Plain English Breakdown
The law is contingent on funding; if no money is allocated, these rules do not start.
Rules for Broadband Internet Providers on Pricing, Speeds, and Complaints
If funding is available, this law requires internet companies to share pricing and speed data with the state and sets up a system where customers can file complaints that must be answered within seven business days.
What This Bill Does
- Requires broadband providers to submit annual reports on prices and speeds starting January 1, 2027, if funding is available.
- Mandates the state department to publish an annual report analyzing internet affordability and speed data for public viewing.
- Creates a rule requiring companies to set up a process where customers can file complaints by phone, email, or online portal.
- Requires providers to answer customer complaints within 7 business days and provide a resolution, explanation, or corrective action in a specified timeframe.
- Orders providers to give customers at least $50 in credit if they fail to fix a complaint after 60 days without valid justification.
- Requires providers to clearly disclose the complaint process and remedies on their website, billing statements, and terms of service.
Who It Names or Affects
- Broadband internet service providers operating in the state
- Consumers who subscribe to broadband internet services
Terms To Know
- Administrative penalty
- A fine charged by a government agency for breaking rules, up to $1,000 per violation per day until fixed.
- Contingent upon funding
- The law only takes effect if money is available to pay for it.
Limits and Unknowns
- This bill will not take effect unless there is enough funding set aside for the purpose.
- The specific department receiving reports depends on whether Assembly Bill 693 becomes law.
- The exact timeframe for providing a resolution or corrective action after the initial response is described as 'specified' but details are in regulations.