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MURIELBOWSERMAYOR
February26, 2025
TheHonorablePhilMendelsonChairmanCounciloftheDistrictofColumbiaJohnA.WilsonBuilding1350 Pennsylvania Avenue, NW, Suite504
Washington,DC 20004
Dear Chairman Mendelson:
Pursuanttosection451oftheDistrictofColumbiaHomeRuleAct(D.C.OfficialCode§ 1-204.51) and section202 of the Procurement PracticesReform Act of 2010 (D.C. OfficialCode §
2-352.02),enclosedforconsiderationandapprovalbytheCounciloftheDistrictofColumbiais
proposedContractNo.CW123208withCarahsoftTechnologyCorporationintheamountof$3,295,905.72.Thecontract’speriodofperformanceisoneyearfromthedateofaward.
Undertheproposedcontract,CarahsoftTechnologyCorporationwillprovidetheDistrictwithServiceNowlicenses.
My administrationisavailabletodiscussanyquestionsyoumayhaveregardingtheproposedcontract.Inordertofacilitatearesponsetoanyquestionsyoumayhave,pleasehaveyourstaffcontactMareScott,ChiefOperatingOfficer,OfficeofContractingandProcurement,at(202)724-
8759.
J lookforwardtotheCouncil’sfavorableconsiderationof thiscontract.
Sincerely,
iiel Howser
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GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement
Pursuant to section 202(c) of the Procurement Practices Reform Act of 2010, as amended, D.C.
Official Code § 2-352.02(c), the following contract summary is provided:
COUNCIL CONTRACT SUMMARY
(Standard, tipping, retroactive without changes, and multiyear)
(A) Contract Number: CW123208
Proposed Contractor: Carahsoft Technology Corporation
Proposed Contractor’s Principals: John Santo, Sales Operations Specialist
Contract Amount (Base Period): $3,295,905.72
Unit and Method of Compensation: Fixed Unit Price
Term of Contract: One year from the date of award specified on the
cover page of the contract.
Type of Contract: Firm Fixed Price
Source Selection Method: Request For Delivery Order- General Services
Administration (GSA)
(B) For a contract containing option periods, the contract amount for the base period and for
each option period. If the contract amount for one or more of the option periods differs from
the amount for the base period, provide an explanation of the reason for the difference:
Base Period Amount: $3,295,905.72
Option Year 1 Amount: $3,360,705.72
Explanation of difference from base year (if applicable): The contractor has proposed a 1.93%
price escalation for each subsequent option year. This means the price will increase by 1.93% in
Option Year One, and then that increased price will again increase by 1.93% in Option Year Two.
Option Year 2 Amount: $3,425,505.72
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Explanation of difference from base year (if applicable): The contractor has proposed a 1.93%
price escalation for each subsequent option year. This means the price will increase by 1.93% in
Option Year One, and then that increased price will again increase by 1.93% in Option Year Two.
(C) The goods or services to be provided, the methods of delivering goods or services, and any
significant program changes reflected in the proposed contract:
The District of Columbia Office of Contracting and Procurement, on behalf of the Office of the
Chief Technology Officer (OCTO), is seeking a contractor to provide ServiceNow licenses.
The Contractor shall deliver these services in accordance with the terms and conditions of Contract
No. CW123208
(D) The selection process, including the number of offerors, the evaluation criteria, and the
evaluation results, including price, technical or quality, and past performance components:
On December 9, 2024, Office of Contracting and Procurement, on behalf of Office of the Chief
Technology Officer (OCTO), issued a Request for Delivery Order set-aside to General Services
Administration (GSA) schedule holders with closing date of December 13, 2024. The district
received one proposal from Carahsoft Technology Corporation. Carahsoft Technology
Corporation’s Proposal was evaluated based on the Solicitation evaluation criteria.
On December 16, 2024, Carahsoft Technology Corporation submitted proposed price was shared
with program for evaluation of its fairness and reasonableness. On December 17, 2024, the program
manager determined that the proposed price from Carahsoft Technology Corporation was fair and
reasonable.
The General Service Administration Multiple Award Schedule, Information Technology Software,
category No.511210 was competitively solicited.
(E) A description of any bid protest related to the award of the contract, including whether the
protest was resolved through litigation, withdrawal of the protest by the protestor, or
voluntary corrective action by the District. Include the identity of the protestor, the grounds
alleged in the protest, and any deficiencies identified by the District as a result of the protest:
There were no protests associated with this procurement.
(F) A description of any other contracts the proposed contractor is currently seeking or holds
with the District:
The contractor holding the below referenced contracts with the Office of the Chief Technology
Officer (OCTO).
List of contracts:
1- CW98045
3
2- CW106149
3- CW107115
(G) The background and qualifications of the proposed contractor, including its organization,
financial stability, personnel, and performance on past or current government or private
sector contracts with requirements similar to those of the proposed contract:
Carahsoft Technology Corporation has been in business since 1999 and has a history of providing
products and services including normal and extended warranty support to the Government of the
District of Columbia. Thus, also proving their ability to possess the necessary organization,
experience, accounting, operational control, and technical skills to fulfill the requirements of the
proposed contract.
Carahsoft Technology Corporation has provided proof of their ability to perform the proposed task
order contract and thus has the necessary production, construction, technical equipment, and
facilities to fulfill the requirements of the proposed contract. Carahsoft has received a satisfactory
performance for their existing contract with OCTO.
