Proposed Contract with The National Center for Children and Families, Inc. to Human Care Agreement No. CW119472

MURIEL BOWSER
MAYOR
September 11, 2025
Honorable Phil Mendelson
Chairman
Council of the District of Columbia
John A. Wilson Building
1350 Pennsylvania Avenue, NW, Suite 504
Washington, DC 20004
Dear Chairman Mendelson:
Pursuant to section 451 of the District of Columbia Home Rule Act (D.C. Official Code § 1-
204.51) and section 202 of the Procurement Practices Reform Act of 2010 (D.C. Official Code§
2-352.02), enclosed for consideration and approval by the Council of the District of Columbia is
proposed Modification No. M0004 to Human Care Agreement No. CWl 19472 with The National
Center for Children and Families, Inc., to exercise option year one in the not-to-exceed amount of
$2,741,891.96. The period of performance is from October 1, 2025, through September 30, 2026.
Under the proposed modification, The National Center for Children and Families, Inc., will
continue to provide comprehensive services necessary to operate a short-term family housing site
as a home-like environment for families experiencing homelessness within the District.
My administration is available to discuss any questions you may have regarding the proposed
modification. In order to facilitate a response to any questions you may have, please have your
staff contact Marc Scott, Chief Operating Officer, Office of Contracting and Procurement, at (202)
724-8759.
I look forward to the Council's favorable consideration of this modification.
1

GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement

Pursuant to section 202(c-3) of the Procurement Practices Reform Act of 2010, as amended, D.C.
Official Code § 2-352.02(c-3), the following contract summary is provided:

COUNCIL CONTRACT SUMMARY
(Option Year Contract)

(A) Human Care Agreement Number: CW119472
Modification M0004

Proposed Provider: The National Center for Children and Families, Inc.

HCA Amount: Not-to-Exceed (NTE) $2,741,891.96

Term of Human Care Agreement: October 1, 2025 through September 30, 2026
(Option Year One)

Type of Contract: Human Care Agreement

(B) Identifying the number of the underlying contract, including the identifiers assigned to the
underlying contract by the Council for the base period and any subsequent option periods:

Base Period Amount: $2,923,110.92 NTE
Council Approval: CA25-1095

Option Period One Amount: $2,741,891.96 NTE

Option Period Two Amount: $3,100,823.60 NTE

Option Period Three Amount: $3,193,698.32 NTE

Option Period Four Amount: $3,289,359.44 NTE

(C) A statement that the Citywide Clean Hands database indicates that the proposed contractor is
current with its District taxes. If the Citywide Clean Hands Database indicates that the
proposed contractor is not current with its District taxes, either: (1) a certification that the
contractor has worked out and is current with a payment schedule approved by the District;
or (2) a certification that the contractor will be current with its District taxes after the District
recovers any outstanding debt as provided under D.C. Official Code § 2-353.01(b):

The Citywide Clean Hands database indicates that The National Center for Children and Families,
Inc. is compliant with the Office of Tax and Revenue and the Department of Employment Services
taxes.

(D) A statement that the proposed contract is within the appropriated budget authority for the
agency for the fiscal year and is consistent with the financial plan and budget adopted in
accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:

Funding availability has been certified by the Associate Chief Financial Officer, the Department of
Human Services.

1101 4th Street, SW
Washington, DC 20024
Date of Notice: August 20, 2025 L0014761932Notice Number:
FEIN: **-***1586
Case ID: 18694183

Government of the District of Columbia
Office of the Chief Financial Officer
Office of Tax and Revenue
THE NATIONAL CENTER FOR CHILDREN & FAMILIES
1438 RHODE ISLAND AVE NE
WASHINGTON DC 20018-3709

Branch Chief, Collection and Enforcement Administration
Authorized By Melinda Jenkins
To validate this certificate, please visit MyTax.DC.gov. On the MyTax DC homepage, click the
“Validate a Certificate of Clean Hands” hyperlink under the Clean Hands section.
CERTIFICATE OF CLEAN HANDS
As reported in the Clean Hands system, the above referenced individual/entity has no outstanding
liability with the District of Columbia Office of Tax and Revenue or the Department of Employment
Services. As of the date above, the individual/entity has complied with DC Code § 47-2862, therefore
this Certificate of Clean Hands is issued.
TITLE 47. TAXATION, LICENSING, PERMITS, ASSESSMENTS, AND FEES
CHAPTER 28 GENERAL LICENSE
SUBCHAPTER II. CLEAN HANDS BEFORE RECEIVING A LICENSE OR PERMIT
D.C. CODE § 47-2862 (2006)
§ 47-2862 PROHIBITION AGAINST ISSUANCE OF LICENSE OR PERMIT
1101 4th Street SW, Suite W270, Washington, DC 20024/Phone: (202) 724-5045/MyTax.DC.gov

COPY
GOVERNMENT OF THE DISTRICT OF COLUMBIA
DEPARTMENT OF HUMAN SERVICES
xk
—
az
OfficeoftheAgencyFiscalOfficer
MEMORANDUM
TO: NancyHapemanChiefProcurementOfficerOfficeofContractingandProcurementick DigsgnDeTHRU: DeliciaV.Moore€liciaV. MooreDate:20250904132402AssociateChiefFM@@KPOfficer‘oror‘HumanSupportServicesCluster
FROM: HaydenBema 2LitherfordLgale, meNagelan BunadAgencyFiscalOfficer
DepartmentofHumanServices
DATE September3,2025
SUBJECT: CertificationofFundingAvailabilityforNCCF—Kennedy~Site1~ Ward4-Contract#
cw119472
‘TheOfficeoftheChiefFinancialOfficerherebycertifiesthatthesumof$2,741,891.96isincludedintheDistrict'sLocalBudgetandFinancialPlanforFiscalYear2026tofundthecostsassociatedwiththeDepartmentofHuman
ServicesContractwithNCCF — Kennedy— Site1- Ward4 -forShortTermFamilyHousingServices.This
certificationsupportstheNCCF contractduringtheperiodfrom10/01/25—09/30/26.Thefundallocationisas
follows:

Vendor:NCCF —Kennedy~Site1-Ward4 Contract#:CW119472
FiscalYear2026Funding:10/01/2025-9/30/2026

DIFS DIFSagency]PIFS| Cost| pPFS | Account|Project|Award| Task| Subtask| Amountund ProgramCenter
JAO 1010001| 70348 700179 _| 7141002 N/A N/A N/A N/A $2,741,891.96
FY 2026 Contract Total: ‘$2,741,891.96
UponapprovaloftheDistrict’sLocalBudgetandFinancialPlan,fundswillbesufficienttopayforfeesandcostsassociatedwiththecontract.Thereisnofiscalimpactassociatedwiththecontract.
Shouldyouhaveanyquestions,pleasecontactmeat(202)671-4240.

7ContractNumber PageofPages

AMENDMENT OF SOLICITATION / MODIFICATION OF CONTRACT CW119472 1 [s
7,AmendmenihodcationNumbor| 8.EfeciveDate 7.RoquisiionPurchaseReavest| 5.SolcatonCapon
Mo004 October1,2025 ShortTermFamilyHousing(STFH)
Tesvedby Todo Tented by(ToaranneByOfficeofContractingandProcurementDistrictofColumbiaGoverment DepartmentofHumanServices
4414thStreetNW,Suite330South FamilyServicesAdministration64NewYorkAve,NE6"FL.Washington,DC20001 *ston, Washington,DC 20002
NameandAddressofContractor(No.streetcy,couny,slate,andZpcode) 9A,AmendmentofSolicitationNo,
‘TheNationalCenterforChildrenandFamilies,Inc6301GreentreeRoad 98.Datod(Seehem11)
Bethesda,MD 20817POC:RalphBelk@aol.com x‘Telephone:301-365-4480,Ext.115
10A.ModificationofContract/OrderNo.cw1i9472
10B,Dated(SeeItem13)Code Facitty x 10/1/2024
Ti.THISITEMONLYAPPLIESTOAMENDMENTSOFSOLICITATIONS
[Ihe abovenumberedsolicitationisamendedassetforthinitem14,Thehouranddatespecifiedforreceiptof tersCisfersmustacknowledgereceiptoftsamendmen!portothehouranddatespeciethesociationorasamended,byonete flowingmethods.(a)By completingItems8and15, and returning. oplesofthe yndment:(b)Byacknowledgingreceiptofthisamendmentoneachcopyoftheoffersree) BYseparateletoroxwhichGdeareferencefotheslcatonansmencmentnumber.FALUREOFYOURACKNOWLEDGMENTTOBERECEIVEDATTHePLACEDESIGNATEDFORTheRECEIPTOFOFFERSPRIORTOTHEHOURANDDATESPECIFIEDMAYRESULTINREJECTIONOFYOUROFFER.Ibyvo olhisamendmentyoudestetochangeanofrseatsubi,schmaybemadebyltrofaprovideeacheterot{ciaramaisreierntstothesoistatonandtheamendment,andIsrecevedprttheopeninghouanddatespecie,
tended.C]isnotextended

"12,RecountingandAppropriationData(ifRequired)
13,THISITEMAPPLIESONLYTOMODIFICATIONSOFCONTRACTORSTORDERSITMODIFIESTHECONTRACTIORDERNO.ASDESCRIBEDINITEM14
"A.Thischangeorderisissuedpursuantto(SpecifyAuthority):“Thechangessetforthintem14aremadeinthecontractlorderno.inItem10A.
Theabove-rumbaredconiracVordorfsmodified(arellltheadminiatralivechanges(euchaschangesinpayingofice,appropriationdatafc.)setforthintem14,pursuanttotheauthorityof27OCMR,Chapter38,Section3601.2
‘T-Thissupplementalagreementisenferedintopursuanttotheauthorityof27DCMR3601.2
K_| ©.Other(Specifytheypeofmodificationandauthoriy)27DGMR,Chapter20,Section2008"ExerciseofOption”
E.IMPORTANT:—Contactor[]isnotDi]srequiredtosignhisdocumentandtun—1_copytotheissuingoffen
“4,DescriptionofAmmendmentModiication(OrganizedbyUGFSectionheadings,includingsoltalon/conivactsubjectmatterwhorefeasible
Human Care Agreement (HCA) Number CW119472 identifiedinBlock 10A above,isherebymodifiedas
follows:
A. In accordance with sectionD.3.1,Option toExtend theTerm of the Agreement, theGovernment of the
DistrictofColumbiaherebyexercisesOptionPeriodOnetoextendthetermofthisagreementfromOctober 1,2025 through September 30,2026 in thenot-to-exceedamount of $2,741891.96.
B.Servicestobeperformedaresubjecttotheissuanceoftaskorders,
C. U.S. Department of Labor Wage DeterminationNo. 2015-4281, Revision No. 34, datedJuly 8,2025 is
incorporatedbyreference.
D. DeleteSectionB PriceScheduleB.3.2OptionPeriodOneandreplaceSectionB PriceScheduleB.3.2
OptionPeriodOnePerAttachmentA
E. DeleteSectionB PriceScheduleB.3.6EstimatedGrandTotalandreplaceSectionB PriceSchedule
B.3.6EstimatedGrandTotalPerAttachmentA
= ModifySectionC.1.10Deliverablestoinsertitems38-43PerAttachmentB

G. ModifySectionC.2DefinitionsandAcronymstoinsertC.2.98throughC.2.100,PerattachmentB
H. DeleteandreplaceSectionDefinitionsandAcronymsC.2.57LengthofStayPerAttachmentB
I. DeleteandreplaceSectionC.3.5.16,C.3.12.1,C.3.12.14,C.3.17.5,C.317.10,C.3.17.11,C.3.19.1,
C.19.3,C.3.20.5,C.3.20.6,C.3.20.12,C.3.21.5,C.3.22,C.3.23.1,C.24.1,C.3.25.2,C.3.27.1,C.3.27.3,
€.3.27.5,C.3.27.10,C.3.29.2,C.3.29.3,C.3.31.9,C.3.32.3,C.3.35.1,C.3.36.2,C.3.36.8,C.3.37.1,
€3.40.2,C.3.40.3,C.3.47.1,andC.3.47.4PerAttachmentB
J. AddSectionsC.3.40.3.1,C.3.40.8.1,C.40.8.1,C.3.40.9,C.3.40.10PerAttachmentB
K, DeleteandreplacesectionD HumanCareServiceDeliveryandPerformanceD.4DeliverablesSchedule
PerAttachmentB
L.ModifySectionH.AttachmentstoinsertH.1.9SexualHarassmentintheWorkplaceNoticeofProhibitionofSexualHarassmentintheWorkplace
ALLOTHER TERMS AND CONDITIONSREMAINUNCHANGED

TEANaiveandTileofSona(Typeorpit TGA,NameofContractingOficorr-RaiphBok,ExecutiveDirector BrendaAlen
TaB Ae otContactor TSC.DateSigned| 168.DistofColma 78.DateSaned
$e Mm |8-2S-25 (raretainingot)

AttachmentA
1. DeleteSectionB.3.2OptionPeriodOnePriceScheduleandReplacewithB.3.2OptionPeriodOne
PriceSchedule
B.3.2Short-TermFamilyHousingSiteOne(1)— October1,2025,throughSeptember30,2026

Sitename:TheKennedy— MaximumCapacity147Location:5505FifthStreetNW,Washington,DC 20011(Ward4)
Contract
Line me ServiceDescription Estimated| MonthlyRate ener Total
(CLIN) ‘Quantity nani Amount
STFHFirmedFixedcostforsiteoperationservices**1001a__| PerSectionsC.3.1through

1throughC.3.49 i ae 12 | $1,938,030.00
ProgramDirector_ 1 $8583.34 12 ‘$103,000.08
2

