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MURIELBOWSERMAYOR
February13,2026
‘TheHonorablePhilMendelsonChairmanCounciloftheDistrictofColumbiaJohnA.WilsonBuilding1350PennsylvaniaAvenue,NW,Suite504Washington,DC20004
DearChairmanMendelson:
Pursuanttosection451oftheDistrictofColumbiaHomeRuleAct(D.C.OfficialCode§1-204.51)andsection202oftheProcurementPracticesReformActof2010(D.C.OfficialCode§2-352.02),enclosedforconsiderationandapprovalbytheCounciloftheDistrictofColumbiaisproposeddefinitiveContractNo.CW129591withCityConstruction,LLC(CityConstruction)inthenot-to-exceedamountof$2,308,100.TheperiodofperformanceisfromOctoberI,2025,throughSeptember30,2026.
Undertheproposedcontract,CityConstructionwillprovideongoingsupport,maintenance,andinstallationin the following sections:(1) preventivemaintenance forCCTV Portable Overt Digital
SurveillanceSystem(PODSS),(2)incidenthandlingandrepairofPODSS,(3)PODS,Infrastructurerepairandsuppliesrequiredforrepairwork,(4)systemmanagementsupportservicesandconfigurationofCCTVsystems,and(5)partscatalogpartsorderingfromMobileProcatalogonanasneededbasisfortheDCMetropolitanPoliceDepartment.My administrationisavailabletodiscussanyquestionsyoumayhaveregardingtheproposedcontract.Inorder
tofacilitatearesponsetoanyquestionsyoumayhave,pleasehaveyourstaffcontactMareScott,ChiefOperatingOfficer,Officeof Contractingand Procurement,at(202) 724-8759.
IlookforwardtotheCouncil'sfavorableconsiderationofthiscontract.
Sincerely,
MufielBolyser’
1
GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement
P
ursuant to section 202(c) of the Procurement Practices Reform Act of 2010, as amended, D.C.
Official Code § 2-352.02(c), the following contract summary is provided:
CO
UNCIL CONTRACT SUMMARY
(Letter Contract)
(A
) Contract Number: CW129591
P
roposed Contractor: City Construction, LLC (City Construction)
Proposed Contractor’s Principals: Steven Goodrich, Owner
C
ontract Amount: $2,308,100 not-to-exceed (NTE)
U
nit and Method of Compensation: Fixed Unit Prices
T
erm of Contract: October 1, 2025, through September 30, 2026
(Letter Contract - October 1, 2025, through February 28, 2026)
Type of Contract: Requirements Contract with Fixed Unit Prices
S
ource Selection Method: Invitation for Bid
(B
) For a contract containing option periods, the contract amount for the base period and for
each option period. If the contract amount for one or more of the option periods differs from
the amount for the base period, provide an explanation of the reason for the difference:
B
ase Period Amount: $2,308,100 NTE
O
ption Period 1 Amount: $2,363,300 NTE
The option period one amount represents a 2.4% increase from the base term and is in line with
inflationary price increase expectations.
O
ption Period 2 Amount: $2,404,700 NTE
The option period two amount represents a 4.2% increase from the base term and is in line with
inflationary price increase expectations.
2
Option Period 3 Amount: $2,487,500 NTE
The option period three amount represents a 7.8% increase from the base term and is in line with
inflationary price increase expectations.
Option Period 4 Amount: $2,544,425 NTE
The option period four amount represents a 10.2% increase from the base term and is in line with
inflationary price increase expectations.
(C) The date on which the letter contract or emergency contract was executed:
September 19, 2025
(D) The number of times the letter contract or emergency contract has been extended:
Two
(E) The value of the goods and services provided to date under the letter contract or emergency
contract, including under each extension of the letter contract or emergency contract:
$1,000,000
(F) A description of any other contracts the proposed contractor is currently seeking or holds
with the District.:
Upon reviewing the PASS system for City Construction, no additional contracts with the
District were identified.
(G) The goods or services to be provided, the methods of delivering goods or services, and any
significant program changes reflected in the proposed contract:
City Construction shall provide ongoing management, incident handling, support, preventive
maintenance, repair, configuration, and parts replacement of CCTV Portable Overt Digital
Surveillance System (PODSS).
(H) The selection process, including the number of offerors, the evaluation criteria, and the
evaluation results, including price, technical or quality, and past performance components:
The Office of Contracting and Procurement, on behalf of the Metropolitan Police
Department, released the invitation for bid Doc779376 for the provision of closed -circuit
television cameras and related services. This procurement took place in a competitive
marketplace with a mandated 35% set -aside. Of the 18 ven dors invited to participate, 13
were identified as Certified Business Enterprises, with 10 also qualifying as Certified Small
Business Enterprises.
3
The invitation for bid, Doc779376, was released on July 10, 2025, and closed on August 1,
2025. 18 contractors were invited to take part in the bidding process, with 13 providing
their submissions. It was determined that City Construction was both a responsive and
responsible bidder, presenting a competitive offer.
(I) A description of any bid protest related to the award of the contract, including whether the
protest was resolved through litigation, withdrawal of the protest by the protestor, or
voluntary corrective action by the District. Include the identity of the protestor, the grounds
alleged in the protest, and any deficiencies identified by the District as a result of the protest:
No bid protest.
(J) The background and qualifications of the proposed contractor, including its organization,
financial stability, personnel, and performance on past or current government or private
sector contracts with requirements similar to those of the proposed contract:
They have adequate financial resources and reserves to perform the services required under this
contract. This is evident from the contractor’s Dun and Bradstreet Business Report.
(K) A summary of the subcontracting plan required under section 2346 of the Small, Local, and
Disadvantaged Business Enterprise Development and Assistance Act of 2005, as amended,
D.C. Official Code § 2-218.01 et seq. (“Act”), including a certification that the subcontracting
plan meets the minimum requirements of the Act and the dollar volume of the portion of the
contract to be subcontracted, expressed both in total dollars and as a percentage of the total
contract amount:
City Construction, a certified small business, submitted a subcontracting plan that meets the
minimum requirements under section 2346 of the Small, Local, and Disadvantaged Business
Enterprise Development and Assistance Act of 2005, as amended, D.C. Official Code § 2-218.01 et
seq. (“Act”). City Construction, as the prime contractor, will be performing 35% of the contracting
effort.
(L) Performance standards and the expected outcome of the proposed contract:
City Construction shall perform services in accordance with the legal requirements imposed by
federal and District of Columbia laws, District licensing or professional boards, court orders, and
Metropolitan Police Department directives.
(M) The amount and date of any expenditure of funds by the District pursuant to the contract
prior to its submission to the Council for approval:
The letter contract was executed on September 19, 2025, with a start date of October 1, 2025, in the
not-to-exceed amount of $1,000,000.
4
(N) A certification that the proposed contract is within the appropriated budget authority for the
agency for the fiscal year and is consistent with the financial plan and budget adopted in
accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:
The Office of the Chief Financial Officer has certified that funding is consistent with the financial
plan and budget.
(O) A certification that (1) the proposed contractor has been determined not to violate section
334a of the Board of Ethics and Government Accountability Establishment and
Comprehensive Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-1163.34a; and
(2) A certification from the proposed contractor that it currently is not and will not be in
violation of section 334a of the Board of Ethics and Government Accountability
Establishment and Comprehensive Ethics Reform Amendment Act of 2011, D.C. Official
Code § 1-1163.34a:
City Construction has certified, via the Bidder Offeror Certification form, that it is (1) not in
violation of section 334a of the Board of Ethics and Government Accountability Establishment and
Comprehensive Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-1163.34a; and (2)
currently is not and will not be in violation of section 334.a of the Board of Ethics and Government
Accountability Establishment and Comprehensive Ethics Reform Amendment Act of 2011, D.C.
Official Code § 1-1163.34a.
(P) A certification that the contract is legally sufficient, including whether the proposed
contractor has any pending legal claims against the District:
The Office of the Attorney General found the contract legally sufficient. The contractor does not
have pending claims against the District.
(Q) A certification that the Citywide Clean Hands database indicates that the proposed contractor
is current with its District taxes. If the Citywide Clean Hands Database indicates that the
proposed contractor is not current with its District taxes, either: (1) a certification that the
contractor has worked out and is current with a payment schedule approved by the District;
or (2) a certification that the contractor will be current with its District taxes after the District
recovers any outstanding debt as provided under D.C. Official Code § 2-353.01(b):
The Citywide Clean Hands database indicates the contractor is current with this District taxes.
(R) A certification from the proposed contractor that it is current with its federal taxes, or has
worked out and is current with a payment schedule approved by the federal government:
City Construction has certified that it is current with federal taxes.
(S) The status of the proposed contractor as a certified local, small, or disadvantaged business
enterprise as defined in the Small, Local, and Disadvantaged Business Enterprise
Development and Assistance Act of 2005, as amended, D.C. Official Code § 2-218.01 et seq.:
5
City Construction is a certified local business enterprise and a certified disadvantaged business
enterprise.
(T) Other aspects of the proposed contract that the Chief Procurement Officer considers
significant:
None.
(U) A statement indicating whether the proposed contractor is currently debarred from providing
services or goods to the District or federal government, the dates of the debarment, and the
reasons for debarment:
City Construction demonstrates a commendable history of integrity and ethical business
practices, as shown by the findings from the Federal System for Award Management. The
District possesses no evidence suggesting that City Construction is debarred, suspended, or
engaged in any conduct that would render the company ineligible for contract awards based
on issues related to integrity and business ethics.
(V) Any determination and findings issues relating to the contract’s formation, including any
determination and findings made under D.C. Official Code § 2-352.05 (privatization
contracts):
Determination and Findings for Contractor Responsibility
Determination and Findings for Price Reasonableness
Determination and Findings for De Minimis Violation of Contracting Rules
Determination and Findings for Cost Reimbursement
(W) Where the contract, and any amendments or modifications, if executed, will be made
available online:
www.ocp.dc.gov
(X) Where the original solicitation, and any amendments or modifications, will be made available
online:
www.ocp.dc.gov
1101 4th Street, SW
Washington, DC 20024
Date of Notice: January 7, 2026 L0015355925Notice Number:
FEIN: **-***7349
Case ID: 18805682
Government of the District of Columbia
Office of the Chief Financial Officer
Office of Tax and Revenue
CITY CONSTRUCTION, LLC
1312 DECATUR STREET NW
WASHINGTON DC 20011
Branch Chief, Collection and Enforcement Administration
Authorized By Melinda Jenkins
To validate this certificate, please visit MyTax.DC.gov. On the MyTax DC homepage, click the
“Validate a Certificate of Clean Hands” hyperlink under the Clean Hands section.
CERTIFICATE OF CLEAN HANDS
As reported in the Clean Hands system, the above referenced individual/entity has no outstanding
liability with the District of Columbia Office of Tax and Revenue or the Department of Employment
Services. As of the date above, the individual/entity has complied with DC Code § 47-2862, therefore
this Certificate of Clean Hands is issued.
TITLE 47. TAXATION, LICENSING, PERMITS, ASSESSMENTS, AND FEES
CHAPTER 28 GENERAL LICENSE
SUBCHAPTER II. CLEAN HANDS BEFORE RECEIVING A LICENSE OR PERMIT
D.C. CODE § 47-2862 (2006)
§ 47-2862 PROHIBITION AGAINST ISSUANCE OF LICENSE OR PERMIT
1101 4th Street SW, Suite W270, Washington, DC 20024/Phone: (202) 724-5045/MyTax.DC.gov
COPY
GOVERNMENT OF THE DISTRICT OF COLUMBIA
OFFICE OF THE ASSOCIATE CHIEF FINANCIAL OFFICER
PUBLIC SAFETY & JUSTICE CLUSTER
MEMORANDUM
TO: Nancy Hapeman, Chief Procurement Officer
Chief Procurement Officer
Office of Contracts and Procurement
FROM: David Garner, Associate Chief Financial Officer
Office of the Chief Financial Officer
DATE: January 16, 2026
SUBJECT: Certification of Funding for MPD CCTV Camera Network Maintenance and
Support (CW129591)
The Office of the Chief Financial Officer certifies available funding in the Metropolitan Police Department’s
approved FY26 operating budget and FY26 – FY31 capital budget for the contract and amount listed in the
table below. Future orders above the available funding are contingent upon the identification of additional
funding.
If you have any questions, please feel free to contact Dan Proudfoot, Agency Fiscal Officer at (202) 940-5020.
1100 Fourth Street SW Suite 730E Washington, DC 20024
Contract Title Period of
Performance
Contract Period Contractor
Name
OCFO Certified
Amount
CW129591 MPD – CCTV
Camera Network
Maintenance and
Support
10/1/2025 -
09/30/2026
Base Year City Construction
LLC
$2,308,100.00
Operating Portion (for non-capital eligible expenses):
Capital Portion
400 6th Street NW, Suite 9100, Washington, DC 20001 (202) 727-3400
GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of the Attorney General
ATTORNEY GENERAL
BRIAN L. SCHWALB
Commercial Division
MEMORANDUM
TO: Tomás Talamante
Director
Office of Policy and Legislative Affairs
FROM: Robert Schildkraut
Section Chief
Government Contracts Section
DATE: February 9, 2026
SUBJECT: Approval of Contract for Closed Circuit Television Camera Network
Maintenance and Support
Contract Number: CW129591
Contractor: City Construction, LLC
Contract Amount: $2,308,100.00 NTE
This is to Certify that this Office has reviewed the above- referenced Contract and that we have
found it to be legally sufficient. If you have any questions in this regard, please do not hesitate to
call me at (202) 724-4018.
______________________________
Robert Schildkraut
Contract Number: CW129591 Document Number: MODC-26-0139
Page 1 of 1
MODIFICATION OF CONTRACT1A. Contract Number: 1B. Contract Award Date:CW129591 Oct 01, 20252. Modification No: M01 3. Modification Effective Date : 11/17/20254. CaptionCCTV Equipment and Services for MPD Aggregate Group C5. Issued by:Office of Contracting and Procurement6. Administered byMetropolitan Police Department5.A Contract Specialist: Deborah White7. Name and Address of the Contractor(street No., city, county, state and zip code)Steven GoodrichCity Construction, LLC1312 Decatur St. NWWashington, DC 20011Email Address: citycorp@yahoo.com Phone number: 202-255-96018. Contract Modification Authority and RequirementsA. This change order is issued pursuant to: XB. The contract referenced in items 1A and 1B is modified to reflect administrative changes pursuant to the authority of 27 DCMR 3601.3C. This supplemental agreement is entered into pursuant to authority of: D. Other: E. The contractor is required to sign this document and return ONE copy to the contracting officer viaThe changes set forth in Item 9 are made to the contract referenced in items 1A and 1B. Except as provided herein, all terms and conditions of the contract referenced in items 1A and 1B remain unchanged and in full force and effect.9. Modification DetailsThis administrative modification is to correction section #4 in the letter contract CW129591City Construction, LLC.Delete in its entirety:4. The duration of the definitized contract shall be from December 1, 2025 through September 30, 2026. The District shall pay the contractor during the definitized contract, a total of $1,308,100.InsertThe duration of the definitized contract shall be from October 1, 2025 through September do, 2026. The District shall pay the contractor for the services performed during the duration of the definitized contract a total amount of $2,308,100.10A. Name and Title of Signer (Type or print) 11A. Name of Contracting OfficerDeborah White10B. Contractor(Signature of person authorized to sign)10C. Date Signed 11B. District of Columbia{{ Sig_es_:signer1:signature }}(Signature of Contracting Officer)11C. Date Signed{{Dte_es_:signer1:date}}
Contract Number: CW129591 Document Number: MODC-26-0360
Page 1 of 1
MODIFICATION OF CONTRACT
1A. Contract Number: 1B. Contract Award Date:
CW129591 Oct 01, 2025
2. Modification No: M02 3. Modification Effective Date : See CO's date of signature
4. Caption
CCTV Equipment and Services for MPD Aggregate Group C
5. Issued by:
Office of Contracting and Procurement
6. Administered by
Metropolitan Police Department
5.A Contract Specialist: Deborah White
7. Name and Address of the Contractor (street No., city, county, state and zip code)
City Construction, LLC
1312 Decatur St. NW
Washington, DC 20011
Email Address: citycorp@yahoo.com Phone number: 202-255-9601
8. Contract Modification Authority and Requirements
X A. This change order is issued pursuant to: 27 DCMR 3601
B. The contract referenced in items 1A and 1B is modified to reflect administrative changes pursuant to the authority of 27 DCMR 3601.3
C. This supplemental agreement is entered into pursuant to authority of:
D. Other:
E. The contractor is required to sign this document and return ONE copy to the contracting officer via
The changes set forth in Item 9 are made to the contract referenced in items 1A and 1B. Except as provided herein, all terms and conditions of the
contract referenced in items 1A and 1B remain unchanged and in full force and effect.
9. Modification Details
This modification is to extend the letter contract CW1295917 City Construction, LLC as follows:
3. The District intends to definitize this letter contract within 122 days of the date of award of this letter contract at which time this letter contract shall
merge with the definitized contract. Before the expiration of the 122 days, the contracting officer may authorize an additional period in accordance with
section 2425.9 of the Procurement Regulations, 27 DCMR 2425.9, 35 DCR 1568 (February 26, 1988). If the District does not definitize this letter contract
within 122 days of the date of award of this letter contract or any extensions thereof, this letter contract shall expire. In the event of expiration of this
letter contract, the District shall pay the contractor for the services performed under this letter contract in an amount not-to-exceed $1,000,000 from
October 1,2025, through January 31, 2026. In no event shall the amount paid under this letter contract, or any extensions thereof, exceed 50% of the
total definitized
contract amount.
10A. Name and Title of Signer (Type or print) 11A. Name of Contracting Officer
Deborah White
10B. Contractor
(Signature of person authorized to sign)
10C. Date Signed 11B. District of Columbia
{{ Sig_es_:signer1:signature }}
(Signature of Contracting Officer)
11C. Date Signed
{{Dte_es_:signer1:date}}
Steven Goodrich, Owner
1/21/2026
01/21/2026
Contract Number: CW129591 Document Number: MODC-26-0323
Page 1 of 1
MODIFICATION OF CONTRACT
1A. Contract Number: 1B. Contract Award Date:
CW129591 Oct 01, 2025
2. Modification No: M03 3. Modification Effective Date : See CO's date of signature
4. Caption
CCTV Equipment and Services for MPD Aggregate Group C
5. Issued by:
Office of Contracting and Procurement
6. Administered by
Metropolitan Police Department
5.A Contract Specialist: Deborah White
7. Name and Address of the Contractor (street No., city, county, state and zip code)
City Construction, LLC
1312 Decatur St. NW
Washington, DC 20011
Email Address: citycorp@yahoo.com Phone number: 202-255-9601
8. Contract Modification Authority and Requirements
X A. This change order is issued pursuant to: 27 DCMR 3601
B. The contract referenced in items 1A and 1B is modified to reflect administrative changes pursuant to the authority of 27 DCMR 3601.3
C. This supplemental agreement is entered into pursuant to authority of:
D. Other:
E. The contractor is required to sign this document and return ONE copy to the contracting officer via
The changes set forth in Item 9 are made to the contract referenced in items 1A and 1B. Except as provided herein, all terms and conditions of the
contract referenced in items 1A and 1B remain unchanged and in full force and effect.
9. Modification Details
This modification is to extend the letter contract CW1295917 City Construction, LLC as follows:
3. The District intends to definitize this letter contract within 150 days of the date of award of this letter contract at which time this letter contract shall
merge with the definitized contract. Before the expiration of the 150 days, the contracting officer may authorize an additional period in accordance with
section 2425.9 of the Procurement Regulations, 27 DCMR 2425.9, 35 DCR 1568 (February 26, 1988). If the District does not definitize this letter contract
within 150 days of the date of award of this letter contract or any extensions thereof, this letter contract shall expire. In the event of expiration of this letter
contract, the District shall pay the contractor for the services performed under this letter contract in an amount not-to-exceed $1,000,000 from October
1,2025, through February 28, 2026. In no event shall the amount paid under this letter contract, or any extensions thereof, exceed 50% of the total
definitized contract amount.
10A. Name and Title of Signer (Type or print) 11A. Name of Contracting Officer
Deborah White
10B. Contractor
(Signature of person authorized to sign)
10C. Date Signed 11B. District of Columbia
{{ Sig_es_:signer1:signature }}
(Signature of Contracting Officer)
11C. Date Signed
{{Dte_es_:signer1:date}}
Steven Goodrich, Owner
1/21/2026
GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement
September 19, 2025
Steven Goodrich
Owner
City Construction
1312 Decatur Street, NW
Washington, DC 20011
Subject: CCTV Camera Network Maintenance and Support
Aggregate Group C shall include ongoing support, maintenance, and installation
Contract Number: CW129591
Dear Steven Goodrich,
1. This is a letter contract between the District of Columbia (“District”) and City
Construction (“Contractor”), wherein the contractor agrees to perform the services set
forth in Attachment A.
2. This is a Requirements Contract for CCTV Camera Network Maintenance and Support as
set forth in the pricing schedule, Attachment B.
3. The District intends to definitize this letter contract within 61 days of the date of award of
this letter contract, at which time this letter contract shall merge with the definitized
contract. Before the expiration of the 61 days, the contracting officer may authorize an
additional period in accordance with Section 2425.9 of the Procurement Regulations, 27
DCMR 2425.9, 35 DCR 1568 (February 26, 1988). If the District does not definitize this
letter contract within 61 days of the date of the award of this letter contract or any
extensions thereof, this letter contract shall expire. In the event of expiration of this letter
contract, the District shall pay the contractor for the services performed under this letter
contract in an amount not to exceed $1,000,000 from October 1, 2025, through
November 30, 2025. In no event shall the amount paid under this letter contract, or any
extensions thereof, exceed 50% of the total definitized contract amount.
4. The duration of the definitized contract shall be from October 1, 2025, through
September 30, 2026. The District shall pay the contractor for the services performed
during the duration of the definitized contract a total amount of $1,308,100.
5. The contract shall perform under this letter contract pursuant to the terms of the following
documents that are hereby incorporated by reference and made a part of this contract,
which in the event of a conflict shall be resolved by giving precedence in the order of
priority listed below:
(a) Letter Contract CW129591
(b) The Scope of Work – Attachment A
(c) The Pricing Schedule – Attachment B
(d) Government of the District of Columbia Standard Contract Provisions for Use with
Supplies and Services Contracts (2010), available at www.ocp.dc.gov (click on
“Solicitation Attachments”)
PAGE INTENTIONALLY LEFT BLANK
This letter contract shall be subject to the following:
(a) Appropriation of funds.
(b) The approval by the Council of the District of Columbia, in accordance with
D.C. Officials Code §2-352.02, if this letter contract is not in excess of one
million dollars, but the value of the subsequent definitized contract, which
includes the value of this letter contract) is in excess of one million dollars,
the definitized contract must be approved by the Council in accordance with
D.C. Official Code, §2-352.02. If the Council disapproves the subsequent
definitized contract, all performance under the letter contract shall terminate
and the liability of the District shall be limited to the amount set forth in
provision number 3, above, of the letter contract.
Signatures:
City Construction, LLC
By: ______________________ Date: ___________________
Steven Goodrich
Owner
District of Columbia
By______________________ Date: __________________
Deborah J. White
Contracting Officer
9/19/2025
09/19/2025
CCTV Equipment and Services - MPD (REVISED) pg 18
SECTION C.C: SPECIFICATIONS/WORK STATEMENT
AGGREGATE GROUP C
Set-Aside - Certified Small Business Enterprise Bidders ONLY
C.C.1 BACKGROUND AND SCOPE
C.C.1.1 Background
The Metropolitan Police Department includes more than 3,300 sworn members and more than
600 civilian employees. MPD is committed to the proud ideals and traditions of the department
in its earlier years. While serving and protecting the community remains central to the MPD
mission, the department is also committed to building safe and healthy neighborhoods in
partnership with the community.
The Technical Services Bureau (TSB) has led MPD’s technology planning and strategy to
support goals to safeguard the District of Columbia and protect its residents and visitors. As the
leading law enforcement agency with technological crime-fighting advances, from highly
developed advances in evidence analysis to state-of-the-art information technology, TSB ensures
MPD has the tools and necessary resources to incorporate technology into modern-day policing
strategies.
C.C.1.2 Scope
The District of Columbia Office of Contracting and Procurement (the “District”), on behalf
of Metropolitan Police Department (MPD), is seeking a contractor to submit bid for
ongoing support and maintenance, installation, and parts ordering.
The maintenance and support services shall include 475 CCTV Camera Surveillance system
(PODSS) and Mobile CCTV Trailers as specified in Appendix-A, Appendix-B and
Appendix-C. The maintenance service shall be performed by Genetec certified CCTV system
engineers.
The scope of work shall include all supervision, labor, administrative support, associated
project management work, materials, tools, parts, supplies, equipment, applicable licenses,
permits, and transportation necessary to fulfill all of the requirements. The Contractor will
be responsible for the technical accuracy, quality and completeness of all work or materials
furnished. The complete scope shall be considered for deriving unit price.
C.C.2 DEFINITIONS
These terms, when used in this IFB, have the following meaning:
A. Aged Ticket Report -The Aged Ticket Report tracks unresolved system issues and includes
maintenance and support requests, descriptions, comments, priority ranking, due dates, and days
outstanding. The Aged Ticket Report is a tool used in resolution management. The vendor will
update MPD’s ticketing system and provide detailed information including identification of
CCTV Equipment and Services - MPD (REVISED) pg 19
faulty parts or services, root cause analysis, steps for resolution etc. The vendor should submit
analysis of incident and pattern of issues on a monthly basis.
B. Avrio PoleCam PODSS - Portable Overt Digital Surveillance System - Public surveillance
systems, Portable Overt Digital Surveillance System (PODSS), are overt cameras intentionally
designed to be visible to the public, and one can easily detect what is being recorded by the
direction of the camera. A single "plug-and-play" device that contains a high-end camera,
FireTide wireless mesh radio, and all the electronic components needed to install the unit on a
pole or building. Video management for Avrio's PoleCam solution is accomplished using an
open architecture, software-based head-end with off-the-shelf components allowing for
integration with other security solutions including license plate recognition, video intelligence,
and sensor solutions.
a.) MobilePro Systems - Most CCTV PODSS deployed in the last 2 years are using
MobilePro systems. The Contractor shall support and maintain all PODSS using
MobilePro system.
C. CCTV - Closed Circuit Television - CCTV (closed-circuit television) is a TV system in which
signals are not publicly distributed but are monitored, primarily for surveillance and security
purposes. CCTV relies on the strategic placement of cameras and the observation of the camera's
input on monitors.
D. CJIS - Criminal Justice Information System - CJIS is a computerized criminal justice
information system. It consists of several databases and one subsystem, and its retrieval and
update capabilities are online.
E. Critical Alarm - A Critical Alarm is the minimum requirement service level for response and
resolution to unscheduled downtime of MPD’s’ CCTV Surveillance Camera Network System.