(H) A summary of the subcontracting plan required under section 2346 of the Small, Local, and
Disadvantaged Business Enterprise Development and Assistance Act of 2005, as amended,
D.C. Official Code § 2-218.01 et seq. (“Act”), including a certification that the subcontracting
plan meets the minimum requirements of the Act and the dollar volume of the portion of the
contract to be subcontracted, expressed both in total dollars and as a percentage of the total
contract amount:
A subcontracting plan is not required for this award as it is issued against the General Services
Administration (GSA).
(I) Performance standards and the expected outcome of the proposed contract:
Carahsoft Technology Corporation performance will be regularly and routinely monitored by
OCTO. The expected outcome is to provide ServiceNow licenses.
(J) The amount and date of any expenditure of funds by the District pursuant to the contract
prior to its submission to the Council for approval:
None.
(K) A certification that the proposed contract is within the appropriated budget authority for the
agency for the fiscal year and is consistent with the financial plan and budget adopted in
accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:
A certification of funding is attached to comply with D.C. Official Code §§ 47-392.01 and 47-
392.02.
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(L) A certification that the contract is legally sufficient, including whether the proposed
contractor has any pending legal claims against the District:
The contractor has no pending legal claims against the District. The proposed task order contract
has been determined to be legally sufficient by the Office of the Attorney General.
(M) A certification that the Citywide Clean Hands database indicates that the proposed contractor
is current with its District taxes. If the Citywide Clean Hands Database indicates that the
proposed contractor is not current with its District taxes, either: (1) a certification that the
contractor has worked out and is current with a payment schedule approved by the District;
or (2) a certification that the contractor will be current with its District taxes after the District
recovers any outstanding debt as provided under D.C. Official Code § 2-353.01(b):
According to the District’s Clean Hands Certification dated February 3,2025, the contractor is
current with its District taxes.
(N) A certification from the proposed contractor that it is current with its federal taxes, or has
worked out and is current with a payment schedule approved by the federal government:
Carahsoft Technology Corporation is current with its Federal taxes according to the Bidder Offer
Form dated December 11, 2024, and the Certificate of Clean Hands dated February 3,2025.
(O) A certification that the proposed contractor has been determined not to violate section 334a of
the Board of Ethics and Government Accountability Establishment and Comprehensive
Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-1163.34a; and (2) A
certification from the proposed contractor that it currently is not and will not be in violation
of section 334a of the Board of Ethics and Government Accountability Establishment and
Comprehensive Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-1163.34a:
According to the Bidder Offer Form submitted on December 4, 2024, the proposed contractor is not
and will not be in violation of section 334a of the Board of Ethics and Government Accountability
Establishment and Comprehensive Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-
1163.34.
(P) The status of the proposed contractor as a certified local, small, or disadvantaged business
enterprise as defined in the Small, Local, and Disadvantaged Business Enterprise
Development and Assistance Act of 2005, as amended; D.C. Official Code § 2-218.01 et seq.:
The proposed contractor is not a certified local, small, or disadvantaged business enterprise.
(Q) Other aspects of the proposed contract that the Chief Procurement Officer considers
significant:
N/A
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(R) A statement indicating whether the proposed contractor is currently debarred from providing
services or goods to the District or federal government, the dates of the debarment, and the
reasons for debarment:
As of December 30, 2024, the Contractor is not listed on the District of Columbia’s Excluded
Parties list nor registered in the SAM.gov database. The submitted Bidder Offeror Certification
does not indicate the contractor is or has been debarred from providing services to any
governmental entities.
(S) Any determination and findings issues relating to the contract’s formation, including any
determination and findings made under D.C. Official Code § 2-352.05 (privatization
contracts):
Determination and Findings for Contractor Responsibility dated January 15, 2025, Determination
and Findings for Price Reasonableness dated January 15, 2025, and Determination and Findings
for Federal Supply Schedule dated December 5, 2024.
(T) Where the contract, and any amendments or modifications, if executed, will be made
available online:
ocp.dc.gov
(U) Where the original solicitation, and any amendments or modifications, will be made available
online:
ocp.dc.gov
*
*
* GovernmentoftheDistrictofColumbia
HE OfficeoftheChiefFinancialOfficer 11014Street,SWHE OfficeofTaxandRevenue Washington,DC20024
DateofNotice:February3,2025 NoticeNumber:0013237245 —
CARAHSOFTTECHNOLOGYCORPORATION FEIN:*#-*9#969311493SUNSETHILLSRDSTE 100 CaseID:18451764RESTONVA 20190-5509
CERTIFICATE OF CLEAN HANDS
AsreportedintheCleanHandssystem,theabovereferencedindividual/entityhasnooutstandingliabilitywiththeDistrictofColumbiaOfficeofTaxandRevenueortheDepartmentofEmploymentServices.Asofthedateabove,theindividual/entityhascompliedwithDCCode§47-2862,thereforethisCertificateofCleanHandsisissued.
TITLE 47. TAXATION, LICENSING, PERMITS, ASSESSMENTS, AND FEES
CHAPTER 28 GENERAL LICENSE
SUBCHAPTER II.CLEAN HANDS BEFORE RECEIVING A LICENSE OR PERMIT
D.C. CODE § 47-2862 (2006)
§47-2862PROHIBITIONAGAINST ISSUANCE OF LICENSEOR PERMIT
AuthorizedBy Melinda Jenkins
Branch Chief,Collectionand Enforcement Administration
Tovalidatethiscertificate,pleasevisitMyTax.DC.gov.OntheMyTaxDC homepage,clickthe“Validate a Certificateof Clean Hands” hyperlink under the Clean Hands section.
