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MURIEL BOWSER
MAYOR
June 29, 2026
Honorable Phil Mendelson
Chairman
Council of the District of Columbia
John A. Wilson Building
1350 Pennsylvania Avenue, NW, Suite 504
Washington, DC 20004
Dear Chairman Mendelson:
Pursuant to section 451 of the District of Columbia Home Rule Act (D.C. Official Code § 1 -
204.51) and section 202 of the Procurement Practices Reform Act of 2010 (D.C. Official Code §
2-352.02), enclosed for consideration and approval by the Council of the District of Columbia is
proposed Contract No. CW133324 with Language Line Services, Inc. in the not-to-exceed amount
of $2,000,000. The period of performance is one year from the date of the award.
Under the proposed contract, Language Line Services, Inc. will provide remote telephonic
language interpretation services and language proficiency training and testing services.
My administration is available to discuss any questions you may have regarding the proposed
contract. In order to facilitate a response to any questions you may have, please have your staff
contact Marc Scott, Chief Operating Officer, Office of Contracting and Procurement, at (202) 724-
8759.
I look forward to the Council’s favorable consideration of this contract.
Sincerely,
Muriel Bowser
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GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of Contracting and Procurement
Pursuant to section 202(c) of the Procurement Practices Reform Act of 2010, as amended, D.C.
Official Code § 2-352.02(c), the following contract summary is provided:
COUNCIL CONTRACT SUMMARY
(Standard)
(A) Contract Number: CW133324
Proposed Contractor: Language Line Services, Inc.
Proposed Contractor’s Principals: Bonaventura A. Cavaliere
Contract Amount (Base Period): Not-to-exceed (NTE) $2,000,000
Unit and Method of Compensation: Fixed Unit Price
Term of Contract: One year from date of award
Type of Contract: Requirements
Source Selection Method: Cooperative Agreement
(B) For a contract containing option periods, the contract amount for the base period and for
each option period. If the contract amount for one or more of the option periods differs from
the amount for the base period, provide an explanation of the reason for the difference:
Base Period Amount: NTE $2,000,000
Option Period 1 Amount: NTE $2,000,000
Explanation of difference from base period (if applicable): There is no difference in the
amounts.
Option Period 2 Amount: NTE $2,000,000
Explanation of difference from base period (if applicable): There is no difference in the
amounts.
Option Period 3 Amount: NTE $2,000,000
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Explanation of difference from base period (if applicable): There is no difference in the
amounts.
Option Period 4 Amount: NTE $2,000,000
Explanation of difference from base period (if applicable): There is no difference in the
amounts.
(C) The goods or services to be provided, the methods of delivering goods or services, and any
significant program changes reflected in the proposed contract:
The Office of Contracting and Procurement, on behalf of the Office of the Chief Technology Officer,
seeks a contractor to provide remote telephonic language interpretation services and language
proficiency training and testing services. These services shall be used by District Government
employees and users of District Government services and shall provide the District’s limited and non-
English proficient residents with greater access for participation in their programs, services, and
activities. The provis ion of these services is required by the District of Columbia DC Language
Access Act of 2004.
(D) The selection process, including the number of offerors, the evaluation criteria, and the
evaluation results, including price, technical or quality, and past performance components:
The District’s procurement regulations allow acquisition by the use of cooperative agreements
when a cooperative agreement meets the District’s minimum requirements and offers pricing that is
most advantageous to the District.
In accordance with the 27 DCMR, Chapter 21, Section 2100, the District shall satisfy requirements
by unitizing cooperative agreements when no preceding sources are fitting. The OMNIA R210605
satisfies the District’s minimum requirements and offers the District a lower price than what would
otherwise not be offered through the formation of a new contract or procurement vehicle.
This proposed contract, leveraging the competitively solicited OMNIA agreement, has pricing that
was determined fair and reasonable at the time of award.
(E) A description of any bid protest related to the award of the contract, including whether the
protest was resolved through litigation, withdrawal of the protest by the protestor, or
voluntary corrective action by the District. Include the identity of the protestor, the grounds
alleged in the protest, and any deficiencies identified by the District as a result of the protest:
There has been no protest filed in relation to the award of this contract.
(F) A description of any other contracts the proposed contractor is currently seeking or holds
with the District:
Not applicable
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(G) The background and qualifications of the proposed contractor, including its organization,
financial stability, personnel, and performance on past or current government or private
sector contracts with requirements similar to those of the proposed contract:
Language Line Services, Inc. is the world's largest provider of spoken-word interpretation services,
operating as a subsidiary of the global digital services leader Teleperformance. Founded in 1982
and headquartered in Monterey, California, the company facilitates over 85 million interactions
annually across 240+ languages. Proving their ability to provide the necessary production,
construction, technical equipment and facilities to perform successfully under the proposed
contract;
(H) A summary of the subcontracting plan required under section 2346 of the Small, Local, and
Disadvantaged Business Enterprise Development and Assistance Act of 2005, as amended,
D.C. Official Code § 2-218.01 et seq. (“Act”), including a certification that the subcontracting
plan meets the minimum requirements of the Act and the dollar volume of the portion of the
contract to be subcontracted, expressed both in total dollars and as a percentage of the total
contract amount:
Subcontracting is not required for this contract.
(I) Performance standards and the expected outcome of the proposed contract:
Language Line Services, Inc.’s, performance, will be regularly and routinely monitored by the Office
of the Chief Technology Officer. The Contractor will submit quarterly performance reports including
call volumes, response times, interpreter usage by language, service interruptions and complaint
resolution data.
(J) The amount and date of any expenditure of funds by the District pursuant to the contract
prior to its submission to the Council for approval:
No funds have been expended by the District.
(K) A certification that the proposed contract is within the appropriated budget authority for the
agency for the fiscal year and is consistent with the financial plan and budget adopted in
accordance with D.C. Official Code §§ 47-392.01 and 47-392.02:
The Office of the Chief Financial Officer has certified that funding is consistent with the applicable
financial plan and budget.
(L) A certification that the contract is legally sufficient, including whether the proposed
contractor has any pending legal claims against the District:
The proposed contract has been determined to be legally sufficient by the Office of the Attorney
General. The contractor does not have any pending legal claims against the District.
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(M) A certification that the Citywide Clean Hands database indicates that the proposed contractor
is current with its District taxes. If the Citywide Clean Hands Database indicates that the
proposed contractor is not current with its District taxes, either: (1) a certification that the
contractor has worked out and is current with a payment schedule approved by the District;
or (2) a certification that the contractor will be current with its District taxes after the District
recovers any outstanding debt as provided under D.C. Official Code § 2-353.01(b):
The Citywide Clean Hands database indicates that the contractor is current with its District taxes.