F. Elevated Work Platform - A cherry picker (also known as an elevated work platform, boom
lift, man lift, basket crane or hydra ladder) is a type of aerial work platform that consists of a
platform or bucket at the end of a hydraulic lifting system.
G. Emergency Corrective Maintenance - The maintenance performed within a predefined period
to correct a breakdown or failure of the system or equipment whereby the failure causes the
system is inoperable.
H. High System Availability - Up time defines system availability. The time between failures is
dependent upon Downtime and Recovery Time. Downtime is the amount of time that the system
is unavailable due to either failures or scheduled maintenance. Recovery time is the average time
it takes to recover from failures. This includes time for detection, isolation and resolution. A
system with service availability of 99% has acceptable unscheduled downtime of 3.65 days in a
year.
I. Genetec Clearance - MPD uses Genetec Clearance as Digital Video Management Systems
(DVMS). Clearance support is not included in the scope of this contract. However, any
CCTV Equipment and Services - MPD (REVISED) pg 20
configuration changes or software update required on CCTV PODSS due to clearance integration
shall be included in the scope of this contract as installation and maintenance service.
J. Non-Emergency Corrective Maintenance - The maintenance performed to correct a breakdown
or failure of the system or equipment whereby the failure may cause the system to operate in an
inconvenient or degraded manner.
K. PSAs - Police Service Areas - Every resident lives in a Police Service Area (PSA), and every
PSA has a team of police officers and officials assigned to it. Residents should get to know their
PSA team members and learn how to work with them to fight crime and disorder in their
neighborhoods. Each police district has between seven and nine PSAs. There are 56 PSAs in the
District of Columbia.
L. Remedy Force - An issue tracking system (also ITS, trouble ticket system, support ticket, request
management or incident ticket system) is a computer software package that manages and
maintains lists of issues, as needed by an organization. MPD uses Remedy as issue tracking tool.
The contractor shall create, update, close Remedy tickets timely.
M. Service Level Agreement (SLA) - A service level agreement (SLA) is a contract between a
service provider (either internal or external) and the end user that defines the level of service
expected from the service provider. SLAs are output-based in that their purpose is specifically to
define what the customer will receive.
N. VMS - Video Management System - Digital video management software ties together a video
surveillance system, allowing users access to and control of functions such as camera
pan/tilt/zoom, altering recording parameters, viewing recorded video and printing still photos.
Some video management software may even provide video analytic capabilities.
O. Warn Alarm - A Warn Alarm is the minimum requirement service level for response and
resolution to unscheduled downtime of MPD’s CCTV Surveillance Camera Network System.
System events such as regular patching and exterior maintenance are considered MEDIUM/LOW
priorities and trigger a Warn Alarm.
P. Genetec Security Center - MPD uses Genetec Security Center for Video management systems.
The Contractor shall support all integration requirements for Genetec Security Center.
CCTV Equipment and Services - MPD (REVISED) pg 21
C.C.3 APPLICABLE DOCUMENTS
Not applicable
C.C.4 MAINTENANCE AND SUPPORT CCTV NETWORK PERFORMANCE AND
AVAILABILITY
C.C.4.1 PREVENTIVE MAINTENANCE SERVICES
A. The Contractor shall be responsible and accountable for all preventive maintenance of PODSS,
routine inspection, submitting inspection and maintenance report to MPD. The preventive
maintenance shall include all parts inside PODSS with CradlePoint and over all functionalities of
the system.
B. Preventive Maintenance (PM) services will be provided as per requirements mentioned under
C.C.5.14 on all PODSS covered under the contract to ensure equipment meets the original
manufacturer’s specifications. At least 475 cameras will be included in the PM Program.
Additional cameras may be added at an additional price. At a minimum, the Respondent will be
expected to perform the following responsibilities:
1) Notify the MPD of any possible system downtime needed to perform this
service.
2) Physically inspect all camera equipment at each location covered under this
contract and document every PM performed.
3) Remove dust, and/or foreign substances from the infrastructure, and clean
filters if applicable.
4) Verify the camera is working properly, and then document and report the issue(s)
immediately. (For example, all controls, video quality, and recording) Then
document, report, and issues immediately.
5) Measure, record, and adjust the infrastructure equipment parameters in
accordance with manufacturer’s specifications, and the rules and regulations
of the Federal Communications Commission (FCC), where applicable.
C. The contractor will submit a proposed Preventative Maintenance checklist, which will be
approved by the MPD with services conducted during a routine PM. Examples of items on the
checklist are:
1) Check for physical defects to housing
2) Check for loose wiring and mounting hardware
3) Wipe down lenses
4) Verify all serial numbers
5) Update asset inventory
6) Recording capabilities
7) Confirm recordings
8) Update warranties
CCTV Equipment and Services - MPD (REVISED) pg 22
D. Any repairs required will be completed and documented while on site. A work order will be
opened for any issues discovered and not correctable while on site.
E. The Respondent must provide detailed pricing for the Preventative Maintenance of all PODSS.
For evaluation purposes please provide pricing for one Preventative Maintenance check for 475
PODSS and the schedule for completing within 3 months, the detailed plan including labor, key
personnel, vehicles used, and price.
F. The contractor shall follow the maintenance requirements. The minimum responsibilities
include:
1) Perform pre-diagnostic and repair services to confirm infrastructure
malfunction and eliminate failure.
2) Ship and track malfunctioning infrastructure to the original equipment
manufacturer or third-party vendor for a repair service quote.
3) Perform, document, and track a post-test after repair to confirm
malfunctioning infrastructure has been repaired and functions properly.
4) Re-Program repaired infrastructure to original configuration, rules and
warranty.
5) Properly package repaired infrastructure.
6) Return repaired components to spare stock. Confirm serial numbers and
update warranty in the system maintenance support system; if applicable.
7) Update asset inventory if required.
C.C.4.2 INCIDENT HANDLING AND REPAIR OF PODSS
The Contractor shall be responsible for addressing all incidents and responding to them timely
manner as per the service level agreement (SLA), both during normal business hours and outside
business hours for emergencies. The incident handling process also includes reporting root cause
analysis, reporting incident status and observation.
C.C.4.3 PROJECT MANAGEMENT SERVICES
The Contractor shall be responsible for managing and reporting all maintenance, support work,
installation and repair services timely. The contractor shall be responsible for scheduling planned
activities and keep MPD informed in advance.
C.C.4.4 PODSS INFRASTRUCTURE REPAIR AND SUPPLIES REQUIRED FOR
REPAIR WORK
A. The contractor shall be responsible for all repair work for PODSS, including conduits, wiring,
equipment boxes and enclosures, electrical power and low voltage wiring, security cameras,
antennas, UPS systems, software, and communications network equipment. The Contractor shall
perform all start-up, testing, troubleshooting, repair, customer training, and acceptance testing
phases of the security camera and communications networks installed to ensure a 100%
functional system. The contractor shall supply all spare parts items to be replaced due to normal
operational usage. All spare parts supply and installation shall be included in the price of this
contract. All spare part replacements shall be from the latest approved model. The Contractor
CCTV Equipment and Services - MPD (REVISED) pg 23
shall supply spare parts required for repair within 10 business days from date of incident
reporting.
B. Infrastructure may be repaired down to the component level, as applicable, by the Contractor. If
infrastructure is no longer supported by the original equipment manufacturer, and it is deemed
not economically feasible to repair, the Contractor will provide a suggestion for
repair/replacement equipment.
C.C.4.5 SYSTEM MANAGEMENT SUPPORT SERVICES AND CONFIGURATION OF CCTV
SYSTEMS
A. The contractor shall provide all support services and configuration changes required for ongoing
operations, including upgrade of software versions and patches, storage and account
management, upgrading failed components, configuration changes, and installation of software
modules to support integration with other systems. The example of such activities shall include
but not be limited to installation of an agent for monitoring systems, any configuration changes
required in PODSS due to upgrading the security center to the cloud.
B. The Contractor shall report status of ticket status and support activities daily basis to MPD in
addition to a weekly report for all activities performed. Currently, MPD uses Remedy as a
ticketing tool. The contractor shall update the status of the ticket in Remedy. The Contractor
shall regularly review service information and quality reports generated by the system service
database to determine an ongoing course of action. The Contractor shall prepare various reports
at regular intervals from system performance metrics.
C. The contractor shall update the MPD inventory asset database.
D. The Contractor shall work closely with the MPD to provide analysis, recommendations and fault
diagnostic information to the customer to achieve Bestin-Class system performance and
utilization. The Contractor shall provide a point of contact (POC) for all incidents and an
escalation point in the event the POC is unavailable.
E. The Contractor shall regularly review service information and quality reports to determine an
ongoing course of action. The Contractor shall prepare various reports at regular intervals from
system performance metrics.
F. The following details the responsibilities for the Contractor:
1) Contract compliance
2) Reporting: Detailed reporting requirement as mentioned in section C.C.5.13
3) Coordination
a) Coordinate ongoing continuous improvement efforts for the system.
b) Coordinate efforts to develop new metrics for measurements.
c) Works with MPD to formulate future system requirements. Works with MPD and third-
party contractors to review design recommendations for upgrades, additions, modifications,
and/or improvements to the system to ensure compatibility.
d) Monitor alarms and outages.
CCTV Equipment and Services - MPD (REVISED) pg 24
C.C.4.6 WARRANTY
A. The Contractor is required to provide and transfer all documentation issued by the manufacturer
for the proposed Infrastructure Repair (PODSS and Associated Components). This includes the
manufacturer’s genuine parts/product information, recall notices, manuals, licenses, assemblies
and/or accessories as supplied by the original equipment manufacturer (O.E.M).
B. The Contractor must provide the original product warranty and related services for the
equipment and repair provided under this Contract in accordance with the standard warranty
regularly supplied.
C. At a minimum, the Contractor hereby warrants for a period of ninety (90) days from the date of
final acceptance by the MPD that it will, at its own expense and without any cost to the MPD
replace all defective parts and that may be required or made necessary because of defective
design, material or workmanship, or because of non-compliance with these specifications. The
warranty period will commence on the first day the equipment and repair is accepted or placed in
service by the MPD. If a longer warranty can be furnished, at no additional cost to the MPD the
longer period will prevail. The warranty for all equipment is to start on system acceptance and
not at equipment ship dates. A thirty-six (36) month warranty is required on all hardware
purchases.
C.C.4.7 EQUIPMENT AND SUPPLIES PROCUREMENT
A. The contractor shall supply all small parts items, such as cables, brackets, switches, and other
small value items under $500 shall be included in the contract price.
B. All parts having a value of more than $500 shall require MPD’s approval.
C. MPD shall purchase parts, but installation of parts shall be performed by the Contractor within
the scope of this contract without any additional cost.
D. MPD can request to purchase of additional equipment through this contract with an individual
SOW (scope of work). The Contractor shall be required to supply equipment, parts, and
supplies for existing and new installations during the agreed contract term through individual
SOWs. The price for such a supply through individual SOW is not included in this contract and
shall be paid based on the market rate. The parts, equipment, and supplies listed below are not
all inclusive but represent a sampling of the purchase items:
1) IP and Analog Cameras, Uninterruptible Power Supply (UPS), switches, routers,
firewalls, wireless backhaul, antennas, masts, encoders, cellular modems.
2) Stainless steel banding with buckles and tool
3) Fiber optic cable, aerial triplex power cable, coax, CAT5, and CAT6 cable
4) Software
E. The Contractor must keep updated an active parts list of approved hardware over the life of the
contract. Based on maintenance needs and SLA, the Contractor will determine a suitable
CCTV Equipment and Services - MPD (REVISED) pg 25
minimum stock for standby sparing of critical components so that repair can be completed
within the agreed time frame.
F. Product lines or catalogs added after the original award is to be considered part of the original
contract. The MPD requests notification of the retirement or discontinuation of product lines in
writing.
G. The Contractor shall be expected to provide discount percentages off MSRP from the following
manufacturers' catalogs or a catalog that encompasses all the following manufacturers:
1) Axis
2) Cambium Networks
3) Cisco
4) Comnet
5) CradlePoint
6) Dell
7) Extreme Networks
8) Fortinet
9) FLIR
10) Genetec
11) Hanwha
12) Hewlett Packard
13)Juniper
14) Motorola Solutions
15) MobilePro
16) Pivot3
17) Samsung
18) SixNet
19) Or any equivalent reputed equipment
C.C.4.8 LICENSE PROCUREMENT AND RENEWAL
A. The Contractor shall provide all licenses required to run the system including
1) Genetec Security Center
2) MobilePro Mini Rem
3) Hitachi Visualization Suite (HVS) or MPD approved replacement
4) CradlePoint
C.C.5 MAINTENANCE AND SUPPORT – INFRASTRUCTURE AND SYSTEM
MANAGEMENT
C.C.5.1 MAINTENANCE ACTIVITIES
A. The Contractor shall provide CCTV Maintenance and support for MPD’s existing CCTV system
(Three hundred fourth five (345) sites), in accordance with the Specifications provided in the
attached Statement of Work (SOW). The Contractor shall provide repair, monitor, all firmware
CCTV Equipment and Services - MPD (REVISED) pg 26
patch updates, upgrades, licenses, security patch updates, and configurations necessary to keep the
CCTV Camera Surveillance system completely updated and operational including camera
equipment, network components, and hardware, software for fixed cameras and trailers.
B. HIGH AVAILABILITY - CCTV Camera Infrastructure
The Contractor shall ensure CCTV Camera System Network and Infrastructure service
Availability (uptime) of 99%, acceptable unscheduled downtime of 3.65 days per year on average.
This availability is applicable to PODSS. Downtime due to factors outside of PODSS such as
power supply failure, network outage, weather or accident-related outage are not included in
calculating availability.
C. The existing CCTV Camera Surveillance system includes:
• Axis Q6075-E or latest model -PTZ camera, PTZ Dome Network Cameras
• Axis Q6000-E or the latest model camera
• Avrio PoleCam PODSS (Portable Overt Digital Surveillance Systems) is an integrated
enclosure, camera, and wireless system.
D. MPD’s existing CCTV Camera Surveillance system uses Genetec Security Center as its main
Video Maintenance System. It interfaces with Starlite (situational awareness tool), ShotSpotter
and HVS (Hitachi Visualization Suite). Genetec Clearance is the current digital evidence
management system (DEMS) used by CCTV.
E. MPD will classify maintenance work as Emergency or Non- Emergency based on criticality on
MPD’s CCTV operations. MPD may also change the status of maintenance work from non-critical
to critical and vice -versa if the situation changes. The Contractor should respond to the incident
accordingly.
F. The contractor shall provide data disk recovery as a service for MPD CCTV storage devices. Under
service, the vendor shall provide recovery services for data on failed hard disks after
troubleshooting and evaluation of device and approval from MPD. The contractor shall put the
best effort into recovering the data but it is understood that recovery of data is not guaranteed.
G. The contractor (prime or sub-contractor) shall deploy certified technicians to perform the work at
site. Certification requirements will follow DC government standards such as:
• Electrical certification to work in DC
• Genetec certification to perform maintenance on Genetec products.
H. The contractor shall deploy enough resources to perform the task on time as per SLA mentioned
in C.C.5.7.
I. The contractor shall check all CCTV cameras using monitoring and management tools (such as
Security Center) daily and produce a daily report with list of cameras those needs maintenance.
The contactor shall update the MPD with repair status end of each day. The Contractor shall create
ticket in Remedy for any cameras that needs repair on daily check.
CCTV Equipment and Services - MPD (REVISED) pg 27
C.C.5.2 NON-EMERGENCY CORRECTIVE MAINTENANCE SERVICE
A. Non-Emergency Corrective Maintenance shall be considered a Warn alarm. The Contractor shall
respond to Warn alarms as Medium or Low Priority incidents according to the SLA as mentioned
below in C.C.5.7.
B. Under this maintenance plan, the Contractor shall perform all tasks, which are required to restore
the system to operational status or correct a failure that has occurred or is in the process of
occurring, and may consist of repair, restoration and/or replacement of components.
C. The Contractor shall perform problem diagnosis, repair and/or replacement of faulty components,
and verification of the repair action.
D. The Contractor shall provide and cover the cost for labor required to perform maintenance services,
all direct and indirect labor.
E. The Contractor shall provide and cover the cost for minor materials required to perform
maintenance services; minor materials such as cleaning solutions, swabs, electrical tape, and other
products that are commonly available and normally used in the cleaning and adjustment of
equipment.
F. The Contractor shall provide and cover the cost for minor parts required to perform maintenance
services; minor parts such as connectors, splices, replaceable indicators (bulbs, etc.), replaceable
switches, replaceable relays, mounting hardware, screws, bolts,
G. cables, brackets etc., that would be used for the adjustment and repair of existing equipment.
H. The Contractor shall cover the cost for incidental expenses required to perform maintenance
services; incidental expenses include contractor vehicle, vehicle maintenance, and vehicle mileage
expenses.
I. Non-Emergency Corrective Maintenance service shall be scheduled during normal business hours,
defined as between the hours of 8:00 a.m. and 5:00 p.m., Monday – Friday, excluding Federal
holidays.
J. Non-Emergency Corrective Maintenance service requests shall be received via email or telephone
notification from MPD 24 hours a day, 7 days a week, 365 days a year, including all holidays.
K. The Contractor shall provide non- emergency maintenance and support services according to the
SLA mentioned below in C.C.5.7.
L. Non-Emergency Corrective Maintenance service report shall be provided to MPD representative
at the completion of the task. The report shall include a description of the problem reported, the
corrective action taken, and the status of the system. The report shall also contain those measures,
if any, to prevent this failure from occurring later.
CCTV Equipment and Services - MPD (REVISED) pg 28
M. When deemed appropriate by the Contractor and MPD, the Contractor shall perform remote
diagnostics to diagnose a given symptom, issue or problem as well as monitor the condition of the
system remotely.
N. Non-Emergency Corrective Maintenance service, the contractor shall return equipment to
operational condition according to the SLA table, unless otherwise approved by MPD. The
contractor shall notify the MPD Project Manager when any replacement part must be ordered, and
repair delays are expected. The contractor must sufficiently notify users of any expected delays in
service.
O. The contractor shall not move or store equipment unless approved by MPD representative.
P. The contractor shall respond via email and phone to the maintenance request within eight hours of
receipt of the request. The contractor’s response shall include acknowledgement of the request, a
tentative timeline and a plan to execute the maintenance.
Q. The Contractor shall create a maintenance ticket and regularly update the maintenance ticket
regarding the status of the maintenance request. The updates shall provide information about:
• Starting maintenance work before the execution of the task.
• Status of completion immediately after execution of the task.
R. The contractor shall comply with the following requirements for non-emergency corrective
maintenance:
• Respond onsite within twelve (12) hours. (if on site visit is required)
• Diagnose within twenty-four (24) hours.
• Repair or replace within three business days.
C.C.5.3 EMERGENCY CORRECTIVE MAINTENANCE SERVICE
A. Emergency Corrective Maintenance shall be considered a Critical alarm. The Contractor shall
respond to Critical alarms as Critical or High Priority incidents according to the SLA as mentioned
below in section C.C.5.7.
B. Under this maintenance plan, the Contractor shall perform all tasks, which are required to restore
the system to operational status or correct a failure that has occurred or is in the process of
occurring, and may consist of repair, restoration and/or replacement of components.
C. The Contractor shall perform problem diagnosis, repair and/or replacement of faulty components,
and verification of the repair action.
D. The Contractor shall provide and cover the cost for labor required to perform maintenance services;
all direct and indirect labor.
E. The Contractor shall provide and cover the cost for minor materials required to perform
maintenance services; minor materials such as cleaning solutions, swabs, electrical tape, and other
products that are commonly available and normally used in the cleaning and adjustment of
equipment.
CCTV Equipment and Services - MPD (REVISED) pg 29
F. The Contractor shall provide and cover the cost for minor parts required to perform maintenance
services; minor parts such as connectors, splices, replaceable indicators (bulbs, etc.), replaceable
switches, replaceable relays, mounting hardware, screws, bolts, cables, brackets etc., that would
be used for the adjustment and repair of existing equipment.
G. The Contractor shall cover the cost for incidental expenses required to perform maintenance
services; incidental expenses include contractor vehicle, vehicle maintenance, and vehicle mileage
expenses.
H. The Contractor shall cover the cost for the supply and continuous operation of all power taps.
• The Contractor shall be responsible for supplying seven-pin power taps, wire ties/zip ties,
which will be used to install CCTV equipment.
• The Contractor shall connect power through a seven-pin Continuous On power tap.
• The power taps must be properly secured to the pole using zip ties.
• Depending on the location of the CCTV equipment will determine the power tap cable
length, the power tap cable range from 5, 10, 15, and 20 feet.
• No cable should be dangling, and no more than two power taps should be connected on a
single pole.
• In some applications, the seven-pin Continuous On power taps may be the camera unit that
is integrated.
I. Emergency Corrective Maintenance service shall be available for scheduling 24 hours a day, 7
days a week, 365 days a year, including all holidays.
J. Emergency Corrective Maintenance service requests shall be received via email or telephone
notification from MPD 24 hours a day, 7 days a week, 365 days a year, including all holidays.
K. The Contractor shall provide Emergency maintenance and support services according to the SLA
(Section C.C.5.7).
L. An emergency Corrective Maintenance service report shall be provided to MPD representative at
the completion of the task. The report shall include a description of the problem reported, the
corrective action taken, and the status of the system. The report shall also contain those measures,
if any, to prevent this failure from occurring later.
M. When deemed appropriate by the Contractor and MPD, the Contractor shall perform remote
diagnostics to diagnose a given symptom, issue or problem as well as monitor the condition of the
system remotely.
N. Emergency Corrective Maintenance service, the contractor shall return equipment to operational
condition according to the SLA table, unless otherwise approved by MPD. The contractor shall
notify the MPD Project Manager when any replacement part must be ordered, and repair delays
are expected. The contractor must sufficiently notify users of any expected delays in service.
O. The contractor shall not move or store equipment unless approved by MPD representative.
CCTV Equipment and Services - MPD (REVISED) pg 30
P. The contractor shall respond to the maintenance request within 15 minutes, which will include
acknowledgement of the request, tentative timeline/plan to execute the maintenance. The
Contractor shall inform MPD about:
• Starting maintenance work before the execution of the task.
• Status of completion immediately after execution of the task.
The communication will include email and updating maintenance tickets. It may also include a
phone call if required. The contractor shall adequately staff to support emergency maintenance.
Q. The contractor shall comply with the following requirements for emergency corrective
maintenance:
• Respond onsite within two hours. (if an site visit is required)
• Diagnose within four hours.
• Repair or replace within eight hours.
C.C.5.4 DETERMINATION OF NON-EMERGENCY OR EMERGENCY CORRECTIVE
SERVICE RESPONSE
Description of Problem Emergency Non-Emergency
PTZ Network Camera Failure X
Genetec: SVA -100
Network Security Appliance Failure
X
Integrated Broadband Router Failure X
Video Transmitter/Receiver Failure X
CCTV Monitor Failure X
Power Supply w/Batteries Failure X
Routine patching not having immediate impact X
A. The above is a sample of classifications. As all failure criteria cannot be predicted, MPD will
classify the incident based on criticality. The vendor shall contact MPD to determine the correct
severity level if it is not defined above.
B. Considering the criticality of CCTV systems, most of the maintenance requests will be
emergencies in nature.
C.C.5.5 OPERATIONS CALL CENTER
A. The Operations Call Center shall be available to assist and remedy system operations issues 24
(twenty-four) hours per day for 7 (seven) days per week in case of emergency. The Operations
Call Center shall be staffed with employees who are fully versed in system operation and
maintenance and are prepared to handle all calls related to system malfunctions.
B. When a service request is received by the Operations Call Center, a certified engineer maintenance
technician may initially respond by telephone, to verify, troubleshoot, and/or remedy the situation,
and to ascertain the severity and/or immediateness of the problem. If the problem cannot be
CCTV Equipment and Services - MPD (REVISED) pg 31
resolved, the technician will designate the call as “Emergency” or “Non-Emergency” and schedule
the service request.
C.C.5.6 MONITORING
A. The contractor shall provide year -round monitoring for all hardware and network infrastructure.
Monitoring services shall be 24 (twenty- four) hours per day 7(seven) days per week. The
contractor shall check MPD CCTV systems using monitoring and management tools (such as
security center CradlePoint Net Cloud manager etc.) daily and produce report for any incidents
and maintenance needs. If any issue found, the Contractor shall create Remedy ticket and shall
take steps to resolve them. The contractor shall submit daily reports on camera checks to MPD.
B. MPD is working to install system monitoring software (such as Kiwi, New Relic or equivalent) on
CCTV to automatically monitor and alert in case of any incident. When setup is complete, the
Contractor shall be recipient of those alerts and shall be responsible to address them. MPD will
provide necessary access to monitoring tools. The installation of monitoring tools is not included
in the scope of this contract. However, the contractor shall make an interface or configuration
change required on PODSS (if any) to complete the installation of monitoring tool. The contractor
shall address all alerts f rom monitors as well as assist in setting up monitors based on MPD’s
specification.
C. The Contractor shall facilitate identification and alarm criticality with MPD TASB Management.
D. Alarm criticality shall be either Warn or Critical. The Contractor shall respond to warning alarms
as Medium Priority incidents according to the SLA.
E. The contractor shall respond to Critical alarms as High-Priority incidents according to the SLA.
C.C.5.7 SERVICE LEVEL AGREEMENT
A. Critical Priorities
a. Critical Priorities occur when service is completely down, and no workaround is immediately
available. The system frequently crashes or corrupts data or there is a significant risk of loss
or corruption. The system is not functioning. MPD will evaluate the business impact and
classify the maintenance as Critical (Emergency) or Non-Critical (Non -Emergency). The
contractor shall respond to the maintenance request accordingly.
b. The vendor’s response to a Critical Priority (Emergency) shall be within fifteen (15) minutes
of notification. Notification is made via 1) system monitoring or 2) receipt of corrective
maintenance service request. A corrective maintenance service request can be made via email
or telephone. The Contractor’s response shall include acknowledgement of the request,
tentative timeline and plan to execute the maintenance. The contractor shall inform MPD about
1) Starting maintenance work before the execution of the task.
2) Status of completion immediately after execution of the task.
The communication will include email and updating maintenance tickets. It may also include
phone calls if required.
CCTV Equipment and Services - MPD (REVISED) pg 32
c. When Critical Priorities occur, the resolution time shall be within one (1) hour from
notification.
d. When Critical Priorities occur, upon receipt of notification, the vendor’s Technical Manager
shall escalate the Critical Priority by calling and emailing the appropriate technical resources.
e. If the Critical Priority is not resolved within one (1) hour from notification, the vendor’s
Technical Manager shall escalate the unresolved problem to the vendor’s Management Team.
f. When Critical Priorities occur, the vendor shall call the MPD – Project Manager, every sixty
(60) minutes until the matter is resolved.
g. When Critical Priorities occur, the vendor’s Technical Manager shall monitor the Critical
Priority until satisfactory completion.