11014thStreetSW,SuiteW270,Washington,DC20024/Phone:(202)724-S048/MyTax.DCgov
MEMORANDUM
GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of the Chief Financial Officer
Government Operations Cluster
TO: Derrick White
Contracting Officer
Office of Contracting and Procurement
FROM: Phil Peng
Agency Fiscal Officer
Office of the Chief Technology Officer
DATE:
SUBJECT:
January 3, 2025
ServiceNow licenses
Contract Number: CW123208
Period of Performance: 2/28/2025 – 2/27/2026
Contract Amount: $3,295,905.72
By this memorandum, the Office of the Chief Financial Officer (OCFO) certifies that the Office of the
Chief Technology Officer (OCTO) has $3,295,905.72 available in the FY2025 approved Budget to
fund the subject new contract.
If you have any questions concerning this fund certification, please contact Phil Peng, Agency Fiscal
Officer (AFO) at 202-727-8472
Cc: Angelique Rice, ACFO, GOC
Michael Bolden, Director of Financial Operations, GOC
Stephen N Miller, Interim CTO, OCTO
Carol Washington, Chief Administrative Officer, OCTO
Tehsin Faruk, Chief Operating Officer, OCTO
Abdi Yusuf, Budget Director, OCTO
Mekete Seleshi, Financial Manager, OCTO
200 I Street Washington, SE, 5th Floor, Washington DC 20003
(202) 727-2277 I Fax: (202) 727-1216
1/3/25
Contractor: Carahsoft Technology Corporation- Address: 11493 Sunset Hills Road, Suite 100 Reston, VA 20190
400 6th Street, NW, Suite 79100, Washington, DC 20001 (202) 727-3400 Fax (202) 347-8922
GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of the Attorney General
ATTORNEY GENERAL
BRIAN L. SCHWALB
Commercial Division
MEMORANDUM
TO: Sarina Loy
Deputy Director
Office of Policy and Legislative Affairs
FROM: Robert Schildkraut
Section Chief
Government Contracts Section
DATE: February 18, 2025
SUBJECT: Approval of Contract to Purchase ServiceNow Licenses
Contractor: Carahsoft Technology Corporation
Contract Number: CW123208
Contract Amount: $3,295,905.72
This is to Certify that this Office has reviewed the above-referenced Contract and that we have
found it to be legally sufficient. If you have any questions in this regard, please do not hesitate to
call me at 724-4018.
______________________________
Robert Schildkraut
GOVERNMENT OF THE DISTRICT OF COLUMBIA
TASK ORDER/DELIVERY ORDER FOR SERVICES
OFFEROR TO COMPLETE BLOCKS 18 & 29
1. REQUISITION NUMBER
PAGE
1 of 15
2. TASK ORDER AGREEMENT NO.
CW123208
3. Award/Effective Date
See Block 30c.
4. CONTRACT NUMBER
GSA Contract
No: 47QSWA18D008F
5. SOLICITATION NUMBER
Doc727726
6. SOLICITATION ISSUE DATE
12/9/2024
7. FOR SOLICITATION INFORMATION
CONTACT Email:
atiqullah.babajee@dc.gov
A. NAME
Atiqullah Babajee
B. TELEPHONE (No Collect Calls)
202-409-0199
8.OFFER DUE DATE:
12/13/2024
9. ISSUED BY
Office of Contracting and Procurement
Information Technology Group
441 4TH Street, N.W., Suite 700 South
Washington, D.C. 20001
10. THIS ACQUISITION IS
UNRESTRICTED
SET ASIDE %FOR
SMALL BUSINESS
SMALL DISADV. BUS.
DCSS
GSA
Request for Delivery Order
(RFDO)
11. DELIVERY FOR FOB
DESTINATION UNLESS
BLOCK IS MARKED
N/A
12. PAYMENT DISCOUNT
TERMS
Net 30 days
13. RESERVED
14. METHOD OF SOLICITATION
RFDO RFQ RFP 2-STEP
SIC:
SIZE STANDARD:
5. CONTRACTOR / OFFEROR 16. PAYMENT WILL BE MADE BY CODE
Office of the Chief Technology Officer (OCTO)
200 I Street SE
Washington, DC 20003
Carahsoft Technology Corporation
11493 Sunset Hills Rd Reston
VA 20190-5230
15A DUNS NO. 15B TAX ID NO.
17. DELIVER TO
Office of the Chief Technology Officer (OCTO)
200 I Street SE
Washington, DC 20003
18. ADMINISTERED BY
Office of the Chief Technology Officer (OCTO)
200 I Street SE
Washington, DC 20003
18A. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18B. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 16 UNLESS
BLOCK BELOW IS CHECKED
SEE ADDENDUM
19
IEM
NO.
20
SCHEDULE OF SUPPLIES/SERVICES
21
QUANT
ITY
22
UNIT
23
UNIT PRICE
24
AMOUNT
0001-
ServiceNow licenses
1 Each $3,295,905.72 $3,295,905.72
25. ACCOUNTING AND APPROPRIATION DATA
PURCHASE ORDER NO.
26. TOAL AWARD (FOR GOVT. USE ONLY)
$3,295,905.72
27. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ONE COPY 28. THE FOLLOWING DOCUMENTS ARE INCORPORATED BY REFERENCE
TO THE ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL INTO THIS TASK ORDER IN THE FOLLOWING PRIORITY: see task order
ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL Section 12
PAGES SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.
