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SB0906 • 2026

Homeowners’ Associations

Homeowners’ Associations

Elections
Passed Legislature

This bill passed both chambers and reached final enrollment, even if later executive action is not shown here.

Sponsor
Garcia
Last action
2026-03-13
Official status
Senate - Died in Regulated Industries
Effective date
2026-07-01

Plain English Breakdown

The bill did not pass all stages and died in the Regulated Industries committee, so it is uncertain if or when it will become law.

Homeowners’ Associations

This bill establishes an Office of the Homeowners' Association Ombudsman within the Department of Business and Professional Regulation to manage and regulate homeowners' associations in Florida.

What This Bill Does

  • Creates a new office called the Office of the Homeowners' Association Ombudsman within the Division of Florida Condominiums, Timeshares, and Mobile Homes of the Department of Business and Professional Regulation.
  • Gives the ombudsman powers to monitor elections, investigate complaints, and enforce rules related to homeowners’ associations.
  • Requires the division to adopt rules for managing residential parcels and handling complaints from parcel owners.
  • Allows the division to issue citations and take legal action against associations that do not comply with regulations.
  • Requires the division to maintain a toll-free number for parcel owners to report issues or ask questions.

Who It Names or Affects

  • Homeowners’ association members in Florida
  • The Department of Business and Professional Regulation

Terms To Know

Ombudsman
A person appointed to investigate complaints made by the public against an organization or service.
Parcel owners
Residents who own a part of a larger property, such as in a condominium complex.

Limits and Unknowns

  • The bill did not pass all stages and died in the Regulated Industries committee.
  • It is unclear how many homeowners’ associations will be affected by this new office.
  • There are no details on how much funding will be provided for the Office of the Homeowners' Association Ombudsman.

Bill History

  1. 2026-03-13 Senate

    • Died in Regulated Industries

  2. 2026-01-13 Senate

    • Introduced

  3. 2026-01-05 Senate

    • Referred to Regulated Industries; Appropriations Committee on Agriculture, Environment, and General Government; Rules

  4. 2025-12-15 Senate

    • Filed

Official Summary Text

Homeowners’ Associations; Creating the Office of the Homeowners’ Association Ombudsman within the Division of Florida Condominiums, Timeshares, and Mobile Homes of the Department of Business and Professional Regulation; specifying the powers and duties of the ombudsman; providing the duties of the division relating to the development, construction, sale, lease, ownership, operation, and management of residential parcels and complaints; authorizing the division to issue citations and adopt rules; requiring the division to maintain a toll-free telephone number accessible to parcel owners, etc.

