Proposed Contract with The National Center for Children and Families, Inc. to Human Care Agreement No. CW119478

MURIEL BOWSER
MAYOR
September 11, 2025
Honorable Phil Mendelson
Chairman
Council of the District of Columbia
John A. Wilson Building
1350 Pennsylvania Avenue, NW, Suite 504
Washington, DC 20004
Dear Chairman Mendelson:
Pursuant to section 451 of the District of Columbia Home Rule Act (D.C. Official Code § 1-
204.51) and section 202 of the Procurement Practices Reform Act of 2010 (D.C. Official Code§
2-352.02), enclosed for consideration and approval by the Council of the District of Columbia is
proposed Modification No. M0004 to Human Care Agreement No. CWI 19478 with The National
Center for Children and Families, Inc., to exercise option year one in the not-to-exceed amount of
$2,782,532.12. The period of performance is from October 1, 2025, through September 30, 2026.
Under the proposed modification, The National Center for Children and Families, Inc., will
continue to provide comprehensive services necessary to operate a short-term family housing site
as a home-like environment for families experiencing homelessness within the District.
My administration is available to discuss any questions you may have regarding the proposed
modification. In order to facilitate a response to any questions you may have, please have your
staff contact Marc Scott, Chief Operating Officer, Office of Contracting and Procurement, at (202)
724-8759.
I look forward to the Council's favorable consideration of this modification.
1

GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement

Pursuant to section 202(c-3) of the Procurement Practices Reform Act of 2010, as amended, D.C.
Official Code § 2-352.02(c-3), the following contract summary is provided:

COUNCIL CONTRACT SUMMARY
(Option Year Contract)

(A) Human Care Agreement (HCA) Number: CW119478
Modification No. M0004

Proposed Provider: The National Center for Children and Families, Inc.

HCA Amount: Not-to-exceed (NTE) $2,782,532.12

Term of Human Care Agreement: October 1, 2025 through September 30, 2026
(Option Year One)

Type of Contract: Human Care Agreement

(B) Identifying the number of the underlying contract, including the identifiers assigned to the
underlying contract by the Council for the base period and any subsequent option periods:

Base Period Amount: $2,950,051.76 NTE
Council Approval: CA25-1097

Option Period 1 Amount: $2,782,532.12 NTE

Option Period 2 Amount: $3,124,405.32 NTE

Option Period 3 Amount: $3,218,137.56 NTE

Option Period 4 Amount: $3,314,681.76 NTE

(C) A statement that the Citywide Clean Hands database indicates that the proposed contractor is
current with its District taxes. If the Citywide Clean Hands Database indicates that the
proposed contractor is not current with its District taxes, either: (1) a certification that the
contractor has worked out and is current with a payment schedule approved by the District;
or (2) a certification that the contractor will be current with its District taxes after the District
recovers any outstanding debt as provided under D.C. Official Code § 2-353.01(b):
2

The Citywide Clean Hands database indicates that The National Center for Children and Families,
Inc. is compliant with the Office of Tax and Revenue and the Department of Employment Services
taxes.

(D) A statement that the proposed contract is within the appropriated budget authority for the
agency for the fiscal year and is consistent with the financial plan and budget adopted in
accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:

Funding availability has been certified by the Associate Chief Financial Officer, Human Services
Cluster.

1101 4th Street, SW
Washington, DC 20024
Date of Notice: August 20, 2025 L0014761932Notice Number:
FEIN: **-***1586
Case ID: 18694183

Government of the District of Columbia
Office of the Chief Financial Officer
Office of Tax and Revenue
THE NATIONAL CENTER FOR CHILDREN & FAMILIES
1438 RHODE ISLAND AVE NE
WASHINGTON DC 20018-3709

Branch Chief, Collection and Enforcement Administration
Authorized By Melinda Jenkins
To validate this certificate, please visit MyTax.DC.gov. On the MyTax DC homepage, click the
“Validate a Certificate of Clean Hands” hyperlink under the Clean Hands section.
CERTIFICATE OF CLEAN HANDS
As reported in the Clean Hands system, the above referenced individual/entity has no outstanding
liability with the District of Columbia Office of Tax and Revenue or the Department of Employment
Services. As of the date above, the individual/entity has complied with DC Code § 47-2862, therefore
this Certificate of Clean Hands is issued.
TITLE 47. TAXATION, LICENSING, PERMITS, ASSESSMENTS, AND FEES
CHAPTER 28 GENERAL LICENSE
SUBCHAPTER II. CLEAN HANDS BEFORE RECEIVING A LICENSE OR PERMIT
D.C. CODE § 47-2862 (2006)
§ 47-2862 PROHIBITION AGAINST ISSUANCE OF LICENSE OR PERMIT
1101 4th Street SW, Suite W270, Washington, DC 20024/Phone: (202) 724-5045/MyTax.DC.gov

COPY
GOVERNMENT OF THE DISTRICT OF COLUMBIA
DEPARTMENT OF HUMAN SERVICES,
xe
—
Let
OfficeoftheAgency FiscalOfficer
MEMORANDUM
TO: NancyHapermanChiefProcurementOfficer
THRU:
FROM:
DATE
SUBJECT:
OfficeofContractingandProcurement
DeliciaV.MooteDeliciaV.MooretaeAssociateChiefFinancialOfficers *08s 1756-0000
HumanSupportServicesCluster
HaydenBemardDhadtayford falixfor Wa Bonad‘AgencyFiscalOfficerDepartmentofHumanServices
September3,2025
CertificationofFundingAvailabilityforNCCF-Sterling~Site5~Ward5-Contract#
cw119478
‘TheOfficeoftheChiefFinancialOfficerherebycertifiesthatthesumof$2,782,532.12isincludedintheDistrict's
LocalBudgetandFinancialPlanforFiscalYear2026tofundthecostsassociatedwiththeDepartmentofHuman
ServicesContractwithNCCF ~ Sterling~ Site5 - Ward5 -forShortTermFamilyHousingServices.This
certificationsupportstheNCCF contractduringtheperiodfrom10/01/25—09/30/26.Thefundallocationisas
follows:
Vendor:NCCF —Sterling~Site5~Ward5 Contract#:CW119478
FiscalYear2026Funding:10/01/2025-9/30/2026

DIFS DIFSAgency| DIRS| Cost| porrem| Account| Project| Award| Task| subtask| AmountCenter| PF°8"
TAO| 1010001| 70348| 700179|7141002}NA | WA| NA| NA_|$2,782,532.12
FY 2026 Contract Total: $2,782,532.12
UponapprovaloftheDistrict’sLocalBudgetandFinancialPlan,fundswillbesufficienttopayforfeesandcostsassociatedwiththecontract.Thereisnofiscalimpactassociatedwiththecontract.
Shouldyouhaveanyquestions,pleasecontactmeat(202)671-4240.

7.ContractNumber PageofPages

AMENDMENT OF SOLICITATION /MODIFICATION OF CONTRACT CW119478_ 1 35
7%.Amendmen¥ModiicatonNumber|3.EfeciveDato 4RequisitionPurchaseRequest]5.SolctatonCapon
Moos October1,2025 ShortTermFamilyHousing(STF)
3esuedby Code 7.RaranitorodbyotherthanlveByOfficeofContractingandProcurementDistrictofColumbiaGovernment Departmentof HumanServices
41thStreetNW,Suite330South FamilyServicesAdministrationWashington,DC 20001 64 New York Ave, NE 6" FL
Washington,DC 20002
1.NarnandAdrossofContractor(esvea,Gy,cou,Hateandipcod) 9A,AmendmentofSolicitationNo.‘TheNationalCenterforChildrenandFamilies,Inc TaDaislGesten06301GreentreeRoad
Bethesda,MD 20817POC:RalphBelk@aol.com x‘Telephone:301-365-4480,Ext,115
10.ModificationofContractOrderNo.cwi19478.
10B.Dated(SeeItem13)Code Facility x ‘o/aaood
Ti.THISITEMONLYAPPLIESTOAMENDWENTSOFSOLICITATIONS
[theabovenumberedsolicitationisamendedassetforthintem14.ThehouranddatespecifiedforreceiptofOtters[]sextended.C]inatextended.Offersmustacknowledgereceiptofthisamendmentpieothehouranddatespecifiedinthesoketationoraamended,byoneofthefollowingmethods.(@)Bycompleingtems8and18,ndeuring copieoftheamendment(bByacknowledgingreceiptoftisamendmentoneachcopyoftheofferSubmitedorc)BYseparatelteofaxwhichcuesarelerencetothesolcatonanéamendmentnumber.FAILUREOFYOURACKNOWLEDGMENTTOBERECEIVEDATTHEPLACEDESIGNATEDFORTHERECEIPTOFOFFERSPRIORTOTHEHOURANDDATESPECIFIEDMAYRESULTINREJECTIONOFYOUROFFER.Ibyvitueofhisamendmontyoudesetochangeanoferaiteadysubmited,suchmaybe madebyterorfax,providedeacheterortelegrammakesreferenceothesolaionandhsamendmentandisrecevedpirotheopeninghowanddatspeted

“12,AccountingandAppropriationData(ifRequired}
13.THISITEMAPPLIESONLYTOMODIFICATIONSOFCONTRACTORSIORDERSITMODIFIESTHECONTRACTIORDERNO.ASDESCRIBEDINITEM14
"A.Thischangeorderisissuedpursuantto(SpecifyAuthority)“Thechangessetforthintem14aremadeinthecontraclorderno.inItem10A,
15,Theabove-numberedcontracVorderismodifiedtoreflecheadministrativechanges[euchaschangesihpayingofice,appropriationdataetc.)setforthintem14,pursuanttotheauthorityof27DCMIR,Chapter36,Section3601.2.
‘Chissupplementalagreementisentorodintopursuanttotheauthoriof:27DCMR3601.2
X_| ©.Other(Speciytheypeofmodificationandauthonly)27DOMR,Chapter20,Secion2008“ExerckeofOption”
IMPORTANT: Contractor_Jisnot disrequiredtosignthisdocumentandreturn1copytotheissuingof.
“4,DescriptionofAmendmentModiication(OrganizedbyUGFSectionheadings,includingsolictalon/contractsubjectmatterwherefeasible
HumanCareAgreement(HCA)NumberCW119478identifiedinBlock10Aabove,isherebymodifiedas
follows
A. InaccordancewithsectionD.3.1,OptiontoExtendtheTermoftheAgreement,theGovernmentofthe
DistrictofColumbiaherebyexercisesOptionPeriodOnetoextendthetermofthisagreementfrom
October1,2025throughSeptember30,2026inthenot-to-exceedamountof$2,782,532.12.
B.Servicestobeperformedaresubjecttotheissuanceoftaskorders.
C. U.S. Department of Labor Wage DeterminationNo. 2015-4281, Revision No. 34,dated July8,2025 is
incorporatedbyreference.
D. DeleteSectionB PriceScheduleB.3.2OptionPeriodOneandreplaceSectionB PriceScheduleB.3.2
OptionPeriodOnePerAttachmentA
E. DeleteSectionB PriceScheduleB.3.6EstimatedGrandTotalandreplaceSectionB PriceSchedule
B.3.6EstimatedGrandTotalPerAttachmentA
= ModifySectionC.1.10Deliverablestoinsertitems38-43PerAttachmentB

G.ModifySectionC.2DefinitionsandAcronymstoinsertC.2.98throughC.2.100PerattachmentB
H.DeleteandreplaceSectionDefinitionsandAcronymsC.2.57LengthofStayPerAttachmentB
I. DeleteandreplaceSectionC.3.5.16,C.3.12.1,C.3.12.14,C.3.17.5,C.317.10,C.3.17.11,C.3.19.1,
C.19.3,C.3.20.5,C.3.20.6,C.3.20.12,C.3.21.5,C.3.22,C.3.23.1,C.24.1,C.3.25.2,C.3.27.1,C.3.27.3,
€.3.27.5,C.3.27.10,C.3.29.2,C.3.29.3,C.3.31.9,C.3.32.3, 35.1,C.3.36.2, 36.8,C.3.37.1,
€3.40.2,C.3.40.3,C.3.47.1,andC.3.47.4PerAttachmentB

J. AddSectionsC.3.40.3.1,C.3.40.8.1,C.40.8.1,C.3.40.9,C.3.40.10PerAttachmentB

K. DeleteandReplacesectionD HumanCareServiceDeliveryandPerformanceD.4Deliverables
SchedulePerAttachmentB

L. ModifySectionH.AttachmentstoinsertH.1.9SexualHarassmentintheWorkplace
NoticeofProhibitionofSe rassmentintheWorkplace
ALLOTHERTERMS AND CONDITIONSREMAINUNCHANGED.