29A. SIGNATURE OF OFFEROR /CONTRACTOR 30A. DISTRICT OF COLUMBIA (SIGNATURE OF CONTRACTING OFFICER)
29B. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 29C. DATE S SIGNED 30B. NAME OF CONTRACTING OFFICER (TYPE OR PRINT)
Heather Reynolds, Contracting Officer
30C DATE
SIGNED
Jessica Robertson
2/11/25
2
1. TERM OF CONTRACT
The Term of the Contract shall be for one year from date of award.
2. Option to extend the term of the contract
2.1 The district may extend the term of this contract for a period of two, one-year option
periods, or successive fractions thereof, by written notice to the Contractor before the
expiration of the contract; provided that the District will give the Contractor
preliminary written notice of its intent to extend at least thirty (30) days before the
contract expires. The preliminary notice does not commit the District to an extension.
The exercise of this option is subject to the availability of funds at the time of the
exercise of this option. The Contractor may waive the thirty (30) day preliminary notice
requirement by providing a written waiver to the Contracting Officer before expiration
of the contract.
2.2 If the District exercises this option, the extended contract shall be considered to include
this option provision.
2.3 The price for the option period shall be as specified in Section B of the contract.
2.4 The total duration of this contract, including the exercise of any options under this
clause, shall not exceed three years.
3. CONTRACTING OFFICER (CO)
Contracts may be entered into and signed on behalf of the District Government only by
Contracting Officers. The name, address, and telephone number of the Contracting Officer for
this task order is:
Heather Reynolds
Contracting Officer
Office of Contracting and Procurement
200 I Street, SE, Suite 540
Washington, DC 20003
Telephone: (202)256-3872
E-mail: Heather.Reynolds2@dc.gov
3.1 The CO is the only person authorized to approve changes in any of the requirements of this
contract.
3.2 The Contractor shall not comply with any order, directive or request that changes or modifies
the requirements of this contract, unless issued in writing and signed by the CO.
3.3 In the event the Contractor effects any change at the instruction or request of any person other
than the CO, the change will be considered to have been made without authority and no
adjustment.
3
4. CONTRACT ADMINISTRATOR (CA)
The CA is responsible for the technical administration of the contract and advising the
Contracting Officer as to the Contractor ’s compliance or noncompliance with the contract. In
addition, the CA is responsible for the day -to-day monitoring and supervision of the contract,
of ensuring that the work conforms to the requirements of this contract and such other
responsibilities and authorities as may be specified in writing by the Contracting Officer. The
CA for this task order is:
Anup Sharma
Address: 200 I Street SE,
Washington DC, 20003
Phone No: 202-445-7383
Email: anup.sharma@dc.gov
4.1 It is understood and agreed that the CA shall not have the authority to make changes in the
specifications/scope of work or terms and conditions of the contract.
4.2 Contractor shall be held fully responsible for any changes not authorized in advance, in writing,
by the Contracting Officer, may be denied compensation or other relief for any additional work
performed that is not so authorized, and may also be required, at no additional cost to the
District, to take all corrective action necessitated by reason of the unauthorized changes.
5. INVOICE PAYMENT
The District will make payments to the Contractor, upon the submission of proper invoices, at
the prices stipulated in this contract, for supplies delivered and accepted or services performed
and accepted, less any discounts, allowances or adjustments provided for in this contract.
5.1 The District will pay the Contractor on or before the 30th day after receiving a proper invoice
from the Contractor.
6. INVOICE SUBMITTAL
The Contractor shall submit proper invoices on a monthly basis or as otherwise specified in the
contract.
6.1 The Contractor shall submit payment requests in electronic format through the DC Vendor
Portal www.vendorportal.dc.gov by selecting the applicable purchase order number which is
listed on the Contractor ’s profile.
6.2 To constitute a proper invoice, the Contractor shall attach to all payment requests the invoice
and all supporting documentation or information.
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7. Insurance
A. GENERAL REQUIREMENTS. The Contractor at its sole expense shall procure and
maintain, during the entire period of performance under this contract, the types of
insurance specified below. The Contractor shall have its insurance broker or
insurance company submit a Certificate of Insurance to the CO giving evidence of the
required coverage prior to commencing performance under this contract. In no event
shall any work be performed until the required Certificates of Insurance signed by an
authorized representative of the insurer(s) have been provided to, and accepted by, the
CO. All insurance shall be written with financially responsible companies authorized
to do business in the District of Columbia or in the jurisdiction where the work is to
be performed and have an A.M. Best Company rating of A - / VII or higher. Should
the Contractor decide to engage a subcontractor for segments of the work under this
contract and wish to propose different insurance requirements than outlined below,
then, prior to commencement of work by the subcontractor, the Contractor shall
submit in writing the name and brief description of work to be performed by the
subcontractor on the Subcontractors Insurance Requirement Template provided by the
CA, to the Office of Risk Management (ORM). ORM will determine the insurance
requirements applicable to the subcontractor and promptly deliver such requirements
in writing to the Contractor and the CA. The Contractor must provide proof of the
subcontractor's required insurance prior to commencement of work by the
subcontractor. If the Contractor decides to engage a subcontractor without requesting
from ORM specific insurance requirements for the subcontractor, such subcontractor
shall have the same insurance requirements as the Contractor.
All required policies shall contain a waiver of subrogation provision in favor of the
Government of the District of Columbia.
