Proposed Contract with Tyler Technologies, Inc. to Contract No. CW125066

MURIEL BOWSER
MAYOR

January 20, 2026

The Honorable Phil Mendelson
Chairman
Council of the District of Columbia
John A. Wilson Building
1350 Pennsylvania Avenue, NW, Suite 504
Washington, DC 20004

Dear Chairman Mendelson:

Pursuant to section 451 of the District of Columbia Home Rule Act (D.C. Official Code § 1 -
204.51) and section 202 of the Procurement Practices Reform Act of 2010 (D.C. Official Code §
2-352.02), enclosed for consideration and approval by the Council of the District of Columbia is
proposed definitive Contract No. CW125066 with Tyler Technologies, Inc. (Tyler) in the not -to-
exceed amount of $2,070,229.60. The period of performance is from November 26, 2025, through
November 25, 2026.

Under the proposed contract, Tyler will provide a comprehensive student transportation system
that includes routing, scheduling, and global positioning system services.

My administration is available to discuss any questions you may have regarding the proposed
contract. In order to facilitate a response to any questions you may have, please have your staff
contact Marc Scott, Chief Operating Officer, Office of Contracting and Procurement, at (202) 724-
8759.

I look forward to the Council’s favorable consideration of this contract.

Sincerely,

Muriel Bowser

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GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement

Pursuant to section 202(c) of the Procurement Practices Reform Act of 2010, as amended, D.C.
Official Code § 2-352.02(c), the following contract summary is provided:

COUNCIL CONTRACT SUMMARY
(Letter Contract)

(A) Contract Number: CW125066

Proposed Contractor: Tyler Technologies, Inc. (Tyler)

Proposed Contractor’s Principals: Theodore J. Thien

Contract Amount (Base Period): Not-to-Exceed $2,070,229.60

Unit and Method of Compensation: Fixed fee per unit

Term of Contract: Base Period: November 26, 2025, through
November 25, 2026
Letter contract term: November 26, 2025, through
March 26, 2026
Remaining term for the definitized contract: March 27,
2026 through November 25, 2026

Type of Contract: Requirements contract

Source Selection Method: Cooperative Agreement

(B) For a contract containing option periods, the contract amount for the base period and for
each option period. If the contract amount for one or more of the option periods differs from
the amount for the base period, provide an explanation of the reason for the difference:

Base Period Amount: NTE $2,070,229.60

Option Period One Amount: NTE $ 497,756
Explanation of difference from base period (if applicable): The total NTE amount for option
period one includes project management services and the annual software license fee. Hardware
installation and training will occur during the base year only.
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Option Period Two Amount: NTE $ 393,206
Explanation of difference from base period (if applicable): The total NTE amount for option
year two reflects only the annual software license fee. Hardware installation, training, and project
management services are not required during option period two.

(C) The date on which the letter contract or emergency contract was executed:

November 26, 2025

(D) The number of times the letter contract or emergency contract has been extended:

None

(E) The value of the goods and services provided to date under the letter contract or emergency
contract, including under each extension of the letter contract or emergency contract:

$154,856

(F) A description of any other contracts the proposed contractor is currently seeking or holds
with the District.:

None

(G) The goods or services to be provided, the methods of delivering goods or services, and any
significant program changes reflected in the proposed contract:

The contractor will provide a comprehensive student transportation system and equipment that
supports and includes routing, scheduling, and global positioning system services.

(H) The selection process, including the number of offerors, the evaluation criteria, and the
evaluation results, including price, technical or quality, and past performance components:

This contract is awarded through a cooperative purchasing agreement. D.C. Official Code § 2-
354.11 authorizes and encourages the Chief Procurement Officer and her delegated procurement
officer to participate in, sponsor, conduct, or administer cooperative purchasing agreements with
any state, county, or municipal jurisdiction for the procurement of goods and services or
construction.

Tyler Technologies’s student transportation management system, Tyler Drive, is available through
a competitively awarded Sourcewell cooperative agreement (No. 060624-TTI). The District is a
participating member of Sourcewell and will utilize this cooperative agreement as the master
agreement for this procurement.

The D&F for use of Cooperative Purchase Agreement was approved by the Chief Contracting
Officer on March 21, 2025.
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(I) A description of any bid protest related to the award of the contract, including whether the
protest was resolved through litigation, withdrawal of the protest by the protestor, or
voluntary corrective action by the District. Include the identity of the protestor, the grounds
alleged in the protest, and any deficiencies identified by the District as a result of the protest:

None.

(J) The background and qualifications of the proposed contractor, including its organization,
financial stability, personnel, and performance on past or current government or private
sector contracts with requirements similar to those of the proposed contract:

Founded in 1999, Tyler has more than two decades of experience providing public-sector software
solutions. The contractor has demonstrated prior performance delivering student transportation
management technology to nearly 2,500 school districts across the United States and Canada,
supporting daily transportation operations for more than seven million students. Additionally, Tyler
has satisfactorily completed a five-year contract with the District of Columbia Courts, DCSC-19-
RFP-0013 for a case management system.

Tyler has adequate financial resources to perform the services of the contract and the ability to
obtain those resources. The evidence is provided from the contractor’s financial history as reported
by the Dun and Bradstreet business report obtained on December 4, 2025. Tyler is compliant with
the District (Excluded Parties List) and the federal System for Award Management (SAM).

(K) A summary of the subcontracting plan required under section 2346 of the Small, Local, and
Disadvantaged Business Enterprise Development and Assistance Act of 2005, as amended,
D.C. Official Code § 2-218.01 et seq. (“Act”), including a certification that the subcontracting
plan meets the minimum requirements of the Act and the dollar volume of the portion of the
contract to be subcontracted, expressed both in total dollars and as a percentage of the total
contract amount:

The contract will be awarded through a cooperative purchasing agreement and does not require a
subcontracting plan.

(L) Performance standards and the expected outcome of the proposed contract:

The District expects the contractor to provide a comprehensive student transportation system that
incorporates routing, scheduling, and GPS capabilities. The system will provide timely updates and
feedback to parents and local education agencies, support consistent bus punctuality, and enable
clear, real-time communication with stakeholders.

(M) The amount and date of any expenditure of funds by the District pursuant to the contract
prior to its submission to the Council for approval:

$154,856 - PO736011 dated December 31, 2025

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(N) A certification that the proposed contract is within the appropriated budget authority for the
agency for the fiscal year and is consistent with the financial plan and budget adopted in
accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:

The Office of the Chief Financial Officer has certified that funding is consistent with the applicable
financial plan and budget.

(O) A certification that the proposed contractor has been determined not to violate section 334a of
the Board of Ethics and Government Accountability Establishment and Comprehensive
Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-1163.34a; and (2) A
certification from the proposed contractor that it currently is not and will not be in violation
of section 334a of the Board of Ethics and Government Accountability Establishment and
Comprehensive Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-1163.34a:

The proposed contractor has been determined not to violate section 334a of the Board of Ethics and
Government Accountability Establishment and Comprehensive Ethics Reform Act of 2011, and
they have certified that they are not and will not be in violation of section 334a of the Board of
Ethics and Government Accountability Establishment and Comprehensive Ethics Reform Act of
2011.

(P) A certification that the contract is legally sufficient, including whether the proposed
contractor has any pending legal claims against the District:

The Office of the Attorney General has reviewed the contract and finds it legally sufficient. The
Contractor does not have any pending legal claims against the District.

(Q) A certification that the Citywide Clean Hands database indicates that the proposed contractor
is current with its District taxes. If the Citywide Clean Hands Database indicates that the
proposed contractor is not current with its District taxes, either: (1) a certification that the
contractor has worked out and is current with a payment schedule approved by the District;
or (2) a certification that the contractor will be current with its District taxes after the District
recovers any outstanding debt as provided under D.C. Official Code § 2-353.01(b):

The Citywide Clean Hands database indicates the contractor is current with its District taxes.

(R) A certification from the proposed contractor that it is current with its federal taxes, or has
worked out and is current with a payment schedule approved by the federal government:

The contractor certified that it is current with its federal taxes within their bidder/offeror
certification dated December 5, 2025.

(S) The status of the proposed contractor as a certified local, small, or disadvantaged business
enterprise as defined in the Small, Local, and Disadvantaged Business Enterprise
Development and Assistance Act of 2005, as amended, D.C. Official Code § 2-218.01 et seq.:

The contractor is not a certified local, small, or disadvantaged business enterprise.
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(T) Other aspects of the proposed contract that the Chief Procurement Officer considers
significant:

None

(U) A statement indicating whether the proposed contractor is currently debarred from providing
services or goods to the District or federal government, the dates of the debarment, and the
reasons for debarment:

The contractor is not debarred from providing goods or services to the District or federal
government.

(V) Any determination and findings issued relating to the contract’s formation, including any
determination and findings made under D.C. Official Code § 2-352.05 (privatization
contracts):

D&F for Use of Cooperative Purchase Agreement
D&F for Price Reasonableness
D&F for Contractor Responsibility

(W) Where the contract, and any amendments or modifications, if executed, will be made
available online:

www.ocp.dc.gov

(X) Where the original solicitation, and any amendments or modifications, will be made available
online:

Not applicable.
1101 4th Street, SW
Washington, DC 20024
Date of Notice: December 22, 2025 L0015322325Notice Number:
FEIN: **-***3920
Case ID: 18806116

Government of the District of Columbia
Office of the Chief Financial Officer
Office of Tax and Revenue
TYLER TECHNOLOGIES INC
5101 TENNYSON PKWY
PLANO TX 75024-3525

Branch Chief, Collection and Enforcement Administration
Authorized By Melinda Jenkins
To validate this certificate, please visit MyTax.DC.gov. On the MyTax DC homepage, click the
“Validate a Certificate of Clean Hands” hyperlink under the Clean Hands section.
CERTIFICATE OF CLEAN HANDS
As reported in the Clean Hands system, the above referenced individual/entity has no outstanding
liability with the District of Columbia Office of Tax and Revenue or the Department of Employment
Services. As of the date above, the individual/entity has complied with DC Code § 47-2862, therefore
this Certificate of Clean Hands is issued.
TITLE 47. TAXATION, LICENSING, PERMITS, ASSESSMENTS, AND FEES
CHAPTER 28 GENERAL LICENSE
SUBCHAPTER II. CLEAN HANDS BEFORE RECEIVING A LICENSE OR PERMIT
D.C. CODE § 47-2862 (2006)
§ 47-2862 PROHIBITION AGAINST ISSUANCE OF LICENSE OR PERMIT
1101 4th Street SW, Suite W270, Washington, DC 20024/Phone: (202) 724-5045/MyTax.DC.gov

COPY
1050 First Street, NE, 3rd floor, Washington, DC 20002
Phone: 202.727.6436 • Fax: 202.727.2019 • www.osse.dc.gov
MEMOR
ANDUM
TO:
FROM:
DATE:
RE:
Nancy Hapeman
Chief Procurement Officer
Office of Contracting and Procurement
Keith Fletcher
Agency Fiscal Officer
Office of the State Superintendent of Education
December 4, 2025
Certification of Funding Availability for Student GPS Tracking and
Transportation Management System
The contract value and period of performance is NTE $2,070,229.60 from 11/26/25 – 11/25/26
The Office of the Chief Financial Officer hereby certifies that the sum of $2,070,229.60 is included in the
District’s Capital Budget and Financial Plan for Fiscal Year 2026 to fund the costs associated with the
Student GPS Tracking and Transportation Man agement System to support student transportation. The fund
allocation is as follows:
Vendor
: TYLER TECHNOLOGIES, INC Contract #: CW125066
Fiscal Year: 2026
Agency DIFS
Fund
DIFS
Cost
Center
DIFS
Program
DIFS
Account Project Awa
rd Subtask Task Amount
GO0 3030304 40268 400381 7132001 100450 3001280 5.02 5 $1,639,814
GO0 3030304 40268 400381 7132001 100450 3001280 5.01 5 $430,415.60
FY 2026 Contract Total: $2,070,229.60
Should you ha
ve any questions, please contact me at (202) 671-4240.

400 6th Street NW, Suite 9100, Washington, DC 20001 (202) 727-3400

GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of the Attorney General

ATTORNEY GENERAL
BRIAN L. SCHWALB

Commercial Division

MEMORANDUM

TO: Tomás Talamante
Director
Office of Policy and Legislative Affairs

FROM: Robert Schildkraut
Section Chief
Government Contracts Section

DATE: January 15, 2026

SUBJECT: Approval of Contract with value of over $1,000,000.00
Contractor: Tyler Technologies Inc
Contract Number: CW125066
Contract Amount: NTE $2,070,229.60

This is to Certify that this Office has reviewed the above- referenced Contract and that we have
found it to be legally sufficient.

If you have any questions in this regard, please do not hesitate to call me at (202) 724-4018.

______________________________
Robert Schildkraut

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GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement
November 25, 2025
Mr. Bryce Snyder
Tyler Technologies, Inc.
5101 Tennyson Pkwy,
Plano, TX 75024
Subject : Letter Contract (Ref. Contract No. CW125066)
Caption: Student GPS Tracking and Transportation Mana gement System
Dear Mr. Snyder:
This is a Letter Contract (“Letter Contract” or “Agreement”) between the District of Columbia
(“District”) Office of Contracting and Procurement (“OCP”), on behalf of the Office of the State
Superintendent of Education (“OSSE”), and Tyler Technologies, Inc. (“Contractor” or “Tyler”),
wherein the Contractor agrees to provide comprehensive student transportation system that
supports and includes routing and scheduling as set forth in the Statement of Work attached
hereto and incorporated herein as Attachment A.
District is a member of Sourcewell under member number 71875. This is a task order contract
using a cooperative agreement between Tyler and Sourcewell, Contract# 060624-TTI.
The Contractor shall reference contract number CW125066 in all invoices submitted.
The District intends to definitize this Letter Contract within one hundred twenty days (120) days
from the date of the award (the date the Contracting Officer signs this Letter Contract), at which
time this Letter Contract shall merge with the definitized contract but only after negotiation and
mutual agreement between the District and Tyler as to the full terms of the definitized contract.
Before the expiration of 120 days, the Contracting Officer may authorize an extension in
accordance with 27 DCMR § 2425.8, and the District shall immediately notify Tyler of any such
extension. If the District does not definitize this Letter Contract within 120 days following the
date of the award or authorize an extension, this Letter Contract shall expire. Award of the
Definitive Contract shall be merged with this Letter Contract once approved by the Council of
the District of Columbia (“Council”) as contracts in excess of $1,000,000 are subject to their
approval per D.C. Official Code § 2-352.02.
The District will pay the Contractor for the services performed under this letter contract in an
amount not-to-exceed (NTE) $69,700.00 for up to 120 days from execution. In no event shall
the amount paid under this Letter Contract, including any extensions of the Letter Contract
beyond those 120 days, exceed $999,999.00 which is 48.29% the estimated contract NTE of the
one-year base period of the proposed Definitive Contract. If the District and the Contractor agree

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in writing to a definitive contract, the District will pay the contractor for the services performed
during the duration of the Definitive Contract in an amount NTE $2,070,229.60 for the one-year
base period of the proposed Definitive Contract. The proposed definitive contract will require the
prior approval of the Council.

The Contractor shall provide the following activities under this Letter Contract pursuant to the
terms and conditions outlined in the below attachment.
1) Initiate Geographic Information Systems integration to support school transportation
operations.
- Load, configure, and optimize digital maps to include school and home addresses.
- Build county-level mapping layers into the software.
2) Support system readiness for GPS-enabled school bus operations.
- Develop and finalize a bus readiness checklist for tablet installation
- Prepare and submit required data templates, including:
▪ Bus profiles
▪ User accounts
▪ Parent accounts
▪ Student profiles
▪ Historical route data

The parties have attempted in this Letter Contract to negotiate all terms and conditions relevant
to the above services. Additional terms, conditions, or scope that are inseparable from this
contract may be incorporated through mutual agreement, provided that they are documented in
writing via contract modification issued by the District and signed by both parties.

Attachments: The following attachments are incorporated by reference into this Letter Contract:
Attachment A: Statement of Work
Attachment B: Price Schedule
Attachment C: [Intentionally omitted]
Attachment D: Tyler Technologies Software as a Service Addendum together with its exhibits
and schedules as follows:
Exhibit A [Intentionally omitted]
Exhibit B Invoicing and Payment Policy
Exhibit C Service Level Agreement
Schedule 1: Support Call Process
Exhibit D Transportation Solution Terms
Schedule 1: Additional Tyler Drive Terms & Conditions
Schedule 2: Professional Hardware Installation Terms
Schedule 3: Return Merchandise Authorization Process & Termination of
GPS & Tyler Drive Units
Schedule 4: HERE End User Terms
Schedule 5: GeoTab Equipment Warranty
Exhibit E Implementation Plan
Attachment E: Sourcewell Contract #060624-TTI

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Order of Precedence. In the event of any conflict or inconsistency between the terms of this
Agreement and any exhibits, the conflict or inconsistency shall be resolved by using the
following order of precedence:

1. This Letter Contract, Attachment A, Attachment B, Attachment C [Intentionally omitted],
Attachment E, Attachment D and its exhibits

In the event of a conflict between the Cooperative Agreement and the SaaS Agreement, the
Cooperative Agreement shall govern, except for the specific negotiated terms within the SaaS
agreement pertaining solely to:

(a) Indemnification, SaaS Section G.2
(b) Disclaimer, SaaS Section G.3
(c) Limitation of Liability, SaaS Section G.4
(d) Dispute resolution, SaaS Section H.3
(e) Termination, SaaS Section F.2
(f) SaaS Term, SaaS Section F.1
(g) Invoicing and Payment Policy, SaaS Exhibit B
(h) Warranties, SaaS Sections B.5, C.5, D.3, G.3, Exhibit D
(i) Compliance with laws, SaaS Sections B.7, H.17 and H.19

This Letter Contract, together with its attachments and subject to the order of precedence noted
above, represents the entire agreement between the parties with respect to the subject matter
hereof, and supersedes any prior agreements, understandings, and representations, whether
written, oral, expressed, or implied. Purchase orders submitted by the District serves as the
official funding document, which obligates the funds for the services specified in the contract,
and the terms and conditions contained in those purchase orders will have no force or effect to
alter the terms the parties have negotiated in this Agreement. This Letter Contract may be
modified only by a written amendment signed by an authorized representative of each party.
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Signatures:
______________________________________ _____________________
Carla Franson, Contracting Officer Date (Contract Award Date)
Office of Contracting and Procurement
District of Columbia Government
Address for Legal Notices:
Office of Contracting and Procurement
441 4
th St., NW Suite 330 S
Washington DC 20001
Attention: Office of Attorney General
__________________________________ _____________________
Name: Theodore J. Thien Date
Title: Vice President & General Manager
Tyler Technologies, Inc.
Address for Legal Notices:
Tyler Technologies, Inc.
7701 College Boulevard
Overland Park, KS 66210
Attention: Chief Legal Officer
November 26, 2025

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Attachment A
SECTION C: STATEMENT OF WORK

C.1 SCOPE

The Office of Contracting and Procurement (OCP), on behalf of the Office of the State
Superintendent of Education (OSSE), is seeking a Contractor to provide a comprehensive student
transportation System that supports and includes routing, scheduling, and global positioning
system. The application suite shall be designed to enhance/improve data collection, data flow,
data synchronization, system cohesion, and agency responsiveness, as well as eliminate
redundancy across multiple student transportation solutions. Additionally, the system shall
provide more timely feedback and insight to parents and local education agencies (“LEAs”) as
well as improve student support through consistent bus timeliness and dissemination of
information to parents and key stakeholders. The system shall take this into consideration and
seamlessly integrate logistical solutions that will enhance the efficiency of the operation.

Because the Contractor will have access to Personally Identifiable Information (PII), and
education records, the District and Contractor are required to adhere to applicable laws
pertaining to student data privacy, including the applicable provisions of the Family Educational
Rights and Privacy Act (FERPA) at 20 U.S.C. § 1232g, with implementing regulations at 34
CFR 99 et. seq., and the Individuals with Disabilities Education Act (IDEA) at 20 U.S.C. § 1400
et, seq. In accordance with FERPA, and in particular 34 CFR 99.31(a)(3)(iv) and
99.35, OSSE is a state education authority that, for the limited purposes of this
Agreement designates Tyler as its Authorized Representative for the limited purpose of this
agreement.

C.1.1 APPLICABLE DOCUMENTS – Intentionally Omitted

C.1.2 DEFINITIONS

Term Definition
API Application Programming Interface
BPR Business Process Reengineering
DC District of Columbia
DCPS District of Columbia Public Schools
District District of Columbia
DOT Division of Student Transportation
ESY Extended School Year
FERPA Family Educational Rights and Privacy Act
HIPAA Health Insurance Portability and Accountability Act of 1556 is United States
legislation that provides data privacy and security provisions for safeguarding
medical information.
IDS Integrated Data System
LEA Local Education Agency
MAR District of Columbia Master Address Repository for addresses.

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MS SQL Microsoft Structured Query Language
OCTO Office of the Chief Technology Officer
ODS Operational Data Store is a database designed to integrate data from multiple for
reporting, controls, and operational decision support.
OSSE Office of the State Superintendent of Education. Serves as DC’s state education
agency.
PRC Parent Resource Center
QA Quality Assurance
SaaS Software as a Service
SEA State Education Agency
SSL Secure Sockets Layer encryption
URL Uniform Resource Locator
USI Unique Student Identifier
WBT Web-Based Training
XML Extensible Markup Language
11 - 12 month
schools
Schools that are open from 11-12 months for their regular school years.
Configuration Configuration means adapting the application to the OSSE's requirements
without programming changes or external software products.
Dispatch
Team
The team that will compile, maintain, and distribute school bus routing books,
mobile devices, rosters of school buses, and drivers assigned for duty.
PII Personally Identifiable Information. Information that, alone or in combination,
can be linked to a specific student, including but not limited to:
• Name of student, parents, or other family members.
• Address of student, parents, or other family members.
• Personal identifier, such as a Social Security Number, unique student
identifier (such as OSSE’s USI), or biometric record.
• Indirect identifiers, such as date of birth, place of birth, or mother’s
maiden name.

C.2 BACKGROUND

The Office of the State Superintendent of Education Division of Student Transportation (“OSSE
DOT”) is a regional transportation system that transports approximately 4,100 eligible students
with disabilities to school each day. OSSE DOT has 700 buses that travel approximately 40,000
miles each day, originating from four bus terminals throughout the District. OSSE DOT is
required to provide safe and appropriate round trip transportation, at no cost, for all eligible
District students receiving specialized education and/or related services, whose individual needs
require transportation to and from education programs and/or related service sites.

OSSE DOT’s operational model consists of door-to-door service. These services must be
provided, uninterrupted, throughout the school year and the extended school year, in accordance
with the Individuals with Disabilities Education Act (“IDEA”). The current business operations
in OSSE DOT consists of an individual System that formulates bus routing and scheduling and
student ridership tracking. Currently, OSSE DOT has two global positioning software (GPS) and

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hardware Systems installed for fleet tracking and parent notification, which OSSE DOT would
like to replace with a single System.

Contractor and OSSE are committed to ensuring the privacy and protection of student
information in compliance with all applicable federal and local laws. At the same time, OSSE is
committed to facilitating access to and use of education data, so education stakeholders have
high-quality information for decision-making, as described in OSSE’s strategic plan.

C.3 REQUIREMENTS

The Office of the State Superintendent of Education - Division of Student Transportation (OSSE
DOT) is seeking a Contractor and/or System that can meet/adhere to the following requirements:

C.3.1 Privacy and data sharing agreement

C.3.1.1 The Contractor shall comply with the applicable provisions of the Family Educational
Rights and Privacy Act (FERPA) in all respects. “FERPA” includes any amendments thereto, as
well as all requirements of Chapter 99 of Title 34 of the Code of Federal Regulations.

C.3.1.2 The Contractor shall provide software that enables the District to comply with the
applicable provisions of the Individuals with Disabilities Education Act (IDEA) including any
amendments.
C.3.1.3 The Contractor shall use data disclosed to Contractor only for the purpose of performing
the specific services outlined in the contract and shall not use it for any other purpose, including
personal gain or disclosure to unauthorized parties.
C.3.1.4 The Contractor shall not release PII provided by OSSE except as specifically authorized
by the Contract Administrator. All PII must be always kept confidential, using appropriate
safeguards to maintain the security of personal information.

C.3.1.5 The Contractor shall use, and store data disclosed pursuant to this Contract in a manner
that will preserve the confidentiality of PII and will require that this information is not disclosed
to anyone other than authorized representatives.

C.3.1.6 The Contractor shall not re-disclose data disclosed pursuant to this Contract to any
other person, entity, or governmental agency not specifically authorized in the Contract without
prior written consent from OSSE Data Governance and Privacy. Requests for re-disclosure
should be directed to OSSE.datasharing@dc.gov and gwen.rubinstein@dc.gov.

C.3.1.7 In the event of an unauthorized release, disclosure or acquisition of OSSE’s data that
compromises the security, confidentiality or integrity of OSSE’s data maintained by the
Contractor, the Contractor shall notify OSSE within seventy-two (72) business hours after the
confirmation that a security breach of Client’s Data has occurred. Tyler agrees to adhere to all
applicable federal and state requirements with respect to a data breach related to the Client’s
Data, including, when appropriate or required, the required responsibilities and procedures for

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notification and mitigation of any such breach of Client’s Data, provided the breach of Client’s
Data is attributable to Tyler or its subcontractors. Notifications must be sent to,
osse.datasharing@dc.gov and to the District’s Security Operations Center at soc@dc.gov.
Incident reports shall contain the following information to the extent available:

1. Contract Number or Purchase Order Number
2. Summary of incident including:

a) Nature of incident
b) Storage medium from which information was compromised (e.g. flash drive)
c) Description of information suspected to be lost or compromised, including the
number of affected records
d) Source of the data involved (if known)
e) Actions taken since the incident discovery
f) Any additional information relevant to the incident
g) Date and time incident was discovered
h) Date and time incident happened (if known)
i) Contact information of person reporting the incident

Note: OSSE may take any actions authorized by law to remediate the breach, including, without
limitation, exclusion of Contractor from future access to educational data. Failure to provide
notification under this paragraph may be grounds for termination of the contract.

C.3.1.8 OSSE retains full ownership rights to the information in the education records provided
to the Contractor.

C.3.1.9 The Contractor shall confirm the appropriate time to destroy the data with the Contract
Administrator.

C.3.1.10 The Contractor shall comply with OSSE’s requirements for data destruction by
following the SOC-2 framework.

C.3.1.10 The Contractor shall provide written certification of data destruction within five (5)
business days of destroying the data to osse.datasharing@dc.gov.

C.3.1.11 The Contractor shall adhere to generally accepted education industry-standard policies
on information security, access, and employee controls in the handling of personally identifiable
confidential information. Such policies will include technical, operational, and physical controls.

C.3.2 General System Requirements

C.3.2.1 The Contractor shall provide a secure web-based commercial off-the-shelf (COTS)
product.
C.3.2.2 The Contractor shall maintain the security, nondisclosure, and confidentiality of all PII
in accordance with applicable law.

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C.3.2.3 The Contract shall provide a web-based user interface that is browser independent that
supports the environments including but not limited to: Microsoft Windows 10 or later, Edge 41
and higher, Firefox 58 and higher, and Chrome 64 and higher), MacOS 13 or later (Safari 10 and
higher, Chrome 64 and higher, and Firefox 58 and higher), and mobile devices using Webkit-
based browsers.

C.3.2.4 The System’s MyRide K-12 Parent application shall be mobile compatible and support
Apple iOS and Android devices.

C.3.3 Route Optimization

C.3.3.1 The System shall include route optimization capabilities to create greater transportation
efficiency by simulating the most efficient routing scenarios.

C.3.3.1.1 The System shall allow routers to view individual or multiple runs on an
interactive map to evaluate route efficiency.

C.3.3.1.2 The System shall support the secure transfer of student transportation data
from the system of record through either SFTP or API.

C.3.3.1.3 Routers shall have an option to modify in real time the hard stop times that
were routed by System.

C.3.3.1.4 The System shall analyze student data including pickup and drop-off
locations and automatically assigns students to the most efficient routes based on
district-defined safety and optimization rules.

C.3.3.1.5 The System shall include a Fleet Schedule and a dedicated Planning Mode
that enable operations to allocate buses and drivers efficiently.

C.3.3.2 The System shall provide capabilities to consume employee and buses data from
Systems of record.

C.3.3.3 The System shall allow for manual route adjustments.

C.3.3.4 The System shall provide the capability to perform detailed route planning that includes
manual turn by turn adjustments.

C.3.3.5 The System shall integrate with Tyler Drive, a tablet that provides drivers with real-
time, turn-by-turn navigation to exact pickup and drop-off locations.

C.3.3.6 The System shall create door-to-door stops as well as user defined area stops using
boundaries drawn by the user.