B. High Priorities
a. High Priorities occur when a user is unable to use an entire business critical system. The issue
affects a significant number of users. The system is operational, but a critical function is
inoperable, resulting in the halt of all operations and critical business impact to a subset of
users. There is significant performance degradation.
b. The contractor’s response to a High Priority should be within fifteen (15) minutes of
notification. Notification is made via 1) system monitoring or 2) receipt of corrective
maintenance service request. A corrective maintenance service request can be made via email
or telephone. A corrective maintenance service request can be made via email or telephone.
The contractor’s response shall include acknowledgement of the request, tentative
timeline/plan to execute the maintenance. The Contractor shall inform MPD about
1) Starting maintenance work before the execution of the task.
2) Status of completion immediately after execution of the task.
The communication will include email and maintenance ticket updates. It may also include
phone calls if required.
c. When High Priorities occur, the resolution time shall be within four (4) hours from notification.
d. When High Priorities occur, sixty (60) minutes from notification, the vendor’s Technical
Manager shall escalate the High Priority by calling and emailing the appropriate technical
resources.
a. If the High Priority is not resolved within two (2) hours from notification, the vendor’s
Technical Manager shall escalate the unresolved problem to the vendor’s Management Team.
b. When High Priorities occur, the vendor shall call the MPD – Project Manager, two (2) hours
from notification and every sixty (60) minutes thereafter until the matter is resolved.
CCTV Equipment and Services - MPD (REVISED) pg 33
c. When High Priorities occur, the vendor’s Technical Manager shall monitor the High Priority
until satisfactory completion.
C. Medium Priorities
a. Medium Priorities occur when a user is able to use a system; however, there is a non- critical
loss of functionality. Issue affects some, but not all users. Functionality of some components
is impaired but allows the users to continue using the system. Issue is not always reproducible,
or the issue is intermittent.
b. The contractor's response to a Medium Priority should be within eight (8) hours of notification.
Notification is made via 1) system monitoring or 2) receipt of corrective maintenance service
request. A corrective maintenance service request can be made via email or telephone. A
corrective maintenance service request can be made via email or telephone. The contractor’s
response shall include acknowledgement of the request, tentative timeline/plan to execute the
maintenance. The Contractor shall inform MPD about:
• Starting maintenance work before the execution of the task.
• Status of completion immediately after execution of the task.
The communication will include email and maintenance ticket updates. It may also include
phone calls if required.
c. When Medium Priorities occur, the resolution time shall be within forty-eight (48) hours from
notification.
d. When Medium Priorities occur, twenty- four (24) hours from notification, the vendor’s
Technical Manager shall escalate the Medium Priority by calling and emailing the appropriate
technical resources.
e. If the Medium Priority is not resolved within forty -eight (48) hours from notification, the
vendor’s Technical Manager shall escalate the unresolved problem to the vendor’s
Management Team. The vendor’s Technical Manager shall provide the Management Team
with an Aged Ticket Report.
f. When Medium Priorities occur, the vendor shall email the MPD – Project Manager, on a daily
basis until the matter is resolved.
g. When Medium Priorities occur, the vendor’s Technical Manager shall monitor the Medium
Priority until a satisfactory completion.
D. Low Priorities
a. Low Priorities occur when a stable solution or workaround for the issue is provided, and the
Support Team continues to investigate the root cause. A customer can use the system; however,
some minor problems may exist that do not affect delivery of service. Minor cosmetic issues
or general usage questions. Requests for information about software usage. Enhancement
requests or recommendations for future system improvements.
CCTV Equipment and Services - MPD (REVISED) pg 34
b. The contractor’s response to a Low Priority should be eight (8) hours of notification.
Notification is made via 1) system monitoring or 2) receipt of corrective maintenance service
request. A corrective maintenance service request can be made via email or telephone. A
corrective maintenance service request shall be made via email or telephone. The contractor’s
response shall include acknowledgement of the request, tentative timeline/plan to execute the
maintenance. The Contractor shall inform MPD about:
• Starting maintenance work before the execution of the task.
• Status of completion immediately after execution of the task.
The communication will include email and updating maintenance tickets. It may also include
phone calls if required.
c. When Low Priorities occur, the resolution time shall be within two weeks from notification.
d. When Low Priorities occur, two weeks from notification, the vendor’s Technical Manager
shall escalate the Low Priority by calling and emailing the appropriate technical resources.
e. If the Low Priority is not resolved within two weeks from notification, the vendor’s Technical
Manager shall escalate the unresolved problem to the vendor’s Management Team. The
vendor’s Technical Manager shall provide the Management Team with an Aged Ticket Report.
f. When Low Priorities occur, the vendor shall email the MPD – Project Manager, as needed
until the matter is resolved.
g. When Low Priorities occur, the vendor’s Technical Manager shall monitor the Low Priority
until a satisfactory completion.
E. The vendor will contact MPD if any change in priority is required and get approval
F. The Contractor shall adhere to the SLA for response and resolution time. The contractor shall update
Remedy maintenance tickets with all details in a timely manner. The contractor shall provide reason
and explanation in writing when an SLA is not fulfilled.
G. The Contractor shall provide maintenance and support services seven days a week, three hundred
sixty-five days a year (24X7X365). Response time shall follow the SLA.
C.C.5.8 PROBLEM MANAGEMENT
A. A problem shall be defined as a recurring incident or a single incident where the root cause is
unknown. The goal of Problem Management is to identify incident(s) root cause and remediate so
that the incident(s) doesn’t/don’t happen again. The contractor shall provide Root Cause Analysis
(RCA) for all emergency incidents within three (3) business days from the day of incidents. The
RCA shall be provided in MPD’s predefined format. The RCA timeline for non- emergency
incidents will be seven (7) days.
B. The contractor shall be primarily responsible for all aspects of the Problem Management lifecycle
for CCTV surveillance system.
CCTV Equipment and Services - MPD (REVISED) pg 35
C. The contractor shall record all aspects of Problem Management in the DC Government’s
implementation of RemedyForce incident management system.
D. The priority level of a problem shall be the same as the associated incident(s) unless the MPD
CCTV team indicates a different priority.
C.C.5.9 QUALIFICATION
A. The contractor’s CCTV maintenance engineers from the prime or sub- contractor must be Genetec
Channel Partner Program certified for CCTV system maintenance and configuration. The
contractor (prime or sub-contractor) shall provide commercial certification from Genetec Channel
Partner Program showing they are qualified to work on CCTV systems and equipment. Electricians
who are licensed and certified to work in DC shall perform all electrical work.
C.C.5.10 RECORD KEEPING AND DOCUMENTATION
A. The contractor shall maintain, during the life of this agreement, hard and soft copies of all scheduled
and unscheduled maintenance activities. In addition, computerized inventory control records (asset
management system) will be maintained on all equipment that has been decommissioned, replaced,
or added to the system, to include serial number, location, warranty, and final disposition.
B. The contractor shall update the MPD’s master inventory details and provide any asset details to
MPD in a timely manner. The contractor shall provide an annual report, which will include system
audit for all sites. MPD shall provide access to master inventory of CCTV.
C.C.5.11 WORKMANSHIP AND MATERIAL STANDARDS:
A. All workmanship shall meet the standards specified herein as well as in accordance with accepted
standards of the industry, equipment manufacturers, applicable local, state, and Federal regulations,
applicable building and safety codes, construction specifications, and operation and maintenance
policies.
B. Technicians licensed to perform the work in District of Columbia shall perform all the work. MPD
may request a copy of the license.
C. Completed work will be free of defects that would prevent it from functioning as originally intended
and designed.
D. The contractor shall perform job site cleanup. During performance and upon completion of work,
debris shall not be permitted to accumulate in the work area or spread unnecessarily into adjacent
areas. The Contractor shall clean up or remove all debris, excess material, and parts at the end of
each workday and/or at the completion of the work.
E. The contractor shall provide all labor, materials, and equipment necessary to protect the general
public, equipment, furnishings, buildings, and grounds from damage caused by their maintenance
work. Any such damage will be repaired, replaced, or restored to its original condition at no
additional cost to MPD.
CCTV Equipment and Services - MPD (REVISED) pg 36
F. The contractor shall receive approval in advance from MPD if any work alters the original
appearance of the equipment covered under the contract.
G. The contractor shall have an elevated/aerial work platform that extends to a minimum of 35 feet.
C.C.5.12 SECURITY
A. The contractor shall conform to prevailing CJIS security policies and requirements.
B. The contractor shall comply with MPD’s ongoing operational security requirements such as
scheduled patching of systems, password maintenance, and systems upgrade as mentioned in
C.5.14.
C. The contractor shall rapidly report cyber incidents to MPD when the contractor discovers a cyber-
incident that actually or potentially has an adverse effect on the following:
• Contractor information system that processes, stores, or transmits MPD information;
• MPD’s data integration residing in the contractor’s information system; or
• Contractor’s ability to perform operationally critical support requirements of the contract.
D. Cyber incidents are actions taken using computer networks that result in a compromise or an actual
or potentially adverse effect on an information system and/or the information residing therein.
E. In addition to rapidly reporting a cyber-incident, the Contractor shall conduct a review for evidence
of compromise. The Compromise Assessment Report shall include evidence of the following:
• Artifacts of an intrusion
• Unauthorized activity
• Identified breaches
• Confirmation of a breach that evaded an existing control
• Identified malicious behavior
F. The contractor shall comply with the prevailing DC Government and OCTO Policies.
• 2013-PasswordManagementPolicy
• Policy Number - OCTO-2020 0 (Cyber Security Incident Response Team Policy)
• OCTO_Physical_Access_Security_Policy
• Policy Number - OCTO-2060 2_0 (Virtual Private Network Policy)
• Policy Number - OCTO-3010 2 (Information System Change Control Policy)
• OCTO_Access Control Policy
• Network Access Policy
• Policy Number - OCTO-4002 2 (Information System Audit and Monitoring Control Policy)
• Policy Number - OCTO-4002 2 (IT Remote Access Policy)
• Policy 5010-1
G. The contractor shall recommend and implement the best security practices for hardening CCTV
systems.
CCTV Equipment and Services - MPD (REVISED) pg 37
C.C.5.13 REPORTING
The Contractor shall provide performance reporting to include at a minimum:
A. Monthly Incident and Problem Report that describes what incidents and problems occurred in the
previous month; Incident/Problem impact description; Incident/Problem Priority; status as of
report date; resolution/troubleshooting steps to date.
B. Monthly CCTV Surveillance System Inventory Report that contains a full inventory listing of all
CCTV Cameras – including serial number; deploy date, location, network, and operational status.
C. Monthly CCTV Surveillance System Availability Report that describes the overall system
availability, as well as each type of component availability. .
D. Monthly Preventative Maintenance Report that contains scheduled and completed preventative
maintenance activities.
E. The contractor shall submit a weekly report about the work accomplished in the previous week
and next week planning. The contractor shall conduct weekly status calls with MPD.
F. MPD may request more reporting if required.
C.C.5.14 PREVENTATIVE MAINTENANCE REQUIREMENTS
A. The schedule indicates the maintenance tasks required. All maintenance activities will be
completed in accordance with the equipment manufacturer's guidelines, recommendations and
good working practices.
B. The following symbols are used:
• M Monthly (calendar)
• 3M Quarterly (3 monthly)
• 6M Semi-annually (6 monthly)
• Y Annually
C. In all instances where preventative maintenance work has identified the need to replace equipment,
items or components, this work shall be carried out under the maintenance function as defined
within the contract.
D. Schedule for Maintenance Routines
Item Description Item Frequency
1 Equipment Enclosure Visually inspect and check the weatherproof gaskets to
make sure there is no water in the housing.
6M
2 Equipment Enclosure Visually inspect the enclosure for any breaks or
cracks.
6M
3 Equipment Enclosure Clean enclosure filters. 6M
4 Equipment Enclosure Inspect housing and clean out and remove all dust and
debris
6M
CCTV Equipment and Services - MPD (REVISED) pg 38
5 Camera Enclosure Viewing window is clean, inside and out. 3M
6 Camera Enclosure The interior of camera enclosure is clean and dry. 3M
7 Camera Brackets Check the operation of access door locks, lubricate as
necessary.
6M
8 Cameras Check cameras for moisture or water. If there is water
or moisture have the camera sealed correctly or
replace.
6M
9 Cameras Check PTZ of pan, tilt and zoom function. Document
problems and repairs if necessary.
6M
10 Cameras Clean optical lens of all cameras at the sites. 6M
11 Cameras Check lens focus and auto iris is adjusted properly. 3M
12 Wiring & Cables Check all cables for damage. Replace any damaged
cables.
6M
13 Wiring & Cables Check wiring and cable harnesses for wear and fray. 6M
14 Wiring & Cables Check to make sure the cable is dressed properly. 6M
15 Wiring & Cables Check connectors and cable entry points for loose
wiring.
6M
16 Server Check all cables for damage. Replace any damaged
cables.
6M
17 Server Running disk cleanup will remove temporary files,
compressed old files, offline web pages, downloaded
file programs and empty the recycle bin.
3M
18 Server Update for the latest updates and system security
patches.
3M
19 Server Make sure that the third-party software installed is
current. The list of software will be provided.
3M
E. While conducting monthly inspections, the Contractor shall check all equipment for problems and,
if an issue is determined, must make the necessary repairs. The inspections consist of, but are not
limited to, checking all wiring, Cradle point, SV100, Power Supplies, transformer, breaker,
minicomputer, and checking for various obstructions (trees, branches, Utility poles etc.)
C.C.5.15 POLICY AND PROCEDURE REQUIREMENTS
A. The contractor’s work performance, when applicable, shall conform to the prevailing District of
Columbia Department of Transportation Standard policies, procedures and requirements.
B. The contractor’s work performance, when applicable, shall conform to prevailing CJIS security
policies and requirements.
CCTV Equipment and Services - MPD (REVISED) pg 39
C.C.6 CCTV SURVEILLANCE CAMERA INSTALLATION FOR CCTV SURVEILLANCE
CAMERAS
C.C.6.1 PHYSICAL INSTALLATION SERVICES FOR CCTV SURVEILLANCE CAMERAS
A. The contractor shall provide all supervision, labor, administrative support, materials, tools, parts,
supplies, equipment, permits, and transportation for the installation of CCTV Surveillance
Cameras.
B. The contractor shall be responsible for the installation, mounting, configuration, system
integration, and deployment of CCTV Surveillance Camera Enclosure to ensure that all installed
hardware and software components are functional and customized to MPD’s network.
C. The contractor shall be responsible for procuring, providing, and installing required MPD CCTV
public notice signage and MPD badging stickers.
D. The contractor shall be required to install CCTV Surveillance Cameras at various sites throughout
the Washington DC area, covering approximately 68 square miles.
E. Completed work will be free of defects that would prevent it from functioning as originally
intended and designed.
F. The contractor shall coordinate daily work hours with the MPD designated POC. Any technical
questions regarding the relocation and installation of the system or its technical operation shall be
directed through the MPD-designated POC.
G. The contractor shall be licensed to perform all work, where required, by local/state regulations
within the District of Columbia.
The contractor shall coordinate with the DDOT Streetlight and Permitting teams for any required
permitting and/or traffic safety plans required and adhere to DDOT rules and regulations. Cost
associated with DDOT permitting and fees shall be included in the Installation and/or Relocation
of CCTV Surveillance Cameras cost.
H. The contractor may be required to perform the following tasks to complete the installation of
CCTV Surveillance Camera:
a. Complete the work elevated up to 35 feet, on-site at the pole-mounted CCTV
Surveillance Camera.
b. Complete the work by taking the CCTV Surveillance Camera offline, removing the
mounted enclosure and delivering the enclosure to a designated staging area.
c. Installing and/or remounting the CCTV Surveillance Camera and bringing it back online.
d.
I. The contractor shall have an elevated/aerial work platform that extends to a minimum of 35 feet.
CCTV Equipment and Services - MPD (REVISED) pg 40
a. Elevated Work Platform, a cherry picker (also known as an elevated work platform,
boom lift, man lift, basket crane or hydra ladder) is a type of aerial work platform that
consists of a platform or bucket at the end of a hydraulic lifting system.
J. The contractor shall coordinate with MPD personnel to schedule work at CCTV camera site
locations.
K. The contractor is solely responsible for the storage of equipment prior to installation at no
additional cost to MPD.
L. The contractor shall perform job site cleanup on a daily basis. During performance and upon
completion of work, the Contractor shall remove and dispose of all debris, excess material, and
parts at the end of each workday and/or at the completion of the work. Debris will not be permitted
to accumulate in the work area or spread unnecessarily into adjacent areas.
M. The contractor shall provide all labor, materials, and equipment necessary to protect the public,
equipment, furnishings, buildings, and grounds from damage caused by their work. Any such
damage will be repaired, replaced, or restored to its original condition at no additional cost to MPD.
N. The contractor shall receive approval in advance from MPD if any work alters the original
appearance of the equipment covered under this agreement.
C.C.6.1 INSTALLATION SUPPORT
A. Support Hours
The contractor shall be available for telephone consultation between the hours of 9:00 AM –
5:00 PM Eastern Standard Time, Monday through Friday. Additional support hours may be
available upon request and subject to mutually agreed-upon terms.
B. Remote Support
The contractor shall be available for telephone consultation between the hours of 9:00 AM –
5:00 PM Eastern Standard Time, Monday through Friday. Additional support hours may be
available upon request and subject to mutually agreed-upon terms.
C. Escalation Procedures
In the event of a critical issue or failure to meet SLA requirements, MPD may escalate the matter
to the Contractor's designated escalation point. The contractor shall respond promptly to
escalated issues and take appropriate steps to resolve the problem.
CCTV Equipment and Services - MPD (REVISED) pg 41
D. Escalation Table
Severity Level Escalation Point Response Time
Critical [Contractor's Tier 3 Support Lead] 1 hour
Major [Contractor's Tier 2 Support Lead] 4 hours
Minor [Contractor's Tier 1 Support Team] 24 hours
The contractor shall provide contact information for each escalation point and ensure that they are
readily available to address escalated issues.
C.C.6.2 CONTRACTOR WORK REQUIREMENTS
A. Experience
Have a minimum of seven (7) years of direct experience in the field of construction, installation,
engineering, configuration, and deployment of CCTV Surveillance Cameras.
Have a minimum of seven (7) years of the most prevailing knowledge and experience in all
aspects of procedures, methods, regulations, codes, and municipal requirements as it relates to
the construction, installation, engineering, configuration, and deployment of CCTV Surveillance
Camera System.
B. Responsibility
Be responsible for performing all necessary efforts in the project completion, construction,
installation, engineering, configuration and deployment of MobilePro CCTV Surveillance
Cameras.
C. Project Management
The contractor shall identify a Project Manager, who shall be the point of contact and responsible
for overseeing the project.
a. The contractor shall distribute a weekly Status Report to meeting participants one
business day prior to the meeting and send Meeting Minutes one business day after each
meeting.
b. Weekly Status Report should clearly outline at minimum:
o Project scope summary
o Project status
o Schedule for deliverables
o Work accomplished last week
o Planned work for the current week
o Scope change log
o Issues log
o Action log
CCTV Equipment and Services - MPD (REVISED) pg 42
D. Implementation
a. The contractor shall provide adequate, qualified manpower to carry out the scope of
work.
b. The contractor shall provide all necessary equipment and flagging personnel required for
off-loading, handling, and distribution of the contractor’s materials.
E. Deployment
a. The contractor shall provide a project implementation plan that identifies all project
milestones and estimated dates
b. Installation Timeframe: The contractor shall have the work complete and system ready
for testing and acceptance no later than one hundred twenty (120) days from date of
award.
c. The contractor shall coordinate daily work hours with the designated POC. Any technical
questions regarding the installation of the system or its technical operation shall be
directed through the designated POC.
d. The contractor shall work with the Metropolitan Police Department and its staff to
integrate devices and systems without disrupting the existing network or creating points
of vulnerability.
e. The contractor shall stage and test the MobilePro CCTV Surveillance Camera Systems
before deploying. After identifying and resolving any system implementation problems,
the contractor shall install, configure, integrate, and deploy CCTV Surveillance Camera
Systems.
f. The contractor shall verify the proper functioning of hardware and software components
for MobilePro CCTV Surveillance Camera systems post deployment.
g. The contractor shall document, track, fix, and run new tests on system defects. Each
component of the system shall be verified at initial deployment and new components
shall be verified as they are added to the system.
h. The contractors shall perform total system testing to verify the function of the MobilePro
CCTV Surveillance Cameras as a whole.
i. The contractor shall perform validation and acceptance testing that at a minimum consists
of the following steps:
o Contractor creates a validation and acceptance test plan document.
o MPD reviews the test plan. Any issues/concerns must be addressed by the
o Contractor.
o MPD approves test plan.
o Contractor completes implementation.
o Contractor in conjunction with MPD executes test plan.
o Contractor provides test results to MPD.
o Contractor reviews test results with MPD.
o Contractor documents defects. Defects are fixed and re-tested.
CCTV Equipment and Services - MPD (REVISED) pg 43
o Contractor provides validation and acceptance testing sign-off document.
o MPD signs off on validation and acceptance testing.
o System or component goes live.
F. Licensing
a. The contractor shall have all required licensing to meet the requirements of this scope of
work.
b. The contractor shall be a Certified Genetec entity.
C.C.7 MOBILEPRO SYSTEMS PARTS CATALOG ORDERING
A. MPD shall submit an order request to the Contractor for CCTV parts and equipment.
B. The Contractor shall order CCTV parts and equipment solely from the MobilePro Systems Parts
Catalog.
C. The Contractor shall confirm with MPD the latest and most current version of the MobilePro
Systems Catalog, prior to ordering CCTV parts and equipment.
D. The Contractor shall locate contact information for CCTV parts and equipment ordering in the
MobilePro Systems Parts Catalog.
E. The Contractor shall provide the full pricing (including list price, markups, shipping costs and any
other miscellaneous fees) of MPD requested CCTV parts and equipment, within two business days
of receiving an MPD order request.
F. MPD shall approve pricing prior to the Contractor ordering CCTV parts and equipment.
G. The Contractor shall order CCTV parts and equipment, within two business days of MPD price
approval.
H. The Contractor shall provide MPD an order number and estimated ship date, within three business
days of MPD price approval.
I. The Contractor shall provide MPD a parcel tracking number within two business days of the ship
date.
J. The Contractor shall provide a 1- year warranty for all equipment and items. If any issues arise
during that timeframe, the Contractor will be required to come out to correct the issue.
K. The Contractor shall use the following MPD location for shipping of the CCTV parts and
equipment.
441 4th St NW Suite 700 South
Washington DC 20001
ATTACHMENT B
PRICE SCHEDULE
B.4.11 Aggregate Group C Base Year
Contract Line
Item Item Description
Price Pe r Unit -
Per Month
Estimated
Quantity
Estimated
Amount Per
Month
Estimated Annual
Amount
0010
Monthly Maintenance Services - including
maintenance, warranty, infrastructure repair
services during regular business hours and after
hours services, and supply and installation of
spare parts. 155 575 89,125.00$ 1,069,500.00$
0011
System Management Support Services for
PODSS and CradlePoint, including upgrade,
configuration changes and integration related
changes 25 575 14,375.00$ 172,500.00$
0012
Software/Technology – Licensing,
implementation, management, and
administration for MobilePro Minim Rem,
Genetec security center and CradlePoint34 575 19,550.00$ 234,600.00$
0013
Software/Technology – Licensing,
implementation, management, and
administration for Hitachi Visualization Suite or
equivalent application for integration into CAD
and Shotspotter 10 575 5,750.00$ 69,000.00$
0014
MobilePro Systems Parts catalog – parts
ordering from MobilePro Systems catalog on
an as-needed basis 350,000$
Aggregate Group C - Base Year Subtotal 1,895,600.00$
Contract Line
Item Item Description Price Pe r Unit
Estimated
Quantity Estimated Amount
0015 Installation or Relocation of CCTV
Surveillance Cameras 1,650.00$ 250 412,500$
2,308,100.00$
Estimated annual not-to-exceed amount
B.4.11 Aggregate Group C Base Year Total Estimated Amount
CCTV Equipment and Services - MPD Aggregate Group C
Page 1 of 72
AWARD/CONTRACT
1. Title
CCTV Equipment and Services - MPD
Aggregate Group C
Page of Pages
1 70
2. Contract Number 3. Effective Date 4. Requisition/Purchase Request/Project No.
CW129591 See 20C
5. Issued By: Code 6. Administered by:
Peter Kern, Contracting Specialist
Office of the Contracting and Procurement
441 4th Street, NW, Suite 330 South
Washington, DC 20001
peter.kern@dc.gov
Eric Starks
Metropolitan Police Department
441 4th Street, NW, Suite 700 South
Washington, DC 20001
eric.starks@dc.gov
7. Name and Address of Contractor (No. street, city, county, state and Zip Code)
Steven Goodrich
City Construction, LLC
1312 Decatur St. NW
Washington, DC 20011
citycorp@yahoo.com
8. Delivery
FOB Origin Other
9. Discount for prompt payment:
10. Submit invoices to the Address shown in Section 7.2
(2 copies unless otherwise specified)
Duns No. TIN
11. Ship to/Mark For Code 12. Payment will be made by Code
13. Remit Address:
Same as 7
14. Accounting and Appropriation Data
ENCUMBRANCE CODE:
15A. Item 15B. Supplies/Services 15C. Qty. 15D. Unit 15E. Unit Price 15F. Amount
Base Year CCTV Equipment and Services - MPD Aggregate Group C 12 Months One Job In Schedule B $2,308,100 NTE
Total Amount of Contract Shall Not Exceed $2,308,100 NTE
16. Table of Contents
(X) Section Description Page (X) Section Description Page
PART I – THE SCHEDULE PART II – CONTRACT CLAUSES
X A Award/Contract Form 1 X I Contract Clauses 53
X
B Price Schedule 2 PART III – LIST OF DOCUMENTS, EXHIBITS AND OTHER
ATTACHMENTS
X C Services-Specifications/Work Statement 10 X J List of Attachments 70
X D Packaging and Marking 36
X E Inspection and Acceptance 37 Representations, Certifications and Other
Statements of Offerors
X F Contract Term 38
X G Contract Administration data 40 Instructions, conditions & notices to Offerors
X H Special Contract Requirements 45 Evaluation factors for award
Contracting Officer will complete Item 17 or 18 as applicable
17. CONTRACTOR’S NEGOTIATED AGREEMENT
(Contractor is required to sign this document and return (2) copies to issuing office.)
Contractor agrees to furnish and deliver all items, perform all the services set forth or
otherwise identified above and on any continuation sheets, for the consideration stated
herein. The rights and obligations of the parties to this Agreement shall be subject to and
governed by the following documents: (a) this award/contract, (b) the solicitation, as
amended, and (c) such provisions, representations, certifications, and specifications, as are
attached or incorporated by reference herein. (Attachments are listed herein.)
18. AWARD (Contractor is not required to sign this document.) Your
offer on Solicitation Number including the additions or changes made by
which additions or changes are set forth in full above, is hereby accepted as to
the items listed in B.3 and on any continuation sheets. This award
consummates the contract which consists of the following documents: (a) this
award/contract, and (b) your offer. No further contractual document is
necessary.