The Government of the District of Columbia shall be included in all policies required
hereunder to be maintained by the Contractor and its subcontractors (except for
workers’ compensation and professional liability insurance) as an additional insureds
for claims against The Government of the District of Columbia relating to this
contract, with the understanding that any affirmative obligation imposed upon the
insured Contractor or its subcontractors (including without limitation the liability to
pay premiums) shall be the sole obligation of the Contractor or its subcontractors, and
not the additional insured. The additional insured status under the Contractor’s and
its subcontractors’ Commercial General Liability insurance policies shall be affected
using the ISO Additional Insured Endorsement form CG 20 10 11 85 (or CG 20 10 07
04 and CG 20 37 07 04) or such other endorsement or combination of endorsements
providing coverage at least as broad and approved by the CO in writing. All of the
Contractor’s and its subcontractors’ liability policies (except for workers’
compensation and professional liability insurance) shall be endorsed using ISO form
CG 20 01 04 13 or its equivalent so as to indicate that such policies provide primary
coverage (without any right of contribution by any other insurance, reinsurance or
self-insurance, including any deductible or retention, maintained by an Additional
Insured) for all claims against the additional insured arising out of the performance of
this Statement of Work by the Contractor or its subcontractors, or anyone for whom
5
the Contractor or its subcontractors may be liable. These policies shall include a
separation of insureds clause applicable to the additional insured.
If the Contractor and/or its subcontractors maintain broader coverage and/or higher
limits than the minimums shown below, the District requires and shall be entitled to
the broader coverage and/or the higher limits maintained by the Contractor and
subcontractors.
B. INSURANCE REQUIREMENTS
1. Commercial General Liability Insurance (“CGL”) - The Contractor shall provide
evidence satisfactory to the CO with respect to the services performed that it
carries a CGL policy, written on an occurrence (not claims -made) basis, on
Insurance Services Office, Inc. (“ISO”) form CG 00 01 04 13 (or another
occurrence-based form with coverage at least as broad and approved by the CO in
writing), covering liability for all ongoing and completed operations of the
Contractor, including ongoing and completed operations under all subcontracts,
and covering claims for bodily injury, including without limitation sickness,
disease or death of any persons, injury to or destruction of property, including loss
of use resulting therefrom, personal and advertising injury, and including coverage
for liability arising out of an Insured Contract (including the tort liability of another
assumed in a contract) and acts of terrorism (whether caused by a foreign or domestic
source). Such coverage shall have limits of liability of not less than $1,000,000 each
occurrence, a $2,000,000 general aggregate (including a per location or per project
aggregate limit endorsement, if applicable) limit, a $1,000,000 personal and
advertising injury limit, and a $2,000,000 products-completed operations
aggregate limit.
The vendor should be named as an additional insured on the applicable
manufacturer’s/distributer’s Commercial General Liability policy using Insurance
Services Office, Inc. (“ISO”) form CG 20 15 04 13 (or another occurrence-based
form with coverage at least as broad).
OCP should collect, review for accuracy and maintain all warranties for goods and
services.
2. Automobile Liability Insurance - The Contractor shall provide evidence
satisfactory to the CO of commercial (business) automobile liability insurance
written on ISO form CA 00 01 10 13 (or another form with coverage at least as
broad and approved by the CO in writing) including coverage for all owned, hired,
borrowed and non-owned vehicles and equipment used by the Contractor, with
minimum per accident limits equal to the greater of (i) the limits set forth in the
Contractor’s commercial automobile liability policy or (ii) $1,000,000 per
occurrence combined single limit for bodily injury and property damage.
3. Workers’ Compensation Insurance - The Contractor shall provide evidence
satisfactory to the CO of Workers’ Compensation insurance in accordance with
the statutory mandates of the District of Columbia or the jurisdiction in which the
contract is performed.
6
Employer’s Liability Insurance - The Contractor shall provide evidence
satisfactory to the CO of employer’s liability insurance as follows: $500,000 per
accident for injury; $500,000 per employee for disease; and $500,000 for policy
disease limit.
All insurance required by this paragraph 3 shall include a waiver of subrogation
endorsement for the benefit of Government of the District of Columbia.
4. Cyber Liability Insurance - The Contractor shall provide evidence satisfactory to
the Contracting Officer of Cyber Liability Insurance, with limits not less than
$2,000,000 per occurrence or claim, $2,000,000 aggregate. Coverage shall be
sufficiently broad to respond to the duties and obligations as is undertaken by
Contractor in this agreement and shall include, but not limited to, claims involving
infringement of intellectual property, including but not limited to infringement of
copyright, trademark, trade dress, invasion of privacy violations, information
theft, damage to or destruction of electronic information, release of private
information, alteration of electronic information, extortion and network security.
The policy shall provide coverage for breach response costs as well as regulatory
fines and penalties as well as credit monitoring expenses with limits sufficient to
respond to these obligations. Limits may not be shared with other lines of
coverage. A copy of the cyber liability policy must be submitted to the Office of
Risk Management (ORM) for compliance review.
5. Sexual/Physical Abuse & Molestation - The Contractor shall provide evidence
satisfactory to the Contracting Officer with respect to the services performed that
it carries $1,000,000 per occurrence limits; $2,000,000 aggregate of affirmative
abuse and molestation liability coverage. Coverage should include physical abuse,
such as sexual or other bodily harm and non- physical abuse, such as verbal,
emotional or mental abuse; any actual, threatened or alleged act; errors, omission
or misconduct. This insurance requirement will be considered met if the general
liability insurance includes an affirmative sexual abuse and molestation
endorsement for the required amounts. So called “silent” coverage or “shared”
limits under a commercial general liability or professional liability policy will not
be acceptable. Limits may not be shared with other lines of coverage. The
applicable policy may need to be submitted to the Office of Risk Management
(ORM) for compliance review.