Current Bill Text

Read the full stored bill text
Florida Senate
-
2026

SB 906

By
Senator Garcia

36-01002-26 2026906__
1 A bill to be entitled
2 An act relating to homeowners’ associations; creating
3 s. 720.3024, F.S.; creating the Office of the
4 Homeowners’ Association Ombudsman within the Division
5 of Florida Condominiums, Timeshares, and Mobile Homes
6 of the Department of Business and Professional
7 Regulation; providing for funding of the office;
8 directing the Governor to appoint the ombudsman;
9 requiring that the ombudsman be an attorney admitted
10 to practice before the Florida Supreme Court;
11 prohibiting the ombudsman, officers, or full-time
12 employees of the office from holding certain
13 positions, engaging in certain activities, or
14 receiving certain remuneration; providing for the
15 principal location of the ombudsman’s office;
16 authorizing the ombudsman to establish branch offices
17 upon the concurrence of the Governor; specifying the
18 powers and duties of the ombudsman; providing a
19 process for monitoring homeowners’ association
20 elections; providing for the appointment of an
21 election monitor to attend an annual meeting of parcel
22 owners and to conduct the election of directors;
23 requiring that an association subject to election
24 monitoring pay all costs associated with the process;
25 requiring the division to adopt rules; creating s.
26 720.3025, F.S.; providing the duties of the division
27 relating to the development, construction, sale,
28 lease, ownership, operation, and management of
29 residential parcels and complaints; providing that the
30 division has complete jurisdiction to investigate
31 complaints and enforce compliance over associations
32 still under developer control; specifying the
33 jurisdiction of the division to review records and
34 investigate complaints after turnover; authorizing the
35 division to conduct necessary investigations within or
36 outside this state with specified analysts to make
37 certain determinations or to aid in the enforcement of
38 rules or forms; authorizing the division to require or
39 authorize any person to file a statement in writing
40 under oath for such investigations; authorizing
41 specified employees of the division to take certain
42 actions reasonably calculated to lead to the discovery
43 of material evidence; authorizing the division to
44 apply to the circuit court for an order compelling
45 compliance of such actions; authorizing the division
46 to institute enforcement proceeding in its own name
47 against certain persons; specifying the actions the
48 division may take and penalties the division may
49 impose in such proceedings; defining the term
50 “willfully and knowingly”; requiring the division to
51 provide officers or board members an opportunity to
52 voluntarily comply within a specified timeframe before
53 being subject to civil penalties; specifying the
54 manner in which penalties may be imposed; prohibiting
55 such penalties from exceeding a specified sum;
56 requiring the division to adopt rules regarding
57 penalty guidelines; specifying the criteria for such
58 guidelines; requiring that all amounts recovered be
59 deposited with the Chief Financial Officer to the
60 credit of the Division of Florida Condominiums,
61 Timeshares, and Mobile Homes Trust Fund; requiring the
62 division to order a developer who fails to pay the
63 civil penalties to cease and desist from further
64 operation until the civil penalties are paid or to
65 pursue enforcement of the penalties in court;
66 requiring the division to pursue enforcement in a
67 court of competent jurisdiction if an association
68 fails to pay its civil penalties; specifying when the
69 cease and desist order or the order from the court
70 imposing such penalties becomes effective; specifying
71 where such action must be brought; requiring the
72 division to issue a subpoena to require production of
73 certain records if a parcel owner presents the
74 division with proof that the parcel owner has not
75 received a copy of the official records after the
76 parcel owner requested access to official records in
77 writing by certified mail within a specified
78 timeframe; requiring the division to provide the
79 parcel owner access to such records without charge;
80 authorizing the division to seek additional civil
81 penalties; specifying the monetary range of such
82 penalties; authorizing the court to award certain
83 costs and fees to the prevailing party; authorizing
84 the division to issue citations and adopt rules;
85 requiring the division to provide training and
86 educational programs for homeowners’ association board
87 members and parcel owners; authorizing that such
88 training and education may be web-based electronic
89 media or live training and seminars in various
90 locations; authorizing the division to review and
91 approve the education and training programs and
92 maintain a current list available to board members and
93 parcel owners of approved programs and providers;
94 requiring the division to provide the division
95 approved provider with the template certificate for
96 issuance directly to the association’s board of
97 directors who have satisfactorily completed certain
98 required education and training; requiring the
99 division to adopt rules; requiring the division to
100 maintain a toll-free telephone number accessible to
101 parcel owners; requiring the division to conduct an
102 inquiry if a complaint is made, with due regard for
103 the interests of the affected party; requiring the
104 division to acknowledge the complaint and include in
105 such acknowledgment certain information within a
106 specified timeframe; requiring the division to conduct
107 its investigation within a specified timeframe;
108 providing that failure to complete its investigation
109 within the specified timeframe does not prevent the
110 division from continuing its investigation if
111 reasonable cause exists to believe that a violation
112 has occurred; requiring the division to notify the
113 complainant on a monthly basis and report certain
114 information; authorizing the division to adopt rules;
115 providing that certain persons of homeowners’
116 associations and community association firms have an
117 ongoing duty to reasonably cooperate with the division
118 in such investigations; requiring the division to
119 refer to local law enforcement authorities any person
120 who it has reason to believe is impeding its
121 investigation or is engaging in certain criminal
122 activity; authorizing certain division employees or
123 employees of the Office of the Homeowners’ Association
124 Ombudsman to attend and observe any meeting of the
125 board of administration or any parcel owner meeting if
126 such meetings are open to members of the association
127 for a specified purpose; authorizing the division to
128 contract with agencies in this state or other
129 jurisdictions to perform its investigative functions;
130 authorizing the division to accept grants-in-aid from
131 any source; requiring the division to cooperate with
132 similar agencies in other jurisdictions for a
133 specified purpose; providing the criteria that the
134 division considers notice to a developer to be
135 complete; authorizing the division to issue a notice
136 to show cause; requiring that a notice to show cause
137 provide for a hearing upon written request;
138 authorizing the division to request access to an
139 association’s website or application to investigate
140 complaints regarding access to the association’s
141 official records; authorizing the division to adopt
142 rules; requiring the directors of an association to
143 certify that each director has completed the written
144 certification and educational certificate
145 requirements; providing applicability; requiring all
146 homeowners’ associations to create and maintain an
147 online account with the division; requiring all
148 homeowners’ associations to provide specified
149 information to the division by a specified date;
150 requiring that such information be updated within a
151 specified timeframe; authorizing the division to
152 require homeowners’ associations to provide certain
153 information to the division; specifying the
154 information to be provided to the division; providing
155 an effective date.
156
157 Be It Enacted by the Legislature of the State of Florida:
158
159 Section 1. Section 720.3024, Florida Statutes, is created
160 to read:
161
720.3024
Office of the
Homeowners’ Association Ombudsman.—