TSA.NameandTiteofSigner(Typeorprint) 6A.NameofContractingOfficer‘Mr.RalphBelk,ExecutiveDirector BrendaAllen
TERNameofContractor 156.DateSigned| 168.DisticlofColumbia T6C.DateSigned
YY eee 95275: (Sse ofContactingOn) |
AttachmentA.
1.DeleteSectionB.3.2OptionPeriodOnePriceScheduleandReplacewithB.3.2OptionPeriodOne
PriceSchedule
B.3.2Short-TermFamilyHousingSiteFive(5)~October1,2025,throughSeptember30,2026

‘Sitename:TheSterling-Maximum Capacity:184 :
Location: 1700 Rhode Island Ave NE, Washington, DC 20018 (Ward 5)

STFHFirmedFixedcostforsiteoperationservices**PerSectionsC.3.1through
3.5.15andC.3.17 1 $ 161,474.51 $1,937,694.12throughC.3.49 12
{ ProgramDirector aE $8,583.34 2
10014

2

1002__|PerSectionC.3.5.16(@) 3103,000.08‘CaseManagerSupervisor 12
1003| PerSectionC.3.5.16(b) iy $7,175.42 $86,105.04
CaseManagers 12
1004| PerSectionC.3.5.16(e)- $201,000.244, 12OperationsManagers 1 $5,038.341005| PerSectionC.3.5.16(4) $60,460.08
Employmentand 21006 | EducationalSpecialist 1 SNA SNA
PerSectionC.3.5.16(e)i 12HousingNavigator 1 SNA1007|PerSectionC.3.5.16(f) SN/A
+, 12ResidentialAides(F/T) 8 $27,317.361008| PerSectionC.3.5.16(a) $327,808.32
ResidentialAides(P/T)1008A| PerSectionC.3.5.16(g) 3 $5,122.02 12 | $61,464.24
OptionPeriodOneTotalAmountforSite5 NTESau enrde
1009| FumitureReplacement Maximum$5,000 $5,000.00,Per SectionC.3.28
OptionPeriodOneTotalAmountforSite5withCostReimbursementComponent| NTE$2,782,532.12
2. DeleteSectionB PriceScheduleB.3.6EstimatedGrand Totaland replaceSectionB PriceSchedule
B.3.6EstimatedGrandTotal

PeriodofPerformance TotalPrice

BaseYear(B.3.1) NTE$2,950,051.76
OptionYearOne(B.3.2) NTES$2,782,532.12

OptionYearTwo(B.3.3) NTE S3,129,404.96
OptionYearThree(B.3.4) NTES$3,223,137.56
1

OptionYearFour(B.3.5) NTE $3,319,681.76

GrandTotal NTE $15,404,808.16

AttachmentB
Modify SectionC.1.10Deliverablestoins.ertitems38-43

jtem# [DocumentType [litte [Date
38 SSE,CACFPProgramManagement jostRecent
Forms
Bo SummerFoodServiceProgram(SFSP)[DCYouth MealsProgram||MostRecent
+locallyknownastheDCYouthMeals|OSSE
Program
DCYouthMealsProgram
lication.and
a lementalInformation|
jo US DepartmentofAgriculture INon-Discrimination Most Recent
[FederalCivilRightsLaw Statement|Home
4

far |USDepartmentofAgriculture FNSNondiscrimination[MostRecent
FederalCivilRightsLaw Statements(NDS)|Food
landNutritionService
42 US Departmentof Agriculture |U.SDepartmentof MostRecent
FederalCivilRightsLaw \AgricultureUSDAProgram|
“orm
3, JOSSE,foodservicesprocurement ne MostRecent
proceduresandtemplates
jandTemplates| OSSE
2. ModifySectionC.2DefinitionsandAcronymstoinsertC.2.98throughC.2.100
C.2.98CareerPathway:A careerpathwayisaseriesofstructuredandconnectededucationalprogramsand
supportservicesthatenableresidentstoadvanceovertimetobetterjobsandhigherlevelsofeducationandtraining.Eachsteponacareerpathwayisdesignedtoexplicitlyprepareresidentstoprogresstothe
nextlevelofemploymentand/oreducation,careerpathwaystargetsjobsinindustriesofimportancetolocalandregionaleconomies

C.2.99EmployerOutreach:Thisactivityincludesmaintainingandcultivatingrelationshipswithfor-profitand
not-for-profitemployersintheWashingtonMetropolitanArea,soemployersareopenandwillingtoeitherhirequalifiedSTFHresidentsintoemploymentorprovideworkslots.Theprovidershallmonitor
labormarkettrendsandjobmarketinformationtoprioritizeindustriesandsectorsthatSTFHresidentsshouldbesteeredtowards,basedontheirgrowthpotentialandappropriateness.
C.2.100EducationalServices:Thisactivityincludestheactofidentifyingandpreparingforsuccessfulenrollmentintoaneducationoroccupationalskillstrainingprogram.Itincludesaddressingbarriersthat
maypreventresidentsfromfullyengagingintheprogram.
3. DeleteandreplaceSectionDefinitionsandAcronymsC.2.57LengthofStay
C.2.57LengthofStay:DefinedbyUnitedStatesDepartmentofHousingandUrbanDevelopment,theaverage
cumulativenumberofdaysahouseholdreceivesassistanceinagivenprogramintervention.Thisismeasuredfromentrytoexit(orlastdayofreportperiod)withinthegivenprogram.Providersselectedthroughthissolicitationareexpectedtomakealleffortspossibletominimizethelengthofstayforfamilies
inSTFH,withthegoaloftransitioninghouseholdstohousingwithin120daysorlessonaverage.
4,DeleteandreplaceSectionC.3.5.16,C.3.12.1,C.3.12.14,C.3.17.5,€.317.10,C.3.17.11,C3.19.1,
C193,C.3.20.5,C.3.20.6,C.3.20.12,C.3.21.5,C.3.22,3.23.1, C.24.1,3.25.2,C3.27.1,C3.27.3,
3.27.5,C.3.27.10,C.3.29.2,C.3.29.3,C.3.31.9,C.3.32.3,C.3.35.1,C.3.36.2,C.3.36.8,C.3.37.1,3.40.2,C.3.40.3,C3.47.1,and C.3.47.4

MODIFYC.3.5.16
FROM:
€.3.5.16Theprovidershallensuresufficientprofessionalstaffisavailabletoprovidetraining,technicalassistance,contractadministration,financialmanagement,qualityassurance,oversight,andmonitoringforallprovidedservices.Ataminimum,theprovider'sprofessionalstaffshallinclude:
5
(a)ProgramDirector(orequivalent)(PD):Theprogram/projectdirectormusthaveamaster’sdegree
inaHumanServicesorrelatedfield.Inlieuofa master’sdegree,theprogranyprojectdirectormust.haveabachelor’sdegreeandfiveyears’experienceinthehumanservicesfieldorarelatedfield.The
program/projectdirectormusthaveprofessionalknowledgeofthetheories,principles,techniques,andpracticesofsocialservicedeliverysystems.He/shemusthaveaminimumoffouryearsofprofessional
supervisoryand/ormanagerialexperienceinhumanservicesdelivery.

(b)CaseManagerSupervisor(CMS):A casemanagersupervisormusthaveaminimumofabachelor’sdegreeinsocialworkorarelateddiscipline.Thecasemanagersupervisormusthaveprofessionalknowledgeofthetheories,principles,techniques,andpracticesofsocialservicedeliverysystems.
Theymustalsohaveaminimumoffiveyearsofprofessionalexperienceprovidingcounselingand/orcasemanagementservicestoindividuals/familiesexperiencinghomelessnessorotherrelated
populations,aswellasknowledgeofchilddevelopmentandeffectiveprogrammingforchildren.Inlieuoftheeducationrequirement,theprovidershallensurethecasemanagersupervisorhas
professionalknowledgeofthetheories,principles,techniques,andpracticesofsocialservicedeliverysystemswithaminimumof sevenyearsofprofessionalexperienceprovidingcounselingandcase
managementservicestoindividuals/familiesexperiencinghomelessnessorotherrelatedpopulations,aswellasknowledgeofchilddevelopmentandeffectiveprogrammingforchildren.
(c)CaseManager(CM):A casemanagershallhaveaminimumofanassociate’sdegreeortwoyears
ofcollege.Inlieuoftheeducationrequirement,theprovidershallensurethecasemanagerhasaminimumoftwoyearsofexperiencewithhomelessservicesprogramsortheprovisionofsocialservices.Theprovidershallensurea minimumofonecasemanagerisbilingual(duetothe
demographicofthepopulationbeingserved,a casemanagerfluentinEnglishandSpanishispreferred).Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcan
documenthavingexperiencedhomelessness.
(d)OperationsManager(OM):Theoperationsmanagershallhaveabachelor’sdegreeinFacilitiesManagementorFacilitiesEngineering.Inlieuofaneducationrequirement,theprovidershallensure
theoperationsmanagerhasaminimumoftwoyearsofexperiencewithfacilitiesmanagementorrelatedqualificationsandexperiencewithprojectmanagement,businessmanagement,orconstruction
management.He/shemustdemonstrateworkingknowledgeoftheprinciplesandpracticesofprojectmanagement.
(c)EmploymentandEducationalSpecialist(EES):Anemploymentandeducationspecialistshallhave
aminimumofanassociate’sdegreeortwoyearsofcollege.Inlicuoftheeducationrequirement,theprovidershallensuretheemploymentandeducationalspecialisthasaminimumoftwoyearsof
experiencewithhomelessservicesprogramsorprovisionofsocialservices,Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperienced
homelessness.
()HousingNavigator(HN):A housingnavigatorshallhaveaminimumofan associate’sdegreeortwoyearsofcollege.Inlieuoftheeducationrequirement,theprovidershallensurethehousingnavigator
hhasaminimumoftwoyearsofexperiencewithhomelessservicesprogramsortheprovisionofsocialservices.Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcan
documenthavingexperiencedhomelessness.

(g)ResidentialAide(RA):ResidentialAidesshallhaveaminimumofa highschooldiplomaorequivalent.ResidentialAidesareresponsibleforthesafetyandsecurityofthestaff,clients,andthe
6
buildingateachSTFHsite,ResidentialAidesshallleademergencyprotocols,reportallincidentstobothprogramandoperationalleadership,andbethepointofcontactwhenthePDandOM arenot
presentatthesite.Theprovidershallensurethedutiesassignedtocachresidentialaidematchtheirqualifications,skills,andcompetencetoperformtheassignedtasks.Notethattheeducational
experiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperiencedhomelessness.

TO:3.5.16Theprovidershallensuresufficientprofessionalstaffareavailabletoprovidetraining,technical
assistance,contractadministration,financialmanagement,qualityassurance,oversight,andmonitoringforallprovidedservices.Ataminimum,theprovider'sprofessionalstaffshallinclude.Pleasenotethattherearetwooptionalpositionsthattheprovidercouldincludetoenhancethestaffingplan.
(a)ProgramDirector(orequivalent)(PD):Theprogram/projectdirectormusthaveamaster’sdegreeinaHumanServicesorrelatedfield.Inlieuofamaster’sdegree,theprogramyprojectdirectormust
haveabachelor’sdegreeandfiveyears’experienceintheHumanServicesfieldorarelatedfield.Theprogram/projectdirectormusthaveprofessionalknowledgeofthetheories,principles,techniques,andpracticesofsocialservicedeliverysystems.He/shemusthaveaminimumoffouryearsofprofessional
supervisoryand/ormanagerialexperienceinhumanservicesdelivery.
(b)CaseManagerSupervisor(CMS):A casemanagersupervisormusthaveaminimumofabachelor’sdegreeinsocialworkorarelateddiscipline.Thecasemanagersupervisormusthaveprofessional
knowledgeofthetheories,principles,techniques,andpracticesofsocialservicedeliverysystems.Theymustalsohaveaminimumoffiveyearsofprofessionalexperienceprovidingcounselingand/or
casemanagementservicestoindividuals/familiesexperiencinghomelessnessorotherrelatedpopulations,aswellasknowledgeofchilddevelopmentandeffectiveprogrammingforchildren,In
lieuoftheeducationrequirement,theprovidershallensurethecasemanagersupervisorhasprofessionalknowledgeofthetheories,principles,techniques,andpracticesofsocialservicedelivery
systemswithaminimumof sevenyearsofprofessionalexperienceprovidingcounselingandcasemanagementservicestoindividuals/familiesexperiencinghomelessnessorotherrelatedpopulations,
aswellasknowledgeofchilddevelopmentandeffectiveprogrammingforchildren.
(©)CaseManager(CM):A casemanagershallhaveaminimumof anassociate’sdegreeortwoyearsofcollege.Inlicuoftheeducationrequirement,theprovidershallensurethecasemanagerhasa
minimumoftwoyearsofexperiencewithhomelessservicesprogramsortheprovisionofsocialservices.Theprovidershallensurea minimumofonecasemanagerisbilingual(duetothe
demographicofthepopulationbeingserved,acasemanagerfluentinEnglishandSpanishispreferred).Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcan
documenthavingexperiencedhomelessness.Botheducationandworkexperiencecanbesubstitutedifanindividualhasreceiveda PeerCaseManagementCertificationthroughDHS’sPeerCase
ManagementInstitute.
(d)OperationsManager(OM):Theoperationsmanagershallhaveabachelor’sdegreeinFacilitiesManagementandFacilitiesEngineering.Inlicuofaneducationrequirement,theprovidershallensure
theoperationsmanagerhasaminimumoftwoyearsofexperiencewithfacilitiesmanagementorrelatedqualificationsandexperiencewithprojectmanagement,businessmanagement,orconstruction
management,He/shemustdemonstrateworkingknowledgeoftheprinciplesandpracticesofprojectmanagement.

(c)ResidentialAide(RA):ResidentialAidesshallhavea minimumofa highschooldiplomaorequivalent.ResidentialAidesareresponsibleforthesafetyandsecurityofthestaff,residents,andthe
buildingateachSTFHsite,ResidentialAidesshallleademergencyprotocols,reportallincidentstobothprogramandoperationalleadership,andbethepointofcontactwhenthePDandOM arenot
presentatthesite.Theprovidershallensurethedutiesassignedtoeachresidentialaidematchtheirqualifications,skills,andcompetencetoperformtheassignedtasks.Notethattheeducationalexperiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperienced
homelessness.

