Plain English Breakdown
Checked against official source text during the last sync.
Merchants Must Replace Defective Goods
This bill requires Arizona merchants to replace defective goods within 72 hours if the customer reports a defect, and it prohibits merchants from requiring repairs before replacements or limiting customers' rights.
What This Bill Does
- Requires merchants in Arizona to replace defective goods within 72 hours of delivery if the customer reports the issue.
- Allows customers to choose between getting a replacement good or receiving a full refund including taxes, fees, and delivery charges.
- Prohibits merchants from requiring customers to allow repairs before replacements or refunds during the 72-hour period.
- Forbids merchants from trying to limit or waive customer rights under this law.
Who It Names or Affects
- Merchants who sell goods in Arizona
- Customers who purchase goods from Arizona merchants
Terms To Know
- Warranty
- A promise by a seller to replace or repair a defective product.
- Merchant
- A business that sells goods to customers.
Limits and Unknowns
- The bill does not specify what happens if the merchant cannot provide a replacement within 72 hours.
- It is unclear how this law will be enforced or what penalties merchants might face for non-compliance.