C.3.3.7 The System shall provide step by step directions to the driver for each student riding the
bus as part of the route and allow to print the direction as needed.

10

C.3.3.8 The System shall be capable of allowing users to set schools eligible for ride zones and
not eligible for ride zones using the address information.

C.3.4 Field Trip Requests

C.3.4.1 The System shall have web-based field trip management to automate field trip requests,
approvals, and assignments. The System shall:

a. Allow school level users to enter and view trip requests
b. Allow OSSE to manage approvals and schedules through clear processes defined by
the District
c. Enable user accounts to manage who can access and approve
d. Allow users to group vehicles and manage trip sections to simplify trip planning

C.3.5 Trip Tickets

C.3.5.1 The System shall produce a daily trip plan through a so-called Route Package that is
fully integrated with the Tyler Drive tablet.
C.3.5.2 The System shall have ability to capture data elements to be able to generate a trip
ticket that allows DOT Administrators the flexibility to adjust the data elements included
on the printed form.

C.3.5.3 The System shall allow for management to review and approve completed trips that ran
per day post-trip.
C.3.5.4 The System should allow users and external private route vendors to be able to export
and print trip tickets for trips assigned to them.

C.3.6 Route Tracking

C.3.6.1 The System's map display shall support user-defined geographic features and offer
street-level, satellite, and aerial views to display the location of buses, terminals, schools,
and student pick-up/drop-off points - giving users a clear and detailed view of
transportation operations.
C.3.6.2 The System shall allow users shall be able to search to find a specific bus by bus number
or route number.

C.3.6.3 Users shall have the capability to input an address to view nearby vehicles, along with
their respective directions of travel.
C.3.6.4 The System shall provide plan vs. actual tracking within the routing screen to track bus
stop times, loading/unloading times, and entry/exit events from bus terminals, fueling stations,
and schools.

11

C.3.6.5 The System shall provide real-time departure reporting and a Rollout screen that
monitors bus activity against scheduled times when buses leave early or late from the terminal;
when buses arrive outside the time window for scheduled student pickups or pick up students out
of order, when buses arrive at schools early or late.
C.3.6.6 The System shall allow users to track and set allowable travel times for each student
based on user-defined parameters for each group of runs being built.
C.3.6.7 The System shall provide a playback feature that allows authorized users to view the
historical travel data of any bus on any date and for any recorded time frame. The bus's travel
pattern shall be displayed on the map, along with the speed, direction, time, and date.
C.3.6.8 The System allow the user to identify any stops that are not part of route that should be
marked as unplanned stops.
C.3.6.9 The System shall have a mechanism to allow users to define and label routes based on
district-specific naming conventions and criteria.
C.3.6.10 The Contractor shall provide configuration capabilities that allow users to identify
whether a student is associated with an ESY and/or School Year (SY) route.

C.3.6.11 The System shall support instances where one bus runs two different routes, known as a
doubled route which OSSE manages through school arrival and departure times and fleet
schedule planning.

C.3.6.12 The System shall have the capability to automatically determine the safest and most
efficient way to drop students in case of combining or merging of routes based on street-level
safety rules and individual student needs.

C.3.6.13 The System shall provide the capability to create virtual boundaries for student
addresses and send alerts when buses enter or leave a designated area.

C.3.6.14 The System shall allow users to create barrier boundaries that restrict travel through
affected areas in emergency situations.

C.3.6.15 The System shall provide the ability for users to set parameters to trigger exception
events, which can then be retrieved through reports. Exception events include speeding events
based on speeds above threshold values, and excessive idling events, based on set idle time
limits.

C.3.6.16 The System shall enable users to globally configure the "planned" times in routes on
days with delayed openings, by a specified time interval.

C.3.7 Student Ridership Tracking

C.3.7.1 The System shall provide the ability to track student bus’s attendance and provide visual
ridership history within each student’s record.

12

C.3.7.2 The System shall allow the user to record student boarding and exit times.

C.3.7.3 The System shall allow the driver to use Tyler Drive to manually capture ridership.

C.3.7.4 The System shall provide a list of the students on the bus in real time through the Tyler
Drive tablet.

C.3.7.5 The System shall provide the capability to create a report that tracks the length of time a
student rode the bus by recording both boarding and exit times.

C.3.7.6 The System shall provide the capability to create a report that tracks planned vs. actual
"travel time" (difference between the student getting on the bus and the bus's arrival at the
school) based on AM and PM routes.

C.3.7.7 The System shall have the ability to send System alerts for managers/dispatchers in real
time if a student boards or tries to board the wrong bus.

C.3.8 Fleet Management Capabilities

C.3.8.1 The System shall track each bus that has a GPS tablet device installed.

C.3.8.2 The System shall be capable of reporting mileage traveled on individual routes, and field
trips, as well as track time spent idling (engine running, but the bus is not moving) through
standard and custom reporting features.

C.3.9 GPS Tyler Drive tablet devices

C.3.9.1 The Contractor shall provide Tyler Drive devices as quoted unless otherwise agreed.

C.3.9.2 The Contractor shall provide tamper proof tablet mounts as quoted unless otherwise
agreed.

C.3.9.3 The Contractor shall install a tamper proof tablet mount and Tyler Driver tablet device
on each bus.

C.3.9.4 The Tyler Driver tablet device shall be able to pull the assigned route and students
assigned to that route.

C.3.9.5 The Tyler Drive tablet device shall provide the bus driver the ability to manually record
the entry and exit of a student.

C.3.9.6 The GPS tablet device shall track school buses in near real time and record vehicle
activities.

C.3.9.7 Tyler Drive shall transmit real time data using cellular technology to the application and
database servers.

13

C.3.9.8 Tyler Drive shall store raw GPS data including but not limited to:

a. latitude/longitude
b. speed
c. direction
d. date/time

C.3.9.9 Tyler Drive shall transmit information about each bus to include:

a. latitude & longitude
b. speed
c. direction
d. date/time

C.3.9.10 The Tyler drive device shall generate turn by turn driving directions and stop times
without inputting or coding of speed limits, hazards areas, turn restrictions, or similar map
attributes.

C.3.10 Reporting

C.3.10.1 The System shall provide ad-hoc reporting capability so that users can create their own
reports.

C.3.10.2 The System shall include a built-in audit trail for each student record, along with a
global audit report to track changes made across the system.

C.3.10.3 The System shall provide Audit capabilities such as audit logs.

C.3.10.4 The System shall provide audit logs of any additions, deletions, or edits to student data.

C.3.10.5 The System shall be able to capture audit trail with the level of detail based on the
specific area of the program being audited.

C.3.10.6 The System shall have rules and maintenance capabilities that allow for capture of the
user id and time stamp for certain changes in key areas of the System.

C.3.10.7 The System shall allow assets to be marked as active or inactive.

C.3.10.8 The System shall allow user to be able to generate all reports for a specific date, or
custom date range by using multiple data attributes including but not limited to:

a. bus
b. route
c. student
d. bus activity

14

e. terminal
f. vehicle location
g. bus stop times
h. locations
i. loading/unloading times
j. entry/exit events from bus terminals
k. fueling stations
l. schools

C.3.10.9 The System shall connect to OSSE DOT’s existing telematics solution, Navman, to
generate bus activity report with ability to include selected events in the report, example: door
open, close, stop-arm extended etc.

C.3.10.9.1 The contractor shall recommend an alternative telematics solution if the
system connection to Navman is not feasible.

C.3.10.10 The System shall allow users to be able to track via reporting tools in the system on
the percentage of buses arriving at school on time (within a designated time window, based on
the scheduled arrival from routing & scheduling, e.g. Planned vs. Actual Reporting) by terminal.

C.3.10.11 The System shall allow users to be able to generate on-time, late and early arrival &
departure report by bus, route, driver for selected duration.

C.3.10.12 The System shall be capable of creating reports that may separately or in aggregate
include mileage for selected buses, routes, field trips, as well as time spent idling (engine
running, but the bus is not moving) for specified time duration.

C.3.10.13 The System shall include a built-in report writer that allows users to generate and
customize reports based on available data fields.

C.3.10.14 The System shall offer historical reporting, trend reporting, and ad-hoc reporting for
all attributes including, but not limited to:

a. bus activity
b. student and route
c. mileage
d. field trips

C.3.10.15 The System shall support comparison reporting between planned tasks and actual
busing activity, such as terminal departures, student pickups, and school arrivals.

C.3.10.16 The System shall include tools that help identify students active for the Term that are
missing from the selected daily schedule.

15

C.3.11 Integration

C.3.11.1 The Contractor shall provide secure SFTP and API to assist with data integration.

C.3.11.2 The System shall be designed to continue functioning using the most recently received
data if there are interface failures on a particular day.
C.3.11.3 The System shall include utilities that support the import and export of data in various
formats, including CSV (with or without headers), Excel, and other commonly used file types.

C.3.11.4 The System shall have the functionality for users to upload/download files in industry
standard formats depending on module.

C.3.12 Project Management

C.3.12.1 The Contractor shall provide the initial Project Plan review at the Project Kick-off
Meeting.
C.3.12.2 The Project Schedule developed by the parties shall include, at minimum, the list of
anticipated activities by phase, milestones with anticipated start and finish dates, durations, and
dependencies for the both the Contractor’s tasks and OSSE’s tasks.
C.3.12.2.1 The Contractor and OSSE’s project manager shall maintain the Project
Schedule throughout the engagement updating and detailing all tasks, dates, and
resources necessary to complete the project in a timely manner.
C.3.12.2.2 The Contractor and OSSE’s project manager shall manage the Project
Schedule.

C.3.12.3 The Contractor shall provide weekly status reports (which may be presented at
executive meetings) which measure, track, and evaluate progress against the project plan.

C.3.12.4 The Contractor shall develop and provide meeting minutes after each weekly meeting.
At a minimum, meeting minutes shall include:

a. Persons in Attendance
b. Date, Time, and Location of the meeting
c. Topics discussed
d. Action Items

C.3.12.5 The Contractor’s Project Manager, or, if unavailable, his or her designee, shall
organize, and actively participate in each weekly status meeting.

C.3.12.6 The Contractor shall create, maintain, and provide upon request a Project Issue Log
detailing issues encountered in the project and the actions taken to resolve project and System
related issues.

16

C.3.13 Document Management

C.3.13.1 The System shall provide functionality for users to upload certain industry-standard
formats of attachments to employee records, student records, and assets.

C.3.13.2 The System shall provide functionality for users to functionality for users to save,
retrieve, and print letters and notices generated by the system. Specific capabilities may vary
based on the module and how the communication templates and processes have been configured.

C.3.13.3 The System shall support the ability to pre-populate standardized documents—such as
forms, letters, and notification templates—with client-specific information. Examples include
trip ticket forms and other operational documents. The availability and formatting of pre-
populated fields depend on the specific document configuration and data available within the
system.

C.3.13.4 The System shall include system includes a secure Form Manager which allows
parents to complete and submit forms that can be captured within Student Transportation.

C.3.14 Authentication

C.3.14.1 The System shall support industry-standard authentication protocols
C.3.14.2 The System shall enable Multi-factor authentication (MFA) and single sign-on (SSO)
capabilities.

C.3.15 Authorization

C.3.15.1 The System shall include the ability to assign permissions for Role-Based Access
Control (RBAC).

C.3.15.2 The System shall allow for users to create customized user groups and dictate
permissions.

C.3.15.3 The System shall allow for customizable permission policies that can be tailored
specific users or roles.

C.3.15.4 The Systems shall have a role for Driver/Employee with the ability to:

a. access to a daily trip plan for the routes they are assigned to that sets expected times
for each bus to depart from the terminal, pick up students, arrive at the school, and
any needed accommodations.
b. manually input ridership information.
c. create a custom field or memo to capture a reason why a student was not riding the
bus.

17

C.3.15.5 The System shall include a role for Parent Resource Center (PRC) with ability to:

a. track the student’s routes.
b. generate reports based on student ridership by student name or USI.
c. use real time mapping System with street and satellite view for effective tracking.
d. send delayed notifications for routes that have deviated from the proscribed trip
schedule.

C.3.15.6 The System shall include a role for the Dispatch team with ability to:

a. in Rollout provide visibility of the run, driver, and vehicle. User can open run
information to view student’s information.
b. Access to AVL and student records.
c. view student records containing student notes.
d. view, automatic eta to next stop pickup or drop off in the MyRide K-12 parent
application.
e. display current driver, bus number, and contact numbers by route in the MyRide
K-12 parent application.
f. Allow authorized users the ability in AVL to view routes by individual terminals
only.
g. exchange messages between driver and dispatcher in Tyler Drive
h. a clean view of runs dispatched, and what runs are running late, need to leave soon
as well as completed.
i. identify routes by status example: late routes, almost late, early, on time.
j. track student ridership with Tyler Drive and Student Transportation.
k. run daily no-show reports, non-riding reports, on time reporting
l. tracking live, historical, speed direction
m. use Student Transportations Routing Hub can provide a way to move students
from one stop/run to another.
n. Allow users access to data to enable them to make informed decisions to identify
alternative routes in case of interruptions.
o. perform route optimization for a driver and/or route, considering factors like
pickups and drop-offs, time windows, and other crucial considerations.

C.3.15.7 The System shall include an external view only role for private route vendors to be able
to:
a. print the trip tickets for routes assigned to them.
b. login and add student ridership data after the trip is completed.

C.3.15.8 The System shall offer the Administrator role with ability to:

a. configure and edit all configurable values related to System functionality
b. add, delete users with specific roles (except System Administrator)

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C.3.15.9 The System shall offer System Administrator role, which is the highest level of role
with ability to:

a. configure and edit all System level attributes
b. add new user roles, edit/delete existing user roles

C.3.15.10 The System shall have the ability to grant access to a School User to: track each bus
route and individual students enrolled into the school that the user is associated with in real-time.

C.3.15.11 The Arrival Board in the System shall have a visual display that will provide visibility
into bus arrivals and departures.

C.3.15.12 The My Ride K-12 shall provide authorized parents or guardians with information
about their students’ run assignments.

C.3.15.13 Tyler’s MyRide K-12 application shall allow parents and guardians to receive real-
time notifications regarding the status of their child(ren)’s bus. These notifications can include
alerts such as "arriving soon" (5, 15 minutes), delays for any reason, incidents, route changes, as
well as confirmation of pick-up and drop-off events.

C.3.16 Data Import

C.3.16.1 The System shall have the ability to import .csv and tab-delimited file formats, as well
as Shapefiles formats for boundary, geofence and other map files. Importable elements include
items such as runs, locations, employees, vehicles, accounts, and others.

C.3.17 System Testing and Deployment

C.3.17.1 The Contractor shall support the OSSE project team with User Acceptance Testing
(UAT) through a secure staging site with deployment planning and provide ongoing support in
accordance with the agreed project scope and timelines.

C.3.18 Training

C.3.18.1 The Contractor shall provide a Training Plan to include training related content.

C.3.18.2 The Contractor shall provide training to OSSE users. Content of training is distributed
beforehand, so OSSE can invite relevant stakeholders to the sessions that pertain to them.
Trainings are conducted with a maximum of 5 individuals for each session, to ensure ample
guidance for each attendee.

C.3.18.3 The Contractor shall provide Train-the-Trainer type training to any OSSE team
members that may require it.

C.3.18.4 The Contractor shall supply training materials to OSSE users. Documentation will also
be available directly within the software, for on-demand access when needed.

19

C.3.18.5 The Contractor shall provide onsite training at locations desired by OSSE.

C.3.18.6 The Contractor shall provide training using OSSE data. The training data sets can be
created within “sandbox” terms to give users an area to test items, without altering the live
environment.

C.3.18.7 Student Transportation shall include built-in documentation on how to create new
‘terms’ in the product. Terms can be used for training sandboxes, planning scenarios and to
archive past school years or summer routes.

C.3.18.8 The Contractor shall provide training and support to facilitate the implementation.
System configurations are applied within user settings or applied on the back-end by Tyler
Support.

C.3.18.9 The Contractor shall assist in the setup and customization of a training environment.

C.3.19 Installation

C.3.19.1 The Contractor shall deliver a customer implementation guide, a project workbook or
checklist.
C.3.19.2 The Contractor shall provide a method for OSSE to report all open issues.

C.3.19.3 The Contractor shall provide Go-live Assist support. This provides the operation with a
support/implementation consultant to be available to their operation when they are deploying the
software.

C.3.19.4 Contractor shall perform GPS tablet device installation in phases.

C.3.19.5 The Contractor shall include release notes with each system release.

C.3.19.6 The Contractor shall provide training materials for each system release.

C.3.20 Support and Maintenance

C.3.20.1 The Contractor shall provide phone in technical support from available from 6:30 AM
Eastern to 8:00 PM Eastern (Monday – Friday) and Saturdays in August from 9:00 AM Eastern
to 3:00 PM Eastern. Support will not be provided on Tyler’s holiday schedule below:

There will be no support coverage on these days.

New Year’s Day Labor Day
Martin Luther King, Jr.
Day
Thanksgiving Day
Memorial Day Day after Thanksgiving
Independence Day Christmas Day

20

C.3.20.2 The Contractor shall troubleshoot technical issues with the System (access,
configurations, licensing, etc.)

C.3.20.3 The Contractor shall troubleshoot issues with devices and GPS as applicable
(configuration, communication, etc.)

C.3.20.4 The Contractor shall provide both telephone and online support. On-site support can be
supported if mutually agreed upon.

C.3.21 Hosting

C.3.21.1 The Contractor shall provide a Service Level Agreement (SLA) that outlines the terms
and conditions related to the use of the Tyler Cloud, including system availability, data security,
performance standards, backup and recovery procedures, and maintenance protocols.

C.3.22 Disaster Recovery

C.3.22.1 The Contractor shall maintain its industry standard Disaster Recovery Plan designed to
require business continuity, data integrity, and timely service restoration in the event of a
disruption. These protocols are supported by Tyler’s SOC 2 Type II compliance.

C.3.23 Security and Compliance

C.3.23.11 The security protocol for data transmission must be secure, encrypted, and include the
following:

a. Underlying Secure layer of TLS 1.4 or greater
b. All Web interfaces must use HTTPS on port 443 for web communications for
egress and ingress traffic. secure protocol for URL connections.

C.3.24 System Performance

C.3.24.1 The System shall support a minimum of 250 concurrent users with the capability to add
additional users as necessary without impacting the average response time of three seconds or
less.

21
DELIVERABLES
The Contractor shall perform the activities required to support the successful completion of the
District’s requirements and submit each deliverable to the Contract Administrator in accordance
with the following:
I. BASE YEAR – Twelve months from date of award
CLIN Deliverable Quantity Format/Method
of Delivery
Due Date
001 GPS Tablet device with
cabling
C.3.9.1
700 Inside delivery As per the
implementation plan
schedule
002 Security mount for GPS
tablet device
C.3.9.2
700 Inside delivery As per the
implementation plan
schedule
003 Installation of GPS tablet
device and security mount
C.3.19.4
700 At bus terminal
location
As per the
implementation plan
schedule
004 secure web-based
commercial off-the-shelf
(COTS) product.
C.3.2.1
1 Electronic As per the
implementation plan
schedule
005 Project Kick-off Meeting
C.3.12.1
1 Virtual Within 10 business
days of letter contract
award
006 Project Schedule
C.3.12.2
1 Electronic 15 business days after
Project Kick-off
Meeting, updated
monthly
007 Weekly Status Reports
C.3.12.6
1 Electronic Weekly
008 UAT
C.3.17.1
1 Electronic After each module
development
009 Data Import
C.3.16.1
1 Electronic 15 business days
before data is
migrated
010 Training Plan
C.3.18.1
1 Electronic 10 business days
before the Training
011 Instructor Led Training
Materials
C.3.18.4
1 per
training
Electronic 10 business days
before the Instructor
Led Training
012 On-site Instructor Led
Training Sessions
C.3.18.5
6 In-person 4 sessions - Terminal
Operations (Fleet and
Routing), Customer

22

Engagement, Audit
and Compliance
1 session – System
Administrator
1 session – Train-the-
trainer
013 Release Notes
C.3.19.5
1 per
release
Electronic 1 month prior to
releases
014 Disaster Recovery Plan
C.3.22.1
1 Electronic 20 business days after
Project Kick-off
Meeting
015 Service Level Agreement
C.3.21.1

1 Electronic 20 business days after
Project Kick-off
Meeting
016 Deployment Planning
C.3.17.8

1 Electronic After UAT has
occurred

Contractor will provide OSSE with an estimated schedule for the services . The schedule is
illustrative and subject to change as the project proceeds based on the parties’ needs and project
circumstances.

II. OPTION YEAR ONE (12 months)

CLIN Deliverable

Quantity Format/Method of
Delivery
Due Date
001 Recurring SaaS (licenses,
maintenance, and support)
C.3.2 – C3.24
1 Electronic Date of
Contract
Renewal

III. OPTION YEAR TWO (12 months)

CLIN Deliverable

Quantity Format/Method of
Delivery
Due Date
001 Recurring SaaS (licenses,
maintenance, and support)
C.3.2 – C.324
1 Electronic Date of
Contract
Renewal

1

Attachment B
PRICE SCHEDULE

I. Base Year – Twelve months from the date of award

CLIN Item Description Qty Unit Unit Price Total NTE
Price
0001 Project Management Services - Letter
Contract Amount (4 months out of the total
12 months in CLIN 18 below) Ref: C.3.12
4 month $17,425.00 $69,700.00
SOFTWARE AS SERVICE Unit Prices in CLINs 0002 through 0010 includes 10% discount.
Total Prices in CLINS 0002 through 0010 reflect partial-year prorating of annual SaaS Fees quoted by
Tyler as further described in Section F(1) of the SaaS Addendum for the initial term.
0002 Student Transportation Vehicles (up to 700
vehicles)
8 months
$2,237.85

$ 17,902.80
0003 Advanced Routing: Vehicles (up to 700
vehicles)
8 months
$1,964.93

$ 15,719.40
0004 Advanced AVL: Vehicles (up to 700
vehicles)
8 months
$1,756.58

$ 14,052.60
0005 Advanced Activity Trips Vehicles (up to 700
vehicles)
8 months
$1,479.15

$ 11,833.20
0006 My Ride K-12: Vehicles (up to 700 vehicles) 8 months
$1,463.70

$11,709.60
0007 Electronic Rollout Sheet: Vehicles (up to
700 vehicles)
8 months
$1,782.75

$14,262.00
0008 Single Sign On: Vehicles (up to 700
vehicles)
8 months
$562.50

$4,500.00
0009 Report Writer 8 months $ 0.00 $ 0.00
Onboard iPaaS
0010 Onboard iPaaS 8 months $ 1,307.25 $10,458.00
Tyler Drive (No discount available)
0011 Version 5 Tablet on the Verizon (US)
Network (4G) (770 units)
8 months $20,212.50 $161,700.00
Subtotal Includes 10% Discount (Total Discount is $11,159.73) $262,137.60
FIXED FEE SERVICES
0012 Telematic GPS: Project Management – Part
time
12 month $ 17,425.00

$209,100.00
Student Transportation
0013 Implementation 66 hour $ 116.00 $ 7,656.00
*0014

County Map - Initial Routing Sale includes
28 county maps implementation and 3
county maps on an as needed basis.(Fee for
District of Columbia county map is included
within the implementation) see page 4 below
28
up
to
31
each
map
$ 2,500 $ 77,500
0015 Base Training (General Core Training- Train
the Trainer)
1 each $ 1,856.00 $ 1,856.00

2

CLIN Item Description Qty Unit Unit Price Total NTE
Price
0016 Advanced AVL Installation and Overview 1 each $ 1,740.00 $ 1,740.00
0017 Single Sign on Setup Fee 4 hour $0.00 $0.00
0018 Project Management – Part time (4 months
included under the letter contract totaling 12
months)
8 month 17,425.00 $ 139,400.00
0019 Custom Report Level 1 1 each $ 1,435.00 $ 1,435.00
0020 Custom Report Level 2 2 each $ 2,250.00 $ 4,510.00
0021 Custom Report Level 3 2 each $ 3,280.00 $ 6,560.00
Tyler Drive
0022 Data Analysis 31 hour $ 205.00 $ 6,355.00
0023 Configuration Setup 1 each $ 2,460.00 $ 2,460.00
0024 Configuration (Train the Trainer) 4 hour $ 205.00 $ 820.00.00
Onboard iPaaS
0025 Onboard iPaaS Setup and Configuration 20 hours $ 205.00 $ 4,100.00
Total Fixed Price $ 459,362.00
0026 Travel – Not-to-Exceed 1 each $146,800.00 $ 146,800.00
Total Fixed Price $ 606,162.00
HOURLY SERVICES
Student Transportation
0027 Additional Student Transportation Training:
-Advanced Routing Training (55 users to be
trained)
-Advanced AVL Training (15 users to be
trained)
-Advanced Activity Trips Training (55 users
to be trained)
-My Ride K-12 Training (60 users to be
trained)
-Electronic Rollout Sheet Training (60 users
to be trained)
296

(55)

(15)

(55)

(60)

(60)
Hours $205.00 $ 60,680.00
0028 Go Live Assistance Implementation:
-Core Go Live Assistance
-Advanced Routing Go Live Assistance
-Advanced AVL Go Live Assistance
-Advanced Activity Trips Go Live
Assistance
-My Ride K-12 Go Live Assistance
-Electronic Rollout Sheet Go Live
Assistance
64 Hours $205.00 $ 13,120.00

3

CLIN Item Description Qty Unit Unit Price Total NTE
Price
0029 Solutions Orientation – Implementation:
- Core
- Adv Routing
- Adv AVL
- Adv Trips
- My Ride K12
16 Hours $205.00 $ 3,280.00
Total $ 77,080.00
Tyler Drive
0030 End User Training: up to 550 drivers (Train
the Trainer)
88 hours $205.00 $ 18,040.00
0031 Go Live Assistance 80 hours $205.00 $ 16,400.00
0032 Go Live Assistance – Software 48 hours $205.00 $ 9,840.00
0033 Solutions Orientation - Tyler Drive
Implementation
2 hours $205.00 $ 410.00
Total $121,770.00
3rd PARTY HARDWARE, SOFTWARE AND SERVICES
0034 Telematic Professional Installation
- Tyler Drive, Vehicles up to 700 units
- Tyler Drive Self-Install Training (2
training courses for up to 5 users each)
- Professional Installation -Additional
Locations up to (up to 3 locations)
1 each $141,760.00 $ 141,760.00
0035 Accessories Shipping and Handling 1 Shippi
ng
$ 7,700.00 $ 7,700.00
Tyler Drive
0036 Version 5 Tablet Kit on the Verizon (US)
Network (4G), includes bumper and wall
charger for tablet.
700 Each $ 1,140.00 $ 798,000.00
0037 Version 5 Tablet Only on the Verizon (US)
Network (4G), includes bumper and wall
charger for tablet
70 Each $ 900.00 $ 63,000.00
Total $ 1,010,460.00
TOTAL NOT-TO-EXCEED PRICE FOR BASE YEAR → $2,070,229.60

4

II. OPTION YEAR ONE (12 months)

CLIN Item Description Qty Unit Unit Price Total NTE
Price
1001 Project Management – Part time (4
months included under the letter contract,
8 months in the base year and 6 months
during option year 1, totaling 18 months)
6 month 17,425.00 $ 104,550.00
1002 Recurring SaaS
Ref: C.3.2 – C.3.24 (unit price includes
10% discount)
1 Each $393,206.00 $393,206.00

TOTAL CONTRACT NTE PRICE FOR OY1 →

$497,756.00

III. OPTION YEAR TWO (12 months)

CLIN Item Description Qty Unit Unit Price Total NTE
Price
2001 Recurring SaaS
Ref:C.3.2 – C3.24 (unit price includes
10% discount)
1 Each $393,206.00 $393,206.00

TOTAL CONTRACT NTE PRICE FOR OY2 →

$393,206.00

* Total Maps Included: 1 District of Columbia base county map is included within the
implementation, 28 additional county maps with core implementation and 3 county maps on an
as needed basis.
• Base County: District of Columbia.
• Additional Counties:
o Virginia:
1. Alexandria
2. Fairfax
3. Loudoun
4. Prince William
o Maryland:
1. Prince George’s
2. Howard
3. Montgomery
4. Baltimore County
5. Baltimore City
6. Allegany
7. Anne Arundel
8. Calvert
9. Caroline

5

10. Carroll
11. Cecil
12. Charles
13. Dorchester
14. Frederick
15. Garrett
16. Harford
17. Kent
18. Queen Anne’s
19. Saint Mary’s
20. Somerset
21. Talbot
22. Washington
23. Wicomico
24. Worcester
• Remaining Maps: If needed, the District may select 3 additional counties on an as-
needed basis. The District’s Contract Administrator shall provide written notice via email
to Tyler’s Project Manager, as necessary, during the Base Year or any exercised Option
Year(s), provided the Contract remains in effect.
o Once the counties are selected and work has started, any changes will need to go
through a District-issued Change Order and may be subject to additional fees. If
work has not yet started on the applicable maps, the District may be able to make
changes at no additional cost.