(N) A certification from the proposed contractor that it is current with its federal taxes, or has
worked out and is current with a payment schedule approved by the federal government:
According to information provided on the bidder offeror certification, Language Line Services Inc.
has certified that the organization is current with its federal taxes.
(O) A certification that the proposed contractor has been determined not to violate section 334a of
the Board of Ethics and Government Accountability Establishment and Comprehensive
Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-1163.34a; and (2) A
certification from the proposed contractor that it currently is not and will not be in violation
of section 334a of the Board of Ethics and Government Accountability Establishment and
Comprehensive Ethics Reform Amendment Act of 2011, D.C. Official Code § 1-1163.34a:
According to the bidder/offeror certification submitted by Language Line Services, Inc. the
proposed contractor is not and will not be in violation of section 334a of the Board of Ethics and
Government Accountability Establishment and Comprehensive Ethics Reform Amendment Act of
2011, D.C. Official Code § 1-1163.34
(P) The status of the proposed contractor as a certified local, small, or disadvantaged business
enterprise as defined in the Small, Local, and Disadvantaged Business Enterprise
Development and Assistance Act of 2005, as amended; D.C. Official Code § 2-218.01 et seq.:
The contractor, Language Line Services Inc., is not a certified local, small or disadvantaged
business enterprise.
(Q) Other aspects of the proposed contract that the Chief Procurement Officer considers
significant:
None
(R) A statement indicating whether the proposed contractor is currently debarred from providing
services or goods to the District or federal government, the dates of the debarment, and the
reasons for debarment:
The contractor is not listed on the District of Columbia’s Excluded Parties list nor registered in the
SAM.gov database. The submitted bidder offeror certification does not indicate the contractor is or
has been debarred from providing services to any governmental entity.
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(S) Any determination and findings issues relating to the contract’s formation, including any
determination and findings made under D.C. Official Code § 2-352.05 (privatization
contracts):
Determination and Findings for Contractor Responsibility
Determination and Findings for Price Reasonableness
Determination and Findings for Use of Cooperative Contracts
(T) Where the contract, and any amendments or modifications, if executed, will be made
available online:
ocp.dc.gov
(U) Where the original solicitation, and any amendments or modifications, will be made available
online:
ocp.dc.gov
*
*
* Governmentofthe DistrictofColumbia
mmm OiceoftheChiefFinancialOfficer 110144Street,SWFmt OfficeofTaxandRevenue Washington,DC20024
DateofNotice:April23,2026 NoticeNumber:10016577795 =
LANGUAGELINESERVICES,INC. FEIN:#*-*67101LOWERRAGSDALEDRBLDG2 CaseID:18963980MONTEREYCA93940-5747
CERTIFICATE OF CLEAN HANDS
AsreportedintheCleanHandssystem,theabovereferencedindividual/entityhasnooutstandingliabilitywith the Districtof Columbia Office of Tax and Revenue or the Department of Employment
Services.As of the date above, the individual/entityhas complied with DC Code § 47-2862, therefore
thisCertificateof Clean Hands isissued.
TITLE 47. TAXATION, LICENSING, PERMITS, ASSESSMENTS, AND FEES
CHAPTER28GENERALLICENSESUBCHAPTERII.CLEANHANDSBEFORERECEIVINGA LICENSEOR PERMITD.C.CODE§47-2862(2006)§47-2862PROHIBITIONAGAINSTISSUANCEOFLICENSEOR PERMIT
AuthorizedBy Melinda Jenkins
Branch Chief,Collectionand EnforcementAdministration
Tovalidatethiscertificate,pleasevisitMyTax.DC.gov.OntheMyTaxDC homepage,clickthe
“ValidateaCertificateofCleanHands”hyperlinkundertheCleanHandssection.
{1014thStreetSW,SuiteW270,Washington,DC20024/Phone:(202)724-5045/MyTax.DC-gov
GOVERNMENT OF THE DISTRICT OF COLUMBIA
OFFICE OF THE CHIEF FINANCIAL OFFICER
GOVERNMENT OPERATIONS CLUSTER
MEMORANDUM
TO: Keyana Alexander
Contract Specialist
Office of Contracting and Procurement
FROM:
DATE:
SUBJECT:
Alemayehu Awas
Agency Fiscal Officer
June 25, 2026
FY 2026 Certification of Funding for Telecom Services - Language Line Service
The Office of Finance and Resource Management (OFRM) and the Buyer Agencies have budgeted sufficient Local and Inter-
Agency funding in FY 2026 to cover estimated telecom costs concerning the above referenced vendor. Funding to cover the
FY 2027 portion of estimated telecom cost concerning the above referenced vendor is contingent upon the approval of the
District’s FY 2027 budget by the Council and the Congress.
Contract Specialist Keyana Alexander
Vendor Name Language Line Services
Fiscal Years FY26 – FY27
Period of Performance 03/17/2026 – 03/16/2027
FY26 03/17/2026 – 09/30/2026
FY27 10/01/2026 – 03/26/2027
Contract Number CW133324
Contract Option Base Year
Amount Requested for FY26 $917,770.00
Amount Requested for FY27 $900,000.00
Amount Requested Total $1,817,770.00
Contract Award Amount NTE: $2,000,000.00
This certified amount is only for MRC wireless services, and it does not include the RTS. If RTS causes the contract to
exceed the certified amount of $1,817,770.00, OCTO will approve the excess amount not exceeding the total
contract value of $2,000,000.00 and the user agencies will load additional budget to telecom project before
Language Line provides the services.
Should you have any questions, please feel free to contact me at 202-727-6535.
441 4th Street, NW – Suite 890N – Washington, DC 20001
Phone: (202) 727-0333 – Fax: (202) 727-2202
GOVERNMENT OF THE DISTRICT OF COLUMBIA
Office of the Attorney General
ATTORNEY GENERAL
BRIAN L. SCHWALB
Commercial Division
MEMORANDUM
TO: Tomás Talamante
Director
Office of Policy and Legislative Affairs
FROM: Robert Schildkraut
Section Chief
Government Contracts Section
DATE: June 12, 2026
SUBJECT: Approval of Contract Award over One Million Dollars
Contractor: Language Line Services, Inc.
Contract Number: CW133324
Contract Amount: NTE $2,000,000
This is to Certify that this Office has reviewed the above-referenced Contract and have found it to
be legally sufficient.
If you have any questions in this regard, please do not hesitate to call me at (202) 724-4018.
______________________________
Robert Schildkraut
GOVERNMENT OF THE DISTRICT OF COLUMBIA
TASK ORDER/DELIVERY ORDER FOR SERVICES
OFFEROR TO COMPLETE BLOCKS 18 & 29
1.REQUISITION NUMBER PAGE
1 o
f 21
2. TASK ORDER AGREEMENT NO.
CW133324
3. Award/Effective Date
See Block 30c.