19A. Name and Title of Signer (Type or print)
Steven Goodrich, Owner
20A. Name of Contracting Officer
Deborah J. White
19B.
(Signature of person authorized to sign)
19C. Date Signed 20B. District of Columbia
(Signature of Contracting Officer)
20C. Date Signed
2/6/2026
CCTV Equipment and Services - MPD Aggregate Group C
Page 2 of 72
SECTION B: CONTRACT TYPE, SUPPLIES OR SERVICES AND PRICE/COST
B.1 The District of Columbia Office of Contracting and Procurement, on behalf of the Metropolitan
Police Department (MPD) (District) is seeking up to three contractors to provide closed-circuit
television cameras (CCTV) and related services. The contract contains three separate award
groups. Each award group will be awarded to one contractor, with Aggregate Group C being set-
aside for Certified Small Business Enterprise Bidders.
B.1.1 RESERVED
B.1.2 RESERVED
B.1.3 Aggregate Group C shall include ongoing support, maintenance, and installation in the following
sections:
1. Preventive maintenance for CCTV Portable Overt Digital Surveillance System (PODSS)
2. Incident handling and repair of PODSS.
3. PODSS Infrastructure repair and supplies required for repair work.
4. System management support services and configuration of CCTV systems.
5. Parts catalog - parts ordering from Mobile Pro catalog on as needed
The maintenance and support services shall include 475 CCTV Camera Surveillance system
(PODSS) and Mobile CCTV Trailers as specified in Appendix-A, Appendix-B and Appendix-
C.
The scope of work shall include all supervision, labor, administrative support, associated
project management work, materials, tools, parts, supplies, equipment, applicable licenses,
permits, and transportation necessary to fulfill all of the requirements. The Contractor will be
responsible for the technical accuracy, quality and completeness of all work or materials
furnished.
B.2 The District contemplates the award of up to three requirements type contracts with fixed unit
prices in accordance with 27 DCMR chapter 24.
B.3 AGGREGATE GROUP OR INDIVIDUAL ITEM
Award, if made, will be to a single bidder in the aggregate for those groups of items indicated by
“Aggregate Award Group” herein. Bidder must quote unit prices on each item within each group
to receive consideration. Award, if made, on all other items will be on an individual item basis.
CCTV Equipment and Services - MPD Aggregate Group C
Page 3 of 72
B.4 PRICE SCHEDULE
B.4.1– B.4.10 RESERVED
B.4.11 Aggregate Group C Base Year
Contract
Line Item Item Description
Price Pe r
Unit - Per
Month
Estimated
Quantity
Estimated
Amount Per
Month
Estimated
Annual Amount
0010
Monthly Maintenance Services - including
maintenance, warranty, infrastructure repair
services during regular business hours and after
hours services, and supply and installation of
spare parts. 155 575 89,125.00$ 1,069,500.00$
0011
System Management Support Services for
PODSS and CradlePoint, including upgrade,
configuration changes and integration related
changes 25 575 14,375.00$ 172,500.00$
0012
Software/Technology – Licensing,
implementation, management, and
administration for MobilePro Minim Rem,
Genetec security center and CradlePoint 34 575 19,550.00$ 234,600.00$
0013
Software/Technology – Licensing,
implementation, management, and
administration for Hitachi Visualization Suite or
equivalent application for integration into CAD
and Shotspotter 10 575 5,750.00$ 69,000.00$
0014
MobilePro Systems Parts catalog – parts
ordering from MobilePro Systems catalog on
an as-needed basis 350,000$
Aggregate G roup C - Base Y ear S ubtotal1,895,600.00$
Contract
Line Item Item Description Price Pe r
Unit
Estimated
Quantity
Estimated
Amount
0015 Installation or Relocation of CCTV
Surveillance Cameras 1,650.00$ 250 412,500$
2,308,100.00$
Estimated annual not-to-exceed amount
B.4.11 Aggregate Group C Base Year Total Estimated Amount
* The maximum limit of the contractor’s obligation to deliver and the District’s obligation to order is $2,308,100.
CCTV Equipment and Services - MPD Aggregate Group C
Page 4 of 72
B.4.12 Aggregate Group C Option Year One
Contract
Line Item Item Description
Price Pe r
Unit - Per
Month
Estimated
Quantity
Estimated
Amount Per
Month
Estimated
Annual Amount
1010
Monthly Maintenance Services - including
maintenance, warranty, infrastructure repair
services during regular business hours and after
hours services, and supply and installation of
spare parts. 160.00$ 575 92,000.00$ 1,104,000.00$
1011
System Management Support Services for
PODSS and CradlePoint, including upgrade,
configuration changes and integration related
changes 27.00$ 575 15,525.00$ 186,300.00$
1012
Software/Technology – Licensing,
implementation, management, and
administration for MobilePro Minim Rem,
Genetec security center and CradlePoint 34.00$ 575 19,550.00$ 234,600.00$
1013
Software/Technology – Licensing,
implementation, management, and
administration for Hitachi Visualization Suite or
equivalent application for integration into CAD
and Shotspotter11.00$ 575 6,325.00$ 75,900.00$
1014
MobilePro Systems Parts catalog – parts
ordering from MobilePro Systems catalog on
an as-needed basis 350,000$
Aggregate Group C - Option Year One Subtotal 1,950,800.00$
Contract
Line Item Item Description Price Pe r
Unit
Estimated
Quantity
Estimated
Amount
1015 Installation or Relocation of CCTV
Surveillance Cameras 1,650.00$ 250 412,500$
2,363,300.00$
Estimated annual not-to-exceed amount
B.4.12 Aggregate Group C Option Year One Total Estimated Amount
*The maximum limit of the contractor’s obligation to deliver and the District’s obligation to order is $2,363,300.
CCTV Equipment and Services - MPD Aggregate Group C
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B.4.13 Aggregate Group C Option Year Two
Contract
Line Item Item Description
Price Pe r
Unit - Per
Month
Estimated
Quantity
Estimated
Amount Per
Month
Estimated
Annual Amount
2010
Monthly Maintenance Services - including
maintenance, warranty, infrastructure repair
services during regular business hours and after
hours services, and supply and installation of
spare parts. 166.00$ 575 95,450.00$ 1,145,400.00$
2011
System Management Support Services for
PODSS and CradlePoint, including upgrade,
configuration changes and integration related
changes27.00$ 575 15,525.00$ 186,300.00$
2012
Software/Technology – Licensing,
implementation, management, and
administration for MobilePro Minim Rem,
Genetec security center and CradlePoint33.00$ 575 18,975.00$ 227,700.00$
2013
Software/Technology – Licensing,
implementation, management, and
administration for Hitachi Visualization Suite or
equivalent application for integration into CAD
and Shotspotter 12.00$ 575 6,900.00$ 82,800.00$
2014
MobilePro Systems Parts catalog – parts
ordering from MobilePro Systems catalog on
an as-needed basis 350,000$
Aggregate Group C - Option Year Two Subtotal 1,992,200.00$
Contract
Line Item Item Description Price Pe r
Unit
Estimated
Quantity
Estimated
Amount
2015 Installation or Relocation of CCTV
Surveillance Cameras 1,650.00$ 250 412,500$
2,404,700.00$ B.4.13 Aggregate Group C Option Year Two Total Estimated Amount
Estimated annual not-to-exceed amount
*The maximum limit of the contractor’s obligation to deliver and the District’s obligation to order is $2,404,700.
CCTV Equipment and Services - MPD Aggregate Group C
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B.4.14 Aggregate Group C Option Year Three
Contract
Line Item Item Description
Price Pe r
Unit - Per
Month
Estimated
Quantity
Estimated
Amount Per
Month
Estimated
Annual Amount
3010
Monthly Maintenance Services - including
maintenance, warranty, infrastructure repair
services during regular business hours and after
hours services, and supply and installation of
spare parts. 175.00$ 575 100,625.00$ 1,207,500.00$
3011
System Management Support Services for
PODSS and CradlePoint, including upgrade,
configuration changes and integration related
changes 28.00$ 575 16,100.00$ 193,200.00$
3012
Software/Technology – Licensing,
implementation, management, and
administration for MobilePro Minim Rem,
Genetec security center and CradlePoint35.00$ 575 20,125.00$ 241,500.00$
3013
Software/Technology – Licensing,
implementation, management, and
administration for Hitachi Visualization Suite or
equivalent application for integration into CAD
and Shotspotter 12.00$ 575 6,900.00$ 82,800.00$
3014
MobilePro Systems Parts catalog – parts
ordering from MobilePro Systems catalog on
an as-needed basis 350,000$
Aggregate Group C - Option Year Three Subtotal 2,075,000.00$
Contract
Line Item Item Description Price Pe r
Unit
Estimated
Quantity
Estimated
Amount
3015 Installation or Relocation of CCTV
Surveillance Cameras 1,650.00$ 250 412,500$
2,487,500.00$
Estimated annual not-to-exceed amount
B.4.14 Aggregate Group C Option Year Three Total Estimated Amount
*The maximum limit of the contractor’s obligation to deliver and the District’s obligation to order is $2,487,500.
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B.4.15 Aggregate Group C Option Year Four
Contract
Line Item Item Description
Price Pe r
Unit - Per
Month
Estimated
Quantity
Estimated
Amount Per
Month
Estimated
Annual Amount
4010
Monthly Maintenance Services - including
maintenance, warranty, infrastructure repair
services during regular business hours and after
hours services, and supply and installation of
spare parts. 180.00$ 575 103,500.00$ 1,242,000.00$
4011
System Management Support Services for
PODSS and CradlePoint, including upgrade,
configuration changes and integration related
changes 30.00$ 575 17,250.00$ 207,000.00$
4012
Software/Technology – Licensing,
implementation, management, and
administration for MobilePro Minim Rem,
Genetec security center and CradlePoint36.25$ 575 20,843.75$ 250,125.00$
4013
Software/Technology – Licensing,
implementation, management, and
administration for Hitachi Visualization Suite or
equivalent application for integration into CAD
and Shotspotter 12.00$ 575 6,900.00$ 82,800.00$
4014
MobilePro Systems Parts catalog – parts
ordering from MobilePro Systems catalog on
an as-needed basis 350,000$
Aggregate Group C - Option Year Four Subtotal 2,131,925.00$
Contract
Line Item Item Description Price Pe r
Unit
Estimated
Quantity
Estimated
Amount
4015 Installation or Relocation of CCTV
Surveillance Cameras 1,650.00$ 250 412,500$
2,544,425.00$
Estimated annual not-to-exceed amount
B.4.14 Aggregate Group C Option Year Four Total Estimated Amount
*The maximum limit of the contractor’s obligation to deliver and the District’s obligation to order is $2,544,425.
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Summary of Aggregate Group C
Estimated Amounts
Estimated
Amount
Base Year 2,308,100.00$
Option Year One 2,363,300.00$
Option Year Two 2,404,700.00$
Option Year Three 2,487,500.00$
Option Year Four 2,544,425.00$
Total Five Year Estimates 12,108,025.00$
B.4.16 REQUIREMENTS CONTRACT
The District will purchase its requirements of the articles or services included herein from the
Contractor. The estimated quantities stated herein reflect the best estimates available. The
estimate shall not be construed as a representation that the estimated quantity will be required or
ordered, or that conditions affecting requirements will be stable. The estimated quantities shall
not be construed to limit the quantities which may be ordered from the Contractor by the District
or to relieve the Contractor of its obligation to fill all such orders.
a) Delivery or performance shall be made only as authorized in accordance with the
Ordering Clause, G.10. The District may issue orders requiring delivery to multiple
destinations or performance at multiple locations. If the District urgently requires
delivery before the earliest date that delivery may be specified under this contract, and if
the Contractor shall not accept an order providing for the accelerated delivery, the
District may acquire the urgently required goods or services from another source.
b) There is no limit on the number of orders that may be issued. The District may issue
orders requiring delivery to multiple destinations or performance at multiple locations.
c) Any order issued during the effective period of this contract and not completed within
that period shall be completed by the Contractor within the time specified in the order.
The contract shall govern the Contractor's and District's rights and obligations with
respect to that order to the same extent as if the order were completed during the
contract's effective period, provided that the Contractor shall not be required to make any
deliveries under this contract after the expiration of the contract.
B.5 A bidder responding to this solicitation that is required to subcontract shall be required to submit
with its bid, any subcontracting plan required by law. Bids responding to this IFB shall be
deemed nonresponsive and shall be rejected if the bidder fails to submit a subcontracting plan
that is required by law.
B.5 For contracts in excess of $250,000, at least 35% of the dollar volume of the contract shall be
subcontracted in accordance with section H.9.1.A Subcontracting Plan form is available at
http://ocp.dc.gov, under Quick Links click on “Required Solicitation Documents”.
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B.7 NONPROFIT FAIR COMPENSATION ACT OF 2020, D.C. Code § 2-222.01 et seq.
B.7.1 Nonprofit organizations, as defined in the Act, shall include in their rates the indirect costs
incurred in the provision of goods or performance of services under this contract pursuant to
the nonprofit organization's unexpired Negotiated Indirect Cost Rate Agreement (NICRA). If a
nonprofit organization does not have an unexpired NICRA, the nonprofit organization may elect
to instead include in its rates its indirect costs:
(1) As calculated using a de minimis rate of 10% of all direct costs under this contract;
(2) By negotiating a new percentage indirect cost rate with the awarding agency;
(3) As calculated with the same percentage indirect cost rate as the nonprofit organization
negotiated with any District agency within the past 2 years; however, a nonprofit
organization may request to renegotiate indirect costs rates in accordance with B.7.2; or
(4) As calculated with a percentage rate and base amount, determined by a certified
public accountant, as defined in the Act, using the nonprofit organization's audited
financial statements from the immediately preceding fiscal year, pursuant to the OMB
Uniform Guidance, and certified in writing by the certified public accountant.
B.7.2 If this contract is funded by a federal agency, indirect costs shall be consistent with the
requirements for pass-through entities in 2 C.F.R. § 200.331, or any successor regulations.
B.7.3 The Contractor shall pay its subcontractors which are nonprofit organizations the same indirect
cost rates as the nonprofit organization subcontractors would have received as a prime
contractor.
B.6 B.8 DESIGNATION OF SOLICITATION FOR THE SMALL BUSINESS SET-
ASIDE MARKET ONLY
Aggregate Group C of the solicitation is designated only for certified small business enterprise
(SBE) bidders under the provisions of the “Small and Certified Business Enterprise Development
and Assistance Act of 2014”, D.C. Official Code § 2-218.01 et seq., as amended.
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SECTION C.C: SPECIFICATIONS/WORK STATEMENT
AGGREGATE GROUP C
Set-Aside - Certified Small Business Enterprise Bidders ONLY
C.C.1 BACKGROUND AND SCOPE
C.C.1.1 Background
The Metropolitan Police Department includes more than 3,300 sworn members and more than
600 civilian employees. MPD is committed to the proud ideals and traditions of the department
in its earlier years. While serving and protecting the community remains central to the MPD
mission, the department is also committed to building safe and healthy neighborhoods in
partnership with the community.
The Technical Services Bureau (TSB) has led MPD’s technology planning and strategy to
support goals to safeguard the District of Columbia and protect its residents and visitors. As the
leading law enforcement agency with technological crime-fighting advances, from highly
developed advances in evidence analysis to state-of-the-art information technology, TSB ensures
MPD has the tools and necessary resources to incorporate technology into modern-day policing
strategies.
C.C.1.2 Scope
The District of Columbia Office of Contracting and Procurement (the “District”), on behalf
of Metropolitan Police Department (MPD), is seeking a contractor to submit bid for
ongoing support and maintenance, installation, and parts ordering.
The maintenance and support services shall include 475 CCTV Camera Surveillance system
(PODSS) and Mobile CCTV Trailers as specified in Appendix-A, Appendix-B and
Appendix-C. The maintenance service shall be performed by Genetec certified CCTV system
engineers.
The scope of work shall include all supervision, labor, administrative support, associated
project management work, materials, tools, parts, supplies, equipment, applicable licenses,
permits, and transportation necessary to fulfill all of the requirements. The Contractor will
be responsible for the technical accuracy, quality and completeness of all work or materials
furnished. The complete scope shall be considered for deriving unit price.
C.C.2 DEFINITIONS
These terms, when used in this IFB, have the following meaning:
A. Aged Ticket Report -The Aged Ticket Report tracks unresolved system issues and includes
maintenance and support requests, descriptions, comments, priority ranking, due dates, and days
outstanding. The Aged Ticket Report is a tool used in resolution management. The vendor will
update MPD’s ticketing system and provide detailed information including identification of
CCTV Equipment and Services - MPD Aggregate Group C
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faulty parts or services, root cause analysis, steps for resolution etc. The vendor should submit
analysis of incident and pattern of issues on a monthly basis.
B. Avrio PoleCam PODSS - Portable Overt Digital Surveillance System - Public surveillance
systems, Portable Overt Digital Surveillance System (PODSS), are overt cameras intentionally
designed to be visible to the public, and one can easily detect what is being recorded by the
direction of the camera. A single "plug-and-play" device that contains a high-end camera,
FireTide wireless mesh radio, and all the electronic components needed to install the unit on a
pole or building. Video management for Avrio's PoleCam solution is accomplished using an
open architecture, software-based head-end with off-the-shelf components allowing for
integration with other security solutions including license plate recognition, video intelligence,
and sensor solutions.
a.) MobilePro Systems - Most CCTV PODSS deployed in the last 2 years are using
MobilePro systems. The Contractor shall support and maintain all PODSS using
MobilePro system.
C. CCTV - Closed Circuit Television - CCTV (closed-circuit television) is a TV system in which
signals are not publicly distributed but are monitored, primarily for surveillance and security
purposes. CCTV relies on the strategic placement of cameras and the observation of the camera's
input on monitors.
D. CJIS - Criminal Justice Information System - CJIS is a computerized criminal justice
information system. It consists of several databases and one subsystem, and its retrieval and
update capabilities are online.
E. Critical Alarm - A Critical Alarm is the minimum requirement service level for response and
resolution to unscheduled downtime of MPD’s’ CCTV Surveillance Camera Network System.
F. Elevated Work Platform - A cherry picker (also known as an elevated work platform, boom
lift, man lift, basket crane or hydra ladder) is a type of aerial work platform that consists of a
platform or bucket at the end of a hydraulic lifting system.
G. Emergency Corrective Maintenance - The maintenance performed within a predefined period
to correct a breakdown or failure of the system or equipment whereby the failure causes the
system is inoperable.
H. High System Availability - Up time defines system availability. The time between failures is
dependent upon Downtime and Recovery Time. Downtime is the amount of time that the system
is unavailable due to either failures or scheduled maintenance. Recovery time is the average time
it takes to recover from failures. This includes time for detection, isolation and resolution. A
system with service availability of 99% has acceptable unscheduled downtime of 3.65 days in a
year.
I. Genetec Clearance - MPD uses Genetec Clearance as Digital Video Management Systems
(DVMS). Clearance support is not included in the scope of this contract. However, any
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configuration changes or software update required on CCTV PODSS due to clearance integration
shall be included in the scope of this contract as installation and maintenance service.
J. Non-Emergency Corrective Maintenance - The maintenance performed to correct a breakdown
or failure of the system or equipment whereby the failure may cause the system to operate in an
inconvenient or degraded manner.
K. PSAs - Police Service Areas - Every resident lives in a Police Service Area (PSA), and every
PSA has a team of police officers and officials assigned to it. Residents should get to know their
PSA team members and learn how to work with them to fight crime and disorder in their
neighborhoods. Each police district has between seven and nine PSAs. There are 56 PSAs in the
District of Columbia.
L. Remedy Force - An issue tracking system (also ITS, trouble ticket system, support ticket, request
management or incident ticket system) is a computer software package that manages and
maintains lists of issues, as needed by an organization. MPD uses Remedy as issue tracking tool.
The contractor shall create, update, close Remedy tickets timely.
M. Service Level Agreement (SLA) - A service level agreement (SLA) is a contract between a
service provider (either internal or external) and the end user that defines the level of service
expected from the service provider. SLAs are output-based in that their purpose is specifically to
define what the customer will receive.
N. VMS - Video Management System - Digital video management software ties together a video
surveillance system, allowing users access to and control of functions such as camera
pan/tilt/zoom, altering recording parameters, viewing recorded video and printing still photos.
Some video management software may even provide video analytic capabilities.
O. Warn Alarm - A Warn Alarm is the minimum requirement service level for response and
resolution to unscheduled downtime of MPD’s CCTV Surveillance Camera Network System.
System events such as regular patching and exterior maintenance are considered MEDIUM/LOW
priorities and trigger a Warn Alarm.
P. Genetec Security Center - MPD uses Genetec Security Center for Video management systems.
The Contractor shall support all integration requirements for Genetec Security Center.
C.C.3 APPLICABLE DOCUMENTS
Not applicable
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C.C.4 MAINTENANCE AND SUPPORT CCTV NETWORK PERFORMANCE AND
AVAILABILITY
C.C.4.1 PREVENTIVE MAINTENANCE SERVICES
A. The Contractor shall be responsible and accountable for all preventive maintenance of PODSS,
routine inspection, submitting inspection and maintenance report to MPD. The preventive
maintenance shall include all parts inside PODSS with CradlePoint and over all functionalities of
the system.
B. Preventive Maintenance (PM) services will be provided as per requirements mentioned under
C.C.5.14 on all PODSS covered under the contract to ensure equipment meets the original
manufacturer’s specifications. At least 475 cameras will be included in the PM Program.
Additional cameras may be added at an additional price. At a minimum, the Respondent will be
expected to perform the following responsibilities:
1) Notify the MPD of any possible system downtime needed to perform this
service.
2) Physically inspect all camera equipment at each location covered under this
contract and document every PM performed.
3) Remove dust, and/or foreign substances from the infrastructure, and clean
filters if applicable.
4) Verify the camera is working properly, and then document and report the issue(s)
immediately. (For example, all controls, video quality, and recording) Then
document, report, and issues immediately.
5) Measure, record, and adjust the infrastructure equipment parameters in
accordance with manufacturer’s specifications, and the rules and regulations
of the Federal Communications Commission (FCC), where applicable.
C. The contractor will submit a proposed Preventative Maintenance checklist, which will be
approved by the MPD with services conducted during a routine PM. Examples of items on the
checklist are:
1) Check for physical defects to housing
2) Check for loose wiring and mounting hardware
3) Wipe down lenses
4) Verify all serial numbers
5) Update asset inventory
6) Recording capabilities
7) Confirm recordings
8) Update warranties
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D. Any repairs required will be completed and documented while on site. A work order will be
opened for any issues discovered and not correctable while on site.
E. The Respondent must provide detailed pricing for the Preventative Maintenance of all PODSS.
For evaluation purposes please provide pricing for one Preventative Maintenance check for 475
PODSS and the schedule for completing within 3 months, the detailed plan including labor, key
personnel, vehicles used, and price.
F. The contractor shall follow the maintenance requirements. The minimum responsibilities
include:
1) Perform pre-diagnostic and repair services to confirm infrastructure
malfunction and eliminate failure.
2) Ship and track malfunctioning infrastructure to the original equipment
manufacturer or third-party vendor for a repair service quote.
3) Perform, document, and track a post-test after repair to confirm
malfunctioning infrastructure has been repaired and functions properly.
4) Re-Program repaired infrastructure to original configuration, rules and
warranty.
5) Properly package repaired infrastructure.
6) Return repaired components to spare stock. Confirm serial numbers and
update warranty in the system maintenance support system; if applicable.
7) Update asset inventory if required.
C.C.4.2 INCIDENT HANDLING AND REPAIR OF PODSS
The Contractor shall be responsible for addressing all incidents and responding to them timely
manner as per the service level agreement (SLA), both during normal business hours and outside
business hours for emergencies. The incident handling process also includes reporting root cause
analysis, reporting incident status and observation.
C.C.4.3 PROJECT MANAGEMENT SERVICES
The Contractor shall be responsible for managing and reporting all maintenance, support work,
installation and repair services timely. The contractor shall be responsible for scheduling planned
activities and keep MPD informed in advance.
C.C.4.4 PODSS INFRASTRUCTURE REPAIR AND SUPPLIES REQUIRED FOR
REPAIR WORK
A. The contractor shall be responsible for all repair work for PODSS, including conduits, wiring,
equipment boxes and enclosures, electrical power and low voltage wiring, security cameras,
antennas, UPS systems, software, and communications network equipment. The Contractor shall
perform all start-up, testing, troubleshooting, repair, customer training, and acceptance testing
phases of the security camera and communications networks installed to ensure a 100%
functional system. The contractor shall supply all spare parts items to be replaced due to normal
operational usage. All spare parts supply and installation shall be included in the price of this
contract. All spare part replacements shall be from the latest approved model. The Contractor
CCTV Equipment and Services - MPD Aggregate Group C
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shall supply spare parts required for repair within 10 business days from date of incident
reporting.
B. Infrastructure may be repaired down to the component level, as applicable, by the Contractor. If
infrastructure is no longer supported by the original equipment manufacturer, and it is deemed
not economically feasible to repair, the Contractor will provide a suggestion for
repair/replacement equipment.
C.C.4.5 SYSTEM MANAGEMENT SUPPORT SERVICES AND CONFIGURATION OF CCTV
SYSTEMS
A. The contractor shall provide all support services and configuration changes required for ongoing
operations, including upgrade of software versions and patches, storage and account
management, upgrading failed components, configuration changes, and installation of software
modules to support integration with other systems. The example of such activities shall include
but not be limited to installation of an agent for monitoring systems, any configuration changes
required in PODSS due to upgrading the security center to the cloud.
B. The Contractor shall report status of ticket status and support activities daily basis to MPD in
addition to a weekly report for all activities performed. Currently, MPD uses Remedy as a
ticketing tool. The contractor shall update the status of the ticket in Remedy. The Contractor
shall regularly review service information and quality reports generated by the system service
database to determine an ongoing course of action. The Contractor shall prepare various reports
at regular intervals from system performance metrics.
C. The contractor shall update the MPD inventory asset database.
D. The Contractor shall work closely with the MPD to provide analysis, recommendations and fault
diagnostic information to the customer to achieve Bestin-Class system performance and
utilization. The Contractor shall provide a point of contact (POC) for all incidents and an
escalation point in the event the POC is unavailable.
E. The Contractor shall regularly review service information and quality reports to determine an
ongoing course of action. The Contractor shall prepare various reports at regular intervals from
system performance metrics.
F. The following details the responsibilities for the Contractor:
1) Contract compliance
2) Reporting: Detailed reporting requirement as mentioned in section C.C.5.13
3) Coordination
a) Coordinate ongoing continuous improvement efforts for the system.
b) Coordinate efforts to develop new metrics for measurements.
c) Works with MPD to formulate future system requirements. Works with MPD and third-
party contractors to review design recommendations for upgrades, additions, modifications,
and/or improvements to the system to ensure compatibility.
d) Monitor alarms and outages.