Training and Installation Travel:
• Trainer/Project Manager Travel: Travel costs for site visits by the trainer or project
manager are not included and will be invoiced at actual expense.
• Training Class:
o Online Sessions: Limited to 5 participants per class, delivered in 2-hour blocks
o Onsite Sessions: Limited to 5 participants per class, delivered in 8-hour blocks
• Installation Travel Costs:
o Installations of 90 or fewer vehicles: Travel expenses are excluded and will be
billed at actual cost
o Installations of 91 or more vehicles: One day of travel expenses will be billed at
actual cost

The parties agree and understand that, depending on project schedule and progress, not all
services might be delivered in the first 12 months from signing the Letter Contract (i.e., the “base
year”). Thus the parties agree that any remaining services not delivered in the “base year” may
be delivered and invoiced and payable as outlined in Option Year 1 or Option Year 2 contract
renewals, and still subject to the aggregated not-to-exceed amounts for the full three years, unless
otherwise agreed.

Tyler Quote detailing the software and services to be delivered under the Agreement
follows this Attachment B; however, the Price Schedule shall prevail over the Quote in case
of any discrepancies.
1

2

3

4

5

Total Tyler Annual Services $ 0 $ 0
Total Tyler Services $ 759,512 $ 0
Total Third-Party Hardware, Software, Services $ 1,010,460 $ 0
Summary Total $ 1,769,972 $ 393,206
Contract Total $ 2,163,178
Travel Not to Exceed $ 146,800
Currency displayed as US Dollar

Comment

• Client has six months to use the services. If Client does not use the services within six months, Tyler may remove the unused
services or issue a new quote to provide services at the contracted rates listed in the Price Schedule via executed contract
modification issued by the District and signed by both parties.

Attachment C
[Intentionally omitted]

Attachment D
Software as a Service Addendum

The terms of this Software as a Service Addendum supplement and form a part of the Agreement.

SECTION A – DEFINITIONS

• “Agreement” means, until the point of definitization (as described in the Letter Contract) the
Letter Contract between Tyler and the District, which includes this Software as a Service
Addendum and other attachments, and, upon definitization, means the Definitive Contract
between Tyler and the District, which will include the Letter Contract.
• “Client” means the District or OSSE as applicable.
• “Data” means your data necessary to utilize the Tyler Software.
• “Data Storage Capacity” means the contracted amount of storage capacity for your Data
identified in the Price Schedule.
• “Defect” means a failure of the Tyler Software to substantially conform to the functional
descriptions set forth in our written proposal to you, or their functional equivalent. Future
functionality may be updated, modified, or otherwise enhanced through our maintenance and
support services, and the governing functional descriptions for such future functionality will be
set forth in our then-current Documentation.
• “Defined Users” means the number of users that are authorized to use the SaaS Services. The
Defined Users for the Agreement are as identified in the Price Schedule.
• “Defined Vehicles” means the number of vehicles identified in the Price Schedule for which
Client is authorized to use the Tyler Software for routing, avl, field trips and other related K12
transportation activities.
• “Definitive Contract” means the contract executed upon definitization (as described in the
Letter Contract) pursuant to the Letter Contract commitment and which shall include the terms
and conditions agreed to in the Letter Contract, including this Software as a Service Addendum
and other attachments/exhibits.
• “White Fleet Vehicles” means the number of vehicles which are not used for routing, avl, field
trips or other related K12 transportation activities for which Client is authorized to use the Tyler
Software and is calculated by subtracting fifty percent (50%) from the number of Defined
Vehicles. White Fleet Vehicles have reduced functionality and use the Tyler Software.
• “Developer” means a third party who owns the intellectual property rights to Third Party
Software.
• “Documentation” means any online or written documentation related to the use or functionality
of the Tyler Software that we provide or otherwise make available to you, including instructions,
user guides, manuals and other training or self-help documentation.
• “Effective Date” means the date by which both your and our authorized representatives have
signed the Agreement.
• “Force Majeure” means an event beyond the reasonable control of you or us, including, without
limitation, governmental action, war, riot or civil commotion, fire, natural disaster, or any other
cause that could not with reasonable diligence be foreseen or prevented by you or us.
• “Invoicing and Payment Policy” means the invoicing and payment policy. A copy of our current
Invoicing and Payment Policy is attached as Exhibit B.
• “Letter Contract” means the written preliminary contractual instrument that authorizes the
contractor to begin immediately manufacturing or delivering goods or performing services prior

to the execution of a definitive contract, and which includes this Software as a Service
Addendum and other attachments/exhibits.
• “Order Form” means an ordering document that includes a quote or investment summary and
specifying the items to be provided by Tyler to Client, including any addenda and supplements
thereto.
• “Price Schedule” means the agreed upon cost proposal for the products and services outlined in
Attachment B.
• “SaaS Fees” means the fees for the SaaS Services identified in the Price Schedule.
• “SaaS Services” means software as a service consisting of system administration, system
management, and system monitoring activities that Tyler performs for the Tyler Software, and
includes the right to access and use the Tyler Software, receive maintenance and support on the
Tyler Software, including Downtime resolution under the terms of the SLA, and Data storage and
archiving. SaaS Services do not include support of an operating system or hardware, support
outside of our normal business hours, or training, consulting or other professional services.
• “SLA” means the service level agreement. A copy of our current SLA is attached hereto as
Exhibit C.
• “Implementation Plan” means the industry standard implementation plan describing how our
professional services will be provided to implement the Tyler Software, and outlining your and
our roles and responsibilities in connection with that implementation. The Implementation Plan
is attached as Exhibit E.
• “Support Call Process” means the support call process applicable to all of our customers who
have licensed the Tyler Software. A copy of our current Support Call Process is attached as
Schedule 1 to Exhibit C.
• “Third Party Hardware” means the third party hardware, if any, identified in the Price Schedule.
• “Third Party Products” means the Third Party Software and Third Party Hardware.
• “Third Party SaaS Services” means software as a service provided by a third party, if any,
identified in the Price Schedule.
• “Third Party Services” means the third party services, if any, identified in the Price Schedule.
• “Third Party Software” means the third party software, if any, identified in the Price Schedule.
• “Third Party Terms” means, if any, the end user license agreement(s) or similar terms for the
Third Party Products or other parties’ products or services, as applicable, and attached hereto.
• “Transportation Solution Terms” means the terms, including terms applicable to items or
services provided by third parties, applicable to Tyler’s transportation solutions. Copies of
current Transportation Solution Terms are included at Exhibit D.
• “Tyler” or “Supplier” means Tyler Technologies, Inc., a Delaware corporation.
• “Tyler Software” means our proprietary software, including any integrations, custom
modifications, and/or other related interfaces identified in the Price Schedule and licensed by us
to you through this Agreement.
• “we”, “us”, “our” and similar terms mean Tyler.
• “you,” “your,” and similar terms mean Client.

SECTION B – SAAS SERVICES

1. Rights Granted. We grant to you the non-exclusive, non-assignable limited right to use the SaaS
Services solely for your internal business purposes for the number of Defined Users or Defined
Vehicles only. The Tyler Software will be made available to you according to the terms of the SLA.
You acknowledge that we have no obligations to deliver a physical copy of the software and we will

not ship copies of the Tyler Software as part of the SaaS Services. You may use the SaaS Services to
access updates and enhancements to the Tyler Software, as further described in Section C(9). For
the avoidance of doubt, access to the SaaS Services is not a perpetual license right.

2. SaaS Fees. You agree to pay us the SaaS Fees. Those amounts are payable in accordance with our
Invoicing and Payment Policy. The SaaS Fees are based on the number of Defined Users or Defined
Vehicles and, if applicable, the amount of Data Storage Capacity. You may add additional users or
additional data storage capacity on the terms set forth in Section H (1). In the event you regularly
and/or meaningfully exceed the Defined Users, Defined Vehicles or Data Storage Capacity, we will
notify you of the overages and provide a reasonable opportunity to eliminate the overages. If you fail
to eliminate the overages after notice, we reserve the right to charge you additional fees
commensurate with the overage(s), which shall be memorialized by the parties in writing via an
executed contract modification issued by the District.

3. Ownership.
3.1 We retain all ownership and intellectual property rights to the SaaS Services, the Tyler Software,
and anything developed by us under this Agreement. You do not acquire under this Agreement
any license to use the Tyler Software in excess of the scope and/or duration of the SaaS Services.
3.2 The Documentation is licensed to you and may be used and copied by your employees for
internal, non-commercial reference purposes only.
3.3 You retain all ownership and intellectual property rights to the Data. You expressly recognize that
except to the extent necessary to carry out our obligations contained in this Agreement, we do
not create or endorse any Data used in connection with the SaaS Services.

4. Restrictions. You may not: (a) make the Tyler Software or Documentation resulting from the SaaS
Services available in any manner to any third party for use in the third party’s business operations;
(b) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of
the SaaS Services; (c) access or use the SaaS Services in order to build or support, and/or assist a
third party in building or supporting, products or services competitive to us; or (d) license, sell, rent,
lease, transfer, assign, distribute, display, host, outsource, disclose, permit timesharing or service
bureau use, or otherwise commercially exploit or make the SaaS Services, Tyler Software, or
Documentation available to any third party other than as expressly permitted by this Agreement.
Notwithstanding anything to the contrary in this Section, you may disclose, with our written consent,
not to be unreasonably withheld, the Tyler Software, SaaS Services, or Documentation to a third
party you consult with regarding the implementation or use of the Tyler Software and SaaS Services.
You must ensure that any such third-party’s use is subject to the terms of this Agreement, and you
acknowledge and agree that you are liable for any breach of the terms of this Agreement by such
third party.

5. Software Warranty. We warrant that the Tyler Software will perform without Defects during the term
of this Agreement. If the Tyler Software does not perform as warranted, we will use all reasonable
efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance
and support process set forth in Section C(9), below, the SLA and our then current Support Call
Process.

6. SaaS Services.
6.1 Our SaaS Services are audited at least yearly in accordance with the AICPA’s Statement on
Standards for Attestation Engagements (“SSAE”) No. 21. We have attained, and will maintain,

SOC 1 and SOC 2 compliance, or its equivalent, for the duration of the Agreement. The scope of
audit coverage varies for some Tyler Software solutions. We will provide you with a summary of
our compliance report(s) or its equivalent, which reports you agree are subject to your
obligation to protect Tyler’s confidential and proprietary information described in Section H(14)
of this Agreement. Every year thereafter, for so long as the confidentiality provision is in effect
and in which you make a written request, we will provide that same information. If our SaaS
Services are provided using a 3rd party data center, we will provide available compliance reports
for that data center.
6.2 You will be hosted on shared hardware in a Tyler data center or in a third-party data center. In
either event, databases containing your Data will be dedicated to you and inaccessible to our
other customers.
6.3 Our Tyler data centers have fully redundant telecommunications access, electrical power, and
the required hardware to provide access to the Tyler Software in the event of a disaster or
component failure. In the event of a data center failure, we reserve the right to employ our
disaster recovery plan for resumption of the SaaS Services. In that event, we commit to a
Recovery Point Objective (“RPO”) of 24 hours and a Recovery Time Objective (“RTO”) of 24
hours. RPO represents the maximum duration of time between the most recent recoverable
copy of your hosted Data and subsequent data center failure. RTO represents the maximum
duration of time following data center failure within which your access to the Tyler Software
must be restored.
6.4 We conduct annual penetration testing of either the production network and/or web application
to be performed. We will maintain industry standard intrusion detection and prevention systems
to monitor malicious activity in the network and to log and block any such activity. We will
provide you with a written or electronic record of the actions taken by us in the event that any
unauthorized access to your database(s) is detected as a result of our security protocols. We will
undertake an additional security audit, on terms and timing to be mutually agreed to by the
parties, at your written request. You may not attempt to bypass or subvert security restrictions
in the SaaS Services or environments related to the Tyler Software. Unauthorized attempts to
access files, passwords or other confidential information, and unauthorized vulnerability and
penetration test scanning of our network and systems (hosted or otherwise) is prohibited
without the prior written approval of our IT Security Officer.
6.5 We test our disaster recovery plan on an annual basis. Our standard test is not client-specific.
Should you request a client-specific disaster recovery test, we will work with you to schedule and
execute such a test on a mutually agreeable schedule. At your written request, we will provide
test results to you within a commercially reasonable timeframe after receipt of the request.
6.6 We will be responsible for importing back-up and verifying that you can log-in. You will be
responsible for running reports and testing critical processes to verify the returned Data.
6.7 We provide secure Data transmission paths between each of your workstations and our servers.
6.8 Tyler data centers are accessible only by authorized personnel with a unique key entry. All other
visitors to Tyler data centers must be signed in and accompanied by authorized personnel. Entry
attempts to the data center are regularly audited by internal staff and external auditors to
ensure no unauthorized access.

7 Student Data Privacy and Breach Notification.
7.1 Privacy Compliance. Tyler shall comply with all applicable federal and state laws, rules, and
regulations pertaining to student Data privacy and security, all as may be amended from time to
time. This shall include, without limitation, the Family Educational Rights and Privacy Act (FERPA)
at 20 U.S.C. § 1232g, with implementing regulations at 34 CFR Part 99.

SECTION C – PROFESSIONAL SERVICES

1. Professional Services. We will provide you the various implementation-related services itemized in
the Price Schedule and described in the Implementation Plan.

2. Professional Services Fees. You agree to pay us the professional services fees in the amounts set
forth in Attachment B. Those amounts are payable in accordance with our Invoicing and Payment
Policy. You acknowledge that the fees stated in the Price Schedule are good-faith estimates of the
amount of time and materials required for your implementation. We will bill you the actual fees
incurred based on the in-scope services provided to you. Notwithstanding the foregoing, the services
fees labeled ‘fixed fee services’ shall be understood to be fixed fees, and the cost for hourly services
will change only if more hours are required or requested than are Price Scheduled on Attachment B.
If additional services are required, see section 3 below.

3. Additional Services. The Price Schedule contains, and the Implementation Plan describes, the scope
of services and related costs (including programming and/or interface estimates) required for the
project based on our understanding of the specifications you supplied. If additional work is required
to complete the contracted services, or if you use or request additional services, we will provide you
with an addendum or change order, as applicable, outlining the costs for the additional work. The
pricing/Order Form in the addendum or change order will be valid for thirty (30) days from the date
of the proposed pricing/Order Form. For avoidance of doubt, no services beyond those listed in the
Price Schedule will be added to the Agreement without mutual written consent of the parties via
contract modification issued by the District and signed by both parties.

4. Cancellation of Onsite Services. If you cancel previously scheduled services less than three (3) weeks
in advance of their scheduled occurrence (other than for Force Majeure or breach by us), you will be
liable for all (a) daily fees associated with cancelled professional on site services if we are unable to
reassign our personnel and (b) any non-refundable travel expenses already incurred by us on your
behalf. We will make all reasonable efforts to reassign personnel in the event you cancel within three
(3) weeks of scheduled commitments.

5. Services Warranty. We will perform the services in a professional, workmanlike manner, consistent
with industry standards. In the event we provide services that do not conform to this warranty, we
will re-perform such services at no additional cost to you.

6. Site Access and Requirements. At no cost to us, you agree to provide us with full and free access to
your personnel, facilities, and equipment as may be reasonably necessary for us to provide
implementation services, subject to any reasonable security protocols or other written policies
provided to us as of the Effective Date, and thereafter as mutually agreed to by you and us.

7. Background Checks. For at least the past twelve (12) years, all of our employees have undergone
criminal background checks prior to hire. All employees sign our confidentiality agreement and
security policies.

8. Client Assistance. You acknowledge that the implementation of the Tyler Software is a cooperative
process requiring the time and resources of your personnel. You agree to use all reasonable efforts
to cooperate with and assist us as may be reasonably required to meet the agreed upon project
deadlines and other milestones for implementation. This cooperation includes at least working with

us to schedule the implementation-related services outlined in this Agreement. We will not be liable
for failure to meet any deadlines and milestones when such failure is due to Force Majeure or to the
failure by your personnel to provide such cooperation and assistance (either through action or
omission).

9. Maintenance and Support. For so long as you timely pay applicable fees according to the Invoicing
and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process,
we will:
9.1 perform our maintenance and support obligations in a professional, good, and workmanlike
manner, consistent with industry standards, to resolve Defects in the Tyler Software (subject to
any applicable release life cycle policy);
9.2 provide support during our established support hours;
9.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and Third
Party Software, if any, in order to provide maintenance and support services;
9.4 make available to you all releases to the Tyler Software (including updates and enhancements)
that we make generally available without additional charge to customers who have a
maintenance and support agreement in effect; and
9.5 provide non-Defect resolution support of prior releases of the Tyler Software in accordance with
any applicable release life cycle policy.
We will use all reasonable efforts to perform support services remotely. Currently, we use a third-
party secure unattended connectivity tool called Bomgar, as well as GotoAssist by Citrix. Therefore,
you agree to maintain a high-speed internet connection capable of connecting us to your PCs and
server(s). You agree to provide us with reasonable access to the Tyler Software as we may
reasonably require to perform remote services. We will, at our option, use the secure connection to
assist with proper diagnosis and resolution, subject to any reasonably applicable security protocols.
If we cannot resolve a support issue remotely, we may be required to provide onsite services. In such
event, we will be responsible for our travel expenses, unless it is determined that the reason onsite
support was required was a reason outside our control. Either way, you agree to provide us with full
and free access to the Tyler Software, working space, adequate facilities within a reasonable
distance from the equipment, and use of machines, attachments, features, or other equipment
reasonably necessary for us to provide the maintenance and support services, all at no charge to us.
We strongly recommend that you also maintain your VPN for backup connectivity purposes.

For the avoidance of doubt, SaaS Fees do not include the following services: (a) onsite support
(unless Tyler cannot remotely correct a Defect in the Tyler Software, as set forth above); (b)
application design; (c) other consulting services; or (d) support outside our normal business hours as
listed in our then-current Support Call Process. Requested services such as those outlined in this
section will be billed to you on a time and materials basis at our then current rates. You must request
those services with at least one (1) week’s advance notice.

SECTION D – THIRD PARTY PRODUCTS

1. Third Party Hardware. We will sell, deliver, and install onsite the Third Party Hardware, if you have
purchased any, for the price set forth in the Agreement.

2. Third Party Software. As part of the SaaS Services, you will receive access to the Third Party
Software, if you have contracted for any, and related documentation for internal business purposes

only. If applicable, your rights to the Third Party Software will be governed by the Third-Party Terms
and, in the absence of such terms, this Addendum.

3. Third Party Products Warranties.
3.1 We are authorized by each Developer to grant access to the Third Party Software.
3.2 The Third Party Hardware will be new and unused, and upon payment in full, you will receive
free and clear title to the Third Party Hardware.
3.3 You acknowledge that we are not the manufacturer of the Third Party Products. We do not
warrant or guarantee the performance of the Third Party Products. However, we grant and pass
through to you any warranty that we may receive from the Developer or supplier of the Third
Party Products.

4. Third Party Services. If you have purchased Third Party Services, those services will be provided
independent of Tyler by such third-party at the rates set forth in the Price Schedule and in
accordance with our Invoicing and Payment Policy.

SECTION E – INVOICING AND PAYMENT; INVOICE DISPUTES

1. Invoicing and Payment. We will invoice you the SaaS Fees and fees for other professional services in
the Price Schedule per our Invoicing and Payment Policy, subject to Section E(2).

2. Invoice Disputes. If you believe any delivered software or service does not conform to the warranties
in this Agreement, you will provide us with written notice within thirty (30) days of your receipt of
the applicable invoice. The written notice must contain reasonable detail of the issues you contend
are in dispute so that we can confirm the issue and respond to your notice with either a justification
of the invoice, an adjustment to the invoice, or a proposal addressing the issues presented in your
notice. We will work with you as may be necessary to develop an action plan that outlines
reasonable steps to be taken by each of us to resolve any issues presented in your notice. You may
withhold payment of the amount(s) actually in dispute, and only those amounts, until we complete
the action items outlined in the plan. If we are unable to complete the action items outlined in the
action plan because of your failure to complete the items agreed to be done by you, then you will
remit full payment of the invoice. We reserve the right to suspend delivery of all SaaS Services,
including maintenance and support services, if you fail to pay an invoice not disputed as described
above within fifteen (15) days of notice of our intent to do so. This is only applicable when payment
is already outstanding. Tyler allows 45 days for payments.

SECTION F – TERM AND TERMINATION

1. SaaS Term. The Agreement is binding when signed by both parties. The Definitive Contract is binding
when signed by both parties. The initial SaaS term of the Agreement is the eight (8) month period
that begins four (4) months after the day the Letter Contract is signed and ends on the first
anniversary of execution of the Letter Contract; the annual SaaS Fees for the initial term will be
prorated to align with that eight-month period, as set out in Attachment B for the “base year.” Upon
expiration of the initial SaaS term (which is also the expiration of the Base Year), the Agreement may
be renewed for two (2) one (1) year renewal terms (also referred to as “Option Year One” and
“Option Year Two”) by mutual agreement of the parties at our SaaS Fees provided in the Price
Schedule (Attachment B). The foregoing notwithstanding, the initial SaaS term for Tyler Drive SaaS
commences upon availability of the applicable SaaS Services; Tyler Drive SaaS will be prorated as

needed to align with your annual SaaS terms. Your right to access or use the Tyler Software and the
SaaS Services will terminate at the end of this Agreement.

2. Termination. This Agreement may be terminated as set forth below. In the event of termination, you
will pay us for all undisputed fees and expenses related to the software, products, and/or services
you have received, or we have incurred or delivered, prior to the effective date of termination.
Disputed fees and expenses in all terminations other than your termination for cause must have
been submitted as invoice disputes in accordance with Section E(2).

2.1 Client’s Right to Terminate. Client may terminate an order, in whole or in part, immediately
upon notice to Supplier in the event of any of the following events:
(a) Client fails to receive funding or appropriation from its governing body at levels sufficient to
pay for the equipment, products, or services to be purchased;
(b) Federal, state, or provincial laws or regulations prohibit the purchase or change the Client’s
requirements; or
(c) Supplier commits any material breach of this Agreement or the additional terms agreed to
between Supplier and Client, and following receipt of written notice of default, Supplier fails to
cure the default or establish a mutually agreeable plan to cure, within 30 days following such
written notice. Time allowed for cure will not diminish or eliminate any liability for liquidated or
other damages. If the default remains after the opportunity for cure, or a plan to cure has not
been mutually agreed, Client may:
• Exercise any remedy provided by law or equity, or
• Terminate the Agreement or any portion thereof, including any orders issued against
the Agreement.

SECTION G – INDEMNIFICATION, LIMITATION OF LIABILITY AND INSURANCE

1. Intellectual Property Infringement Indemnification.

1.1 We will defend you and your agents, officials, and employees against any third party claim(s)
that the Tyler Software or Documentation infringes that third party’s patent, copyright, or
trademark, or misappropriates its trade secrets, and will pay the amount of any resulting adverse
final judgment (or settlement to which we consent). You must notify us promptly in writing of
the claim and give us sole control over its defense or settlement. You agree to provide us with
reasonable assistance, cooperation, and information in defending the claim at our expense.

1.2 Our obligations under this Section G(1) will not apply to the extent the claim or adverse final
judgment is based on your use of the Tyler Software in contradiction of this Agreement,
including with non-licensed third parties, or your willful infringement.

1.3 If we receive information concerning an infringement or misappropriation claim related to the
Tyler Software, we may, at our expense and without obligation to do so, either: (a) procure for
you the right to continue its use; (b) modify it to make it non-infringing; or (c) replace it with a
functional equivalent, in which case you will stop running the allegedly infringing Tyler Software
immediately. Alternatively, we may decide to litigate the claim to judgment, in which case you
may continue to use the Tyler Software consistent with the terms of this Agreement.

1.4 If an infringement or misappropriation claim is fully litigated and your use of the Tyler Software
is enjoined by a court of competent jurisdiction, in addition to paying any adverse final judgment
(or settlement to which we consent), we will, at our option, either: (a) procure the right to
continue its use; (b) modify it to make it non-infringing; or (c) replace it with a functional
equivalent. This section provides your exclusive remedy for third party copyright, patent, or
trademark infringement and trade secret misappropriation claims.

2. General Indemnification. Tyler must indemnify, defend, save, and hold Client, including its agents
and employees, harmless from any claims or causes of action, including attorneys’ fees incurred by
Client, arising out of any act or omission in the performance of this Agreement by the Supplier or its
agents or employees. You must notify us promptly in writing of the claim and give us sole control
over its defense or settlement provided that no contribution or action by the District is required in
connection with the settlement. You agree to provide us with reasonable assistance, cooperation,
and information in defending the claim at our expense.

3. DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THIS AGREEMENT AND TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL OTHER
WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY , INCLUDING, BUT
NOT LIMITED TO, ANY IMPLIED WARRANTIES, DUTIES, OR CONDITIONS OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. CLIENT UNDERSTANDS AND AGREES THAT TYLER DISCLAIMS
ANY LIABILITY FOR ERRORS THAT RELATE TO USER ERROR.

4. LIMITATION OF LIABILITY. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT, OUR
LIABILITY FOR DAMAGES ARISING OUT OF THIS AGREEMENT, WHETHER BASED ON A THEORY OF
CONTRACT OR TORT, INCLUDING NEGLIGENCE AND STRICT LIABILITY , SHALL BE LIMITED TO YOUR
ACTUAL DIRECT DAMAGES, NOT TO EXCEED (A) DURING THE INITIAL TERM, AS SET FORTH IN
SECTION F(1), TOTAL FEES PAID AS OF THE TIME OF THE CLAIM; OR (B) DURING ANY RENEWAL
TERM, THE THEN-CURRENT ANNUAL SAAS FEES PAYABLE IN THAT RENEWAL TERM. THE PARTIES
ACKNOWLEDGE AND AGREE THAT THE PRICES SET FORTH IN THIS AGREEMENT ARE SET IN
RELIANCE UPON THIS LIMITATION OF LIABILITY AND TO THE MAXIMUM EXTENT ALLOWED UNDER
APPLICABLE LAW, THE EXCLUSION OF CERTAIN DAMAGES, AND EACH SHALL APPLY REGARDLESS OF
THE FAILURE OF AN ESSENTIAL PURPOSE OF ANY REMEDY . THE FOREGOING LIMITATION OF
LIABILITY SHALL NOT APPLY TO CLAIMS THAT ARE SUBJECT TO SECTION G(1).

5. EXCLUSION OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT,
EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, EVEN IF WE HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

6. Insurance. Pursuant to the provisions set forth in the Sourcewell Contract #060624-TTI
(Attachment E) and incorporated herein.

SECTION H – GENERAL TERMS AND CONDITIONS

1. Additional Products and Services. You may purchase additional products and services at the rates set
forth in the Price Schedule for twelve (12) months from the Effective Date by executing a mutually
agreed addendum. If no rate is provided in the Price Schedule, or those twelve (12) months have
expired, you may purchase additional products and services at our then-current list price, also by

executing a mutually agreed addendum. The terms of this Agreement will control any such
additional purchase(s), unless otherwise specifically provided in the addendum.

2. Taxes. The fees in the Price Schedule do not include any taxes, including, without limitation, sales,
use, or excise tax. Unless you are a tax-exempt entity, we will pay all applicable taxes to the proper
authorities and you will reimburse us for such taxes. If you have a valid direct-pay permit, you agree
to provide us with a copy. For clarity, we are responsible for paying our income taxes, both federal
and state, as applicable, arising from our performance of this Agreement. Client confirms that it is a
tax-exempt entity.

3. Dispute Resolution.
A. PERFORMANCE. During the term of this Agreement, the parties will monitor performance and
address unresolved contract issues as follows:
1. Notification. The parties must promptly notify each other of any known dispute and work in
good faith to resolve such dispute within a reasonable period of time. If necessary, Client and
the Supplier will jointly develop a short briefing document that describes the issue(s), relevant
impact, and positions of both parties.
2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified above,
either Client or Supplier may escalate the resolution of the issue to a higher level of
management. The Supplier will thereafter have 30 calendar days to cure or develop a mutually
agreeable plan to cure an outstanding issue.
3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the
Supplier must continue without delay to carry out all of its responsibilities under the Contract
that are not affected by the dispute.

4. Nondiscrimination. We will not discriminate against any person employed or applying for
employment concerning the performance of our responsibilities under this Agreement. This
discrimination prohibition will apply to all matters of initial employment, tenure, and terms of
employment, or otherwise with respect to any matter directly or indirectly relating to employment
concerning race, color, religion, national origin, age, sex, sexual orientation, ancestry, disability that
is unrelated to the individual's ability to perform the duties of a particular job or position, height,
weight, marital status, or political affiliation. We will post, where appropriate, all notices related to
nondiscrimination as may be required by applicable law.