(THIS COVERAGE IS WAIVED IF DCNET/DC GOVERNMENT
EMPLOYEES ARE CONDUCTING THE INSTALLATION OF THE
PRODUCT)
6. Commercial Umbrella or Excess Liability - The Contractor shall provide evidence
satisfactory to the CO of commercial umbrella or excess liability insurance with
minimum limits equal to the greater of (i) the limits set forth in the Contractor’s
umbrella or excess liability policy or (ii) $2,000,000 per occurrence and
$2,000,000 in the annual aggregate, following the form and in excess of all
liability policies. All liability coverages must be scheduled under the umbrella
and/or excess policy. The insurance required under this paragraph shall be written
in a form that annually reinstates all required limits. Coverage shall be primary to
any insurance, self-insurance or reinsurance maintained by the District and the
7
“other insurance” provision must be amended in accordance with this requirement
and principles of vertical exhaustion.
C. PRIMARY AND NONCONTRIBUTORY INSURANCE
The insurance required herein shall be primary to and will not seek contribution from
any other insurance, reinsurance or self -insurance including any deductible or
retention, maintained by the Government of the District of Columbia.
D. DURATION. The Contractor shall carry all required insurance until all contract work
is accepted by the District of Columbia and shall carry listed coverages for ten years
for construction projects following final acceptance of the work performed under this
contract and two years for non-construction related contracts.
E. LIABILITY. These are the required minimum insurance requirements established by
the District of Columbia. However, the required minimum insurance requirements
provided above will not in any way limit the contractor’s liability under this contract.
F. CONTRACTOR’S PROPERTY. Contractor and subcontractors are solely
responsible for any loss or damage to their personal property, including but not limited
to tools and equipment, scaffolding and temporary structures, rented machinery, or
owned and leased equipment. A waiver of subrogation shall apply in favor of the
District of Columbia.
G. MEASURE OF PAYMENT . The District shall not make any separate measure or
payment for the cost of insurance and bonds. The Contractor shall include all of the
costs of insurance and bonds in the contract price.
H. NOTIFICATION. The Contractor shall ensure that all policies provide that the CO
shall be given thirty (30) days prior written notice in the event of coverage and / or
limit changes or if the policy is canceled prior to the expiration date shown on the
certificate. The Contractor shall provide the CO with ten (10) days prior written notice
in the event of non- payment of premium. The Contractor will also provide the CO
with an updated Certificate of Insurance should its insurance coverages renew during
the contract.
I. CERTIFICATES OF INSURANCE. The Contractor shall submit certificates of
insurance giving evidence of the required coverage as specified in this section prior
to commencing work. Certificates of insurance must reference the corresponding
contract number. Evidence of insurance shall be submitted to:
The Government of the District of Columbia
Atiqullah Babajee, Contract Specialist
200 I Street SE Suite 5410
Washington, DC 20003
Office: (202) 409-0199
Email: Atiqullah.babajee@dc.gov
The CO may request, and the Contractor shall promptly deliver updated certificates
of insurance, endorsements indicating the required coverages, and/or certified copies
8
of the insurance policies. If the insurance initially obtained by the Contractor expires
prior to completion of the contract, renewal certificates of insurance and additional
insured and other endorsements shall be furnished to the CO prior to the date of
expiration of all such initial insurance. For all coverage required to be maintained
after completion, an additional certificate of insurance evidencing such coverage
shall be submitted to the CO on an annual basis as the coverage is renewed (or
replaced).
J. Disclosure of Information. The Contractor agrees that the District may disclose the
name and contact information of its insurers to any third party which presents a claim
against the District for any damages or claims resulting from or arising out of work
performed by the Contractor, its agents, employees, servants or subcontractors in the
performance of this contract.
K. Carrier Ratings . All Contractor’s and its subcontractors’ insurance required in
connection with this contract shall be written by insurance companies with an A.M.
Best Insurance Guide rating of at least A - VII (or the equivalent by any other rating
agency) and licensed in the District.
8. ORDERING CLAUSE
8.1 Any supplies and services to be furnished under this contract must be ordered by issuance of delivery
orders or task orders by the CO. Such orders may be issued during the term of this contract.
8.2 All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of
a conflict between a delivery order or task order and this contract, the contract shall control.
8.3 If mailed, a delivery order or task order is considered "issued" when the District deposits the order in the
mail. Orders may be issued by facsimile or by electronic commerce methods.
9. ORDER OF PRECEDENCE
The contract awarded as a result of this RFDO will contain the following clause:
ORDER OF PRECEDENCE
A conflict in language shall be resolved by giving precedence to the document in the highest order
of priority that contains language addressing the issue in question. The following documents are
incorporated into the contract by reference and made a part of the contract in the following order
of precedence:
(1) An applicable Court Order, if any
(2) GSA Contract No: 47QSWA18D008F
(3) Contract document
(4) Standard Contract Provisions
(5) Contract attachments other than the Standard Contract Provisions
9
ATTACHMENT A: STATEMENT OF WORK
A.1 Scope
The District of Columbia Office of Contracting and Procurement, on behalf of the Office
of the Chief Technology Officer (OCTO), is seeking a contractor to provide ServiceNow
licenses.
A.2 Applicable Documents
Not applicable.
A.3 Definitions
Not applicable.
A.4 Background
The District of Columbia Office of the Chief Technology Officer (OCTO) is looking to renewal of
the existing ServiceNow licenses.
