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HB05488 • 2026

AN ACT ESTABLISHING A TASK FORCE TO STUDY EXPANDING THE 2-1-1 INFOLINE PROGRAM.

AN ACT ESTABLISHING A TASK FORCE TO STUDY EXPANDING THE 2-1-1 INFOLINE PROGRAM.

Housing
Passed Legislature

This bill passed both chambers and reached final enrollment, even if later executive action is not shown here.

Sponsor
Human Services Committee
Last action
2026-03-06
Official status
Public Hearing 03/10
Effective date
Not listed

Plain English Breakdown

The bill establishes a study group and sets reporting deadlines, but does not guarantee that the recommended expansions will happen or be funded.

Task Force to Study Expanding the 2-1-1 Infoline Program

This law creates a task force to study how to expand services for the 2-1-1 help line operated by United Way of Connecticut.

What This Bill Does

  • Creates a task force to look at ways to grow the 2-1-1 Infoline program run by United Way of Connecticut.
  • Requires the group to study how much state money is needed for expansion.
  • Sets specific goals to calculate costs for adding twenty percent more staff and reducing caller wait times to five minutes or less.
  • Mandates that the task force submit a report with findings and recommendations by January 1, 2027.

Who It Names or Affects

  • The United Way of Connecticut
  • State government leaders who appoint members to the group
  • Commissions for Social Services, Housing, and Early Childhood
  • Advocacy organizations that help people using the 2-1-1 service

Terms To Know

Task Force
A temporary group of people formed to study a specific problem and make suggestions.
Infoline Program
The 2-1-1 phone service that connects callers with community resources like food, housing, or health care help.

Limits and Unknowns

  • This law only creates a study group; it does not immediately change the program or spend money.
  • The final report is due by January 1, 2027, but no specific funding amount is set in this text.

Bill History

  1. 2026-03-06 Connecticut General Assembly

    Public Hearing 03/10

  2. 2026-03-05 Connecticut General Assembly

    Referred to Joint Committee on Human Services

Official Summary Text

To establish a task force to study expanding services offered by the 2-1-1 Infoline program.

Current Bill Text

Read the full stored bill text 
LCO No. 2657 1 of 3

General Assembly Raised Bill No. 5488
February Session, 2026 LCO No. 2657

Referred to Committee on HUMAN SERVICES

Introduced by:
(HS)

AN ACT ESTABLISHING A TASK FORCE TO STUDY EXPANDING
THE 2-1-1 INFOLINE PROGRAM.
Be it enacted by the Senate and House of Representatives in General
Assembly convened:

Section 1. (Effective from passage) (a) There is established a task force 1
to study expanding services provided by the 2 -1-1 Infoline program 2
operated by the United Way of Connecticut. Such study shall include, 3
but need not be limited to, state funding necessary to expand services of 4
the program. 5
(b) The task force shall consist of the following members: 6
(1) Two representatives of the United Way of Connecticut, appointed 7
by the speaker of the House of Representatives; 8
(2) Two representatives of advocacy organizations who serve clients 9
who have benefited or may benefit from services provided by the 2 -1-1 10
Infoline program, appointed by the president pro tempore of the Senate; 11
(3) One appointed by the majority leader of the House of 12
Representatives; 13

Raised Bill No. 5488

LCO No. 2657 2 of 3

(4) One appointed by the majority leader of the Senate; 14
(5) One appointed by the minority leader of the House of 15
Representatives; 16
(6) One appointed by the minority leader of the Senate; 17
(7) A representative appointed by the Senate and House chairpersons 18
of the joint standing committee of the General Assembly having 19
cognizance of matters relating to human services; 20
(8) A representative appointed by the Senate and House ranking 21
members of the joint standing committee of the General Assembly 22
having cognizance of matters relating to human services; 23
(9) The Commissioner of Social Services, or the commissioner's 24
designee; 25
(10) The Commissioner of Housing, or the commissioner's designee; 26
and 27
(11) The Commissioner of Early Childhood, or the commissioner's 28
designee. 29
(c) Any member of the task force appointed under subdivision (1), 30
(2), (3), (4), (5), (6), (7) or (8) of subsection (b) of this section may be a 31
member of the General Assembly. 32
(d) All initial appointments to the task force shall be made not later 33
than thirty days after the effective date of this section. Any vacancy shall 34
be filled by the appointing authority. 35
(e) The speaker of the House of Representatives and the president pro 36
tempore of the Senate shall select the chairpersons of the task force from 37
among the members of the task force. Such chairpersons shall schedule 38
the first meeting of the task force, which shall be held not later than sixty 39
days after the effective date of this section. 40

Raised Bill No. 5488

LCO No. 2657 3 of 3

(f) The administrative staff of the joint standing committee of the 41
General Assembly having cognizance of matters relating to human 42
services shall serve as administrative staff of the task force. 43
(g) Not later than January 1, 2027, the task force shall submit a report 44
on its findings and recommendations to the joint standing committees 45
of the General Assembly having cognizance of matters relating to 46
appropriations and the budgets of state agencies and human services, in 47
accordance with the provisions of section 11 -4a of the general statutes. 48
The report shall include, but need not be limited to, (1) state costs to 49
expand staff of the 2 -1-1 Infoline program by twenty per cent, and (2) 50
strategies to reduce wait times for callers to the Infoline to five minutes 51
or less. The task force shall terminate on the date that it submits such 52
report or January 1, 2027, whichever is later. 53
This act shall take effect as follows and shall amend the following
sections:

Section 1 from passage New section

Statement of Purpose:
To establish a task force to study expanding services offered by the 2-1-
1 Infoline program.

[Proposed deletions are enclosed in brackets. Proposed additions are indicated by underline, except
that when the entire text of a bill or resolution or a section of a bill or resolution is new, it is not
underlined.]