5. E-Verify. We have complied, and will comply, with the E-Verify procedures administered by the U.S.
Citizenship and Immigration Services Verification Division for all of our employees assigned to your
project.

6. Subcontractors. We will not subcontract any services under this Agreement without your prior
written consent, not to be unreasonably withheld.

7. Binding Effect; No Assignment Neither party may assign or otherwise transfer its rights or
obligations under this Agreement without the prior written consent of the other party and a fully
executed assignment agreement. Such consent will not be unreasonably withheld. Any prohibited
assignment will be invalid.

8. Force Majeure. neither party will be liable for delays in performing its obligations under this
Agreement to the extent that the delay is caused by Force Majeure; provided, however, that within

ten (10) business days of the Force Majeure event, the party whose performance is delayed provides
the other party with written notice explaining the cause and extent thereof, as well as a request for a
reasonable time extension equal to the estimated duration of the Force Majeure event.

9. No Intended Third Party Beneficiaries. This Agreement is entered into solely for the benefit of you
and us. No third party will be deemed a beneficiary of this Agreement, and no third party will have
the right to make any claim or assert any right under this Agreement. This provision does not affect
the rights of third parties under any Third Party Terms.

10. Severability. If any term or provision of this Agreement is held invalid or unenforceable, the
remainder of this Agreement will be considered valid and enforceable to the fullest extent permitted
by law.

11. Independent Contractor. We are an independent contractor for all purposes under this Agreement.

12. Notices. All notices or communications required or permitted as a part of this Agreement, such as
notice of an alleged material breach for a termination for cause or a dispute that must be submitted
to dispute resolution, must be in writing and will be deemed delivered upon the earlier of the
following: (a) actual receipt by the receiving party; (b) upon receipt by sender of a certified mail,
return receipt signed by an employee or agent of the receiving party; (c) upon receipt by sender of
proof of email delivery; or (d) if not actually received, five (5) days after deposit with the United
States Postal Service authorized mail center with proper postage (certified mail, return receipt
requested) affixed and addressed to the other party at the address set forth on the signature page
hereto or such other address as the party may have designated by proper notice. The consequences
for the failure to receive a notice due to improper notification by the intended receiving party of a
change in address will be borne by the intended receiving party.

13. Confidentiality. Both parties recognize that their respective employees and agents, in the course of
performance of this Agreement, may be exposed to confidential information and that disclosure of
such information could violate rights to private individuals and entities, including the parties.
Confidential information is nonpublic information that a reasonable person would believe to be
confidential and includes, without limitation, personal identifying information (e.g., social security
numbers) and trade secrets, each as defined by applicable state law. Client specifically agrees that
information security documents provided by Tyler, including but not limited to a copy of the
summary of the most recent Independent Service Auditor’s Report for Tyler, are Tyler’s confidential
information to which Client’s obligations pursuant to this Section H(14) apply. Each party agrees that
it will not disclose any confidential information of the other party and further agrees to take all
reasonable and appropriate action to prevent such disclosure by its employees or agents. The
confidentiality covenants contained herein will survive the termination or cancellation of this
Agreement. This obligation of confidentiality will not apply to information that:
(a) is in the public domain, either at the time of disclosure or afterwards, except by breach of
this Agreement by a party or its employees or agents;
(b) a party can establish by reasonable proof was in that party's possession at the time of initial
disclosure;
(c) a party receives from a third party who has a right to disclose it to the receiving party; or
(d) is the subject of a legitimate disclosure request under the open records laws or similar
applicable public disclosure laws governing this Agreement; provided, however, that in the
event you receive an open records or other similar applicable request, you will give us
prompt notice and otherwise perform the functions required by applicable law.

14. Quarantining of Client Data. Some services provided by Tyler require us to be in possession of your
Data. In the event we detect malware or other conditions associated with your Data that are
reasonably suspected of putting Tyler resources or other Tyler clients’ data at risk, we reserve the
absolute right to move your Data from its location within a multi-tenancy Tyler hosted environment
to an isolated “quarantined” environment without advance notice. Your Data will remain in such
quarantine for a period of at least six (6) months during which time we will review the Data, and all
traffic associated with the Data, for signs of malware or other similar issues. If no issues are detected
through such reviews during the six (6) month period of quarantine, we will coordinate with you the
restoration of your Data to a non-quarantined environment. In the event your Data must remain in
quarantine beyond this six (6) month period through no fault of Tyler’s, we reserve the right to
require payment of additional fees for the extended duration of quarantine. We will provide an
estimate of what those costs will be upon your request.

15. Business License. In the event a local business license is required for us to perform services
hereunder, you will promptly notify us and provide us with the necessary paperwork and/or contact
information so that we may timely obtain such license.

16. Client Lists. You agree that we may identify the District of Columbia in client lists and, only with
advance written permission from the District, marketing presentations and promotional materials.

17. Governing Law; Venue. This Agreement will be governed by and construed in accordance with the
laws of the District of Columbia, without regard to its rules on conflicts of law. Venue for disputes
arising out of this Agreement shall be in a District of Columbia or federal court of competent
jurisdiction.

18. Multiple Originals and Authorized Signatures. This Agreement may be executed in multiple originals,
any of which will be independently treated as an original document. Any electronic, faxed, scanned,
photocopied, or similarly reproduced signature on this Agreement or any amendment hereto will be
deemed an original signature and will be fully enforceable as if an original signature. Each party
represents to the other that its signatory is duly authorized to bind that party to this Agreement.

19. Compliance with Applicable Laws. Tyler, in the performance of services, will comply with all
applicable state and federal laws and regulations. The fees in the Price Schedule are based, in part,
on the cost of compliance with applicable laws existing as of the Effective Date. Should laws
applicable to Tyler’s performance under the Agreement change after the Effective Date, Tyler
reserves the right to seek a change order for the additional work, time, or cost that may be required
to comply with the new law or regulation.

20. Right to Audit; Records Retention. The Client may audit Tyler’s books and records relating directly to
the Agreement once per year on one week’s advance written notice, and at Client’s expense. Unless
otherwise agreed, the location of the records will be the Tyler office servicing the Agreement. The
audit will not include access to Tyler’s personnel records or conditions of employment.
Exhibit A

1

Exhibit A
INTENTIONALLY OMITTED

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Exhibit B

1

Exhibit B
Invoicing and Payment Policy

We will provide you with the software and services set forth in the Price Schedule of the Agreement.
Capitalized terms not otherwise defined will have the meaning assigned to such terms in the Agreement.

Invoicing: We will invoice you for the applicable software and services in the Price Schedule as set forth
below. Invoices for professional services are submitted monthly unless otherwise agreed.
We will invoice you using our standard invoice form, which is hereby deemed a “proper invoice” under
this Agreement.

Invoices shall include the following information:
(1) Contractor's name, federal tax ID, address, and invoice date.
(2) PO number and invoice number.
(3) Date(s) that the supplies or services were delivered or performed.
(4) Description: CLIN number, number of units, rate, extended price.
(5) Contact Information for invoicing inquiries.
(6) If applicable, supporting documentation or information, requested by the Contract
Administrator.

Your rights to dispute any invoice are set forth in the Agreement.

1. Tyler Annual Services
1.1 SaaS Fees. SaaS Fees are invoiced on an annual basis, beginning on the commencement of
the initial term as set forth in Section F(1) of this Agreement and thereafter upon each of the
two (2) optional contract renewals executed by the District; provided, however, that the
SaaS Fees for the initial term (the “base year”) are prorated as described in Section F(1) of
the Agreement. Your annual SaaS fees for the initial term and the first two (2) renewal years
are set forth in the Price Schedule. Upon expiration of the initial term, your annual SaaS fees
will be at current contracted rates unless increased annual SaaS rates are agreed upon in
writing via contract modification executed by the District.

2. Tyler Services.
2.1 Professional Services Generally: Unless otherwise indicated below, fees for Tyler services are
invoiced as delivered.
2.2 Implementation Services (including training): Implementation and training fees are invoiced
when the map is available to you in the hosted environment.
2.3 Dedicated Monthly Project Management: Dedicated Project Management services, if any,
are invoiced monthly in arrears, beginning on the first day of the month immediately
following initiation of project planning.

Exhibit B

2
3. Third Party Products.

3.1 Third Party Hardware, Installation Services, Self-Installation Training Services and Shipping
and Handling: Third Party Hardware, installation services, and shipping and handling costs,
if any, are invoiced upon completion of installation, in the event we are performing the
installation. Third Party Hardware, self-installation training services and shipping and
handling costs, if any, are invoiced upon delivery, in the event you are performing the
installation.

4. Expenses. The service rates in Attachment B include travel expenses for the travel assumed as of
the Effective Date.

Payment. Payment for undisputed invoices is due within forty-five (45) days of the invoice date. We
prefer to receive payments electronically. Our electronic payment information is available by contacting
AR@tylertech.com.

Payments are processed by creating and submitting payment requests in an electronic format through
the DC Vendor Portal, https://vendorportal.dc.gov Tyler shall enter all required information into the
Portal after selecting the applicable purchase order number which is listed on the Contractor’s profile.
Exhibit C

1

Exhibit C
SERVICE LEVEL AGREEMENT

I. Agreement Overview
This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement.
It outlines the information technology service levels that we will provide to you to ensure the
availability of the application services that you have requ ested us to provide. All other support
services are documented in the Support Call Process. This SLA does not apply to any Third Party SaaS
Services. All other support services are documented in the Support Call Process.

II. Definitions. Except as defined below, all defined terms have the meaning set forth in the
Agreement.

Actual Attainment: The percentage of time the Tyler Software is available during a calendar month,
calculated as follows: (Service Availability – Downtime) ÷ Service Availability.
Client Error Incident : Any service unavailability resulting from your applications, content or
equipment, or the acts or omissions of any of your service users or third-party providers over whom
we exercise no control.
Downtime: Those minutes during Service Availability, as defined below, when all users cannot
launch, login, search or save primary data in the Tyler Software. Downtime does not include those
instances in which only a Defect is present.
Emergency Maintenance Window: (1) maintenance that is required to patch a critical security
vulnerability; (2) maintenance that is required to prevent an imminent outage of Service Availability;
or (3) maintenance that is mutually agreed upon in writing by Tyler and the Client.
Planned Downtime: Downtime that occurs during a Standard or Emergency Maintenance window.
Service Availability: The total number of minutes in a calendar month that the Tyler Software is
capable of receiving, processing, and responding to requests, excluding Planned Downtime, Client
Error Incidents, denial of service attacks and Force Majeure. Service Availability only applies to Tyler
Software being used in the live production environment.
Standard Maintenance: Routine maintenance to the Tyler Software and infrastructure. Standard
Maintenance is limited to five (5) hours per week.

III. Service Availability

a. Your Responsibilities
Whenever you experience Downtime, you must make a support call according to the procedures
outlined in the Support Call Process. You will receive a support case number.

Exhibit C

2
b. Our Responsibilities
When our support team receives a call from you that Downtime has occurred or is occurring, we will
work with you to identify the cause of the Downtime (including whether it may be the result of Planned
Downtime, a Client Error Incident, denial of service attack or Force Majeure). We will also work with
you to resume normal operations.
c. Client Relief
Our targeted Attainment Goal is 100%. You may be entitled to credits as indicated in the Client Relief
Schedule found below. Your relief credit is calculated as a percentage of the SaaS Fees paid for the
calendar month.
In order to receive relief credits, you must submit a request through one of the channels listed in our
Support Call Process within fifteen (15) days of the end of the applicable month. We will respond to
your relief request within thirty (30) days of receipt.
The total credits confirmed by us will be applied to the SaaS Fee for the next billing cycle. Issuing of
such credit does not relieve us of our obligations under the Agreement to correct the problem which
created the service interruption.
Credits are only payable when Actual Attainment results in eligibility for credits in consecutive
months and only for such consecutive months.

Client Relief Schedule
Actual Attainment Client Relief
99.99% - 99.70% Remedial action will be taken
99.69% - 98.50% 2% of SaaS Fees paid for applicable month
98.49% - 97.50% 4% of SaaS Fees paid for applicable month
97.49% - 96.50% 6% of SaaS Fees paid for applicable month
96.49% - 95.50% 8% of SaaS Fees paid for applicable month
Below 95.50% 10% of SaaS Fees paid for applicable
month

* Notwithstanding language in the Agreement to the contrary, Recovery Point Objective is one (1)
hour.
IV. Maintenance Notifications
We perform Standard Maintenance during limited windows that are historically known to be reliably
low-traffic times. If and when maintenance is predicted to occur during periods of higher traffic, we
will provide advance notice of those windows and will co ordinate to the greatest extent possible
with you.

Not all maintenance activities will cause application unavailability. However, if Tyler anticipates
that activities during a Standard or Emergency Maintenance window may make the Tyler Software
unavailable, we will provide advance notice, as reasonably practicable, that the Tyler Software will
be unavailable during the maintenance window.
Exhibit C
Schedule 1

1

Exhibit C
Schedule 1
Support Call Process

Support Channels

Tyler Technologies, Inc. provides the following channels of software support for authorized users*:
(1) On-line submission (portal) – for less urgent and functionality-based questions, users may create
support incidents through the Tyler Customer Portal available at the Tyler Technologies website.
A built-in Answer Panel provides users with resolutions to most “how-to” and configuration-
based questions through a simplified search interface with machine learning, potentially
eliminating the need to submit the support case.
(2) Email – for less urgent situations, users may submit emails directly to the software support
group.
(3) Chat – for less urgent and less complex questions, users may use the chat link to connect to
software support
(4) Telephone – for urgent or complex questions, users receive toll-free, telephone software
support.
* Channel availability may be limited for certain applications.
Support Resources

A number of additional resources are available to provide a comprehensive and complete support
experience:
(1) Tyler Website – www.tylertech.com – for accessing client tools, documentation, and other
information including support contact information.
(2) Tyler Search -a knowledge based search engine that lets you search multiple sources
simultaneously to find the answers you need, 24x7.
(3) Tyler Community –provides a venue for all Tyler clients with current maintenance agreements to
collaborate with one another, share best practices and resources, and access documentation.
(4) Tyler University – online training courses on Tyler products.

Support Availability

Tyler Technologies support is available from 6:30 AM Eastern to 8:00 PM Eastern (Monday – Friday) and
Saturdays in August from 9:00 AM Eastern to 3:00 PM Eastern. Tyler’s holiday schedule is outlined below.
There will be no support coverage on these days.

New Year’s Day Labor Day
Martin Luther King, Jr. Day Thanksgiving Day
Memorial Day Day after Thanksgiving
Independence Day Christmas Day

Exhibit C
Schedule 1

2
For support teams that provide after-hours service, we will provide you with procedures for contacting
support staff after normal business hours for reporting Priority Level 1 Defects only. Upon receipt of such
a Defect notification, we will use commercially reasonable efforts to meet the resolution targets set forth
below.

We will also make commercially reasonable efforts to be available for one pre-scheduled Saturday of
each month to assist your IT staff with applying patches and release upgrades, as well as consulting with
them on server maintenance and configuration of the Tyler Software environment.

Incident Handling

Incident Tracking

Every support incident is logged into Tyler’s Customer Relationship Management System and given a
unique case number. This system tracks the history of each incident. The case number is used to track
and reference open issues when clients contact support. Clients may track incidents, using the case
number, through Tyler’s Customer Portal or by calling software support directly.

Incident Priority

Each incident is assigned a priority level, which corresponds to the Client’s needs. Tyler and the Client
will reasonably set the priority of the incident per the chart below. This chart is not intended to address
every type of support incident, and certain “characteristics” may or may not apply depending on
whether the Tyler software has been deployed on customer infrastructure or the Tyler cloud. The goal is
to help guide the Client towards clearly understanding and communicating the importance of the issue
and to describe generally expected response and resolution targets in the production environment only.

References to a “confirmed support incident” mean that Tyler and the Client have successfully validated
the reported Defect/support incident.

Priority
Level Characteristics of Support Incident Resolution Targets*
1
Critical
Support incident that causes (a)
complete application failure or
application unavailability; (b)
application failure or unavailability in
one or more of the client’s remote
locations; or (c) systemic loss of
multiple essential system functions.
Tyler shall provide an initial response to Priority Level
1 incidents within one (1) business hour of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents or provide a
circumvention procedure within one (1) business day.
For non-hosted customers, Tyler’s responsibility for
lost or corrupted data is limited to assisting the Client
in restoring its last available database.
Exhibit C
Schedule 1

3
Priority
Level Characteristics of Support Incident Resolution Targets*
2
High
Support incident that causes (a)
repeated, consistent failure of
essential functionality affecting more
than one user or (b) loss or corruption
of data.
Tyler shall provide an initial response to Priority Level
2 incidents within four (4) business hours of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents or provide a
circumvention procedure within ten (10) business
days. For non-hosted customers, Tyler’s responsibility
for loss or corrupted data is limited to assisting the
Client in restoring its last available database.
3
Medium
Priority Level 1 incident with an
existing circumvention procedure, or
a Priority Level 2 incident that affects
only one user or for which there is an
existing circumvention procedure.
Tyler shall provide an initial response to Priority Level
3 incidents within one (1) business day of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents without the need for a
circumvention procedure with the next published
maintenance update or service pack, which shall
occur at least quarterly. For non-hosted customers,
Tyler’s responsibility for lost or corrupted data is
limited to assisting the Client in restoring its last
available database.
4
Non-
critical
Support incident that causes failure of
non-essential functionality or a
cosmetic or other issue that does not
qualify as any other Priority Level.
Tyler shall provide an initial response to Priority Level
4 incidents within two (2) business days of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents, as well as cosmetic
issues, with a future version release.
*Response and Resolution Targets may differ by product or business need

Incident Escalation

If Tyler is unable to resolve any priority level 1 or 2 defect as listed above or the priority of an issue has
elevated since initiation, you may escalate the incident to the appropriate resource, as outlined by each
product support team. The corresponding resource will meet with you and any Tyler staff to establish a
mutually agreeable plan for addressing the defect.
Remote Support Tool

Some support calls may require further analysis of the Client’s database, processes or setup to diagnose
a problem or to assist with a question. Tyler will, at its discretion, use an industry-standard remote
support tool. Tyler’s support team must have the ability to quickly connect to the Client’s system and
view the site’s setup, diagnose problems, or assist with screen navigation. More information about the
remote support tool Tyler uses is available upon request.
Exhibit D

1

Exhibit D
Transportation Solution Terms

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Exhibit D
Schedule 1

1

Exhibit D
Schedule 1
Tyler Drive Terms and Conditions

Hardware Terms and Conditions

1. Warranty. Tyler passes through any applicable third-party hardware or services warranties
provided by the provider of such hardware or services.

2. Installation and Acceptance. Unless otherwise noted in the Price Schedule, the Tyler Software
Product installation fee includes installation of the Hardware Products, provided, however, that
additional charges for installation may be required, in the event vehicles are not available for
installation services when the installation personnel arrive at the client location. Additional
charges for installation must be approved and authorized via contract modification signed by both
parties. Upon completion of installation, Client will obtain from Tyler a certification of completion,
or similar document, which will constitute Client's acceptance of the Hardware Products. Such
acceptance will be final and conclusive except for latent defect, fraud, and a gross mistake as
amount to fraud.

3. Disclaimer of Liability. In no event will Tyler be liable for any claims, losses, liabilities, damages,
costs, or expenses arising out of or in any way related to the operation of the vehicle on which the
tablet is installed. Client’s installation and use of such tablet will operate as acknowledgement of,
and agreement with, the foregoing disclaimer of liability.

4. Disclaimer for Installation of Tablet. Except as may be provided in the Professional Hardware
Installation terms in Schedule 2 to this Exhibit D, and subject to paragraph 2 “Installation and
Acceptance” above, in no event will Tyler be liable for any claims, losses, liabilities, damages,
costs, or expenses arising out of or in any way related to the installation of the tablet. In no event
will Tyler be liable for any claims, losses, liabilities, damages, costs, or expenses arising out of, or
in any way related to, where on the vehicle the Tyler Drive tablet is installed. Your use of the tablet
will operate as your acknowledgement of, and agreement with, the foregoing disclaimer of liability.

5. Site Requirements. Client shall provide a suitable environment, location and space for the
installation and operation of the Hardware Products.

Tyler Drive Embedded Software Terms and Conditions

1. Client’s use of the third party software included on Third Party Hardware (for the purpose of this
Agreement, “Embedded Third Party Software”) is restricted to executable code.
2. Client is prohibited from (i) transferring the Embedded Third Party Software except for temporary
CPU transfer in the event of computer malfunction; (ii) assigning, time-sharing, lending, leasing,
or renting the Embedded Third Party Software or using for commercial network services or
interactive cable or remote processing services.

Exhibit D
Schedule 1

2
3. Title to the Embedded Third Party Software shall not pass to Client or any other party.
4. Client is prohibited from reverse engineering, disassembling, or decompiling the Embedded Third
Party Software and duplicating the Embedded Third Party Software except for a single archival
copy. Reasonable Client backup copies are permitted.
5. To the extent permitted by applicable law, the Embedded Third Party Software developer and its
licensors shall have no liability for any damages or loss of any kind, whether direct, special,
indirect, incidental, or consequential, arising from the use of the Embedded Third Party Software
including, but not limited to, liability for use of Embedded Third Party Software in high-risk
activities or liability related to any Data supplied by the software developer.
6. Client, at the time of termination of its Embedded Third Party Software license, is required to
certify in writing to Tyler that Client has discontinued use and has destroyed or will return to Tyler
all copies of the Embedded Third Party Software and Documentation.
7. Client is required to comply fully with all relevant export laws and regulations of the United States
to ensure that Embedded Third Party Software, or any direct product thereof, is not exported,
directly or indirectly, in violation of United States law.
8. Client is prohibited from removing or obscuring any software developer copyright, trademark
notice, or restrictive legend.
9. All terms in the software developer click-through License Agreement (E204 and E300) included
with Embedded Third Party Software are disclaimed. This Agreement is the sole agreement
governing Client’s use of the Embedded Third Party Software. Any warranty offered by Tyler on the
Tyler Software Products shall only apply between Tyler and its client(s). The software developer
does not offer any warranties or indemnities to Client for the Embedded Third Party Software.
10. Tyler may terminate Client’s license in the event Client uses the Embedded Third Party Software
separately from the Tyler Software Products and require Client to acquire a Full Use Software
license directly from the software developer to permit any further use of Embedded Third Party
Software.
11. ANY THIRD PARTY SOFTWARE, PROGRAM MATERIALS, PREPRODUCTION MATERIALS,
CONFIDENTIAL INFORMATION, OR TRADE SECRETS ARE PROVIDED "AS IS" WITHOUT WARRANTY
OF ANY KIND. THE SOFTWARE DEVELOPER DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY , FITNESS FOR A PARTICULAR PURPOSE, SYSTEM INTEGRATION, AND
NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.
12. Tyler is prohibited from providing Client with updated versions of the Embedded Third Party
Software in Tyler Software Products.

Tyler Drive Wireless Service Terms and Conditions

1. Under no circumstances shall wireless provider be responsible for or obligated to make any
changes to its equipment, operations, network, or systems to accommodate Client.
2. A mobile telephone number may be changed, reassigned, or eliminated upon reasonable notice
to Client under certain circumstances, including fraud prevention, area code changes, and
regulatory or statutory law enforcement requirements.
3. All equipment activated on a wireless service line at a fixed location must be located by Client
within the areas served by the wireless provider owned and operated network.
4. When a Client’s wireless service line is terminated, Client shall cooperate with Tyler and the
wireless provider to ensure that the equipment that was activated on that line does not register or
attempt to register on the wireless provider’s network.
Exhibit D
Schedule 1

3
5. WIRELESS PROVIDER AND ITS AFFILIATES AND CONTRACTORS MAKE NO WARRANTIES
WHATSOEVER, DIRECTLY , OR INDIRECTLY , EXPRESS OR IMPLIED, AS TO THE SUITABILITY ,
DURABILITY , FITNESS FOR USE, QUALITY , PERFORMANCE OR NON-INFRINGEMENT OF THE
WIRELESS SERVICE OR EQUIPMENT OR THEIR USE IN CONNECTION WITH THE TYLER PROVIDED
EQUIPMENT OR THE TYLER PRODUCT OR SERVICE. THE EQUIPMENT IS PROVIDED "AS IS. "
EQUIPMENT PURCHASED UNDER THIS AGREEMENT SHALL BE SUBJECT TO ANY WARRANTIES
PROVIDED TO TYLER BY THE EQUIPMENT MANUFACTURER.
6. WIRELESS PROVIDER AND ITS AFFILIATES AND CONTRACTORS WILL HAVE NO LIABILITY TO
CLIENT:
A) IF CHANGES IN THE WIRELESS SERVICE OR IN THE WIRELESS PROVIDER NETWORK,
SYSTEMS, OPERATIONS, EQUIPMENT, POLICIES OR PROCEDURES RENDER OBSOLETE OR
OUTDATED ANY EQUIPMENT, HARDWARE, DEVICES OR SOFTWARE PROVIDED BY TYLER TO
CLIENT IN CONJUNCTION WITH ITS USE OF THE TYLER PRODUCT OR SERVICE;
B) FOR ANY CAUSES OF ACTION, LOSSES OR DAMAGES OF ANY KIND WHATSOEVER ARISING
OUT OF (I) MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, OR DEFECTS IN FURNISHING
WIRELESS SERVICE, (II) FAILURES OR DEFECTS IN THE WIRELESS PROVIDER NETWORK OR
SYSTEMS, (III) USE OF THE TYLER PRODUCT OR SERVICE OR TYLER’S EQUIPMENT, OR
(IV) DISABLING OF EQUIPMENT.
C) FOR ANY INJURY TO PERSONS OR PROPERTY , LOSSES (INCLUDING ANY LOSS OF BUSINESS),
DAMAGES, CLAIMS OR DEMANDS OF ANY KIND OR NATURE, INCLUDING, BUT NOT LIMITED TO,
USE OR INABILITY TO USE THE WIRELESS SERVICE OR EQUIPMENT, RELIANCE BY CLIENT ON
ANY DATA PROVIDED OR OBTAINED THROUGH USE OF THE WIRELESS SERVICE OR EQUIPMENT,
ANY INTERRUPTION, DEFECT, ERROR, VIRUS, OR DELAY IN OPERATION OR TRANSMISSION, ANY
FAILURE TO TRANSMIT OR ANY LOSS OF DATA ARISING OUT OF OR IN CONNECTION WITH THIS
AGREEMENT. IN NO EVENT SHALL WIRELESS PROVIDER OR ITS VENDORS BE LIABLE FOR
LOSSES, DAMAGES, CLAIMS OR EXPENSES OF ANY KIND ARISING OUT OF THE USE OR
ATTEMPTED USE OF , OR THE INABILITY TO ACCESS, LIFE SUPPORT OR MONITORING SYSTEMS
OR DEVICES, 911 OR E911, OR OTHER EMERGENCY NUMBERS OR SERVICES.
7. IN NO EVENT SHALL WIRELESS PROVIDER, ITS AFFILIATES AND CONTRACTORS BE LIABLE TO
END USER, OR ANY OF ITS EMPLOYEES OR AGENTS, OR ANY THIRD PARTY , FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.
8. CLIENT EXPRESSLY UNDERSTANDS AND AGREES THAT IT HAS NO CONTRACTUAL
RELATIONSHIP WHATSOEVER WITH THE UNDERLYING WIRELESS SERVICE PROVIDER OR ITS
AFFILIATES OR CONTRACTORS AND THAT CLIENT IS NOT A THIRD PARTY BENEFICIARY OF ANY
AGREEMENT BETWEEN CLIENT AND THE UNDERLYING CARRIER. IN ADDITION, CLIENT
ACKNOWLEDGES AND AGREES THAT THE UNDERLYING CARRIER AND ITS AFFILIATES AND
CONTRACTORS SHALL HAVE NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO
CLIENT AND CLIENT HEREBY WAIVES ANY AND ALL CLAIMS OR DEMANDS THEREFOR.
9. Wireless service uses radio technologies and is subject to transmission and service area
limitations, interruptions and dropped calls caused by atmospheric, topographical, or
environmental conditions, cell site availability, equipment or its installation, governmental
regulations, system limitations, maintenance or other conditions or activities affecting wireless
service operation. Wireless service and/or features may not be available in all areas. Wireless
service is only available within each applicable calling plan coverage area, within the operating
range of the wireless systems, and with equipment that is authorized to operate on wireless
provider’s network.
10. Due to regulatory requirements regarding wireless provider’s network licenses, Client shall obtain
wireless provider’s prior approval and written agreement before it may install, deploy, or use any
Exhibit D
Schedule 1

4
regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify,
enhance, retransmit, or regenerate wireless service. Wireless provider may terminate lines and,
upon legal notice, may terminate this Agreement and pursue any other available remedies if
Client violates this section.
11. In order to protect the wireless provider’s network, operations and other customers, wireless
provider may suspend or terminate service to affected lines if Client uses the wireless service or
equipment: (a) in an illegal or unauthorized manner (including “spamming” or other abusive
messaging); (b) in a manner prohibited by the applicable plan, option, feature, or application; or
(c) in a manner that has an adverse impact on wireless provider’s network, operations, or
customers. If Client continues using the wireless service in such a manner, wireless provider may
deny activation to new wireless service lines or, upon legal notice, may terminate this Agreement.
12. Client’s use of the wireless service under this Agreement for purposes other than operating the
Tyler Drive application is strictly prohibited. Client may not use the SIM card in the Tyler Drive
tablet, or remove the SIM card from the Tyler Drive tablet for use in another device, for any
purpose other than operating the Tyler Drive application. Client may not circumvent the Tyler Drive
tablet management software for any purpose, including in prohibition of this paragraph. In the
event of a violation of this paragraph or usage of data above the Data Streaming Limit, Tyler may
(a) invoice Client at a cost of $1.00 per megabyte ($1/MB) above the Data Streaming Limit and (b)
suspend Client’s use of the Tyler Drive SaaS Services. The “Data Streaming Limit” is a maximum of
350 megabytes (MB) per Tyler Drive tablet per month.
Exhibit D
Schedule 2

1

Exhibit D
Schedule 2
Professional Hardware Installation Terms

The Price Schedule contains hardware installation services for the quoted number of vehicles.
Additional costs may apply to include both tech -day (see below) rates and travel expenses for
unscheduled, unanticipated after hours or weekend installations, or expedited installations requested by
Client.
Additional labor and/or parts charges may be required for non -standard vehicles, or installations outside
the approved scope of work.
Listed prices do not cover extenuating circumstances beyond the control of Tyler (or Tyler’s 3 rd Party
installer) that lengthen or delay the installation time. If additional time is required due to, but not limited to,
any of the following, additional charges may apply: Inadequate lighting; non-covered space in poor weather
conditions; power outages; dangerous work environment, etc.
If multiple vehicles are located at one site for installation, the Client shall make enough vehicles available
for a technician to fill up one day of work (this will vary based on auxiliary connections, etc.). If Client
chooses to not make all vehicles ava ilable and the installer must make two or more trips when one trip
would have been sufficient to complete installation on all vehicles, then additional tech -day rates (plus
travel expenses) may apply for such subsequent trips.