4. CONTRACT NUMBER
OMNIA
Participation ID:
2638289
5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE
7. FOR SOLICITATION INFORMATION
CO
NTACT Email:
Keyana.Alexander@dc.gov
A. NAME
Keyana Alexander
B. TELEPHONE (No Collect Calls)
202-3069101
8
.OFFER DUE DATE:
9. ISSUED BY
Office of Contracting and Procurement
Information Technology Group
441 4TH Street, N.W., Suite 330 South
Washington, D.C. 20001
10. THIS ACQUISITION IS
UNRESTRICTED
SET ASIDE %FOR
SMALL BUSINESS
SMALL DISADV. BUS.
DCSS
Cooperative
Agreement
SIC:
SIZE STANDARD:
11. DE
LIVERY FOR FOB
DESTINATION UNLESS
BLOCK IS MARKED
N/A
12. PAY
MENT DISCOUNT
TERMS
Net 30 days
13. RESERVED
14. METHOD OF SOLICITATION
RFDO RFQ IFB RFP 2-STEP
5. CONTRACTOR / OFFEROR
LANGUAGE LINE SERVICES, INC.
1 LOWER RAGSDALE DR BLDG 2
MONTEREY CA 93940-5747
16. PAYMENT WILL BE MADE BY CODE
Office of the Chief Technology Officer/ Accounts Payable
200 I Street, S.E.,
Washington, D.C. 20003
15A DUNS NO. 15B TAX ID NO.
17. DELIVER TO
Office of the Chief Technology Officer
200 I Street, S.E., 5th Floor
Washington, D.C. 20003
18. ADMINISTERED BY
Offi
ce of the Chief Technology Officer
200 I Street, S.E., 5th Floor
Washington, D.C. 20003
18A. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 1
8B. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 16 UNLESS
BLOCK BELOW IS CHECKED
SEE ADDENDUM
19
ITEM
NO.
20
SCHEDULE OF SUPPLIES/SERVICES
21
QUANTITY
22
UNIT
23
UNIT PRICE
24
AMOUNT
0001
Teleph
onic Language Interpretation Services (See section B:
PRICE SCHEDULE)
$1,817,680.00
25. ACCOUNTING AND APPROPRIATION DATA
PURCHASE ORDER NO.
26. TOAL AWARD (FOR GOVT. USE ONLY)
NTE:$2,000,000.00
27. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ONE COPY TO THE
ISSU
ING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORT H
O
R OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL PAGES SUBJECT TO THE TERM S
AND
CONDITIONS SPECIFIED HEREIN. THIS ORDER IS ISSUED SUBJECT TO THE TERMS AND
CO
NDITIONS OF THE DC SUPPLY SCHEDULE CONTRACT, FEDERAL SUPPLY SCHEDULE
CONTRACT OR COOPERATIVE ARGEEMENT IDENTIFIED IN BLOCK 4.
28. T HE FOLLOWING DOCUMENTS ARE INCORPORATED BY REFERENCE INTO TH IS
TA
SK ORDER IN THE FOLLOWING PRIORITY: (1) CONTRACTOR’S Technical proposal
THIS ORDER IS ISSUED SUBJECT TO THE TERMS AND CONDITIONS OF THE DC
SUP
PLY SCHEDULE CONTRACT, FEDERAL SUPPLY SCHEDULE CONTRACT OR
C
OOPERATIVE ARGEEMENT IDENTIFIED IN BLOCK 4.
29A. SIGNATURE OF OFFEROR /CONTRACTOR 30A. DISTRICT OF COLUMBIA (SIGNATURE OF CONTRACTING OFFICER)
29B. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 29C. DATE S IGNED 30B. NAME OF CONTRACTING OFFICER (TYPE OR PRINT)
Heather Reynolds - White
30C DATE SIGNED
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1. GENERAL REQUIREMENTS
The Office of Contracting and Procurement, on behalf of the Office of the Chief Technology
Officer seeks an agreement to continue providing on-demand remote telephonic language
interpretation services and language proficiency testing from Language Line Solutions
(LLS). These services are to be used by District Government employees and users of District
Government services and shall provide the District’s limited and non-English proficient
(LEP/NEP) residents with greater access for uninterrupted participation in their programs,
services, and activities. The provision of these services is required by the District of
Columbia DC Language Access Act of 2004.
2. CONTRACT NUMBER
OMNIA Participation ID: 2638289
3. TASK ORDER NUMBER
CW133324
4. TERM OF CONTRACT
The term of the contract shall be for a period of one year from date of award specified on
the cover page of this contract.
4.1 OPTION TO EXTEND THE TERM OF THE CONTRACT
4.1.2 The District may extend the term of this contract for a period of four one-year option
periods, or successive fractions thereof, by written notice to the Contractor before the
expiration of the contract; provided that the District will give the Contractor preliminary
written notice of its intent to extend at least thirty (30) days before the contract expires.
The preliminary notice does not commit the District to an extension. The exercise of this
option is subject to the availability of funds at the time of the exercise of this option. The
Contractor may waive the thirty (30) day preliminary notice requirement by providing a
written waiver to the Contracting Officer prior to expiration of the contract.
4.1.3 If the District exercises this option, the extended contract shall be considered to include
this option provision.
4.1.4 The price for the option period shall be as specified in Section B of the contract.
4.1.5 The total duration of this contract, including the exercise of any options under this clause,
shall not exceed five years.
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5. Contracting Officer (CO)
Contracts will be entered into and signed on behalf of the District only by contracting officers.
The contact information for the Contracting Officer is:
Heather Reynolds-White
Supervisory Contract Specialist
The District of Columbia Government
Office of Contracting and Procurement
Servicing the Office of the Chief Technology Officer
Work Cell: 256-3872
Email: heather.reynolds2@dc.gov
6.1
The CO is the only person authorized to approve changes in any of the requirements of this
contract.
6.1.2 The Contractor shall not comply with any order, directive, or request that changes or
modifies the requirements of this contract unless issued in writing and signed by the CO.
6.1.3 In the event the Contractor effects any change at the instruction or request of any person
other than the CO, the change will be considered to have been made without authority, and
no adjustment will be made in the contract price to cover any cost increase incurred as a
result thereof.