A.5 Requirements
A.5.1 The Contractor shall provide the following:
Item
No. Product No. Description QTY
0001 PROD12492-2 ServiceNow® Agile Team - Module,
ServiceNow - PROD12492 1
0002 PROD23774
ServiceNow® Strategic Portfolio
Management Professional- SPM User,
ServiceNow - PROD23774
200
0003 PROD15204-611
ServiceNow® Customer Service
Management Professional v5, Fulfiller
User, ServiceNow - PROD15204
1055
0004 PROD15000-611
ServiceNow® ITOM Discovery -
Subscription Unit v2, ServiceNow -
PROD15000
50
0005 PROD19395-611
ServiceNow® Automation Engine
Professional v3 – Unattended Robot
ServiceNow - PROD19395
1
0006 PROD23841 ServiceNow® Hardware Asset
Management Professional - Subscription
Unit v4, ServiceNow - PROD23841
14525
10
Item
No. Product No. Description QTY
0007 PROD15033-611
ServiceNow® Software Asset
Management Professional - Subscription
Unit, ServiceNow - PROD15033
50
0008 PROD18383-2
ServiceNow® Document Intelligence
Starter - 5K Document Intelligence Pages,
ServiceNow - PROD18383
1
0009 PROD15338-2 ServiceNow AI Search Starter,
ServiceNow - PROD15338 1
0010 PROD00065-611
ServiceNow® Additional Non-Production
Instance - US Data Center, ServiceNow -
PROD00065
1
0011 PROD17238-611 HR Service Delivery Enterprise - HR User
v4, ServiceNow - PROD17238
(DCHR-25,000 + DCPS 11,000=36,000)
36,000
0012 PROD20290-611
Source To Pay Operations - Unrestricted
User,
ServiceNow - PROD20290
DCPS
11,000
0013 PROD18732-2
ServiceNow® Document Intelligence
Starter -5K Document Intelligence Pages
ServiceNow - PROD18732
DCPS
1
0014 PROD16896-611
ServiceNow® Legal Service Delivery -
Fulfiller User
ServiceNow - PROD16896
DCPS
30
0015 PROD21598-611
ServiceNow® Contract Management Pro -
Fulfiller User
ServiceNow - PROD21598
DCPS
30
A.6 Deliverables
The Contractor shall perform the activities required to successfully complete the District’s
requirements and submit each deliverable to the CA identified in Section 6 of this solicitation.
Item Deliverable Format/Method
of Delivery
Due Date
1 Administrative access and license key to the
following environments: IT Service
Management, Performance Analytics and IT
Business Management
Email to the CA 24 Hrs from
date of award
11
A.7 Contract Administrator
Anup Sharma|
Program Manager | Application Development and Operations | EDM
Ph: 202-445-7383 (cell) |
Email: anup.sharma@dc.gov
ATTACHMENT B: PRICE SCHEDULE AND CONTRACT TYPE
B.1 The District is awarding a Firm fixed-price contract in accordance with 27 DCMR Chapter
24.
B.2 Base year Price Schedule
Item
No. Product No. Description QTY Unite
Price
Total Price
0001 PROD12492-2
ServiceNow® Agile Team -
Module, ServiceNow -
PROD12492
1
$0.00 $0.00
0002 PROD23774
ServiceNow® Strategic Portfolio
Management Professional- SPM
User, ServiceNow - PROD23774
200
$76.72 $184,128.00
0003 PROD15204-611
ServiceNow® Customer Service
Management Professional v5,
Fulfiller User, ServiceNow -
PROD15204
1055
$73.02 $924,433.20
0004 PROD15000-611
ServiceNow® ITOM Discovery -
Subscription Unit v2, ServiceNow
- PROD15000
50
$6.35 $3,810.00
0005 PROD19395-611
ServiceNow® Automation Engine
Professional v3 – Unattended
Robot ServiceNow - PROD19395
1
$7,407.41 $88,888.92
0006 PROD23841
ServiceNow® Hardware Asset
Management Professional -
Subscription Unit v4, ServiceNow
- PROD23841
14525
$1.78 $310,254.00
0007 PROD15033-611
ServiceNow® Software Asset
Management Professional -
Subscription Unit, ServiceNow -
PROD15033
50
$6.35 $3,810.00
0008 PROD18383-2
ServiceNow® Document
Intelligence Starter - 5K Document
Intelligence Pages, ServiceNow -
PROD18383
1
$0.00 $0.00
12
Item
No. Product No. Description QTY Unite
Price
Total Price
0009 PROD15338-2 ServiceNow AI Search Starter,
ServiceNow - PROD15338 1 $0.00 $0.00
0010 PROD00065-611
ServiceNow® Additional Non-
Production Instance - US Data
Center, ServiceNow - PROD00065
1
$0.00 $0.00
0011 PROD17238-611
HR Service Delivery Enterprise -
HR User v4, ServiceNow -
PROD17238
(DCHR-25,000 + DCPS
11,000=36,000)
36,000
$2.93 $1,265,760.00
0012 PROD20290-611
Source To Pay Operations -
Unrestricted User,
ServiceNow - PROD20290
DCPS
11,000
$2.67 $352,440.00
0013 PROD18732-2
ServiceNow® Document
Intelligence Starter -5K Document
Intelligence Pages
ServiceNow - PROD18732
DCPS
1
$0.00 $0.00
0014 PROD16896-611
ServiceNow® Legal Service
Delivery - Fulfiller User