We warrant that the hardware installation services shall be performed in a professional, competent, and
workmanlike manner. In the event a breach of this warranty is detected within one (1) year of installation,
we shall re-perform such services at no additional cost to you. This warranty shall be void in the event you
alter or modify the hardware installation settings in any manner.

Tyler (or Tyler’s 3rd Party installer) will identify additional costs required in advance, and such costs shall
only be incurred if approved by Client via a contract modification issued by the District and mutually signed
by both parties . Client acknowledges that a delay in providing such approval may negatively impact the
timeliness of the provision of services.

During installation, Client will have personnel available to move vehicles if necessary.

Exhibit D
Schedule 3

1

Exhibit D
Schedule 3
Return Merchandise Authorization Process & Termination of GPS
& Tyler Drive Hardware Units

1. TERMINATED UNITS. Client is responsible for reporting terminated units to end their
maintenance agreement on said unit(s). Client will continue to be billed until Tyler is notified of
such termination. To notify Tyler, the Client must submit a completed GPS termination form, as
shown attached, including the exact serial number(s) of the unit(s) being terminated, to our
accounting department so invoices can be adjusted to reflect the termination. The date used to
calculate the termination and any associated credits will be the date that Tyler’s accounting
department receives the completed notification. A contract modification signed by both parties
shall accompany the GPS termination form.
2. LIMITED WARRANTY ON PRO PLUS. The “Warranty Period” means either: (a) the one (1) year
period commencing on the activation date for the device; or (b) the lifetime of the device, provided
that the device is activated on certain rate plans (currently the ProPlus rate plan and any other
applicable rate plan as announced by us from time to time (“Limited Lifetime Warranty”)).
Provided you properly complete and we receive from you, a justified written warranty claim and, if
applicable, all affected devices (returned at your expense), prior to the expiration of the Warranty
Period, we will either repair or replace such device. We reserve the right to replace any device and
software with a more current version or model or refurbished device units in our sole discretion.
We also reserve the right to charge you return shipping and a reasonable service fee if we
determine that your warranty claim was not justified. Additionally, for claims under the Limited
Lifetime Warranty we will replace the device in accordance with the process specified above if the
network on which the device operates no longer provides adequate coverage in your usage area
(as determined by us in our sole discretion). To the maximum extent permitted by applicable law,
the foregoing constitutes your sole and exclusive remedy and our sole and exclusive obligation for
any breach of the foregoing warranty.
3. CONDITIONS AND EXCLUSIONS. Warranty claims must be submitted promptly after the date
when you noticed the defect. In order to make a warranty claim, you may be required to prove that
the installation did not cause the defect, unless the installation was performed by a Geotab-
certified installer. Any products, services or items made or supplied by third parties (including
vehicles tracked with our units) are not covered by this process, and we are not responsible for
malfunctions by, in, or caused by such products, services, or items.

Exhibit D
Schedule 3

2

Tyler GPS Termination Form
Client Name:
Please list all serial numbers that you are requesting to have terminated, along with your reason
for termination:

Note: All listed units will be terminated upon receipt of this signed document and an
executed contract modification issued by the District of Columbia. Additional
charges will apply for reactivation of a terminated unit, upon issuance of a contract
modification issued by the District of Columbia. Hardware Maintenance for
terminated units will be adjusted for the renewal following the request for termination.
Partial credit/refund of annual fees paid is not available.
Serial Number Reason for Termination

Signature:

Printed Name and Title:

Date:
Exhibit D
Schedule 3

3

AFFIDAVIT

Please sign and return to cancel products

In regards to the following listed product(s):

Support for GPS and related products

Customer acknowledges that it no longer will receive software updates, “bug fixes” , services or
telephone support for the listed products.

Customer acknowledges that, if it decides to later utilize the listed products, it must either pay
for the products at then-current pricing or remit payment for support fees that would have been
due if the products had remained in continual use.

Note: I understand that I am terminating the selected device(s) whereby they will no longer
function in any capacity. I also understand that, for purchased devices, if I wish to reuse the
terminated device(s) in the future, I will have to return the device(s) to Geotab for reactivation,
from which additional charges may incur.

_______________________________________
Authorized Representative

_______________________________________
Printed Name and Title

_______________________________________
Date
Please return this form via email to: AR@tylertech.com or by Fax: 806-797-4849

Exhibit D
Schedule 4

1

Exhibit D
Schedule 4
HERE End User Terms

Your receipt and use of the HERE data, if required, is subject to the following terms and conditions:

Use of Data. Your use of the HERE data is restricted to your own use for use with the Tyler Software. You
are prohibited from using the HERE data with geographic data from competitors of HERE.

Reverse Engineering and Archiving. You are prohibited from reverse engineering or Archiving the HERE
data.

Export. You are prohibited from exporting the HERE data (or derivative thereof) except in compliance with
applicable export laws, rules, and regulations.

Cessation of Use. You will be required to cease using the HERE data if you fail to comply with the terms
and conditions herein.

Regulatory and Third-Party Supplier Restrictions and Obligations. The applicable regulatory and third-
party supplier restrictions and obligations (including copyright notices) are available for review at
https://legal.here.com/en-gb/terms/general-content-supplier-terms-and-notices.

Commercial Item. The HERE data is a “commercial item” , as that term is defined at 48 C.F .R. ("FAR") 2.101
and is licensed in accordance with the terms and conditions herein.

Disclaimer of Warranties. Any warranties, express or implied of quality, performance, merchantability,
fitness for a particular purpose and non-infringement are hereby disclaimed. Tyler does not make or imply
any warranties on behalf of HERE or its data suppliers.

Disclaimer of Liability. Liability is hereby disclaimed for any claim, demand or action, irrespective of the
nature of the cause of the claim, demand or action arising out of the use or possession of the HERE data;
or for any loss of profit, revenue, contracts or savings, or any other direct, indirect, incidental, special or
consequential damages arising out of the use of, or inability to use the HERE data, any defect or
inaccuracy in the HERE data, or the breach of these terms or conditions, whether in an action in contract
or tort or based on a warranty, even if Tyler, HERE or their suppliers have been advised of the possibility of
such damages. Tyler does not provide any right of liability or indemnity against HERE or its data suppliers.

© 1987 - 2018 HERE – All rights reserved

Exhibit D
Schedule 5

1

Exhibit D
Schedule 5
Geotab Equipment Warranty

GEOTAB warrants that during the Warranty Period each Product (including beta products obtained
through the GEOTAB beta program but excluding other test or demonstration products or product
versions) will perform in accordance with the written specifications that GEOTAB issues with respect to
such Product, subject to the limitations and conditions set forth in GEOTAB’s specifications and this
Agreement, when used in accordance with GEOTAB’s documentation and specifications. “Warranty
Period” means either: (a) the one-year period commencing on the activation date; or (b) the lifetime of the
device, provided that the device is activated on certain rate plans (currently the ProPlus rate plan and any
other rate plan as announced by GEOTAB from time to time (“Limited Lifetime Warranty”)). Provided
Client properly completes and GEOTAB receives from Client, directly or through an authorized reseller, a
justified written warranty claim and, if applicable, all affected devices (returned at Client’s expense to the
reseller from whom Client purchased the devices or as otherwise specified by GEOTAB), prior to the
expiration of the Warranty Period, GEOTAB will either repair or replace such device or use commercially
reasonable efforts to correct any material defects in software and services. GEOTAB reserves the right to
replace any device and software with a more current version or model or refurbished device units in
GEOTAB’s sole discretion. GEOTAB also reserves the right to charge Client return shipping and a
reasonable service fee if GEOTAB determines that Client’s warranty claim was not justified. The remaining
Warranty Period for any purchased Products GEOTAB repairs or replaces under warranty is deemed to be
the greater of: (aa) the actual remaining Warranty Period for the replaced or repaired Product; and (bb) 90
days following the completion of such repair or replacement. Additionally, under the Limited Lifetime
Warranty GEOTAB will replace the device in accordance with the process specified above if the network
on which the device operates no longer provides adequate coverage in Client’s usage area (as determined
by GEOTAB in GEOTAB’s discretion). To the maximum extent permitted by applicable law, the foregoing
constitutes Client’s sole and exclusive remedy and GEOTAB’s sole and exclusive obligation for any breach
of the foregoing warranty.

Warranty claims must be submitted promptly after the date when Client noticed the defect. In order to
make a warranty claim, Client may be required to prove that the installation did not cause the defects or
failures of the Product, unless the installation was performed by a GEOTAB -certified installer. Any
products, services or items made or supplied by third parties (including vehicles tracked with our
Products) are not covered by our limited warranty and GEOTAB is not responsible for malfunctions by or in
such products, services, or items. Client may need to purchase, license, or procure products, software,
data, or services from third parties to enable the full use or functionality of GEOTAB’s Products. Client is
responsible for ensuring that all such third party products, software, data, or services meet GEOTAB’s
minimum requirements, including without limitation, processing speed, memory, client software, internet
access, internet, or other communication channel bandwidth.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, GEOTAB DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY TERMS, REPRESENTATIONS, WARRANTIES

Exhibit D
Schedule 5

2
OR CONDITIONS OF MERCHANTABILITY , DURABILITY , FITNESS FOR A PARTICULAR PURPOSE, NON-
INFRINGEMENT, TITLE, QUIET ENJOYMENT OR QUIET POSSESSION AND THOSE ARISING BY STATUTE OR
IN LAW, OR FROM A COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY
OF THE FOREGOING, GEOTAB CANNOT AND DOES NOT REPRESENT, WARRANT OR COVENANT THAT: (A)
ANY OF THE PRODUCTS WILL MEET CLIENT’S BUSINESS OR OTHER REQUIREMENTS; (B) THE PRODUCTS
WILL OPERATE OR BE PROVIDED WITHOUT INTERRUPTION; (C) THE PRODUCTS WILL BE ERROR-FREE,
VIRUS-FREE OR THAT THE RESULTS OBTAINED FROM THEIR USE WILL BE ACCURATE, RELIABLE OR
CURRENT (D) ANY ERRORS IN THE PRODUCTS CAN BE CORRECTED OR FOUND IN ORDER TO BE
CORRECTED. MOREOVER, GEOTAB DOES NOT ENDORSE, AND MAKES NO REPRESENTATION, OR
WARRANTY WITH RESPECT TO, AND ASSUMES NO RESPONSIBILITY , OBLIGATION OR LIABILITY FOR, ANY
NON-GEOTAB PRODUCTS, SOFTWARE, DATA OR SERVICES INCLUDING BUT NOT LIMITED TO WIRELESS
SERVICES, MAPPING SERVICES, POSTED ROAD SPEED SERVICES, INTERNET BANDWIDTH AND CLOUD
STORAGE.

NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT, TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING LOSS OF REVENUE
OR PROFITS, LOSS OF DATA, BUSINESS INFORMATION OR LOSS OF USE THEREOF , FAILURE TO REALIZE
EXPECTED PROFITS OR SAVINGS, COST OF CAPITAL, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF
GOODWILL OR ANY OTHER NON-DIRECT, PECUNIARY , COMMERCIAL OR ECONOMIC LOSS OR DAMAGE
OF ANY KIND WHETHER FORESEEN OR UNFORESEEN ARISING FROM OR INCIDENTAL TO THIS
AGREEMENT. FOR GREATER CERTAINTY , THE FOREGOING LIMITATIONS AND EXCLUSIONS OF LIABILITY
SHALL NOT APPLY TO (A) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS HEREUNDER; OR (B)
INFRINGEMENT OR MISAPPROPRIATION OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS.

GEOTAB makes no representation nor provides any warranty with respect to third party software. Third
party software not manufactured by GEOTAB is limited, in warranty and guarantee, to the warranty and/or
guarantee of the supplier and expires upon the expiration of such warranty. GEOTAB will not be
responsible for updating or fixing any errors or inconsistencies in the third party software.

It is understood that GEOTAB has no special knowledge of Client’s operation or requirements, and Client
confirms and agrees that the GEOTAB Equipment are purchased because of the independent
determination by Client of its suitability for intended use.

In the event Client discontinues support services on Client’s GPS devices and subsequently desires to
reinstate such services, Client will be required to repurchase the GPS devices at the then-current rate.
Government of the District of Columbia
Implementation Plan from Tyler Technologies, Inc.
11/24/2025
Presented to:
Marilou Holandez
441 4th St. NW Street 330 South
Washington, D.C. 20001
Contact:
Bryce Snyder
Email: Bryce.Snyder@TylerTech.com
1 Tyler Drive, Yarmouth, Maine 04096
Exhibit E Implementation Plan

Government of the District of Columbia
Tyler Technologies, Inc. Page | i
Table of Contents
PART 1: EXECUTIVE SUMMARY ............................................................................................................... 1
Project Overview ............................................................................................................................. 1
Introduction ........................................................................................................................................ 1
Project Goals ....................................................................................................................................... 1
Methodology ....................................................................................................................................... 1
PART 2: PROJECT FOUNDATION ............................................................................................................. 3
Project Governance ......................................................................................................................... 3
Project Scope Control ...................................................................................................................... 4
Managing Scope and Project Change ................................................................................................. 4
Change Control ................................................................................................................................... 4
Change Request Management ............................................................................................................ 4
Acceptance Process ......................................................................................................................... 6
Roles and Responsibilities ................................................................................................................ 6
Tyler Roles & Responsibilities ............................................................................................................. 7
Tyler Executive Manager ............................................................................................................. 7
Tyler Implementation Manager .................................................................................................. 7
Tyler Project Manager ................................................................................................................. 7
Tyler Implementation Consultant ............................................................................................... 8
Tyler Sales ................................................................................................................................... 8
Tyler Technical Services .............................................................................................................. 9
Government of the District of Columbia Roles & Responsibilities ..................................................... 9
Government of the District of Columbia Executive Sponsor ...................................................... 9
Government of the District of Columbia Steering Committee ................................................... 9
Government of the District of Columbia Project Manager ....................................................... 10
Government of the District of Columbia Functional Leads ....................................................... 11
Government of the District of Columbia Power Users ............................................................. 12
Government of the District of Columbia End Users .................................................................. 12
Government of the District of Columbia Technical Lead .......................................................... 12
Government of the District of Columbia Change Management Lead ...................................... 13
PART 3: PROJECT PLAN ........................................................................................................................... 14
Project Stages ................................................................................................................................. 14
Initiate and Plan ................................................................................................................................ 15
Initial Coordination ................................................................................................................... 15
Project/Phase Planning ............................................................................................................. 16
Infrastructure Planning ............................................................................................................. 18

Government of the District of Columbia
Tyler Technologies, Inc. Page | ii
Stakeholder Meeting ................................................................................................................. 18
GIS Planning .............................................................................................................................. 19
Control Point 1: Initiate & Plan Stage Acceptance .................................................................... 20
Assess & Define ................................................................................................................................. 21
Solution Orientation.................................................................................................................. 21
Current & Future State Analysis ................................................................................................ 22
This work package is not applicable. ......................................................................................... 23
This work package is not applicable. ......................................................................................... 23
Control Point 2: Assess & Define Stage Acceptance ................................................................. 23
Prepare Solution ............................................................................................................................... 23
Initial System Deployment ........................................................................................................ 23
Configuration ............................................................................................................................ 25
Process Refinement .................................................................................................................. 26
This work package is not applicable. ......................................................................................... 28
This work package is not applicable. ......................................................................................... 28
Control Point 3: Prepare Solution Stage Acceptance ................................................................ 28
Production Readiness ....................................................................................................................... 28
Solution Validation .................................................................................................................... 28
Go-Live Readiness ..................................................................................................................... 29
End User Training ...................................................................................................................... 30
Control Point 4: Production Readiness Stage Acceptance ........................................................ 31
Production ......................................................................................................................................... 32
Go-Live ...................................................................................................................................... 32
Transition to Client Services ...................................................................................................... 34
Post Go-Live Activities ............................................................................................................... 35
Control Point 5: Production Stage Acceptance ......................................................................... 35
Close .................................................................................................................................................. 36
Phase Closeout .......................................................................................................................... 36
Project Closeout ........................................................................................................................ 37
Control Point 6: Close Stage Acceptance .................................................................................. 38
General Assumptions ...................................................................................................................... 38
Project ............................................................................................................................................... 38
Organizational Change Management ............................................................................................... 39
Resources and Scheduling ................................................................................................................ 39
This work package is not applicable.................................................................................................. 40
Facilities............................................................................................................................................. 40
Glossary ......................................................................................................................................... 41
PART 4: APPENDICES ............................................................................................................................... 44
No Conversion - This work package is not applicable. ...................................................................... 44
Additional Appendices ................................................................................................................ 45

Government of the District of Columbia
Tyler Technologies, Inc. Page | iii
Project Timeline .......................................................................................................................... 46
Telematics Timeline .......................................................................................................................... 46
Student Transportation Timeline ...................................................................................................... 47

Government of the District of Columbia
Tyler Technologies, Inc. Page | 1
Part 1: Executive Summary
Project Overview
Introduction
Tyler Technologies (“Tyler”) is the largest and most established provider of integrated software and
technology services focused solely on the public sector. Tyler’s end-to-end solutions empower public sector
entities including local, state, provincial and federal government, to operate more efficiently and connect
more transparently with their constituents and with each other. By connecting data and processes across
disparate systems, Tyler’s solutions transform how clients gain actionable insights that solve problems in their
communities.
Project Goals
This Implementation Plan documents the methodology, implementation stages, activities, and roles and
responsibilities, and project scope listed in the Quote of the Agreement between Tyler and the Government
of the District of Columbia (collectively the “Project”).
The overall goals of the project are to:
 Successfully implement the contracted scope on time and on budget
 Increase operational efficiencies and empower users to be more productive
 Improve accessibility and responsiveness to external and internal customer needs
 Overcome current challenges and meet future goals
 Providing a single, comprehensive, and integrated solution to manage business functions
 Streamline business processes through automation, integration, and workflows
 Provide a user-friendly user interface to promote system use and productivity
 Eliminate redundant data entry
Methodology
This is accomplished by the Government of the District of Columbia and Tyler working as a partnership and
Tyler utilizing its depth of implementation experience. While each Project is unique, all will follow Tyler’s six-
stage methodology. Each of the six stages is comprised of multiple work packages, and each work package
includes a narrative description, objectives, tasks, inputs, outputs/deliverables, assumptions, and a
responsibility matrix.
Tailored specifically for Tyler’s public sector clients, the project methodology contains Stage Acceptance
Control Points throughout each Phase to ensure adherence to scope, budget, timeline controls, effective
communications, and quality standards. Clearly defined, the project methodology repeats consistently across
Phases, and is scaled to meet the Government of the District of Columbia’s complexity and organizational
needs.

Government of the District of Columbia
Tyler Technologies, Inc. Page | 2

The methodology adapts to both single-phase and multiple-phase projects.
To achieve Project success, it is imperative that both the Government of the District of Columbia and Tyler
commit to including the necessary leadership and governance. During each stage of the Project, it is expected
that the Government of the District of Columbia and Tyler Project teams work collaboratively to complete
tasks. An underlying principle of Tyler’s Implementation process is to employ an iterative model where the
Government of the District of Columbia’s business processes are assessed, configured, validated, and refined
cyclically in line with the project budget. This approach is used in multiple stages and work packages as
illustrated in the graphic below.

The delivery approach is systematic, which reduces variability and mitigates risks to ensure Project success. As
illustrated, some stages, along with work packages and tasks, are intended to be overlapping by nature to
complete the Project efficiently and effectively.

Government of the District of Columbia
Tyler Technologies, Inc. Page | 3
Part 2: Project Foundation
Project Governance
Project governance is the management framework within which Project decisions are made. The role of
Project governance is to provide a decision-making approach that is logical, robust, and repeatable. This
allows organizations to have a structured approach for conducting its daily business in addition to project
related activities.
This section outlines the resources required to meet the business needs, objectives, and priorities for the
Project, communicate the goals to other Project participants, and provide support and guidance to
accomplish these goals. Project governance defines the structure for escalation of issues and risks, Change
Control review and authority, and Organizational Change Management activities. Throughout the
Implementation Plan Tyler has provided RACI Matrices for activities to be completed throughout the
implementation which will further outline responsibilities of different roles in each stage. Further refinement
of the governance structure, related processes, and specific roles and responsibilities occurs during the
Initiate & Plan Stage.
The chart below illustrates an overall team perspective where Tyler and the Government of the District of
Columbia collaborate to resolve Project challenges according to defined escalation paths. If project managers
do not possess authority to determine a solution, resolve an issue, or mitigate a risk, Tyler implementation
management and the Government of the District of Columbia Steering Committee become the escalation
points to triage responses prior to escalation to the Government of the District of Columbia and Tyler
executive sponsors. As part of the escalation process, each Project governance tier presents
recommendations and supporting information to facilitate knowledge transfer and issue resolution. The
Government of the District of Columbia and Tyler executive sponsors serve as the final escalation point.

Government of the District of Columbia
Tyler Technologies, Inc. Page | 4
Project Scope Control
Managing Scope and Project Change
Project Management governance principles contend that there are three connected constraints on a Project:
budget, timeline, and scope. These constraints, known as the “triple constraints” or project management
triangle, define budget in terms of financial cost, labor costs, and other resource costs. Scope is defined as the
work performed to deliver a product, service or result with the specified features and functions, while time is
simply defined as the schedule. The Triple Constraint theory states that if you change one side of the triangle,
the other two sides must be correspondingly adjusted. For example, if the scope of the Project is increased,
cost and time to complete will also need to increase. The Project and executive teams will need to remain
cognizant of these constraints when making impactful decisions to the Project. A simple illustration of this
triangle is included here, showing the connection of each item and their relational impact to the overall
Scope.

A pillar of any successful project is the ability to properly manage scope while allowing the appropriate level
of flexibility to incorporate approved changes. Scope and changes within the project will be managed using
the change control process outlined in the following section.
Change Control
It may become necessary to change the scope of this Project due to unforeseeable circumstances (e.g., new
constraints or opportunities are discovered). This Project is being undertaken with the understanding that
Project scope, schedule, and/or cost may need to change to produce optimal results for stakeholders.
Changes to contractual requirements will follow the change control process specified in the final contract,
and as described below.
Change Request Management
Should the need for a change to Project scope, schedule, and/or cost be identified during the Project, the
change will be brought to the attention of the Steering Committee and an assessment of the change will
occur. While such changes may result in additional costs and delays relative to the schedule, some changes
may result in less cost to the Government of the District of Columbia; for example, the Government of the

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District of Columbia may decide it no longer needs a deliverable originally defined in the Project. The Change
Request will include the following information:
 The nature of the change.
 A good faith estimate of the additional cost or associated savings to the Government of the District of
Columbia, if any.
 The timetable for implementing the change.
 The effect on and/or risk to the schedule, resource needs or resource responsibilities.
The Government of the District of Columbia will use its good faith efforts to either approve or disapprove any
Change Request within ten (10) Business Days (or other period as mutually agreeable between Tyler and the
Government of the District of Columbia). Any changes to the Project scope, budget, or timeline must be
documented and approved in writing using a Change Request form. These changes constitute a formal
amendment to the Implementation Plan and will supersede any conflicting term in the Implementation Plan.

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Acceptance Process
The implementation of a Project involves many decisions to be made throughout its lifecycle. Decisions will
vary from higher level strategy decisions to smaller, detailed Project level decisions. It is critical to the success
of the Project that each Government of the District of Columbia office or department designates specific
individuals for making decisions on behalf of their offices or departments.
Both Tyler and the Government of the District of Columbia will identify representative project managers.
These individuals will represent the interests of all stakeholders and serve as the primary contacts between
the two organizations.
The coordination of gaining Government of the District of Columbia feedback and approval on Project
deliverables will be critical to the success of the Project. The Government of the District of Columbia project
manager will strive to gain deliverable and decision approvals from all authorized Government of the District
of Columbia representatives. Given that the designated decision-maker for each department may not always
be available, there must be a designated proxy for each decision point in the Project. Assignment of each
proxy will be the responsibility of the leadership from each Government of the District of Columbia
department. The proxies will be named individuals that have the authorization to make decisions on behalf of
their department.
The following process will be used for accepting Deliverables and Control Points:
 The Government of the District of Columbia shall have five (5) business days from the date of
delivery, or as otherwise mutually agreed upon by the parties in writing, to accept each Deliverable or
Control Point. If the Government of the District of Columbia does not provide acceptance or
acknowledgement within five (5) business days, or the otherwise agreed upon timeframe, not to be
unreasonably withheld, Tyler deems the Deliverable or Control Point as accepted.
 If the Government of the District of Columbia does not agree the Deliverable or Control Point meets
requirements, the Government of the District of Columbia shall notify Tyler project manager(s), in
writing, with reasoning within five (5) business days, or the otherwise agreed-upon timeframe, not to
be unreasonably withheld, of receipt of the Deliverable.
 Tyler shall address any deficiencies and redeliver the Deliverable or Control Point. The Government of
the District of Columbia shall then have two (2) business days from receipt of the redelivered
Deliverable or Control Point to accept or again submit written notification of reasons for rejecting the
milestone. If the Government of the District of Columbia does not provide acceptance within two (2)
business days, or the otherwise agreed upon timeframe, not to be unreasonably withheld, Tyler
deems the Deliverable or Control Point as accepted.
Roles and Responsibilities
The following defines the roles and responsibilities of each Project resource for the Government of the
District of Columbia and Tyler. Roles and responsibilities may not follow the organizational chart or position
descriptions at the Government of the District of Columbia, but are roles defined within the Project. It is
common for individual resources on both the Tyler and Government of the District of Columbia project teams
to fill multiple roles. Similarly, it is common for some roles to be filled by multiple people.