(f)EmploymentandEducationalSpecialist(OPTIONAL):Anemploymentandeducationspecialistshallhaveaminimumofanassociate’sdegreeortwoyearsofcollege.Inlieuoftheeducation
requirement,theprovidershallensuretheemploymentandeducationalspecialisthasaminimumof‘twoyearsofexperiencewithhomelessservicesprogramsorprovisionofsocialservices.Notethatthe
twoyearsofexperiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperiencedhomelessness.
(g)HousingNavigator(OPTIONAL):A housingnavigatorshallhaveaminimumofanassociate’sdegreeortwoyearsofcollege.Inlieuoftheeducationrequirement,theprovidershallensurethe
housingnavigatorhasaminimumoftwoyearsofexperiencewithhomelessservicesprogramsortheprovisionofsocialservices.Notethatthetwoyearsofexperiencemaybewaivedifthecandidatefor
employmentcandocumenthavingexperiencedhomelessness.
MODIFYC.3.12.1FROM:
3.12.1Theprovidershallberesponsiblefor,ataminimum,ensuringthefollowingonsiteservicesareofferedatSTFHsites:managementofday-to-daySTFHsiteoperations,casemanagementandothersupportiveservices,
24-hourresidentialsupervisionandmonitoring,security,janitorial,andfurnitureservices.TheprovidershallalsoberesponsibleforprovidingmealsasspecifiedinSectionC.3.40atallsitesdesignatedasSTFH,exceptforSites4and8orapartment-styleSTFHsites.
To:
€.3.12.1Theprovidershallberesponsiblefor,ataminimum,ensuringthefollowingonsiteservicesareoffered
atSTFHsites:managementofday-to-daySTFHsiteoperations,casemanagementandothersupportiveservices,24-hourresidentialsupervisionandmonitoring,security,janitorial,andfurnitureservices.Theprovidershallnot
authorizeteleworkforSTFHemployeesbeyondonedayaweek.TheprovidershallalsoberesponsibleforprovidingmealsasspecifiedinSectionC.3.40atallsitesdesignatedasSTFH,exceptforSites4 and8(orapartment-styleSTFHsites).

MODIFYC. 3.12.14FROM:
€.3.12.14Theprovidershallensurethatsiteleadership(programmanagerandoperationsmanager)conductaminimumof 4unannouncedvisitsamonthduringthefollowingtimes:(Monday~Fridaybetweenthehoursof8PM ~6AM,andSaturdayorSundayanytime).
TO:
€.3.12.14Theprovidershallensurethatsiteleadership(programmanagerandoperationsmanager)conducta
minimumof onceweeklyunannouncedvisitsamonthduringthefollowingtimes:(Monday~Fridaybetweenthehoursof8PM — 6AM,andSaturdayorSundayanytime).Theprovidershallsubmittheunannouncedvisit
schedulesmonthly.
MODIFY C3.17.5
FROM
€.3.17.5TheprovidershallpartnerwithDGS andtheConsolidatedMaintenanceContractor(CMC)tomaintain
STFHsitecompliancewithfiresafetyrequirements,andshallmaintainrequireddocumentation,includingtheCertificateofOccupancy.
TO:
€.3.17.5TheprovidershallpartnerwithDHStomaintainSTFHsitecompliancewithfiresafetyrequirements,andshallrequestrequireddocumentation,includingtheCertificateofOccupancy.
MODIFY €.3.17.10FROM:
3.17.10Theprovidershallcomplywithfiresafetyrequirementsasspecifiedbelow:
(A)FireDrillsLogs:Theprovidershallensurefiredrillsareconductedmonthly.Thereshallbeadrillconductedduringa differentshifteachmonthinaquarter(i.e.,January-dayshift,February-eveningshift,March-overnightshift) :
Firedrillswillbereviewedmonthlyandquarterlytoensurethesafetyofresidentsandstaff.Firedrilllogsshould
includethefollowinginformationontheform(i) Timeanddateoffiredrill.
(ii)Numberofparticipants(staff,residents,andguests).(iii)Weatherconditions.
(iv)Signaturelineandalinewiththenameprintedofthepersoncompletingtheformandtheorganizationtheyrepresent.Inaddition,theCMC facilitatingthefiredrillshouldbelistedinthe
firedrilllog.Howmuchtimedidittakeforeveryonetoleavethebuilding?
TO:€.3.17.10Theprovidershallcomplywithfiresafetyrequirementsasspecifiedbelow:
(a)Theprovidershallensurefiredrillsareconductedmonthly.(b)Theprovidershallconductadrillduringadifferentshifteachmonthinaquarter(i.e.,January-dayshift,
February-eveningshift,March-overnightshift)(©)Firedrillswillbereviewedmonthlyandquarterlytoensurethesafetyofresidentsandstaff.
(d)Firedrilllogsshouldincludethefollowinginformationontheform(i) Timeanddateoffiredrill
(ii)Numberofparticipants(staff,residents,andguests).(iii)Weatherconditions.
(iv)A signaturelineandaprintednamelineoftheproviderstaffcompletingtheform,alongwiththeProvider/SiteName.ThefacilitatingDHSContractorshouldalsobelistedonthefiredrilllog.
(v) Howmuchtimedidittakeforeveryonetoleavethebuilding?

TheprovidershallrequestDHSpersonneltoobtainfromDGSandCMC thefiresafetyrequirementsasspecifiedbelowwhenbeingrequestedforauditingpurposes:

(A)FireExtinguishers:Functioningfireextinguishersinthefollowingareas:kitchens,laundryrooms,hallways,orcommonopenspaces.Allfireextinguishersaretobeservicedyearlybya licensed
professionalfireextinguishercompany.Whenserviced,eachfireextinguisherwillbetaggedanddated.A copyoftheservicecontractshallbeavailablefortheCA uponrequest.
(B)SmokeDetectors:Theprovidershallensuresmokedetectorbatteriesarechangedinthefollowingareas:allsleepingareas,communalareas,laundryrooms,andkitchens.Thisincludesbothadultand
familyshelters.Allbattery-operatedsmokedetectorswillbetestedduringthefiresafetychecksconductedbytheDGS/ConsolidatedMaintenanceContractor(CMC)andtheProvider(duringunitinspections).
Hard-wiredsmokedetectorsaretobeservicedannuallybyalicensedprofessionalcompany.A copyoftheservicecontractshouldbegiventotheCA uponrequest.(C)EvacuationPlans:DHS shallprovidetheproviderwithanevacuationplanforeachfacility.The
Providershallensurethattheplanispostedinallappropriatelocations(i.e.,nearexitsigns,elevators,hallways,stairwells),
(D)ExitSigns:Theprovidershallhaveexitsignsatallexits.Electricalexitsignsshallhaveworkinglightbulbsandbeoperatingcorrectly.Paperexitsignsaretobepostedappropriatelyandsecuredoverornear
exitdoors,

TOC.3.17.11TheprovidershallrequestDHSpersonneltoobtainfromDGSthefiresafetyrequirementsasspecifiedbelowwhenrequestedforauditingpurposes:
(a)FireExtinguishers:Functioningfireextinguishersinthefollowingareas:kitchens,laundryrooms,
hallways,orcommonopenspaces.Allfireextinguishersaretobeservicedyearlybya licensedprofessionalfireextinguishercompany.Whenserviced,eachfireextinguisherwillbetaggedanddated,
A copyoftheservicecontractshallbeavailablefortheCA uponrequest.(b)SmokeDetectors:TheProvidershallensuresmokedetectorbatteriesarechangedinthefollowingareas:allsleepingareas,communalareas,laundryrooms,andkitchens.Thisincludesbothadultandfamily
shelters.Allbattery-operatedsmokedetectorswillbetestedduringthefiresafetychecksconductedbytheDHSFacilityContractorandtheProvider(duringunitinspections).Hard-wiredsmokedetectorsare
tobeservicedannuallybyalicensedprofessionalcompany.A copyoftheservicecontractshouldbegiventotheCA uponrequest.
(c)EvacuationPlans:DHSshallprovidetheProviderwithanevacuationplanforeachfacility.Theprovider
shallensurethattheplanispostedinallappropriatelocations(i.e.,nearexitsigns,elevators,hallways,stairwells).(d)ExitSigns:Theprovidershallhaveexitsignsatallexits.Electricalexitsignsshallhaveworkinglight
bulbsandbeoperatingcorrectly.Paperexitsignsaretobepostedappropriatelyandsecuredoverornearexitdoors.
MODIFY 3.19.1
FROM:€.3.19.1Theprovidershallemployastrengths-basedcasemanagementapproachthatvaluestheimportanceof
fullyengagingthewholehousehold.
(a)Theprovider'sservicephilosophyshallempowerclientstosetandachievegoals,emphasizeurgencyintransitioningtopermanenthousing,andprioritizepreventionanddiversionwheneverpossible.Casemanagementshouldbeundertakenasapartnershipbetweenthecasemanager,thehousehold,andother
providersasappropriate.

TO:
C.3.19.1Theprovidershallemployastrengths-basedcasemanagementapproachthatvaluestheimportanceoffullyengagingthewholehousehold.
10
(a)Theprovider'sservicephilosophyshallempowerresidentstosetandachievegoals,emphasizeurgencyintransitioningtopermanenthousing,andprioritizepreventionanddiversionwheneverpossibleCasemanagementshouldbeundertakenasapartnershipbetweentheCaseManager,thehousehold,and
otherprovidersasappropriate(b)Theprovidershallensurethattheprogramdirectorandcasemanagersupervisor(orequivalent)
coordinateandoverseeallaspectsofprogramsandservicesasrequiredinthisHCA.

MODIFY C.3.19.3
FRO!
€.3.19.3Theprovidershallprovidecasemanagementservicesthatsupportfamiliesexperiencinghomelessness,with the goalthatfamilieswillaccesshousing within90 days or less.

TO:
€.3.19.3Theprovidershallprovidecasemanagementservicesthatsupportfamiliesexperiencinghomelessness,
withthegoalthatfamilieswillaccesshousingwithin20 daysorless.
MODIFY €.3.20.5FROM:
€.3.20.5Wherehouseholdsarenotappropriateforshelterdiversionservices,theprovidershallensurecasemanagerssupportfamiliestotransitiontohousingassoonaspossible,toexitfamiliestohousingwithin90days.

TO:
€.3.20.5Wherehouseholdsarenotappropriateforshelterdiversionservices,theprovidershallensurecasemanagerssupportfamiliestotransitionintohousingassoonaspossible,toexitfamiliestohousingwithin120daysorless,

MODIFY C.3.20.6FROM:
C.3.20.6Tosupportexitstohousing,theprovidershallensurecasemanagerssupporthouseholdstocollectall
necessarydocumentationwithinsevendaysofintake,andasneeded.Documentationtobecollectedshallinclude,butisnotlimitedto,identificationcards,birthcertificates,socialsecuritycards,creditreports,andincome
statements.TheprovidershalluploadthedocumentationintotheclientprofileinHMIS.TheprovidershalluploadtheFamilyRe-HousingandStabilizationProgram(FRSP)applicationintotheSTEPTool.TheprovidershallupdatetheFRSPapplicationevery6monthsthereafter.TheFRSPapplicationshallbeuploadedwithinstep3,in
thecaseviewoftheSTEPTool.Theprovidershallcollectupdateddocumentationwithinthreedayspriortothehouseholdleasingup.TheprovidershallcompletetheIncomesectionoftheentrytabwithinHMISatintake,The
providershallupdatetheincomesectionwithinHMISuponthehousehold’sexitfromtheprogram,
TO:
€.3.20.6Tosupportexitstohousing,theprovidershallensurecasemanagerssupporthouseholdstocollectallnecessarydocumentationwithinsevendaysofintake,andasneeded.Documentationtobecollectedshallinclude,butisnotlimitedto,identificationcards,birthcertificates,socialsecuritycards,creditreports,andincome
statements.TheprovidershalluploadthedocumentationintotheclientprofileinHMIS.TheprovidershallcompletetheincomesectionoftheentrytabwithinHMISatintake,Theprovidershallupdatetheincomesection
withinHMISuponthehousehold’sexitfromtheprogram
MODIFY C.3.20.12
FRO!

WW
€.3.20.12Theprovidershallcoordinatebothformalandinformalresourcestosupporthouseholdsintheir
transitiontopermanenthousingandmaximizetheirqualityoflife.Casemanagers,licensementalhealthprofessionals,educationandemploymentspecialists,andhousingnavigatorsshallconsiderlinkagestoresources
thatmayincludebutarenotlimitedtoclothing,food,andfurniture,domesticviolencesupport,education,andschoolattendance(forchildreninthehousehold),clientempowerment,informationrelatedtotheconductofa
goodtenant,budgeting,creditcounseling,financialplanning,increasingincome,livingenvironment(includingutilitycut-offs),homerepairs,maintenance,andhygiene,emergencyandexitassistance,legalornon-citizenassistance,respite/recreation,transportation,andvisitationcoordination.

TO:
€.3.20.12Theprovidershallcoordinatebothformalandinformalresourcestosupporthouseholdsintheirtransitiontopermanenthousingandmaximizetheirqualityoflife.Theprovidershallensurelinkagestoresources
thatmayincludebutarenotlimitedtoclothing,food,andfurniture,domesticviolencesupport,education,andschoolattendance(forchildreninthehousehold),residentempowerment,informationrelatedtotheconductofa
goodtenant,budgeting,creditcounseling,financialplanning,increasingincome,(employmentservices,onsitemonthlyjobfairs,etc.),livingenvironmentincludingutilitycut-offs,homerepairs,maintenance,andhygiene,
emergencyandexitassistance,legalornon-citizenassistance,respite/recreation,transportation,andvisitationcoordination.
MODIFY €3.21.5FRO!
€.3.21.5TheProvidershallensureF-SPDATassessmentforhouseholdsnotdivertedwithinsevendaysofintakeIntheeventthehouseholdremainsattheSTFHsiteforlongerthan90days,theF-SPDATshallbeupdatedevery
90daysuntiltheclientisdischargedfromtheSTFHsiteorisapprovedforavoucher.TheF-SPDATistoassesstheappropriatehousinginterventionandaidinthedevelopmentofa task-orientedHousingStabilizationandExit
Plan(HSEP).Theprovidershallensurethatthelicensedmentalhealthprofessionalandcasemanagementteamutilizeastrength-basedapproachinthedevelopmentoftheHSEPthatengagesthewholefamilyandother
providersasappropriateandempowersthefamilytosetandachievetheirhousinggoals.

