marketed for use by developers or researchers.

(
ii
) Is a
feature within another software application, web interface or computer program
that is not a conversational AI service.

(
iii
) Is
designed to provide outputs relating to a narrow and discrete topic.

(
iv
) Is
primarily designed and marketed for commercial use by business entities.

(
v
) Functions
as a speaker and voice command interface or voice-activated virtual
assistant for a consumer electronic device.

(
vi
) Is
used by a business
entity

solely
for internal purposes.

(
vii
) Is used
by a business entity solely for customer service or to strictly provide users
with information about available commercial services or products provided by
the business entity, customer service account information or other information
strictly related to the business entity's customer service.

(
viii
) Is used solely to
provide commerce-related or transactional assistance, including product
or service recommendations, shopping, ordering, payments, delivery, returns or
customer support.

3. "Individual"
means a natural person.

4. "Minor"
means an individual under circumstances in which an operator has actual
knowledge or reasonable certainty that the individual is under eighteen years
of age.

5. "Minor account
holder" means an account holder who is a minor.

6. "Operator":

(
a
) Means
a person that makes available a conversational AI service to the public.

(
b
) Does
not include a mobile application store or search engine solely because the
application or engine provides access to a conversational AI service.

7. "Person"
means a natural person or legal entity.

8. "Sexual
conduct" has the same meaning prescribed in section 13-3551.

9. "Visual
depiction" has the same meaning prescribed in section 13-3551.

END_STATUTE

START_STATUTE
18-802.

Artificial
intelligence; consumer notices and disclosures; prohibited uses of artificial
intelligence service; safety and privacy tools; civil penalty; enforcement by
attorney general

A. Each operator shall
clearly and conspicuously disclose to a minor account holder in either of the
following ways that the minor is interacting with
a conversational AI service
:

1. As a persistent
visible disclaimer.

2. At the beginning of
each session and appearing at least every three hours in a continuous
conversational AI service interaction.

B. If an operator knows
that an account holder is a minor, the operator may not provide the user with
points or similar rewards at unpredictable intervals with the intent to
encourage increased engagement with the conversational AI service.

C. Each operator shall
institute reasonable measures to prevent the conversational AI service from
doing any of the following for minor account holders:

1. Producing visual
material of sexual conduct.

2. Generating direct
statements that the account holder should engage in sexual conduct.

3. Generating
statements that sexually objectify the account holder.

D. For minor account
holders, the operator shall institute reasonable measures to prevent the
conversational AI service from generating statements that would lead a
reasonable person to believe that the person is interacting with a human, including
any of the following:

1. Explicit claims that
the conversational AI service is sentient or human.

2. Statements that
simulate emotional dependence.

3. Statements that
simulate romantic or sexual innuendos.

4. Role-playing of
adult-minor romantic relationships.

E. If a reasonable
person would be misled to believe that the person is interacting with a human,
an operator shall clearly and conspicuously disclose that the conversational AI
service is artificial intelligence.

F. Each operator shall
offer tools for minor account holders and, if the account holder is under
thirteen years of age, the account holder's parent or guardian, to manage the
account holder's privacy and account settings.� An operator shall also offer
related tools to the parent or guardian of a minor account holder who is
thirteen years of age or above, as appropriate based on relevant risks.

G. Each operator shall
adopt a protocol for the conversational AI service to respond to a user prompt
regarding suicidal ideation or self-harm, including making reasonable
efforts to provide a response to the user that refers the user to crisis
service providers such as a suicide hotline, crisis text line or other
appropriate crisis service.

H. An operator shall
not knowingly and intentionally cause or program a conversational AI service to
make any representation or statement that explicitly indicates that the
conversational AI service is designed to provide professional mental or
behavioral health care.

I. An operator that
violates this chapter is subject to an injunction and is liable for the greater
of either:

1. Actual damages.

2. Civil penalties of
$1,000 per violation, not to exceed $500,000 per operator.

J. A violation of this
section is punishable by a civil penalty, to be sought by the attorney general
only. this section does not create a private right of action to enforce this
section or to support a private right of action under any other law.

K. This section does
not create liability for the developer of an artificial intelligence model for
any violation of this section by
a conversational AI service
that is
made available to
the public

by a third party
operator
.

END_STATUTE

Sec. 2.
Effective date

Title 18, chapter 8, Arizona Revised
Statutes, as added by this act, is effective from and after September 30, 2027.