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Tyler Roles & Responsibilities
Tyler assigns a project manager prior to the start of each Phase of the Project (some Projects may only be one
Phase in duration). Additional Tyler resources are assigned as the schedule develops and as needs arise.
Tyler Executive Manager
Tyler executive management has indirect involvement with the Project and is part of the Tyler escalation
process. This team member offers additional support to the Project team and collaborates with other Tyler
department managers as needed to escalate and facilitate implementation Project tasks and decisions.
 Provides clear direction for Tyler staff on executing on the Project Deliverables to align with satisfying
the Government of the District of Columbia ’s overall organizational strategy.
 Authorizes required Project resources.
 Resolves all decisions and/or issues not resolved at the implementation management level as part of
the escalation process.
 Acts as the counterpart to the Government of the District of Columbia ’s executive sponsor.
Tyler Implementation Manager
 Tyler implementation management has indirect involvement with the Project and is part of the Tyler
escalation process. The Tyler project managers consult implementation management on issues and
outstanding decisions critical to the Project. Implementation management works toward a solution
with the Tyler Project Manager or with Government of the District of Columbia management as
appropriate. Tyler executive management is the escalation point for any issues not resolved at this
level.
 Assigns Tyler Project personnel.
 Provides support for the Project team.
 Provides management support for the Project to ensure it is staffed appropriately and staff have
necessary resources.
 Monitors Project progress including progress towards agreed upon goals and objectives.
Tyler Project Manager
 The Tyler project manager(s) provides oversight of the Project, coordination of Tyler resources
between departments, management of the Project budget and schedule, effective risk, and issue
management, and is the primary point of contact for all Project related items. As requested by the
Government of the District of Columbia, the Tyler Project Manager provides regular updates to the
Government of the District of Columbia Steering Committee and other Tyler governance members.
Tyler Project Manager’s role includes responsibilities in the following areas:
Contract Management
 Validates contract compliance throughout the Project.
 Ensures Deliverables meet contract requirements.
 Acts as primary point of contact for all contract and invoicing questions.
 Prepares and presents contract milestone sign-offs for acceptance by the Government of the District
of Columbia project manager(s).
 Coordinates Change Requests, if needed, to ensure proper Scope and budgetary compliance.

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Planning
 Delivers project planning documents.
 Defines Project tasks and resource requirements.
 Develops initial Project schedule and Project Management Plan.
 Collaborates with the Government of the District of Columbia project manager(s) to plan and
schedule Project timelines to achieve on-time implementation.
Implementation Management
 Tightly manages Scope and budget of Project to ensure Scope changes and budget planned versus
actual are transparent and handled effectively and efficiently.
 Establishes and manages a schedule and Tyler resources that properly support the Project Schedule
and are also in balance with Scope/budget.
 Establishes risk/issue tracking/reporting process between the Government of the District of Columbia
and Tyler and takes all necessary steps to proactively mitigate these items or communicate with
transparency to the Government of the District of Columbia any items that may impact the outcomes
of the Project.
 Collaborates with the Government of the District of Columbia ’s project manager(s) to establish key
business drivers and success indicators that will help to govern Project activities and key decisions to
ensure a quality outcome of the project.
 Collaborates with the Government of the District of Columbia ’s project manager(s) to set a routine
communication plan that will aide all Project team members, of both the Government of the District
of Columbia and Tyler, in understanding the goals, objectives, status, and health of the Project.
Resource Management
 Acts as liaison between Project team and Tyler manager(s).
 Identifies and coordinates all Tyler resources across all applications, Phases, and activities including
development, forms, installation, reports, implementation, and billing.
 Provides direction and support to Project team.
 Manages the appropriate assignment and timely completion of tasks as defined in the Project
Schedule, task list, and Go-Live Checklist.
 Assesses team performance and adjusts as necessary.
 Consulted on in Scope 3rd party providers to align activities with ongoing Project tasks.
Tyler Implementation Consultant
 Completes tasks as assigned by the Tyler project manager(s).
 Documents activities for services performed by Tyler.
 Guides the Government of the District of Columbia through software validation process following
configuration.
 Assists during Go-Live process and provides support until the Government of the District of Columbia
transitions to Client Services.
 Facilitates training sessions and discussions with the Government of the District of Columbia and
Tyler staff to ensure adequate discussion of the appropriate agenda topics during the allotted time.
Tyler Sales
 Supports Sales to Implementation knowledge transfer during Initiate & Plan.
 Provides historical information, as needed, throughout implementation.

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 Participates in pricing activities if additional licensing and/or services are needed.
Tyler Technical Services
 Maintains Tyler infrastructure requirements and design document(s).
 Involved in system infrastructure planning/review(s).
 Provides first installation of licensed software with initial database on servers.
 Supports and assists the project team with technical/environmental issues/needs.
 Deploys Tyler products.
 Conducts GIS Planning.
 Reviews GIS data and provides feedback to the Government of the District of Columbia.
 Loads Government of the District of Columbia provided GIS data into the system.
Government of the District of Columbia Roles & Responsibilities
Government of the District of Columbia resources will be assigned prior to the start of each Phase of the
Project. One person may be assigned to multiple Project roles.
Government of the District of Columbia Executive Sponsor
The Government of the District of Columbia executive sponsor provides support to the Project by providing
strategic direction and communicating key issues about the Project and its overall importance to the
organization. When called upon, the executive sponsor also acts as the final authority on all escalated Project
issues. The executive sponsor engages in the Project, as needed, to provide necessary support, oversight,
guidance, and escalation, but does not participate in day-to-day Project activities. The executive sponsor
empowers the Government of the District of Columbia steering committee, project manager(s), and
functional leads to make critical business decisions for the Government of the District of Columbia.
 Champions the project at the executive level to secure buy-in.
 Authorizes required project resources.
 Actively participates in organizational change communications.
Government of the District of Columbia Steering Committee
The Government of the District of Columbia steering committee understands and supports the cultural
change necessary for the Project and fosters an appreciation for the Project’s value throughout the
organization. The steering committee oversees the Government of the District of Columbia project manager
and Project through participation in regular internal meetings. The Government of the District of Columbia
steering committee remains updated on all Project progress, Project decisions, and achievement of Project
milestones. The Government of the District of Columbia steering committee also serves as primary level of
issue resolution for the Project.
 Works to resolve all decisions and/or issues not resolved at the project manager level as part of the
escalation process.
 Attends all scheduled steering committee meetings.
 Provides support for the project team.
 Assists with communicating key project messages throughout the organization.
 Prioritizes the project within the organization.
 Ensures the project staffed appropriately and that staff have necessary resources.
 Monitors project progress including progress towards agreed upon goals and objectives.

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 Has the authority to approve or deny changes impacting the following areas:
o Cost
o Scope
o Schedule
o Project Goals
o Government of the District of Columbia Policies
o Needs of other client projects
Government of the District of Columbia Project Manager
The Government of the District of Columbia shall assign project manager(s) prior to the start of this project
with overall responsibility and authority to make decisions related to Project Scope, scheduling, and task
assignment. The Government of the District of Columbia Project Manager should communicate decisions and
commitments to the Tyler project manager(s) in a timely and efficient manner. When the Government of the
District of Columbia project manager(s) do not have the knowledge or authority to make decisions, he or she
engages the necessary resources to participate in discussions and make decisions in a timely fashion to avoid
Project delays. The Government of the District of Columbia project manager(s) are responsible for reporting
to the Government of the District of Columbia steering committee and determining appropriate escalation
points.
Contract Management
 Validates contract compliance throughout the project.
 Ensures that invoicing and Deliverables meet contract requirements.
 Acts as primary point of contact for all contract and invoicing questions. Collaborates on and
approves Change Requests, if needed, to ensure proper scope and budgetary compliance.
Planning
 Reviews and accepts project planning documents.
 Defines project tasks and resource requirements for the Government of the District of Columbia
project team.
 Collaborates in the development and approval of the project schedule.
 Collaborates with Tyler project manager(s) to plan and schedule project timelines to achieve on-time
implementation.
Implementation Management
 Tightly manages project budget and scope.
 Collaborates with Tyler project manager(s) to establish a process and approval matrix to ensure that
scope changes and budget (planned versus actual) are transparent and handled effectively and
efficiently.
 Collaborates with Tyler project manager to establish and manage a schedule and resource plan that
properly supports the project schedule as a whole and is also in balance with scope and budget.
 Collaborates with Tyler project manager(s) to establish risk and issue tracking and reporting process
between the Government of the District of Columbia and Tyler and takes all necessary steps to
proactively mitigate these items or communicate with transparency to Tyler any items that may
impact the outcomes of the project.
 Collaborates with Tyler project manager(s) to establish key business drivers and success indicators
that will help to govern project activities and key decisions to ensure a quality outcome of the project.

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 Routinely communicates with both the Government of the District of Columbia staff and Tyler, aiding
in the understanding of goals, objectives, current status, and health of the project by all team
members.
 Manages the requirements gathering process and ensure timely and quality business requirements
are being provided to Tyler.
Resource Management
 Acts as liaison between project team and stakeholders.
 Identifies and coordinates all Government of the District of Columbia resources across all modules,
phases, and activities including data conversions, forms design, hardware and software installation,
reports building, and satisfying invoices.
 Provides direction and support to project team.
 Builds partnerships among the various stakeholders, negotiating authority to move the project
forward.
 Manages the appropriate assignment and timely completion of tasks as defined.
 Assesses team performance and takes corrective action, if needed.
 Provides guidance to Government of the District of Columbia technical teams to ensure appropriate
response and collaboration with Tyler Technical Support Teams to ensure timely response and
appropriate resolution.
 Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project
tasks.
 Ensures that users have appropriate access to Tyler project toolsets as required.
 Conducts training on proper use of toolsets.
 Validates completion of required assignments using toolsets.
Government of the District of Columbia Functional Leads
 Makes business process change decisions under time sensitive conditions.
 Communicates existing business processes and procedures to Tyler consultants.
 Assists in identifying business process changes that may require escalation.
 Contributes business process expertise for Current & Future State Analysis.
 Identifies and includes additional subject matter experts to participate in Current & Future State
Analysis.
 Validates that necessary skills have been retained by end users.
 Provides End Users with dedicated time to complete required homework tasks.
 Acts as an ambassador/champion of change for the new process and provide business process
change support.
 Identifies and communicates any additional training needs or scheduling conflicts to the Government
of the District of Columbia project manager.
 Actively participates in all aspects of the implementation, including, but not limited to, the following
key activities:
o Task completion
o Stakeholder Meeting
o Project Management Plan development
o Schedule development
o Maintenance and monitoring of risk register
o Escalation of issues
o Communication with Tyler project team
o Coordination of Government of the District of Columbia resources

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o Attendance at scheduled sessions
o Change management activities
o Modification specification, demonstrations, testing and approval assistance
o Data analysis assistance
o Decentralized end user training
o Process testing
o Solution Validation
Government of the District of Columbia Power Users
 Participate in project activities as required by the project team and project manager(s).
 Provide subject matter expertise on the Government of the District of Columbia business processes
and requirements.
 Act as subject matter experts and attend Current & Future State Analysis sessions as needed.
 Attend all scheduled training sessions.
 Participate in all required post-training processes as needed throughout project.
 Test all application configuration to ensure it satisfies business process requirements.
 Become application experts.
 Participate in Solution Validation.
 Adopt and support changed procedures.
 Complete all deliverables by the due dates defined in the project schedule.
 Demonstrate competency with Tyler products processing prior to Go-live.
 Provide knowledge transfer to the Government of the District of Columbia staff during and after
implementation.
Government of the District of Columbia End Users
 Attend all scheduled training sessions.
 Become proficient in application functions related to job duties.
 Adopt and utilize changed procedures.
 Complete all deliverables by the due dates defined in the project schedule.
 Utilize software to perform job functions at and beyond Go-live.
Government of the District of Columbia Technical Lead
 Coordinates updates and releases with Tyler as needed.
 Coordinates the copying of source databases to training/testing databases as needed for training
days.
 Coordinates and adds new users, printers and other peripherals as needed.
 Validates that all users understand log-on process and have necessary permission for all training
sessions.
 Coordinates interface development for Government of the District of Columbia third party interfaces.
 Develops or assists in creating reports as needed.
 Ensures on-site system meets specifications provided by Tyler.
 Assists with software installation as needed.
Government of the District of Columbia GIS
 Participates in GIS planning activities.

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 Responsible for management and maintenance of Government of the District of Columbia GIS
infrastructure and data.
 Ensures GIS data/service endpoints are in alignment with Tyler software requirements.
 Provides Tyler implementation team with GIS data/service access information.
Government of the District of Columbia Upgrade Coordination
 Becomes familiar with the software upgrade process and required steps.
 Becomes familiar with Tyler’s releases and updates.
 Utilizes Tyler resources to stay abreast of the latest Tyler releases and updates, as well as the latest
helpful tools to manage the Government of the District of Columbia’s software upgrade process.
 Assists with the software upgrade process during implementation.
 Manages software upgrade activities post-implementation.
 Manages software upgrade plan activities.
 Coordinates software upgrade plan activities with Government of the District of Columbia and Tyler
resources.
 Communicates changes affecting users and department stakeholders.
 Obtains department stakeholder acceptance to upgrade production environment.
Government of the District of Columbia Change Management Lead
 Validates that users receive timely and thorough communication regarding process changes.
 Provides coaching to supervisors to prepare them to support users through the project changes.
 Identifies the impact areas resulting from project activities and develops a plan to address them
proactively.
 Identifies areas of resistance and develops a plan to reinforce the change.
 Monitors post-production performance and new process adherence.

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Part 3: Project Plan
Project Stages
Work Breakdown Structure
The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into
smaller, more manageable components. The top-level components are called “Stages” and the second level
components are called “Work Packages”. The work packages, shown below each stage, contain the high-level
work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during
subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control
Point”, confirming the work performed during that stage of the Project has been accepted by the
Government of the District of Columbia.
Work Breakdown Structure (WBS)
1. Initiate &
Plan
2. Assess &
Define
3. Prepare
Solution
4. Production
Readiness 5. Production 6. Close

1.1 Initial
Coordination

2.1 Solution
Orientation

3.1 Initial System
Deployment

4.1 Solution
Validation

5.1 Go Live

6.1 Phase Close
Out

1.2 Project/Phase
Planning

2.2 Current & Future
State Analysis

3.2 Configuration

4.2 Go Live
Readiness

5.2 Transition to
Client Services

6.2 Project Close
Out

1.3 Infrastructure
Planning

2.3 Modification
Analysis

3.3 Process
Refinement

4.3 End User
Training

5.3 Post Go Live
Activities

1.4 Stakeholder
Meeting

2.4 Conversion
Assessment

3.4 Conversion
Delivery

1.5 GIS Planning*

2.5 Data Assessment

3.5 Data Delivery

3.6 Modifications*

*Items noted with an asterisk in the graphic above relate to specific products and services. If those products and services are not included in the scope
of the contract, these specific work packages will be noted as “This work package is not applicable” in Section 6 of the Implementation Plan.

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Initiate and Plan
The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a
foundation for the Project by identifying and establishing sequence and timing for each Phase as well as
verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique
items being repeated for the additional Phases as needed.
Initial Coordination
Prior to Project commencement, Tyler management assigns project manager(s). Additional Project resources
will be assigned later in the Project as a Project schedule is developed. Tyler provides the Government of the
District of Columbia with initial Project documents used to gather names of key personnel, their functional
role as it pertains to the Project, as well as any blackout dates to consider for future planning. the
Government of the District of Columbia gathers the information requested by the provided deadline ensuring
preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion.
Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the
sales process prior to scheduling a Project Planning Meeting with the Government of the District of
Columbia’s team. During this step, Tyler will work with the Government of the District of Columbia to
establish the date(s) for the Project and Phase Planning session.
Objectives:
 Formally launch the project.
 Establish project governance.
 Define and communicate governance for Tyler.
 Identify Government of the District of Columbia project team.

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STAGE 1 Initial Coordination
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Tyler project team is assigned A R C I I I I I I
Government of the District of
Columbia project team is
assigned
A I R I I I
Provide initial project
documents to the Government
of the District of Columbia
A R C C I I
Gather preliminary information
requested I A R C C C C
Sales to implementation
knowledge transfer A R I I I I I
Create Project Portal to store
project artifacts and facilitate
communication
A R I

Inputs Contract documents
Implementation Plan

Outputs/Deliverables Working initial project documents
Project portal

Work package assumptions:
 Project activities begin after the agreement has been fully executed.
Project/Phase Planning
Project and Phase planning provides an opportunity to review the contract, software, data conversions and
services purchased, identify applications to implement in each Phase (if applicable), and discuss
implementation timeframes.
During this work package Tyler will work with the Government of the District of Columbia to coordinate and
plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be
attended by all Government of the District of Columbia Project team members and the Tyler Project
Manager. The meeting provides an opportunity for Tyler to introduce its implementation methodology,
terminology, and Project management best practices to the Government of the District of Columbia’s Project

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Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss
Project communication, metrics, status reporting and tools to be used to measure Project progress and
manage change.
Tyler will work with the Government of the District of Columbia Project Team to prepare and deliver the
Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as
the Project progresses and will describe how the project will be executed, monitored, and controlled.
During project planning, Tyler will introduce the tools that will be used throughout the implementation. Tyler
will familiarize the Government of the District of Columbia with these tools during project planning and make
them available for review and maintenance as applicable throughout the project. Some examples are Solution
validation plan, issue log, and go-live checklist.
STAGE 1 Project/Phase Planning
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Schedule and
conduct planning
session(s)
A R I C C I
Develop Project
Management Plan A R I C C I
Develop initial
project schedule A R I I I I I I C C I I C I

Inputs Contract documents
Implementation Plan
Guide to Starting Your Project

Outputs / Deliverables Acceptance Criteria [only] for Deliverables
Project Management Plan Delivery of document
Project Operational Plan Delivery of document
Initial Project Schedule Government of the District of Columbia
provides acceptance of schedule based on
resource availability, project budget, and
goals.

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Work package assumptions:
 Government of the District of Columbia has reviewed and completed the Guide to Starting Your
Project document.
Infrastructure Planning
Procuring required hardware and setting it up properly is a critical part of a successful implementation. Tyler
will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified
in the Agreement. . The Government of the District of Columbia is responsible for the installation, setup and
maintenance of all peripheral devices.
Objectives:
 Ensure the Government of the District of Columbia’s infrastructure meets Tyler’s application
requirements.
 Ensure the Government of the District of Columbia’s infrastructure is scheduled to be in place and
available for use on time.
STAGE 1 Infrastructure Planning
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Initial Infrastructure
Communication A R C C C C
Schedule
Environment
Availability
A R C I

Inputs Initial Infrastructure Requirements

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Completed Infrastructure Requirements Delivery of Requirements

Stakeholder Meeting
Communication of the Project planning outcomes to the Government of the District of Columbia Project
team, executives and other key stakeholders is vital to Project success. The Stakeholder meeting is a strategic
activity to inform, engage, gain commitment, and instill confidence in the Government of the District of
Columbia team. During the meeting, the goals and objectives of the Project will be reviewed along with detail

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on Project scope, implementation methodology, roles and responsibilities, Project timeline and schedule, and
keys to Project success.
Objectives:
 Formally present and communicate the project activities and timeline.
 Communicate project expectations.
STAGE 1 Stakeholder Meeting
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Create Stakeholder
Meeting Presentation I A R I I I I C I
Review Stakeholder
Meeting Presentation I C A R C
Perform Stakeholder
Meeting Presentation I A R I I I I C I I I I I I

Inputs Agreement
Implementation Plan
Project Management Plan

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Stakeholder Meeting Presentation

Work package assumptions:
 None
GIS Planning
GIS data is a core part of many Tyler applications. Other Government of the District of Columbia
offices/products may also use this data and have different GIS requirements. A key focus of this preparation
will be the process for developing the GIS data for use with Tyler applications. This can be an iterative
process, so it is important to begin preparation early.
Objectives:
 Identify all Government of the District of Columbia GIS data sources and formats.

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Tyler Technologies, Inc. Page | 20
 Tyler to understand the Government of the District of Columbia’s GIS needs and practices.
 Ensure the Government of the District of Columbia’s GIS data meets Tyler product requirements.
STAGE 1 GIS Preparation
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Initial GIS Planning
Meeting A R C C C
Determine all GIS Data
Sources I I A R C
Provide Source GIS Data I I A R C
Review GIS Data and
Provide Feedback A R C I C

Inputs GIS Requirements Document

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Production Ready Map Data Meets Tyler GIS Requirements.

Work package assumptions:
 GIS data provided to Tyler is accurate and complete.
 GIS data provided to Tyler is current.
 Government of the District of Columbia is responsible for maintaining the GIS data.
Control Point 1: Initiate & Plan Stage Acceptance
Acceptance criteria for this stage includes completion of all criteria listed below.
Note: Advancement to the Assess & Define stage is not dependent upon Tyler’s receipt of this stage
acceptance.
Initiate & Plan Stage Deliverables:
 Project Management Plan
 Initial Project Schedule
Initiate & Plan stage acceptance criteria:
 All stage deliverables accepted based on acceptance criteria previously defined

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Tyler Technologies, Inc. Page | 21
 Project governance defined
 Project portal made available to the Government of the District of Columbia
 Stakeholder meeting complete
 GIS Data Production Ready
 Completed Infrastructure Requirements and Design Document
 System Passes Infrastructure Audit (as applicable)
Assess & Define
The Assess & Define stage will provide an opportunity to gather information related to current Government
of the District of Columbia business processes. This information will be used to identify and define business
processes utilized with Tyler software. The Government of the District of Columbia collaborates with Tyler
providing complete and accurate information to Tyler staff and assisting in analysis, understanding current
workflows and business processes.
Solution Orientation
The Solution Orientation provides the Project stakeholders a high-level understanding of the solution
functionality prior to beginning the current and future state analysis. The primary goal is to establish a
foundation for upcoming conversations regarding the design and configuration of the solution.
Tyler utilizes a variety of tools for the Solution Orientation, focusing on Government of the District of
Columbia team knowledge transfer such as: eLearning, documentation, or walkthroughs. The Government of
the District of Columbia team will gain a better understanding of the major processes and focus on data flow,
the connection between configuration options and outcome, integration, and terminology that may be
unique to Tyler’s solution.
Objectives:
 Provide a basic understanding of system functionality.
 Prepare the Government of the District of Columbia for current and future state analysis.
STAGE 2 Solution Orientation
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Provide pre-requisites A R I I I I I
Complete pre-requisites A R C C
Conduct orientation A R I I I I I

Inputs Solution orientation materials
Training Plan

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Current & Future State Analysis
The Current & Future State Analysis provides the Project stakeholders and Tyler an understanding of process
changes that will be achieved with the new system.
The Government of the District of Columbia and Tyler will evaluate current state processes, options within
the new software, pros and cons of each based on current or desired state and make decisions about the
future state configuration and processing. This may occur before or within the same timeframe as the
configuration work package. The options within the new software will be limited to the scope of this
implementation and will make use of standard Tyler functionality.
The Government of the District of Columbia will adopt the existing Tyler solution wherever possible to avoid
project schedule and quality risk from over customization of Tyler products. It is the Government of the
District of Columbia’s responsibility to verify that in-scope requirements are being met throughout the
implementation if functional requirements are defined as part of the contract. The following guidelines will be
followed when evaluating if a modification to the product is required:
 A reasonable business process change is available.
 Functionality exists which satisfies the requirement.
 Configuration of the application satisfies the requirement.
 An in-scope modification satisfies the requirement.
Requirements that are not met will follow the agreed upon change control process and can have impacts on
the project schedule, scope, budget, and resource availability.
STAGE 2 Current & Future State Analysis
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Current State process
review A R I I I C C C C C
Discuss future-state
options A R C C C C C C C C
Make future-state
decisions (non-COTS) C C C C C A R I C C
Document anticipated
configuration options
required to support
future state
A R C C C I I I I I

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Inputs Government of the District of Columbia current state documentation
Solution Orientation completion

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Documentation that describes future-state
decisions and configuration options to support
future-state decisions.
Delivery of document

Work package assumptions:
 Government of the District of Columbia attendees possess sufficient knowledge and authority to
make future state decisions.
 The Government of the District of Columbia is responsible for any documentation of current state
business processes.
 The Government of the District of Columbia can effectively communicate current state processes.
This work package is not applicable.
This work package is not applicable.
Control Point 2: Assess & Define Stage Acceptance
Acceptance criteria for this Stage includes completion of all criteria listed below.
Note: Advancement to the Prepare Solution Stage is dependent upon Tyler’s receipt of the Stage Acceptance.
Assess & Define Stage Deliverables:
 Documentation of future state decisions and configuration options to support future state decisions.
 Modification specification document.
 Assess & Define Stage Acceptance Criteria:
 All stage deliverables accepted based on criteria previously defined.
 Solution Orientation is delivered.
Prepare Solution
During the Prepare Solution stage, information gathered during the Initiate & Plan and Assess & Define stages
will be used to install and configure the Tyler software solution. Software configuration will be validated by
the Government of the District of Columbia against future state decisions defined in previous stages and
processes refined as needed to ensure business requirements are met.
Initial System Deployment
The timely availability of the Tyler Solution is important to a successful Project implementation. The success
and timeliness of subsequent work packages are contingent upon the initial system deployment of Tyler
Licensed Software on an approved network and infrastructure. Delays in executing this work package can
affect the project schedule.

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Objectives:
 All licensed software is installed and operational.
 The Government of the District of Columbia can access the software.
STAGE 3 Initial System Deployment (Hosted/SaaS)*
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Prepare hosted
environment A R I C
Install Licensed
Software for
Included
Environments
A R I C
Install Licensed
Software on
Government of the
District of
Columbia Devices
(if applicable)
I C A R
Tyler System
Administration
Training (if
applicable)
A R I C

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Licensed Software is Installed on the Server(s) Software is accessible
Licensed Software is Installed on Government
of the District of Columbia Devices (if
applicable)
Software is accessible
Installation Checklist/System Document

Work package assumptions:
 The most current available version of the Tyler Licensed Software will be installed.
 The Government of the District of Columbia will provide network access for Tyler modules, printers,
and Internet access to all applicable Government of the District of Columbia and Tyler Project staff.

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Configuration
The purpose of Configuration is to prepare the software product for validation.
Tyler staff collaborates with the Government of the District of Columbia to complete software configuration
based on the outputs of the future state analysis performed during the Assess and Define Stage. The
Government of the District of Columbia collaborates with Tyler staff iteratively to validate software
configuration.
Objectives:
 Software is ready for validation.
 Educate the Government of the District of Columbia Power User how to configure and maintain
software.
 Prepare standard interfaces for process validation (if applicable).
STAGE 3 Configuration
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Conduct configuration
training A R I C C
Complete Tyler
configuration tasks
(where applicable)
A R I I I
Complete Government
of the District of
Columbia configuration
tasks (where applicable)
I C A R C
Standard interfaces
configuration and
training (if applicable)
A R C I C C C
Updates to Solution
Validation testing plan C C A R C C

Inputs Documentation that describes future state decisions and configuration options to support future
state decisions.

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Configured System

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Tyler Technologies, Inc. Page | 26
Work package assumptions:
 Tyler provides guidance for configuration options available within the Tyler software. The
Government of the District of Columbia is responsible for making decisions when multiple options are
available.
Process Refinement
Tyler will educate the Government of the District of Columbia users on how to execute processes in the
system to prepare them for the validation of the software. The Government of the District of Columbia
collaborates with Tyler staff iteratively to validate software configuration options to support future state.
Objectives:
 Ensure that the Government of the District of Columbia understands future state processes and how
to execute the processes in the software.
 Refine each process to meet the business requirements.
 Validate standard interfaces, where applicable.
 Validate forms and reports, where applicable.

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STAGE 3 Process Refinement
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Conduct process
training A R I C I C
Confirm process
decisions I C A R C I C
Test configuration I C A R C
Refine
configuration
(Government of
the District of
Columbia
Responsible)
I C A R C
Refine
configuration (Tyler
Responsible)
A R I I I
Validate interface
process and results I C C A R C C
Update
Government of the
District of
Columbia-specific
process
documentation (if
applicable)
I C A R C
Updates to
Solution Validation
testing plan
C C A R C C

Inputs Initial Configuration
Documentation that describes future state decisions and configuration options to support
future state decisions.
Solution validation test plan

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Updated solution validation test plan
Completed Government of the District of
Columbia-specific process documentation
(completed by Government of the District of
Columbia)

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Work package assumptions:
 None
This work package is not applicable.
This work package is not applicable.
Control Point 3: Prepare Solution Stage Acceptance
Acceptance criteria for this Stage includes all criteria listed below in each Work Package.
Note: Advancement to the Production Readiness Stage is dependent upon Tyler’s receipt of the Stage
Acceptance.
Prepare Solution Stage Deliverables:
 Licensed software is installed.
 Installation checklist/system document.
Prepare Solution Stage Acceptance Criteria:
 All stage deliverables accepted based on criteria previously defined.
 Software is configured.
 Solution validation test plan has been reviewed and updated if needed.
Production Readiness
Activities in the Production Readiness stage will prepare the Government of the District of Columbia team for
go-live through solution validation, the development of a detailed go-live plan and end user training. A
readiness assessment will be conducted with the Government of the District of Columbia to review the status
of the project and the organizations readiness for go-live.
Solution Validation
Solution Validation is the end-to-end software testing activity to ensure that the Government of the District of
Columbia verifies all aspects of the Project (hardware, configuration, business processes, etc.) are functioning
properly, and validates that all features and functions per the contract have been deployed for system use.
Objectives:
 Validate that the solution performs as indicated in the solution validation plan.
 Ensure the Government of the District of Columbia organization is ready to move forward with go-live
and training (if applicable).