1002 | PerSectionC.3.5.16(a) =
Case Manager Supervisor 12 $ 86,105.041003 Per Section C.3.5.16(b) i $7,175.42
CaseManagers 12 | $201,000.241004 Per SectionC.3.5.16(c) 3 $5,583.34
1005 | OPetationsManagers 1 $5,038.34 12 $60,460.08PerSectionC.3.5.16(d)
Employmentand 12 | $01006 | EducationalSpecialist 0 soPerSection C.3.5.16(c)
1007| HousingNavigator 1 $0 12 | $0PerSectionC.3.5.16(f)
1008 | ResidentialAides(F/T) 7 $23,902.69 12 $286,832.28
PerSectionC.3.5.16(g)
ResidentialAides(P/T)1OO8A| PerSectionC.3.5.16(g) 3 $5,122.02 Ve | Raee
OptionPeriodOneTotalAmountforSite1 ee see oe
1099| FumitureReplacement Maximum$5,000 $5,000.00PerSectionC.3.28
OptionPeriodOneTotalAmountforSite1withCostReimbursementComponent_| NTE$2,741,891.96

2. DeleteSectionB PriceScheduleB.3.6EstimatedGrandTotalandreplaceSectionB PriceSchedule
B.3.6EstimatedGrandTotal

PeriodofPerformance TotalPrice

BaseYear(B.3.1) NTE $2,923,110.92

OptionYearOne(B.3.2) NTE$2,741,891.96
OptionYearTwo(B.3.3) NTE $3,100,823.60
OptionYearThree(B.3.4)| NTE $3,193,698.32
OptionYearFour(B.3.5) NTES$3,289,359.44
GrandTotal NTE $15,248,884.24

AttachmentB
1, Modify SectionC.1.10Deliverablestoinsertitems38-43

litem# [DocumentType [ritte [Date
38 JOSSE,CACFPProgramManagement|CACFPProgram| MostRecent
Forms Management Forms |
[OSSE
9 SummerFoodServiceProgram(SFSP)[DCYouthMealsProgram||MostRecent
+locallyknownastheDC YouthMeals|OSSE
Program
JOCYouth Meals Programas
[SupplementalInformation|
OSSE
lao |USDepartmentofAgriculture |Non-DiscriminationMostRecent
[FederalCivilRightsLaw Statement|Home
lat |USDepartmentofAgriculture [ENSNondiscrimination[MostRecent
FederalCivilRightsLaw [Statements(NDS)|Food
JandNutritionService
la2 |USDepartmentofAgriculture |U.SDepartmentof |MostRecent
[FederalCivilRightsLaw AgricultureUSDAProgram|
[DiscriminationComplaint
[Form
a3 JOSSE,foodservicesprocurement_|LargePurchase MostRecent
proceduresandtemplates [ProcurementProcedures
jandTemplates| OSSE
2. Modify SectionC.2 Definitionsand Acronyms toinsertC.2.98throughC.2.100
C.2.98CareerPathway:A careerpathwayisaseriesofstructuredandconnectededucationalprogramsandsupportservicesthatenableresidentstoadvanceovertimetobetterjobsandhigherlevelsofeducation
andtraining.Eachsteponacareerpathwayisdesignedtoexplicitlyprepareresidentstoprogresstothenextlevelofemploymentand/oreducation.careerpathwaystargetsjobsinindustriesofimportancetolocalandregionaleconomies.
C.2.99EmployerOutreach:Thisactivityincludesmaintainingandcultivatingrelationshipswithfor-profitandnot-for-profitemployersintheWashingtonMetropolitanArea,soemployersareopenandwillingto
eitherhirequalifiedSTFHresidentsintoemploymentorprovideworkslots.Theprovidershallmonitorlabormarket trendsand job market informationtoprioritizeindustriesand sectorsthatSTFH residents
shouldbesteeredtowards,basedontheirgrowthpotentialandappropriateness.
C.2.100EducationalServices:Thisactivityincludestheactofidentifyingandpreparingforsuccessful
4
enrollmentintoaneducationoroccupationalskillstrainingprogram,Itincludesaddressingbarriersthat
maypreventresidentsfromfullyengagingintheprogram.
3.DeleteandreplaceSectionDefinitionsandAcronymsC.2.57LengthofStay
C.2.57LengthofStay:DefinedbyUnitedStatesDepartmentofHousingandUrbanDevelopment,theaveragecumulativenumberofdaysahouseholdreceivesassistanceinagivenprogramintervention,Thisismeasuredfromentrytoexit(orlastdayofreportperiod)withinthegivenprogram.Providersselected
throughthissolicitationareexpectedtomakealleffortspossibletominimizethelengthofstayforfamiliesinSTFH,withthegoaloftransitioninghouscholdstohousingwithin120daysorlessonaverage.
4, DeleteandreplaceSectionC.3.5.16,C.3.12.1,C.3.12.14,C.3.17.5,C.317.10,C.3.17.11,C.3.19.1,
C.19.3,C.3.20.5,C.3.20.6,C.3.20.12,C.3.21.5,C.3.22,C.3.23.1,C.24.1,C.3.25.2,C.3.27.1,C.3.27.3,
3.27.5,C.3.27.10,C.3.29.2,€.3.29.3,C.3.31.9,€.3.32.3,C.3.35.1,C.3.36.2,C.3.36.8,C.3.37.1,
C.3.40.2,C.3.40.3,C.3.47.1,andC.3.47.4

MODIFY C.3.5.16
FROM:3.5.16Theprovidershallensuresufficientprofessionalstaffisavailabletoprovidetraining,technicalassistance,contractadministration,financialmanagement,qualityassurance,oversight,andmonitoringforall
providedservices.Ataminimum,theprovider'sprofessionalstaffshallinclude:

(a)ProgramDirector(orequivalent)(PD):Theprogram/projectdirectormusthaveamaster’sdegreeinaHumanServicesorrelatedfield.Inlieuofamaster’sdegree,theprogram/projectdirectormust
haveabachelor’sdegreeandfiveyears’experienceinthehumanservicesfieldorarelatedfield.Theprogram/projectdirectormusthaveprofessionalknowledgeofthetheories,principles,techniques,and
practicesofsocialservicedeliverysystems.He/shemusthaveaminimumoffouryearsofprofessionalsupervisoryand/ormanagerialexperienceinhumanservicesdelivery.
(b)CaseManagerSupervisor(CMS):A casemanagersupervisormusthaveaminimumofabachelor’s,degreeinsocialworkorarelateddiscipline.Thecasemanagersupervisormusthaveprofessional
knowledgeofthetheories,principles,techniques,andpracticesofsocialservicedeliverysystems.Theymustalsohaveaminimumoffiveyearsofprofessionalexperienceprovidingcounselingand/or
casemanagementservicestoindividuals/familiesexperiencinghomelessnessorotherrelatedpopulations,aswellasknowledgeofchilddevelopmentandeffectiveprogrammingforchildren,In
lieuoftheeducationrequirement,theprovidershallensurethecasemanagersupervisorhasprofessionalknowledgeofthetheories,principles,techniques,andpracticesofsocialservicedelivery
systemswithaminimumofsevenyearsofprofessionalexperienceprovidingcounselingandcasemanagementservicestoindividuals/familiesexperiencinghomelessnessorotherrelatedpopulations,
aswellasknowledgeofchilddevelopmentandeffectiveprogrammingforchildren.
(c)CaseManager(CM):A casemanagershallhaveaminimumofan associate’sdegreeortwoyearsofcollege.Inlieuoftheeducationrequirement,theprovidershallensurethecasemanagerhasa
minimumoftwoyearsofexperiencewithhomelessservicesprogramsortheprovisionofsocialservices.Theprovidershallensurea minimumofonecasemanagerisbilingual(duetothe
demographicofthepopulationbeingserved,a casemanagerfluentinEnglishandSpanishispreferred).Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcan
documenthavingexperiencedhomelessne

()OperationsManager(OM):Theoperationsmanagershallhaveabachelor’sdegreeinFacilities
ManagementorFacilitiesEngineering.Inlieuofan educationrequirement,theprovidershallensuretheoperationsmanagerhasaminimumoftwoyearsofexperiencewithfacilitiesmanagementorrelatedqualificationsandexperiencewithprojectmanagement,businessmanagement,orconstruction
management.He/shemustdemonstrateworkingknowledgeoftheprinciplesandpracticesofprojectmanagement.

(c)EmploymentandEducationalSpecialist(EES):Anemploymentandeducationspecialistshallhave
aminimumofan associate’sdegreeortwoyearsofcollege.Inlicuoftheeducationrequirement,theprovidershallensuretheemploymentandeducationalspecialisthasaminimumoftwoyearsof
experiencewithhomelessservicesprogramsorprovisionofsocialservices.Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperiencedhomelessne

(f)HousingNavigator(HIN):A housingnavigatorshallhaveaminimumofan associate’sdegreeortwoyearsofcollege.Inlieuoftheeducationrequirement,theprovidershallensurethehousingnavigatorhasaminimumoftwoyearsofexperiencewithhomelessservicesprogramsortheprovisionofsocial
services.Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperiencedhomelessness.
(g)ResidentialAide(RA):ResidentialAidesshallhaveaminimumofahighschooldiplomaor
equivalent.ResidentialAidesareresponsibleforthesafetyandsecurityofthestaff,clients,andthebuildingateachSTFHsite,ResidentialAidesshallleademergencyprotocols,reportallincidentstobothprogramandoperationalleadership,andbethepointofcontactwhenthePD andOM arenot
presentatthesite.Theprovidershallensurethedutiesassignedtoeachresidentialaidematchtheirqualifications,skills,andcompetencetoperformtheassignedtasks.Notethattheeducational
experiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperiencedhomelessness.

€.3.5.16Theprovidershallensuresufficientprofessionalstaffareavailabletoprovidetraining,technicalassistance,contractadministration,financialmanagement,qualityassurance,oversight,andmonitoringforallprovidedservices.Ataminimum,theprovider'sprofessionalstaffshallinclude.Pleasenotethattherearetwooptionalpositionsthattheprovidercouldincludetoenhancethestaffingplan.
(a)ProgramDirector(orequivalent)(PD):Theprogram/projectdirectormusthaveamaster’sdegreeinaHumanServicesorrelatedfield.Inlieuofamaster’sdegree,theprogram/projectdirectormust
haveabachelor’sdegreeandfiveyears’experienceintheHumanServicesfieldorarelatedfield,Theprogram/projectdirectormusthaveprofessionalknowledgeofthetheories,principles,techniques,and
practicesofsocialservicedeliverysystems.He/shemusthaveaminimumoffouryearsofprofessionalsupervisoryand/ormanagerialexperienceinhumanservicesdelivery.
(b)CaseManagerSupervisor(CMS):A casemanagersupervisormusthaveaminimumofabachelor’s
degreeinsocialworkorarelateddiscipline.Thecasemanagersupervisormusthaveprofessionalknowledgeofthetheories,principles,techniques,andpracticesofsocialservicedeliverysystems
Theymustalsohaveaminimumoffiveyearsofprofessionalexperienceprovidingcounselingand/orcasemanagementservicestoindividuals/familiesexperiencinghomelessnessorotherrelated
populations,aswellasknowledgeofchilddevelopmentandeffectiveprogrammingforchildren,In
6
lieuoftheeducationrequirement,theprovidershallensurethecasemanagersupervisorhasprofessionalknowledgeofthetheories,principles,techniques,andpracticesofsocialservicedelivery
systemswithaminimumofsevenyearsofprofessionalexperienceprovidingcounselingandcasemanagementservicestoindividuals/familiesexperiencinghomelessnessorotherrelatedpopulations,aswellasknowledgeofchilddevelopmentandeffectiveprogrammingforchildren,
(c)CaseManager(CM):A casemanagershallhaveaminimumofan associate’sdegreeortwoyears
ofcollege.Inlicuoftheeducationrequirement,theprovidershallensurethecasemanagerhasaminimumoftwoyearsofexperiencewithhomelessservicesprogramsortheprovisionofsocial
services.Theprovidershallensurea minimumofonecasemanagerisbilingual(duetothedemographicofthepopulationbeingserved,a casemanagerfluentinEnglishandSpanishis
preferred).Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperiencedhomelessness.Botheducationandworkexperiencecanbesubstitutedifanindividualhasreceiveda PeerCaseManagementCertificationthroughDHS’sPeerCaseManagementInstitute.
(d)OperationsManager(OM):Theoperationsmanagershallhaveabachelor’sdegreeinFacilitiesManagementandFacilitiesEngineering.Inlieuofaneducationrequirement,theprovidershallensure
theoperationsmanagerhasaminimumoftwoyearsofexperiencewithfacilitiesmanagementorrelatedqualificationsandexperiencewithprojectmanagement,businessmanagement,orconstruction
management.He/shemustdemonstrateworkingknowledgeoftheprinciplesandpracticesofprojectmanagement.
(c)ResidentialAide(RA):ResidentialAidesshallhavea minimumofahighschooldiplomaorequivalent.ResidentialAidesareresponsibleforthesafetyandsecurityofthestaff,residents,andthe
buildingateachSTFHsite,ResidentialAidesshallleademergencyprotocols,reportallincidentstobothprogramandoperationalleadership,andbethepointofcontactwhenthePDandOM arenotpresentatthesite.Theprovidershallensurethedutiesassignedtoeachresidentialaidematchtheir
qualifications,skills,andcompetencetoperformtheassignedtasks,Notethattheeducationalexperiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperiencedhomelessness.
(0)EmploymentandEducationalSpecialist(OPTIONAL):Anemploymentandeducationspecialistshallhaveaminimumofanassociate'sdegreeortwoyearsofcollege.Inlieuoftheeducation
requirement,theprovidershallensuretheemploymentandeducationalspecialisthasaminimumof‘twoyearsofexperiencewithhomelessservicesprogramsorprovisionofsocialservices.Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcandocumenthaving
experiencedhomelessness.

