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MURIEL BOWSER
MAYOR
November 24, 2025
The Honorable Phil Mendelson
Chairman
Council of the District of Columbia
John A. Wilson Building
1350 Pennsylvania Avenue, NW, Suite 504
Washington, DC 20004
Dear Chairman Mendelson:
Pursuant to section 451 of the District of Columbia Home Rule Act (D.C. Official Code § 1 -
204.51) and section 202 of the Procurement Practices Reform Act of 2010 (D.C. Official Code §
2-352.02), enclosed for consideration and approval by the Council of the District of Columbia is
proposed Modification No. M0023 to Contract No. CW95848 with Maximus US Services, Inc.
(Maximus) to exercise option year four in the not-to-exceed amount of $6,523,640.64. The period
of performance is from December 6, 2025, through December 5, 2026.
Under the proposed modification, Maximus will continue to provide staff and operate a full-service
Center of Excellence Tier 1 Customer Service Center supporting individuals who are applying and
enrolling into health and human services programs through the District of Columbia Access
System.
My administration is available to discuss any questions you may have regarding the proposed
modification. In order to facilitate a response to any questions you may have, please have your
staff contact Marc Scott, Chief Operating Officer, Office of Contracting and Procurement, at (202)
724-8759.
I look forward to the Council’s favorable consideration of this modification.
Sincerely,
Muriel Bowser
1
GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement
Pursuant to section 202(c) of the Procurement Practices Reform Act of 2010, as amended, D.C.
Official Code § 2-352.02(c), the following contract summary is provided:
COUNCIL CONTRACT SUMMARY
(Option Year Contract)
(A) Contract Number: CW95848
Modification M0023
Proposed Contractor: Maximus US Services, Inc. (Maximus)
Contract Amount: Not-to-exceed (NTE) $6,523,640.64
Term of Contract: December 6, 2025, through December 5, 2026
(Option Year Four)
Type of Contract: Labor Hour
(B) Identifying number of the underlying contract, including the identifiers assigned to the
underlying contract by the Council for the base period and any subsequent option periods:
Base Year Amount: NTE $4,660,713.84
(A24-0474)
Option Year One Amount: NTE $5,649,082.17
(CA24-0743)
Option Year Two Amount: NTE $6,940,769.62
(CA25-0525 and CA25-0937)
Option Year Three Amount: NTE $6,719,863.20
(CA25-1105)
Option Year Four Amount: NTE $6,523,640.64
(C) A certification that the Citywide Clean Hands database indicates that the proposed contractor
is current with its District taxes. If the Citywide Clean Hands Database indicates that the
proposed contractor is not current with its District taxes, either: (1) a certification that the
contractor has worked out and is current with a payment schedule approved by the District;
2
or (2) a certification that the contractor will be current with its District taxes after the District
recovers any outstanding debt as provided under D.C. Official Code § 2-353.01(b):
The Citywide Clean Hands database certified that Maximus is current with its District taxes.
(D) A certification that the proposed contract is within the appropriated budget authority for the
agency for the fiscal year and is consistent with the financial plan and budget adopted in
accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:
The Office of the Chief Financial Officer certified that sufficient funding is available.
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GOVERNMENT OFTHE DISTRICTOF COLUMBIA.
DepartmentofHealthCareFinance
wk
OfficeoftheChieficeoftheChiefFinancialOfficer =
‘MEMORANDUM
TO: NancyHapemanChiefProcurementOfficerOfficeofContractingandProcurement
THRU: DeliciaV.Moorepeti; corapatoanJeliciaV;Moore2AssociateChiefFrianclalOWeer«omenHumanSupportServicesCluster
DarinShafferDarrin DalysonyarnAshat‘AgencyFlcalOfficer A Shafferoseistazasssnor
DepartmentofHealthCareFinance
FRO
DATE: October22,2025
SUBJECT: CertificationofFundingforDCAS—MaximusUSServices—OptionPeriodFour
‘TheOfficeoftheChiefFinancialOfficerherebycertifiesthatthesumof$6,523,640.64isincludedintheDistrict’sLocalBudgetandFinancialPlanforFiscalYear2026tofundthecostsassociatedwiththeDepartmentofHealthCareFinance's(DHCF)MaximusUSServicescontracttostaffandoperateaCenterofExcellenceTier1CustomerServiceCentertosupporttheDistrictofColumbiaAccessSystem(DCAS).ThiscertificationsupportstheContactCentercontractbeginningDecember6,2025,throughDecember5,2026.ThisreplacesthepreviouslyrequestedfundingcertonOctober03,2025.Thefundallocationisasfollows:
‘Vendor:MaximusUSServices Contract#CW95848
FiscalYear2026Funding:12/6/25-09/30/26
DIFS| DIFSCost| DIFS| DI 5 iFund_|Center| Program| Account|Pfieet]Award|SubTask| AllocationTotal
|Agency|
HO | 4025002 [70154|" 100201_|7132001[200881|2002472|25.45 25.20%_| $1,369,964.55
HTO| 1010001 [70154|" 100201_|7132001, = 10.80%| $587,127.66
JAo_|4020002 |"~70321100071| 7132001|400553]2002681|23.01_|20.50%| $1,114,455.28
HTO| 1010001| 70154| 100201_[7132001| - = = 20.50%_| $1,114,455.28Ho | 10001| 70154 [100201[7132001[= = = 23.00%_| $1,250,364.45
FY26MaximusUSServices-ParentID—10360 Total| $5,436,367.20
FiscalYear2027Funding:10/1/2026— 12/5/2026
DIFS| DIFSCost| DIFS| DIFS
[Agency]Fund| Center| Program| Account|Pf0ieet]Award |SubTask|Allocation Total
HT0| 4025002| 70154|" 100201_|7132001[200881|2003099|25.45_|25.20%| $273,992.91Ho [1010001| 70154[ 100201_|7132001 [_- - - 10.80%| $117,425.53Jao_|4020002 |70321 100071| 7132001[400553]200268123.01| 20.50%| $222,891.06HT | 1010001 [70154 [100201[7132001| - = = 20.50% {$222,891.06HTO [1010001[70154| 100201_[7132001 |_- = = 23.00%| $250,072.88
FY27MaximusUSServices-ParentID-10360 Total| $1,087,273.44
4414%St.NW,Suite900South,Washington,D.C.20001(202)442-5988FAX(202)478-1373
UponapprovaloftheDistrict'sLocalBudgetand FinancialPlanbytheCouncilandtheMayorandcompletionofthethirty-dayCongressionallayover,fundswillbesufficienttopayforfeesandcostsassociatedwiththecontract.Thereisnofiscalimpactassociatedwiththecontract,
Shouldyouhaveanyquestions,pleasecontactmeat(202)442-9079.