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C.C.4.6 WARRANTY
A. The Contractor is required to provide and transfer all documentation issued by the manufacturer
for the proposed Infrastructure Repair (PODSS and Associated Components). This includes the
manufacturer’s genuine parts/product information, recall notices, manuals, licenses, assemblies
and/or accessories as supplied by the original equipment manufacturer (O.E.M).
B. The Contractor must provide the original product warranty and related services for the
equipment and repair provided under this Contract in accordance with the standard warranty
regularly supplied.
C. At a minimum, the Contractor hereby warrants for a period of ninety (90) days from the date of
final acceptance by the MPD that it will, at its own expense and without any cost to the MPD
replace all defective parts and that may be required or made necessary because of defective
design, material or workmanship, or because of non-compliance with these specifications. The
warranty period will commence on the first day the equipment and repair is accepted or placed in
service by the MPD. If a longer warranty can be furnished, at no additional cost to the MPD the
longer period will prevail. The warranty for all equipment is to start on system acceptance and
not at equipment ship dates. A thirty-six (36) month warranty is required on all hardware
purchases.
C.C.4.7 EQUIPMENT AND SUPPLIES PROCUREMENT
A. The contractor shall supply all small parts items, such as cables, brackets, switches, and other
small value items under $500 shall be included in the contract price.
B. All parts having a value of more than $500 shall require MPD’s approval.
C. MPD shall purchase parts, but installation of parts shall be performed by the Contractor within
the scope of this contract without any additional cost.
D. MPD can request to purchase of additional equipment through this contract with an individual
SOW (scope of work). The Contractor shall be required to supply equipment, parts, and
supplies for existing and new installations during the agreed contract term through individual
SOWs. The price for such a supply through individual SOW is not included in this contract and
shall be paid based on the market rate. The parts, equipment, and supplies listed below are not
all inclusive but represent a sampling of the purchase items:
1) IP and Analog Cameras, Uninterruptible Power Supply (UPS), switches, routers,
firewalls, wireless backhaul, antennas, masts, encoders, cellular modems.
2) Stainless steel banding with buckles and tool
3) Fiber optic cable, aerial triplex power cable, coax, CAT5, and CAT6 cable
4) Software
E. The Contractor must keep updated an active parts list of approved hardware over the life of the
contract. Based on maintenance needs and SLA, the Contractor will determine a suitable
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minimum stock for standby sparing of critical components so that repair can be completed
within the agreed time frame.
F. Product lines or catalogs added after the original award is to be considered part of the original
contract. The MPD requests notification of the retirement or discontinuation of product lines in
writing.
G. The Contractor shall be expected to provide discount percentages off MSRP from the following
manufacturers' catalogs or a catalog that encompasses all the following manufacturers:
1) Axis
2) Cambium Networks
3) Cisco
4) Comnet
5) CradlePoint
6) Dell
7) Extreme Networks
8) Fortinet
9) FLIR
10) Genetec
11) Hanwha
12) Hewlett Packard
13)Juniper
14) Motorola Solutions
15) MobilePro
16) Pivot3
17) Samsung
18) SixNet
19) Or any equivalent reputed equipment
C.C.4.8 LICENSE PROCUREMENT AND RENEWAL
A. The Contractor shall provide all licenses required to run the system including
1) Genetec Security Center
2) MobilePro Mini Rem
3) Hitachi Visualization Suite (HVS) or MPD approved replacement
4) CradlePoint
C.C.5 MAINTENANCE AND SUPPORT – INFRASTRUCTURE AND SYSTEM
MANAGEMENT
C.C.5.1 MAINTENANCE ACTIVITIES
A. The Contractor shall provide CCTV Maintenance and support for MPD’s existing CCTV system
(Three hundred fourth five (345) sites), in accordance with the Specifications provided in the
attached Statement of Work (SOW). The Contractor shall provide repair, monitor, all firmware
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patch updates, upgrades, licenses, security patch updates, and configurations necessary to keep the
CCTV Camera Surveillance system completely updated and operational including camera
equipment, network components, and hardware, software for fixed cameras and trailers.
B. HIGH AVAILABILITY - CCTV Camera Infrastructure
The Contractor shall ensure CCTV Camera System Network and Infrastructure service
Availability (uptime) of 99%, acceptable unscheduled downtime of 3.65 days per year on average.
This availability is applicable to PODSS. Downtime due to factors outside of PODSS such as
power supply failure, network outage, weather or accident-related outage are not included in
calculating availability.
C. The existing CCTV Camera Surveillance system includes:
• Axis Q6075-E or latest model -PTZ camera, PTZ Dome Network Cameras
• Axis Q6000-E or the latest model camera
• Avrio PoleCam PODSS (Portable Overt Digital Surveillance Systems) is an integrated
enclosure, camera, and wireless system.
D. MPD’s existing CCTV Camera Surveillance system uses Genetec Security Center as its main
Video Maintenance System. It interfaces with Starlite (situational awareness tool), ShotSpotter
and HVS (Hitachi Visualization Suite). Genetec Clearance is the current digital evidence
management system (DEMS) used by CCTV.
E. MPD will classify maintenance work as Emergency or Non- Emergency based on criticality on
MPD’s CCTV operations. MPD may also change the status of maintenance work from non-critical
to critical and vice -versa if the situation changes. The Contractor should respond to the incident
accordingly.
F. The contractor shall provide data disk recovery as a service for MPD CCTV storage devices. Under
service, the vendor shall provide recovery services for data on failed hard disks after
troubleshooting and evaluation of device and approval from MPD. The contractor shall put the
best effort into recovering the data but it is understood that recovery of data is not guaranteed.
G. The contractor (prime or sub-contractor) shall deploy certified technicians to perform the work at
site. Certification requirements will follow DC government standards such as:
• Electrical certification to work in DC
• Genetec certification to perform maintenance on Genetec products.
H. The contractor shall deploy enough resources to perform the task on time as per SLA mentioned
in C.C.5.7.
I. The contractor shall check all CCTV cameras using monitoring and management tools (such as
Security Center) daily and produce a daily report with list of cameras those needs maintenance.
The contactor shall update the MPD with repair status end of each day. The Contractor shall create
ticket in Remedy for any cameras that needs repair on daily check.
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C.C.5.2 NON-EMERGENCY CORRECTIVE MAINTENANCE SERVICE
A. Non-Emergency Corrective Maintenance shall be considered a Warn alarm. The Contractor shall
respond to Warn alarms as Medium or Low Priority incidents according to the SLA as mentioned
below in C.C.5.7.
B. Under this maintenance plan, the Contractor shall perform all tasks, which are required to restore
the system to operational status or correct a failure that has occurred or is in the process of
occurring, and may consist of repair, restoration and/or replacement of components.
C. The Contractor shall perform problem diagnosis, repair and/or replacement of faulty components,
and verification of the repair action.
D. The Contractor shall provide and cover the cost for labor required to perform maintenance services,
all direct and indirect labor.
E. The Contractor shall provide and cover the cost for minor materials required to perform
maintenance services; minor materials such as cleaning solutions, swabs, electrical tape, and other
products that are commonly available and normally used in the cleaning and adjustment of
equipment.
F. The Contractor shall provide and cover the cost for minor parts required to perform maintenance
services; minor parts such as connectors, splices, replaceable indicators (bulbs, etc.), replaceable
switches, replaceable relays, mounting hardware, screws, bolts,
G. cables, brackets etc., that would be used for the adjustment and repair of existing equipment.
H. The Contractor shall cover the cost for incidental expenses required to perform maintenance
services; incidental expenses include contractor vehicle, vehicle maintenance, and vehicle mileage
expenses.
I. Non-Emergency Corrective Maintenance service shall be scheduled during normal business hours,
defined as between the hours of 8:00 a.m. and 5:00 p.m., Monday – Friday, excluding Federal
holidays.
J. Non-Emergency Corrective Maintenance service requests shall be received via email or telephone
notification from MPD 24 hours a day, 7 days a week, 365 days a year, including all holidays.
K. The Contractor shall provide non- emergency maintenance and support services according to the
SLA mentioned below in C.C.5.7.
L. Non-Emergency Corrective Maintenance service report shall be provided to MPD representative
at the completion of the task. The report shall include a description of the problem reported, the
corrective action taken, and the status of the system. The report shall also contain those measures,
if any, to prevent this failure from occurring later.
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M. When deemed appropriate by the Contractor and MPD, the Contractor shall perform remote
diagnostics to diagnose a given symptom, issue or problem as well as monitor the condition of the
system remotely.
N. Non-Emergency Corrective Maintenance service, the contractor shall return equipment to
operational condition according to the SLA table, unless otherwise approved by MPD. The
contractor shall notify the MPD Project Manager when any replacement part must be ordered, and
repair delays are expected. The contractor must sufficiently notify users of any expected delays in
service.
O. The contractor shall not move or store equipment unless approved by MPD representative.
P. The contractor shall respond via email and phone to the maintenance request within eight hours of
receipt of the request. The contractor’s response shall include acknowledgement of the request, a
tentative timeline and a plan to execute the maintenance.
Q. The Contractor shall create a maintenance ticket and regularly update the maintenance ticket
regarding the status of the maintenance request. The updates shall provide information about:
• Starting maintenance work before the execution of the task.
• Status of completion immediately after execution of the task.
R. The contractor shall comply with the following requirements for non-emergency corrective
maintenance:
• Respond onsite within twelve (12) hours. (if on site visit is required)
• Diagnose within twenty-four (24) hours.
• Repair or replace within three business days.
C.C.5.3 EMERGENCY CORRECTIVE MAINTENANCE SERVICE
A. Emergency Corrective Maintenance shall be considered a Critical alarm. The Contractor shall
respond to Critical alarms as Critical or High Priority incidents according to the SLA as mentioned
below in section C.C.5.7.
B. Under this maintenance plan, the Contractor shall perform all tasks, which are required to restore
the system to operational status or correct a failure that has occurred or is in the process of
occurring, and may consist of repair, restoration and/or replacement of components.
C. The Contractor shall perform problem diagnosis, repair and/or replacement of faulty components,
and verification of the repair action.
D. The Contractor shall provide and cover the cost for labor required to perform maintenance services;
all direct and indirect labor.
E. The Contractor shall provide and cover the cost for minor materials required to perform
maintenance services; minor materials such as cleaning solutions, swabs, electrical tape, and other
products that are commonly available and normally used in the cleaning and adjustment of
equipment.
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F. The Contractor shall provide and cover the cost for minor parts required to perform maintenance
services; minor parts such as connectors, splices, replaceable indicators (bulbs, etc.), replaceable
switches, replaceable relays, mounting hardware, screws, bolts, cables, brackets etc., that would
be used for the adjustment and repair of existing equipment.
G. The Contractor shall cover the cost for incidental expenses required to perform maintenance
services; incidental expenses include contractor vehicle, vehicle maintenance, and vehicle mileage
expenses.
H. The Contractor shall cover the cost for the supply and continuous operation of all power taps.
• The Contractor shall be responsible for supplying seven-pin power taps, wire ties/zip ties,
which will be used to install CCTV equipment.
• The Contractor shall connect power through a seven-pin Continuous On power tap.
• The power taps must be properly secured to the pole using zip ties.
• Depending on the location of the CCTV equipment will determine the power tap cable
length, the power tap cable range from 5, 10, 15, and 20 feet.
• No cable should be dangling, and no more than two power taps should be connected on a
single pole.
• In some applications, the seven-pin Continuous On power taps may be the camera unit that
is integrated.
I. Emergency Corrective Maintenance service shall be available for scheduling 24 hours a day, 7
days a week, 365 days a year, including all holidays.
J. Emergency Corrective Maintenance service requests shall be received via email or telephone
notification from MPD 24 hours a day, 7 days a week, 365 days a year, including all holidays.
K. The Contractor shall provide Emergency maintenance and support services according to the SLA
(Section C.C.5.7).
L. An emergency Corrective Maintenance service report shall be provided to MPD representative at
the completion of the task. The report shall include a description of the problem reported, the
corrective action taken, and the status of the system. The report shall also contain those measures,
if any, to prevent this failure from occurring later.
M. When deemed appropriate by the Contractor and MPD, the Contractor shall perform remote
diagnostics to diagnose a given symptom, issue or problem as well as monitor the condition of the
system remotely.
N. Emergency Corrective Maintenance service, the contractor shall return equipment to operational
condition according to the SLA table, unless otherwise approved by MPD. The contractor shall
notify the MPD Project Manager when any replacement part must be ordered, and repair delays
are expected. The contractor must sufficiently notify users of any expected delays in service.
O. The contractor shall not move or store equipment unless approved by MPD representative.
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P. The contractor shall respond to the maintenance request within 15 minutes, which will include
acknowledgement of the request, tentative timeline/plan to execute the maintenance. The
Contractor shall inform MPD about:
• Starting maintenance work before the execution of the task.
• Status of completion immediately after execution of the task.
The communication will include email and updating maintenance tickets. It may also include a
phone call if required. The contractor shall adequately staff to support emergency maintenance.
Q. The contractor shall comply with the following requirements for emergency corrective
maintenance:
• Respond onsite within two hours. (if an site visit is required)
• Diagnose within four hours.
• Repair or replace within eight hours.
C.C.5.4 DETERMINATION OF NON-EMERGENCY OR EMERGENCY CORRECTIVE
SERVICE RESPONSE
Description of Problem Emergency Non-Emergency
PTZ Network Camera Failure X
Genetec: SVA -100
Network Security Appliance Failure
X
Integrated Broadband Router Failure X
Video Transmitter/Receiver Failure X
CCTV Monitor Failure X
Power Supply w/Batteries Failure X
Routine patching not having immediate impact X
A. The above is a sample of classifications. As all failure criteria cannot be predicted, MPD will
classify the incident based on criticality. The vendor shall contact MPD to determine the correct
severity level if it is not defined above.
B. Considering the criticality of CCTV systems, most of the maintenance requests will be
emergencies in nature.
C.C.5.5 OPERATIONS CALL CENTER
A. The Operations Call Center shall be available to assist and remedy system operations issues 24
(twenty-four) hours per day for 7 (seven) days per week in case of emergency. The Operations
Call Center shall be staffed with employees who are fully versed in system operation and
maintenance and are prepared to handle all calls related to system malfunctions.
B. When a service request is received by the Operations Call Center, a certified engineer maintenance
technician may initially respond by telephone, to verify, troubleshoot, and/or remedy the situation,
and to ascertain the severity and/or immediateness of the problem. If the problem cannot be
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resolved, the technician will designate the call as “Emergency” or “Non-Emergency” and schedule
the service request.
C.C.5.6 MONITORING
A. The contractor shall provide year -round monitoring for all hardware and network infrastructure.
Monitoring services shall be 24 (twenty- four) hours per day 7(seven) days per week. The
contractor shall check MPD CCTV systems using monitoring and management tools (such as
security center CradlePoint Net Cloud manager etc.) daily and produce report for any incidents
and maintenance needs. If any issue found, the Contractor shall create Remedy ticket and shall
take steps to resolve them. The contractor shall submit daily reports on camera checks to MPD.
B. MPD is working to install system monitoring software (such as Kiwi, New Relic or equivalent) on
CCTV to automatically monitor and alert in case of any incident. When setup is complete, the
Contractor shall be recipient of those alerts and shall be responsible to address them. MPD will
provide necessary access to monitoring tools. The installation of monitoring tools is not included
in the scope of this contract. However, the contractor shall make an interface or configuration
change required on PODSS (if any) to complete the installation of monitoring tool. The contractor
shall address all alerts from monitors as well as assist in setting up monitors based on MPD’s
specification.
C. The Contractor shall facilitate identification and alarm criticality with MPD TASB Management.
D. Alarm criticality shall be either Warn or Critical. The Contractor shall respond to warning alarms
as Medium Priority incidents according to the SLA.
E. The contractor shall respond to Critical alarms as High-Priority incidents according to the SLA.
C.C.5.7 SERVICE LEVEL AGREEMENT
A. Critical Priorities
a. Critical Priorities occur when service is completely down, and no workaround is immediately
available. The system frequently crashes or corrupts data or there is a significant risk of loss
or corruption. The system is not functioning. MPD will evaluate the business impact and
classify the maintenance as Critical (Emergency) or Non-Critical (Non -Emergency). The
contractor shall respond to the maintenance request accordingly.
b. The vendor’s response to a Critical Priority (Emergency) shall be within fifteen (15) minutes
of notification. Notification is made via 1) system monitoring or 2) receipt of corrective
maintenance service request. A corrective maintenance service request can be made via email
or telephone. The Contractor’s response shall include acknowledgement of the request,
tentative timeline and plan to execute the maintenance. The contractor shall inform MPD about
1) Starting maintenance work before the execution of the task.
2) Status of completion immediately after execution of the task.
The communication will include email and updating maintenance tickets. It may also include
phone calls if required.
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c. When Critical Priorities occur, the resolution time shall be within one (1) hour from
notification.
d. When Critical Priorities occur, upon receipt of notification, the vendor’s Technical Manager
shall escalate the Critical Priority by calling and emailing the appropriate technical resources.
e. If the Critical Priority is not resolved within one (1) hour from notification, the vendor’s
Technical Manager shall escalate the unresolved problem to the vendor’s Management Team.
f. When Critical Priorities occur, the vendor shall call the MPD – Project Manager, every sixty
(60) minutes until the matter is resolved.
g. When Critical Priorities occur, the vendor’s Technical Manager shall monitor the Critical
Priority until satisfactory completion.
B. High Priorities
a. High Priorities occur when a user is unable to use an entire business critical system. The issue
affects a significant number of users. The system is operational, but a critical function is
inoperable, resulting in the halt of all operations and critical business impact to a subset of
users. There is significant performance degradation.
b. The contractor’s response to a High Priority should be within fifteen (15) minutes of
notification. Notification is made via 1) system monitoring or 2) receipt of corrective
maintenance service request. A corrective maintenance service request can be made via email
or telephone. A corrective maintenance service request can be made via email or telephone.
The contractor’s response shall include acknowledgement of the request, tentative
timeline/plan to execute the maintenance. The Contractor shall inform MPD about
1) Starting maintenance work before the execution of the task.
2) Status of completion immediately after execution of the task.
The communication will include email and maintenance ticket updates. It may also include
phone calls if required.
c. When High Priorities occur, the resolution time shall be within four (4) hours from notification.
d. When High Priorities occur, sixty (60) minutes from notification, the vendor’s Technical
Manager shall escalate the High Priority by calling and emailing the appropriate technical
resources.
a. If the High Priority is not resolved within two (2) hours from notification, the vendor’s
Technical Manager shall escalate the unresolved problem to the vendor’s Management Team.
b. When High Priorities occur, the vendor shall call the MPD – Project Manager, two (2) hours
from notification and every sixty (60) minutes thereafter until the matter is resolved.
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c. When High Priorities occur, the vendor’s Technical Manager shall monitor the High Priority
until satisfactory completion.
C. Medium Priorities
a. Medium Priorities occur when a user is able to use a system; however, there is a non- critical
loss of functionality. Issue affects some, but not all users. Functionality of some components
is impaired but allows the users to continue using the system. Issue is not always reproducible,
or the issue is intermittent.
b. The contractor's response to a Medium Priority should be within eight (8) hours of notification.
Notification is made via 1) system monitoring or 2) receipt of corrective maintenance service
request. A corrective maintenance service request can be made via email or telephone. A
corrective maintenance service request can be made via email or telephone. The contractor’s
response shall include acknowledgement of the request, tentative timeline/plan to execute the
maintenance. The Contractor shall inform MPD about:
• Starting maintenance work before the execution of the task.
• Status of completion immediately after execution of the task.
The communication will include email and maintenance ticket updates. It may also include
phone calls if required.
c. When Medium Priorities occur, the resolution time shall be within forty-eight (48) hours from
notification.
d. When Medium Priorities occur, twenty- four (24) hours from notification, the vendor’s
Technical Manager shall escalate the Medium Priority by calling and emailing the appropriate
technical resources.
e. If the Medium Priority is not resolved within forty -eight (48) hours from notification, the
vendor’s Technical Manager shall escalate the unresolved problem to the vendor’s
Management Team. The vendor’s Technical Manager shall provide the Management Team
with an Aged Ticket Report.
f. When Medium Priorities occur, the vendor shall email the MPD – Project Manager, on a daily
basis until the matter is resolved.
g. When Medium Priorities occur, the vendor’s Technical Manager shall monitor the Medium
Priority until a satisfactory completion.
D. Low Priorities
a. Low Priorities occur when a stable solution or workaround for the issue is provided, and the
Support Team continues to investigate the root cause. A customer can use the system; however,
some minor problems may exist that do not affect delivery of service. Minor cosmetic issues
or general usage questions. Requests for information about software usage. Enhancement
requests or recommendations for future system improvements.
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b. The contractor’s response to a Low Priority should be eight (8) hours of notification.
Notification is made via 1) system monitoring or 2) receipt of corrective maintenance service
request. A corrective maintenance service request can be made via email or telephone. A
corrective maintenance service request shall be made via email or telephone. The contractor’s
response shall include acknowledgement of the request, tentative timeline/plan to execute the
maintenance. The Contractor shall inform MPD about:
• Starting maintenance work before the execution of the task.
• Status of completion immediately after execution of the task.
The communication will include email and updating maintenance tickets. It may also include
phone calls if required.
c. When Low Priorities occur, the resolution time shall be within two weeks from notification.
d. When Low Priorities occur, two weeks from notification, the vendor’s Technical Manager
shall escalate the Low Priority by calling and emailing the appropriate technical resources.
e. If the Low Priority is not resolved within two weeks from notification, the vendor’s Technical
Manager shall escalate the unresolved problem to the vendor’s Management Team. The
vendor’s Technical Manager shall provide the Management Team with an Aged Ticket Report.
f. When Low Priorities occur, the vendor shall email the MPD – Project Manager, as needed
until the matter is resolved.
g. When Low Priorities occur, the vendor’s Technical Manager shall monitor the Low Priority
until a satisfactory completion.
E. The vendor will contact MPD if any change in priority is required and get approval
F. The Contractor shall adhere to the SLA for response and resolution time. The contractor shall update
Remedy maintenance tickets with all details in a timely manner. The contractor shall provide reason
and explanation in writing when an SLA is not fulfilled.
G. The Contractor shall provide maintenance and support services seven days a week, three hundred
sixty-five days a year (24X7X365). Response time shall follow the SLA.
C.C.5.8 PROBLEM MANAGEMENT
A. A problem shall be defined as a recurring incident or a single incident where the root cause is
unknown. The goal of Problem Management is to identify incident(s) root cause and remediate so
that the incident(s) doesn’t/don’t happen again. The contractor shall provide Root Cause Analysis
(RCA) for all emergency incidents within three (3) business days from the day of incidents. The
RCA shall be provided in MPD’s predefined format. The RCA timeline for non- emergency
incidents will be seven (7) days.
B. The contractor shall be primarily responsible for all aspects of the Problem Management lifecycle
for CCTV surveillance system.
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C. The contractor shall record all aspects of Problem Management in the DC Government’s
implementation of RemedyForce incident management system.
D. The priority level of a problem shall be the same as the associated incident(s) unless the MPD
CCTV team indicates a different priority.
C.C.5.9 QUALIFICATION
A. The contractor’s CCTV maintenance engineers from the prime or sub- contractor must be Genetec
Channel Partner Program certified for CCTV system maintenance and configuration. The
contractor (prime or sub-contractor) shall provide commercial certification from Genetec Channel
Partner Program showing they are qualified to work on CCTV systems and equipment. Electricians
who are licensed and certified to work in DC shall perform all electrical work.
C.C.5.10 RECORD KEEPING AND DOCUMENTATION
A. The contractor shall maintain, during the life of this agreement, hard and soft copies of all scheduled
and unscheduled maintenance activities. In addition, computerized inventory control records (asset
management system) will be maintained on all equipment that has been decommissioned, replaced,
or added to the system, to include serial number, location, warranty, and final disposition.
B. The contractor shall update the MPD’s master inventory details and provide any asset details to
MPD in a timely manner. The contractor shall provide an annual report, which will include system
audit for all sites. MPD shall provide access to master inventory of CCTV.
C.C.5.11 WORKMANSHIP AND MATERIAL STANDARDS:
A. All workmanship shall meet the standards specified herein as well as in accordance with accepted
standards of the industry, equipment manufacturers, applicable local, state, and Federal regulations,
applicable building and safety codes, construction specifications, and operation and maintenance
policies.
B. Technicians licensed to perform the work in District of Columbia shall perform all the work. MPD
may request a copy of the license.
C. Completed work will be free of defects that would prevent it from functioning as originally intended
and designed.
D. The contractor shall perform job site cleanup. During performance and upon completion of work,
debris shall not be permitted to accumulate in the work area or spread unnecessarily into adjacent
areas. The Contractor shall clean up or remove all debris, excess material, and parts at the end of
each workday and/or at the completion of the work.
E. The contractor shall provide all labor, materials, and equipment necessary to protect the general
public, equipment, furnishings, buildings, and grounds from damage caused by their maintenance
work. Any such damage will be repaired, replaced, or restored to its original condition at no
additional cost to MPD.
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F. The contractor shall receive approval in advance from MPD if any work alters the original
appearance of the equipment covered under the contract.
G. The contractor shall have an elevated/aerial work platform that extends to a minimum of 35 feet.
C.C.5.12 SECURITY
A. The contractor shall conform to prevailing CJIS security policies and requirements.
B. The contractor shall comply with MPD’s ongoing operational security requirements such as
scheduled patching of systems, password maintenance, and systems upgrade as mentioned in
C.5.14.
C. The contractor shall rapidly report cyber incidents to MPD when the contractor discovers a cyber-
incident that actually or potentially has an adverse effect on the following:
• Contractor information system that processes, stores, or transmits MPD information;
• MPD’s data integration residing in the contractor’s information system; or
• Contractor’s ability to perform operationally critical support requirements of the contract.
D. Cyber incidents are actions taken using computer networks that result in a compromise or an actual
or potentially adverse effect on an information system and/or the information residing therein.
E. In addition to rapidly reporting a cyber-incident, the Contractor shall conduct a review for evidence
of compromise. The Compromise Assessment Report shall include evidence of the following:
• Artifacts of an intrusion
• Unauthorized activity
• Identified breaches
• Confirmation of a breach that evaded an existing control
• Identified malicious behavior
F. The contractor shall comply with the prevailing DC Government and OCTO Policies.
• 2013-PasswordManagementPolicy
• Policy Number - OCTO-2020 0 (Cyber Security Incident Response Team Policy)
• OCTO_Physical_Access_Security_Policy
• Policy Number - OCTO-2060 2_0 (Virtual Private Network Policy)
• Policy Number - OCTO-3010 2 (Information System Change Control Policy)
• OCTO_Access Control Policy
• Network Access Policy
• Policy Number - OCTO-4002 2 (Information System Audit and Monitoring Control Policy)
• Policy Number - OCTO-4002 2 (IT Remote Access Policy)
• Policy 5010-1
G. The contractor shall recommend and implement the best security practices for hardening CCTV
systems.