162
(1) ADMINISTRATION; APPOINTMENT; LOCATION.—

163
(a) There is created
the
Office of the Homeowners’

164
Association Ombudsman to be located, for administrative

165
purposes, within
the
Division of Florida Condominiums,

166
Timeshares, and Mobile Homes of the D
epartment of Business and

167
Professional
Regulation. The functions of the office
shall be

168
funded by the
General Appropriations Act.

169
(b) The Governor shall appoint the ombudsman. The
ombudsman

170
must be an attorney admitted to practice before the
Florida

171
Supreme Court and
shall serve
at the pleasure of the
Governor.

172
The ombudsman,
or
an officer or a full-time employee of
the

173
ombudsman’s office
,
may not actively engage in any other

174
business or profession that directly or indirectly relates to or

175
conflicts with his or her work in the ombudsman’s office; serve

176
as the representative or an executive, officer, or employee of

177
any political party, executive committee, or other governing

178
body of a political party; receive remuneration for activities

179
on behalf of any candidate for public office; or engage in

180
soliciting votes or other activities on behalf of a candidate

181
for public office. The ombudsman, an officer, or a full-time

182
employee of the ombudsman’s office may not become a candidate

183
for election to public office unless he or she first resigns

184
from his or her office or employment.

185
(c) The ombudsman shall maintain his or her principal

186
office at a
location
convenient to the department, which will

187
enable the ombudsman to carry out expeditiously the duties and

188
functions of his or her office. The ombudsman may establish

189
branch offices elsewhere in th
is
state upon the concurrence of

190
the Governor.

191
(2) POWERS AND DUTIES.—The ombudsman has the powers

192
necessary to carry out the duties of his or her office,

193
including, but not limited to:

194
(a)

Having access to and use of all files and records of

195
the division.

196
(b)
Employing professional and clerical staff as necessary

197
for the efficient operation of the office.

198
(
c
) Preparing and issuing reports and recommendations to

199
the Governor, the department, the President of the Senate, and

200
the Speaker of the House of Representatives on any matter or

201
subject within the jurisdiction of this chapter.