6. Contract Administrator (CA)
The CA is responsible for the general administration of the contract and advising the CO as
to the Contractor’s compliance or noncompliance with the contract. The CA has the
responsibility of ensuring the work conforms to the requirements of the contract and such
other responsibilities and authorities as may be specified in the contract. These include:
7.1 Keeping the CO fully informed of any technical or contractual difficulties encountered
during the performance period and advising the CO of any potential problem areas under
the contract;
7.2 Coordinating site entry for Contractor personnel, if applicable;
7.3 Reviewing invoices for completed work a nd recommending approval by the CO if the
Contractor’s prices and costs are consistent with the contractual amounts and progress is
satisfactory and commensurate with the rate of expenditure;
7.4 Reviewing and approving invoices for deliverables to ensure receipt of goods and services.
This includes the timely processing of invoices and vouchers in accordance with the
District’s payment provisions; and
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7.5 Maintaining a file that incl udes all contract correspondence, modifications, records of
inspections (site, data, equipment), and invoices or vouchers.
7.6 The address and telephone number of the CA is:
Naadira Ali
Program Manager
Telecommunications Governance
Office of the Chief Technology Officer
Desk: 202.478.2452
naadira.ali@dc.gov
7.7 The
CA shall NOT have the authority to:
a) Award, agree to, or sign any contract, delivery order, or task order. Only
the CO shall make contractual agreements, commitments, or
modifications;
b) Grant deviations from or waive any of the terms and conditions of the
contract;
c) Increase the dollar limit of the contract or authorize work beyond the
dollar limit of the contract,
d) Authorize the expenditure of funds by the Contractor;
e) Change the period of performance; or
f) Authorize the use of District property, except as specified under the
contract.
7.8 The Contractor will be fully responsible for any changes not authorized in
advance, in writing, by the Contracting O fficer, may be denied compensation or
other relief for any additional work perform ed that is not so authorized, and may
also be required, at no additional cost to the District, to take all corrective action
necessitated by reason of the unauthorized changes.
7. Invoice Payment
a) The District will make payments to the Contractor, upon the submission of
proper invoices, at the prices stipulated in this contract, for supplies delivered
and accepted or services performed and accepted, less any discounts, allowances
or adjustments provided for in this contract.
b) The District will pay the Contractor on or before the 30 th day after receiving a
proper invoice from the Contractor.
c) Base year – three installments payment for the baseline. Each agency is
responsible to order / payment other than the baseline.
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10 Invoice Submittal
a) The Contractor shall create and submit payment requests in an electronic format
through the DC Vendor Portal, https://vendorportal.dc.gov.
b) The Contractor shall submit proper invoices on a monthly basis or as otherwise
specified in the contract.
c) To constitute a proper invoice, the C ontractor shall enter all required
information into the Portal after selecting the applicable purchase order number
which is listed on the Contractor’s profile.
11. Insurance
A. GENERAL REQUIREMENTS. The Contractor at its sole expense shall procure and
maintain, during the entire period of performance under this contract, the types of
insurance specified below. The Contractor shall have its insurance broker or insurance
company submit a Certificate of Insurance to the CO giving evidence of the required
coverage prior to commencing performance under this contract. In no event shall any
work be performed until the required Certificates of Insurance signed by an authorized
representative of the insurer(s) have been provided to, and accepted by, the CO. All
insurance shall be written with financially responsible companies authorized to do
business in the District of Columbia or in the jurisdiction where the work is to be
performed and have an A.M. Best Company rating of A- / VII or higher. Should the
Contractor decide to engage a subcontractor for segments of the work under this contract,
then, prior to commencement of work by the subcontractor, the Contractor shall submit in
writing the name and brief description of work to be performed by the subcontractor on
the Subcontractors Insurance Requirement Template provided by the CA, to the Office of
Risk Management (ORM). ORM will determine the insurance requirements applicable to
the subcontractor and promptly deliver such requirements in writing to the Contractor and
the CA. The Contractor must provide proof of the subcontractor's required insurance to
prior to commencement of work by the subcontractor. If the Contractor decides to engage
a subcontractor without requesting from ORM specific insurance requirements for the
subcontractor, such subcontractor shall have the same insurance requirements as the
Contractor.
All required policies shall contain a waiver of subrogation provision in favor of the
Government of the District of Columbia.
The Government of the District of Columbia shall be included in all policies required
hereunder to be maintained by the Contractor and its subcontractors (except for workers’
compensation and professional liability insurance) as an additional insureds for claims
against The Government of the District of Columbia relating to this contract, with the
understanding that any affirmative obligation imposed upon the insured Contractor or its
subcontractors (including without limitation the liability to pay premiums) shall be the
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sole obligation of the Contractor or its subcontractors, and not the additional insured.
The additional insured status under the Contractor’s and its subcontractors’ Commercial
General Liability insurance policies shall be effected using the ISO Additional Insured
Endorsement form CG 20 10 11 85 (or CG 20 10 07 04 and CG 20 37 07 04) or such
other endorsement or combination of endorsements providing coverage at least as broad
and approved by the CO in writing. All of the Contractor’s and its subcontractors’
liability policies (except for workers’ compensation and professional liability insurance)
shall be endorsed using ISO form CG 20 01 04 13 or its equivalent so as to indicate that
such policies provide primary coverage (without any right of contribution by any other
insurance, reinsurance or self-insurance, including any deductible or retention,
maintained by an Additional Insured) for all claims against the additional insured arising
out of the performance of this Statement of Work by the Contractor or its subcontractors,
or anyone for whom the Contractor or its subcontractors may be liable. These policies
shall include a separation of insureds clause applicable to the additional insured.
If the Contractor and/or its subcontractors maintain broader coverage and/or higher limits
than the minimums shown below, the District requires and shall be entitled to the broader
coverage and/or the higher limits maintained by the Contractor and subcontractors.
1. Commercial General Liability Insurance (“CGL”) - The Contractor shall provide
evidence satisfactory to the CO with respect to the services performed that it carries a
CGL policy, written on an occurrence (not claims-made) basis, on Insurance Services
Office, Inc. (“ISO”) form CG 00 01 04 13 (or another occurrence-based form with
coverage at least as broad and approved by the CO in writing), covering liability for
all ongoing and completed operations of the Contractor, including ongoing and
completed operations under all subcontracts, and covering claims for bodily injury,
including without limitation sickness, disease or death of any persons, injury to or
destruction of property, including loss of use resulting therefrom, personal and
advertising injury, and including coverage for liability arising out of an Insured
Contract (including the tort liability of another assumed in a contract) and acts of
terrorism (whether caused by a foreign or domestic source). Such coverage shall have
limits of liability of not less than $1,000,000 each occurrence, a $2,000,000 general
aggregate (including a per location or per project aggregate limit endorsement, if
applicable) limit, a $1,000,000 personal and advertising injury limit, and a $2,000,000
products-completed operations aggregate limit.
The vendor should be named as an additional insured on the applicable
manufacturer’s/distributer’s Commercial General Liability policy using Insurance
Services Office, Inc. (“ISO”) form CG 20 15 04 13 (or another occurrence-based
form with coverage at least as broad).