(g)HousingNavigator(OPTIONAL):A housingnavigatorshallhaveaminimumofanassociate’s
degreeortwoyearsofcollege.Inlieuoftheeducationrequirement,theprovidershallensurethehousingnavigatorhasaminimumoftwoyearsofexperiencewithhomelessservicesprogramsorthe
provisionofsocialservices.Notethatthetwoyearsofexperiencemaybewaivedifthecandidateforemploymentcandocumenthavingexperiencedhomelessness.
MODIFY ©,
FROM:
C.3.12.1Theprovidershallberesponsiblefor,ataminimum,ensuringthefollowingonsiteservicesareoffered
atSTFHsites:managementofday-to-daySTFHsiteoperatior

21
asemanagementandothersupportiveservices,

7
24-hourresidentialsupervisionandmonitoring,security,janitorial,andfurnitureservices.Theprovidershallalsoberesponsibleforprovidingm pecifiedinSectionC.3.40atallsitesdesignatedasSTFH,exceptforSites4and8orapartment-styleS

C.3.12.1Theprovidershallberesponsiblefor,ataminimum,ensuringthefollowingonsiteservicesareofferedatSTFHsites:managementofday-to-daySTFHsiteoperations,casemanagementandothersupportiveservices,24-hourresidentialsupervisionandmonitoring,security,janitorial,andfurnitureservices,Theprovidershallnot
authorizeteleworkforSTFHemployeesbeyondonedayaweek.TheprovidershallalsoberesponsibleforprovidingmealsasspecifiedinSectionC.3.40atallsitesdesignatedasSTFH,exceptforSites4and8(or
apartment-styleSTFHsites).
MODIFY C.3.12.14
FROM:3.12.14Theprovidershallensurethatsiteleadership(programmanagerandoperationsmanager)conducta
minimumof4unannouncedvisitsamonthduringthefollowingtimes:(Monday~Fridaybetweenthehoursof8PM ~6AM,andSaturdayorSundayanytime),
TO:€.3.12.14Theprovidershallensurethatsiteleadership(programmanagerandoperationsmanager)conducta
minimumofonceweeklyunannouncedvisitsamonthduringthefollowingtimes:(Monday~Fridaybetweenthehoursof8PM ~ 6AM,andSaturdayorSundayanytime).Theprovidershallsubmittheunannouncedvisitschedulesmonthly
allpartnerwithDGSandtheConsolidatedMaintenanceContractor(CMC)tomaintain
STFHsitecompliancewithfiresafetyrequirements,andshallmaintainrequireddocumentation,includingtheCertificateofOccupancy.
Te

17.5.TheprovidershallpartnerwithDHStomaintainSTFHsitecompliancewithfiresafetyrequirements,andshallrequestrequireddocumentation,includingtheCertificateofOccupancy.
MODIFY C€.3.17.10FROM:
€.3.17.10Theprovidershallcomplywithfiresafetyrequirementsasspecifiedbelow:(A)FireDrillsLogs:Theprovidershallensurefiredrillsareconductedmonthly.Thereshallbeadrillconducted
duringa differentshifteachmonthinaquarter(ie.,January-dayshift,February-eveningshift,March-overnightshift),
Firedrillswillbereviewedmonthlyandquarterlytoensurethesafetyofresidentsandstaff.Firedrilllogsshould
includethefollowinginformationontheform:(i) Timeanddateoffiredrill
(ii)Numberofparticipants(staff,residents,andguests).(iii)Weatherconditions.
(iv) Signaturelineanda linewiththenameprintedofthepersoncompletingtheformandtheorganizationtheyrepresent.Inaddition,theCMC facilitatingthefiredrillshouldbelistedinthe
firedrilllog.Howmuchtimedidittakeforeveryonetoleavethebuilding?
8
TO:
c.

17.10Theprovidershallcomplywithfiresafetyrequirementsasspecifiedbelow:
(a)Theprovidershallensurefiredrillsareconductedmonthly.(b)Theprovidershallconductadrillduringadifferentshifteachmonthinaquarter(i.c.,January-dayshift,
February-eveningshift,March-overnightshift).(c)Firedrillswillbereviewedmonthlyandquarterlytoensurethesafetyofresidentsandstaff.
(d)Firedrilllogsshouldincludethefollowinginformationontheform:(i) Timeanddateoffiredrill
(ii)Numberofparticipants(staff,residents,andguests).(iii)Weatherconditions.
(iv)A signaturelineandaprintednamelineoftheproviderstaffcompletingtheform,alongwiththeProvider/SiteName.ThefacilitatingDHSContractorshouldalsobelistedonthefiredrilllog.
(v) Howmuchtimedidittakeforeveryonetoleavethebuilding?

MODIFY 3.17.11
FROM:
€.3.17.11TheprovidershallrequestDHSpersonneltoobtainfromDGSandCMC thefiresafetyrequirements
asspecifiedbelowwhenbeingrequestedforauditingpurposes:
(A)FireExtinguishers:Functioningfireextinguishersinthefollowingareas:kitchens,laundryrooms,hallways,orcommonopenspaces.Allfireextinguishersaretobeservicedyearlybya licensed
professionalfireextinguishercompany.Whenserviced,eachfireextinguisherwillbetaggedanddated.A copyoftheservicecontractshallbeavailablefortheCA uponrequest.
(B)SmokeDetectors:Theprovidershallensuresmokedetectorbatteriesarechangedinthefollowingareas:allsleepingareas,communalareas,laundryrooms,andkitchens.Thisincludesbothadultandfamilyshelters.Allbattery-operatedsmokedetectorswillbetestedduringthefiresafetychecksconducted
bytheDGS/ConsolidatedMaintenanceContractor(CMC)andtheProvider(duringunitinspections).Hard-wiredsmokedetectorsaretobeservicedannuallybyalicensedprofessionalcompany.A copyof
theservicecontractshouldbegiventotheCA uponrequest.(C)EvacuationPlans:DHS shallprovidetheproviderwithanevacuationplanforeachfacility,The
Providershallensurethattheplanispostedinallappropriatelocations(i.e.,nearexitsigns,elevators,hallways,stairwells).(D)ExitSigns:Theprovidershallhaveexitsignsatallexits.Electricalexitsignsshallhaveworkinglight
bulbsandbeoperatingcorrectly.Paperexitsignsaretobepostedappropriatelyandsecuredoverornearexitdoors.
€.3.17.11TheprovidershallrequestDHSpersonneltoobtainfromDGSthefiresafetyrequirementsasspecified
belowwhenrequestedforauditingpurposes:(a)FireExtinguishers:Functioningfireextinguishersinthefollowingareas;kitchens,laundryrooms,
hallways,orcommonopenspaces.Allfireextinguishersaretobeservicedyearlybya licensedprofessionalfireextinguishercompany.Whenserviced,eachfireextinguisherwillbetaggedanddated,A copyoftheservicecontractshallbeavailablefortheCA uponrequest.
(b)SmokeDetectors:TheProvidershallensuresmokedetectorbatteriesarechangedinthefollowingareas:
allsleepingareas,communalareas,laundryrooms,andkitchens.Thisincludesbothadultandfamilyshelters.Allbattery-operatedsmokedetectorswillbetestedduringthefiresafetychecksconductedby
9
theDHS FacilityContractorandtheProvider(duringunitinspections).Hard-wiredsmokedetectorsaretobeservicedannuallybya licensedprofessionalcompany.A copyoftheservicecontractshouldbe
giventotheCA uponrequest.(c)EvacuationPlans:DHSshallprovidetheProviderwithanevacuationplanforeachfacility.Theprovider
shallensurethattheplanispostedinallappropriatelocations(i.e.,nearexitsigns,elevators,hallways,stairwells).
(d)ExitSigns:Theprovidershallhaveexitsignsatallexits,Electricalexitsignsshallhaveworkinglightbulbsandbeoperatingcorrectly.Paperexitsignsaretobepostedappropriatelyandsecuredoverornearexitdoors,

MODIFY C3.19.1FROM:
€.3.19.1Theprovidershallemployastrengths-basedcasemanagementapproachthatvaluestheimportanceoffullyengagingthewholehousehold.(a)Theprovider'sservicephilosophyshallempowerclientstosetandachievegoals,emphasizeurgencyintransitioningtopermanenthousing,andprioritizepreventionanddiversionwheneverpossible.Casemanagementshouldbeundertakenasapartnershipbetweenthecasemanager,thehousehold,andother
providersasappropriate.

TO:
C.3.19.1Theprovidershallemploya strengths-basedcasemanagementapproachthatvaluestheimportanceoffullyengagingthewholehousehold.
(a)Theprovider'sservicephilosophyshallempowerresidentstosetandachievegoals,emphasizeurgencyintransitioningtopermanenthousing,andprioritizepreventionanddiversionwheneverpossible.
CasemanagementshouldbeundertakenasapartnershipbetweentheCaseManager,thehousehold,andotherprovidersasappropriate
(b)Theprovidershallensurethattheprogramdirectorandcasemanagersupervisor(orequivalent)coordinateandoverseeallaspectsofprogramsandservicesasrequiredinthisHCA.
MODIFY C.3.19.FROM:€.3.19.3Theprovidershallprovidecasemanagementservicesthatsupportfamiliesexperiencinghomelessness,withthegoalthatfamilieswillaccesshousingwithin90daysorless.

TO:
C.3.19.3Theprovidershallprovidecasemanagementservicesthatsupportfamiliesexperiencinghomelessness,withthegoalthatfamilieswillaccesshousingwithin120daysorless.
MODIFY €.3.20.5FROM:€.3.20.5Wherehouseholdsarenotappropriateforshelterdiversionservices,theprovidershallensurecasemanagerssupportfamiliestotransitiontohousingassoonaspossible,toexitfamiliestohousingwithin90days.

TO:
€.3.20.5Wherehouseholdsarenotappropriateforshelterdiversionservices,theprovidershallensurecase
managerssupportfamiliestotransitionintohousingassoonaspossible,toexitfamiliestohousingwithin120daysor|

10
MODIFYFROM:
€.3.20.6Tosupportexitstohousing,theprovidershallensurecasemanagerssupporthouseholdstocollectallnecessarydocumentationwithinsevendaysofintake,andasneeded.Documentationtobecollectedshallinclude,
butisnotlimitedto,identificationcards,birthcertificates,socialsecuritycards,creditreports,andincomestatements.TheprovidershalluploadthedocumentationintotheclientprofileinHMIS.Theprovidershallupload
theFamilyRe-HousingandStabilizationProgram(FRSP)applicationintotheSTEPTool.TheprovidershallupdatetheFRSPapplicationevery6monthsthereafter.TheFRSPapplicationshallbeuploadedwithinstep3,inthecaseviewoftheSTEPTool.Theprovidershallcollectupdateddocumentationwithinthreedayspriortothehouscholdleasingup.TheprovidershallcompletetheIncomesectionoftheentrytabwithinHMISatintake.TheprovidershallupdatetheincomesectionwithinHMISuponthehousehold’sexitfromtheprogram

TO:
€.3.20.6Tosupportexitstohousing,theprovidershallensurecasemanagerssupporthouscholdstocollectallnecessarydocumentationwithinsevendaysofintake,andasneeded.Documentationtobecollectedshallinclude,
butisnotlimitedto,identificationcards,birthcertificates,socialsecuritycards,creditreports,andincomestatements.TheprovidershalluploadthedocumentationintotheclientprofileinHMIS.Theprovidershall
completetheincomesectionoftheentrytabwithinHMISatintake.TheprovidershallupdatetheincomesectionwithinHMISuponthehousehold’sexitfromtheprogram.

MODIFY C.3.20.12FROM:
€.3.20.12Theprovidershallcoordinatebothformalandinformalresourcestosupporthouseholdsintheirtransitiontopermanenthousingandmaximizetheirqualityoflife,Casemanagers,licensementalhealth
professionals,educationandemploymentspecialists,andhousingnavigatorsshallconsiderlinkagestoresourcesthatmayincludebutarenotlimitedtoclothing,food,andfurniture,domesticviolencesupport,education,and
schoolattendance(forchildreninthehousehold),clientempowerment,informationrelatedtotheconductofagoodtenant,budgeting,creditcounseling,financialplanning,increasingincome,livingenvironment(includingutilitycut-offs),homerepairs,maintenance,andhygiene,emergencyandexitassistance,legalornon-citizenassistance,respite/recreation,transportation,andvisitationcoordination.
TO:
€.3.20.12Theprovidershallcoordinatebothformaland informalresourcestosupporthouseholdsintheir
transitiontopermanenthousingandmaximizetheirqualityoflife.Theprovidershallensurelinkagestoresourcesthatmayincludebutarenotlimitedtoclothing,food,andfurniture,domesticviolencesupport,education,and
schoolattendance(forchildreninthehousehold),residentempowerment,informationrelatedtotheconductofagoodtenant,budgeting,creditcounseling,financialplanning,increasingincome,(employmentservices,onsitemonthlyjobfairs,etc.),livingenvironmentincludingutilitycut-offs,homerepairs,maintenance,andhygiene,
emergencyandexitassistance,legalornon-citizenassistance,respite/recreation,transportation,andvisitation
coordination,

MODIFY €.3.21.5FROM:
€.3.21.5TheProvidershallensureF-SPDATTassessmentforhouseholdsnotdivertedwithinsevendaysofintake.
IntheeventthehouseholdremainsattheSTFHsiteforlongerthan90days,theF-SPDATshallbeupdatedevery
90daysuntiltheclientisdischargedfromtheSTFHsiteorisapprovedforavoucher.TheF-SPDATistoassesstheappropriatehousinginterventionandaidinthedevelopmentofa task-orientedHousingStabilizationandExit
Plan(HSEP).Theprovidershallensurethatthelicensedmentalhealthprofessionalandcasemanagementteam

i
utilizeastrength-basedapproachinthedevelopmentoftheHSEPthatengagesthewholefamilyandother
providersasappropriateandempowersthefamilytosetandachievetheirhousinggoals.
TO:
€.3.21.5TheProvidershallensureF-SPDATassessmentforhouseholdsnotdivertedwithinsevendaysofintake.
IntheeventthehouseholdremainsattheSTFHsitelongerthan120days,theF-SPDATshallbeupdatedevery120daysuntiltheresidentdischargesfromtheSTFHsiteorisapprovedforavoucher.TheF-SPDATistoassesstheappropriatehousinginterventionandaidinthedevelopmentofatask-orientedHousingStabilizationandExit
Plan(HSEP).TheProvidershallensurethatthelicensedmentalhealthprofessionalandCaseManagementteamutilizeastrength-basedapproachinthedevelopmentoftheHSEPthatengagesthewholefamilyandother
providersasappropriateandempowersthefamilytosetandachievetheirhousinggoals.