ServiceNow - PROD16896
DCPS
30
$292.33 $105,238.80
0015 PROD21598-611
ServiceNow® Contract
Management Pro -Fulfiller User
ServiceNow - PROD21598
DCPS
30
$158.73 $57,142.80
Grand total B.2 $3,295,905.72
B.3 Option year One Price Schedule
Item
No. Product No. Description QTY Unite
Price
Total Price
1001 PROD12492-2
ServiceNow® Agile Team -
Module, ServiceNow -
PROD12492
1
$0.00 $0.00
1002 PROD23774
ServiceNow® Strategic Portfolio
Management Professional- SPM
User, ServiceNow - PROD23774
200
$76.72 $184,128.00
1003 PROD15204-611
ServiceNow® Customer Service
Management Professional v5,
Fulfiller User, ServiceNow -
PROD15204
1055
$73.02 $924,433.20
13
Item
No. Product No. Description QTY Unite
Price
Total Price
1004 PROD15000-611
ServiceNow® ITOM Discovery -
Subscription Unit v2, ServiceNow
- PROD15000
50
$6.35 $3,810.00
1005 PROD19395-611
ServiceNow® Automation Engine
Professional v3 – Unattended
Robot ServiceNow - PROD19395
1
$7,407.41 $88,888.92
1006 PROD23841
ServiceNow® Hardware Asset
Management Professional -
Subscription Unit v4, ServiceNow
- PROD23841
14525
$1.78 $310,254.00
1007 PROD15033-611
ServiceNow® Software Asset
Management Professional -
Subscription Unit, ServiceNow -
PROD15033
50
$6.35 $3,810.00
1008 PROD18383-2
ServiceNow® Document
Intelligence Starter - 5K Document
Intelligence Pages, ServiceNow -
PROD18383
1
$0.00 $0.00
1009 PROD15338-2 ServiceNow AI Search Starter,
ServiceNow - PROD15338 1 $0.00 $0.00
1010 PROD00065-611
ServiceNow® Additional Non-
Production Instance - US Data
Center, ServiceNow - PROD00065
1
$0.00 $0.00
1011 PROD17238-611
HR Service Delivery Enterprise -
HR User v4, ServiceNow -
PROD17238
(DCHR-25,000 + DCPS
11,000=36,000)
36,000
$3.08 $1,330,560.00
1012 PROD20290-611
Source To Pay Operations -
Unrestricted User,
ServiceNow - PROD20290
DCPS
11,000
$2.67 $352,440.00
1013 PROD18732-2
ServiceNow® Document
Intelligence Starter -5K Document
Intelligence Pages
ServiceNow - PROD18732
DCPS
1
$0.00 $0.00
1014 PROD16896-611
ServiceNow® Legal Service
Delivery - Fulfiller User
ServiceNow - PROD16896
DCPS
30
$292.33 $105,238.80
1015 PROD21598-611
ServiceNow® Contract
Management Pro -Fulfiller User
ServiceNow - PROD21598
DCPS
30
$158.73 $57,142.80
14
Item
No. Product No. Description QTY Unite
Price
Total Price
Grand total B.3 $3,360,705.72
B.4 Option year Two Price Schedule
Item
No. Product No. Description QTY Unite
Price
Total Price
2001 PROD12492-2
ServiceNow® Agile Team -
Module, ServiceNow -
PROD12492
1
$0.00 $0.00
2002 PROD23774
ServiceNow® Strategic Portfolio
Management Professional- SPM
User, ServiceNow - PROD23774
200
$76.72 $184,128.00
2003 PROD15204-611
ServiceNow® Customer Service
Management Professional v5,
Fulfiller User, ServiceNow -
PROD15204
1055
$73,02 $924,433.20
2004 PROD15000-611
ServiceNow® ITOM Discovery -
Subscription Unit v2, ServiceNow
- PROD15000
50
$6.35 $3,810.00
2005 PROD19395-611
ServiceNow® Automation Engine
Professional v3 – Unattended
Robot ServiceNow - PROD19395
1
$7,407.41 $88,888.92
2006 PROD23841
ServiceNow® Hardware Asset
Management Professional -
Subscription Unit v4, ServiceNow
- PROD23841
14525
$1.78 $310,254.00
2007 PROD15033-611
ServiceNow® Software Asset
Management Professional -
Subscription Unit, ServiceNow -
PROD15033
50
$6.35 $3,810.00
1008 PROD18383-2
ServiceNow® Document
Intelligence Starter - 5K Document
Intelligence Pages, ServiceNow -
PROD18383
1
$0.00 $0.00
2009 PROD15338-2 ServiceNow AI Search Starter,
ServiceNow - PROD15338 1 $0.00 $0.00
2010 PROD00065-611
ServiceNow® Additional Non-
Production Instance - US Data
Center, ServiceNow - PROD00065
1
$0.00 $0.00
2011 PROD17238-611 HR Service Delivery Enterprise -
HR User v4, ServiceNow -
PROD17238
36,000
$3.23 $1,395,360.00
15
Item
No. Product No. Description QTY Unite
Price
Total Price
(DCHR-25,000 + DCPS
11,000=36,000)
2012 PROD20290-611
Source To Pay Operations -
Unrestricted User,
ServiceNow - PROD20290
DCPS
11,000
$2.67 $352,440.00
2013 PROD18732-2
ServiceNow® Document
Intelligence Starter -5K Document
Intelligence Pages
ServiceNow - PROD18732
DCPS
1
$0.00 $0.00
2014 PROD16896-611
ServiceNow® Legal Service
Delivery - Fulfiller User
ServiceNow - PROD16896
DCPS
30
$292,33 $105,238.80
2015 PROD21598-611
ServiceNow® Contract
Management Pro -Fulfiller User
ServiceNow - PROD21598
DCPS
30
$158.73 $57,142.80
Grand total B.4 $3,425,505.72