OCP should collect, review for accuracy and maintain all warranties for goods and
services.
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2. Automobile Liability Insurance - The Contractor shall provide evidence satisfactory
to the CO of commercial (business) automobile liability insurance written on ISO
form CA 00 01 10 13 (or another form with coverage at least as broad and approved
by the CO in writing) including coverage for all owned, hired, borrowed and non-
owned vehicles and equipment used by the Contractor, with minimum per accident
limits equal to the greater of (i) the limits set forth in the Contractor’s commercial
automobile liability policy or (ii) $1,000,000 per occurrence combined single limit for
bodily injury and property damage.
3. Workers’ Compensation Insurance - The Contractor shall provide evidence
satisfactory to the CO of Workers’ Compensation insurance in accordance with the
statutory mandates of the District of Columbia or the jurisdiction in which the
contract is performed.
Employer’s Liability Insurance - The Contractor shall provide evidence satisfactory
to the CO of employer’s liability insurance as follows: $500,000 per accident for
injury; $500,000 per employee for disease; and $500,000 for policy disease limit.
All insurance required by this paragraph 3 shall include a waiver of subrogation
endorsement for the benefit of Government of the District of Columbia.
4. Cyber Liability Insurance - The Contractor shall provide evidence satisfactory to the
Contracting Officer of Cyber Liability Insurance, with limits not less than $5,000,000
per occurrence or claim, $5,000,000 aggregate. Coverage shall be sufficiently broad
to respond to the duties and obligations as is undertaken by Contractor in this
agreement and shall include, but not limited to, claims involving infringement of
intellectual property, including but not limited to infringement of copyright,
trademark, trade dress, invasion of privacy violations, information theft, damage to or
destruction of electronic information, release of private information, alteration of
electronic information, extortion and network security. The policy shall provide
coverage for breach response costs as well as regulatory fines and penalties as well as
credit monitoring expenses with limits sufficient to respond to these obligations. This
insurance requirement will be considered met if the general liability insurance
includes an affirmative cyber endorsement for the required amounts and coverages.
5. Professional Liability Insurance (Errors & Omissions) - The Contractor shall provide
Professional Liability Insurance (Errors and Omissions) to cover liability resulting
from any error or omission in the performance of professional services under this
Contract. The policy shall provide limits of $5,000,000 per claim or per occurrence
for each wrongful act and $5,000,000 annual aggregate. The Contractor warrants that
any applicable retroactive date precedes the date the Contractor first performed any
professional services for the Government of the District of Columbia and that
continuous coverage will be maintained or an extended reporting period will be
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exercised for a period of at least ten years after the completion of the professional
services.
6. Commercial Umbrella or Excess Liability - The Contractor shall provide evidence
satisfactory to the CO of commercial umbrella or excess liability insurance with
minimum limits equal to the greater of (i) the limits set forth in the Contractor’s
umbrella or excess liability policy or (ii) $10,000,000 per occurrence and
$10,000,000 in the annual aggregate, following the form and in excess of all liability
policies. All liability coverages must be scheduled under the umbrella and/or excess
policy. The insurance required under this paragraph shall be written in a form that
annually reinstates all required limits. Coverage shall be primary to any insurance,
self-insurance or reinsurance maintained by the District and the “other insurance”
provision must be amended in accordance with this requirement and principles of
vertical exhaustion.
B. PRIMARY AND NONCONTRIBUTORY INSURANCE
The insurance required herein shall be primary to and will not seek contribution from any
other insurance, reinsurance or self-insur ance including any deductible or retention,
maintained by the Government of the District of Columbia.
C. DURATION. The Contractor shall carry all required insurance until all contract work is
accepted by the District of Columbia and shall carry listed coverages for ten years for
construction projects following final acceptance of the work performed under this
contract and two years for non-construction related contracts.
D. LIABILITY. These are the required minimum insurance requirements established by the
District of Columbia. However, the required minimum insurance requirements provided
above will not in any way limit the contractor’s liability under this contract.
E. CONTRACTOR’S PROPERTY. Contractor and subcontractors are solely responsible
for any loss or damage to their personal property, including but not limited to tools and
equipment, scaffolding and temporary structures, rented machinery, or owned and leased
equipment. A waiver of subrogation shall apply in favor of the District of Columbia.
F. MEASURE OF PAYMENT. The District shall not make any separate measure or
payment for the cost of insurance and bonds. The Contractor shall include all of the costs
of insurance and bonds in the contract price.
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G. NOTIFICATION. The Contractor shall ensure that all policies provide that the CO
shall be given thirty (30) days prior written notice in the event of coverage and / or limit
changes or if the policy is canceled prior to the expiration date shown on the certificate.
The Contractor shall provide the CO with ten (10) days prior written notice in the event
of non-payment of premium. The Contractor will also provide the CO with an updated
Certificate of Insurance should its insurance coverages renew during the contract.
H. CERTIFICATES OF INSURANCE. The Contractor shall submit certificates of
insurance giving evidence of the required coverage as specified in this section prior to
commencing work. Certificates of insurance must reference the corresponding contract
number. Evidence of insurance shall be submitted to:
The Government of the District of Columbia and mailed to the attention of:
Keyana Alexander - Contract Specialist
The District of Columbia Government
Office of Contracting and Procurement
200 I Street SE Suite 5608 -Washington, DC 20003
Email: keyana.alexander@dc.gov Cell: (202) 306-9101
The CO may request, and the Contractor sh all promptly deliver updated certificates of
insurance, endorsements indicating the required coverages, and/or certified copies of the
insurance policies. If the insurance initially obtained by the Contractor expires prior to
completion of the contract, renewal certificates of insurance and additional insured and
other endorsements shall be furnished to the CO prior to the date of expiration of all such
initial insurance. For all coverage required to be maintained after completion, an
additional certificate of insurance evidencing such coverage shall be submitted to the CO
on an annual basis as the coverage is renewed (or replaced).
I. DISCLOSURE OF INFORMATION. The Contractor agrees that the District may
disclose the name and contact information of its insurers to any third party which presents
a claim against the District for any damages or claims resulting from or arising out of
work performed by the Contractor, its agents, employees, servants or subcontractors in
the performance of this contract.
J. CARRIER RATINGS. All Contractor’s and its subcontractors’ insurance required in
connection with this contract shall be written by insurance companies with an A.M. Best
Insurance Guide rating of at least A- VII (or the equivalent by any other rating agency)
and licensed in the District.