MODIFY€3.22
FROM:C.3.22EmploymentandEducationSpecialist

3.22EmploymentandEducationalServices

€.3.22.1Theprovidershallensuretheemploymentandeducationspecialistworkscollaborativelywithaclient's
‘TANFEmploymentProgramproviderandanyotherapplicableserviceprovidersinvolvedwiththefamily.ThisincludescollaboratingwithanysuchproviderstodeveloptheHSEPandgoals,coordinateservicesandfollow-
up,andattendjointin-personmeetingsasneededthroughoutthehousehold’stimeinSTFH.
T€.3.22.1TheprovidershallensureemploymentandeducationalservicesbycollaborativelyworkingwithresidentswithTANFEmploymentProgramprovidersandanyotherapplicableserviceprovidersinvolvedwith
theresidents.ThisincludescollaboratingwithanysuchproviderstodeveloptheHSEPandgoals,coordinateservicesandfollow-up,andattendjointin-personmeetingsasneededthroughouttheresident’stimeinSTFH.

MODIFYC.3.22.2
FROM:C.3.22.2CaseManagersareconsideredsecondaryprovidersforanyhouseholdsreceivingTANFbenefits.The
providershallensurethecalibrationofthecasemanagerandemploymentandeducationspecialisttoensurethefollowing:
(a)Communicatingcustomerneedsordiscrepancieswiththeclient’sprimaryprovider;(b)Ensurerelevantcasenotesdocumentingthehousehold’sprogressaredocumentedinbothHMISand
CATCH;(©)Documentallhouseholdoutreachattempts(includingattemptstore-engagewithprimaryserviceproviders);
(d)VerifyinghoursforallactivitiesdenotedintheDetailedIndividualResponsibilityPlan(IRP);
(e)Participateinwarmhand-offtosupportiveserviceswhenappropriate;and,(0)Completeapoint-in-timeCATCH reportorPIT(ifthehouseholdfailstoparticipateinbarrier
remediationactivityoristerminatedfromtheprogram).
12
TO:
C.3.22.2CaseManagersareconsideredSecondaryProvidersforanyresidentreceivingTANFbenefits.Theprovidershallensurethefollowing(a)Communicatingneedsordiscrepancieswiththeresident’sprimaryprovider,
(b)Ensurerelevantcasenotesdocumentingtheresident’sprogressaredocumentedinbothHMISand
CATCH;(©)Documentallresidentoutreachattempts(includingattemptstore-engagewithPrimaryServiceProviders);
(d)VerifyinghoursforallactivitiesdenotedintheDetailedIndividualResponsibilityPlan(IRP);(c)Participateinwarmhand-offstosupportiveserviceswhenappropriate;and,
(8)Completeapoint-in-timeCATCHreportorPIT(iftheresidentfailstoparticipateinbarrierremediation.activityoristerminatedfromtheprogram),
MODIFY 3.22.3
FROM:€.3.22.3Theprovidershallensuretheemploymentandeducationspecialistsupportsclientstoaccesspublicbenefitsprograms(SNAP,TANF,Medicaid,childcare,LIHEAP,etc.),basedontheassessedneedsofthe
householdandthewilloftheclienttoengageinservices
TO:
€.3.22.3Theprovidershallconnectresidentstopublicbenefitprograms(SNAP,TANF,Medicaid,childcare,
LIHEAP,etc.),basedontheassessedneedsofthehouseholdandthewilloftheresidenttoengageinservices.
MODIFY €.3.22.4
FRO!3.22.4TheProvidershallthereforeberesponsibleforconnectingresidentstooffsitemainstreamservicesthat
meettheirneedsandhelpthemtransitiontopermanenthousing,includingemployment,training,andeducationservices(includingconnecting70%ofresidentstoTANFEmploymentPrograms),childcare,legalandpublic
benefitsupports,andprimaryhealthcare

€.3.22.4Theprovidershallberesponsibleforconnectingresidentstooffsitemainstreamservicesthatmeettheir
needsandhelpthemtransitiontopermanenthousing,includingemployment,trainingandeducationservicesincludingconnecting70%of residentstoTANFEmploymentProgramsand80%ofresidentstoemploymentandeducationalpathways,childcare,legalandpublicbenefitsupports,andprimaryhealthcare.
€.3.22.4.1Theprovidershallproactivelyperformemployeroutreachbypromotingitselfandthe
programtoemployersintheWashingtonMetropolitanArea.TheprovidershalleducateprospectiveemployersofthefinancialbenefitsandotherservicesavailabletothemiftheyhireanSTFHresident,
includingbutnotlimitedtomakingSTFHresidentsavailableforjobopenings,screeningresumesforspecificqualifications,andprovidingjobretentionservicesoncetheSTFHresidentbecomesemployed.
C.3.22.2Theprovidershallensurethatlinkagestoeducationalservicesincludeidentifyingand
preparingforsuccessfulenrollmentintoaneducationaloroccupationalskillstrainingprogram.Theprovidershallactivelyworkwithresidentstoaddressbarriersthatmaypreventthemfromfully
engagingintheprogram.
13

€.3.22.3TheProvidershalloperateastructuredjobsearchprogramtoassistSTFHresidentsindevelopingajobsearchstrategyandconductingactualjobsearches.Thestructuredjobsearchprogram
shallinclude,butnotbelimitedto:(a)RegisteringSTFHresidentsintheDC Networks(DOES-VOS)oranotheremploymenttracking
system,(b)LearningaboutresourcesprovidedbytheWorkforceInnovationandOpport(c)Developingcustomizedjobsearchstrategies
(d)Identifyingprospectiveemployers(e)Reviewingjobsearchresults
(f)Fine-tuningjob-searchingtechniques

ct(WIOA)
€.3.22.4Thejobreadinesstrainingshallinclude,butisnotlimitedto,thefollowingtopics:(a)EmploymentSoftSkills:communicationinaneducationandbusinesssetting;handlingdifficult
conversations;professionaletiquette;andwork-lifebalance.(b)EmploymentSearchandApplicationTools:contemporaryjobsearchapproaches;developing
resumesandcoverletters;completingemploymentapplications;interviewingskillsandetiquette;andpracticingmockinterviews.(©)CareerExploration:toolsforconductingcareerexploration;skillsprofiler;interestprofiler;
CareerPathways;understandingtheeducationortrainingrequirementsforspecificcareers;developingrealisticandinformedcareergoals.
(d)EmployerPerspectives:employers’perspectivesandexpectations;andemploymentpolicies(c)JobRetentionSkills:financialbudgetingandplanning;impactofemploymentonTANFcash
assistance;resourcecalculator;generalincometaxknowledge;taxcredits(e.g.,theEarnedIncomeTaxCredit);healthcareco-pays;attitudesaboutwork;customerrelations;and
teamwork.(f)LifeSkills:goalsetting;makinggooddecisions;buildingself-esteem;copingskills;anger/conflictmanagement;stressmanagement;buildinghealthyrelationships;developinggood
character;communicationskills;timemanagement;childdevelopment;strongfamilies;positiveparenting;moneymanagement;andcreatingahealthyhome.
MODIFY €.3.22.3
FROM:€.3.22.3Theprovidershallensuretheemploymentandeducationspecialistsupportsclientstoaccesspublic
benefitsprograms(SNAP,TANF,Medicaid,childcare,LIHEAP,etc.),basedontheassessedneedsofthehouseholdandthewilloftheclienttoengageinservices.

TO:
€.3.22.3Theprovidershallensurelinkagestoaccesspublicbenefitsprograms(SNAP,TANF,Medicaid,childcare,LIHEAP,etc.),basedontheassessedneedsoftheresidentandthewilloftheresidenttoengagein
services,

C.3.23.1Theprovidershallensurecasemanagershaveaminimumoftwo contactsperweekwithaclientandthatthesecontactsaredocumentedinHMIS.Theprovidershallensuremeetingsarescheduledbetweenacasemanagerandtheclientatamutuallyagreeabletimethatdoesnotconflictwithaclient’sworkschedule,medical
appointments,schoolevents,orotherappointmentsthatarepartoftheclient’sHSEP.TheProvidershallensureCaseManagersdocumentallprogresstowardsgoalsinHMISandCATCHwithin24hoursofengagementwith
clients.Progressnotesshallincludeupdateswiththedate,time,andstatusofanymeetings.

14
TO:€.3.23.1Theprovidershallensurecasemanagershaveaminimumoftwocontaetsperweekwitheachresident
(headof houschold)andaredocumentedinHMIS.Theprovidershallensuremeetingsarescheduledbetweenacasemanagerandtheresidentatamutuallyagreeabletimethatdoesnotconflictwiththeresident’swork
schedule,medicalappointments,schoolevents,orotherappointmentsthatarepartoftheresident’sHSEP,Theprovidershallensureeachcasemanager'sscheduleincludesonsitehoursof12:00pmto8pmor1:00pmto9:00
pmonedayperweek.‘TheProvidershallensureCaseManagersdocumentallprogresstowardsgoalsinHMISandCATCH within24hoursofengagementwithresidents.Progressnotesshallincludeupdateswiththedate,time,andstatusofanymeetings.
MODIFY €.3.24.1
FROM.
€.3.24.1Inadditiontocasemanagementservices,theprovidershallprovidedirectly,orpartnerwithotheragencies,organizations,orcommunity-basedproviders,toensurehouseholdshaveaccesstoadditionalservicesonsiteandinthecommunitytosupportthesuccessfultransitionofhouseholdstohousingwithin90daysorless,
ServicesofferedmayvarybysitedependingonthephysicallayoutofeachsiteandotherfactorsuniquetotheSTFHbuilding,communitylocation,orpartnershipsestablishedbetweentheProviderandotherproviders,organizations,oragencies.
TO:
€.3.24.1Inadditiontocasemanagementservices,theprovidershallprovidedirectly,orpartnerwithotheragencies,for-profit/not-for-profitemployers,organizations,andcommunity-basedproviders,toensure
householdshaveaccesstoadditionalservicesonsiteandinthecommunitytosupportthesuccessfultransitionofhouseholdstohousingwithin120daysorless.Servicesofferedmayvarybysitedependingonthephysicallayout
ofeachsiteandotherfactorsuniquetotheSTFHbuilding,communitylocation,orpartnershipsestablished.
MODIFY C.3.25.2
FROM:C.3.25.2The providershallensureatleastone residentialaide(RA) isstationedatthefrontdesk duringeach shift.
Duringthe12am—8amand8am~4pmshifts,thereshallbetwoRAstomonitorandensurethesafetyandwell-beingof STFH residents.During the4 pm - 12 am shift,the Providershallensure thatthebelow minimum
numberofRAspersitearestationedthroughoutthefacilitytoensurethesafetyandwell-beingofSTFHresidents

TO:
€.3.25.2TheProvidershallensureatleastoneResidentialAideisstationedatthefrontdeskduringeachshiftandoneRA roamingthesitetoensurethesafetyandwell-beingofSTFHresidents,
(REMOVE TABLE INTHE HCA)
MODIFY
FROM:€.3.27.1Theprovidershallobtainmaintenanceservicecontractsfor
activateafterwarrantieshaveexpired.
i. Theprovidershallrequiremaintenanceservicecontractorsforsecurity,IT,andanyidentifiedequipmentvendortoprovidepasswordorpropertyaccesstoDGSorDHSasrequired.AllequipmentthatisDistrict
propertyshallbereturnedattheexpirationofthevendoragreementand/orProviderHCA.

27.1

curity,IT,andidentifiedequipmentthat
15

TO:€.3.27.1.Theprovidershallobtainmaintenanceservicecontractsforsecurity,IT,andidentifiedequipmentthat
activateafterwarrantieshaveexpired.i, Theprovidershallrequiremaintenanceservicecontractorsforsecurity,ITandanyidentifiedequipment
vendortoprovidepasswordorpropertyaccesstoCA,DGS,andDHSFacilitiesCoordinatorasrequired,AllequipmentthatisDistrictpropertyshallbereturnedattheexpirationofthevendoragreementand/orproviderHCA.

MODIFY C3.27.3
FROM€.3.27.3TheprovidershallbebriefedbyDGSCMC regardingtheBOPwithin30daysfollowingthetumover
ofthebuildingfromDGStoDHS,asneeded.TheProvidershallbeinformedbytheCMCofupdatesandrevisionstotheBOPasneeded.ThebriefingisatthediscretionofDGSandshallinclude,ataminimum:
(a)Emergencyresponseprocedures;(b)OtherdocumentationproceduresnecessarytomeetHCA requirements;
(c)Servicecallprogramandtenantenvironment;(d)Hoursofoperation;
(e)Snowpreparednessplan;(£)IntegratedPestManagementPlanandLocksmithservices;(g)ContingencyPlan;
(h)VandalismRemediationplan;(i)Listofkeyoperationspersonnelalongwithcompletecontactinformation;and
()Qualitycontrolprogram.