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C.C.5.13 REPORTING
The Contractor shall provide performance reporting to include at a minimum:
A. Monthly Incident and Problem Report that describes what incidents and problems occurred in the
previous month; Incident/Problem impact description; Incident/Problem Priority; status as of
report date; resolution/troubleshooting steps to date.
B. Monthly CCTV Surveillance System Inventory Report that contains a full inventory listing of all
CCTV Cameras – including serial number; deploy date, location, network, and operational status.
C. Monthly CCTV Surveillance System Availability Report that describes the overall system
availability, as well as each type of component availability. .
D. Monthly Preventative Maintenance Report that contains scheduled and completed preventative
maintenance activities.
E. The contractor shall submit a weekly report about the work accomplished in the previous week
and next week planning. The contractor shall conduct weekly status calls with MPD.
F. MPD may request more reporting if required.
C.C.5.14 PREVENTATIVE MAINTENANCE REQUIREMENTS
A. The schedule indicates the maintenance tasks required. All maintenance activities will be
completed in accordance with the equipment manufacturer's guidelines, recommendations and
good working practices.
B. The following symbols are used:
• M Monthly (calendar)
• 3M Quarterly (3 monthly)
• 6M Semi-annually (6 monthly)
• Y Annually
C. In all instances where preventative maintenance work has identified the need to replace equipment,
items or components, this work shall be carried out under the maintenance function as defined
within the contract.
D. Schedule for Maintenance Routines
Item Description Item Frequency
1 Equipment Enclosure Visually inspect and check the weatherproof gaskets to
make sure there is no water in the housing.
6M
2 Equipment Enclosure Visually inspect the enclosure for any breaks or
cracks.
6M
3 Equipment Enclosure Clean enclosure filters. 6M
4 Equipment Enclosure Inspect housing and clean out and remove all dust and
debris
6M
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5 Camera Enclosure Viewing window is clean, inside and out. 3M
6 Camera Enclosure The interior of camera enclosure is clean and dry. 3M
7 Camera Brackets Check the operation of access door locks, lubricate as
necessary.
6M
8 Cameras Check cameras for moisture or water. If there is water
or moisture have the camera sealed correctly or
replace.
6M
9 Cameras Check PTZ of pan, tilt and zoom function. Document
problems and repairs if necessary.
6M
10 Cameras Clean optical lens of all cameras at the sites. 6M
11 Cameras Check lens focus and auto iris is adjusted properly. 3M
12 Wiring & Cables Check all cables for damage. Replace any damaged
cables.
6M
13 Wiring & Cables Check wiring and cable harnesses for wear and fray. 6M
14 Wiring & Cables Check to make sure the cable is dressed properly. 6M
15 Wiring & Cables Check connectors and cable entry points for loose
wiring.
6M
16 Server Check all cables for damage. Replace any damaged
cables.
6M
17 Server Running disk cleanup will remove temporary files,
compressed old files, offline web pages, downloaded
file programs and empty the recycle bin.
3M
18 Server Update for the latest updates and system security
patches.
3M
19 Server Make sure that the third-party software installed is
current. The list of software will be provided.
3M
E. While conducting monthly inspections, the Contractor shall check all equipment for problems and,
if an issue is determined, must make the necessary repairs. The inspections consist of, but are not
limited to, checking all wiring, Cradle point, SV100, Power Supplies, transformer, breaker,
minicomputer, and checking for various obstructions (trees, branches, Utility poles etc.)
C.C.5.15 POLICY AND PROCEDURE REQUIREMENTS
A. The contractor’s work performance, when applicable, shall conform to the prevailing District of
Columbia Department of Transportation Standard policies, procedures and requirements.
B. The contractor’s work performance, when applicable, shall conform to prevailing CJIS security
policies and requirements.
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C.C.6 CCTV SURVEILLANCE CAMERA INSTALLATION FOR CCTV SURVEILLANCE
CAMERAS
C.C.6.1 PHYSICAL INSTALLATION SERVICES FOR CCTV SURVEILLANCE CAMERAS
A. The contractor shall provide all supervision, labor, administrative support, materials, tools, parts,
supplies, equipment, permits, and transportation for the installation of CCTV Surveillance
Cameras.
B. The contractor shall be responsible for the installation, mounting, configuration, system
integration, and deployment of CCTV Surveillance Camera Enclosure to ensure that all installed
hardware and software components are functional and customized to MPD’s network.
C. The contractor shall be responsible for procuring, providing, and installing required MPD CCTV
public notice signage and MPD badging stickers.
D. The contractor shall be required to install CCTV Surveillance Cameras at various sites throughout
the Washington DC area, covering approximately 68 square miles.
E. Completed work will be free of defects that would prevent it from functioning as originally
intended and designed.
F. The contractor shall coordinate daily work hours with the MPD designated POC. Any technical
questions regarding the relocation and installation of the system or its technical operation shall be
directed through the MPD-designated POC.
G. The contractor shall be licensed to perform all work, where required, by local/state regulations
within the District of Columbia.
The contractor shall coordinate with the DDOT Streetlight and Permitting teams for any required
permitting and/or traffic safety plans required and adhere to DDOT rules and regulations. Cost
associated with DDOT permitting and fees shall be included in the Installation and/or Relocation
of CCTV Surveillance Cameras cost.
H. The contractor may be required to perform the following tasks to complete the installation of
CCTV Surveillance Camera:
a. Complete the work elevated up to 35 feet, on-site at the pole-mounted CCTV
Surveillance Camera.
b. Complete the work by taking the CCTV Surveillance Camera offline, removing the
mounted enclosure and delivering the enclosure to a designated staging area.
c. Installing and/or remounting the CCTV Surveillance Camera and bringing it back online.
d.
I. The contractor shall have an elevated/aerial work platform that extends to a minimum of 35 feet.
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a. Elevated Work Platform, a cherry picker (also known as an elevated work platform,
boom lift, man lift, basket crane or hydra ladder) is a type of aerial work platform that
consists of a platform or bucket at the end of a hydraulic lifting system.
J. The contractor shall coordinate with MPD personnel to schedule work at CCTV camera site
locations.
K. The contractor is solely responsible for the storage of equipment prior to installation at no
additional cost to MPD.
L. The contractor shall perform job site cleanup on a daily basis. During performance and upon
completion of work, the Contractor shall remove and dispose of all debris, excess material, and
parts at the end of each workday and/or at the completion of the work. Debris will not be permitted
to accumulate in the work area or spread unnecessarily into adjacent areas.
M. The contractor shall provide all labor, materials, and equipment necessary to protect the public,
equipment, furnishings, buildings, and grounds from damage caused by their work. Any such
damage will be repaired, replaced, or restored to its original condition at no additional cost to MPD.
N. The contractor shall receive approval in advance from MPD if any work alters the original
appearance of the equipment covered under this agreement.
C.C.6.1 INSTALLATION SUPPORT
A. Support Hours
The contractor shall be available for telephone consultation between the hours of 9:00 AM –
5:00 PM Eastern Standard Time, Monday through Friday. Additional support hours may be
available upon request and subject to mutually agreed-upon terms.
B. Remote Support
The contractor shall be available for telephone consultation between the hours of 9:00 AM –
5:00 PM Eastern Standard Time, Monday through Friday. Additional support hours may be
available upon request and subject to mutually agreed-upon terms.
C. Escalation Procedures
In the event of a critical issue or failure to meet SLA requirements, MPD may escalate the matter
to the Contractor's designated escalation point. The contractor shall respond promptly to
escalated issues and take appropriate steps to resolve the problem.
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D. Escalation Table
Severity Level Escalation Point Response Time
Critical [Contractor's Tier 3 Support Lead] 1 hour
Major [Contractor's Tier 2 Support Lead] 4 hours
Minor [Contractor's Tier 1 Support Team] 24 hours
The contractor shall provide contact information for each escalation point and ensure that they are
readily available to address escalated issues.
C.C.6.2 CONTRACTOR WORK REQUIREMENTS
A. Experience
Have a minimum of seven (7) years of direct experience in the field of construction, installation,
engineering, configuration, and deployment of CCTV Surveillance Cameras.
Have a minimum of seven (7) years of the most prevailing knowledge and experience in all
aspects of procedures, methods, regulations, codes, and municipal requirements as it relates to
the construction, installation, engineering, configuration, and deployment of CCTV Surveillance
Camera System.
B. Responsibility
Be responsible for performing all necessary efforts in the project completion, construction,
installation, engineering, configuration and deployment of MobilePro CCTV Surveillance
Cameras.
C. Project Management
The contractor shall identify a Project Manager, who shall be the point of contact and responsible
for overseeing the project.
a. The contractor shall distribute a weekly Status Report to meeting participants one
business day prior to the meeting and send Meeting Minutes one business day after each
meeting.
b. Weekly Status Report should clearly outline at minimum:
o Project scope summary
o Project status
o Schedule for deliverables
o Work accomplished last week
o Planned work for the current week
o Scope change log
o Issues log
o Action log
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D. Implementation
a. The contractor shall provide adequate, qualified manpower to carry out the scope of
work.
b. The contractor shall provide all necessary equipment and flagging personnel required for
off-loading, handling, and distribution of the contractor’s materials.
E. Deployment
a. The contractor shall provide a project implementation plan that identifies all project
milestones and estimated dates
b. Installation Timeframe: The contractor shall have the work complete and system ready
for testing and acceptance no later than one hundred twenty (120) days from date of
award.
c. The contractor shall coordinate daily work hours with the designated POC. Any technical
questions regarding the installation of the system or its technical operation shall be
directed through the designated POC.
d. The contractor shall work with the Metropolitan Police Department and its staff to
integrate devices and systems without disrupting the existing network or creating points
of vulnerability.
e. The contractor shall stage and test the MobilePro CCTV Surveillance Camera Systems
before deploying. After identifying and resolving any system implementation problems,
the contractor shall install, configure, integrate, and deploy CCTV Surveillance Camera
Systems.
f. The contractor shall verify the proper functioning of hardware and software components
for MobilePro CCTV Surveillance Camera systems post deployment.
g. The contractor shall document, track, fix, and run new tests on system defects. Each
component of the system shall be verified at initial deployment and new components
shall be verified as they are added to the system.
h. The contractors shall perform total system testing to verify the function of the MobilePro
CCTV Surveillance Cameras as a whole.
i. The contractor shall perform validation and acceptance testing that at a minimum consists
of the following steps:
o Contractor creates a validation and acceptance test plan document.
o MPD reviews the test plan. Any issues/concerns must be addressed by the
o Contractor.
o MPD approves test plan.
o Contractor completes implementation.
o Contractor in conjunction with MPD executes test plan.
o Contractor provides test results to MPD.
o Contractor reviews test results with MPD.
o Contractor documents defects. Defects are fixed and re-tested.
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o Contractor provides validation and acceptance testing sign-off document.
o MPD signs off on validation and acceptance testing.
o System or component goes live.
F. Licensing
a. The contractor shall have all required licensing to meet the requirements of this scope of
work.
b. The contractor shall be a Certified Genetec entity.
C.C.7 MOBILEPRO SYSTEMS PARTS CATALOG ORDERING
A. MPD shall submit an order request to the Contractor for CCTV parts and equipment.
B. The Contractor shall order CCTV parts and equipment solely from the MobilePro Systems Parts
Catalog.
C. The Contractor shall confirm with MPD the latest and most current version of the MobilePro
Systems Catalog, prior to ordering CCTV parts and equipment.
D. The Contractor shall locate contact information for CCTV parts and equipment ordering in the
MobilePro Systems Parts Catalog.
E. The Contractor shall provide the full pricing (including list price, markups, shipping costs and any
other miscellaneous fees) of MPD requested CCTV parts and equipment, within two business days
of receiving an MPD order request.
F. MPD shall approve pricing prior to the Contractor ordering CCTV parts and equipment.
G. The Contractor shall order CCTV parts and equipment, within two business days of MPD price
approval.
H. The Contractor shall provide MPD an order number and estimated ship date, within three business
days of MPD price approval.
I. The Contractor shall provide MPD a parcel tracking number within two business days of the ship
date.
J. The Contractor shall provide a 1- year warranty for all equipment and items. If any issues arise
during that timeframe, the Contractor will be required to come out to correct the issue.
K. The Contractor shall use the following MPD location for shipping of the CCTV parts and
equipment.
441 4th St NW Suite 700 South
Washington DC 20001
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SECTION D: PACKAGING AND MARKING
D.1 The packaging and marking requirements for this contract shall be governed by clause number
(2), Shipping Instructions-Consignment, of the Government of the District of Columbia's
Standard Contract Provisions for use with Supplies and Services Contracts, dated July 2010.
(Attachment J.1)
D.2 Shipping Instructions
A. Shipping Address
The contractor shall contact MPD for the final shipping location within the District of Columbia,
Washington DC.
B. Tracking Information
The contractor shall provide the shipping tracking number to MPD upon shipment. MPD will use
the tracking number to monitor the shipments’ progress and ensure timely delivery.
C. Delivery Date:
The contractor shall deliver the items by 60 days of the purchase order. If the delivery is delayed,
the Contractor shall notify MPD immediately and provide an updated estimated delivery date.
D.3 Packaging and Labeling
The contractor shall ensure that the items are packaged securely and appropriately labeled to
prevent damage during shipping. The packaging should include clear markings with the
following information:
• MPD Purchase Order Number
• Item Description
• Quantity
• Shipping Address
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SECTION E: INSPECTION AND ACCEPTANCE
E.1 The inspection and acceptance requirements for this contract shall be governed by clause number
five (5) Inspection of Supplies and clause number six (6), Inspection of Services of the
Government of the District of Columbia's Standard Contract Provisions for use with Supplies
and Services Contracts, dated July 2010. (Attachment J.1)
E.2 Inspection and Acceptance:
Upon receipt, MPD will inspect the items to ensure they comply with the specifications outlined
in this SOW. If any defects or discrepancies are found, MPD will notify the Contractor within 30
days of receipt.
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SECTION F: PERIOD OF PERFORMANCE AND DELIVERABLES
F.1 TERM OF CONTRACT
This term includes the term of the letter contract awarded on October 1, 2025, which will merge
into this definitive contract upon the signing of the definitive contract by the Contracting Officer.
The price schedule included as a part of this definitive contract, section B.3, replaces the price
schedule included in the letter contract.
F.2 OPTION TO EXTEND THE TERM OF THE CONTRACT
F.2.1 The District may extend the term of this contract for a period of four (4) one-year option
periods, or successive fractions thereof, by written notice to the Contractor before the expiration
of the contract; provided that the District will give the Contractor preliminary written notice of
its intent to extend at least thirty (30) days before the contract expires. The preliminary notice
does not commit the District to an extension. The exercise of this option is subject to the
availability of funds at the time of the exercise of this option. The Contractor may waive the
thirty (30) day preliminary notice requirement by providing a written waiver to the Contracting
Officer prior to expiration of the contract.
F.2.2 If the District exercises this option, the extended contract shall be considered to include this option
provision.
F.2.3 The price for the option period(s) shall be as specified in Section B of the contract.
F.2.4 The total duration of this contract, including the exercise of any options under this clause, shall
not exceed five (5) years.
F.3 DELIVERABLES
The Contractor shall perform the activities required to successfully complete the District’s
requirements and submit each deliverable to the Contract Administrator identified in section G.9
in accordance with the following:
Aggregate Group C
SOW
Item Deliverable Qty Method of
Delivery
Due Date
6.2.11 Non-Emergency
Corrective Maintenance
Service Report
1 Microsoft Word/Excel
& Adobe PDF or
HTML
At the completion of each
non-emergency
maintenance service task
6.3.11 Emergency Corrective
Maintenance Service
Report
1 Microsoft Word/Excel
& Adobe PDF or
HTML
At the completion of each
emergency maintenance
service task
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6.10.1 Report of all scheduled
and unscheduled
maintenance activities
and inventory control
records
1 Microsoft Word/Excel
& Adobe PDF or
HTML
At the request of MPD
Representative
6.13.1. Monthly Incident and
Problem Report
1 Microsoft Word/Excel & On a monthly basis by the
10th business day of the
month
F.3.1 For contracts subject to the 51% District Residents New Hires Requirements and First Source
Employment Agreement requirements, the Contractor shall submit to the Contract Administrator,
as a deliverable, the compliance report or a waiver of compliance with its final request for
payment.
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SECTION G: CONTRACT ADMINISTRATION
G.1 INVOICE PAYMENT
G.1.1 The District will make payments to the Contractor, upon the submission of proper invoices, at
the prices stipulated in this contract, for supplies delivered and accepted or services performed
and accepted, less any discounts, allowances or adjustments provided for in this contract.
G.1.2 The District will pay the Contractor on or before the 30th day after receiving a proper invoice
from the Contractor.
G.2 INVOICE SUBMITTAL
G.2.1 The Contractor shall create and submit payment requests in an electronic format through the DC
Vendor Portal, https://vendorportal.dc.gov
G.2.2 The Contractor shall submit proper invoices on a monthly basis or as otherwise specified in
Section G.4.
G.2.3 To constitute a proper invoice, the Contractor shall enter all required information into the Portal
after selecting the applicable purchase order number which is listed on the Contractor’s profile.
G.3 FIRST SOURCE AGREEMENT REQUEST FOR FINAL PAYMENT
G.3.1 For contracts subject to the 51% District Residents New Hires Requirements and First Source
Employment Agreement requirements, final request for payment must be accompanied by the
compliance report or a waiver of compliance.
G.3.2 The District may impose monetary fines for willful breach of the employment agreement or
failure to submit the compliance report.
G.4 PAYMENT
G.4.1 PARTIAL PAYMENTS
Unless otherwise specified in this task order, payment will be made on partial deliveries of goods
and services accepted by the District if:
a) The amount due on the deliveries warrants it; or
b) The Contractor requests it and the amount due on the deliveries is in accordance with the
following:
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• "Payment will be made on completion and acceptance of each item for which the price is
stated in the Schedule in Section B".
c) Presentation of a properly executed invoice.
G.5 ASSIGNMENT OF CONTRACT PAYMENTS
G.5.1 In accordance with 27 DCMR 3250, the Contractor may assign to a bank, trust company, or
other financing institution funds due or to become due as a result of the performance of this
contract.
G.5.2 Any assignment shall cover all unpaid amounts payable under this contract, and shall not be made
to more than one party.
G.5.3 Notwithstanding an assignment of contract payments, the Contractor, not the assignee, is
required to prepare invoices. Where such an assignment has been made, the original copy of the
invoice must refer to the assignment and must show that payment of the invoice is to be made
directly to the assignee as follows:
“Pursuant to the instrument of assignment dated , make payment of this invoice to
(name and address of assignee).”
G.6 THE QUICK PAYMENT ACT
G.6.1 Interest Penalties to Contractors
G.6.1.1 The District will pay interest penalties on amounts due to the Contractor under the Quick
Payment Act, D.C. Official Code § 2-221.01 et seq., as amended, for the period beginning on
the day after the required payment date and ending on the date on which payment of the
amount is made. Interest shall be calculated at the rate of at least 1% per month. No interest
penalty shall be paid if payment for the completed delivery of the item of property or service
is made on or before the required payment date. The required payment date shall be:
G.6.1.1.1 The date on which payment is due under the terms of the contract;
G.6.1.1.2 Not later than 7 calendar days, excluding legal holidays, after the date of delivery of meat or
meat food products;
G.6.1.1.3 Not later than 10 calendar days, excluding legal holidays, after the date of delivery of a
perishable agricultural commodity; or
G.6.1.1.4 30 calendar days, excluding legal holidays, after receipt of a proper invoice for the amount of
the payment due.
G.6.1.2 No interest penalty shall be due to the Contractor if payment for the completed delivery of
goods or services is made on or after:
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G.6.1.2.1 3rd day after the required payment date for meat or a meat food product;
G.6.1.2.2 5th day after the required payment date for an agricultural commodity; or
G.6.1.2.3 15th day after any other required payment date.
G.6.1.3 Any amount of an interest penalty which remains unpaid at the end of any 30-day period
shall be added to the principal amount of the debt and thereafter interest penalties shall
accrue on the added amount.
G.6.2 Payments to Subcontractors
G.6.2.1 The Contractor must take one of the following actions within seven (7) days of receipt of any
amount paid to the Contractor by the District for work performed by any subcontractor under
the contract:
G.6.2.1.1 Pay the subcontractor(s) for the proportionate share of the total payment received from the
District that is attributable to the subcontractor(s) for work performed under the contract; or
G.6.2.1.2 Notify the CO and the subcontractor(s), in writing, of the Contractor’s intention to withhold
all or part of the subcontractor’s payment and state the reason for the nonpayment.
G.6.2.2 The Contractor must pay any subcontractor or supplier interest penalties on amounts due to
the subcontractor or supplier beginning on the day after the payment is due and ending on the
date on which the payment is made. Interest shall be calculated at the rate of at least 1% per
month. No interest penalty shall be paid on the following if payment for the completed
delivery of the item of property or service is made on or before the:
G.6.2.2.1 3rd day after the required payment date for meat or a meat product;
G.6.2.2.2 5th day after the required payment date for an agricultural commodity; or
G.6.2.2.3 15th day after any other required payment date.
G.6.2.3 Any amount of an interest penalty which remains unpaid by the Contractor at the end of any 30-day
period shall be added to the principal amount of the debt to the subcontractor and thereafter interest
penalties shall accrue on the added amount.
G.6.2.4 A dispute between the Contractor and subcontractor relating to the amounts or entitlement of a
subcontractor to a payment or a late payment interest penalty under the Quick Payment Act does not
constitute a dispute to which the District is a party. The District may not be interpleaded in any
judicial or administrative proceedings involving such a dispute.
G.6.3 Subcontract requirements. The Contractor shall include in each subcontract under this contract a
provision requiring the subcontractor to include in its contract with any lower-tier subcontractor or
supplier the payment and interest clauses required under paragraphs (1) and (2) of D.C. Official Code
§ 2-221.02(d).
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G.7 CONTRACTING OFFICER (CO)
Contracts will be entered into and signed on behalf of the District only by contracting officers.
The contact information for the Contracting Officer is:
Deborah White
Office of Contracting and Procurement
441 4th Street, NW, Suite 330 S
Washington, DC 20001
deborahj.white@dc.gov
G.8 AUTHORIZED CHANGES BY THE CONTRACTING OFFICER
G.8.1 The CO is the only person authorized to approve changes in any of the requirements of this
contract.
G.8.2 The Contractor shall not comply with any order, directive or request that changes or modifies the
requirements of this contract, unless issued in writing and signed by the CO.
G.8.3 In the event the Contractor effects any change at the instruction or request of any person other
than the CO, the change will be considered to have been made without authority and no
adjustment will be made in the contract price to cover any cost increase incurred as a result
thereof.
G.9 CONTRACT ADMINSTRATOR (CA)
G.9.1 The CA is responsible for general administration of the contract and advising the CO as to the
Contractor’s compliance or noncompliance with the contract. The CA has the responsibility of
ensuring the work conforms to the requirements of the contract and such other responsibilities
and authorities as may be specified in the contract. These include:
G.9.1.1 Keeping the CO fully informed of any technical or contractual difficulties encountered during the
performance period and advising the CO of any potential problem areas under the contract;
G.9.1.2 Coordinating site entry for Contractor personnel, if applicable;
G.9.1.3 Reviewing invoices for completed work and recommending approval by the CO if the
Contractor’s costs are consistent with the negotiated amounts and progress is satisfactory and
commensurate with the rate of expenditure;
G.9.1.4 Reviewing and approving invoices for deliverables to ensure receipt of goods and services. This
includes the timely processing of invoices and vouchers in accordance with the District’s
payment provisions; and
G.9.1.5 Maintaining a file that includes all contract correspondence, modifications, records of
inspections (site, data, equipment) and invoice or vouchers.
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G.9.2 The address and telephone number of the CA is: To be determined
G.9.3 The CA shall NOT have the authority to:
1. Award, agree to, or sign any contract, delivery order or task order. Only the CO shall
make contractual agreements, commitments or modifications;
2. Grant deviations from or waive any of the terms and conditions of the contract;
3. Increase the dollar limit of the contract or authorize work beyond the dollar limit of the
contract,
4. Authorize the expenditure of funds by the Contractor;
5. Change the period of performance; or
6. Authorize the use of District property, except as specified under the contract.
G.9.4 The Contractor will be fully responsible for any changes not authorized in advance, in writing,
by the CO; may be denied compensation or other relief for any additional work performed that is
not so authorized; and may also be required, at no additional cost to the District, to take all
corrective action necessitated by reason of the unauthorized changes.
G.10 ORDERING CLAUSE
G.10.1 Any supplies and services to be furnished under this contract must be ordered by issuance of
delivery orders or task orders by the CO. Such orders may be issued during the term of this
contract.
G.10.2 All delivery orders or task orders are subject to the terms and conditions of this contract. In the
event of a conflict between a delivery order or task order and this contract, the contract shall be
controlled.
G.10.3 If mailed, a delivery order or task order is considered "issued" when the District deposits the
order in the mail. Orders may be issued by facsimile or by electronic commerce methods.
G.11 COST REIMBURSEMENT CEILING
G.11.1 Cost reimbursement ceiling for this contract is set forth in Section B.3.
G.11.2 The costs for performing the cost reimbursement elements of this contract shall not exceed the cost
reimbursement ceiling specified in Section B.3.
G.11.3 The Contractor agrees to use its best efforts to perform the work specified in this contract and to meet all
of the cost-reimbursable obligations under this contract within the cost reimbursement ceiling.
G.11.4 The Contractor must notify the CO, in writing, whenever it has reason to believe that the total cost for
the performance of the cost-reimbursable elements of this contract will be either greater or substantially
less than the cost reimbursement ceiling.
G.11.5 As part of the notification, the Contractor must provide the CO a revised estimate of the total cost of
performing the cost-reimbursable elements of this contract.
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G.11.6 The District is not obligated to reimburse the Contractor for costs incurred in excess of the cost
reimbursement ceiling specified in Section B.3, and the Contractor is not obligated to continue
performance under this contract (including actions under the Termination clauses of this contract), or
otherwise incur costs in excess of the cost reimbursement ceiling specified in Section B.3, until he CO
notifies the Contractor, in writing, that the estimated cost has been increased and provides revised cost
reimbursement ceiling for performing this contract.
G.11.7 No notice, communication, or representation in any form from any person other than the CO shall
change the cost reimbursement ceiling. In the absence of the specified notice, the District is not
obligated to reimburse the Contractor for any costs in excess of the costs reimbursement ceiling, whether
such costs were incurred during the course of contract performance or as a result of termination.
G.11.8 If any cost reimbursement ceiling specified in Section B.3 is increased, any costs the Contractor incurs
before the increase that are in excess of the previous cost reimbursement ceiling shall be allowable to the
same extent as if incurred afterward, unless the CO issues a termination or other notice directing that the
increase is solely to cover termination or other specified expenses.
G.11.9 A change order shall not be considered an authorization to exceed the applicable cost reimbursement
ceiling specified in Section B.3, unless the change order specifically increases the cost reimbursement
ceiling.