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A: SPECIFICATIONS/WORK STATEMENT
A.1 SCOPE:
The Office of Contracting and Procurement, on behalf of the Office of the Chief
Technology Officer seeks an agreement to continue providing on-demand remote
telephonic language interpretation services and language proficiency testing from
Language Line Solutions (LLS). These services are to be used by District Government
employees and users of District Government services and shall provide the District’s
limited and non-English proficient (LEP/NEP) residents with greater access for
uninterrupted participation in their programs, services, and activities. The provision of
these services is required by the District of Columbia DC Language Access Act of 2004.
A.2 Applicable Documents:
The following documents are applicable to this procurement and are hereby incorporated
by this reference:
Item
No.
Document
Type
Title Date
1 Law DC Language Access Act of 2004
https://ohr.dc.gov/publication/dc-
language-access-act-2004-english
April 21, 2004
A.3 Definitions:
These terms when used in this request have the following meanings:
a) On-Demand Remote Telephonic Interpreta tion Services. This service is a 24/7
service. The facilitation of oral communication in a consecutive mode between
users of different languages remotely using a telephone handset and other
communication platforms (i.e., Teams calling, Zoom, WebEx). This contract will
not include document translations, and/or on site/in person interpretation
b) “Continuity of Service” shall mean uninterrupted provision of telephonic
interpretation services to District agencies and residents, without lapses in coverage
or accessibility.
c) “Downtime” shall mean any period duri ng which telephonic interpretation services,
phone trees, or Teams Phone access are unavailable to agency staff or residents.
d) “Transition Period” shall mean the six to twelve months following award during
which responsibility for telephonic interpretation services is transferred from the
incumbent to the successor Contractor.
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e) “Priority Call” shall mean any 911 or emergency call received by the Office of
Unified Communications requiring immediate interpretation.
f) “Training Tutorial” shall mean a District-approved instructional video and written
guide demonstrating how to access telephonic interpretation services through
Teams Phones integrated with Language Line Services.
A.4 Background:
a) Title VI of the Civil Rights Act of 1964, as amended, prohibits discrimination on the
basis of race, color and national origin by any program or activity that receives
federal financial assistance. Additionally, the D.C. Language Access Act of 2004
requires that District government agencies, services, programs, and activities provide
equal access to LEP/NEP individuals residing, doing business with or visiting the
city. The Act requires District government agencies to provide interpretation into any
language spoken by an LEP/NEP customer, and to provide remote oral interpretation
for any non-English language spoken by any LEP/NEP population that constitutes 3%
or 500 individuals, whichever is less, of the population served or encountered, or
likely to be encountered, by the agency. While the languages in which agencies are
required to provide remote oral interpretation may vary by agency.
b) The Mayor’s Office of the Deaf, Deaf, Blind, and Hard of Hearing (MODDHH) was
established as a result of the passage of the DC Council legislation and signed into
law by Mayor Bowser. The purpose of MODDHH is to advance the civil rights of the
Deaf, DeafBlind, Deaf Disabled, Hard of Hearing, and Late Deafened
(D/DB/DD/HH/LD) communities by ensuring and overseeing District-wide
compliance with laws that affect the corresponding communities; as well as provide
D/DB/DD/HH/LD District of Columbia residents with access to constituent
development programs, resources, and services.
c) The D.C. Language Access Act of 2004 does not cover American Sign Language;
however, in compliance with the mission of MODDHH, the District has committed
that their employees can communicate with our residents using American Sign
Language (ASL) by having access to On-Demand Remote Telephonic Language
Interpretation Services using Virtual Remote Interpretation (VRI). This ensures
communication is conducted by trained, certified, experienced, and culturally
proficient providers on an "as needed" basis for all languages.
A.5 Requirements:
The Contractor shall provide:
A.5.1 All services shall be Continuously Available. All services, as described below, shall be
provided on demand with any District Agency.
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A.5.2 The Contractor shall prov ide on-demand telephonic language interpretation services for
Core and non-Core languages.
A.5.2.1 Core Languages: The following Core Languages apply to all service categories. Those
languages marked with an asterisk (*) currently require the most interpretation/translation
resources based upon historical usage. The Contractors are required to keep abreast of
changes in the District of Columbia’s demand and adjust their resource base.
1) Amharic *
2) Arabic *
3) Bengali
4) Burmese *
5) Cantonese
6) Chin Hakka
7) Dari
8) Farsi / Persian
9) French *
10) Gujarati
11) Haitian Creole
12) Hindi
13) Korean *
14) Mandarin*
15) Nepali
16) Omoro
17) Portuguese *
18) Romanian
19) Russian *
20) Somali
21) Spanish *
22) Swahili
23) Tagalog
24) Thai
25) Tigrinya
26) Turkish
27) Urdu
28) Vietnamese *
A.5.2.2 Non-Core Languages: Any language or dialect othe r than those listed as a Core Language.
A.5.3 The Contractor shall provide toll-free, na tionwide 800 number, within the United States,
to access all services at no additional cost to the District.
A.5.4 The Contractor shall provide any additional solutions for accessing the telephonic
interpretation services. This may include tools or applications that can be accessed by a
user on a computer, Teams calling, Zoom, WebEx, or other conference mediums or
mobile device.
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A.5.5 The Contractor shall provide a conferen ce calling system/service which enables multiple
users to simultaneously dial into a conference medium for interpretation and the
Contractor to have the ability to dial out to multiple parties while connected with the
interpreter. The Contractor shall provide the ability to connect or participate in a variety
of meeting platforms (i.e., Teams calling, Zoom, WebEx). The Contractor shall provide
on-demand interpretation service using a digital platform (Microsoft Teams), and there
will be some exceptions that agencies are using a hybrid module, and other agencies will
continue using desk phones. The Contractor shall continue to provide documentation on
how their service works with Teams, Zoom, WebEx and other meeting platforms.
A.5.6 The Contractor shall not terminate the conference call at any time before all parties to the
call have dropped off, regardless of whether the services of the interpreter are no longer
needed. (i.e., the Contractor must maintain the conference call connection as long as at
least 2 parties are still connected.)
A.5.7 The Contactor shall provide live telephonic language interpretation services on a 24/7
basis for all Languages. The Contractor is permitted to utilize interpreters located outside
of the United States to fulfill this contract as long as the District is not billed additional
charges to meet the 24/7 commitment. The District first preference is to utilize
interpreters located within the United States. If no interpreter is available, the Contractor
is permitted to utilize interpreters outside of the United States.
A.5.7.1 The Contractor shall provide on-demand telephonic language interpretation services as
soon as the user requests the service. This may be when the user calls the provided 800
number or accesses services through another means approved by the Contractor (i.e.,
mobile app, Teams calling, American Sign Language). Team calling and a mobile app
are required; the Contractor shall provide evidence these two options are definitely
available but not limited to only two options.