€.3.27.3TheprovidershallbebriefedbytheDHS FacilitiesCoordinatorregardingtheBOPwithin30daysfollowingtheturnoverofthebuilding.TheprovidershallbebriefedbytheDHSFacilitiesCoordinatoronupdates
andrevisionstotheBOPasneeded.ThebriefingisatthediscretionofDHSandshallinclude,ataminimum:(a)Emergencyresponseprocedures;
(b)OtherdocumentationproceduresnecessarytomeetHCA requirements;(c)Servicecallprogramandtenantenvironment;
(d)Hoursofoperation;(e)Snowpreparednessplan;
(£)IntegratedPestManagementPlanandLocksmithservices;(g)ContingencyPlan;(h)VandalismRemediationplan;
(i)Listofkeyoperationspersonnelalongwithcompletecontactinformation;
(j)Qualitycontrolprogram
MODIFY C.3.27.5
FRO!
€.3.27.5TheprovidershallreportmaintenanceissuestoDGSimmediatelyforemergencyrequestsandwithin24hoursfornon-emergencyrequests.

TO:
€.3.27.5TheprovidershallcalltheCA andDHSFacilitiesCoordinatorimmediatelytoreportemergencyrepairsandmaintenanceissues,thenusetheDHS MaintenanceandRepairToolPlatformtoenteraworkorder.The
Providersshallenternon-emergencyrequestswithin24hoursfornon-emergencyrequests.
16
MODIFYFROM:
€.3.27.10TheprovidershallworkcollaborativelywiththeCMC (DGSdesignee)toensureroomsareturnedoverandreadytoacceptnewhouseholds.TheprovidershallensureturnoverrequestsaresubmittedtotheSalesforceplatformoncea lease-uporexitdatehasbeenscheduledfortheclientandindicatethepotentialvacancydate.In
theeventofa changetothehousehold’sexitdate,theProvidershallupdateSalesforce.Toexpeditetheturnoverprocess,theprovidershallensureroomsarevacant(freeofhouseholdbelongings)priortotheCMC's
maintenanceinspection,Within24businesshoursofthecompletionoftheCMC’swork,theProvidershallhaveroomscleanedandreadyfornewintakes.

27.10
TO:
€.3.27.10TheprovidershallworkcollaborativelywithDHSandtheircontractor(s)toensureroomsareturnedoverandreadytoacceptnewhouseholds.TheprovidershallensureturnoverrequestsaresubmittedintheDHS
MaintenanceandRepairToo!Platform.A roomturnoverreferstotheprocessofpreparingashelterroomforthenextfamilyafteraresident/householdexits.ThisincludesadetailedinspectionbytheprovidersandnecessarymaintenancebytheDHScontractor(s)
* Theprovidershallsubmitroomturnoverworkorderswithin48businesshoursafterthefamilyexitstheshelter.
+ Theprovidershallincludeapictureandcomprehensivenotesdetailingtheroom’sconditionandanynecessaryrepairsinthedescription.Theprovidersshallconsistoftheunitnumberorspace/areawithin
thedescription.
+ TheprovidershallverifyunitturnoversintheDHSMaintenanceandRepairToo!Platformafterallthe
workhasbeencompleted.
MODIFY C€.3.29.2FROM:
C.3.29.2TheprovidershallensurethatitsservicecallprogramincorporatestheDHS MaintenanceandRepairToolinitspoliciesandprocedures,andortheDGS maintenanceandrepairtool.AllmaintenanceandrepairrequestsshallbeformallysubmittedelectronicallythroughtheDHSorDGSMaintenanceandRepairTool.

TO:3.29.2TheprovidershallensurethatitsservicecallprogramincorporatestheDHSMaintenanceandRepair‘ToolPlatforminitspoliciesandprocedures.Allmaintenanceandrepairrequestsshallbeformallysubmitted
electronicallythroughtheDHSMaintenanceandRepairToolPlatform.

MODIFY €.3.29.3FROM:
3.29.3TheprovidershallreportmaintenanceissuesfortheSTFHsitewithin24hoursofidentificationviatheDHSorDGSMaintenanceandRepairTool.Foranyemergencymaintenanceissuesduringnon-operatinghours,
theon-sitestaffshallimmediatelyreporttheissuetotheDGS CMC commandcenter.

TO:C.3.29.3Theprovidershallreportbuildingrepairsandmaintenanceissueswithin24hoursofidentificationvia
theDHS MaintenanceandRepairToolPlatform.Foranyemergencyrepairsormaintenanceissuesduringnon-operatinghours,theon-sitestaffshallimmediatelyreporttheissue(s)totheDHS FacilitiesCoordinatorandthe
ContractAdministrator(CA),

MODIFY C3319FROM:€.3.31.9Theprovidershallprovidefloorcareservicesasdescribedbelow:
A.LaminatedFlooring:DampmoppingshallbetheonlymethodofwetcleaningforfloorsintheAutomatedDataProcessing(ADP)space.
B.AsphaltFloors:Dampmoppingshallbetheonlymethodofwetcleaningforfloorscontainingasphaltmaterial
C.AllapplicablefloorareasshallbemaintainedinaccordancewiththeProvider’sQualityControlPlan.Surfacesshallbemaintainedcleanandfreeofsmudges,dust,dirt,andremovablesoilsubstances.Surfaces
shallpresentauniformluster,Marblesurfacesshouldbecleanedwithadampeneddustcloth.D.LoadingDockFloors:Spillresidueandclean-upmaterialsshallbedisposedofin accordancewiththe
EnvironmentalProtectionAgency(EPA)’sguidanceonWaste,Chemical,andCleanupEnforcement.The
Providershallmaintaintheseareastoensurethattrash,debris,andotherdiscardedmaterialsdonotaccumulate.Policingshouldbedone,ataminimum,threetimesadayE.Stripping,Sealing,andWaxing:Theprovidershallperformfull-scalestripping,sealing,andwaxing
standardplannedservicesonasemi-annualbasis.Theoldfinishorwaxshallberemovedinaccordancewithstandardcommercialpractices.Spotsshallbeeliminated,Thereshallbenoevidenceofgum,burns,
scuffmarks,orwaxbuild-upincornersorcrevices.Walls,baseboards,andothersurfacesshallbefreeoffinishresidueandmarksfromequipment.Floorsshallbefreeofstreaks,mopstrandmarks,andskippedareas.Thefinishedareashallhaveauniformluster.
F.BuffandShine:Allfloorsshallbebuffedtoanindustrystandard.Theprovidershallperformbuffinginhigh-trafficareasonabiweeklybasisandinlow-trafficregionsonamonthlybasis,aspermanufacturer
standards.G.Sealing:Theprovidershallapplyindustry-standardsealanttoappropriatefloorsonasemi-annualbasis
Thesealantshalladheretothefloor.Floorareasshallbeevenlycoatedwithaslip-resistantseal.SealantshallonlybeappliedtoappropriatefloorsH.StairwaysandLandings:Surfacesshallbefreeofdust,dirt,spillage,andotherremovablesoilsubstances,
Carpetedsurfacesshallbefreeofobviousdirt,dust,spots,andspillagesasfurtherdefinedinRoomCleaning,
1.WoodFloors:Thereshallbenowatersolutionsusedonwoodflooring.Thereshallbenodrystrippingmethodsusedonwoodflooring.Theprovidershallmopallnon-carpetedfloors,includingstaircases,orasfrequentlyasrequiredtomaintainstandardssetherein.
|.CarpetandRugService:Carpetedareasshallbemaintained,cleaned,andfreeofspotsandodors.TheProvidershallvacuumallcarpetedfloorsasfrequentlyasrequiredtomaintainthestandardssetherein,
K.CarpetinginMainPublicAreas:Theprovidershallkeeprugsandcarpetscleanandfreeofspotsandodors.Thereshallnotbeanyvisibledirt,soilsubstances,spillages,orremovablestains.Build-ups,spills,
andcrustedmaterialshallberemovedalongwithspotsandsmears.Cleanedareasofcarpetsandrugsshallbereasonablyblendedwiththesurroundingcarpets.
L.SpotCleaning:Carpetsurfacesshallbefreeofremovablespots,soiledtrafficpatterns,dirt,dust,debris,gum,andcrustedmaterial.Spotcleaningshallbeaccomplishedbycleaningonlytheimmediatelyaffected
areatoremoveanyevidenceofdirt,soil,debris,liquid,stains,orotherforeignmaterialsthatmadethecleaningnecessary:
Carpetspottingshallbecompleted,wherevernecessary.
Ifcarpetspottingdoesnotaccomplishthegoalsoutlinedinitem|above,theProvidershallnotifytheCA ifcarpet/flooringneedsreplacement.‘Vacuuming:Carpetsurfacesaretobefreeofdirt,dust,crumbs,andotherdebris.Basicvacuuming(¢.g.,
allhigh-trafficareasandmainhallways/walkways)shallbeminimallythreetimesdailyorasfrequently
asrequiredtomaintainstandardssetherein.Detailvacuuming(e.g.,allhigh-trafficareas,allmainhallways/walkways,alloffices,allconferencerooms,cubicles,andallworkrooms)shallbedone

=
18
TO:
throughoutthedayasneeded.TheprovidershallutilizevacuumcleanersthatmeettherequirementsoftheCarpetandRugInstitute"GreenLabel/GreenLabelPlus"TestingProgram.
CarpetShampooingandExtractionCleaning:Theprovidershalltakemeasurestopreventthegrowthofmold.Thecarpetshallbedrybeforetenantsoccupythebuildingonthenextbusinessday.Movingofduplicatingequipment,computerequipment,andsimilartypesofelectricandelectronicequipmentshall
be coordinatedwiththeDHS ContractAdministrator,DHS CapitolOperations,ConsolidatedMaintenanceContractor(CMC),BuildingManager(BM),and/orDGS BuildingManagementSpecialist
(BMS)designeesthroughtheSalesforceserviceticket,beforecleaningofthecarpet.Anyfurnishingsmovedaretobereturnedtotheiroriginalpositions.Carpetshampooingandextractioncleaningstandard
plannedservicesshallbeonasemiannualbasis.CarpetinginConferenceRooms,Offices,andOtherRooms:Theseareasshallbecleanedinaccordance
withtheabovestandards.RubberizedorSpecializedMats:Certainfacilitieshavespecializedflooring,forfurtherdetailsregarding
specializedflooringneeds,checktheOperationsandMaintenance(O&M)manualslocatedonsite.VinylCompositionTile(VCT):Thesefloorsshallbesweptandcleanedwithdisinfectantmopwaterthreetimesdailyorasfrequentlyasrequiredtomaintain70thestandardssetherein,(R)Concrete:Thesefloors
shallbesweptandcleanedwithadampmop.

€.3.31.9TheProvidershallprovidefloorcareservicesasdescribedbelow:
AL
B.
Cc
E.
LaminatedFlooring:DampmoppingshallbetheonlymethodofwetcleaningforfloorsintheAutomatedDataProcessing(ADP)space.AsphaltFloors:Dampmoppingshallbetheonlymethodofwetcleaningforfloorscontainingasphaltmaterial.
AllapplicablefloorareasshallbemaintainedinaccordancewiththeProvider'sQualityControlPlan.Surfacesshallbemaintainedcleanandfreeofsmudges,dust,dirt,andremovablesoilsubstances.Surfacesshallpresentauniformluster.Marblesurfacesshouldbecleanedwithadampeneddustcloth.LoadingDockFloors:Spillresidueandclean-upmaterialsshallbedisposedofin accordancewiththeEnvironmentalProtectionAgency(EPA)’sguidanceonWaste,Chemical,andCleanupEnforcement.TheProvidershallmaintaintheseareastoensurethattrash,debris,andotherdiscardedmaterialsdonotaccumulate,Policingshouldbedone,ataminimum,three(3)timesaday.Stripping,Sealing,andWaxing:Theprovidershallperformfull-scalestripping,sealing,andwaxingstandardplannedservicesonasemi-annualbasis.Theoldfinishorwaxshallberemovedinaccordancewithstandardcommercialpractices.Spotsshallbeeliminated,Thereshallbenoevidenceofgum,burns,scuffmarks,orwaxbuild-upincornersorcrevices.Walls,baseboards,andothersurfacesshallbefreeoffinishresidueandmarksfromequipment.Floorsshallbefreeofstreaks,mopstrandmarks,andskippedareas.Thefinishedareashallhaveauniformluster.BuffandShine:Allfloorsshallbebuffedtoanindustrystandard,Theprovidershallperformbuffinginhigh-trafficareasonabiweeklybasisandinlow-trafficregionsonamonthlybasis,aspermanufacturerstandards,Sealing:Theprovidershallapplyindustry-standardsealanttoappropriatefloorsonasemi-annualba‘Thesealantshalladheretothefloor.Floorareasshallbeevenlycoatedwithaslip-resistantseal,Sealantshallonlybeappliedtoappropriatefloors.

|.Stairwaysand Landings:Surfacesshallbe freeofdust,dirt,spillage,and otherremovablesoilsubstances.
Carpetedsurfacesshallbefreeofobviousdirt,dust,spots,andspillagesasfurtherdefinedinRoomCleaning,
WoodFloors:Thereshallbenowatersolutionsusedonwoodflooring.Thereshallbenodrystripping
methodsusedonwoodflooring,TheProvidershallmopallnon-carpetedfloors,includingstaircases,orasfrequentlyasrequiredtomaintainstandardssetherein