TO:21.5TheProvidershallensureF-SPDATassessmentforhouseholdsnotdivertedwithinsevendaysofintake.
IntheeventthehouseholdremainsattheSTFHsitelongerthan120days,theF-SPDATshallbeupdatedevery120daysuntiltheresidentdischargesfromtheSTFHsiteorisapprovedforavoucher.TheF-SPDATistoassess
theappropriatehousinginterventionandaidinthedevelopmentofa task-orientedHousingStabilizationandExitPlan(HSEP).TheProvidershallensurethatthelicensedmentalhealthprofessionalandCaseManagementteam
utilizeastrength-basedapproachinthedevelopmentoftheHSEPthatengagesthewholefamilyandotherprovidersasappropriateandempowersthefamilytosetandachievetheirhousinggoals.

C.3.22EmploymentandEducationSpecialist
TO:
C.3.22EmploymentandEducationalServices

12
C.3.22.1Theprovidershallensuretheemploymentandeducationspecialistworkscollaborativelywithaclient's
TANFEmploymentProgramproviderandanyotherapplicableserviceprovidersinvolvedwiththefamily.ThisincludescollaboratingwithanysuchproviderstodeveloptheHSEPandgoals,coordinateservicesandfollow-
up,andattendjointin-personmeetingsasneededthroughoutthehousehold’stimeinSTFH.
ro3.22.1Theprovidershallensureemploymentandeducationalservicesbycollaborativelyworkingwith
residentswithTANFEmploymentProgramprovidersandanyotherapplicableserviceprovidersinvolvedwiththeresidents.ThisincludescollaboratingwithanysuchproviderstodeveloptheHSEPandgoals,coordinateservicesandfollow-up,andattendjointin-personmeetingsasneededthroughouttheresident'stimeinSTFH.
MODIFY €.3.22.2FROM:€.3.22.2CaseManagersareconsideredsecondaryprovidersforanyhouscholdsreceivingTANFbenefits.The
providershallensurethecalibrationofthecasemanagerandemploymentandeducationspecialisttoensurethe
following:(a)Communicatingcustomerneedsordiscrepancieswiththeclient’sprimaryprovider;(b)Ensurerelevantcasenotesdocumentingthehousehold’sprogressaredocumentedinbothHMISand
CATCH;(©)Documentallhouseholdoutreachattempts(includingattemptstore-engagewithprimaryservice
providers);(d)VerifyinghoursforallactivitiesdenotedintheDetailedIndividualResponsibilityPlan(IRP);
(e)Participateinwarmhand-offtosupportiveserviceswhenappropriate;and,(®)Completeapoint-in-timeCATCH reportorPIT(ifthehouseholdfailstoparticipateinbarrier
remediationactivityoristerminatedfromtheprogram).
TO:C.3.22.2CaseManagersareconsideredSecondaryProvidersforanyresidentreceivingTANFbenefits.The
providershallensurethefollowing:
(a)Communicatingneedsordiscrepancieswiththeresident'sprimaryprovider,(b)Ensurerelevantcasenotesdocumentingtheresident’sprogressaredocumentedinbothHMISand
CATCH;(©)Documentallresidentoutreachattempts(includingattemptstore-engagewithPrimaryService
Providers);(d)VerifyinghoursforallactivitiesdenotedintheDetailedIndividualResponsibilityPlan(IRP);(e)Participateinwarmhand-offstosupportiveserviceswhenappropriate;and,
(8)Completeapoint-in-timeCATCHreportorPIT(iftheresidentfailstoparticipateinbarrierremediation
activityoristerminatedfromtheprogram).
MODIFY 3FROM:€.3.22.3Theprovidershallensuretheemploymentandeducationspecialistsupportsclientstoaccesspublic
benefitsprograms(SNAP,TANF,Medicaid,childcare,LIHEAP,etc.),basedontheassessedneedsofthe
householdandthewilloftheclienttoengageinservices.

TO:
3.22.3Theprovidershallconnectresidentstopublicbenefitprograms(SNAP,TANF,Medicaid,childcare,
LIHEAP,etc.),basedontheassessedneedsofthehouseholdandthewilloftheresidenttoengageinservices.

B
MODIFY 3.22.4
FROM:C.3.22.4TheProvidershallthereforeberesponsibleforconnectingresidentstooffsitemainstreamservicesthatmeettheirneedsandhelpthemtransitiontopermanenthousing,includingemployment,training,andeducation
services(includingconnecting70%of residentstoTANFEmploymentPrograms),childcare,legalandpublicbenefitsupports,andprimaryhealthcare

To:
3.22.4Theprovidershallberesponsibleforconnectingresidentstooffsitemainstreamservicesthatmeettheirneedsandhelpthemtransitiontopermanenthousing,includingemployment,trainingandeducationservices
includingconnecting70%ofresidentstoTANFEmploymentProgramsand80%ofresidentstoemploymentandeducationalpathways,childcare,legalandpublicbenefitsupports,andprimaryhealthcare.
€.3.22.4.1Theprovidershallproactivelyperformemployeroutreachbypromotingitselfandthe
programtoemployersintheWashingtonMetropolitanArea.TheprovidershalleducateprospectiveemployersofthefinancialbenefitsandotherservicesavailabletothemiftheyhireanSTFHresident,includingbutnotlimitedtomakingSTFHresidentsavailableforjobopenings,screeningresumesfor
specificqualifications,andprovidingjobretentionservicesoncetheSTFHresidentbecomesemployed.
€.3.22.2Theprovidershallensurethatlinkagestoeducationalservicesincludeidentifyingandpreparingforsuccessfulenrollmentintoaneducationaloroccupationalskillstrainingprogram.Theprovidershallactivelyworkwithresidentstoaddressbarriersthatmaypreventthemfromfullyengagingintheprogram,

€.3.22.3TheProvidershalloperateastructuredjobsearchprogramtoassistSTFHresidentsindevelopingajobsearchstrategyandconductingactualjobsearches.Thestructuredjobsearchprogramshallinclude,butnotbelimitedto:(a)RegisteringSTFHresidentsintheDC Networks(DOES-VOS)oranotheremploymenttrackingsystem(b)LearningaboutresourcesprovidedbytheWorkforceInnovationandOpportunityAct(WIOA)(©)Developingcustomizedjobsearchstrategies
(d)Identifyingprospectiveemployers(c)Reviewingjobsearchresults
(8)Fine-tuningjob-searchingtechniques

€.3.22.4Thejobreadinesstrainingshallinclude,butisnotlimitedto,thefollowingtopics:(a)EmploymentSoftSkills:communicationinaneducationandbusinesssetting;handlingdifficult
conversations;professionaletiquette;andwork-lifebalance.(b)EmploymentSearchandApplicationTools:contemporaryjobsearchapproaches;developing
resumesandcoverletters;completingemploymentapplications;interviewingskillsandetiquette;andpracticingmockinterviews.
(c)CareerExploration:toolsforconductingcareerexploration;skillsprofiler;interestprofiler;CareerPathways;understandingtheeducationortrainingrequirementsforspecificcareers;
developingrealisticandinformedcareergoals.(d)EmployerPerspectives:employers’perspectivesandexpectations;andemploymentpolicies
(c)JobRetentionSkills:financialbudgetingandplanning;impactofemploymentonTANFcashassistance;resourcecalculator;generalincometaxknowledge;taxcredits(e.g.,theEarned

14
IncomeTaxCredit);healthcareco-pays;attitudesaboutwork;customerrelations;andteamwork.
(f)LifeSkills:goalsetting;makinggooddecisions;buildingself-esteem;copingskills;anger/conflictmanagement;stressmanagement;buildinghealthyrelationships;developinggood
character;communicationskills;timemanagement;childdevelopment;strongfamilies;positiveparenting;moneymanagement;andcreatingahealthyhome.

22.3Theprovidershallensuretheemploymentandeducationspecialistsupportsclientstoaccesspublicbenefitsprograms(SNAP,TANF,Medicaid,childcare,LIHEAP,etc.),basedontheassessedneedsofthe
householdandthewilloftheclienttoengageinservices.
TO:
C.3.22.3Theprovidershallensurelinkagestoaccesspublicbenefitsprograms(SNAP,TANF, Medicaid,
childcare,LIHEAP, etc.),basedon theassessedneedsofthe residentand thewillof theresidenttoengage in
services.
MODIFY €3.23.1FROM:
€.3.23.1TheprovidershallensurecasemanagershaveaminimumoftwocontactsperweekwithaclientandthatthesecontactsaredocumentedinHMIS.Theprovidershallensuremeetingsarescheduledbetweenacase
managerandtheclientatamutuallyagreeabletimethatdoesnotconflictwithaclient’sworkschedule,medicalappointments,schoolevents,orotherappointmentsthatarepartoftheclient’sHSEP.TheProvidershallensure
CaseManagersdocumentallprogresstowardsgoalsinHMISandCATCHwithin24hoursofengagementwithclients.Progressnotesshallincludeupdateswiththedate,time,andstatusofanymeetings.
TO:
€.3.23.1Theprovidershallensurecasemanagershaveaminimumoftwocontactsperweekwitheachresident(headofhousehold)andaredocumentedinHMIS.Theprovidershallensuremeetingsarescheduledbetweena
casemanagerandtheresidentatamutuallyagreeabletimethatdoesnotconflictwiththeresident’sworkchedule,medicalappointments,schoolevents,orotherappointmentsthatarepartoftheresident’sHSEP.The
providershallensureeachcasemanager'sscheduleincludesonsitehoursof12:00pmto8pmor1:00pmto9:00pmonedayperweek.TheProvidershallensureCaseManagersdocumentallprogresstowardsgoalsinHMIS
andCATCH within24hoursofengagementwithresidents.Progressnotesshallincludeupdateswiththedate,time,andstatusofanymeetings,

MODIFY 3.24.1
FROM:€.3.24.1Inadditiontocasemanagementservices,theprovidershallprovidedirectly,orpartnerwithother
agencies,organizations,orcommunity-basedproviders,toensurehouseholdshaveaccesstoadditionalservicesonsiteandinthecommunitytosupportthesuccessfultransitionofhouseholdstohousingwithin90daysorless.
ServicesofferedmayvarybysitedependingonthephysicallayoutofeachsiteandotherfactorsuniquetotheSTFHbuilding,communitylocation,orpartnershipsestablishedbetweentheProviderandotherproviders,
organizations,oragencies.

TO:3.24.1Inadditiontocasemanagementservices,theprovidershallprovidedirectly,orpartnerwithother
agencies,for-profivnot-for-profit.employers,organizations,andcommunity-basedproviders,toensure
15
householdshaveaccesstoadditionalservicesonsiteandinthecommunitytosupportthesuccessfultransitionofhouscholdstohousingwithin120daysorless.Servicesofferedmayvarybysitedependingonthephysicallayout
ofeachsiteandotherfactorsuniquetotheSTFHbuilding,communitylocation,orpartnershipsestablished,
MODIFY C.3.25.2
FROM:
3.25.2Theprovidershallensureatleastoneresidentialaide(RA)isstationedatthefrontdeskduringeachshiftDuringthe12am~8amand8am~4pmshifts,thereshallbetwoRAstomonitorandensurethesafetyandwell-beingofSTFHresidents.Duringthe4pm -12amshift,theProvidershallensurethatthebelowminimum
numberofRAs persitearestationedthroughoutthefacilitytoensurethesafetyandwell-beingofSTFHresidents

TO:
C.3.25.2TheProvidershallensureatleastoneResidentialAideisstationedatthefrontdeskduringcachshift
andoneRA roamingthesitetoensurethesafetyandwell-beingofSTFH residents.
(REMOVE TABLE INTHE HCA)
MODIFY C3.27.1
FROM:€.3.27.1Theprovidershallobtainmaintenanceservicecontractsforsecurity,IT,andidentifiedequipmentthat
activateafterwarrantieshaveexpired.i.Theprovidershallrequiremaintenanceservicecontractorsforsecurity,IT,andanyidentifiedequipment
vendortoprovidepasswordorpropertyaccesstoDGSorDHSasrequired.AllequipmentthatisDistrictpropertyshallbereturnedattheexpirationofthevendoragreementand/orProviderHCA.
TO:
€.3.27.1Theprovidershallobtainmaintenanceservicecontractsforsecurity,IT,andidentifiedequipmentthatactivateafterwarrantieshaveexpired
i, Theprovidershallrequiremaintenanceservicecontractorsforsecurity,ITandanyidentifiedequipment
vendortoprovidepasswordorpropertyaccesstoCA,DGS,andDHSFacilitiesCoordinatorasrequired.AllequipmentthatisDistrictpropertyshallbereturnedattheexpirationofthevendoragreementand/orproviderHCA.