G.11.10 Only costs determined in writing to be reimbursable in accordance with the cost principles set forth in
rules issued pursuant to Title V of the D.C. Procurement Practices Reform Act of 2010 shall be
reimbursable.
INTENTIONALLY LEFT BLANK
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SECTION H: SPECIAL CONTRACT REQUIREMENTS
H.1 HIRING OF DISTRICT RESIDENTS AS APPRENTICES AND TRAINEES
H.1.1 For all new employment resulting from this contract or subcontracts hereto, as defined in
Mayor’s Order 83-265 and implementing instructions, the Contractor shall use its best efforts to
comply with the following basic goal and objectives for utilization of bona fide residents of the
District of Columbia in each project’s labor force:
H.1.1.1 At least fifty-one (51) percent of apprentices and trainees employed shall be residents of the
District of Columbia registered in programs approved by the District of Columbia
Apprenticeship Council.
H.1.2 The Contractor shall negotiate an Employment Agreement with the Department of Employment
Services (DOES) for jobs created as a result of this contract. The DOES shall be the Contractor’s
first source of referral for qualified apprentices and trainees in the implementation of
employment goals contained in this clause.
H.1.3 If a contractor has one or more contracts to provide information technology work to the District
valued at $500,000 or more during a 12-month period, the contractor is required to register an
apprenticeship program with the DC Apprenticeship Council through the DOES Office of
Apprenticeship. The prime contractor shall include this provision its subcontracts under those
contracts.
H.2 DEPARTMENT OF LABOR WAGE DETERMINATIONS
The Contractor shall be bound by the Wage Determination 2015-4281 No. 34, dated July 8,
2025, issued by the U.S. Department of Labor in accordance with the Service Contract Act, 41
U.S.C. § 351 et seq., and incorporated herein as Section J.2. The Contractor shall be bound by
the wage rates for the term of the contract subject to revision as stated herein and in accordance
with clause 24 of the SCP. If an option is exercised, the Contractor shall be bound by the
applicable wage rates at the time of the exercise of the option. If the option is exercised and the
CO obtains a revised wage determination, the revised wage determination is applicable for the
option periods and the Contractor may be entitled to an equitable adjustment.
H.3 PREGNANT WORKERS FAIRNESS
H.3.1 The Contractor shall comply with the Protecting Pregnant Workers Fairness Act of 2016, D.C.
Official Code § 32-1231.01 et seq. (PPWF Act).
H.3.2 The Contractor shall not:
(a) Refuse to make reasonable accommodations to the known limitations related to pregnancy,
childbirth, related medical conditions, or breastfeeding for an employee, unless the Contractor
can demonstrate that the accommodation would impose an undue hardship;
(b) Take an adverse action against an employee who requests or uses a reasonable
accommodation in regard to the employee's conditions or privileges of employment, including
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failing to reinstate the employee when the need for reasonable accommodations ceases to the
employee's original job or to an equivalent position with equivalent:
(1) Pay;
(2) Accumulated seniority and retirement;
(3) Benefits; and
(4) Other applicable service credits;
(c) Deny employment opportunities to an employee, or a job applicant, if the denial is based on
the need of the employer to make reasonable accommodations to the known limitations related to
pregnancy, childbirth, related medical conditions, or breastfeeding;
(d) Require an employee affected by pregnancy, childbirth, related medical conditions, or
breastfeeding to accept an accommodation that the employee chooses not to accept if the
employee does not have a known limitation related to pregnancy, childbirth, related medical
conditions, or breastfeeding or the accommodation is not necessary for the employee to perform
her duties;
(e) Require an employee to take leave if a reasonable accommodation can be provided; or
(f) Take adverse action against an employee who has been absent from work as a result of a
pregnancy-related condition, including a pre-birth complication.
H.3.3 The Contractor shall post and maintain in a conspicuous place a notice of rights in both English
and Spanish and provide written notice of an employee's right to a needed reasonable
accommodation related to pregnancy, childbirth, related medical conditions, or breastfeeding
pursuant to the PPWF Act to:
(a) New employees at the commencement of employment;
(b) Existing employees; and
(c) An employee who notifies the employer of her pregnancy, or other condition covered by the
PPWF Act, within 10 days of the notification.
H.3.4 The Contractor shall provide an accurate written translation of the notice of rights to any non-
English or non-Spanish speaking employee.
H.3.5 Violations of the PPWF Act shall be subject to civil penalties as described in the Act.
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H.4 UNEMPLOYED ANTI-DISCRIMINATION
H.4.1 The Contractor shall comply with the Unemployed Anti-Discrimination Act of 2012, D.C.
Official Code § 32-1361 et seq.
H.4.2 The Contractor shall not:
(a) Fail or refuse to consider for employment, or fail or refuse to hire, an individual as an
employee because of the individual's status as unemployed; or
(b) Publish, in print, on the Internet, or in any other medium, an advertisement or announcement
for any vacancy in a job for employment that includes:
(1) Any provision stating or indicating that an individual's status as unemployed disqualifies
the individual for the job; or
(2) Any provision stating or indicating that an employment agency will not consider or hire
an individual for employment based on that individual's status as unemployed.
H.4.3 Violations of the Unemployed Anti-Discrimination Act shall be subject to civil penalties as
described in the Act.
H.5 51% DISTRICT RESIDENTS’ NEW HIRES REQUIREMENTS AND FIRST SOURCE
EMPLOYMENT AGREEMENT
Delete Article 35, 51% District Residents New Hires Requirements and First Source
Employment Agreement, of the Standard Contract Provisions dated July 2010 for use with
District of Columbia Government Supplies and Services Contracts and substitute the following
Section H.5 51% DISTRICT RESIDENTS’ NEW HIRES REQUIREMENTS AND FIRST
SOURCE EMPLOYMENT AGREEMENT in its place:
H.5 51% DISTRICT RESIDENTS’ NEW HIRES REQUIREMENTS AND FIRST SOURCE
EMPLOYMENT AGREEMENT
H.5.1 For contracts for services in the amount of $300,000 or more, the Contractor shall comply with
the First Source Employment Agreement Act of 1984, as amended, D.C. Official Code § 2-
219.01 et seq. (First Source Act).
H.5.2 The Contractor shall enter and maintain during the term of the contract, a First Source
Employment Agreement (Employment Agreement) with the District of Columbia Department of
Employment Service’s (DOES), in which the Contractor shall agree that:
(a) The first source for finding employees to fill all jobs created in order to perform the
contract shall be the First Source Register; and
(b) The first source for finding employees to fill any vacancy occurring in all jobs covered by
the Employment Agreement shall be the First Source Register.
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H.5.3 The Contractor shall not begin performance of the contract until its Employment Agreement has
been accepted by DOES. Once approved, the Employment Agreement shall not be amended
except with the approval of DOES.
H.5.4 The Contractor agrees that at least 51% of the new employees hired to perform the contract shall
be District residents.
H.5.5 The Contractor’s hiring and reporting requirements under the First Source Act and any rules
promulgated thereunder shall continue for the term of the contract.
H.5.6 The CO may impose penalties, including monetary fines of 5% of the total amount of the direct
and indirect labor costs of the contract, for a willful breach of the Employment Agreement,
failure to submit the required hiring compliance reports, or deliberate submission of falsified
data.
H.5.7 If the Contractor does not receive a good faith waiver, the CO may also impose an additional
penalty equal to 1/8 of 1% of the total amount of the direct and indirect labor costs of the
contract for each percentage by which the Contractor fails to meet its hiring requirements.
H.5.8 Any contractor which violates, more than once within a 10-year timeframe, the hiring or
reporting requirements of the First Source Act shall be referred to for debarment for not more
than five (5) years.
H.5.9 The contractor may appeal any decision of the CO pursuant to this clause to the D.C. Contract
Appeals Board as provided in clause 14 of the SCP, Disputes.
H.5.10 The provisions of the First Source Act do not apply to nonprofit organizations which employ 50
employees or less.
H.6 RESERVED
H.7 RESERVED
H.8 RESERVED
H.9 SUBCONTRACTING REQUIREMENTS
Delete Article 45, Subcontracting Requirements, of the Standard Contract Provisions dated July
2010 for use with District of Columbia Government Supplies and Services Contracts and substitute
the following Section H.9 SUBCONTRACTING REQUIREMENTS in its place:
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H.9 SUBCONTRACTING REQUIREMENTS
H.9.1 Mandatory Subcontracting Requirements
H.9.1.1 For all contracts in excess of $250,000, at least 35% of the dollar volume of the contract shall
be subcontracted to qualified small business enterprises (SBEs).
H.9.1.2 If there are insufficient SBEs to completely fulfill the requirement of paragraph H.9.1.1, then
the subcontracting may be satisfied by subcontracting 35% of the dollar volume to any
qualified certified business enterprises (CBEs); provided, however, that all reasonable efforts
shall be made to ensure that SBEs are significant participants in the overall subcontracting
work.
H.9.1.3 A prime contractor that is certified by DSLBD as a small, local, or disadvantaged business
enterprise shall not be required to comply with the provisions of sections H.9.1.1 and H.9.1.2.
H.9.1.4 Except as provided in H.9.1.5 and H.9.1.7, a prime contractor that is a CBE and has been
granted a bid preference pursuant to D.C. Official Code § 2-218.43, or is selected through a
set-aside program, shall perform at least 35% of the contracting effort with its own
organization and resources and, if it subcontracts, 35% of the subcontracting effort shall be
with CBEs. A CBE prime contractor that performs less than 35% of the contracting effort
shall be subject to enforcement actions under D.C. Official Code § 2-218.63.
H.9.1.5 If the prime contractor is a certified joint venture and has been granted a bid preference
pursuant to D.C. Official Code § 2-218.43, or is selected through a set-aside program, the
CBE member of the certified joint venture shall perform at least 50% of the contracting effort
with its own organization and resources and, if it subcontracts, 35% of the subcontracting
effort shall be with CBEs. If the CBE member of the certified joint venture prime contractor
performs less than 50% of the contracting effort, the certified joint venture shall be subject to
enforcement actions under D.C. Official Code § 2-218.63.
H.9.1.6 Each CBE utilized to meet these subcontracting requirements shall perform at least 35% of its
contracting effort with its own organization and resources.
H.9.1.7 A prime contractor that is a CBE and has been granted a bid preference pursuant to D.C.
Official Code § 2-218.43, or is selected through a set-aside program, shall perform at least
50% of the on-site work with its own organization and resources if the contract is $1 million
or less.
H.9.2 Subcontracting Plan
If the prime contractor is required to subcontract under this contract, it shall submit a
subcontracting plan as part of the bid and it may only be amended after the award with the prior
written approval of the CO and Director of DSLBD. Any reduction in the dollar volume of the
subcontracted portion resulting from an amendment of the plan after award shall ensure the
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benefit of the District.
Each subcontracting plan shall include the following:
(1) The name and address of each subcontractor;
(2) A current certification number of the small or certified business enterprise;
(3) The scope of work to be performed by each subcontractor; and
(4) The price that the prime contractor will pay each subcontractor.
H.9.3 Copies of Subcontracts
Within twenty-one (21) days of the date of award, the Contractor shall provide fully executed
copies of all subcontracts identified in the subcontracting plan to the CO, CA, District of
Columbia Auditor and the Director of DSLBD.
H.9.4 Subcontracting Plan Compliance Reporting
H.9.4.1 The Contractor shall submit a quarterly report to the CO, CA, District of Columbia Auditor
and the Director of DSLBD. The quarterly report shall include the following information for
each subcontract identified in the subcontracting plan:
(A) The price that the prime contractor will pay each subcontractor under the subcontract;
(B) A description of the goods procured, or the services subcontracted for;
(C) The amount paid by the prime contractor under the subcontract; and
(D) A copy of the fully executed subcontract, if it was not provided with an earlier quarterly
report.
H.9.4.2 If the fully executed subcontract is not provided with the quarterly report, the prime
contractor will not receive credit toward its subcontracting requirements for that subcontract.
H.9.5 Annual Meetings
Upon at least 30-days written notice provided by DSLBD, the Contractor shall meet annually
with the CO, CA, District of Columbia Auditor and the Director of DSLBD to provide an update
on its subcontracting plan.
H.9.6 Notices
The Contractor shall provide written notice to the DSLBD and the District of Columbia Auditor
upon commencement of the contract and when the contract is completed.
H.9.7 Enforcement and Penalties for Breach of Subcontracting Plan
H.9.7.1 A contractor shall be deemed to have breached a subcontracting plan required by law, if the
contractor (i) fails to submit subcontracting plan monitoring or compliance reports or other
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required subcontracting information in a reasonably timely manner; (ii) submits a monitoring
or compliance report or other required subcontracting information containing a materially
false statement; or (iii) fails to meet its subcontracting requirements.
H.9.7.2 A contractor that is found to have breached its subcontracting plan for utilization of CBEs in
the performance of a contract shall be subject to the imposition of penalties, including
monetary fines in accordance with D.C. Official Code § 2-218.63.
H.9.7.3 If the CO determines the Contractor’s failure to be a material breach of the contract, the CO
shall have cause to terminate the contract under the default provisions in clause 8 of the
SCP, Default.
H.9.7.4 RESERVED
H.10 FAIR CRIMINAL RECORD SCREENING
H.10.1 The Contractor shall comply with the provisions of the Fair Criminal Record Screening
Amendment Act of 2014, effective December 17, 2014 (D.C. Law 20-152) (“Act” as used in
this section). This section applies to any employment, including employment on a temporary
or contractual basis, where the physical location of the employment is in whole or substantial
part within the District of Columbia.
H.10.2 Prior to making a conditional offer of employment, the Contractor shall not require an
applicant for employment, or a person who has requested consideration for employment by
the Contractor, to reveal or disclose an arrest or criminal accusation that is not then pending
or did not result in a criminal conviction.
H.10.3 After making a conditional offer of employment, the Contractor may require an applicant to
disclose or reveal a criminal conviction.
H.10.4 The Contractor may only withdraw a conditional offer of employment, or take adverse action
against an applicant, for a legitimate business reason as described in the Act.
H.10.5 This section and the provisions of the Act shall not apply:
(a) Where a federal or District law or regulation requires the consideration of an
applicant’s criminal history for the purposes of employment;
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(b) To a position designated by the employer as part of a federal or District government
program or obligation that is designed to encourage the employment of those with
criminal histories;
(c) To any facility or employer that provides programs, services, or direct care to,
children, youth, or vulnerable adults; or
(d) To employers that employ less than 11 employees.
H.10.6 A person claiming to be aggrieved by a violation of the Act may file an administrative
complaint with the District of Columbia Office of Human Rights, and the Commission on
Human Rights may impose monetary penalties against the Contractor.
H.11 RESERVED
H.12 RESERVED
H.13 PURCHASES OF IT HARDWARE AND EQUIPMENT
The Contractor shall provide only the most current models, components, and accessories in new,
fully operational, factory-sealed condition, with all applicable licenses. The Contractor warrants
and represents that the equipment is eligible for the manufacturer's normal and extended warranty
and support within the United States to Authorized Users. Previously owned, damaged,
refurbished, remanufactured, counterfeit, "gray market," or substitute third-party items will not be
accepted. The bidder shall provide evidence of its authorized reseller agreement or certification
with its bid.
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SECTION I: CONTRACT CLAUSES
I.1 APPLICABILITY OF STANDARD CONTRACT PROVISIONS
The Standard Contract Provisions for use with District of Columbia Government Supplies and
Services Contracts dated July 2010 (SCP) are incorporated as part of the contract. To obtain a
copy of the SCP go to http://ocp.dc.gov, under Quick Links click on “Required Solicitation
Documents”.
I.2 CONTRACTS THAT CROSS FISCAL YEARS
Continuation of this contract beyond the current fiscal year is contingent upon future fiscal
appropriations.
I.3 CONFIDENTIALITY OF INFORMATION
The Contractor shall keep all information relating to any employee or customer of the District in
absolute confidence and shall not use the information in connection with any other matters; nor
shall it disclose any such information to any other person, firm or corporation, in accordance
with the District and federal laws governing the confidentiality of records.
I.4 TIME
Time, if stated in a number of days, will include Saturdays, Sundays, and holidays, unless
otherwise stated herein.
I.5 RIGHTS IN DATA
Delete clause 42, Rights in Data, of the Standard Contract Provisions dated July 2010 for use
with District of Columbia Government Supplies and Services Contracts and substitute the
following clause 42, Rights in Data) in its place:
A. Definitions
1. “Products” - A deliverable under any contract that may include commodities, services and/or
technology furnished by or through Contractor, including existing and custom Products, such as,
but not limited to: a) recorded information, regardless of form or the media on which it may be
recorded; b) document research; c) experimental, developmental, or engineering work; d)
licensed software; e) components of the hardware environment; f) printed materials (including
but not limited to training manuals, system and user documentation, reports, drawings); g) third
party software; h) modifications, customizations, custom programs, program listings,
programming tools, data, modules, components; and i) any intellectual property embodied
therein, whether in tangible or intangible form, including but not limited to utilities, interfaces,
templates, subroutines, algorithms, formulas, source code, and object code.
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2. “Existing Products” - Tangible Products and intangible licensed Products that exist prior to the
commencement of work under the contract. Existing Products must be identified on the Product
prior to commencement of work or else will be presumed to be Custom Products.
3. “Custom Products” - Products, preliminary, final or otherwise, which are created or developed
by Contractor, its subcontractors, partners, employees, resellers or agents for the District under
the contract.
4. “District” – The District of Columbia and its agencies.
B. Title to Project Deliverables
The Contractor acknowledges that it is commissioned by the District to perform services detailed
in the contract. The District shall have ownership and rights for the duration set forth in the
contract to use, copy, modify, distribute, or adapt Products as follows:
1. Existing Products: Title to all Existing Licensed Product(s), whether or not embedded in,
delivered or operating in conjunction with hardware or Custom Products, shall remain with
Contractor or third party proprietary owner, who retains all rights, title and interest (including
patent, trademark or copyrights). Effective upon payment, the District shall be granted an
irrevocable, non-exclusive, worldwide, paid-up license to use, execute, reproduce, display,
perform, adapt (unless Contractor advises the District as part of Contractor’s bid that adaptation
will violate existing agreements or statutes and Contractor demonstrates such to the District’s
satisfaction), and distribute Existing Product to District users up to the license capacity stated in
the contract with all license rights necessary to fully effect the general business purpose of the
project or work plan or contract. Licenses shall be granted in the name of the District. The
District agrees to reproduce the copyright notice and any other legend of ownership on any
copies authorized under this paragraph.
2. Custom Products: Effective upon Product creation, Contractor shall convey, assign, and
transfer to the District the sole and exclusive rights, title and interest in Custom Products,
whether preliminary, final or otherwise, including all patent, trademark, and copyrights.
Contractor hereby agrees to take all necessary and appropriate steps to ensure that the Custom
Products are protected against unauthorized copying, reproduction and marketing by or through
Contractor.
C. Transfers or Assignments of Existing or Custom Products by the District
The District may transfer or assign Existing or Custom Products and the licenses thereunder to
another District agency. Nothing herein shall preclude the Contractor from otherwise using the
related or underlying general knowledge, skills, ideas, concepts, techniques and experience
developed under a project or work plan in the course of Contractor’s business.
D. Subcontractor Rights
Whenever any data, including computer software, are to be obtained from a subcontractor under
the contract, the Contractor shall use this clause, Rights in Data, in the subcontract, without
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alteration, and no other clause shall be used to enlarge or diminish the District’s or the
Contractor’s rights in that subcontractor data or computer software which is required for the
District.
E. Source Code Escrow
1. For all computer software furnished to the District with the rights specified in section B.2, the
Contractor shall furnish to the District, a copy of the source code with such rights of the scope as
specified in section B.2 of this clause. For all computer software furnished to the District with
the restricted rights specified in section B.1 of this clause, the District, if the Contractor either
directly or through a successor or affiliate shall cease to provide the maintenance or warranty
services provided the District under the contract or any paid-up maintenance agreement, or if the
Contractor should be declared insolvent by a court of competent jurisdiction, shall have the right
to obtain, for its own and sole use only, a single copy of the current version of the source code
supplied under the contract, and a single copy of the documentation associated therewith, upon
payment to the person in control of the source code the reasonable cost of making each copy.
2. If the Contractor or Product manufacturer/developer of software furnished to the District with
the rights specified in section B.1 of this clause offers the source code or source code escrow to
any other commercial customers, the Contractor shall either: (1) provide the District with the
source code for the Product; (2) place the source code in a third party escrow arrangement with a
designated escrow agent who shall be named and identified to the District, and who shall be
directed to release the deposited source code in accordance with a standard escrow arrangement
acceptable to the District; or (3) will certify to the District that the Product manufacturer/
developer has named the District as a named beneficiary of an established escrow arrangement
with its designated escrow agent who shall be named and identified to the District, and who shall
be directed to release the deposited source code in accordance with the terms of escrow.
3. The Contractor shall update the source code, as well as any corrections or enhancements to the
source code, for each new release of the Product in the same manner as provided above, and
certify such updating of escrow to the District in writing.
F. Indemnification and Limitation of Liability
The Contractor shall indemnify and save and hold harmless the District, its officers, agents and
employees acting within the scope of their official duties against any liability, including costs
and expenses, (i) for violation of proprietary rights, copyrights, or rights of privacy, arising out
of the publication, translation, reproduction, delivery, performance, use or disposition of any data
furnished under this contract, or (ii) based upon any data furnished under this contract, or based
upon libelous or other unlawful matter contained in such data.
I.6 OTHER CONTRACTORS
The Contractor shall not commit or permit any act that will interfere with the performance of
work by another District contractor or by any District employee.
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I.7 SUBCONTRACTS
The Contractor hereunder shall not subcontract any of the Contractor’s work or services to any
subcontractor without the prior written consent of the CO. Any work or service so subcontracted
shall be performed pursuant to a subcontract agreement, which the District will have the right to
review and approve prior to its execution by the Contractor. Any such subcontract shall specify
that the Contractor and the subcontractor shall be subject to every provision of this contract.
Notwithstanding any such subcontract approved by the District, the Contractor shall remain
liable to the District for all Contractor's work and services required hereunder.
I.8 INSURANCE
A. GENERAL REQUIREMENTS. The Contractor at its sole expense shall procure and maintain,
during the entire period of performance under this contract, the types of insurance specified
below. The Contractor shall submit a Certificate of Insurance to the Contracting Officer (CO)
giving evidence of the required coverage prior to commencing performance under this contract.
In no event shall any work be performed until the required Certificates of Insurance signed by an
authorized representative of the insurer(s) have been provided to, and accepted by, the CO.
If the Contractor and/or its subcontractors maintain broader coverage and/or higher limits than
the minimums shown below, the District requires and shall be entitled to the broader coverage
and/or the higher limits maintained by the Contractor and subcontractors.
B. INSURANCE REQUIREMENTS
1. Commercial General Liability Insurance (“CGL”) - The Contractor shall provide evidence
satisfactory to the CO with respect to the services performed that it carries a CGL policy, written
on an occurrence (not claims-made) basis, on Insurance Services Office, Inc. (“ISO”) form CG
00 01 04 13 (or another occurrence-based form with coverage at least as broad and approved by
the CO in writing), covering liability for all ongoing and completed operations of the Contractor
and under all subcontracts, covering claims for bodily injury, including without limitation
sickness, disease or death and mental anguish of any persons, broad form property damage,
including loss of use resulting therefrom, personal and advertising injury, and including coverage
for liability arising out of an Insured Contract (including the tort liability of another assumed in a
contract) and acts of terrorism (whether caused by a foreign or domestic source). Such coverage
shall have limits of liability of not less than $1,000,000 for each occurrence, $2,000,000 general
aggregate, $2,000,000 products and completed operations aggregate, and $1,000,000 personal
and advertising injury aggregate limit.
The Commercial General Liability shall be further endorsed to:
a) To the fullest extent permitted by law, provide additional insured coverage using ISO
form CG 2010 0413 and CG2037 04 13 (or its equivalent) to The Government of the
District of Columbia
b) Coverage available to the additional insureds shall apply on a primary and non-
contributing basis as respects any other insurance, deductibles, or self-insurance
available to the additional insureds
c) A waiver of subrogation in favor of The Government of the District of Columbia
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d) Any Annual Aggregate shall apply on a per location or per project basis
e) Defense costs shall be in addition to and not erode the limits of liability
2. Automobile Liability Insurance - The Contractor shall provide evidence satisfactory to the CO of
commercial (business) automobile liability insurance written on ISO form CA 00 01 10 13 (or
another form with coverage at least as broad and approved by the CO in writing) including
coverage for all owned, hired, borrowed and non-owned vehicles and equipment used by the
Contractor in connection with work under this agreement, with a minimum combined single limit
of $1,000,000. Such policy or policies of automobile liability insurance shall be written on an
"occurrence" (as opposed to a "claims made") basis.
The Commercial Auto Liability policy shall be further endorsed to:
a) To the fullest extent permitted by law, provide additional insured coverage to The
Government of the District of Columbia
b) Coverage available to the additional insureds shall apply on a primary and non-
contributing basis as respects any other insurance, deductibles, or self-insurance
available to the additional insureds
c) A waiver of subrogation in favor of The Government of the District of Columbia
d) Defense costs shall be in addition to and not erode the limits of liability
e) If applicable, include Form CA 99 48 03 06 Pollution Liability - Broadened Coverage
for Covered Autos - Business Auto, Motor Carrier, and Truckers (or its equivalent)
f) Moving and Storage Companies shall be required to provide evidence of BMC91 or
BMC91X filing
For Contractors providing transportation:
Contractors providing transportation must additionally comply with the following:
a) Operators holding a restricted WMATC Certificate of Authority must have a single
limit of $1.5 million in combined (bodily injury and physical damage) coverage, or
b) Operators holding an unrestricted WMATC Certificate of Authority must have a
single limit of $5M in combined (bodily injury and physical damage) coverage.
In addition, both types of WMATC certificate holders must have in place the following
Licensing Requirements as applicable:
a) Commercial Driver’s License (CDL) with the following endorsements:
i) P (Passenger): All drivers MUST have a P endorsement enabling them to transport
passengers (16 or more).
ii) S (School Bus): All drivers operating school buses (flashing lights, swing arm
w/stop sign) must also have an S endorsement. Please note that driver credentials
for any vehicles that are converted school buses must have S.
b) Valid (unexpired) US Department of Transportation Medical Examiner Certification
(“Medical Card”).
For Contractors using District Government-Owned Vehicles:
Agencies that provide Contractors with District Government-owned or leased motor vehicles are
responsible for ensuring that such vehicles are used only for the performance under this
Contract. Contractor and its subcontractors are prohibited from using such vehicles for home-to-
work transportation unless specifically provided for under the terms of the contract and approved
in writing by the Contracting Officer, or otherwise provided by law. Contractor shall obtain
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automobile liability insurance with a minimum combined single limit of $1,000,000 to cover
bodily injury and property damage to protect the Contractor and the District Government against
third-party claims arising from the use of District Government-owned vehicles. The Commercial
Auto Liability Policy shall be endorsed to include:
a) To the fullest extent permitted by law, provide additional insured coverage to The
Government of the District of Columbia;
b) Coverage available to the additional insureds shall apply on a primary and non-
contributing basis as respects any other insurance, deductibles, or self-insurance
available to the additional insureds; and
c) A waiver of subrogation in favor of The Government of the District of Columbia.