202
(
d
) Acting as a liaison between the department, parcel

203
owners, boards of directors, board members, community

204
association managers, and other affected parties. The ombudsman

205
shall develop policies and procedures to assist parcel owners,

206
boards of directors, board members, community association

207
managers, and other affected parties
in
understand
ing
their

208
rights
and responsibilities as set forth in this chapter and
in

209
the
governing documents
of
their respective associations.
The

210
ombudsman shall coordinate and assist in the preparation and

211
adoption of educational and reference material
s
and shall

212
endeavor to coordinate with private or volunteer providers of

213
such
services so that the availability of
such
resources is
made

214
known to the largest possible audience.

215
(
e
) Monitoring and reviewing procedures and disputes

216
concerning
association
elections or meetings
, including, but not

217
limited to, recommending that the division pursue enforcement

218
action in any manner if there is reasonable cause to believe

219
that election misconduct has occurred and reviewing secret

220
ballots cast at a vote of the association
.

221
(
f
)

Making recommendations to the division for changes in

222
rules and procedures for the filing, investigation, and

223
resolution of complaints filed by parcel owners, associations,

224
or managers.

225
(g)
Providing resources to assist members of boards of

226
directors and officers of associations to carry out their powers

227
and duties consistent with this chapter and the governing

228
documents
of their respective
association
s
.

229
(h
) Encouraging and facilitating voluntary meetings
between

230
parcel owners, boards of directors, board members,
community

231
association managers, and other affected parties when
the

232
meetings may assist in resolving a dispute within a
homeowners’

233
association before a person submits a dispute for a
formal or

234
administrative remedy.
T
he ombudsman
shall
act as a neutral

235
resource for
the rights and responsibilities of parcel owners,

236
associations, and board members.

237
(i
) Assisting with the resolution of disputes between

238
parcel owners and
their
association, or between parcel owners,

239
if
applicable.

240
(j) Appointing an election monitor.

241
(3) ELECTION MONITORING.—

242
(a) Fifteen percent of the total voting interests in a

243
homeowners’ association, or six parcel owners, whichever is

244
greater, may petition the ombudsman to appoint an election

245
monitor to attend the annual meeting of the parcel owners and

246
conduct the election of directors.

247
(b) The ombudsman shall appoint a division employee, a

248
person who specializes in homeowners’ association election

249
monitoring, or an attorney licensed to practice in th
is
state as

250
the election monitor.

251
(c) The association
shall
pay all costs associated with the

252
election monitoring process.

253
(d) The division shall adopt rule
s
establishing
procedures

254
for the appointment of election monitors and the
scope
of the

255
monitor’s role in the election process, and essential duties

256
therein.

257 Section 2. Section 720.3025, Florida Statutes, is created
258 to read:
259
720.3025 Authority, responsibility, and duties of Division

260
of Florida Condominiums, Timeshares, and Mobile Homes.—

261
(1) The division may enforce and ensure compliance with

262
this chapter and rules relating to the development,

263
construction, sale, lease, ownership, operation, and management

264
of residential parcels and complaints. In performing its duties,

265
the division has complete jurisdiction to investigate complaints

266
and enforce compliance with respect to associations that are

267
still under developer control involving improper turnover or

268
failure to turn

over under s. 720.307. However, after turnover

269
has occurred, the division has jurisdiction to review records

270
and investigate complaints related only to:

271
(a)1. Procedural aspects and records relating to financial

272
issues, including annual financial reporting under ss.

273
720.303(7) and 720.3086; assessments for common expenses, fines,

274
and commingling of reserve and operating funds under s.

275
720.303(8); use of debit cards for unintended purposes under s.

276
720.303(13); the annual operating budget and the allocation of

277
reserve funds under s. 720.303(6); financial records under s.

278
720.303(4)(a)10.; and any other record necessary to determine

279
the revenues and expenses of the association.

280
2. Elections, including election and voting requirements

281
under ss. 720.303(2) and 720.306, recall of board
members
under

282
s. 720.303(10), electronic voting under s. 720.317, and

283
elections that occur during an emergency under s. 720.316(1)(a).