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STAGE 4 Solution Validation
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Update Solution
Validation plan A R C C C C
Update test scripts (as
applicable) C C C A R C
Perform testing C C C A R C
Document issues from
testing C C C A R C
Perform required follow-
up on issues A R C C C C

Inputs Solution Validation plan
Completed work product from prior stages (configuration, business process, etc.)

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Solution Validation Report Government of the District of Columbia
updates report with testing results

Work package assumptions:
 Designated testing environment has been established.
 Testing includes current phase activities or deliverables only.
Go-Live Readiness
Tyler and the Government of the District of Columbia will ensure that all requirements defined in Project
planning have been completed and the Go-Live event can occur, as planned. A go-live readiness assessment
will be completed identifying risks or actions items to be addressed to ensure the Government of the District
of Columbia has considered its ability to successfully Go-Live. Issues and concerns will be discussed, and
mitigation options documented. Tyler and the Government of the District of Columbia will jointly agree to
move forward with transition to production. Expectations for final preparation and critical dates for the weeks
leading into and during the Go-Live week will be planned in detail and communicated to Project teams.
Objectives:
 Action plan for go-live established.
 Assess go-live readiness.
 Stakeholders informed of go-live activities.

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STAGE 4 Go-Live Readiness
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Perform Readiness
Assessment I A R C C I C I I I I I I
Conduct Go-Live planning
session A R C C C C C C C
Order peripheral
hardware (if applicable) I A R C
Confirm procedures for
Go-Live issue reporting &
resolution
A R I I I I C C I I I I I
Develop Go-Live checklist A R C C C C I C C
Final system
infrastructure review
(where applicable)
A R C C

Inputs Future state decisions
Go-live checklist

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Updated go-live checklist Updated Action plan and Checklist for go-live
delivered to the Government of the District of
Columbia
Work package assumptions:
 None
End User Training
End User Training is a critical part of any successful software implementation. Using a training plan previously
reviewed and approved, the Project team will organize and initiate the training activities.
Tyler Led: Tyler provides training for all applicable users. One or multiple occurrences of each scheduled
training or implementation topic will be covered.
Tyler will provide standard application documentation for the general use of the software. It is not Tyler’s
responsibility to develop Government of the District of Columbia specific business process documentation.
Government of the District of Columbia-led training labs using Government of the District of Columbia
specific business process documentation if created by the Government of the District of Columbia can be
added to the regular training curriculum, enhancing the training experiences of the end users.

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Objectives:
 End users are trained on how to use the software prior to go-live.
 The Government of the District of Columbia is prepared for on-going training and support of the
application.
STAGE 4 End User Training
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Update training plan A R C C I C
End User training (Tyler-
led) A R C C C I C C C
Train-the-trainer A R C C C I C
End User training
(Government of the
District of Columbia-led)
C C A R I C C C

Inputs Training Plan
List of End Users and their Roles / Job Duties
Configured Tyler System

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
End User Training Government of the District of Columbia signoff
that training was delivered

Work package assumptions:
 The Government of the District of Columbia project team will work with Tyler to jointly develop a
training curriculum that identifies the size, makeup, and subject-area of each of the training classes.
 Tyler will work with the Government of the District of Columbia as much as possible to provide end-
user training in a manner that minimizes the impact to the daily operations of Government of the
District of Columbia departments.
 The Government of the District of Columbia will be responsible for training new users after go-live
(exception—previously planned or regular training offerings by Tyler).
Control Point 4: Production Readiness Stage Acceptance
Acceptance criteria for this stage includes all criteria listed below. Advancement to the Production stage is
dependent upon Tyler’s receipt of the stage acceptance.

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Production Readiness stage deliverables:
 Solution Validation Report.
 Update go-live action plan and/or checklist.
 End user training.
Production Readiness stage acceptance criteria:
 All stage deliverables accepted based on criteria previously defined.
 Go-Live planning session conducted.
Production
Following end user training the production system will be fully enabled and made ready for daily operational
use as of the scheduled date. Tyler and the Government of the District of Columbia will follow the
comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to
the Project during go-live. Following go-live, Tyler will work with the Government of the District of Columbia
to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to
Client Services is complete for long-term operations and maintenance of the Tyler software.
Go-Live
Following the action plan for Go-Live, defined in the Production Readiness stage, the Government of the
District of Columbia and Tyler will complete work assigned to prepare for Go-Live.
Tyler staff collaborates with the Government of the District of Columbia during Go-Live activities. The
Government of the District of Columbia transitions to Tyler software for day-to day business processing.
Some training topics are better addressed following Go-Live when additional data is available in the system or
based on timing of applicable business processes and will be scheduled following Go-Live per the Project
Schedule.
Objectives:
 Execute day to day processing in Tyler software.
 Government of the District of Columbia data available in Production environment.

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STAGE 5 Go-Live
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Provide final source data
extract, if applicable C C A R
Final source data pushed
into production
environment, if
applicable
A C R I C C C
Proof final converted
data, if applicable C C C A R C
Complete Go-Live
activities as defined in
the Go-Live action plan
C C C A R C I C
Provide Go-Live
assistance A R C C I C C I C I C

Inputs Comprehensive Action Plan for Go-Live
Final source data (if applicable)

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Data is available in production environment Government of the District of Columbia
confirms data is available in production
environment

Work package assumptions:
 The Government of the District of Columbia will complete activities documented in the action plan for
Go-Live as scheduled.
 External stakeholders will be available to assist in supporting the interfaces associated with the Go-
Live live process.
 The Government of the District of Columbia business processes required for Go-Live are fully
documented and tested.
 The Government of the District of Columbia Project team and subject matter experts are the primary
point of contact for the end users when reporting issues during Go-Live.
 The Government of the District of Columbia Project Team and Power User’s provide business process
context to the end users during Go-Live.

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Transition to Client Services
This work package signals the conclusion of implementation activities for the Phase or Project with the
exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition
of the Government of the District of Columbia onto the Tyler Client Services team, who provides the
Government of the District of Columbia with assistance following Go-Live, officially transitioning the
Government of the District of Columbia to operations and maintenance.
Objectives:
 Ensure no critical issues remain for the project teams to resolve.
 Confirm proper knowledge transfer to the Government of the District of Columbia teams for key
processes and subject areas.
STAGE 5 Transition to Client Services
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Transfer Government of
the District of Columbia
to Client Services and
review issue reporting
and resolution processes
I I A I I R I I C C C
Review long term
maintenance and
continuous
improvement
A R C C C

Inputs Open item/issues List

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Client Services Support Document

Work package assumptions:
 No material project issues remain without assignment and plan.

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Post Go-Live Activities
Some implementation activities are provided post-production due to the timing of business processes, the
requirement of actual production data to complete the activities, or the requirement of the system being
used in a live production state.
Objectives:
 Schedule activities that are planned for after Go-Live.
 Ensure issues have been resolved or are planned for resolution before phase or project close.
STAGE 5 Post Go-Live Activities
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Schedule contracted
activities that are
planned for delivery
after go-live
A R C C C C I C C I C C
Determine resolution
plan in preparation for
phase or project close
out
A R C C C I C C I C

Inputs List of post Go-Live activities

Outputs /
Deliverables
Acceptance Criteria [only] for
Deliverables
Updated issues log

Work package assumptions:
 System is being used in a live production state.
Control Point 5: Production Stage Acceptance
Acceptance criteria for this Stage includes completion of all criteria listed below:
 Advancement to the Close stage is not dependent upon Tyler’s receipt of this Stage Acceptance.
 Converted data is available in production environment.

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Production Stage Acceptance Criteria:
 All stage deliverables accepted based on criteria previously defined.
 Go-Live activities defined in the Go-Live action plan completed.
 Client services support document is provided.
Close
The Close stage signifies full implementation of all products purchased and encompassed in the Phase or
Project. The Government of the District of Columbia transitions to the next cycle of their relationship with
Tyler (next Phase of implementation or long-term relationship with Tyler Client Services).
Phase Closeout
This work package represents Phase completion and signals the conclusion of implementation activities for
the Phase. The Tyler Client Services team will assume ongoing support of the Government of the District of
Columbia for systems implemented in the Phase.
Objectives:
 Agreement from Tyler and the Government of the District of Columbia teams that activities within
this phase are complete.
STAGE 6 Phase Close Out
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads
Reconcile project budget
and status of contract
Deliverables
I A R I I C
Hold post phase review
meeting A R C C C C C C C C C
Release phase-
dependent Tyler project
resources
A R I I

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Participants Tyler Government of the District of
Columbia
Project Leadership Project Manager
Project Manager Project Sponsor(s)
Implementation Consultants Functional Leads, Power Users,
Technical Leads
Technical Consultants (Conversion, Deployment,
Development)

Client Services

Inputs Contract
Implementation Plan
Project artifacts

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Final action plan (for outstanding items)
Reconciliation Report
Post Phase Review

Work package assumptions:
 Tyler deliverables for the phase have been completed.
Project Closeout
Completion of this work package signifies final acceptance and formal closing of the Project.
At this time the Government of the District of Columbia may choose to begin working with Client Services to
look at continuous improvement Projects, building on the completed solution.
Objectives:
 Confirm no critical issues remain for the project teams to resolve.
 Determine proper knowledge transfer to the Government of the District of Columbia teams for key
processes and subject areas has occurred.
 Verify all deliverables included in the Agreement are delivered.
STAGE 6 Project Close Out
Tyler Government of the District of Columbia
RACI MATRIX KEY:
R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads

Government of the District of Columbia
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Conduct post project
review A R C C C C C C C C C
Deliver post project
report to Government of
the District of Columbia
and Tyler leadership
I A R I I C
Release Tyler project
resources A R I I

Inputs Contract
Implementation Plan

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Post Project Report Government of the District of Columbia
acceptance; Completed report indicating all
project Deliverables and milestones have been
completed

Work package assumptions:
 All project implementation activities have been completed and approved.
 No critical project issues remain that have not been documented and assigned.
 Final project budget has been reconciled and invoiced.
 All Tyler deliverables have been completed.
Control Point 6: Close Stage Acceptance
Acceptance criteria for this Stage includes completion of all criteria listed below.
Close Stage Deliverables:
 Post Project Report.
Close Stage Acceptance Criteria:
 Completed report indicating all Project deliverables and milestones have been completed.
General Assumptions
Tyler and the Government of the District of Columbia will use this Implementation Plan as a guide for
managing the implementation of the Tyler Project as provided and described in the Agreement. There are a
few assumptions which, when acknowledged and adhered to, will support a successful implementation.
Assumptions related to specific work packages are documented throughout the Implementation Plan.
Included here are general assumptions which should be considered throughout the overall implementation
process.
Project
 Project activities will begin after the Agreement has been fully executed.

Government of the District of Columbia
Tyler Technologies, Inc. Page | 39
 The Government of the District of Columbia Project Team will complete their necessary assignments
in a mutually agreed upon timeframe to meet the scheduled go-live date, as outlined in the Project
Schedule.
 Sessions will be scheduled and conducted at a mutually agreeable time.
 Additional services, software modules and modifications not described in the Implementation Plan or
Agreement will be considered a change to this Project and will require a Change Request Form as
previously referenced in the definition of the Change Control Process.
 Tyler will provide a written agenda and notice of any prerequisites to the Government of the District
of Columbia project manager(s) ten (10) business days or as otherwise mutually agreed upon time
frame prior to any scheduled on-site or remote sessions, as applicable.
 Tyler will provide guidance for configuration and processing options available within the Tyler
software. If multiple options are presented by Tyler, the Government of the District of Columbia is
responsible for making decisions based on the options available.
 Implementation of new software may require changes to existing processes, both business and
technical, requiring the Government of the District of Columbia to make process changes.
 The Government of the District of Columbia is responsible for defining, documenting, and
implementing their policies that result from any business process changes.
Organizational Change Management
Unless otherwise contracted by Tyler, Government of the District of Columbia is responsible for managing
Organizational Change. Impacted Government of the District of Columbia resources will need consistent
coaching and reassurance from their leadership team to embrace and accept the changes being imposed by
the move to new software. An important part of change is ensuring that impacted Government of the District
of Columbia resources understand the value of the change, and why they are being asked to change.
Resources and Scheduling
 Government of the District of Columbia resources will participate in scheduled activities as assigned
in the Project Schedule.
 The Government of the District of Columbia team will complete prerequisites prior to applicable
scheduled activities. Failure to do so may affect the schedule.
 Tyler and the Government of the District of Columbia will provide resources to support the efforts to
complete the Project as scheduled and within the constraints of the Project budget.
 Abbreviated timelines and overlapped Phases require sufficient resources to complete all required
work as scheduled.
 Changes to the Project Schedule, availability of resources or changes in Scope will be requested
through a Change Request. Impacts to the triple constraints (scope, budget, and schedule) will be
assessed and documented as part of the change control process.
 The Government of the District of Columbia will ensure assigned resources will follow the change
control process and possess the required business knowledge to complete their assigned tasks
successfully. Should there be a change in resources, the replacement resource should have a
comparable level of availability, change control process buy-in, and knowledge.
 The Government of the District of Columbia makes timely Project related decisions to achieve
scheduled due dates on tasks and prepare for subsequent training sessions. Failure to do so may
affect the schedule, as each analysis and implementation session is dependent on the decisions made
in prior sessions.
 The Government of the District of Columbia will respond to information requests in a comprehensive
and timely manner, in accordance with the Project Schedule.

Government of the District of Columbia
Tyler Technologies, Inc. Page | 40
 The Government of the District of Columbia will provide adequate meeting space or facilities,
including appropriate system connectivity, to the project teams including Tyler team members.
 For on-site visits, Tyler will identify a travel schedule that balances the needs of the project and the
employee.
This work package is not applicable.
Facilities
 The Government of the District of Columbia will provide dedicated space for Tyler staff to work with
Government of the District of Columbia resources for both on-site and remote sessions. If Phases
overlap, Government of the District of Columbia will provide multiple training facilities to allow for
independent sessions scheduling without conflict.
 The Government of the District of Columbia will provide staff with a location to practice what they
have learned without distraction.

Government of the District of Columbia
Tyler Technologies, Inc. Page | 41
Glossary
Word or Term Definition
Acceptance Confirming that the output or deliverable is suitable and
conforms to the agreed upon criteria.
Accountable The one who ultimately ensures a task or deliverable is
completed; the one who ensures the prerequisites of the task are
met and who delegates the work to those responsible. [Also see
RACI]
Application A computer program designed to perform a group of coordinated
functions, tasks, or activities for the benefit of the user.
Application Programming Interface (API) A defined set of tools/methods to pass data to and received data
from Tyler software products
Agreement This executed legal contract that defines the products and
services to be implemented or performed.
Business Process The practices, policy, procedure, guidelines, or functionality that
the client uses to complete a specific job function.
Business Requirements Document A specification document used to describe Client requirements
for contracted software modifications.
Change Request A form used as part of the Change Control process whereby
changes in the scope of work, timeline, resources, and/or budget
are documented and agreed upon by participating parties.
Change Management Guides how we prepare, equip and support individuals to
successfully adopt change in order to drive organizational success
& outcomes
Code Mapping [where applicable] An activity that occurs during the data conversion process
whereby users equate data (field level) values from the old
system to the values available in the new system. These may be
one to one or many to one. Example: Old System [Field = eye
color] [values = BL, Blu, Blue] maps to New Tyler System [Field =
Eye Color] [value = Blue].
Consulted Those whose opinions are sought, typically subject matter
experts, and with whom there is two-way communication. [Also
see RACI]
Control Point This activity occurs at the end of each stage and serves as a
formal and intentional opportunity to review stage deliverables
and required acceptance criteria for the stage have been met.
Data Mapping [where applicable] The activity determining and documenting where data from the
legacy system will be placed in the new system; this typically
involves prior data analysis to understand how the data is
currently used in the legacy system and how it will be used in the
new system.
Deliverable A verifiable document or service produced as part of the Project,
as defined in the work packages.
Go-Live The point in time when the Client is using the Tyler software to
conduct daily operations in Production.
Informed Those who are kept up-to-date on progress, often only on
completion of the task or deliverable, and with whom there is
just one-way communication. [Also see RACI]

Government of the District of Columbia
Tyler Technologies, Inc. Page | 42
Infrastructure The composite hardware, network resources and services
required for the existence, operation, and management of the
Tyler software.
Interface A connection to and potential exchange of data with an external
system or application. Interfaces may be one way, with data
leaving the Tyler system to another system or data entering Tyler
from another system, or they may be bi-directional with data
both leaving and entering Tyler and another system.
Integration A standard exchange or sharing of common data within the Tyler
system or between Tyler applications
Legacy System The software from which a client is converting.
Modification Custom enhancement of Tyler’s existing software to provide
features or functions to meet individual client requirements
documented within the scope of the Agreement.
On-site Indicates the work location is at one or more of the client’s
physical office or work environments.
Organizational Change The process of changing an organization's strategies, processes,
procedures, technologies, and culture, as well as the effect of
such changes on the organization.

Output A product, result or service generated by a process.
Peripheral devices An auxiliary device that connects to and works with the computer
in some way. Some examples: scanner, digital camera, printer.
Phase A portion of the Project in which specific set of related
applications are typically implemented. Phases each have an
independent start, Go-Live and closure dates but use the same
Implementation Plans as other Phases of the Project. Phases may
overlap or be sequential and may have different Tyler resources
assigned.
Project The delivery of the software and services per the agreement and
the Implementation Plan. A Project may be broken down into
multiple Phases.
RACI A matrix describing the level of participation by various roles in
completing tasks or Deliverables for a Project or process.
Individuals or groups are assigned one and only one of the
following roles for a given task: Responsible (R), Accountable (A),
Consulted (C), or Informed (I).
Remote Indicates the work location is at one or more of Tyler’s physical
offices or work environments.
Responsible Those who ensure a task is completed, either by themselves or
delegating to another resource. [Also see RACI]
Scope Products and services that are included in the Agreement.

Government of the District of Columbia
Tyler Technologies, Inc. Page | 43
Solution The implementation of the contracted software product(s)
resulting in the connected system allowing users to meet Project
goals and gain anticipated efficiencies.
Stage The top-level components of the WBS. Each Stage is repeated for
individual Phases of the Project.
Standard Software functionality that is included in the base software (off-
the-shelf) package; is not customized or modified.
Implementation Plan Document which will provide supporting detail to the Agreement
defining Project-specific activities, services, and Deliverables.
System The collective group of software and hardware that is used by the
organization to conduct business.
Test Scripts The steps or sequence of steps that will be used to validate or
confirm a piece of functionality, configuration, enhancement, or
Use Case Scenario.
Training Plan Document(s) that indicate how and when users of the system will
be trained relevant to their role in the implementation or use of
the system.
Validation (or to validate) The process of testing and approving that a specific Deliverable,
process, program, or product is working as expected.
Work Breakdown Structure (WBS) A hierarchical representation of a Project or Phase broken down
into smaller, more manageable components.
Work Package A group of related tasks within a project.

Government of the District of Columbia
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Part 4: Appendices
No Conversion - This work package is not applicable.

Government of the District of Columbia
Tyler Technologies, Inc. Page | 45
Additional Appendices

Government of the District of Columbia
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Project Timeline
Telematics Timeline

Government of the District of Columbia
Tyler Technologies, Inc. Page | 47
Student Transportation Timeline

060624-TTI

Rev. 3/2022 1

Solicitation Number: RFP #060624

CONTRACT

This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN
56479 (Sourcewell) and Tyler Technologies, Inc., 5101 Tennyson Pkwy., Plano, TX 75024
(Supplier).

Sourcewell is a State of Minnesota local government unit and service cooperative created
under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers
cooperative procurement solutions to government entities. Participation is open to eligible
federal, state/province, and municipal governmental entities, higher education, K-12 education,
nonprofit, tribal government, and other public entities located in the United States and Canada.
Sourcewell issued a public solicitation for Software Solutions and Related Services for Public
Sector and Education Administration from which Supplier was awarded a contract in Categories
1, 2, 3, 4, and 5.

Supplier desires to contract with Sourcewell to provide equipment, products, or services to
Sourcewell and the entities that access Sourcewell’s cooperative purchasing contracts
(Participating Entities).

1. TERM OF CONTRACT

A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below.

EXPIRATION DATE AND EXTENSION. This Contract expires October 25, 2028, unless it is
cancelled sooner pursuant to Article 22. This Contract allows up to three additional one-year
extensions upon the request of Sourcewell and written agreement by Supplier. Sourcewell
retains the right to consider additional extensions beyond seven years as required under
exceptional circumstances; provided, however, that any additional extension will be upon
written agreement by Supplier.

B. SURVIVAL OF TERMS. Notwithstanding any expiration or termination of this Contract, all
payment obligations incurred prior to expiration or termination will survive, as will the
following: Articles 11 through 14 survive the expiration or cancellation of this Contract. All
other rights will cease upon expiration or termination of this Contract.








  







Attachment E: Sourcewell Contract #060624-TTI
060624-TTI

Rev. 3/2022 2

2. EQUIPMENT, PRODUCTS, OR SERVICES

A. EQUIPMENT, PRODUCTS, OR SERVICES. Supplier will provide the Equipment, Products, or
Services as stated in its Proposal submitted under the Solicitation Number listed above.
Supplier’s Equipment, Products, or Services Proposal (Proposal) is attached and incorporated
into this Contract.

All Equipment and Products provided under this Contract must be new and the current model.
Supplier may offer close-out or refurbished Equipment or Products if they are clearly indicated
in Supplier’s product and pricing list. Unless agreed to by the Participating Entities in advance,
Equipment or Products must be delivered as operational to the Participating Entity’s site.

This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated,
sales and sales volume are not guaranteed.

B. WARRANTIES. During the term of a current Maintenance or SaaS Agreement, Supplier
makes the following warranties:
a. Tyler Software Warranty – Supplier’s software will substantially conform to the
functional descriptions of the Supplier software contained in Supplier’s Proposal,
or their functional equivalent. Future functionality may be updated, modified, or
otherwise enhanced through Supplier’s maintenance and support services, and
the governing functional descriptions for such future functionality will be set
forth in Supplier’s then-current documentation.
b. Tyler Services Warranty – Supplier warrants that it will perform services in a
professional, workmanlike manner, consistent with industry standards. In the
event Supplier provides services that do not conform to this warranty, Supplier
will re-perform the services at no additional cost
c. Third Party Warranties – Unless otherwise indicated, Supplier does not warrant
the condition of any third-party products or services resold through Supplier’s
reseller agreement. Supplier will pass through any third-party warranties it
receives for such items and will reasonably cooperate and coordinate for access
to warranty service for third-party items Supplier resells.

C. DEALERS, DISTRIBUTORS, AND/OR RESELLERS. Upon Contract execution and throughout
the Contract term, Supplier must provide to Sourcewell a current means to validate or
authenticate Supplier’s authorized dealers, distributors, or resellers relative to the Equipment,
Products, and Services offered under this Contract, which will be incorporated into this
Contract by reference. It is the Supplier’s responsibility to ensure Sourcewell receives the most
current information.








  







060624-TTI

Rev. 3/2022 3

3. PRICING

All Equipment, Products, or Services under this Contract will be priced at or below the price
stated in Supplier’s Proposal.

When providing pricing quotes to Participating Entities, all pricing quoted must reflect a
Participating Entity’s total cost of acquisition. This means that the quoted cost is for delivered
Equipment, Products, and Services that are operational for their intended purpose, and
includes all costs to the Participating Entity’s requested delivery location.

Regardless of the payment method chosen by the Participating Entity, the total cost associated
with any purchase option of the Equipment, Products, or Services must always be disclosed in
the pricing quote to the applicable Participating Entity at the time of purchase.

A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly
packaged. Damaged Equipment and Products may be rejected. If the damage is not readily
apparent at the time of delivery, Supplier must permit the Equipment and Products to be
returned within a reasonable time at no cost to Sourcewell or its Participating Entities.
Participating Entities reserve the right to inspect the Equipment and Products at a reasonable
time after delivery where circumstances or conditions prevent effective inspection of the
Equipment and Products at the time of delivery. In the event of the delivery of nonconforming
Equipment and Products, the Participating Entity will notify the Supplier as soon as possible and
the Supplier will replace nonconforming Equipment and Products with conforming Equipment
and Products.

Supplier must arrange for and pay for the return shipment on Equipment and Products that arrive
in a defective or inoperable condition.

Sourcewell may declare the Supplier in breach of this Contract if the Supplier intentionally
delivers substandard or inferior Equipment or Products.

B. SALES TAX. Each Participating Entity is responsible for supplying the Supplier with valid tax-
exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax-
exempt entity.

C. HOT LIST PRICING. At any time during this Contract, Supplier may offer a specific selection
of Equipment, Products, or Services at discounts greater than those listed in the Contract.
When Supplier determines it will offer Hot List Pricing, it must be submitted electronically to
Sourcewell in a line-item format. Equipment, Products, or Services may be added or removed
from the Hot List at any time through a Sourcewell Price and Product Change Form as defined
in Article 4 below.








  







060624-TTI

Rev. 3/2022 4

Hot List program and pricing may also be used to discount and liquidate close-out and
discontinued Equipment and Products as long as those close-out and discontinued items are
clearly identified as such. Current ordering process and administrative fees apply. Hot List
Pricing must be published and made available to all Participating Entities.

4. PRODUCT AND PRICING CHANGE REQUESTS

Supplier may request Equipment, Product, or Service changes, additions, or deletions at any
time. All requests must be made in writing by submitting a signed Sourcewell Price and Product
Change Request Form to the assigned Sourcewell Supplier Development Administrator. This
approved form is available from the assigned Sourcewell Supplier Development Administrator.
At a minimum, the request must:

x Identify the applicable Sourcewell contract number;
x Clearly specify the requested change;
x Provide sufficient detail to justify the requested change;
x Individually list all Equipment, Products, or Services affected by the requested change,
along with the requested change (e.g., addition, deletion, price change); and
x Include a complete restatement of pricing documentation in Microsoft Excel with the
effective date of the modified pricing, or product addition or deletion. The new pricing
restatement must include all Equipment, Products, and Services offered, even for those
items where pricing remains unchanged.

A fully executed Sourcewell Price and Product Change Request Form will become an
amendment to this Contract and will be incorporated by reference.

5. PARTICIPATION, CONTRACT ACCESS, AND PARTICIPATING ENTITY REQUIREMENTS

A. PARTICIPATION. Sourcewell’s cooperative contracts are available and open to public and
nonprofit entities across the United States and Canada; such as federal, state/province,
municipal, K-12 and higher education, tribal government, and other public entities.

The benefits of this Contract should be available to all Participating Entities that can legally
access the Equipment, Products, or Services under this Contract. A Participating Entity’s
authority to access this Contract is determined through its cooperative purchasing, interlocal,
or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service
Member of Sourcewell during such time of access. Supplier understands that a Participating
Entity’s use of this Contract is at the Participating Entity’s sole convenience and Participating
Entities reserve the right to obtain like Equipment, Products, or Services from any other source.

Supplier is responsible for familiarizing its sales and service forces with Sourcewell contract use
eligibility requirements and documentation and will encourage potential participating entities







  







060624-TTI

Rev. 3/2022 5

to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its
roster during the term of this Contract.

B. PUBLIC FACILITIES. Supplier’s employees may be required to perform work at government-
owned facilities, including schools. Supplier’s employees and agents must conduct themselves
in a professional manner while on the premises, and in accordance with Participating Entity
policies and procedures, and all applicable laws.

6. PARTICIPATING ENTITY USE AND PURCHASING

A. ORDERS AND PAYMENT. To access the contracted Equipment, Products, or Services under
this Contract, a Participating Entity must clearly indicate to Supplier that it intends to access this
Contract; however, order flow and procedure will be developed jointly between Sourcewell and
Supplier. Typically, a Participating Entity will issue an order directly to Supplier or its authorized
subsidiary, distributor, dealer, or reseller. If a Participating Entity issues a purchase order, it
may use its own forms, but the purchase order should clearly note the applicable Sourcewell
contract number. All Participating Entity orders under this Contract must be issued prior to
expiration or cancellation of this Contract; however, Supplier performance, Participating Entity
payment obligations, and any applicable warranty periods or other Supplier or Participating
Entity obligations may extend beyond the term of this Contract.

Supplier’s acceptable forms of payment are included in its attached Proposal. Participating
Entities will be solely responsible for payment and Sourcewell will have no liability for any
unpaid invoice of any Participating Entity.