In the event of loss, destruction, or damage to any government-owned vehicles used in the
performance of contact, Contractor shall be liable for full cost of repair or replacement of lost,
destroyed, or damaged vehicle.
3. Workers’ Compensation Insurance - The Contractor shall provide evidence satisfactory to the
CO of Workers’ Compensation insurance in accordance with the statutory mandates of the
District of Columbia or the jurisdiction in which the contract is performed.
Employer’s Liability Insurance - The Contractor shall provide evidence satisfactory to the CO of
employer’s liability insurance as follows: $500,000 per accident for injury; $500,000 per
employee for disease; and $500,000 for policy disease limit.
The Workers Compensation and Employers Liability shall be further endorsed to:
a) Include a Waiver of Subrogation in favor of The Government of the District of Columbia.
b) Where applicable, include United States Longshore and Harbor Workers Compensation
Act (USL&H)
c) Where applicable, include Jones Act Coverage for seamen or crew members on an “if
any” basis.
4. Media Liability and Network Security/Privacy (Cyber) Liability Insurance covering acts, errors,
omissions, and violation of any consumer protection laws arising out of Contractor’s operations
or services with a limit of $5,000,000 per claim and in the aggregate. Such coverage shall
include but not be limited to, third party and first party coverage for loss or disclosure of any
data, including personally identifiable information and payment card information, network
security failure, violation of any consumer protection laws, unauthorized access and/or use or
other intrusions, infringement of any intellectual property rights (except patent), negligence or
breach of duty to use reasonable care, breach of any duty of confidentiality, invasion of privacy,
or violations of any other legal protections for personal information, defamation, libel, slander,
commercial disparagement, negligent transmission of computer virus, or use of computer
networks in connection with denial of service attacks. Such coverage shall include regulatory
defense and fines/penalties in any jurisdiction anywhere in the world. Such coverage shall
include contractual privacy coverage for data breach response and crisis management costs that
would be incurred by Contractor on behalf of The Government of the District of Columbia in the
event of a data breach including legal and forensic expenses, notification costs, credit monitoring
costs, and costs to operate a call center. Contractor shall maintain coverage in force during the
term of this Agreement and for an extended reporting period of not less than two (2) years after.
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5. Technology Liability Insurance (Errors & Omissions) - The Contractor shall provide Technology
Liability Insurance (Errors and Omissions) to cover liability resulting from any error or omission
in the performance of professional services under this Contract. The policy shall provide limits
of $2,000,000 per claim or per occurrence for each wrongful act and $2,000,000 annual
aggregate. The Contractor warrants that any applicable retroactive date precedes the date the
Contractor first performed any professional services for the Government of the District of
Columbia and that continuous coverage will be maintained or an extended reporting period will
be exercised for a period of at least ten years after the completion of the professional services.
Limits may not be shared with other lines of coverage.
6. Professional Liability Insurance (Errors & Omissions) - The Contractor shall provide
Professional Liability Insurance (Errors and Omissions) to cover liability resulting from any
error or omission in the performance of professional services under this Contract. The policy
shall provide limits of $1,000,000 per claim or per occurrence for each wrongful act and
$2,000,000 annual aggregate. The Contractor warrants that any applicable retroactive date
precedes the date the Contractor first performed any professional services for the Government of
the District of Columbia and that continuous coverage will be maintained or an extended
reporting period will be exercised for a period of at least ten years after the completion of the
professional services. Limits may not be shared with other lines of coverage.
7. Commercial Umbrella or Excess Liability - The Contractor shall provide evidence satisfactory to
the CO of commercial umbrella with minimum limits of $5,000,000 per occurrence and
$5,000,000 in the annual aggregate. Coverage must excess of required commercial general
liability, commercial auto liability, and employers’ liability. The insurance required under this
paragraph shall be written in a form that annually reinstates all required limits. Coverage shall be
primary to any insurance, self -insurance or reinsurance maintained by The Government of the
District of Columbia and the “other insurance” provision must be amended in accordance with this
requirement and principles of vertical exhaustion.
8. Crime Insurance (3rd Party Indemnity) - The Contractor shall provide a Crime policy including
3rd party fidelity to cover the dishonest acts of subcontractor s, its employees and/or volunteers
which result in a loss to the District. The Government of the District of Columbia shall be included
as loss payee. The policy shall provide a limit of $400,000 per occurrence.
9. Employment Practices Liability - The Contractor shall provide evidence satisfactory to the CO
with respect to the operations performed to cover the defense of claims arising from employment
related wrongful acts including but not limited to: Discrimination, Sexual Harassment, Wrongful
Termination, Workplace Torts, "Bullying" in "any location" and "by any means," including the
Internet, whether between employees of contractor or against third parties. Employment Practices
Liability coverage must specifically state Third Party Liability c overage is included. Contractor
will indemnify and defend The Government of the District of Columbia should it be named co-
defendant or be subject to or party of any claim. Coverage shall also extend to Temporary Help
Firms and Independent Contractors hired by Contractor. The policy shall provide limits of not less
than $1,000,000 for each wrongful act and $2,000,000 annual aggregate for each wrongful act.
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10. Installation-Floater Insurance - For projects not involving structural alterations, the Contractor
shall provide an installation floater policy with a limit equal to the Property values being
installed as part of the project. The policy shall cover property while located at the project site, at
temporary locations, or in transit; deductibles will be the sole responsibility of the Contractor.
C. SUBCONTRACTOR INSURANCE REQUIREMENTS
Any and all subcontractors engaged by Contractor for work under this agreement shall be
required to have the same insured required of Contractor. Should the Contractor wish to propose
different insurance requirements for the subcontractor than the ones outlined in the Contract,
then, prior to commencement of work by the subcontractor, the Contractor shall submit in
writing the name and brief description of work to be performed by the subcontractor to the CO.
The CO will promptly provide in writing to the Contractor with a decision regarding the
insurance requirements applicable to the subcontractor. When requested by the CO, the
Contractor must provide proof of the subcontractor's required insurance prior to commencement
of work by the subcontractor.
D. PRIMARY AND NONCONTRIBUTORY INSURANCE
The insurance required herein shall be primary to and will not seek contribution from any other
insurance, reinsurance or self-insurance including any deductible or retention, maintained by the
Government of the District of Columbia.
E. DURATION. The Contractor shall carry all required insurance until all contract work is
accepted by The Government of the District of Columbia and shall carry listed coverages for ten
years for construction projects following final acceptance of the work performed under this
contract and two years for non-construction related contracts.
F. LIABILITY. These are the required minimum insurance requirements established by The
Government of the District of Columbia. However, it is understood that The Government of the
District of Columbia does not in any way represent that the insurance or the limits of insurance
specified herein are sufficient or adequate to protect your interests or liabilities and will not in
any way limit the contractor’s liability under this contract.
G. CONTRACTOR’S PROPERTY. Contractor and subcontractors are solely responsible for any
loss or damage to their personal property, including but not limited to tools and equipment,
scaffolding, and temporary structures, rented machinery, or owned and leased equipment. A
waiver of subrogation shall apply in favor of The Government of the District of Columbia.
H. MEASURE OF PAYMENT. The Government of the District of Columbia shall not make any
separate measure or payment for the cost of insurance and bonds. The Contractor shall include
all the costs of insurance and bonds in the contract price.
I. NOTIFICATION. The Contractor shall ensure that all policies provide that the CO shall be
given thirty (30) days prior written notice in the event of cancellation, non-renewal, or material
changes to the extent such cancellation or material changes results in Contractor no long
complying with the above requirements. The Contractor shall provide the CO with ten (10) days’
prior written notice in the event of non-payment of premium. The Contractor will also provide
the CO with an updated Certificate of Insurance should its insurance coverages renew during the
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contract. The Government of the District of Columbia may reasonably change the above
insurance coverage requirements during the Term by giving Contractor at least 30 days’ notice of
the change. Contractor must comply, at your expense, and deliver to the CO evidence of
compliance before the change becomes effective.
J. CERTIFICATES OF INSURANCE. The Contractor must send to CO, at least 10 days after
execution of this Agreement, certificates of insurance evidencing the required insurance
coverage and endorsements required herein. Contractor must also provide us with evidence of
renewal before the expiration date of each insurance policy. Contractor is responsible for
providing us with 30 days advanced written notice if the certificate of insurance by the insurer
has been canceled, reduced in coverage, or otherwise altered. Certificates of insurance must
reference the corresponding contract number. Evidence of insurance shall be submitted to:
The Government of the District of Columbia
And mailed to the attention of:
Deborah J. White,
Office of Contracting and Procurement
Marion S. Barry, Jr. Building
441 4th St. NW Suite 330 South
202-409-0183 (cell)
deborahj.white@dc.gov
The CO may request, and the Contractor shall promptly deliver updated certificates of insurance,
endorsements indicating the required coverages, and/or certified copies of the insurance policies.
If the insurance initially obtained by the Contractor expires prior to completion of the contract,
renewal certificates of insurance and additional insured and other endorsements shall be
furnished to the CO prior to the date of expiration of all such initial insurance. For all coverage
required to be maintained after completion, an additional certificate of insurance evidencing such
coverage shall be submitted to the CO on an annual basis as the coverage is renewed (or
replaced).
K. DISCLOSURE OF INFORMATION. The Contractor agrees that The Government of the
District of Columbia may disclose the name and contact information of its insurers to any third
party which presents a claim against The Government of the District of Columbia for any
damages or claims resulting from or arising out of work performed by the Contractor, its agents,
employees, servants or subcontractors in the performance of this contract.
L. CARRIER RATINGS. All Contractor’s and its subcontractors’ insurance required in connection
with this contract shall be written by insurance companies with an A.M. Best Insurance Guide
rating of at least A- VII or better (or the equivalent by any other rating agency) and licensed in
the District of Columbia.
M. WARRANTIES. When applicable, the Contractor should be named as an additional insured on
the applicable manufacturer’s/distributer’s Commercial General Liability policy using Insurance
Services Office, Inc. (“ISO”) form CG 20 15 04 13 (or another occurrence-based form with
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coverage at least as broad). CO should collect, review for accuracy, and maintain all warranties
for goods and services.
I.9 EQUAL EMPLOYMENT OPPORTUNITY
In accordance with the District of Columbia Administrative Issuance System, Mayor’s Order 85-
85 dated June 10, 1985, the forms for completion of the Equal Employment Opportunity
Information Report are incorporated herein as Section J.3. An award cannot be made to any
bidder who has not satisfied the equal employment requirements.
I.10 ORDER OF PRECEDENCE
The contract awarded as a result of this IFB will contain the following clause:
ORDER OF PRECEDENCE
A conflict in language shall be resolved by giving precedence to the document in the highest order of
priority that contains language addressing the issue in question. The following documents are
incorporated into the contract by reference and made a part of the contract in the following order of
precedence:
(1) An applicable Court Order, if any
(2) Letter Contract
(3) Contract document
(4) Standard Contract Provisions
(5) Contract attachments other than the Standard Contract Provisions
(6) IFB, as amended
(7) Bid
I.11 DISPUTES
Delete clause 14, Disputes, of the Standard Contract Provisions dated July 2010 for use with
District of Columbia Government Supplies and Services Contracts and substitute the following
clause 14, Disputes, in its place:
14. Disputes
All disputes arising under or relating to the contract shall be resolved as provided herein.
(a) Claims by the Contractor against the District: Claim, as used in paragraph (a) of
this clause, means a written assertion by the Contractor seeking, as a matter of right,
the payment of money in a sum certain, the adjustment or interpretation of contract
terms, or other relief arising under or relating to the contract. A claim arising under a
contract, unlike a claim relating to that contract, is a claim that can be resolved under
a contract clause that provides for the relief sought by the claimant
(1) All claims by a Contractor against the District arising under or relating to a contract shall
be in writing and shall be submitted to the CO for a decision. The Contractor’s claim
shall contain at least the following:
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(i) A description of the claim and the amount in dispute;
(ii) Data or other information in support of the claim;
(iii) A brief description of the Contractor’s efforts to resolve the dispute prior to filing
the claim; and
(iii) The Contractor’s request for relief or other action by the CO.
(2) The CO may meet with the Contractor in a further attempt to resolve the claim by
agreement.
(3) The CO shall issue a decision on any claim within 120 calendar days after receipt of the
claim. Whenever possible, the CO shall take into account factors such as the size and
complexity of the claim and the adequacy of the information in support of the claim
provided by the Contractor.
(4) The CO’s written decision shall do the following:
(i) Provide a description of the claim or dispute;
(ii) Refer to the pertinent contract terms;
(iii) State the factual areas of agreement and disagreement;
(iv) State the reasons for the decision, including any specific findings
of fact, although specific findings of fact are not required and, if made,
shall not be binding in any subsequent proceeding;
(v) If all or any part of the claim is determined to be valid, determine
the amount of monetary settlement, the contract adjustment to be
made, or other relief to be granted;
(vi) Indicate that the written document is the CO’s final decision; and
(vii) Inform the Contractor of the right to seek further redress by appealing
the decision to the Contract Appeals Board.
(5) Failure by the CO to issue a decision on a contract claim within 120 days of receipt of the
claim will be deemed to be a denial of the claim and will authorize the commencement of
an appeal to the Contract Appeals Board as provided by D.C. Official Code § 2-360.04.
(6) If a contractor is unable to support any part of its claim and it is determined that
the inability is attributable to a material misrepresentation of fact or fraud on the
part of the Contractor, the Contractor shall be liable to the District for an amount
equal to the unsupported part of the claim in addition to all costs to the District
attributable to the cost of reviewing that part of the Contractor’s claim. Liability
under this paragraph (a)(6) shall be determined within six (6) years of the
commission of the misrepresentation of fact or fraud.
(7) Pending final decision of an appeal, action, or final settlement, the Contractor shall
proceed diligently with performance of the contract in accordance with the decision of
the CO.
(b) Claims by the District against the Contractor: Claim as used in paragraph (b) of
this clause, means a written demand or written assertion by the District seeking, as a
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matter of right, the payment of money in a sum certain, the adjustment of contract
terms, or other relief arising under or relating to the contract. A claim arising under a
contract, unlike a claim relating to that contract, is a claim that can be resolved under
a contract clause that provides for the relief sought by the claimant.
(1) The CO shall decide all claims by the District against a contractor arising under or
relating to a contract.
(2) The CO shall send written notice of the claim to the contractor. The CO’s written
decision shall do the following:
(i) Provide a description of the claim or dispute;
(ii) Refer to the pertinent contract terms;
(iii) State the factual areas of agreement and disagreement;
(iv) State the reasons for the decision, including any specific findings of
fact, although specific findings of fact are not required and, if made,
shall not be binding in any subsequent proceeding;
(v) If all or any part of the claim is determined to be valid, determine the amount
of monetary settlement, the contract adjustment to be made, or other relief to
be granted;
(vi) Indicate that the written document is the CO’s final decision; and
(vii) Inform the Contractor of the right to seek further redress by appealing
the decision to the Contract Appeals Board.
(3) The CO shall support the decision by reasons and shall inform the
Contractor of its rights as provided herein.
(4) Before or after issuing the decision, the CO may meet with the Contractor to
attempt to resolve the claim by agreement.
(5) The authority contained in this paragraph (b) shall not apply to a claim or dispute
for penalties or forfeitures prescribed by statute or regulation which another
District agency is specifically authorized to administer, settle or determine.
(6) This paragraph shall not authorize the CO to settle, compromise, pay, or
otherwise adjust any claim involving fraud.
(c) Decisions of the CO shall be final and not subject to review unless the Contractor timely
commences an administrative appeal for review of the decision, by filing a complaint
with the Contract Appeals Board, as authorized by D.C. Official Code § 2-360.04.
(d) Pending final decision of an appeal, action, or final settlement, the Contractor
shall proceed diligently with performance of the contract in accordance with the
decision of the CO.
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I.12 CHANGES
Delete clause 15, Changes, of the Standard Contract Provisions dated July 2010 for use with
District of Columbia Government Supplies and Services Contracts and substitute the following
clause 15, Changes, in its place:
15. Changes:
(a) The CO may, at any time, by written order, and without notice to the surety, if any, make
changes in the contract within the general scope hereof. If such change causes an increase or
decrease in the cost of performance of the contract, or in the time required for performance,
an equitable adjustment shall be made. Any claim for adjustment for a change within the
general scope must be asserted within ten (10) days from the date the change is ordered;
provided, however, that the CO, if he or she determines that the facts justify such action,
may receive, consider and adjust any such claim asserted at any time prior to the date of
final settlement of the contract. If the parties fail to agree upon the adjustment to be made,
the dispute shall be determined as provided in clause 14 Disputes.
(b) The District shall not require the Contractor, and the Contractor shall not require a
subcontractor, to undertake any work that is beyond the original scope of the contract or
subcontract, including work under a District-issued change order, when the additional work
increases the contract price beyond the not-to-exceed price or negotiated maximum price of
this contract, unless the CO:
(1) Agrees with Contractor, and if applicable, the subcontractor on a price for the
additional work;
(2) Obtains a certification of funding to pay for the additional work;
(3) Makes a written, binding commitment with the Contractor to pay for the
additional work within 30-days after the Contractor submits a proper invoice; and
(4) Provides the Contractor with written notice of the funding certification.
(c) The Contractor shall include in its subcontracts a clause that requires the Contractor to:
(1) Within 5 business days of its receipt of notice the approved additional funding,
provide the subcontractor with notice of the amount to be paid to the
subcontractor for the additional work to be performed by the subcontractor;
(2) Pay the subcontractor any undisputed amount to which the subcontractor is
entitled for the additional work within 10 days of receipt of payment from the
District; and
(3) Notify the subcontractor and CO in writing of the reason the Contractor withholds
any payment from a subcontractor for the additional work.
(d) Neither the District, Contractor, nor any subcontractor may declare another party to be in
default, or assess, claim, or pursue damages for delays, until the parties to agree on a price
for the additional work.
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I.13 NON-DISCRIMINATION CLAUSE
Delete clause 19, Non-Discrimination Clause, of the Standard Contract Provisions dated July 2010 for
use with District of Columbia Government Supplies and Services Contracts and substitute the following
clause 19, Non-Discrimination Clause, in its place:
19. Non-Discrimination Clause:
(a) The Contractor shall not discriminate in any manner against any employee or applicant for
employment that would constitute a violation of the District of Columbia Human Rights Act,
effective December 13, 1977, as amended (D.C. Law 2-38; D.C. Official Code § 2-1401.01
et seq.) (“Act”, as used in this clause). The Contractor shall include a similar clause in all
subcontracts, except subcontracts for standard commercial supplies or raw materials. In
addition, the Contractor agrees, and any subcontractor shall agree, to post in conspicuous
places, available to employees and applicants for employment, a notice setting forth the
provisions of this non-discrimination clause as provided in section 251 of the Act.
(b) Pursuant to Mayor’s Order 85-85, (6/10/85), Mayor’s Order 2002-175 (10/23/02), Mayor’s
Order 2011-155 (9/9/11) and the rules of the Office of Human Rights, Chapter 11 of Title 4
of the D.C. Municipal Regulations, the following clauses apply to the contract:
(1) The Contractor shall not discriminate against any employee or applicant for
employment because of actual or perceived: race, color, religion, national
origin, sex, age, marital status, personal appearance, sexual orientation,
gender identity or expression, family responsibilities, genetic information,
disability, matriculation, political affiliation, or credit information. Sexual
harassment is a form of sex discrimination which is prohibited by the Act.
In addition, harassment based on any of the above protected categories is
prohibited by the Act.
(2) The Contractor agrees to take affirmative action to ensure that applicants
are employed, and that employees are treated during employment, without
regard to their actual or perceived: race, color, religion, national origin, sex,
age, marital status, personal appearance, sexual orientation, gender identity
or expression, family responsibilities, genetic information, disability,
matriculation, political affiliation, or credit information. The affirmative
action shall include, but not be limited to the following:
(a) employment, upgrading or transfer;
(b) recruitment, or recruitment advertising;
(c) demotion, layoff or termination;
(d) rates of pay, or other forms of compensation; and
(e) selection for training and apprenticeship.
(3) The Contractor agrees to post in conspicuous places, available to employees
and applicants for employment, notices to be provided by the contracting
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agency, setting forth the provisions in paragraphs 19(b)(1) and (b)(2)
concerning non-discrimination and affirmative action.
(4) The Contractor shall, in all solicitations or advertisements for employees
placed by or on behalf of the Contractor, state that all qualified applicants
will receive consideration for employment pursuant to the non-
discrimination requirements set forth in paragraph 19(b)(2).
(5) The Contractor agrees to send to each labor union or representative of
workers with which it has a collective bargaining agreement or other
contract or understanding, a notice to be provided by the contracting
agency, advising the said labor union or workers’ representative of that
contractor’s commitments under this nondiscrimination clause and the Act,
and shall post copies of the notice in conspicuous places available to
employees and applicants for employment.
(6) The Contractor agrees to permit access to its books, records, and accounts
pertaining to its employment practices, by the Chief Procurement Officer or
designee, or the Director of the Office of Human Rights or designee, for
purposes of investigation to ascertain compliance with the Act, and to
require under terms of any subcontractor agreement each subcontractor to
permit access of such subcontractors’ books, records, and accounts for such
purposes.
(7) The Contractor agrees to comply with the provisions of the Act and with all
guidelines for equal employment opportunity applicable in the District
adopted by the Director of the Office of Human Rights, or any authorized
official.
(8) The Contractor shall include in every subcontract the equal opportunity
clauses, i.e., paragraphs 19(b)(1) through (b)(9) of this clause, so that such
provisions shall be binding upon each subcontractor.
(9) The Contractor shall take such action with respect to any subcontract as the CO
may direct as a means of enforcing these provisions, including sanctions for
noncompliance; provided, however, that in the event the Contractor becomes
involved in, or is threatened with, litigation with a subcontractor or vendor as a
result of such direction by the contracting agency, the Contractor may request the
District to enter into such litigation to protect the interest of the District.
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I.14 COST AND PRICING DATA
Delete clause 25, Cost and Pricing Data, of the Standard Contract Provisions dated July 2010 for use
with District of Columbia Government Supplies and Services Contracts.
I.15 ESTIMATED QUANTITIES
It is the intent of the District to secure a contract for all of the needs of the designated agencies for items
specified herein which may occur during the contract term. The District agrees that it will purchase its
requirements of the articles or services included herein from the Contractor. Articles or services
specified herein have a history of repetitive use in the District agencies. The estimated quantities stated
reflect the best estimates available. They shall not be construed to limit the quantities which may be
ordered from the Contractor by the District or to relieve the Contractor of his obligation to fill all such
orders. Orders will be placed from time to time if and when needs arise for delivery, all charges prepaid,
to the ordering agency. The District does not guarantee to order any specific quantities of any item(s) or
work hours of service.
I.16 CAMPAIGN FINANCE REFORM
I.16.1 Mandatory Certification
I.16.1.1 The Contractor shall certify that it has read and is in compliance with the Campaign Finance
Reform Amendment Act of 2018, effective March 13, 2019 (D.C. Law 22-250; D.C. Official Code § 1-
1001.03 et seq.). This certification is included in the Bidder/Offeror Certification Form.
I.16.1.2 The Contractor shall re-certify prior to the exercise of any option period that it has read and is
in compliance with the Campaign Finance Reform Amendment Act of 2018, effective March 13, 2019
(D.C. Law 22-250; D.C. Official Code § 1-1001.03 et seq.). This certification is included in the
Bidder/Offeror Certification Form.
I.16.2 Reporting Contractor’s Principals
Contractors shall inform the contracting officer of any change to its principals during the term of the
contract within thirty (30) days of its occurrence.
I.16.3 Prohibited Contributions
I.16.3.1 For contracts with a maximum aggregate value (the total sum of the contract ceiling for the base
period and any subsequent option periods) of between $250,000 and up to and including
$1,000,000 and a base period of performance of 1 year or less, neither the Contractor nor any of
its principals may make any contribution to the Mayor, any candidate for Mayor, any political
committee affiliated with the Mayor or a candidate for Mayor, or any constituent-service
program affiliated with the Mayor for the period from the date of contract award through one
year after the contract ends or is terminated.
I.16.3.2 For contracts with a maximum aggregate value (the total sum of the contract ceiling for the base
period and any subsequent option periods) of over $1,000,000 or with a base period of longer
than 1 year, neither the Contractor nor any of its principals may make any contribution to the
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Mayor, any candidate for Mayor, any political committee affiliated with the Mayor or a
candidate for Mayor, any constituent-service program affiliated with the Mayor, any
Councilmember, any candidate for Councilmember, any political committee affiliated with a
Councilmember or a candidate for Councilmember, or any constituent-service program affiliated
with a Councilmember for the period from the date of contract award through one year after the
contract ends or is terminated.
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I.17 AMERICANS WITH DISABILITIES ACT of 1990 (ADA)
During the performance of the contract, the Contractor and all of its subcontractors shall comply with
the ADA. The ADA makes it unlawful to discriminate in employment against a qualified individual
with a disability. Contractors providing public transportation shall comply with Title II of the ADA.
Contractors providing public accommodation shall comply with Title III of the ADA. Contractors
providing telecommunication shall comply with Title IV of the ADA. See 42 U.S.C. § 12101 et seq.
INTENTIONALLY LEFT BLANK
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SECTION J: ATTACHMENTS
The following list of attachments is incorporated into the solicitation by reference.
Attachment
Number Document
J.1
Government of the District of Columbia Standard Contract Provisions for
Use with the Supplies and Services Contracts (July 2010)
available at http://ocp.dc.gov, under Quick Links click on “Required
Solicitation Documents”
J.2 U.S. Department of Labor Wage Determination No. 2015-4281
No. 34, July 8, 2025.
J.3
Equal Employment Opportunity Employer Information Report and Mayor’s
Order 85-85
available at available at http://ocp.dc.gov, under Quick Links click on
“Required Solicitation Documents”
J.4
Department of Employment Services First Source Employment Agreement
available at http://ocp.dc.gov, under Quick Links click on “Required
Solicitation Documents”
J.5
Way to Work Amendment Act of 2006 - Living Wage Notice available at
http://ocp.dc.gov, under Quick Links click on “Required Solicitation
Documents”
J.6
Way to Work Amendment Act of 2006 - Living Wage Fact Sheet available at
http://ocp.dc.gov, under Quick Links click on “Required Solicitation
Documents”
J.7 Tax Certification Affidavit available at http://ocp.dc.gov, under Quick Links
click on “Required Solicitation Documents”
J.8 Subcontracting Plan (if required by law) available at http://ocp.dc.gov, under
Quick Links click on “Required Solicitation Documents”
J.9
First Source Initial Employment Plan (if contract is $300,000 or more)
available at http://ocp.dc.gov, under Quick Links click on “Required
Solicitation Documents”