A.5.7.2 The Contractor shall maintain the mean s to provide support to Core and Non-Core
Languages through its own resources.
A.5.7.3 The Contractor shall provide the option for a dditional interpreters if it is anticipated that
interpreter services will be needed for more than two (2) hours for a single session. The
DC Government employee (user) will determine whether to exercise the option.
A.5.8 The Contractor shall provide accurate and culturally appropriate telephonic interpretation
service from the source language to the target language and vice versa.
A.5.9 The Contractor shall provide telephonic interpretation services that support 911 and
related public safety services. District 911 Center will also place calls to the
interpretation services to assist callers.
A.5.10 The Contractor shall provide audio hardware equipment that the user can purchase to
facilitate telephonic interpretation services and maintenance on the equipment.
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A.5.10.1 The Contractor shall not require the user to purchase or obtain a specific type of
equipment to access telephonic interpreter services.
A.5.11 The Contractor shall provide a guide, free online instructional tutorial, and/or free
instructional video for clients on how to use their on-demand language service including
Teams calling (receiving or contacting the interpretation service contractor). The District
also requires a Desktop display for agencies to have available for the client to view the
various languages that are used the most on our calls.
A.5.12 The Contractor shall only support American Sign Language via video remote interpreting
on a variety of mediums (i.e., app, Teams, WebEx, Zoom). Using Teams, Zoom, and
WebEx is a requirement. This option must be available but not limited to only these
three options.
A.5.13 The Contractor shall only provide Video Interpretation Application for American Sign
Language (ASL): This enables on-demand interpretation for ASL request.
A.5.14 The Contractor does not provide document/text translations, and on site/in person
interpretations.
A.5.15 The Contractor shall provide Language Proficiency Testing with a representative or via
an online test via a portal.
A.5.15.1 The Contractor shall provide language proficiency tests for agency personnel that
interpret internally and externally. The Contractor shall provide an example and
confirm testing can be led by an individual and/or via online training. The Contractor
shall provide process when a test is cancelled, and any fee involved for the cancellation.
A.5.16 Invoice Submittal Billing Requirements
A.5.16.1 The Contractor shall maintain a portal for each agency to access their specific account
to view their invoice or usage.
A.5.16.2 The Contractor shall provide an electronic copy of the entire invoice via email delivery
or the Contractor web portal access that can be downloaded by OCTO Data Engineers
to process the required internal District document for payment for agencies that
invoices are paid with one check or one ACH payment by the Office of Financial
Resources Management (OFRM). The Contractor shall provide an example for District
Data Engineers to confirm District can download electronic email or web portal
access.
A.5.16.3 The Contractor shall provide detailed processes for disputing charges on their invoice
and reporting the findings back to the District. The Contractor shall provide the process
for disputing charges, credits, and reporting findings back to the District.
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A.5.16 Dispute Resolution:
A.5.16.1 Dispute Resolution Document (DRD) No later than ten (10) business days after
Contract Commencement, the Contractor shall provide the Contract Administrator with
a Dispute Resolution Document (DRD), accessible electronically via a secure portal,
which shall govern the reporting and resolution of problems in both routine and
emergency situations. The DRD shall, at a minimum, include:
a) Procedures for establishing the existence of a problem, including assignment of a
tracking number.
b) Names, titles, and contact information for progressively higher levels of Contractor
personnel available to escalate unresolved issues.
c) Maximum timeframes for each escalation tier, identifying when unresolved
problems must be escalated to the next level of authority.
d) Identification of expedited escalation procedures, including circumstances
triggering expedited review.
e) Methods and frequency for providing resolution updates to OCTO, the Contract
Administrator, and affected end users.
f) Contact information for personnel responsible for issue resolution outside of normal
business hours (including evenings, weekends, and District holidays).
g) Procedures for notifying the Contract Administrator of updates or revisions to the
DRD.
A.5.16.2 Updates to DRD
The Contractor shall provide an updated DRD to the Contract Administrator within
seven (7) calendar days of any revision.
A.5.17 Quality Assurance and Reporting:
A.5.17.1 The Contractor will submit quarterly performance reports including call volumes,
response times, interpreter usage by language, service interruptions and complaint
resolution data.
A.5.17.2 Permit OCTO to conduct random call audits to verify accuracy and cultural competence
of interpreters. These calls should be at no cost to the District.
A.5.17.3 Implement and maintain an internal quality assurance program to ensure continuous
compliance with District standards.
A.6 Deliverables:
The Contractor shall perform the activities required to successfully complete the District’s
requirement and submit each deliverable to the CA identified in section 7.6 in accordance with
the following:
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Item
No.
Deliverable Quantity Format/Method of
Delivery
Due Date
1 Telephonic Interpretation
Service Reference Guide
1 Email to the CA Within 10
days from
date of
award
2 Telephonic Interpretation
Service Reference Guide
updated
1 Email to the CA Within 1
week from
date of
update
3 Dispute Resolution Document
(A.5.16)
1 Email to the CA Within 2
weeks from
date of
award
4 Dispute Resolutions
Document Updated (A.5.16)
1 Email to the CA Within 1
week from
date of
update
5 Contractor provides user ID
to new users after receiving
the Request for Telephone
Services
1 Email to Agency As needed
7 Agency unique identifying
numbers for billing
purposes. An agency may
request an additional unique
number within a program at
no additional charge to the
agency
1 Email to Agency Within 2
weeks from
date of
award
quarterly performance reports 1 Email to the CA Quarterly,
fi
rst week
Monday
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ATTACHMENT B Price Schedule
B.1 The Office of Contracting and Procurement, on behalf of the Office of the Chief
Technology Officer, seeks a contractor to provide remote telephonic language
interpretation services and language proficiency training and testing services.
These services shall be used by District Government employees and users of
District Government services and shall provide the District’s limited and non-
English proficient (LEP/NEP) residents with greater access for participation in
their programs, services, and activities. The provision of these services is required
by the District of Columbia DC Language Access Act of 2004.
B.2 The District contemplates the award of requirements contract in accordance with 27 Chapter 24.
B.3 REQUIREMENTS CONTRACT
The District will purchase its requirements of the articles or services included herein from
the Contractor. The estimated quantities stated herein reflect the best estimates available.
The estimate shall not be construed as a representation that the estimated quantity will be
required or ordered, or that conditions affecting requirements will be stable. The
estimated quantities shall not be construed to limit the quantities which may be ordered
from the Contractor by the District or to relieve the Contractor of its obligation to fill all
such orders.
a) Delivery or performance shall be made only as authorized in accordance with
section A.5. The District may issue orders requiring delivery to multiple
destinations or performance at multiple locations. If the District urgently requires
delivery before the earliest date that delivery may be specified under this contract,
and if the Contractor shall not accept an order providing for the accelerated
delivery, the District may acquire the urgently required goods or services from
another source.
b) There is no limit on the number of orders that may be issued. The District may
issue orders requiring delivery to multiple destinations or performance at multiple
locations.