284
3. The maintenance of and parcel owner access to

285
association records under s. 720.303(4).

286
4. The procedural aspects of meetings, including parcel

287
owner meetings, quorums, voting requirements, proxies, board of

288
administration meetings, budget meetings
, and the right to speak

289
at such meetings
under s. 720.303(2) and s. 720.306.

290
5. The disclosure of conflicts of interest under s.

291
720.3033(6).

292
6. The removal of a board
member
or officer under ss.

293
720.3033(3) and (4).

294
7. Any written inquir
y
by parcel owners to the association

295
relating to such matters, including written inquiries.

296
8. The requirement under s. 720.3033(5)

for associations to

297
maintain an insurance policy or fidelity bonding for all persons

298
who control or disperse funds of the association.

299
9. Board member education requirements under s.

300
720.3033(1).

301
(b)1. The division may
conduct
necessary public or private

302
investigations within or outside this state to determine whether

303
any person has violated this chapter or any rule or order

304
hereunder, to aid in the enforcement of this chapter, or to aid

305
in the adoption of rules or forms.

306
2. The division may submit any official written report,

307
worksheet, or other related paper, or a duly certified copy

308
thereof, compiled, prepared, drafted, or otherwise made and duly

309
authenticated by a financial examiner or analyst to be admitted

310
as competent evidence in any hearing in which the financial

311
examiner or analyst is available for cross-examination and

312
attests under oath that such documents were prepared as a result

313
of an examination or inspection conducted pursuant to this

314
chapter.

315
(c) The division may require or
authorize
any person to

316
file a statement in writing, under oath or otherwise, as the

317
division determines, as to the facts and circumstances

318
concerning a matter
being
investigated.

319
(d) For the purpose of any investigation under this

320
chapter, the division director or any officer or employee

321
designated by the division director may administer oaths or

322
affirmations, subpoena witnesses and compel their attendance,

323
take evidence, and require the production of any matter which is

324
relevant to the investigation, including the existence,

325
description, nature, custody, condition, and location of any

326
book, document, or other tangible thing and the identity and

327
location of persons having knowledge of relevant facts or any

328
other matter reasonably calculated to lead to the discovery of

329
material evidence. Upon the failure by a person to obey a

330
subpoena or to answer questions propounded by the investigating

331
officer and upon reasonable notice to all affected persons, the

332
division may apply to the circuit court for an order compelling

333
compliance.

334
(e) Notwithstanding any remed
y
available to parcel owners

335
and associations, if the division has reasonable cause to

336
believe that a violation of any provision of this chapter or

337
related rule has occurred, the division may institute

338
enforcement proceedings in its own name against any developer,

339
association, officer, or member of the board of administration,

340
or its assignees or agents, as follows:

341
1. The division may permit a person whose conduct or

342
actions may be under investigation to waive formal proceedings

343
and enter into a consent proceeding whereby orders, rules, or

344
letters of censure or warning, whether formal or informal, may

345
be entered against the person.

346
2. The division may issue an order requiring the developer,

347
association, developer-designated officer, or developer

348
designated member of the board of administration, developer

349
designated assignees or agents, community association manager,

350
or community association management firm to cease and desist

351
from the unlawful practice and take such affirmative action as

352
in the judgment of the division
will
carry out the purposes of

353
this chapter. If the division finds that a developer,
an

354
association,
an
officer, or
a
member of the board of

355
administration, or its assignees or agents, is violating or is

356
about to violate any provision of this chapter, any rule adopted

357
or order issued by the division, or any written agreement

358
entered into with the division, and presents an immediate danger

359
to the public requiring an immediate final order, it may issue

360
an emergency cease and desist order reciting with particularity

361
the facts underlying such findings. The emergency cease and

362
desist order is effective for 90 days. If the division begins

363
nonemergency cease and desist proceedings, the emergency cease

364
and desist order remains effective until the conclusion of the

365
proceedings under ss. 120.569 and 120.57.