FROM:
3.27.3TheprovidershallbebriefedbyDGS CMC regardingtheBOPwithin30daysfollowingthetumoverofthebuildingfromDGStoDHS,asneeded.TheProvidershallbeinformedbytheCMCofupdatesandrevisions
totheBOPasneeded.ThebriefingisatthediscretionofDGSandshallinclude,ataminimum:(a)Emergencyresponseprocedures;
(b)OtherdocumentationproceduresnecessarytomeetHCA requirements;
(©)Servicecallprogramandtenantenvironment;(d)Hoursofoperation;(e)Snowpreparednessplan;
(f)IntegratedPestManagementPlanandLocksmithservices;(g)ContingencyPlan;
(h)VandalismRemediationplan;(i)Listofkeyoperationspersonnelalongwithcompletecontactinformation;and
(j)Qualitycontrolprogram.
16
TO:
€.3.27.3TheprovidershallbebriefedbytheDHS FacilitiesCoordinatorregardingtheBOPwithin30daysfollowingtheturnoverofthebuilding.TheprovidershallbebriefedbytheDHS FacilitiesCoordinatoronupdates
andrevisionstotheBOPasneeded.ThebriefingisatthediscretionofDHSandshallinclude,ataminimum:(a)Emergencyresponseprocedures;
(b)OtherdocumentationproceduresnecessarytomeetHCA requirements;(©)Servicecallprogramandtenantenvironment;
(d)Hoursofoperation;(e)Snowpreparednessplan;(£)IntegratedPestManagementPlanandLocksmithservices;
(g)ContingencyPlan;(h)VandalismRemediationplan;
(i)Listofkeyoperationspersonnelalongwithcompletecontactinformation;(j)Qualitycontrolprogram

MODIFY C.3.27.5
FROM
€.3.27.5TheprovidershallreportmaintenanceissuestoDGS immediatelyforemergencyrequestsandwithin24hoursfornon-emergencyrequests.
TO:3.27.5TheprovidershallcalltheCA andDHSFacilitiesCoordinatorimmediatelytoreportemergencyrepairs
andmaintenanceissues,thenusetheDHS MaintenanceandRepairToolPlatformtoenteraworkorder.TheProvidersshallenternon-emergencyrequestswithin24hoursfornon-emergencyrequests.
MODIFY 3.27.10FROM
€.3.27.10TheprovidershallworkcollaborativelywiththeCMC (DGSdesignee)toensureroomsareturnedover
andreadytoacceptnewhouseholds.TheprovidershallensureturnoverrequestsaresubmittedtotheSalesforceplatformoncealease-uporexitdatehasbeenscheduledfortheclientandindicatethepotentialvacancydate.In
theeventofa changetothehousehold'sexitdate,theProvidershallupdateSalesforce.Toexpeditethetumoverprocess,theprovidershallensureroomsarevacant(freeofhouseholdbelongings)priortotheCMC’smaintenanceinspection,Within24businesshoursofthecompletionoftheCMC’swork,theProvidershallhave
roomscleanedandreadyfornewintakes.

TO:
3.27.10TheprovidershallworkcollaborativelywithDHS andtheircontractor(s)toensureroomsareturnedoverandreadytoacceptnewhouseholds.TheprovidershallensureturnoverrequestsaresubmittedintheDHSMaintenanceandRepairToolPlatform,A roomturnoverreferstotheprocessofpreparinga shelterroomforthe
nextfamilyafteraresident/householdexits.ThisincludesadetailedinspectionbytheprovidersandnecessarymaintenancebytheDHScontractor(s).
© Theprovidershallsubmitroomtumoverworkorderswithin48businesshoursafterthefamilyexitsthe
shelter.
© Theprovidershallincludeapictureandcomprehensivenotesdetailingtheroom’sconditionandany
necessaryrepairsinthedescription.Theprovidersshallconsistoftheunitnumberorspace/areawithinthedescription.
¢ The providershallverifyunitturnoversin the DHS Maintenance and Repair Tool Platform afterallthe
workhasbeencompleted.
7
MODIFY €.3.29.2FROM:
C.3.29,2TheprovidershallensurethatitsservicecallprogramincorporatestheDHS MaintenanceandRepairToolinitspoliciesandprocedures,andortheDGS maintenanceandrepairtool.Allmaintenanceandrepair
requestsshallbeformallysubmittedelectronicallythroughtheDHSorDGSMaintenanceandRepairTool
TO:C.3.29.2TheprovidershallensurethatitsservicecallprogramincorporatestheDHS MaintenanceandRepair
‘ToolPlatforminitspoliciesandprocedures.AllmaintenanceandrepairrequestsshallbeformallysubmittedelectronicallythroughtheDHSMaintenanceandRepairToolPlatform.
MODIFY €.3.29.3FRO!
.3.29.3TheprovidershallreportmaintenanceissuesfortheSTFHsitewithin24hoursofidentificationviatheDHSorDGSMaintenanceandRepairTool.Foranyemergencymaintenanceissuesduringnon-operatinghours,
theon-sitestaffshallimmediatelyreporttheissuetotheDGSCMC commandcenter.

TO:C.3.29.3Theprovidershallreportbuildingrepairsandmaintenanceissueswithin24hoursofidentificationviatheDHS MaintenanceandRepairToolPlatform.Foranyemergencyrepairsormaintenanceissuesduringnon-
operatinghours,theon-sitestaffshallimmediatelyreporttheissue(s)totheDHSFacilitiesCoordinatorandtheContractAdministrator(CA).
MODIFY C3.
FROMC.3.31.9Theprovidershallprovidefloorcareservicesasdescribedbelow:
A.LaminatedFlooring:DampmoppingshallbetheonlymethodofwetcleaningforfloorsintheAutomatedDataProcessing(ADP)space.
B.AsphaltFloors:Dampmoppingshallbetheonlymethodofwetcleaningforfloorscontainingasphaltmaterial.
C. AllapplicablefloorareasshallbemaintainedinaccordancewiththeProvider’sQualityControlPlan.Surfacesshallbemaintainedcleanandfreeofsmudges,dust,dirt,andremovablesoilsubstances.Surfaces
shallpresentauniformluster.Marblesurfacesshouldbecleanedwithadampeneddustcloth.D.LoadingDockFloors:Spillresidueandclean-upmaterialsshallbedisposedofin accordancewiththe
EnvironmentalProtectionAgency(EPA)’sguidanceonWaste,Chemical,andCleanupEnforcement.The
Providershallmaintaintheseareastoensurethattrash,debris,andotherdiscardedmaterialsdonotaccumulate,Policingshouldbedone,ataminimum,threetimesaday.E.Stripping,Sealing,andWaxing:Theprovidershallperformfull-scalestripping,sealing,andwaxing
standardplannedservicesonasemi-annualbasis.Theoldfinishorwaxshallberemovedinaccordance
withstandardcommercialpractices.Spotsshallbeeliminated.Thereshallbenoevidenceofgum,bums,scuffmarks,orwaxbuild-upincomersorcrevices.Walls,baseboards,andothersurfacesshallbefreeoffinishresidueandmarksfromequipment.Floorsshallbefreeofstreaks,mopstrandmarks,and skipped
areas.Thefinishedareashallhaveauniformluster.
F.BuffandShine:Allfloorsshallbebuffedtoanindustrystandard.Theprovidershallperformbuffinginhigh-trafficareasonabiweeklybasisandinlow-trafficregionsonamonthlybasis,aspermanufacturerstandards.

18
G.Sealing:Theprovidershallapplyindustry-standardsealanttoappropriatefloorsonasemi-annualbasis.Thesealantshalladheretothefloor.Floorareasshallbeevenlycoatedwithaslip-resistantseal.Sealant
shallonlybeappliedtoappropriatefloors.H. StairwaysandLandings:Surfacesshallbefreeofdust,dirt,spillage,andotherremovablesoilsubstances,
Carpetedsurfacesshallbefreeofobviousdirt,dust,spots,andspillagesasfurtherdefinedinRoomCleaning
1.WoodFloors:Thereshallbenowatersolutionsusedonwoodflooring.Thereshallbenodrystrippingmethodsusedonwoodflooring.Theprovidershallmopallnon-carpetedfloors,includingstaircases,or
asfrequentlyasrequiredtomaintainstandardssetherein.J.CarpetandRugService:Carpetedareasshallbemaintained,cleaned,andfreeofspotsandodors.TheProvidershallvacuumallcarpetedfloorsasfrequentlyasrequiredtomaintainthestandardssetherein.
K.CarpetinginMainPublicAreas:Theprovidershallkeeprugsandcarpetscleanandfreeofspotsandodors.Thereshallnotbeanyvisibledirt,soilsubstances,spillages,orremovablestains.Build-ups,spills,
andcrustedmaterialshallberemovedalongwithspotsandsmears.Cleanedareasofcarpetsandrugsshallbereasonablyblendedwiththesurroundingcarpets.
L.SpotCleaning:Carpetsurfacesshallbefreeofremovablespots,soiledtrafficpatterns,dirt,dust,debris,gum,andcrustedmaterial.Spotcleaningshallbeaccomplishedbycleaningonlytheimmediatelyaffected
areatoremoveanyevidenceofdirt,soil,debris,liquid,stains,orotherforeignmaterialsthatmadethecleaningnecessary:
. Carpetspottingshallbecompleted,wherevernecessary.|. Ifcarpetspottingdoesnotaccomplishthegoalsoutlinedinitem|above,theProvidershallnotifytheCAifcarpet/flooringneedsreplacement.
Vacuuming:Carpetsurfacesaretobefreeofdirt,dust,crumbs,andotherdebris,Basicvacuuming(¢.g.,allhigh-trafficareasandmainhallways/walkways)shallbeminimallythreetimesdailyorasfrequently
asrequiredtomaintainstandardssetherein.Detailvacuuming(e.g.,allhigh-trafficareas,allmainhallways/walkways,alloffices,allconferencerooms,cubicles,andallworkrooms)shallbedone
throughoutthedayasneeded.TheprovidershallutilizevacuumcleanersthatmeettherequirementsoftheCarpetandRugInstitute"GreenLabel/GreenLabelPlus”TestingProgram.
N.CarpetShampooingandExtractionCleaning:Theprovidershalltakemeasurestopreventthegrowthof
mold.Thecarpetshallbedrybeforetenantsoccupythebuildingonthenextbusinessday.Movingofduplicatingequipment,computerequipment,andsimilartypesofelectricandelectronicequipmentshall
be coordinatedwiththeDHS ContractAdministrator,DHS CapitolOperations,ConsolidatedMaintenanceContractor(CMC),BuildingManager(BM),and/orDGSBuildingManagementSpecialist
(BMS)designeesthroughtheSalesforceserviceticket,beforecleaningofthecarpet.Anyfurnishingsmovedaretobereturnedtotheiroriginalpositions.Carpetshampooingandextractioncleaningstandardplannedservicesshallbeonasemiannualbasis.
O.CarpetinginConferenceRooms,Offices,andOtherRooms:Theseareasshallbecleanedinaccordancewiththeabovestandards.
P.RubberizedorSpecializedMats:Certainfacilitieshavespecializedflooring,forfurtherdetailsregardingspecializedflooringneeds,checktheOperationsandMaintenance(O&M)manualslocatedonsite.
Q.VinylCompositionTile(VCT):Thesefloorsshallbesweptandcleanedwithdisinfectantmopwaterthree
timesdailyorasfrequentlyasrequiredtomaintain70thestandardssetherein.(R)Conerete:Thesefloorsshallbesweptandcleanedwithadampmop

=

TO:
€.3.31.9TheProvidershallprovidefloorcareservicesasdescribedbelow:
A.LaminatedFlooring:DampmoppingshallbetheonlymethodofwetcleaningforfloorsintheAutomatedDataProcessing(ADP)space.
B.AsphaltFloors:Dampmoppingshallbetheonlymethodofwetcleaningforfloorscontainingasphalt
material.
AllapplicablefloorareasshallbemaintainedinaccordancewiththeProvider’sQualityControlPlan,
Surfacesshallbemaintainedcleanandfreeofsmudges,dust,dirt,andremovablesoilsubstances.Surfacesshallpresentauniformluster.Marblesurfacesshouldbecleanedwithadampeneddustcloth.
D.LoadingDockFloors:Spillresidueandclean-upmaterialsshallbedisposedofin accordancewiththeEnvironmentalProtectionAgency(EPA)’sguidanceonWaste,Chemical,andCleanupEnforcement.TheProvidershallmaintaintheseareastoensurethattrash,debris,andotherdiscardedmaterialsdonot
accumulate.Policingshouldbedone,ataminimum,three(3)timesadayE.Stripping,Sealing,andWaxing:Theprovidershallperformfull-scalestripping,sealing,andwaxing
standardplannedservicesonasemi-annualbasis.Theoldfinishorwaxshallberemovedinaccordancewithstandardcommercialpractices.Spotsshallbeeliminated.Thereshallbenoevidenceofgum,burns,
scuffmarks,orwaxbuild-upincornersorcrevices.Walls,baseboards,andothersurfacesshallbefreeoffinishresidueandmarksfromequipment.Floorsshallbefreeofstreaks,mopstrandmarks,andskipped
areas.Thefinishedareashallhaveauniformluster.F.BuffandShine:Allfloorsshallbebuffedtoanindustrystandard,Theprovidershallperformbuffingin
high-trafficareasonabiweeklybasisandinlow-trafficregionsonamonthlybasis,aspermanufacturerstandards.
Sealing:Theprovidershallapplyindustry-standardsealanttoappropriatefloorsonasemi-annualbasis.
Thesealantshalladheretothefloor.Floorareasshallbeevenlycoatedwithaslip-resistantseal.Sealantshallonlybeappliedtoappropriatefloors,
H,StairwaysandLandings:Surfacesshallbefreeofdust,dirt,spillage,andotherremovablesoilsubstances.Carpetedsurfacesshallbefreeofobviousdirt,dust,spots,andspillagesasfurtherdefinedinRoom
Cleaning,1.WoodFloors:Thereshallbenowatersolutionsusedonwoodflooring.Thereshallbenodrystripping
methodsusedonwoodflooring.TheProvidershallmopallnon-carpetedfloors,includingstaircases,orasfrequentlyasrequiredtomaintainstandardssetherein.
J.CarpetandRugService:Carpetedareasshallbemaintained,cleaned,andfreeof spotsandodors.TheProvidershallvacuumallcarpetedfloorsasfrequentlyasrequiredtomaintainthestandardssetherein.
K.CarpetinginMainPublicAreas:Theprovidershallkeeprugsandcarpetscleanandfreeofspotsandodors.Thereshallnotbeanyvisibledirt,soilsubstances,spillages,orremovablestains.Build-ups,spills,
andcrustedmaterialshallberemovedalongwithspotsandsmears.Cleanedareasofcarpetsandrugsshallbereasonablyblendedwiththesurroundingcarpets.
SpotCleaning:Carpetsurfacesshallbefreeofremovablespots,soiledtrafficpatterns,dirt,dust,debris,‘gum,andcrustedmaterial.Spotcleaningshallbeaccomplishedbycleaningonlytheimmediatelyaffected
areatoremoveanyevidenceofdirt,soil,debris,liquid,stains,orotherforeignmaterialsthatmadethecleaningnecessary:
i. Carpetspottingshallbecompleted,wherevernecessary.ii,Ifcarpetspottingdoesnotaccomplishthegoalsoutlinedinitem1above,theProvidershallnotify
theCA ifcarpet/flooringneedsreplacement.M.Vacuuming:Carpetsurfacesaretobefreeofdirt,dust,crumbs,andotherdebris.Basicvacuuming(e.g.,
allhigh-trafficareasandmainhallways/walkways)shallbeminimallythreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein.Detailvacuuming(e.g.,allhigh-trafficareas,allmain
hallways/walkways,alloffices,allconferencerooms,cubicles,andallworkrooms)shallbedonethroughoutthedayasneeded.Theprovidershallutilizevacuumcleanersthatmeettherequirementsof
theCarpetandRugInstitute"GreenLabel/GreenLabelPlus"TestingProgram.N.CarpetShampooingandExtractionCleaning:Theprovidershalltakemeasurestopreventthegrowthof
mold.Thecarpetshallbedrybeforetenantsoccupythebuildingonthenextbusinessday.Moving
duplicatedequipment,computerequipment,andsimilartypesofelectricandelectronicequipmentshall