19
J.CarpetandRugService:Carpetedareasshallbemaintained,cleaned,andfreeofspotsandodors.The
Providershallvacuumallcarpetedfloorsasfrequentlyasrequiredtomaintainthestandardssetherein,K.CarpetinginMainPublicAreas:Theprovidershallkeeprugsandcarpetscleanandfreeofspotsand
odors.Thereshallnotbeanyvisibledirt,soilsubstances,spillages,orremovablestains.Build-ups,spills,andcrustedmaterialshallberemovedalongwithspotsandsmears.Cleanedareasofcarpetsandrugsshallbereasonablyblendedwiththesurroundingcarpets
L.SpotCleaning:Carpetsurfacesshallbefreeofremovablespots,soiledtrafficpatterns,dirt,dust,debris,gum,andcrustedmaterial.Spotcleaningshallbeaccomplishedbycleaningonlytheimmediatelyaffected
areatoremoveanyevidenceofdirt,soil,debris,liquid,stains,orotherforeignmaterialsthatmadethecleaningnecessary:
i. Carpetspottingshallbecompleted,wherevernecessary.ii, Lfcarpetspottingdoesnotaccomplishthegoalsoutlinedinitem|above,theProvidershallnotify
theCA ifcarpet/flooringneedsreplacement.Vacuuming:Carpetsurfacesaretobefreeofdirt,dust,crumbs,andotherdebris.Basicvacuuming(e.g.,
allhigh-trafficareasandmainhallways/walkways)shallbeminimallythreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein.Detailvacuuming(e.g.,allhigh-trafficareas,allmainhallways/walkways,alloffices,allconferencerooms,cubicles,andallworkrooms)shallbedone
throughoutthedayasneeded.TheprovidershallutilizevacuumcleanersthatmeettherequirementsoftheCarpetandRugInstitute"GreenLabel/GreenLabelPlus"TestingProgram.
CarpetShampooingandExtractionCleaning:Theprovidershalltakemeasurestopreventthegrowthofmold.Thecarpetshallbedrybeforetenantsoccupythebuildingonthenextbusinessday.Moving
duplicatedequipment,computerequipment,andsimilartypesofelectricandelectronicequipmentshallbecoordinatedwiththeDHS ContractAdministrator,DHS FacilitiesCoordinator,andtheDHS.
MaintenanceandRepairToo!Platform,beforecleaningofthecarpet.Anyfurnishingsmovedaretobereturnedtotheiroriginalpositions.Carpetshampooingandextractioncleaningstandardplannedservicesshallbeonasemiannualbasis.
©.CarpetinginConferenceRooms,Offices,andOtherRooms:Theseareaswiththeabovestandards.
P.RubberizedorSpecializedMats:Certainfacilitieshavespecializedflooring,forfurtherdetailsregardingspecializedflooringneeds,checktheOperationsandMaintenance(O&M)manualslocatedonsite.
Q.VinylCompositionTile(VCT):Thesefloorsshallbesweptandcleanedwithdisinfectantmopwaterthreetimesdailyorasfrequentlyasrequiredtomaintainthestandardssetherein.
R.Concrete:Thesefloorsshallbesweptandcleanedwithadampmop.
=Zz

allbecleanedinaccordance

MODIFY €.3.32.3
FROM:€.3.32.3TheProvidershalltrackandprovidetheCA notificationatleast30daysinadvanceofanyofthe
followingactivities.TheProvidershalladjustthecleaningscheduleforitemslistedbelowifdeterminednecessarybytheCA orDHSdesignee.
(a)Monthlycleaningofthelockersinthelockerroom.(b)Monthlyfumigation/applicationofinfestedareasthataretobeconductedbytheCMC.
(©)Quarterlydeepcleaningoffloorandwallgrout(d)Semi-annualstripping,sealing,andwaxingoftheVCTareas.
(e)Semi-annualcleaningoftheexteriorwindows.
(f)Semi-annualcleaningofthecarpetedareas.(g)Semi-annualcleaningofthecanopies.
(h)Annualpowerwashingofbuildingentry/exitpointsandloadingdock.
20
TO:
€.3.32.3TheprovidershalltrackandprovidetheCA within30daysofawardingamaintenancescheduleforthecontractperiodforthefollowingactivities.TheprovidershallnotifytheCA ofanychangestothescheduleat
least30daysinadvanceoftheactivity.Theprovidershalladjustthecleaningscheduleforitemslistedbelowifdeterminednec

rybytheCA orDHSdesignee
(a)Monthlycleaningofthelockersinthelockerroom.(b)Quarterlydeepcleaningoffloorandwalllgrout
(c)Semi-annualstripping,sealing,andwaxingoftheVCTareas.(d)Semi-annualcleaningoftheexteriorwindows.
(c)Semi-annualcleaningofthecarpetedareas(£)Semi-annualcleaningofthecanopies.
(g)Annualpowerwashingofbuildingentry/exitpointsandloadingdock.

Whenneeded,theprovidershallenteramonthlyworkorderintotheDIISMaintenanceandRepairToolPlatform
requestingmonthlyapplicationofinfestedareasthataretobeconductedbytheDHS/DGSpestvendor.
MODIFY C.3.35.1
FROM:
C.3.35.1The providershallensurebuildingsurfacesaremaintainedasfollows:
A.
c.
Windows,Blinds,andCoverings(notincludingDrapes,Curtains,andUniqueCoverings)Windowsandblindsservicesshallbecompletedminimallyonasemi-annualbasis.
i,Dusting:Allblindsandcoverings,cordtapes,andvalancesshallbecleanandfreeofdustand
spots.Non-operationalblindsandcoveringsshallbereportedtotheCA,DGS designee(CMC,BM,orBMS),andDHS-CapitolOperationsthroughtheSalesforceserviceticketand/orBMS forrepair.ii,Washing:Bothsidesofblindsandcoveringsshallbewashed.
WindowWashing-Interior:Windowsashes,sills,woodwork,andothersurroundingsofglassshallbe
wipedfreeofdrippingsandotherwatermarks.Inaddition,windowsshallbethoroughlycleaned(freeofdirt,grime,streaks,andmoisture,andshallnotbecloudy)fromcornertocornerontheinteriordaily.
HorizontalSurfaces:Allsurfacesshallbefreeofdust,dirt,oilspots,orsmudges.CabinetsanddeskswithPapers,computers,andkeyboardsshallnotbedisturbed.
Metal,BrassandWoodwork:Surfaces(includingcorners,crevices,moldings,ledges,handrails,grills,doors,doorknobs,doorframes,kickplates,etc.)shallbefreeofdust,streaks,spots,handmarks,oil,smudges,ditt,soilsubstances,encrustation,andstreaksandshallpresentauniformpolishedappearance
GlassCleaning:Allglass,clearpartitions,mirrorsurfaces,bookcases,andotherglass(withinapproximately70°ofthefloor)shallbecleanandfreeofdirt,dust,streaks,smudges,watermarks,spots,
andgrime,andshallnotbecloudy.Thereshallbenowaterspotsontheglassoradjacentfixturesandfurniture.Glasscleaningshallbedoneeverythirdbusinessdayexceptforrestroommirrors.Restroom
mirrorserviceshallbecompletedthreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein
DrinkingFountains:Allfountainsshallbefreeofdirt,watermarks,andallotherdebrisorencrustations.Drinkingfountainsshallbesanitizedandpresentalustrousappearance.Drinkingfountainserviceshall
beprovidedthreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein,GeneralFixtures:Fixturesandsurfacesshallbecleanwithnodust,spots,soilsubstances,discoloration,mold,build-up,orexcessmoisture.
Walls:CleanSpotsand/orMarks:Wallsurfacesshallbefreeofsmudges,marks,dirt,andspots.Cleaningshouldnotcausediscoloration.

21
1.HighDusting/Cleaning:Highdusting/cleaningisanyinteriorroomcleaningofseventyinches(70”)andabove.Highdustingservicesshallbecompletedweeklyormorefrequentlyasneededtomaintain
standardssetherein.Surfacesshallbefreefromalldust,lint,litter,andsoil(beyond70").Wallsshallbefreefromdirt,smudges,andmarkings.Theceilingshallbefreefromcobwebsandloos

TO:
€.3.35.1Theprovidershallensurebuildingsurfacesaremaintainedasfollows:
A.Windows,Blinds,andCoverings(notincludingDrapes,Curtains,andUniqueCoverings)Windowsandblindsservicesshallbecompletedminimallyonasemi-annualbasis.
i. Dusting:Allblindsandcoverings,cordtapes,andvalancesshallbecleanandfreeofdustandspots.‘Non-operationalblindsandcoveringsshallbereportedtotheCAandtheDHSFacilitiesCoordinatorthroughtheDHSMaintenanceandRepairToolPlatformforrepair.
ii,Washing:Bothsidesofblindsandcoveringsshallbewashed.B.WindowWashing-Interior:Windowsashes,sills,woodwork,andothersurroundingsofglassshallbe
wipedfreefromdrippingsandotherwatermarks.Inaddition,windowsshallbethoroughlycleaned(freeofdirt,grime,streaks,andmoisture,andshallnotbecloudy)fromcornertocomerontheinteriordaily.
C.HorizontalSurfaces:Allsurfacesshallbefreeofdust,dirt,oilspots,orsmudges.Cabinetsanddeskswithpapers,computers,andkeyboardsshallnotbedisturbed.D.Metal,BrassandWoodwork:Surfaces(includingcorners,crevices,moldings,ledges,handrails,grills,
doors,doorknobs,doorframes,kickplates,etc.)shallbefreeofdust,streaks,spots,handmarks,oil,
smudges,dirt,soilsubstances,encrustation,andstreaksandshallpresentauniformpolishedappearance.E.GlassCleaning:Allglass,clearpartitions,mirrorsurfaces,bookcases,andotherglass(withinapproximately70°ofthefloor)shallbecleanandfreeofdirt,dust,streaks,smudges,watermarks,spots,
andgrime,andshallnotbecloudy.Thereshallbenowaterspotsontheglassoradjacentfixturesandfurniture.Glasscleaningshallbedoneeverythirdbusinessdayexceptforrestroommirrors.Restroom
mirrorserviceshallbecompletedthreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein.F,DrinkingFountains:Allfountainsshallbefreeofdirt,watermarks,andallotherdebrisorencrustations,
Drinkingfountainsshallbesanitizedandpresentalustrousappearance.Drinkingfountainserviceshallbeprovidedthreetimesdailyorasfrequentlyasrequiredtomaintainstandardssetherein.
G.GeneralFixtures:Fixturesandsurfacesshallbecleanwithnodust,spots,soilsubstances,discoloration,mold,build-up,orexcessmoisture.
H.Walls:CleanSpotsand/orMarks:Wallsurfacesshallbefreeofsmudges,marks,dirt,andspots.Cleaningshouldnotcausediscoloration.1.HighDusting/Cleaning:Highdusting/cleaningisanyinteriorroomcleaningofseventyinches(70”)and
above.Highdustingservicesshallbecompletedweeklyormorefrequentlyasneededtomaintain
standardssetherein,Surfacesshallbefreefromalldust,lint,litter,andsoil(beyond70").Wallsshallbefreefromdirt,smudges,andmarkings.Theceilingshallbefreefromcobwebsandloosedirt.
MODIFY €.3.36.2
FROM:€.3.36.2.Theprovidershallpoliceexteriorgroundsareasataminimumofthreetimesdailyormoreduring
servicehours(6:00a.m.through11:00p.m.)ormorefrequentlyasrequiredtomaintainthestandardssethereinandtopreventtrashanddebrisfromaccumulating,includingsyringes,humanandavianexcrement.TheCA may
requirepowerwashingdownexteriorareassurroundingthebuilding,theCMC,DGS designee(CMC,BM,orBMS),andDHS-CapitolOperationsthroughtheSalesforceserviceticket,weatherpermitting.Whenexterior
cleaningorpolicingisperformed,personsshalluseallsafetyequipmentandproceduresrequiredintheOccupationalSafetyandHealthAdministration(OSHA)29CFR 1910.1030.

22
€.3.36.2.1Whenexteriorcleaningorpolicingisperformed,personsshalluseallsafetyequipmentandproceduresrequiredinOccupationalSafetyandHealthAdministration(OSHA)29CFR1910.1030.
TO:€.3.36.2.TheProvidershallpoliceexteriorgroundsareasataminimumofthreetimesdailyormoreduring
servicehours(6:00a.m.through11:00p.m.)ormorefrequentlyasrequiredtomaintainthestandardssethereinandtopreventtrashanddebrisfromaccumulating,includingsyringes,humanandavianexcrement.When
exteriorcleaningorpolicingisperformed,personsshalluseallsafetyequipmentandproceduresrequiredintheOccupationalSafetyandHealthAdministration(OSHA)29CFR1910.1030.Ifneeded,powerwashingexterior
areassurroundingthebuildingmayberequestedbytheCA.
MODIFY €3.36.FROM:
€.3.36.8ExteriorAshReceptaclesandTrashContainers:TheprovidershallcollectandremovealltrashtoalocationdesignatedbytheCA,DGSdesignee(CMC,BM,orBMS),andDHS-CapitolOperations.Theprovider
shallemptytrashcontainersandashreceptaclesandensurethatreceptaclesareemptiedandkeptclean,odor-free,andfreeofdirt,dust,ash,cigarettebutts,debris,residue,andspilledmaterial.Theprovidershallreplenishsandinashreceptaclesasnecessary.Theprovidershallreplaceandensureplasticlinersforalltrashcontainersarenot
torn,worn, or contain residue.

TO:3.36.8ExteriorAshReceptaclesandTrashContainers:Theprovidershallcollectandremovealltrashtoa
locationdesignatedbytheCA andDHSFacilitiesCoordinator.Theprovidershallemptytrashcontainersandashreceptaclesandensurethatreceptaclesareemptiedandkeptclean,odor-free,andfreeofdirt,dust,ash,cigarette
butts,debris,residue,andspilledmaterial.Theprovidershallreplenishsandinashreceptaclesasnecessary.TheProvidershallreplaceandensureplasticlinersforalltrashcontainersarenottorn,worn,orcontainresidue.