366
3. If a developer fails to pay any restitution determined

367
by the division to be owed, plus any accrued interest at the

368
highest rate permitted by law, within 30 days after expiration

369
of any appellate time period of a final order requiring payment

370
of restitution or the conclusion of any appeal thereof,

371
whichever is later, the division must bring an action in circuit

372
or county court on behalf of any association, class of parcel

373
owners, lessees, or purchasers for restitution, declaratory

374
relief, injunctive relief, or any other available remedy.

375
4. The division may petition the court for appointment of a

376
receiver or conservator. If appointed, the receiver or

377
conservator may take action to implement the court order to

378
ensure the performance of the order and to remedy any breach

379
thereof. In addition to all other means provided by law for the

380
enforcement of an injunction or
a
temporary restraining order,

381
the circuit court may impound or sequester the property of a

382
party defendant, including books, papers, documents, and related

383
records, and allow the examination and use of the property by

384
the division and a court-appointed receiver or conservator.

385
5. The division may apply to the circuit court for an order

386
of restitution whereby the defendant in an action brought under

387
subparagraph
3
. is ordered to make restitution of those sums

388
shown by the division to have been obtained by the defendant in

389
violation of this chapter. At the option of the court, such

390
restitution is payable to the conservator or receiver appointed

391
under subparagraph 4. or directly to the persons whose funds or

392
assets were obtained in violation of this chapter.

393
6. The division may impose a civil penalty against a

394
developer
,
or
an
association or its assignee or agent, for any

395
violation of this chapter or related rule. The division may

396
impose a civil penalty individually against an officer or
a

397
board member who willfully and knowingly violates this chapter,

398
an adopted rule, or a final order of the division; may order the

399
removal of such individual as an officer or
a member of
the

400
board of administration or as an officer of the association; and

401
may prohibit such individual from serving as an officer or
a

402
member of
the board of a community association for a period of

403
time. The term “willfully and knowingly” means that the division

404
informed the officer or board member that his or her action or

405
intended action violates this chapter, a rule adopted under this

406
chapter, or a final order of the division and that the officer

407
or board member refused to comply with the requirements of this

408
chapter, a rule adopted under this chapter, or a final order of

409
the division. The division, before initiating formal agency

410
action under chapter 120, must
provide
the officer or board

411
member an opportunity to voluntarily comply, and an officer or

412
board member who complies within 10 days
after notification
is

413
not subject to a civil penalty. A penalty may be imposed on the

414
basis of each day of continuing violation, but the penalty for

415
any offense may not exceed $5,000. The division shall adopt by

416
rule penalty guidelines applicable to possible violations or to

417
categories of violations of this chapter or rules adopted by the

418
division. The guidelines must specify a meaningful range of

419
civil penalties for each such violation of the
law
and rules and

420
must be based upon the harm caused by the violation, upon the

421
repetition of the violation, and upon such other factors deemed

422
relevant by the division
, including, but not limited to,
whether

423
the violations were committed by a developer or
an
owner

424
controlled association, the size of the association, and
the

425
duration of the violations
. The guidelines must designate the

426
possible mitigating or aggravating circumstances that justify a

427
departure from the range of penalties provided by the rules. It

428
is the legislative intent that minor violations be distinguished

429
from those which endanger the health, safety, or welfare of the

430
homeowners’ association residents or other persons and that such

431
guidelines provide reasonable and meaningful notice to the

432
public of likely penalties that may be imposed for proscribed

433
conduct. This subsection does not limit the ability of the

434
division to informally dispose of administrative actions or

435
complaints by stipulation, agreed settlement, or consent order.