Any order issued during the effective period of this contract and not completed within that
period shall be completed by the Contractor within the time specified in the order. The
contract shall govern the Contractor's and District's rights and obligations with respect to that
order to the same extent as if the order were completed during the contract's effective period;
provided that the Contractor shall not be required to make any deliveries under this contract
after the contract's effective period.
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B.4 PRICE SCHEDULE
B.4.1 Base Period ( One ye ar from Date of Award)
CLIN Item Description Unit
Item Unit Price Est Qty Estimated Total Amount
0001 Telephonic Interpretation Services
0001A Spanish Minute $0.64 2,200,000 $1,408,000.00
0001B Other Core Languages Minute $0.69 360,000.00 $248,400.00
0001C Non-Core Languages and Dialects Minute $0.69 10,000.00 $6,900.00
0002 Language Proficiency Test Test $ 86.00 300.00 $25,800.00
0003
Language Training and Testing of
presented in training class to
agency personnel
Each $86.00 60.00 $5,160.00
0004 Language Proficiency Test -
French Test $165.00 12.00 $1,980.00
0005 No Show for Test Each $200.00 24.00 $4,800.00
0006 Video Interpretation Services
0006A Video Interpretation Services -
Spanish Minute $1.50 15,000.00 $22,500.00
0006B Video Interpretation Services - All
Other excluding Spanish Minute $1.85 600.00 $1,110.00
0007 American Sign Language Minute $2.25 10,000.00 $22,500.00
0008 Provide Direct Contact Solution to
interpreter to start the call
Each $500.00 120.00 $60,000.00
Estimated Total $1,817,680.00
B.4.2 Option Period One
CLIN Item Description Unit
Item Unit Price Est Qty Estimated Total
Amount
1001 Telephonic Interpretation Services
1001A Spanish Minute $0.64 2,200,000 $1,408,000.00
1001B Other Core Languages Minute $0.69 360,000.00 $248,400.00
1001C Non-Core Languages and
Dialects Minute $0.69 10,000.00 $6,900.00
1002 Language Proficiency Test Test $ 86.00 300.00 $25,800.00
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1003 Language Training and Testing
of presented in training class to
agency personnel
Each $86.00
60.00 $5,160.00
1004 Language Proficiency Test -
French Test $165.00
12.00 $1,980.00
1005 No Show for Test Each $200.00
24.00 $4,800.00
1006 Video Interpretation Services
1006A Video Interpretation Services -
Spanish Minute $1.50
15,000.00 $22,500.00
1006B Video Interpretation Services -
All Other excluding Spanish Minute $1.85
600.00 $1,110.00
1007 American Sign Language Minute $2.25
10,000.00 $22,500.00
1008 Provide Direct Contact Solution
to interpreter to start the call
Each $500.00
120.00 $60,000.00
Estimated Total $1,817,680.00
B.4.3 Option Period Two
CLIN Item Description Unit
Item Unit Price Est Qty Estimated Total
Amount
2001 Telephonic Interpretation Services
2001A Spanish Minute $0.64
2,200,000 $1,408,000.00
2001B Other Core Languages Minute $0.69
360,000.00 $248,400.00
2001C Non-Core Languages and
Dialects Minute $0.69
10,000.00 $6,900.00
2002 Language Proficiency Test Test $ 86.00
300.00 $25,800.00
2003 Language Training and Testing
of presented in training class to
agency personnel
Each $86.00
60.00 $5,160.00
2004 Language Proficiency Test -
French Test $165.00
12.00 $1,980.00
2005 No Show for Test Each $200.00
24.00 $4,800.00
2006 Video Interpretation Services
2006A Video Interpretation Services -
Spanish Minute $1.50
15,000.00 $22,500.00
2006B Video Interpretation Services -
All Other excluding Spanish Minute $1.85
600.00 $1,110.00
2007 American Sign Language Minute $2.25
10,000.00 $22,500.00
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2008 Provide Direct Contact Solution
to interpreter to start the call
Each $500.00
120.00 $60,000.00
Estimated Total $1,817,680.00
B.4.4 Option Period Three
CLIN Item Description Unit
Item Unit Price Est Qty Estimated Total
Amount
3001 Telephonic Interpretation Services
3001A Spanish Minute $0.64
2,200,000 $1,408,000.00
3001B Other Core Languages Minute $0.69
360,000.00 $248,400.00
3001C Non-Core Languages and
Dialects Minute $0.69
10,000.00 $6,900.00
3002 Language Proficiency Test Test $ 86.00
300.00 $25,800.00
3003 Language Training and Testing
of presented in training class to
agency personnel
Each $86.00
60.00 $5,160.00
3004 Language Proficiency Test -
French Test $165.00
12.00 $1,980.00
3005 No Show for Test Each $200.00
24.00 $4,800.00
3006 Video Interpretation Services
3006A Video Interpretation Services -
Spanish Minute $1.50
15,000.00 $22,500.00
3006B Video Interpretation Services -
All Other excluding Spanish Minute $1.85
600.00 $1,110.00
3007 American Sign Language Minute $2.25
10,000.00 $22,500.00
3008 Provide Direct Contact Solution
to interpreter to start the call
Each $500.00
120.00 $60,000.00
Estimated Total $1,817,680.00
B.4.5 Option Period Four
CLIN Item Description Unit
Item Unit Price Est Qty Estimated Total
Amount
4001 Telephonic Interpretation Services
4001A Spanish Minute $0.64
2,200,000 $1,408,000.00
4001B Other Core Languages Minute $0.69
360,000.00 $248,400.00
4001C Non-Core Languages and
Dialects Minute $0.69
10,000.00 $6,900.00
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4002 Language Proficiency Test Test $ 86.00
300.00 $25,800.00
4003 Language Training and Testing
of presented in training class to
agency personnel
Each $86.00
60.00 $5,160.00
4004 Language Proficiency Test -
French Test $165.00
12.00 $1,980.00
4005 No Show for Test Each $200.00
24.00 $4,800.00
4006 Video Interpretation Services
4006A Video Interpretation Services -
Spanish Minute $1.50
15,000.00 $22,500.00
4006B Video Interpretation Services -
All Other excluding Spanish Minute $1.85
600.00 $1,110.00
4007 American Sign Language Minute $2.25
10,000.00 $22,500.00
4008 Provide Direct Contact Solution
to interpreter to start the call
Each $500.00
120.00 $60,000.00
Estimated Total $1,817,680.00
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