20
becoordinatedwiththeDHS ContractAdministrator,DHS FacilitiesCoordinator,andtheDHS
MaintenanceandRepairToolPlatform,beforecleaningofthecarpet.Anyfurnishingsmovedaretobereturnedtotheiroriginalpositions.Carpetshampooingandextractioncleaningstandardplannedservices
shallbeonasemiannualbasis.©.CarpetinginConferenceRooms,Offices,andOtherRooms:Theseareasshallbecleanedinaccordancewiththeabovestandards.
P.RubberizedorSpecializedMats:Certainfacilitieshavespecializedflooring,forfurtherdetailsregarding
specializedflooringneeds,checktheOperationsandMaintenance(O&M)manualslocatedonsite.Q.VinylCompositionTile(VCT):Thesefloorsshallbesweptandcleanedwithdisinfectantmopwaterthreetimesdailyorasfrequentlyasrequiredtomaintainthestandardssetherein.
R.Concrete:Thesefloorsshallbesweptandcleanedwithadampmop,
MODIFY 3.32.3FROM:
€.3.32.3TheProvidershalltrackandprovidetheCA notificationatleast30daysinadvanceofanyofthefollowingactivities.TheProvidershalladjustthecleaningscheduleforitemslistedbelowifdeterminednecessary
bytheCA orDHSdesignee.(a)Monthlycleaningofthelockersinthelockerroom.(b)Monthlyfumigation/applicationofinfestedareasthataretobeconductedbytheCMC.
(©)Quarterlydeepcleaningoffloorandwallgrout(d)Semi-annualstripping,sealing,andwaxingoftheVCTareas.
(c)Semi-annualcleaningoftheexteriorwindows(0Semi-annualcleaningofthecarpetedareas.
(g)Semi-annualcleaningofthecanopies.(h)Annualpowerwashingofbuildingentry/exitpointsandloadingdock.
TO:€.3.32.3TheprovidershalltrackandprovidetheCA within30daysofawardingamaintenancescheduleforthe
contractperiodforthefollowingactivities.TheprovidershallnotifytheCAof anychangestothescheduleatleast30daysinadvanceoftheactivity.Theprovidershalladjustthecleaningscheduleforitemslistedbelowif
determinednecessarybytheCA orDHSdesignee.(a)Monthlycleaningofthelockersinthelockerroom.
(b)Quarterlydeepcleaningoffloorandwallgrout(c)Semi-annualstripping,sealing,andwaxingoftheVCTareas.
(d)Semi-annualcleaningoftheexteriorwindows.(e)Semi-annualcleaningofthecarpetedareas,
(f)Semi-annualcleaningofthecanopies.(g)Annualpowerwashingofbuildingentry/exitpointsandloadingdock.

Whenneeded,theprovidershallenteramonthlyworkorderintotheDHSMaintenanceandRepairToolPlatform
requestingmonthlyapplicationofinfestedareasthataretobeconductedbytheDHS/DGSpestvendor.
MODIFY C.3.35.1
FROM:
€.3.35.1Theprovidershallensurebuildingsurfacesaremaintainedasfollows:
A.Windows,Blinds,andCoverings(notincludingDrapes,Curtains,andUniqueCoverings)Windowsand
blindsservicesshallbecompletedminimallyonasemi-annualbasis.
21
i.Dusting:Allblindsandcoverings,cordtapes,andvalancesshallbecleanandfreeofdustandspots.Non-operationalblindsandcoveringsshallbereportedtotheCA,DGSdesignee(CMC,BM,orBMS),andDHS-CapitolOperationsthroughtheSalesforceserviceticketand/orBMSforrepair.ii,Washing:Bothsidesofblindsandcoveringsshallbewashed.B.WindowWashing-Interior:Windowsashes,sills,woodwork,andothersurroundingsofglassshallbewipedfreeofdrippingsandotherwatermarks.Inaddition,windowsshallbethoroughlycleaned(freeofdirt,grime,streaks,andmoisture,andshallnotbecloudy)fromcomertocomerontheinteriordaily.C.HorizontalSurfaces:Allsurfacesshallbefreeofdust,dirt,oilspots,orsmudges.Cabinetsanddeskswithpapers,computers,andkeyboardsshallnotbedisturbed.D.Metal,BrassandWoodwork:Surfaces(includingcomers,crevices,moldings,ledges,handrails,grills,doors,doorknobs,doorframes,kickplates,etc.)shallbefreeofdust,streaks,spots,handmarks,oil,smudges,dirt,soilsubstances,encrustation,andstreaksandshallpresentauniformpolishedappearance.E.GlassCleaning:Allglass,clearpartitions,mirrorsurfaces,bookcases,andotherglass.(withinapproximately70”ofthefloor)shallbecleanandfreeofdirt,dust,streaks,smudges,watermarks,spots,andgrime,andshallnotbecloudy.Thereshallbenowaterspotsontheglassoradjacentfixturesandfurniture.Glasscleaningshallbedoneeverythirdbusinessdayexceptforrestroommirrors.Restroommirrorserviceshallbecompletedthreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein.F.DrinkingFountains:Allfountainsshallbefreeofdirt,watermarks,andallotherdebrisorencrustationsDrinkingfountainsshallbesanitizedandpresentalustrousappearance.Drinkingfountainserviceshallbeprovidedthreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein.G.GeneralFixtures:Fixturesandsurfacesshallbecleanwithnodust,spots,soilsubstances,discoloration,mold,build-up,orexcessmoistureI.Walls:CleanSpotsand/orMarks:Wallsurfacesshallbefreeofsmudges,marks,dirt,andspots.Cleaningshouldnotcausediscoloration,I.HighDusting/Cleaning:Highdusting/cleaningisanyinteriorroomcleaningofseventyinches(70”)andabove.Highdustingservicesshallbecompletedweeklyormorefrequentlyasneededtomaintainstandardssetherein,Surfacesshallbefreefromalldust,lint,litter,andsoil(beyond70").Wallsshallbefreefromdirt,smudges,andmarkings.Theceilingshallbefreefromcobwebsandloosedirt.
TO:
€.3.35.1The providershallensurebuildingsurfacesaremaintainedas follows:
A.Windows,Blinds,andCoverings(notincludingDrapes,Curtains,andUniqueCoverings)Windowsandblindsservicesshallbecompletedminimallyonasemi-annualbasis.i,Dusting:Allblindsandcoverings,cordtapes,andvalancesshallbecleanandfreeofdustandspots.‘Non-operationalblindsandcoveringsshallbereportedtotheCAandtheDHSFacilitiesCoordinatorthroughtheDHSMaintenanceandRepairToolPlatformforrepairii.Washing:Bothsidesofblindsandcoveringsshallbewashed.B,WindowWashing-Interior:Windowsashes,sills,woodwork,andothersurroundingsofglassshallbewipedfreefromdrippingsandotherwatermarks.Inaddition,windowsshallbethoroughlycleaned(freeofdirt,grime,streaks,andmoisture,andshallnotbecloudy)fromcomertocomerontheinteriordailyC.HorizontalSurfaces:Allsurfacesshallbefreeofdust,dirt,oilspots,orsmudges.Cabinetsanddeskswithpapers,computers,andkeyboardsshallnotbedisturbed.D.Metal,BrassandWoodwork:Surfaces(includingcomers,crevices,moldings,ledges,handrails,grills,doors,doorknobs,doorframes,kickplates,etc.)shallbefreeofdust,streaks,spots,handmarks,oil,smudges,dirt,soilsubstances,encrustation,andstreaksandshallpresentauniformpolishedappearance

22

GlassCleaning:Allglass,clearpartitions,mirrorsurfaces,bookcases,andotherglass(withinapproximately70”ofthefloor)shallbecleanandfreeofdirt,dust,streaks,smudges,watermarks,spots,andgrime,andshallnotbecloudy.Thereshallbenowaterspotsontheglassoradjacentfixturesand
furniture.Glasscleaningshallbedoneeverythirdbusinessdayexceptforrestroommirrors.Restroommirrorserviceshallbecompletedthreetimesdailyorasfrequentlyasrequiredtomaintainstandardsset
herein.F. DrinkingFountains:Allfountainsshallbefreeofdirt,watermarks,andallotherdebrisorencrustations
Drinkingfountainsshallbesanitizedandpresentalustrousappearance,Drinkingfountainserviceshallbeprovidedthreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein.G.GeneralFixtures:Fixturesandsurfacesshallbecleanwithnodust,spots,soilsubstances,discoloration,
mold,build-up,orexcessmoistureH.Walls:CleanSpotsand/orMarks:Wallsurfacesshallbefreeofsmudges,marks,dirt,andspots.Cleaning
shouldnotcausediscoloration.I.HighDusting/Cleaning:Highdusting/cleaningisanyinteriorroomcleaningofseventyinches(70”)and
above.Highdustingservicesshallbecompletedweeklyormorefrequentlyasneededtomaintainstandardssetherein,Surfacesshallbefreefromalldust,lint,litter,andsoil(beyond70").Wallsshallbe
freefromdirt,smudges,andmarkings.Theceilingshallbefreefromcobwebsandloosedirt.

MODIFY C.3.36.2
FRO.
€.3.36.2.Theprovidershallpoliceexteriorgroundsareasataminimumofthreetimesdailyormoreduringservicehours(6:00a.m,through11:00p.m.)ormorefrequentlyasrequiredtomaintainthestandardssetherein
andtopreventtrashanddebrisfromaccumulating,includingsyringes,humanandavianexcrement.TheCA mayrequirepowerwashingdownexteriorareassurroundingthebuilding,theCMC,DGSdesignee(CMC,BM,orBMS),andDHS-CapitolOperationsthroughtheSalesforceserviceticket,weatherpermitting,Whenexterior
cleaningorpolicingisperformed,personsshalluseallsafetyequipmentandproceduresrequiredintheOccupationalSafetyandHealthAdministration(OSHA)29CFR1910.1030.

€.3.36.2.1Whenexteriorcleaningorpolicingisperformed,personsshalluseallsafetyequipmentandprocedures
requiredinOccupationalSafetyandHealthAdministration(OSHA)29CFR 1910.1030.
T
€.3.36.2.TheProvidershallpoliceexteriorgroundsareasataminimumofthreetimesdailyormoreduringservicehours(6:00a.m.through11:00p.m.)ormorefrequentlyasrequiredtomaintainthestandardssethereinandtopreventtrashanddebrisfromaccumulating,includingsyringes,humanandavianexcrement.When
exteriorcleaningorpolicingisperformed,personsshalluseallsafetyequipmentandproceduresrequiredintheOccupationalSafetyandHealthAdministration(OSHA)29CFR 1910.1030.Ifneeded,powerwashingexterior
areassurroundingthebuildingmayberequestedbytheCA.

MODIFY C3368FROM:
€.3.36.8ExteriorAshReceptaclesandTrashContainers:TheprovidershallcollectandremovealltrashtoalocationdesignatedbytheCA,DGSdesignee(CMC,BM,orBMS),andDHS-CapitolOperations.Theprovider
shallemptytrashcontainersandashreceptaclesandensurethatreceptaclesareemptiedandkeptclean,odor-free,andfreeofdirt,dust,ash,cigarettebutts,debris,residue,andspilledmaterial,Theprovidershallreplenishsand
inashreceptaclesasnecessary.Theprovidershallreplaceandensureplasticlinersforalltrashcontainersarenottom,worn,orcontainresidue.

