Back to Hawaii

HB468 • 2026

RELATING TO TRANSPORTATION.

RELATING TO TRANSPORTATION.

Active

The official status still shows this bill as active or still awaiting another formal step.

Sponsor
GRANDINETTI, BELATTI, IWAMOTO, PERRUSO, TAM, TODD
Last action
2025-12-08
Official status
Carried over to 2026 Regular Session.
Effective date
Not listed

Plain English Breakdown

The bill text does not specify the exact penalties beyond requiring the Department of Transportation to issue them.

Rules for Ride-Sharing Companies About Service Animals

This bill requires the Civil Rights Commission to handle complaints about ride-sharing drivers discriminating against passengers with service animals, and it allows the Department of Transportation to penalize companies if their drivers break these rules.

What This Bill Does

  • Requires the Civil Rights Commission to receive and investigate complaints related to acts of discrimination committed by transportation network company drivers against riders with service animals.
  • The commission must report its findings to the Department of Transportation, which shall issue penalties to transportation network companies.

Who It Names or Affects

  • Ride-sharing companies and their drivers
  • People who use ride-sharing services with service animals

Terms To Know

Service Animal
An animal that helps people with disabilities, like seeing-eye dogs for the blind.
Civil Rights Commission
A group that looks into complaints about unfair treatment based on race, religion, disability, and other factors.

Limits and Unknowns

  • The bill does not affect rights or duties that matured before its effective date.
  • It is unclear how many ride-sharing companies will be affected by this new rule.
  • The bill takes effect on July 1, 3000.

Amendments

These notes stay tied to the official amendment files and metadata from the legislature.

HD1

1

Hawaii published version HD1

Plain English: This amendment requires the Civil Rights Commission to investigate complaints about transportation network company drivers discriminating against riders with service animals and report findings to the Department of Transportation, which will impose penalties on companies.

  • The Civil Rights Commission must now receive and investigate complaints related to discrimination by transportation network company drivers towards riders accompanied by service animals.
  • Transportation network companies will face fines or permit suspensions if their drivers violate rules about accommodating service animals.
  • The exact timeframe for the commission's response after receiving a complaint is not specified in the amendment text.
  • The effective date of July 1, 3000, seems incorrect and likely contains an error.

Bill History

  1. 2025-12-08 D

    Carried over to 2026 Regular Session.

  2. 2025-02-05 H

    Passed Second Reading as amended in HD 1 and referred to the committee(s) on JHA with none voting aye with reservations; Representative(s) Garcia voting no (1) and Representative(s) Cochran, Ward excused (2).

  3. 2025-02-05 H

    Reported from TRN (Stand. Com. Rep. No. 165) as amended in HD 1, recommending passage on Second Reading and referral to JHA.

  4. 2025-01-28 H

    The committee on TRN recommend that the measure be PASSED, WITH AMENDMENTS. The votes were as follows: 8 Ayes: Representative(s) Kila, Grandinetti, Evslin, Kitagawa, La Chica, Miyake, Muraoka, Pierick; Ayes with reservations: none; 0 Noes: none; and 1 Excused: Representative(s) Cochran.

  5. 2025-01-24 H

    Bill scheduled to be heard by TRN on Tuesday, 01-28-25 10:00AM in House conference room 430 VIA VIDEOCONFERENCE.

  6. 2025-01-21 H

    Referred to TRN, JHA, referral sheet 2

  7. 2025-01-21 H

    Introduced and Pass First Reading.

  8. 2025-01-17 H

    Pending introduction.

Official Summary Text

RELATING TO TRANSPORTATION.
Transportation Network Companies; Civil Rights Commission; Discrimination; Service Animals; Violations; Penalties; Fines
Requires the Civil Rights Commission to receive and investigate complaints related to acts of discrimination committed by transportation network company drivers against riders with service animals and report the results of its investigation to the Department of Transportation, which shall issue penalties to transportation network companies. Effective 7/1/3000. (HD1)

Current Bill Text

Read the full stored bill text
HB468

HOUSE OF REPRESENTATIVES

H.B. NO.

468

THIRTY-THIRD LEGISLATURE, 2025

STATE OF HAWAII

A BILL FOR AN ACT

relating
to transportation
.

BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF HAWAII:

����
SECTION
1.
�
The legislature finds that chapter
279J, Hawaii Revised Statutes, was enacted to establish statewide regulation of
transportation network companies to provide operational consistency across the
State and establish a permitting process within the department of
transportation.

����
The
legislature further finds that transportation network companies are required to
adopt a policy of non-discrimination on the basis of destination, race, color,
ancestry, national origin, religious belief or affiliation, sex, disability,
age, sexual orientation, or gender identity or expression with respect to
riders and potential riders and notify the transportation network company
drivers of the policy.

����
The
legislature additionally finds that transportation network company drivers are
required to comply with all applicable laws to accommodate service
animals.
�
Despite these requirements,
there have been many reports of passengers being denied service by drivers due
to being accompanied by a service animal.

����
Accordingly,
the purpose of this Act is to
require the civil rights
commission to receive and investigate complaints related to acts of discrimination
committed by transportation network company drivers and report its findings to
the department of transportation, which shall issue penalties to transportation
network companies.

����
SECTION 2.
�
Chapter 279J, Hawaii Revised Statutes, is
amended by adding a new section to be appropriately designated and to read as
follows:

����
"
�279J-
�
Complaint against unfair discrimination;
service animals; civil rights commission.
�
The civil rights commission
shall receive complaints of unfair discriminatory treatment of riders by
transportation network company drivers in violation of section 279-10(c) in
accordance with the procedures established under chapter 368.
"

����
SECTION
3
.
�
Section 279J-10, Hawaii Revised Statutes, is
amended to read as follows:

����
"
[
[
]
�
279J-10[
]
]
�
Non-discrimination; accessibility.
�
(a)
�

The transportation network company shall adopt a policy of non
‑
discrimination
on the basis of destination, race, color, ancestry, national origin, religious
belief or affiliation, sex, disability, age, sexual orientation, or gender
identity or expression with respect to riders and potential riders and shall
notify transportation network company drivers of the policy.
�
The transportation network company shall
be accountable for and ensure compliance with this section.

����
(b)
�
In addition to any policy established
pursuant to subsection (a), transportation network company drivers shall comply
with all applicable laws regarding non-discrimination against riders or
potential riders on the basis of destination, race, color, ancestry, national
origin, religious belief or affiliation, sex, disability, age, sexual
orientation, or gender identity or expression.

����
(c)
�
Transportation network company drivers shall
comply with all applicable laws to accommodate service animals.
�
For purposes of this subsection,
"service animal" has the same meaning as defined in section 347-2.5.

����
(d)
�
A transportation network company shall not
impose additional charges for providing services to persons with physical
disabilities.

����
(e)
�
Notwithstanding section 279J-11, when the
civil rights commission, pursuant to section 279J- , has found
that a transportation network company driver has violated subsection (c), the
civil rights commission shall report the results of its investigation of the
complaint to the department, which shall issue penalties to the transportation
network company as follows:

����
(1)
�
For
each violation, a fine of $5,000;

����
(2)
�
For three violations within a period of
twelve consecutive months, a warning that the transportation network company's
permit is at risk of suspension; and

����
(3)
�
For ten or more cumulative violations, suspension
of a transportation network company's permit for a period of no less than
twelve consecutive months.

The department shall make the penalties
established pursuant to this section publicly available on the department's
website.
"

����
SECTION 4.
�
This Act does not affect rights and duties
that matured, penalties that were incurred, and proceedings that were begun
before its effective date.

����
SECTION
5.
�
New statutory material is
underscored.

����
SECTION 6.
�
This Act shall take effect upon its approval.

INTRODUCED BY:

_____________________________

Report Title:

Transportation
Network Companies; Civil Rights Commission; Discrimination; Service Animals; Violations;
Penalties; Fines

Description:

Requires the Civil Rights Commission to receive and
investigate complaints related to acts of discrimination committed by
transportation network company drivers against riders with service animals and
report the results of its investigation to the Department of Transportation,
which shall issue penalties to transportation network companies.

The summary description
of legislation appearing on this page is for informational purposes only and is
not legislation or evidence of legislative intent.