436
All amounts collected
must
be deposited with the Chief Financial

437
Officer to the credit of the Division of Florida Condominiums,

438
Timeshares, and Mobile Homes Trust Fund. If a developer fails to

439
pay the civil penalty and the amount deemed to be owed to the

440
association, the division must issue an order directing that

441
such developer cease and desist from further operation until

442
such time as the civil penalty is paid
,
or
the division
may

443
pursue enforcement of the penalty in a court of competent

444
jurisdiction. If an association fails to pay the civil penalty,

445
the division
must
pursue enforcement in a court of competent

446
jurisdiction, and the order imposing the civil penalty or the

447
cease and desist order is not effective until 20 days after the

448
date of such order. Any action commenced by the division
must
be

449
brought in the county in which the division has its executive

450
offices or in the county in which the violation occurred.

451
7. If a parcel owner presents the division with proof that

452
the parcel owner has requested access to official records in

453
writing by certified mail, and that after 10 days the parcel

454
owner
has
again made the same request for access to official

455
records in writing by certified mail, and that more than 10 days

456
have
elapsed since the second request and the association has

457
still failed or refused to provide access to official records as

458
required by this chapter, the division
must
issue a subpoena

459
requiring production of the requested records at the location in

460
which the records are kept pursuant to s. 720.303. Upon receipt

461
of the records, the division
must
provide to the parcel owner

462
who was denied access to such records the produced official

463
records without charge.

464
8. In addition to subparagraph 6., the division may seek

465
the imposition of a civil penalty through the circuit court for

466
any violation for which the division may issue a notice to show

467
cause under paragraph (o). The civil penalty
must
be at least

468
$500 but no more than $5,000 for each violation. The court may

469
also award to the prevailing party court costs and reasonable

470
attorney fees and, if the division prevails, may also award

471
reasonable costs of investigation.

472
9. The division may issue citations and
adopt
rules to

473
provide for citation bases and citation procedures in accordance

474
with this paragraph.

475
(f) The division may adopt rules to administer and enforce

476
this chapter.

477
(g) The division shall provide training and educational

478
programs for homeowners’ association board members and parcel

479
owners. The training
and education
may, in the division’s

480
discretion, include web-based electronic media and live training

481
and seminars in various locations throughout this state. The

482
division may review and approve education and training programs

483
for board members and parcel owners offered by providers and

484
shall maintain a current list of approved programs and providers

485
and make such list available to board members and parcel owners

486
in a reasonable and cost-effective manner. The division shall

487
provide the division-approved provider with the template

488
certificate for issuance directly to
an
association’s board

489
members
who have satisfactorily completed the requirements under

490
s. 720.306. The division shall adopt rules to implement this

491
paragraph
.

492
(h) The division shall maintain a toll-free telephone

493
number accessible to parcel owners.

494
(i) If a complaint is made, the division must conduct its

495
inquiry with due regard for the interests of the affected

496
parties. Within 30 days after receipt of a complaint, the

497
division shall acknowledge the complaint in writing and notify

498
the complainant whether the complaint is within the jurisdiction

499
of the division and whether
the division needs
additional

500
information from the complainant. The division shall conduct its

501
investigation and, within 90 days after receipt of the original

502
complaint or requested additional information, take action upon

503
the complaint. However, the failure to complete the

504
investigation within 90 days does not prevent the division from

505
continuing
its
investigation, accepting or considering evidence

506
obtained or received after 90 days, or taking administrative

507
action if reasonable cause exists to believe that a violation of

508
this chapter or a rule has occurred. If an investigation is not

509
completed within the time limits established in this paragraph,

510
the division
must
, on a monthly basis, notify the complainant in

511
writing of the status of the investigation. When reporting its

512
action to the complainant, the division shall inform the

513
complainant of any right to a hearing under ss. 120.569 and

514
120.57. The division may adopt rules regarding the submission of

515
a complaint against an association.