TO:
23
€.3.36.8ExteriorAshReceptaclesandTrashContainers:Theprovidershallcollectandremovealltrashtoa
locationdesignatedbytheCAandDHSFacilitiesCoordinator.Theprovidershallemptytrashcontainersandashreceptaclesandensurethatreceptaclesareemptiedandkeptclean,odor-free,andfreeofdirt,dust,ash,cigarette
butts,debris,residue,andspilledmaterial.Theprovidershallreplenishsandinashreceptaclesasnecessary.TheProvidershallreplaceandensureplasticlinersforalltrashcontainersarenottorn,worn,orcontainresidue
MODIFY C337.FROM
€.3.37.1TheProvidershallimplementmethodstopreventandsuppresspestpopulationsthroughsanitation,wastemanagement,andassessmentoftheeffectivenessofthesemethodsfrompests,includingbutnotlimitedto:
A.Indoorandoutdoorpopulationsofrodentssuchasrats,mice,squirrels,pigeons,andinsects,including
cockroaches,bedbugs,arachnids,andotherarthropods,andflyinginsectssuchasflies,bees,andwasps.Outdoorpopulationsofpotentiallyindoor-infestingspeciesthatarewithinthepropertyboundaries.
Nestsofstinginginsectswithinthepropertyboundaries,Allexcludedpestpopulationsthatareincidentalinvadersinsidethebuilding,includingwingedtermiteswarmersemergingindoors.
Theprovider'srepresentativeshallreportanyevidenceorsuspicionofbedbugsoranyotherpestilencetotheDGS CMC viaSalesforceticketandverbalnotification(inpersonand/orphonecall),leadresidential
aide,andtheCA immediately.TheprovidershallcoordinateimmediatepestcontrolandquarantinemeasureswiththeDGSCMC topreventandsuppressfurtherspreadofpestilence.
F,TheprovidershallimmediatelynotifytheDGSCMC andtheCA viaphonecallandemailifitnoticesanypests.TheprovidershallassistintheinstructionoftheDGS CMC inthecontrolunlesstheCA
instructsotherwise.G.TheprovidershallprovideupdatesviaphonecallandemailtotheDHSCA andprogrammanager(PM)
untiltheissueisabated.

popm
TO:3.37.1Theprovidershallimplementmethodstopreventandsuppresspestpopulationsthroughsanitation,
wastemanagement,andassessmentoftheeffectivenessofthesemethodsfrompests,includingbutnotlimitedto:
A. Indoorandoutdoorpopulationsofrodentssuchasrats,mice,squirrels,pigeons,andinsects,includingcockroaches,bedbugs,arachnids,andotherarthropods,andflyinginsectssuchasflies,bees,andwasps.
Outdoorpopulationsofpotentiallyindoor-infestingspeciesthatarewithinthepropertyboundaries.Nestsofstinginginsectswithinthepropertyboundaries.
Allexcludedpestpopulationsthatareincidentalinvadersinsidethebuilding,includingwingedtermiteswarmersemergingindoors.
Theprovider'srepresentativeshallreportanyevidenceorsuspicionofbedbugsoranyotherpestilencetotheDHSMaintenanceandRepairToo!Platformandverbalnotificationinpersonand/orbyphonecallto
theLeadResidentialAide,theCA,andDHS FacilitiesCoordinatorimmediately.Theprovidershallcoordinateimmediatepestcontrol,prevention,andquarantinemeasureswiththeresidenttopreventand
suppressfurtherspreadofpestilence.F.TheprovidershallimmediatelynotifytheCA andDHS facilitiescoordinatorviaphonecallandemailif
itnoticesanypests.TheprovidershallassistintheinstructionoftheDHS-designatedpestcontrolvendorinthecontrolunlesstheCA instructsotherwise.
G.TheprovidershallprovideupdatesviaphonecallandemailtotheDHSCA,PM,andtheDHS facilitiescoordinatoruntiltheissueisabated.
vosm

MODIFY C

FROM:
€.3.40.2Theprovidershallensurethatlunchismadeavailableon-sitetoresidents18yearsandunderduringthesummer break when school isnot insession.
TO:
€.3.40.2TheProvidershallensurethatlunchismadeavailableon-sitetoresidents18yearsandunderduringthe
summerbreakwhenschoolisnotinsession.Theprovidershallprovidesummerlunchmealservicesasoutlined
insectionC.3.40.
MODIFY €3.40.3FROM:
€.3.40.3TheprovidershallprovidesummerlunchmealservicesasoutlinedinsectionC.3.40Theprovidermayelectbutisnotrequiredtoparticipatein:theDC FreeSummerMealsProgram(USDANationalSummerFood
Program)ortheChildandAdultCareFoodProgram(CACFP),

TO:
€.3.40.3NonprofitprovidersshallparticipateintheChildandAdultFoodCareProgram(CACFP)andSummerFoodServiceProgram(SFSP).NonprofitProvidersshallelecttobeeithertheCACEPsponsor(i.e.,manageall
aspectsoftheprogram,includingcompletingtheapplication,monitoringallsitesforcompliance,andsubmittingreimbursementclaims)oralignoperationswithaDistrictCACFPprogramoperatorwhowillsponsortheSTFH
sites.
ADD €3.40.3.1:C€.3.40.3.1ProvidersthatelecttobetheCACFP/SFSPsponsorshallberequiredtosubtracttheirCACFP/SFSP
reimbursementsfromtheirmonthlyinvoicestotheDepartmentofHumanServices(DHS).
ADD C.3.40.8.1
.3.40.8.1Inaddition,allfoodcontractstheproviderenters shallcomplywithCACFP/SFSPprogram
requirements(e.g.,mealpatterns,foodstorage,foodhandlerlicensesforstaff,trackingmealcountsatdistribution).

ADD C.
C3.
servica.LargePurchaseProcurementProceduresandtemplatesshallbeusedwhensolicitingquotesfora foodservicecontractwithanestimatedvalueofmorethan$100,000foroneyearofservices.LargePurchase
Procurement Proceduresand Templates| OSSE_

TheprovidershallensureOSSEproceduresandtemplatesareusedwhensolicitingquotesforfood
ADD C.3.40.10:
C.3.40.10TheprovidershalladdtheCivilRightsAssi
Statementtotheirfoodvendorcontracts.
anceStatementandtheUSDA Nondiscrimination
CivilRightsAssurance Statement
TheprogramapplicantherebyagreesthatitwillcomplywithTitleVIoftheCivilRightsActof1964(P.L.88-352)andallrequirementsimposedbytheregulationsoftheDepartmentofAgriculture(7CFRPart15),DOJ(28)CFRParts42and50)andFNSdirectivesorregulationsissuedpursuanttothatActandtheregulations,totheeffectthat,nopersonintheUnitedStatesshall,onthegroundofrace,color,nationalorigin,sex,age,ordisability,beexcludedfromparticipationin,bedeniedthebenefitsof,orbeotherwisesubjecttodiscrimination
25
underanyprogramoractivityforwhichtheprogramapplicantreceivedFederalfinancialassistancefromUSDA;andherebygivesassurancethatitwillimmediatelytakeanymeasuresnecessarytofulfillthis,
agreement.

ThisassuranceisgiveninconsiderationofandforthepurposeofobtaininganyandallFederalfinancialassistance,grants,andloansofFederalfunds,reimbursableexpenditures,grant,ordonationoffederalproperty
andinterestinproperty,thedetailoffederalpersonnel,thesaleandleaseof,andthepermissiontouseFederalpropertyorinterestinsuchpropertyorthefurnishingofserviceswithoutconsiderationoratanominalconsideration,orataconsiderationthatisreducedforthepurposeofassistingtherecipient,orinrecognitionof
thepublicinteresttobeservedbysuchsale,lease,orfurnishingofservicestotherecipient,oranyimprovementsmadewithFederalfinancialassistanceextendedtotheprogramapplicantbyUSDA.Thisincludesanyfederalagreement,arrangement,orothercontractthathasasoneofitspurposestheprovisionof
cashassistanceforthepurchaseoffood,andcashassistanceforpurchaseorrentaloffoodserviceequipmentoranyotherfinancialassistanceextendedinrelianceontherepresentationsandagreementsmadeinthis
assurance.

Byacceptingthisassurance,theprogramapplicantagreestocompiledata,maintainrecords,andsubmitreportsasrequired,topermiteffectiveenforcementofnondiscriminationlawsandpermitauthorizedUSDApersonnel
duringhoursofprogramoperationtoreviewsuchrecords,books,andaccountsasneededtoascertaincompliancewiththenondiscriminationlaws.Ifthereareanyviolationsofthisassurance,theDepartmentof
Agriculture,FNS,shallhavetherighttoseekjudicialenforcementofthisassurance.Thisassuranceisbindingontheprogramapplicant,itssuccessors,transferees,andassigneesaslongasitreceivesassistanceorretains
pOSSEssionofanyassistancefromUSDA.ThepersonorpersonswhosesignaturesappearbelowareauthorizedtosignthisassuranceonbehalfoftheProgramapplicant,

USDANondiscriminationStatementInaccordancewithfederalcivilrightslawandUSDAcivilrightsregulationsandpolicies,theUSDA,its
agencies,offices,employees,andinstitutionsparticipatinginoradministeringUSDAprogramsareprohibitedfromdiscriminatingbasedonrace,color,nationalorigin,religion,sex,disability,age,maritalstatus,
family/parentalstatus,incomederivedfromapublicassistanceprogram,politicalbeliefs,orreprisalorretaliationforpriorcivilrightsactivity,inanyprogramoractivityconductedorfundedbyUSDA(notallbases
applytoallprograms).Remediesandcomplaint-filingdeadlinesvarybyprogramorincident.

Personswithdisabilitieswhorequirealternativemeansofcommunicationforprograminformation(¢.¢.,Braille,largeprint,audiotape,AmericanSignLanguage,etc.)shouldcontactthestateorlocalagencythat
administerstheprogramorcontactUSDAthroughtheTelecommunicationsRelayServiceat711(voiceandTTY).Additionally,programinformationmaybemadeavailableinlanguagesotherthanEnglish.

Tofileaprogramdiscriminationcomplaint,completetheUSDAProgramDiscriminationComplaint
Form,AD-3027,foundonlineatHowtoFileaProgramDiscriminationComplaintandatanyUSDAoffice,orwritealetteraddressedtoUSDAandprovideintheletteralloftheinformationrequestedintheform.To
requestacopyofthecomplaintform,call(866)632-9992.SubmityourcompletedformorlettertoUSDAby:

Mail:U.S.DepartmentofAgriculture,Officeofthe AssistantSecretaryforCivilRights,1400
IndependenceAvenue,SW,MailStop9410,Washington,D.C.20250-9410;
Fax:(202)690-7442;or
Email:program.intake@usda.gov.

USDAisanequalopportunityprovider,employer,andlender.
26
MODIFY €.3.47.1
FROM:
C.3.47.1Duringthehypothermiaseason(November-March),DHS willactivateoverflowservicessiteswhenthe
STFH Program'ssheltercapacityreaches80percent,Theseoverflowlocation(s),anextensionoftheawarded
STFH sitethroughtheHCA award,shalladheretoSTFH operationsandserviceprovisionsspecifiedinthis
HCA
TO:
C.3.47.1 DHS willactivateoverflow servicessiteswhen theSTFH Program'ssheltercapacityreaches80 percent.
These overflowlocation(s),an extensionof theawarded STFH sitethroughtheHCA award, shalladhere toSTFH
operationsandserviceprovisionsspecifiedinthisHCA.
MODIFY €3.47.4FROM: C.3.47.4Theprovidershallberesponsibleforsupportingfamilies’transitiontopermanenthousing
within90daysofplacementattheSTFHsite.Collaboratively,theproviderandDHS willestablishprogramguidelinesfortheoverflowsite
TO:€.3.47.4Theprovidershallberesponsibleforsupportingfamilies’transitiontopermanenthousingwithin120
daysofplacementattheSTFH site.Collaboratively,theproviderandDHS willestablishprogramguidelinesfor
theoverflowsite.
5. DeleteandReplaceSectionD.4DeliverableSchedule
D4 DELIVERABLES SCHEDULE
TheprovidershallperformtheactivitiesrequiredtosuccessfullycompletetheDistrict’srequirementsand
submiteachdeliverabletotheContractAdministrator(CA),

. [Deliverable [Reference|Quantity|Format/Method[Frequency[Notes
Section fDelivery
rovidersshallincorporate 312| [Electronic Annually [Within30daysof[policiesandproceduresthat theHCA award,itis
includeharmreductionintoits jupdatedannually.rogramdesignandoperations.
{TheProvidershallberesponsible(C.3.4.1.7| [Electronic [Annually— |Within30daysoflforallaspectsofcommunity theHCA award
engagementrelatedtotheSTFHite,includingfinalizingand
igningaGoodNeighborrrotocol(GNP)withinthirty(30)
laysoftheHCA award. -
TheProvidershalldevelopand {C.3.4.1.9[1 [Electronic|AnnuallyWithin30daysofsubmitProgramRulestotheCA heHCA award,itis
lforDHSapproval, jupdatedannually
a7

4 [iheProvidershalldevelopand |C.3.4.1.11 [Electronic[AnnuallyWithinthirtydayso|
submitforDHSapprovalaCode theHCA award,ofConductpolicythatshall jupdated
includeanti-bullyingand lannually.hharassmentpreventionpracticesindproceduresforallstaff,
subcontractors,andvolunteers.
5 [TheProvidershalldevelopand |C.3.5.1 [Electronic lonthly ithinfivedaysofsubmitastaffingplanforallF/T fheHCA award,itislandP/TpositionstotheCA for jupdatedannually.
pproval
6 a)TheProvidershallensurethe [0.3.5.1 [Electronic Monthly’Updatesevery30
(CAisprovidedwrittenupdates(a) sneeded[laysorasneeded,keverythirty(30)daysofall
acant positions.
7 |b)TheProvidershallsubmit [C.3.5.1 Electronic |Asneeded Withinsevendaysor
ipdatedinformationtotheCA {b) sneeded.thinseven(7)dayswhenthere
lisachangeinkeypersonnel
8 [c)TheProvidershallensure {C.3.5.1 [Electronic jonthly/Updateseverythirtytaffandsubcontractorrosters|(c) lAsneeded(daysorasneeded,
fareavailableforreviewandlupdatedasoftenasnecessaryforachmonth,
9 |TheProvidershallensureall |C.3.5.5 [Electronic [Biennial/As{(C.3.5.5.2)Initial
taff,unsupervisedvolunteers,|¢.3,5.5.2 leeded —_ubmissionswithinindsubcontractedstaffhaving lfifteendayspriorto
irectcontactwithfamiliesand hestartofprogram+hildrenprovideclearance services,
s listedinC.3.5.5
lewhireclearance|submissionsmustbe
adewithinsevenlayspriortostarting
mployment.
10.|Asignedaffirmationthatthe (C.3.5.5.4 Electronic JAnnually/[Oneyearafterthe
lapplicant,employee,orvolunteer] |AsNeeded originalbackgroundjhasnotbeenconvictedofa submissionand
rime. lapproval.
11 [PheProvidershalltestallstaff{C.3.5.7 [Electronic IBiennial/[Within15daysprior|
/hohavedirectcontactwith sNeededfothestartoffamiliesandchildrenfordrug rogramservices,
indalcoholuse. thinsevendays
thereafter,priortostarting
mployment,and
7 henbiannually