MODIFY €3.37.1FROM:
€.3.37.1TheProvidershallimplementmethodstopreventandsuppresspestpopulationsthroughsanitation,wastemanagement,andassessmentoftheeffectivenessofthesemethodsfrompests,includingbutnotlimited
to:A.Indoorandoutdoorpopulationsofrodentssuchasrats,mice,squirrels,pigeons,andinsects,including
cockroaches,bedbugs,arachnids,andotherarthropods,andflyinginsectssuchasflies,bees,andwasps..Outdoorpopulationsofpotentiallyindoor-infestingspeciesthatarewithinthepropertyboundaries.Nestsofstinginginsectswithinthepropertyboundaries
.Allexcludedpestpopulationsthatareincidentalinvadersinsidethebuilding,includingwingedtermiteswarmersemergingindoors.
E.Theprovider'srepresentativeshallreportanyevidenceorsuspicionofbedbugsoranyotherpestilenceto
theDGSCMC viaSalesforceticketandverbalnotification(inpersonand/orphonecall),leadresidentialaide,andtheCA immediately.Theprovidershallcoordinateimmediatepestcontrolandquarantine
measureswiththeDGSCMC topreventandsuppressfurtherspreadofpestilenceF.TheprovidershallimmediatelynotifytheDGSCMC andtheCA viaphonecallandemailifitnoticesanypests,TheprovidershallassistintheinstructionoftheDGS CMC inthecontrolunlesstheCA
instructsotherwise.
G.TheprovidershallprovideupdatesviaphonecallandemailtotheDHSCA andprogrammanager(PM)
untiltheissueisabated.

23
TO:€.3.37.1Theprovidershallimplementmethodstopreventandsuppresspestpopulationsthroughsanitation,wastemanagement,andassessmentoftheeffectivenessofthesemethodsfrompests,includingbutnotlimited
to:

A. Indoorandoutdoorpopulationsofrodentssuchasrats,mice,squirrels,pigeons,andinsects,includingcockroaches,bedbugs,arachnids,andotherarthropods,andflyinginsectssuchasflies,bees,andwasps.
B.Outdoorpopulationsofpotentiallyindoor-infestingspeciesthatarewithinthepropertyboundaries.C.Nestsofstinginginsectswithinthepropertyboundaries.
D.Alllexcludedpestpopulationsthatareincidentalinvadersinsidethebuilding,includingwingedtermiteswarmersemergingindoors
E.Theprovider’srepresentativeshallreportanyevidenceorsuspicionofbedbugsoranyotherpestilencetotheDHS MaintenanceandRepairToolPlatformandverbalnotificationinpersonand/orbyphonecallto
theLeadResidentialAide,theCA,andDHS FacilitiesCoordinatorimmediately.Theprovidershallcoordinateimmediatepestcontrol,prevention,andquarantinemeasureswiththeresidenttopreventand
suppressfurtherspreadofpestilence.F.TheprovidershallimmediatelynotifytheCA andDHS facilitiescoordinatorviaphonecallandemailifitnoticesanypests.TheprovidershailassistintheinstructionoftheDHS-designatedpestcontrolvendor
in the control unless the CA instructsotherwise.
G.TheprovidershallprovideupdatesviaphonecallandemailtotheDHS CA,PM,andtheDHS facilities
coordinatoruntiltheissueisabated

MODIFY C.3.40.2
FROM:
C.3.40.2The providershallensurethatlunchismade availableon-sitetoresidents18 yearsand underduringthe
summerbreakwhenschoolisnotinsession.
T
C.3.40,2TheProvidershallensurethatlunchismadeavailableon-sitetoresidents18yearsandunderduringthe
summer breakwhen schoolisnotinsession.The providershallprovidesummer lunchmeal servicesasoutlined
insectionC.3.40.

MODIFY C.3.40.3
FRO!€.3.40.3TheprovidershallprovidesummerlunchmealservicesasoutlinedinsectionC.3.40Theprovidermayelectbutisnotrequiredtoparticipatein:theDC FreeSummerMealsProgram(USDANationalSummerFood
Program)ortheChildandAdultCareFoodProgram(CACFP).

TO:3.40.3NonprofitprovidersshallparticipateintheChildandAdultFoodCareProgram(CACFP)andSummer
FoodServiceProgram(SFSP).NonprofitProvidersshallelecttobeeithertheCACEPsponsor(i.e.,manageallaspectsoftheprogram,includingcompletingtheapplication,monitoringallsitesforcompliance,andsubmitting
reimbursementclaims)oralignoperationswithaDistrictCACFPprogramoperatorwhowillsponsortheSTFH
sites.
ADD C.3.40.3.1:
€.3.40.3.1ProvidersthatelecttobetheCACFP/SFSPsponsorshallberequiredtosubtracttheirC:reimbursementsfromtheirmonthlyinvoicestotheDepartmentofHumanServices(DHS).

ADD C.3.40.8.1
24
€.3.40.8.1Inaddition,allfoodcontractstheproviderenters
requirements(¢.g.,mealpatterns,foodstorage,foodhandlerdistribution),
allcomplywithCACFP/SFSPprogram
ensesforstaff,trackingmealcountsat
ADD C.3.40.9:
€.3.40.9TheprovidershallensureOSSEproceduresandtemplatesareusedwhensolicitingquotesforfoodservices,a.LargePurchaseProcurementProceduresandtemplatesshallbeusedwhensolicitingquotesforafoodservicecontractwithanestimatedvalueofmorethan$100,000foroneyearofservices.LargePurchase
ProcurementProceduresandTemplates|OSSE
ADD C.3.40.10:
C.3.40.10TheprovidershalladdtheCivilRightsAssuranceStatementandtheUSDA Nondiscrimination
Statementtotheirfoodvendorcontracts,

CivilRightsAssuranceStatement

‘TheprogramapplicantherebyagreesthatitwillcomplywithTitleVIoftheCivilRightsActof1964(P.L.88-352)andallrequirementsimposedbytheregulationsoftheDepartmentofAgriculture(7CFRPart15),DOJ
(28)CFRParts42and50)andFNSdirectivesorregulationsissuedpursuanttothatActandtheregulations,totheeffectthat,nopersonintheUnitedStatesshall,onthegroundofrace,color,nationalorigin,sex,age,or
disability,beexcludedfromparticipationin,bedeniedthebenefitsof,orbeotherwisesubjecttodiscriminationunderanyprogramoractivityforwhichtheprogramapplicantreceivedFederalfinancialassistancefromUSDA;andherebygivesassurancethatitwillimmediatelytakeanymeasuresnecessarytofulfillthis
agreement.
‘ThisassuranceisgiveninconsiderationofandforthepurposeofobtaininganyandallFederalfinancialassistance,grants,andloansofFederalfunds,reimbursableexpenditures,grant,ordonationoffederalproperty
andinterestinproperty,thedetailoffederalpersonnel,thesaleandleaseof,andthepermissiontouseFederalpropertyorinterestinsuchpropertyorthefurnishingofserviceswithoutconsiderationoratanominal
consideration,orataconsiderationthatisreducedforthepurposeofassistingtherecipient,orinrecognitionofthepublicinteresttobeservedbysuchsale,lease,orfurnishingofservicestotherecipient,orany
improvementsmadewithFederalfinancialassistanceextendedtotheprogramapplicantbyUSDA.Thisincludesanyfederalagreement,arrangement,orothercontractthathasasoneofitspurposestheprovisionofcashassistanceforthepurchaseoffood,andcashassistanceforpurchaseorrentaloffoodserviceequipmentoranyotherfinancialassistanceextendedinrelianceontherepresentationsandagreementsmadeinthis.
assurance,

Byacceptingthisassurance,theprogramapplicantagreestocompiledata,maintainrecords,andsubmitreports,asrequired,topermiteffectiveenforcementofnondiscriminationlawsandpermitauthorizedUSDApersonnelduringhoursofprogramoperationtoreviewsuchrecords,books,andaccountsasneededtoascertaincompliancewiththenondiscriminationlaws.Ifthereareanyviolationsofthisassurance,theDepartmentofAgriculture,FNS, shallhave the righttoseekjudicialenforcement of thisassurance.This assuranceisbinding
ontheprogramapplicant,itssuccessors,transferees,andassigneesaslongasitreceivesassistanceorretainspOSSEssionofanyassistancefromUSDA.Thepersonorpersonswhosesignaturesappearbeloware
authorizedtosignthisassuranceonbehalfof theProgramapplicant.

USDA NondiscriminationStatement
25
InaccordancewithfederalcivilrightslawandUSDAcivilrightsregulationsandpolicies,theUSDA,its
agencies,offices,employees,andinstitutionsparticipatinginoradministeringUSDAprogramsareprohibitedfromdiscriminatingbasedonrace,color,nationalorigin,religion,sex,disability,age,maritalstatus,family/parentalstatus,incomederivedfromapublicassistanceprogram,politicalbeliefs,orreprisalor
retaliationforpriorcivilrightsactivity,inanyprogramoractivityconductedorfundedbyUSDA(notallbasesapplytoallprograms).Remediesandcomplaint-filingdeadlinesvarybyprogramorincident.

Personswithdisabilitieswhorequirealternativemeansofcommunicationforprograminformation(c.g,
Braille,largeprint,audiotape,AmericanSignLanguage,etc.)shouldcontactthestateorlocalagencythatadministerstheprogramorcontactUSDAthroughtheTelecommunicationsRelayServiceat711(voiceandTTY).Additionally,programinformationmaybemadeavailableinlanguagesotherthanEnglish.

Tofileaprogramdiscriminationcomplaint,completetheUSDAProgramDiscriminationComplaint
Form,AD-3027,foundonlineatHowtoFileaProgramDiscriminationComplaintandatanyUSDAoffice,orwritealetteraddressedtoUSDAandprovideintheletteralloftheinformationrequestedintheform.To
requestacopyofthecomplaintform,call(866)632-9992.SubmityourcompletedformorlettertoUSDAby:

Mail:U.S.DepartmentofAgriculture,OfficeoftheAssistantSecretaryforCivilRights,1400
IndependenceAvenue,SW,MailStop9410,Washington,D.C.20250-9410;Fax:(202)690-7442;or
Email:programintake@usda.gov.
USDAisanequalopportunityprovider,employer,andlender.
MODIFY C3.47.1
FRO!€.3.47.1Duringthehypothermiaseason(November-March),DHSwillactivateoverflowservicessiteswhenthe
STFHProgram'ssheltercapacityreaches80percent,Theseoverflowlocation(s),anextensionoftheawardedSTFHsitethroughtheHCA award,shalladheretoSTFHoperationsandserviceprovisionsspecifiedinthis
HCA.

TO:3.47.1DHSwillactivateoverflowservicessiteswhentheSTFHProgram'ssheltercapacityreaches80percent.‘Theseoverflowlocation(s),anextensionoftheawardedSTFHsitethroughtheHCA award,shalladheretoSTFH
operationsandserviceprovisionsspecifiedinthisHCA.
MODIFY€.3.47.4FROM: C.3.47.4Theprovidershallberesporwithin90daysofplacementattheSTFHsitguidelinesfortheoverflowsite.
sibleforsupportingfamilies’transitiontopermanenthousing
.Collaboratively,theproviderandDHS willestablishprogram

TO:
€.3.47.4Theprovidershallberesponsibleforsupportingfamilies’transitiontopermanenthousingwithin120daysofplacementattheSTFHsite,Collaboratively,theproviderandDHSwillestablishprogramguidelinesfortheoverflowsite.

5. DeleteandReplaceSectionD.4DeliverableSchedule
26
D4 DELIVERABLES SCHEDULE
TheprovidershallperformtheactivitiesrequiredtosuccessfullycompletetheDistrict’srequirementsandsubmiteachdeliverabletotheContractAdministrator(CA),

hareavailableforreviewand
lupdatedasoftenasnecessaryforleachmonth.
No. [Deliverable [Reference|Quantity|Format/Method|Frequency[Notes
Section fDelivery
Providersshallincorporate 3.4.1.2| [Electronic Annually Within30daysof
1 policiesandproceduresthat theHCA award,itis
lincludeharmreductionintoits jupdatedannually.
rogram designand operations.
2 |TheProvidershalllberesponsible(C.3.4.1.7_|L [Electronic [Annually Within30daysof
forallaspectsofcommunity theHCA award
engagementrelatedtotheSTFH
‘te,includingfinalizingand
igningaGoodNeighbor
[Protocol(GNP)withinthirty(30)
ldaysoftheHCA award.
3 |TheProvidershalldevelopand |c.3.4.1.9[1 Electronic [Annually {Within30daysof
kubmitProgramRulestotheCA theHCA award,itis
forDHS approval. jupdatedannually.
4 [heProvidershalldevelopand |C.3.4.1.11[1 [Electronic nnually— Withinthirtydaysof
submitforDHS approvalaCode heHCA award,
Conductpolicythatshall jupdated
lincludeanti-bullyingand nnually.
harassmentpreventionpractices
jandproceduresforallstaff,
ubcontractors,andvolunteers.
5 [TheProvidershalldevelopand |C.3.5.1[1 [Electronic Monthly —_|Withinfivedaysof
submitastaffingplanforallF/T theHCA award,itis
lindP/TpositionstotheCA for jupdatedannually.
lapproval.
6 a)TheProvidershallensuretheC.3.5.1[I [ElectronicMonthly/[Updatesevery30
ICAisprovidedwrittenupdates(a) IAsneeded{laysorasneeded,
leverythirty(30)daysofall
acantpositions.
7 |(b)TheProvidershallsubmit |C.3.5.1[I [Electronic AsneededWithinsevendayso1
jupdatedinformationtotheCA |(b) jasneeded.
ithinseven(7)dayswhenthere
lisachangeinkeypersonnel.
8c) TheProvidershallensure |C.3.5.1—{I Electronic Monthly/[Updateseverythirty
staffand subcontractorrosters —_(c) needed daysor asneeded,