4414"St,NW,Suite900South,Washington,D.C.20001(202)442-5988FAX(202)478-1373
AMENDMENT OF SOLICITATION / MODIFICATION OF CONTRACT
1. Contract Number Page of Pages
CW95848 1 2
2. Amendment/Modification Number 3. Effective Date 4. Requisition/Purc hase Request No. 5. Solicitation Caption
M0023
December 6, 2025
DCAS Tier 1 Customer Service
Center
6. Issued by: Code 7. Administered by (If other than line 6)
Office of Contracting and Procurement
441 4th Street NW, Suite 330S
Washington, DC 20001
Department of Healthcare Finance
441 4th Street, N.W. Suite 900S
Washington, DC 20001
8. Name and Address of Contractor (No. street, city, county,
state and zip code)
Maximus US Services, Inc.
1600 Tysons Blvd, Suite 1400
McLean VA, 22102
Artencia Hawkins Bell
Managing Director
Phone: (301) 785-2115
Email: ArtenciaHawkinsBell@maximus.com
9A. Amendment of Solicitation No.
9B. Dated (See Item 11)
X
10A. Modification of Contract/Order No.
Contract No. CW95848
Code
Facility
10B. Dated (See Item 13)
December 6, 2021
11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS
The above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended. is not extended.
Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:
(a) By completing Items 8 and 15, and returning __________ copies of the amendment: (b) By acknowledging receipt of this amendment on each copy of the offer
submitted; or (c) BY separate letter or fax which includes a reference to the solicitation and amendment number. FAILURE OF YOUR ACKNOWLEDGMENT TO
BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION
OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such may be made by letter or fax, provided each letter or
telegram makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.
12. Accounting and Appropriation Data (If Required)
13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACT/ORDERS,
IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14
A. This change order is issued purs uant to (Specify Authority): 27 DCMR, Chapter 36, Contract Modifications
The changes set forth in Item 14 are made in the contract/order no. in item 10A. X
B. The above numbered contract/order is modified to reflect the administrative changes (such as changes in paying office, appropriation data
etc.) set forth in item 14, pursuant to the authority of 27 DCMR, Chapter 36, Section 3601.2.
C. This supplemental agreement is ent ered into pursuant to authority of:
D. Other (Specify type of modification and authority)
E. IMPORTANT: Contractor is not is required to sign this document.
14. Description of Amendment/Modification (Organized by UCF Section headings, including solicitation/contract subject matter where feasible.)
Contract No. CW95848 is hereby modified as follows:
A. Pursuant to Section F.2 of the contract, the Distri ct hereby exercises Option Year Four for the period of
performance from December 6, 2025 through December 5, 2026 in the amount not-to-exceed
$6,523,640.64
B. Attachment A: Option Year Four Price Schedule.
All other terms and conditions remain unchanged
Except as provided herein, all terms and conditions of the document is referenced in Item 9A or 10A remain unchanged and in full force and effect.
15A. Name and Title of Signer (Type or print) 16A. Name of Contracting Officer
Latora Davis
15B. Name of Contractor
(Signature of person authorized to sign)
15C. Date Signed 16B. District of Columbia
(Signature of Contracting Officer)
16C. Date Signed
Contract No.: CW95848
Contractor: Maximus US Services, Inc
Caption: Center of Excellent Tier 1 Customer Service (COECSC)
(December 6, 2025 through December 5, 2026)
CLIN Labor Category Hourly Labor
Rate*
Estimated Labor
Hours
Estimated Total
Amount
4001 Customer Service Representative
(CSR) (Up to 60 staff) 36.71$ 119,520 4,387,579.20$
4002 Customer Service Representative
Supervisor (Up to 5 staff) 51.18$ 9,960 509,752.80$
4003 Project Manager (1 staff) 104.46 $ 1,992 208,084.32$
4004 Customer Service Representative
(CSR) (Additional 18 staff) 36.71$ 35,856 1,316,273.76$
4005 RESERVED
4006Customer Service Representative
Supervisor (Additional 1 staff) 51.18$ 1,992 101,950.56$
4007 RESERVED
4008 RESERVED
4009 RESERVED
Not-to-Exceed
Amount
$6,523,640.64
ATTACHMENT A
Price Schedule
Option Year Four
* The fixed hourly rates shall be fully loaded and include wages, benefits, overhead, general and
administrative expenses and profit.
Grand Total for B.3.5
B.3.5 OPTION YEAR FOUR - LABOR HOUR