B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. Additional terms and
conditions to a purchase order, or other required transaction documentation, may be
negotiated between a Participating Entity and Supplier, such as job or industry-specific
requirements, legal requirements (e.g., affirmative action or immigration status requirements),
or specific local policy requirements. Some Participating Entities may require the use of a
Participating Addendum, the terms of which will be negotiated directly between the
Participating Entity and the Supplier or its authorized dealers, distributors, or resellers, as
applicable. Any negotiated additional terms and conditions must never be less favorable to the
Participating Entity than what is contained in this Contract. The foregoing notwithstanding,
Supplier may (i) require execution of a software and services agreement in a form substantially
similar to the one included with Supplier’s Proposal and/or (ii) require agreement to terms
required by third-party product providers.

C. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires
service or specialized performance requirements not addressed in this Contract (such as e-
commerce specifications, specialized delivery requirements, or other specifications and
requirements), the Participating Entity and the Supplier may enter into a separate, standalone







  







060624-TTI

Rev. 3/2022 6

agreement, apart from this Contract. Sourcewell, including its agents and employees, will not
be made a party to a claim for breach of such agreement.

D. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or
in part, immediately upon notice to Supplier in the event of any of the following events:

1. The Participating Entity fails to receive funding or appropriation from its governing body
at levels sufficient to pay for the equipment, products, or services to be purchased;
2. Federal, state, or provincial laws or regulations prohibit the purchase or change the
Participating Entity’s requirements; or
3. Supplier commits any material breach of this Contract or the additional terms agreed to
between Supplier and a Participating Entity, subject to the terms of an executed software
and services agreement between the Supplier and the Participating Entity.

E. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a
Participating Entity’s order will be determined by the Participating Entity making the purchase.

7. CUSTOMER SERVICE

A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to
Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is
changed. The Account Representative will be responsible for:

x Maintenance and management of this Contract;
x Timely response to all Sourcewell and Participating Entity inquiries; and
x Business reviews to Sourcewell and Participating Entities, if applicable.

B. BUSINESS REVIEWS. Supplier must perform a minimum of one business review with
Sourcewell per contract year. The business review will cover sales to Participating Entities,
pricing and contract terms, administrative fees, sales data reports, performance issues, supply
issues, customer issues, and any other necessary information.

8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT

A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Supplier must provide a
contract sales activity report (Report) to the Sourcewell Supplier Development Administrator
assigned to this Contract. Reports are due no later than 45 days after the end of each calendar
quarter. A Report must be provided regardless of the number or amount of sales during that
quarter (i.e., if there are no sales, Supplier must submit a report indicating no sales were
made).

The Report must contain the following fields:







  







060624-TTI

Rev. 3/2022 7

x Participating Entity Name (e.g., City of Staples Highway Department);
x Participating Entity Physical Street Address;
x Participating Entity City;
x Participating Entity State/Province;
x Participating Entity Zip/Postal Code;
x Participating Entity Contact Name;
x Participating Entity Contact Email Address;
x Participating Entity Contact Telephone Number;
x Sourcewell Assigned Entity/Participating Entity Number;
x Item Purchased Description;
x Item Purchased Price;
x Sourcewell Administrative Fee Applied; and
x Date Purchase was invoiced/sale was recognized as revenue by Supplier.

B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell,
the Supplier will pay an administrative fee to Sourcewell on all Equipment, Products, and
Services provided to Participating Entities. The Administrative Fee must be included in, and not
added to, the pricing. Supplier may not charge Participating Entities more than the contracted
price to offset the Administrative Fee.

The Supplier will submit payment to Sourcewell for the percentage of administrative fee stated
in the Proposal multiplied by the total sales of all Equipment, Products, and Services purchased
by Participating Entities under this Contract during each calendar quarter. Payments should
note the Supplier’s name and Sourcewell-assigned contract number in the memo; and must be
mailed to the address above “Attn: Accounts Receivable” or remitted electronically to
Sourcewell’s banking institution per Sourcewell’s Finance department instructions. Payments
must be received no later than 45 calendar days after the end of each calendar quarter.

Supplier agrees to cooperate with Sourcewell in auditing transactions under this Contract to
ensure that the administrative fee is paid on all items purchased under this Contract.

In the event the Supplier is delinquent in any undisputed administrative fees, Sourcewell
reserves the right to cancel this Contract and reject any proposal submitted by the Supplier in
any subsequent solicitation. In the event this Contract is cancelled by either party prior to the
Contract’s expiration date, the administrative fee payment will be due no more than 30 days
from the cancellation date.

9. AUTHORIZED REPRESENTATIVE

Sourcewell's Authorized Representative is its Chief Procurement Officer.








  







060624-TTI

Rev. 3/2022 8

Supplier’s Authorized Representative is the person named in the Supplier’s Proposal. If
Supplier’s Authorized Representative changes at any time during this Contract, Supplier must
promptly notify Sourcewell in writing.

10. AUDIT, ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE

A. AUDIT. Pursuant to Minnesota Statutes Section 16C.05, subdivision 5, the books, records,
documents, and accounting procedures and practices relevant to this Contract are subject to
examination by Sourcewell or the Minnesota State Auditor for a minimum of six years from the
end of this Contract. This clause extends to Participating Entities as it relates to business
conducted by that Participating Entity under this Contract.

B. ASSIGNMENT. Neither party may assign or otherwise transfer its rights or obligations under
this Contract without the prior written consent of the other party and a fully executed
assignment agreement. Such consent will not be unreasonably withheld. Any prohibited
assignment will be invalid.

C. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective
until it has been duly executed by the parties.

D. WAIVER. Failure by either party to take action or assert any right under this Contract will
not be deemed a waiver of such right in the event of the continuation or repetition of the
circumstances giving rise to such right. Any such waiver must be in writing and signed by the
parties.

E. CONTRACT COMPLETE. This Contract represents the complete agreement between the
parties. No other understanding regarding this Contract, whether written or oral, may be used
to bind either party.

F. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent
contractors, each free to exercise judgment and discretion with regard to the conduct of their
respective businesses. This Contract does not create a partnership, joint venture, or any other
relationship such as master-servant, or principal-agent.

11. INDEMNITY AND HOLD HARMLESS

Supplier must indemnify, defend, save, and hold Sourcewell and its Participating Entities,
including their agents and employees, harmless from any claims or causes of action, including
attorneys’ fees incurred by Sourcewell or its Participating Entities, arising out of any act or
omission in the performance of this Contract by the Supplier or its agents or employees; this
indemnification includes injury or death to person(s) or property alleged to have been caused
by some defect in the Equipment, Products, or Services under this Contract to the extent the
Equipment, Product, or Service has been used according to its specifications. Sourcewell’s







  







060624-TTI

Rev. 3/2022 9

responsibility will be governed by the State of Minnesota’s Tort Liability Act (Minnesota
Statutes Chapter 466) and other applicable law.

12. GOVERNMENT DATA PRACTICES

Supplier and Sourcewell must comply with the Minnesota Government Data Practices Act,
Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell
under this Contract and as it applies to all data created, collected, received, maintained, or
disseminated by the Supplier under this Contract. Sourcewell and Supplier acknowledge that
compliance with the Minnesota Government Data Practices Act extends only to that data to
which the Act applies.

13. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING, AND ENDORSEMENT

A. INTELLECTUAL PROPERTY
1. Grant of License. During the term of this Contract:
a. Sourcewell grants to Supplier a royalty-free, worldwide, non-exclusive right and
license to use the trademark(s) provided to Supplier by Sourcewell in advertising and
promotional materials for the purpose of marketing Sourcewell’s relationship with
Supplier.
b. Supplier grants to Sourcewell a royalty-free, worldwide, non-exclusive right and
license to use Supplier’s trademarks in advertising and promotional materials for the
purpose of marketing Supplier’s relationship with Sourcewell.
2. Limited Right of Sublicense. The right and license granted herein includes a limited right
of each party to grant sublicenses to their respective subsidiaries, distributors, dealers,
resellers, marketing representatives, and agents (collectively “Permitted Sublicensees”) in
advertising and promotional materials for the purpose of marketing the Parties’ relationship
to Participating Entities. Any sublicense granted will be subject to the terms and conditions
of this Article. Each party will be responsible for any breach of this Article by any of their
respective sublicensees.
3. Use; Quality Control.
a. Neither party may alter the other party’s trademarks from the form provided
and must comply with removal requests as to specific uses of its trademarks or
logos.
b. Each party agrees to use, and to cause its Permitted Sublicensees to use, the
other party’s trademarks only in good faith and in a dignified manner consistent with
such party’s use of the trademarks. Upon written notice to the breaching party, the
breaching party has 30 days of the date of the written notice to cure the breach or
the license will be terminated.
4. Termination. Upon the termination of this Contract for any reason, each party, including
Permitted Sublicensees, will have 30 days to remove all Trademarks from signage, websites,
and the like bearing the other party’s name or logo (excepting Sourcewell’s pre-printed
catalog of suppliers which may be used until the next printing). Supplier must return all







  







060624-TTI

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marketing and promotional materials, including signage, provided by Sourcewell, or dispose
of it according to Sourcewell’s written directions.

B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released
without prior written approval from the Authorized Representatives. Publicity includes notices,
informational pamphlets, press releases, research, reports, signs, and similar public notices
prepared by or for the Supplier individually or jointly with others, or any subcontractors, with
respect to the program, publications, or services provided resulting from this Contract.

C. MARKETING. Any direct advertising, marketing, or offers with Participating Entities must be
approved by Sourcewell. Send all approval requests to the Sourcewell Supplier Development
Administrator assigned to this Contract.

D. ENDORSEMENT. The Supplier must not claim that Sourcewell endorses its Equipment,
Products, or Services.

14. GOVERNING LAW, JURISDICTION, AND VENUE

The substantive and procedural laws of the State of Minnesota will govern this Contract. Venue
for all legal proceedings arising out of this Contract, or its breach, must be in the appropriate
state court in Todd County, Minnesota or federal court in Fergus Falls, Minnesota.

15. FORCE MAJEURE

Neither party to this Contract will be held responsible for delay or default caused by acts of God
or other conditions that are beyond that party’s reasonable control. A party defaulting under
this provision must provide the other party prompt written notice of the default.

16. SEVERABILITY

If any provision of this Contract is found by a court of competent jurisdiction to be illegal,
unenforceable, or void then both parties will be relieved from all obligations arising from that
provision. If the remainder of this Contract is capable of being performed, it will not be affected
by such determination or finding and must be fully performed.

17. PERFORMANCE, DEFAULT, AND REMEDIES

A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and
address unresolved contract issues as follows:

1. Notification. The parties must promptly notify each other of any known dispute and
work in good faith to resolve such dispute within a reasonable period of time. If necessary,







  







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Sourcewell and the Supplier will jointly develop a short briefing document that describes
the issue(s), relevant impact, and positions of both parties.
2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified
above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher
level of management. The Supplier will have 30 calendar days to cure an outstanding issue.
3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the
Supplier must continue without delay to carry out all of its responsibilities under the
Contract that are not affected by the dispute.

B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract,
or any Participating Entity order under this Contract, in default:

1. Nonperformance of contractual requirements, or
2. A material breach of any term or condition of this Contract.

The party claiming default must provide written notice of the default, with 30 calendar days to
cure the default. Time allowed for cure will not diminish or eliminate any liability for liquidated
or other damages. If the default remains after the opportunity for cure, the non-defaulting
party may:

x Exercise any remedy provided by law or equity, or
x Terminate the Contract or any portion thereof, including any orders issued against the
Contract.

18. INSURANCE

A. REQUIREMENTS. At its own expense, Supplier must maintain insurance policy(ies) in effect
at all times during the performance of this Contract with insurance company(ies) licensed or
authorized to do business in the State of Minnesota having an “AM BEST” rating of A- or better,
with coverage and limits of insurance not less than the following:

1. Workers’ Compensation and Employer’s Liability.
Workers’ Compensation: As required by any applicable law or regulation.
Employer's Liability Insurance: must be provided in amounts not less than listed below:
Minimum limits:
$500,000 each accident for bodily injury by accident
$500,000 policy limit for bodily injury by disease
$500,000 each employee for bodily injury by disease

2. Commercial General Liability Insurance. Supplier will maintain insurance covering its
operations, with coverage on an occurrence basis, and must be subject to terms no less
broad than the Insurance Services Office (“ISO”) Commercial General Liability Form
CG0001 (2001 or newer edition), or equivalent. At a minimum, coverage must include







  







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liability arising from premises, operations, bodily injury and property damage,
independent contractors, products-completed operations including construction defect,
contractual liability, blanket contractual liability, and personal injury and advertising
injury. All required limits, terms and conditions of coverage must be maintained during
the term of this Contract.
Minimum Limits:
$1,000,000 each occurrence Bodily Injury and Property Damage
$1,000,000 Personal and Advertising Injury
$2,000,000 aggregate for products liability-completed operations
$2,000,000 general aggregate

3. Commercial Automobile Liability Insurance. During the term of this Contract,
Supplier will maintain insurance covering all owned, hired, and non-owned automobiles
in limits of liability not less than indicated below. The coverage must be subject to terms
no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer),
or equivalent.
Minimum Limits:
$1,000,000 each accident, combined single limit

4. Umbrella Insurance. During the term of this Contract, Supplier will maintain
umbrella coverage over Employer’s Liability, Commercial General Liability, and
Commercial Automobile.
Minimum Limits:
$2,000,000

5. Professional/Technical, Errors and Omissions, and/or Miscellaneous Professional
Liability. During the term of this Contract, Supplier will maintain coverage for all claims
the Supplier may become legally obligated to pay resulting from any actual or alleged
negligent act, error, or omission related to Supplier’s professional services required
under this Contract.
Minimum Limits:
$2,000,000 per claim or event
$2,000,000 – annual aggregate

6. Network Security and Privacy Liability Insurance. During the term of this Contract,
Supplier will maintain coverage for network security and privacy liability. The coverage
may be endorsed on another form of liability coverage or written on a standalone
policy. The insurance must cover claims which may arise from failure of Supplier’s
security resulting in, but not limited to, computer attacks, unauthorized access,
disclosure of not public data – including but not limited to, confidential or private
information, transmission of a computer virus, or denial of service.
Minimum limits:
$2,000,000 per occurrence







  







060624-TTI

Rev. 3/2022 13

$2,000,000 annual aggregate

Failure of Supplier to maintain the required insurance will constitute a material breach entitling
Sourcewell to immediately terminate this Contract for default.

B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Supplier must
furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this
Contract. Copies of renewal certificates will be mailed to Sourcewell, 202 12th Street
Northeast, P.O. Box 219, Staples, MN 56479 or sent to the Sourcewell Supplier Development
Administrator assigned to this Contract as close as practicable to the date the applicable policy
or policies is/are renewed. The certificates must be signed by a person authorized by the
insurer(s) to bind coverage on their behalf.

Failure to request certificates of insurance by Sourcewell, or failure of Supplier to provide
certificates of insurance, in no way limits or relieves Supplier of its duties and responsibilities in
this Contract.

C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY
INSURANCE CLAUSE. Supplier agrees to include Sourcewell and its Participating Entities,
including their officers, agents, and employees, as an additional insured under the Supplier’s
commercial general liability insurance policy with respect to liability arising out of activities,
“operations,” or “work” performed by or on behalf of Supplier, and products and completed
operations of Supplier as respects this Contract. The policy provision(s) or endorsement(s) must
further provide that coverage is primary for claims under Supplier’s commercial general liability
policy that are caused, in whole or in part, by Supplier as respects this Contract and not excess
over or contributory with any other valid, applicable, and collectible insurance or self-insurance
in force for the additional insureds.

D. WAIVER OF SUBROGATION. Except to the extent the damage or injury is caused by
Sourcewell, Supplier waives subrogation rights against Sourcewell on claims under Supplier’s
commercial general liability, automobile liability, and workers’ compensation and employee
liability policies that arise out of or relate to this Contract and are between Supplier and
Sourcewell. The waiver must apply to all deductibles and/or self-insured retentions applicable
to the required or any other insurance maintained by the Supplier or its subcontractors. Where
permitted by law, Supplier must require similar written express waivers of subrogation and
insurance clauses from each of its subcontractors.

E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this
Contract can be met by either providing a primary policy or in combination with
umbrella/excess liability policy(ies), or self-insured retention.








  







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Rev. 3/2022 14

19. COMPLIANCE

A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this
Contract must comply fully with applicable federal laws and regulations, and with the laws in
the states and provinces in which the Equipment, Products, or Services are sold.

B. LICENSES. Supplier must maintain a valid and current status on all required federal,
state/provincial, and local licenses, bonds, and permits required for the operation of the
business that the Supplier conducts with Sourcewell and Participating Entities.

20. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION

Supplier certifies and warrants that it is not in bankruptcy or that it has previously disclosed in
writing certain information to Sourcewell related to bankruptcy actions. If at any time during
this Contract Supplier declares bankruptcy, Supplier must immediately notify Sourcewell in
writing.

Supplier certifies and warrants that neither it nor its principals are presently debarred,
suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs
operated by the State of Minnesota; the United States federal government or the Canadian
government, as applicable; or any Participating Entity. Supplier certifies and warrants that
neither it nor its principals have been convicted of a criminal offense related to the subject
matter of this Contract. Supplier further warrants that it will provide immediate written notice
to Sourcewell if this certification changes at any time.

21. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER
UNITED STATES FEDERAL AWARDS OR OTHER AWARDS

Participating Entities that use United States federal grant or FEMA funds to purchase goods or
services from this Contract may be subject to additional requirements including the
procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit
Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may have additional
requirements based on specific funding source terms or conditions. Within this Article, all
references to “federal” should be interpreted to mean the United States federal government.
The following list only applies when a Participating Entity accesses Supplier’s Equipment,
Products, or Services with United States federal funds.

A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all
contracts that meet the definition of “federally assisted construction contract” in 41 C.F.R. § 60-
1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in
accordance with Executive Order 11246, “Equal Employment Opportunity” (30 FR 12319,
12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending
Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing







  







060624-TTI

Rev. 3/2022 15

regulations at 41 C.F.R. § 60, “Office of Federal Contract Compliance Programs, Equal
Employment Opportunity, Department of Labor.” The equal opportunity clause is incorporated
herein by reference.

B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal
program legislation, all prime construction contracts in excess of $2,000 awarded by non-
federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. §
3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5,
“Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted
Construction”). In accordance with the statute, contractors must be required to pay wages to
laborers and mechanics at a rate not less than the prevailing wages specified in a wage
determination made by the Secretary of Labor. In addition, contractors must be required to pay
wages not less than once a week. The non-federal entity must place a copy of the current
prevailing wage determination issued by the Department of Labor in each solicitation. The
decision to award a contract or subcontract must be conditioned upon the acceptance of the
wage determination. The non-federal entity must report all suspected or reported violations to
the federal awarding agency. The contracts must also include a provision for compliance with
the Copeland “Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department of Labor
regulations (29 C.F.R. § 3, “Contractors and Subcontractors on Public Building or Public Work
Financed in Whole or in Part by Loans or Grants from the United States”). The Act provides that
each contractor or subrecipient must be prohibited from inducing, by any means, any person
employed in the construction, completion, or repair of public work, to give up any part of the
compensation to which he or she is otherwise entitled. The non-federal entity must report
all suspected or reported violations to the federal awarding agency. Supplier must be in
compliance with all applicable Davis-Bacon Act provisions.

C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where
applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve
the employment of mechanics or laborers must include a provision for compliance with 40
U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5).
Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of
every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess
of the standard work week is permissible provided that the worker is compensated at a rate of
not less than one and a half times the basic rate of pay for all hours worked in excess of 40
hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction
work and provide that no laborer or mechanic must be required to work in surroundings or
under working conditions which are unsanitary, hazardous or dangerous. These requirements
do not apply to the purchases of supplies or materials or articles ordinarily available on the
open market, or contracts for transportation or transmission of intelligence. This provision is
hereby incorporated by reference into this Contract. Supplier certifies that during the term of
an award for all contracts by Sourcewell resulting from this procurement process, Supplier must
comply with applicable requirements as referenced above.








  







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Rev. 3/2022 16

D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. If the federal award
meets the definition of “funding agreement” under 37 C.F.R. § 401.2(a) and the recipient or
subrecipient wishes to enter into a contract with a small business firm or nonprofit organization
regarding the substitution of parties, assignment or performance of experimental,
developmental, or research work under that “funding agreement,” the recipient or subrecipient
must comply with the requirements of 37 C.F.R. § 401, “Rights to Inventions Made by Nonprofit
Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative
Agreements,” and any implementing regulations issued by the awarding agency. Supplier
certifies that during the term of an award for all contracts by Sourcewell resulting from this
procurement process, Supplier must comply with applicable requirements as referenced above.

E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL
ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require
the non-federal award to agree to comply with all applicable standards, orders or regulations
issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution
Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal
awarding agency and the Regional Office of the Environmental Protection Agency (EPA).
Supplier certifies that during the term of this Contract will comply with applicable requirements
as referenced above.

F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award
(see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions
in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R.
§180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3
C.F.R. § 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names
of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared
ineligible under statutory or regulatory authority other than Executive Order 12549. Supplier
certifies that neither it nor its principals are presently debarred, suspended, proposed for
debarment, declared ineligible, or voluntarily excluded from participation by any federal
department or agency.

G. BYRD ANTI-LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Suppliers must file
any required certifications. Suppliers must not have used federal appropriated funds to pay any
person or organization for influencing or attempting to influence an officer or employee of any
agency, a member of Congress, officer or employee of Congress, or an employee of a member
of Congress in connection with obtaining any federal contract, grant, or any other award
covered by 31 U.S.C. § 1352. Suppliers must disclose any lobbying with non-federal funds that
takes place in connection with obtaining any federal award. Such disclosures are forwarded
from tier to tier up to the non-federal award. Suppliers must file all certifications and
disclosures required by, and otherwise comply with, the Byrd Anti-Lobbying Amendment (31
U.S.C. § 1352).








  







060624-TTI

Rev. 3/2022 17

H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Supplier must comply with
the record retention requirements detailed in 2 C.F.R. § 200.333. The Supplier further certifies
that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after
grantees or subgrantees submit final expenditure reports or quarterly or annual financial
reports, as applicable, and all other pending matters are closed.

I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Supplier
must comply with the mandatory standards and policies relating to energy efficiency which are
contained in the state energy conservation plan issued in compliance with the Energy Policy
and Conservation Act.

J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Supplier must comply
with all applicable provisions of the Buy American Act. Purchases made in accordance with the
Buy American Act must follow the applicable procurement rules calling for free and open
competition.

K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Supplier agrees that duly authorized
representatives of a federal agency must have access to any books, documents, papers and
records of Supplier that are directly pertinent to Supplier’s discharge of its obligations under
this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The
right also includes timely and reasonable access to Supplier’s personnel for the purpose of
interview and discussion relating to such documents.

L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is
a state agency or agency of a political subdivision of a state and its contractors must comply
with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation
and Recovery Act. The requirements of Section 6002 include procuring only items designated in
guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the
highest percentage of recovered materials practicable, consistent with maintaining a
satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the
value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring
solid waste management services in a manner that maximizes energy and resource recovery;
and establishing an affirmative procurement program for procurement of recovered materials
identified in the EPA guidelines.

M. FEDERAL SEAL(S), LOGOS, AND FLAGS. The Supplier cannot use the seal(s), logos, crests, or
reproductions of flags or likenesses of Federal agency officials without specific pre-approval.

N. NO OBLIGATION BY FEDERAL GOVERNMENT. The U.S. federal government is not a party to
this Contract or any purchase by a Participating Entity and is not subject to any obligations or
liabilities to the Participating Entity, Supplier, or any other party pertaining to any matter
resulting from the Contract or any purchase by an authorized user.








  







060624-TTI

Rev. 3/2022 18

O. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS. The
Contractor acknowledges that 31 U.S.C. 38 (Administrative Remedies for False Claims and
Statements) applies to the Supplier’s actions pertaining to this Contract or any purchase by a
Participating Entity.

P. FEDERAL DEBT. The Supplier certifies that it is non-delinquent in its repayment of any
federal debt. Examples of relevant debt include delinquent payroll and other taxes, audit
disallowance, and benefit overpayments.

Q. CONFLICTS OF INTEREST. The Supplier must notify the U.S. Office of General Services,
Sourcewell, and Participating Entity as soon as possible if this Contract or any aspect related to
the anticipated work under this Contract raises an actual or potential conflict of interest (as
described in 2 C.F.R. Part 200). The Supplier must explain the actual or potential conflict in
writing in sufficient detail so that the U.S. Office of General Services, Sourcewell, and
Participating Entity are able to assess the actual or potential conflict; and provide any additional
information as necessary or requested.

R. U.S. EXECUTIVE ORDER 13224. The Supplier, and its subcontractors, must comply with U.S.
Executive Order 13224 and U.S. Laws that prohibit transactions with and provision of resources
and support to individuals and organizations associated with terrorism.

S. PROHIBITION ON CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR
EQUIPMENT. To the extent applicable, Supplier certifies that during the term of this Contract it
will comply with applicable requirements of 2 C.F.R. § 200.216.

T. DOMESTIC PREFERENCES FOR PROCUREMENTS. To the extent applicable, Supplier certifies
that during the term of this Contract it will comply with applicable requirements of 2 C.F.R. §
200.322.

22. CANCELLATION

Sourcewell or Supplier may cancel this Contract at any time, with or without cause, upon 60
days’ written notice to the other party. However, Sourcewell may cancel this Contract
immediately upon discovery of a material defect in any certification made in Supplier’s
Proposal. Cancellation of this Contract does not relieve either party of financial, product, or
service obligations incurred or accrued prior to cancellation.








  







060624-TTI

Rev. 3/2022 19

Sourcewell Tyler Technologies, Inc.

By: __________________________ By: __________________________
Jeremy Schwartz Tina Mize
Title: Chief Procurement Officer Title: Group General Counsel

Date: ________________________

Date: ________________________








  









 








 






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Bid Number: RFP 060624 Vendor Name: Tyler Technologies







  







MODIFICATION OF CONTRACT 1. Contract Number Page of Pages
CW125066 1 1
2. Amendment/Modification Number 3. Effective Date 4. Requisition/Purchase Request No. 5. Solicitation Caption
M0002 See block 16C
Student GPS Tracking and
Transportation Management
System
6. Issued by: Code 7. Administered by (If other than line 6)
Office of Contracting and Procurement
441 4th Street, NW, Suite 700 South
Washington, D.C. 20001
Office of the State Superintendent of Education (OSSE)
Division of Data, Assessment and Research
1050 First Street, NE, 4th Floor
Washington, DC 20002
8. Name and Address of Contractor (No. street, city, county, state and zip code)
Tyler Technologies, Inc.
5101 Tennyson Pkwy,
Plano, TX 75024
POC: Bryce Snyder
Email: bryce.snyder@tylertech.com Ph: 207-899-7934
9A. Amendment of Solicitation No.
9B. Dated (See Item 11)
X
10A. Modification of Contract/Order No.
CW125066
Code Facility
10B. Dated (See Item 13)
11/26/2025
11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS
The above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended. is not extended.
Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:
(a) By completing Items 8 and 15, and returning _________ copies of the amendment: (b) By acknowledging receipt of this amendment on each copy of the offer
submitted; or (c) BY separate letter or fax which includes a reference to the solicitation and amendment number. FAILURE OF YOUR ACKNOWLEDGMENT TO
BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION
OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such may be made by letter or fax, provided each letter or
telegram makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.
12. Accounting and Appropriation Data (If Required)
13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,
IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14
A. This change order is issued pursuant to (Specify Authority):
The changes set forth in Item 14 are made in the contract/order no. in item 10A.
B. The above numbered contract/order is modified to reflect the administrative changes (such as changes in paying office, appropriation data
etc.) set forth in item 14, pursuant to the authority of 27 DCMR, Chapter 36, and Section 3601.3.
X C. This supplemental agreement is entered into pursuant to authority of: 27 DCMR Chapter 36 Section 3601.2 (b)
D. Other (Specify type of modification and authority)
E. IMPORTANT: Contractor is not is required to sign this document and return _1__ copy to the issuing office.
14. Description of Amendment/Modification (Organized by UCF Section headings, including solicitation/contract subject matter where feasible.)
This modification to the Letter Contract identified in Block 10A above is hereby modified as follows:
A) This modification definitizes Letter Contract No. CW125066 issued on November 26, 2025, for the Student GPS
Tracking and Transportation Management System and extends the current contract period through one year. The
period of performance shall be from November 26, 2025, through November 25, 2026, with two one-year option
periods.
B) The total contract amount is Not-to-exceed $2,070,229.60. Services to be performed are subject to the issuance of
a purchase order.
ALL OTHER TERMS AND CONDITIONS REMAIN UNCHANGED
Except as provided herein, all terms and conditions of the document is referenced in Item 9A or 10A remain unchanged and in full force and effect.
15A. Name and Title of Signer (Type or print) 16A. Name of Contracting Officer
Carla Franson
15B.
(Signature of person authorized to sign)
15C. Date Signed 16B. District of Columbia
(Signature of Contracting Officer)
16C. Date Signed