516
(j) Homeowners’ association directors, officers, and

517
employees; developers; community association managers; and

518
community association management firms have an ongoing duty to

519
reasonably cooperate with the division in any investigation

520
under this section. The division shall refer to local law

521
enforcement authorities any person who the division believes has

522
altered, destroyed, concealed, or removed any record, document,

523
or thing required to be kept or maintained by this chapter with

524
the purpose to impair its
veracity
or availability in the

525
division’s
investigation. The division shall refer to local law

526
enforcement authorities any person who the division believes has

527
engaged in fraud, theft, embezzlement, or other criminal

528
activity or when the division has cause to believe that fraud,

529
theft, embezzlement, or other criminal activity has occurred.

530
(k) The division director or any officer or employee of the

531
division and the
homeowners association
ombudsman or any

532
employee of the Office of the
Homeowners’ Association
Ombudsman

533
may attend and observe any meeting of the board of

534
administration or any parcel owner meeting, including any

535
meeting of a subcommittee or special committee, which is open to

536
members of the association for the purpose of performing the

537
duties of the division or the Office of the
Homeowners’

538
Association
Ombudsman under this chapter.

539
(l) The division may:

540
1. Contract with agencies in this state or other

541
jurisdictions to perform investigative functions; or

542
2. Accept grants-in-aid from any source.

543
(m) The division shall cooperate with similar agencies in

544
other jurisdictions to establish uniform filing procedures and

545
forms, public offering statements, advertising standards, and

546
rules and common
administrative practices.

547
(n) The division shall consider notice to a developer to be

548
complete when it is deli
vered to the address of the developer

549
currently on file with the division.

550
(o) In addition to its enforcement authority, the division

551
may issue a notice to show cause, which must provide for a

552
hearing, upon written request, in accordance with chapter 120.

553
(p) If the division receives a complaint regarding access

554
to official records on the association’s website or through an

555
application that can be downloaded on a mobile device under s.

556
720.303(2)(c)1., the division may request access to the

557
association’s website or application and investigate. The

558
division may adopt rules to carry out this paragraph.

559
(2)
On the certification form provided by the division, the

560
directors of the association shall certify that each director of

561
the association has completed the written certification and

562
educational certificate requirements in s. 720.3033(1). This

563
certification requirement does not apply to the directors of an

564
association governing a timeshare property.

Each homeowners’

565
association
shall
create and maintain an online account with the

566
division, as required in subsection (3).

567
(3) On or before October 1, 202
7
, all homeowners’

568
associations
shall
create and maintain an online account with

569
the division and provide information requested by the division

570
in an electronic format determined by the division. The division

571
shall adopt rules to implement this subsection. The division may

572
require homeowners’ associations to provide such information no

573
more than once per year, except that the division may require

574
homeowners’ associations to update the contact information in

575
paragraph (a) within 30 days after any change. The division

576
shall provide a homeowners’ association at least a 45-day notice

577
of any requirement to provide any information after the

578
homeowners’ association initially creates an online account. The

579
information that the division may require from homeowners’

580
associations is limited to:

581
(a) Contact information for the association
which
includes:

582
1.
The n
ame of the association.

583
2. The physical address of the homeowners’ association

584
property.

585
3.
The m
ailing address and county of the association.

586
4.
The e
-mail address and telephone number for the

587
association.

588
5.
The n
ame and board title for each member of the

589
association’s board.

590
6.
The n
ame and contact information of the association’s

591
community association manager or community association

592
management firm, if applicable.

593
7. The hyperlink or website address of the association’s

594
website, if applicable.

595
(b)
The t
otal number of buildings
,
and for each building in

596
the association:

597
1.
The t
otal number of stories, including both habitable

598
and uninhabitable stories.

599
2.
The t
otal number of parcels.

600
3.
The a
ge of each building
,
based on the certificate of

601
occupancy.

602
4. Any construction commenced within the common elements

603
during
the
most recent
calendar year.

604
(c) The association’s assessments, including:

605
1.
The a
mount of assessment or special assessment by parcel

606
type, including reserves.

607
2.
The p
urpose of the assessment or special assessment.

608
3.
The n
ame of the financial institution or institutions

609
with which the association maintains accounts.

610 Section 3. This act shall take effect July 1, 2026.