28

- hereafter.
12.|TheProvidershallensurethatall [Electronic IBiennial/[Within15daysprior!taffhavingcontactwithclients IAsNeeded[tothestartof
{hallcompleteannual rogramservices,tuberculosisscreening, thinsevendays
thereafter,priortostarting
mployment,andthenbiannuallyhereafierfora
negativeTBandanlannualquestionnaire
‘itha positiveTB.
13.[TheProvidershallsubmitand [Electronic |Annually/Withinfivedaysof
maintain,withinfivedaysof sNeededHCA award,updated!HCAaward,anorganizational lannually/as
hhartthatshowsthereporting needed.
lationshipandfunctionofalleystaffpersons.
14.[TheProvidershallsubmita [Electronic nnually/[Within15daysofrittenjobdescriptionforeach AsNeededtheHCA award,itis
positionfundedthroughthe jupdatedannually/asHCA needed.
15.[TheProvidershallsubmitany [Electronic jonthly/[Submitmonthly/
hhangesinstaffingpatternsin IAsNeeded jasneeded.advanceandinwritingtotheCA.
{forapproval.
16.|Thekeypersonnelspecifiedin [electronic |Annually/Within30daysof
[C.3.5.16ofthissolicitationare |AsNeededtheHCA award,itisconsideredtobeessentialtothe lupdatedorkbeingperformedhereunder] lannually/asneeded,
[Priortodivertinganyoftheecifiedkeypersonnelforany
eason,theProvidershallnotifytheCA.
17.[TheProvidershallsubmitand [BlectronicAnnually/[Within30daysof
implementanon-fraternization sNeeded.theHCA award,itispolicyforallstaff,volunteers, lupdatedannually/as
landsubcontractorsthatprohibits ineeded.
jinteractionsbeyondthescopeof
[professionaldutieswithinthirty
|__{30)daysofawardtotheCA.
18_{TheProvidershallprovidethe [ElectronicAnnually_ Within15daysof
29

[CAwithatrainingplanthat{describesthetrainingtobe
jprovided,thescheduleoftraining,andwhetherthe
Provider,DHS,CoClead,ortherentitywillprovidethe
raining
theHCA award;
ipdatedannually

18.[TheProvidershallensurethe (C.3.8.6 lElectronic [Daily [Thedailylogshall
ailylogissubmittedviaemail|c,3,8.7 ¢initiateduponthe0thestfh.log@dc.gov firstfamilyintake
indshallbeupdated
idailyby11:00AM.
19.[PheProvidershallsubmit c.3.9.1 [Electronic Monthly [Bythe10"oftheinonthlysummaryreportstothe {followingmonthfor‘Aregardingtheprogress thepreviousmonth.
‘owardtaskcompletionandSOW requirements,
20.[TheProvidershallreportunusuallC.3.9.3 [Electronic |Asneeded Within24hoursincidentsthroughtheDHS tertheoccurrence
inusualincidentdatabase, fanincidentavailableonline
21 [fheProvidershallsubmita —_(C.3.9.4 [Electronic Monthly [Duemonthlybythe
jonthlyUIR reportusingDHS’s| **ofthemonth for
designatedprocessand hepreviousmonth,
emplate. liftheS®fallsona
eekend/holiday,[pleasesubmityour
equestpriortothe[si
22.[theProvidershallsubmitafinal,{C.3.9.8 [ElectronicAnnually[Onthe30thday
ynnualreporttotheCA laftertheendofthe
currentperiodoferformance,
23.fheProvidershallconduct 3.9.10 [Electronic jonthlySubmitbythe10"o![CustomerSatisfactionSurveyso hefollowing
thehouseholdsinthefacility month.every45daysandupon
Mischarge.
24.|TheProvidershallparticipatein {C.3.9.11 [Electronic/In [AnnuallyOnceAnnually
theDistrict’sannualPoint-In- [PersonActivity[Time(PIT)count.
25 {heProvidershallsubmitan [C.3.9.12 lElectronic Monthly [Duemonthlybythe
|EmergencyShelterMonthly
[DataQualityDataVerificationjFormintheAggregatedMonthly
IReportsandotherdesignatedlocationsasdeterminedbythe 10"ofthemonthfor|
thepreviousmonth

30

CA by the10"ofthe following
month,

26 |TheProvidershalldevelopand |C.3.10.2 Electronic nnually Within30calendar
festablishaclientgrievance KlaysoftheHCApprocess, award,updated
mnnually.
27 |TheProvidershallsubmita 3.10.4 lElectronic Monthly [Duemonthlybythe
monthlyelectronicreportofall 110"of themonthfor
lgrievancesandresolutionplans thepreviousmonthiatheAggregatedMonthly
[Reports.
28 {PheProvidershallcreatea [ElectronicAnnually— Withinthirty{centralizedcomplainthotlinefor calendardaysofjouseholdstofilegrievancesand ICA award;
hallensurethenumberisposted jupdatedannually.prominentlyincommonareas,
includinginthediningroom. [Andfollowuponmeetingareas,common allsreceivedwithinallways,andtheadministrative b4hoursAlice.
[TheProvidershallmonitor,maintainalog,andfollowupon
allsreceivedwithin24hours
29 {TheProvidershalldevelopa {C.3.11.1 [Electronic [AnnuallyWithin30yystemformaintainingrecords alendardaysofhatshallincludeinformation HCA
istedinsectionC.3.11.1 laward;updated
lannuall
30 [TheProvidershallestablishand(C.3.14.1 lElectronic nnually— Within30calendarmaintainafinancialmanagement laysoftheHCA
yystemforthemonthly award,updateddisbursementofpaymentstoany annually.
sub-Providers,
31 [TheProvidershallsubmit 33.143 [Electronic[Monthly ithintencalendar
monthlyinvoicesviathee- {daysaftertheclose
invoicingportaltotheCA. feachmonth.
32.{heProvidershallprovidetotheC.3.15.1 lelectronic Annually— {Withinthirtydaysof
“AanEmergencyPreparedness heHCA award;Plan. jupdatedannuall
33.[PheProvidershall,asrequired(C.3.16.1 [Electronic |AnnuallyWithin45daysofpytheMcKinney-VentoActand
\samendedbytheHEARTHlAct,providedocumentationthat
jemonstratestheProviderhasstablishededucation-related
policiesandpracticesforhouseholdsSTFH. theHCA award;jupdatedannually.

31

34 [heProvidershallconduct.[03.171I [Electronic jonthly[Bythe10"oftheregularroominspectionsto followingmonthfacilitateacleanandsafe example:October'ssnvironmentperthefacility ‘oominspectionsareprogramrules. kubmittedby
|Asampleoftwenty(20) November10")
completedformsshouldbeepresentativeofallstaffnemberswhocompleteroominspections
35.[TheProvidershallprovidethe |e.3.17.7[1 [Electronic[Annually[Within30daysof(CAwithwrittenprocedures theHCAaward;fand/oraprocessmapoutlining updatedannually.heintake
36.[TheProvidershallconduct 23.179| [Electronic jonthly[Thereshallbeadrillmonthlyfiredrillsanddocument ‘onductedduringa‘ompliance ifferentshiftforleachmonthina\quarter.
37.|TheProvidershallensure c.3.20.4|As MIs/ Daily |Withthefirstsevenversionservices leeded[Electronic aysafterintakeandLeverysevendaysthereafterfortheinitial30daysfollowinglacement,
38.[fosupportexitstohousing,the [C.3.20.6[As IHMIs/ ithin7 [Withinsevendaysof[ProvidershallensureCase NeededElectronicDays intakeandaslanagerssupporthouseholdsto ceded.collectallnecessarylocumentation.
39flheProvidershallconducta[3.20.7|L [ElectronicWithin14 |Withinfourteendaysreditcheckforallhouseholds. Kdays fintake.
40 {TheProvidershallmakeall 3.20.15[I JHMis/ jonthly[Onecontactamonthreasonableeffortstohaveatleast Electronic ithhouseholdsfornecontactamonthwith heinitial60daysjouscholdsfortheinitial60days followingexit.followingexitfromshelter
41 {heProvidershallensurethatan|C.3.21.5[As uMIs/ [Daily Withinsevendayso|F-SPDATassessmentis, Needed[Electronic lintake.Intheeventconductedforhouseholds. hehouseholdemainslongerthan120days,theF-ISPDATshallbejupdatedevery120laysuntiltheesidentdischarges
32

42.|TheProvidershallensureCase |C.3.23.11 IHMIS/Electronic[Weekly[TwiceaweekManagershaveaminimumof2
contactsperweekwitheachesident(headofhousehold)and
wredocumentedinHMIS _
43 [ransportationAssistance:The [C.3.24.3| [Electronic[AtIntake/[AtIntakefornewrovidershallensureCase Monthly families,reportinlanagersdiscussschool themonthlyreport
ransportationneedswiththe rasdeterminedbyhouseholdduringtheintake heCA.
rocess.
[TheProvidershalltrackand
reportalltransportationassistant
feesinthemonthlyreportoras
jeterminedbytheCA orDHS[ProgramManager.
44 |ApplicationFeeAssistance:The(C.3.24.4| [ElectroniclAsNeeded/AtIntakefornew[ProvidershallensurethatCase Monthly families,reportin
Janagersassistclientswith themonthlyreportpplicationfeeassistance. rasdeterminedby
[TheProvidershalltrackand theCA
portallapplicationassistant
jeesinthemonthlyreportoras{determinedbytheCA orDHS
[ProgramManager.
45.[fheProvidershallconductan |C.3.26.3| [Electronic lAnnually/Within30daysof
inventoryreportforall |Asneeded{theHCA award,
equipmentvaluedatfiftydollars updated$50.00)ormoreateach [Annuallyoras
facility, Ineeded.
46 |TheProvidershallbebriefedby¢.3.27.3 {1per [Electronic |Annually ithin30days
heDHS FacilitiesCoordinator lrollowingtheegardingtheBOPwithin30days turnoverofthe
followingtheturnoverof the| uilding,
pbuilding, pdated/revisedas
ineededata
minimumannually.
47 {TheProvidershalldevelopand |C.3.29.1[Iper [Electronic(Annually[Within30daysof
perateaservicecallprogram Kracility ubcontracthatincludespoliciesand xecution,updated
roceduresforrespondingtoall fannually30calendarervicecalls, laysafteroption
earexecution,and
lmodifiedasneeded
48.{TheProvidershallreport 3.29.3 |As lElectronic limmediately]Emergencyshallbe
uildingrepairsandmaintenance eeded withinreportedissueswithin24hoursof 24)hours__jimmediately.
33

identificationviatheDHS MaintenanceissuesMaintenanceandRepairToo! thin24hours
(Platform,
49 |TheProvidershalldevelopa per [ElectronicAnnually Within30calendar
comprehensiveJanitorialFacility| facility {laysofsubcontract[AssignmentRecord lexecution,updated
fannuallyormodified|
fasneeded
50.he ProvidershallsubmittotheC.3.30.1|lper [ElectronicMonthly [Monthlybytheend[CAjanitorialschedulesatthe (i) lracility feachmonthforfendofeachmonthforthe thefollowing
followingmonth. month
51.[TheProvidershallensureall {C.3.30.6[52 [Paper eekly eekly‘equirementsinSectionC.3.30
faredocumentedandposted.Forfexample,theProvidershallpostJeaninglogsatentrancesthat
[providethedateandtimeofservicesprovided.
52 |TheProvidershallparticipate[C.3.32.11 lelectronic fonthly[MonthlyandasithJanitorial/Facilitymeetings heeded
ithdesignatedDHS staff.
53 [TheProvidershalltrackand (¢.3.32.3| [Electronic Monthly,— |Monthly,Quarterly,[providetheCA within30days uarterly,[Semi-Annually,fawardamaintenance ISemi- lAnnually,oras.
cheduleforthecontractperiod Annually,neededfthefollowingactivities.The [Annually,or
[ProvidershallnotifytheCA of hsneededfanychangestothescheduleat
least30daysinadvanceofthehactivity.TheProvidershall
idjustthecleaningscheduleforitemslistedbelowif
jeterminednecessarybytheCA orDHSdesignee.
54 [TheProvidershallestablishand |C.3.32.4[1 {Electronic Annually Within30daysof
implementacompleteQuality theHCA award,and“ontrolPlan(QCP)toensurethe| annually.
requiredservicesareprovidedleffectivelyandsuccessfull
55 [TheProvidershallpOSSEssall|C.3.39.4|As [Electronic|Annually/‘Securitylicenseslicensesandcertificationsto —_|¢,3,39.4.1Needed AsNeededhallbesubmittedat
performservices. hetimeofclearance|
submissionandprior| - | 0expiration
56.|TheProvidershallsubmit c.3.39.5|iper [Electronic[Annually— Within30calendarSecurityPostOrders. facility Kaysofsubcontract
34

xecution,updatedannuallyormodified
fasneeded

57 [heProvidershallsubmitafood|C.3.40.7 [ElectronicAnnually [Within30calendar
servicesplan, laysofsubcontract
lexecution,updated
annually
58.[PheProvidershallsubmit 3.4111 [Electronic Monthly [Onthe25"ofeach
monthlyfoodmenus
month(ornextibusinessdayifdatefallsonaweekend/
joliday)forthefollowingmonth
35