27

9 [TheProvidershallensureall [Electronic[Biennial/As(C.3.5.5.2)Initial
aff,unsupervisedvolunteers, Needed submissionswithinjandsubcontractedstaffhaving lifteendayspriorto
lirectcontactwithfamiliesand thestartofprogram
hildrenprovideclearance lervices.
jocumentslistedinC.3
lewhireclearance|submissionsmustbe
madewithinseven
[dayspriortostartingJemployment.
10.{Asignedaffirmationthatthe [Electronic|Annually/[Oneyearafterthe
lapplicant,employee,orvolunteer] AsNeeded originalbackgroundasnotbeenconvictedofa |submissionand
rime. pproval
11 [TheProvidershalltestallstaff|C.3.5.7 [ElectronicBiennial’[Within15daysprior|hohavedirectcontactwith IAsNeeded{tothestartof
familiesandchildrenfordrug programservices,landalcoholuse. ithinsevendays
thereafter,priorto
starting
lemployment,andthenbiannually
hereafter.
12.[heProvidershallensurethatallC.3.5.8 [ElectronicIBiennial/[Within15daysprior]
staffhavingcontactwithclients|¢,3,5.9 lAsNeeded {tothestartof
hallcompleteannual rogramservices,tuberculosisscreening ithinsevendays
thereafter,priortostarting
employment,and
thenbiannuallyhereafterfora
hnegativeTBandan;nnualquestionnaireithapositiveTB
13.[TheProvidershallsubmitand [C.3.5.11 [Electronic |Annually/Withinfivedaysof
intain,withinfivedaysof IAsNeededHCA award,updated!HCA award,anorganizational lannually/as
hartthatshowsthereporting needed.lationshipandfunetionofall
‘eystaffpersons.
14 [TheProvidershallsubmita lelectronic[Annually/[Within15daysof
rittenjobdescriptionforeach [AsNeeded|theHCA award,itis
sitionfundedthroughthe ipdatedannually/as[HCA needed,
15_|TheProvidershallsubmitan; Electro [Monthty/[Submitmonthly/

28

hhangesinstaffingpatternsin JAsNeededhisneeded.jadvanceandinwritingtotheCAforapproval.
16 [Thekeypersonnelspecifiedin [C.3.5.24 [Blectronic[Annually/{Within30daysof3.5.16ofthissolicitationare sNeededfheHCA award,itis
consideredtobeessentialtothe jupdatedorkbeingperformedhereunder nnually/asneeded.
[Priortodivertinganyoftheecifiedkeypersonnelforany
feason,theProvidershallnotifytheCA.
17.[TheProvidershallsubmitand [C.3.5.25 [Electronic |Annually/[Within30daysofimplementanon-fraternization |AsNeededtheHCA award,itis
policyforallstaff,volunteers, jupdatedannually/aslandsubcontractorsthatprohibits needed.
interactionsbeyondthescopeofprofessionaldutieswithinthirty
30)daysofawardtotheCA.
18.|TheProvidershallprovidethe [C.3.6.1 [Electronic [Annually[Within15daysofCA withatrainingplanthat theHCA award;describesthetrainingtobe lupdatedannually
provided,thescheduleoftraining,andwhetherthe
[Provider,DHS,CoClead,ortherentitywillprovidetheraining.
18 [PheProvidershallensurethe |C.3.8.6 [Electronic[Daily [Thedailylogshalldailylogissubmittedviaemail\.3.8.7 beinitiateduponthe
0thestth.log@de.gov lirstfamilyintake
landshallbeupdateddailyby11:00AM.
19 [TheProvidershallsubmit [Electronic Monthly Bythe10"ofthemonthlysummaryreportstothe lrollowingmonthfor"Aregardingtheprogress epreviousmonth,
jowardtaskcompletionandSOW requirements.
20.[PheProvidershallreportunusual|C.3.9.3 Electronic [Asneeded |Within24hours
incidentsthroughtheDHS afiertheoccurrencejunusualincidentdatab: fanincident
wailableonline.
21.{PheProvidershallsubmita 13.9.4 lElectronie Monthly [DuemonthlybythemonthlyUIRreportusingDHS’s Is"ofthemonthfor
lesignatedprocessand thepreviousmonth.emplate. lIfthe5‘ fallsona
eekend/holiday,pleasesubmityour
|requestpriortotheth
29

22.[TheProvidershallsubmitafinalC.3.9.81 [Electronic[Annually— [Onthe30thday
fannualreporttotheCA laftertheendofthecurrentperiodof
erformance.
23.[TheProvidershallconduct 3.9.10| lElectronic Monthly [Submitbythe10"o:
‘ustomerSatisfactionSurveys0 hefollowingthehouscholdsinthefacility month,
every45daysandupon
jischarge.
24 {TheProvidershallparticipatein|C.3.9.11[1 lElectronic/In [Annually{OnceAnnuallytheDistrict'sannualPoint-In- [PersonActivity
[Time(PIT)count.
25 |TheProvidershallsubmitan |C.3.9.12| [Electronic Monthly [Duemonthlybythe
[EmergencyShelterMonthly 110"of themonthfor
(DataQualityDataVerification thepreviousmonth
FormintheAggregatedMonthly
ReportsandotherdesignatedlocationsasdeterminedbytheA bythe10"ofthefollowing
jmonth.
26 |TheProvidershalldevelopand |C.3.10.2[1 [Electronic[Annually[Within30calendarestablishaclientgrievance KdaysoftheHCA
rocess. ward,updatedfannuall
27 [TheProvidershallsubmita— [C.3.10.41 [Electronic [Monthly[Duemonthlybythemonthlyelectronicreportofall 10"ofthemonthfor
[grievancesandresolutionplans thepreviousmonth
iatheAggregatedMonthly
Reports.
28 [PheProvidershallcreatea 10.5 fh [Electronic[Annually— |Withinthirty
centralizedcomplainthotlinefor alendardaysofjouseholdstofilegrievancesand HCA award;
hallensurethenumberisposted lupdatedannually.
[prominentlyincommonareas,includinginthediningroom. landfotlowupon
meetingareas,common allsreceivedwithinhallways,andtheadministrative 54hours
lice.
[TheProvidershallmonitor,intainalog,andfollowupon
allsreceivedwithin24hours.
29 [TheProvidershalldevelopa (3.11.1[I Electronic nnually Within30systemformaintainingrecords alendardaysof
fhatshallincludeinformation HCAlistedinsection€.3.11.1 kward;updated
wnnuall
30_[TheProvidershallestablishand |C.3.14.1__[1[Electronic[Annual ithin30calendar
30

Jmaintainafinancialmanagement
kystemforthemonthlyisbursementofpaymentstoany
uub-Providers.
KdaysoftheHCA
ward,updatedkinnually.

31.{TheProvidershallsubmit 1 [Electronic[Monthly ithintencalendarjonthlyinvoicesviathee- laysaftertheclose
linvoicingportaltotheCA. eachmonth,
32 |TheProvidershallprovidetothe|C. h lElectronic nnually —_|Withinthirtydaysof[CAanEmergencyPreparedness theHCA award;Plan. jupdatedannuall
33.{TheProvidershall,asrequired 1 [Electronic[Annually| Within45daysof
ytheMcKinney-VentoActand theHCA award;'samendedbytheHEARTH jupdatedannually.
|Act,providedocumentationthat
lemonstratestheProviderhas
establishededucation-related
jpoliciesandpracticesforjouseholdsSTFH.
34.[TheProvidershallconduct 1 [Electronic Monthly [Bythe10"oftheegularroominspectionsto followingmonth
ltacilitateacleanandsafe example:October'senvironmentperthefacility ‘oominspectionsare|
rogramrules. lsubmittedby
|Asampleoftwenty(20) lovember10")
ompletedformsshouldbe
epresentativeofallstaffemberswhocompleteroom
jinspections.
35.{TheProvidershallprovidethe 1 IElectronic[AnnuallyWithin30daysofICAwithwrittenprocedures theHCA award;
land/oraprocessmapoutlining ipdatedannually.
theintake
36 [TheProvidershallconduct i lelectronic Monthly {Thereshallbeadrillmonthlyfiredrillsanddocument -onductedduringa
-ompliance. {differentshiftforachmonthina
arter.
37 [TheProvidershallensure s lamis/ [Daily |WiththefirstsevenKiversionservices Needed[Electronic daysaflerintakeand|
-verysevendayshereafterfortheinitial30daysfollowingjlacement.
31

38 [Tosupportexitstohousing,the |C.3.20.6[As HMIS/ Within7 Withinsevendayso
[ProvidershallensureCase eeded [Electronic[Days lintakeandas[Managerssupporthouseholdsto hneeded,
ollectallnecessary\documentation.
39 [heProvidershallconducta— |C.3.20.7| lelectronic ithin14 |Withinfourteendays|
sreditcheckforallhouseholds. Kdays fintake,
40.[TheProvidershallmakeall (C.3.20.15.[LIHMIs/ Monthly Onecontactamontheasonableeffortstohaveatleast IElectronic ithhouseholdsfor
necontactamonthwith theinitial60dayshouseholdsfortheinitial60days lrotlowingexit.
followingexitfromshelter
41 [PheProvidershallensurethatan|C.3.21.5[As lmis/ [Daily Withinsevendayso'
[F-SPDATassessmentis NeededElectronic intake.Intheeventconductedforhouseholds. hehousehold
emainslongerthan120days,theF-
SPDATshallbeipdatedevery120daysuntilthe
esidentdischarges.
42.[TheProvidershallensureCase{C.3.23.1[1 IMIS/Electronic[Weekly[Iwiceaweek
lanagershaveaminimumof2contactsperweekwitheach
resident(headofhousehold)andfaredocumentedinHMIS
43 [TransportationAssistance:The |C.3.24.3[1 [Electronic[AtIntake/[AtIntakefornew
[ProvidershallensureCase Monthly families,reportinlanagersdiscussschool emonthlyreportransportationneedswiththe rasdeterminedby
jouseholdduringtheintake theCA.process.
[TheProvidershalltrackand‘eportalltransportationassistant
lieesinthemonthlyreportorasdeterminedbytheCA orDHS
[ProgramManager.
44 ApplicationFeeAssistance:The |C.3.24.4I lelectronic sNeeded/[AtIntakefornewrrovidershallensurethatCase Monthly families,reportin
Managersassistclientswith themonthlyreportlapplicationfeeassistance. as determinedby
[TheProvidershalltrackand theCA.
Ieportallapplicationassistant
IfeesinthemonthlyreportorasdeterminedbytheCA orDHS
[ProgramManager.
32

45 [TheProvidershallconductan |C.3.26.3[I [Electronic nnually/[Within30daysofinventoryreportforall |Asneeded {theHCA award,
equipmentvaluedatfiftydollars ipdated
$50.00)ormoreateach [Annuallyoras
facility. needed.
46 [TheProvidershallbe briefedbyve 27.3 |per [Electronic Annually {Within30days
theDHS FacilitiesCoordinato lracitity lrotlowingthe
regardingtheBOPwithin30days turnoverofthefollowingthetumoverofth wilding,
uilding. ipdated/revisedas
neededataminimumannuall
47.[PheProvidershalldevelopand |C.3.29.1Iper_ [Electronic[Annually— Within30daysof
perateaservicecallprogram lracitity subcontracthatincludespoliciesand fexecution,updated
roceduresforrespondingtoall mnnually30calendar|ervicecalls. laysafteroption
ear execution, and
\odifiedasneeded
48.[TheProvidershallreport C.3.29.3|As Electronic Immediately[Emergencyshallbeuildingrepairsandmaintenance leeded within— reported
issueswithin24hoursof (24)hours_jimmediately.identificationviatheDHS MaintenanceissuesMaintenanceandRepairTool thin24hours
(Platform.
49 |TheProvidershalldevelopa {C3302 [Iper__ Electronic Annually{Within30calendar
-omprehensiveJanitorialFacility| facility {laysofsubcontract[AssignmentRecord, fexecution,updated
fannuallyormodified!
lasneeded
50.[TheProvidershallsubmittothe|C.3.30.1|lper [Electronic jonthly onthlybytheend‘Ajanitorialschedulesatthe facility feachmonthfor
ndofeachmonthforthe thefollowing{followingmonth. jonth
51 [TheProvidershallensureall {C.3.30.6[52 IPaper Weekly [Weekly
requirementsinSectionC.3.30faredocumentedandposted.For
example,theProvidershallpostcleaninglogsatentrancesthat
[providethedateandtimeofkervicesprovided.
52.[fheProvidershallparticipate|C.3.32.11 lElectronic Monthly [MonthlyandasithJanitorial/Facilitymeetings ecded
ithdesignatedDHSstaff.
53 |TheProvidershalltrackand ¢.3.32.3.[I [Electronic Monthly, lonthly,Quarterly,
providetheCA within30days wuarterly, [Semi-Annually,
fawardamaintenance ISemi- annually,oras
33

‘cheduleforthecontractperiod nnually,— freededofthefollowingactivities.The |Annually,or[ProvidershallnotifytheCA of sneeded
lanychangestothescheduleatlleast30daysinadvanceofthe
lactivity.TheProvidershalljustthecleaningschedulefor
temslistedbelowifKdeterminednecessarybythe
ICAorDHSdesignee.
54 |TheProvidershallestablishand |C.3.32.4[1 [Electronic [Annually[Within30daysof
implementacompleteQuality theHCA award,andYontrolPlan(QCP)toensurethe| fannually.
equiredservicesareprovidedffectivelyandsuccessfully.
55.{TheProvidershallpOSSEssall(C.3.39.4[As [Electronic |Annually/Securitylicenseslicensesandcertificationsto 3.39.4.1Needed sNeeded.[shallbesubmittedat
jperformservices. hetimeofclearancesubmissionandprior0expiration
56 [TheProvidershallsubmit c.3.39.5|iper [ElectronicAnnually [Within30calendar
ISecurityPostOrders. facility {daysofsubcontractxecution,updated
nnuallyormodified|sneeded
57.{heProvidershallsubmitafood[C.3.40.7_[1 letectronic [AnnuallyWithin30calendarkervicesplan Kdaysofsubcontract
lexecution,updatednnuall
58.{TheProvidershallsubmit C3411 IL [Electronic jonthly [Onthe25"ofeachjonthlyfoodmenus. month(ornextusinessdayifdate
fallsonaweekend/holiday)forthe
lrollowingmonth
34