SOCIAL MEDIA-REPORT FRAUD

Illinois General Assembly - Full Text of SB2823

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104TH GENERAL ASSEMBLY
State of Illinois
2025 and 2026
SB2823

Introduced 1/13/2026, by Sen. Steve Stadelman

SYNOPSIS AS INTRODUCED:

815 ILCS 505/2MMMM new

Amends the Consumer Fraud and Deceptive Business Practices Act.
Provides that a social media company shall make available to account
holders a 24-hour toll-free telephone number through which an account
holder may contact a live customer service representative of the social
media company to report fraudulent activity on an account holder's social
media account, including, but not limited to, unauthorized access.
Provides that a social media company shall include the telephone number
and an explanation of the purpose of the telephone number in any email
notification concerning account security sent to an account holder and
post the telephone number and explanation in a prominent location on the
homepage or help page of the social media platform. Provides that a
violation of the provision constitutes an unlawful practice within the
meaning of the Act.
LRB104 16967 SPS 30381 b

A BILL FOR

SB2823
LRB104 16967 SPS 30381 b
1

AN ACT concerning business.

2

Be it enacted by the People of the State of Illinois,
3
represented in the General Assembly:

4

Section 5.
The Consumer Fraud and Deceptive Business
5
Practices Act is amended by adding Section 2MMMM as follows:

6

(815 ILCS 505/2MMMM new)
7

Sec. 2MMMM.
Social media; report fraudulent activity.
8

(a) As used in this Section:
9

"Account holder" means a resident of this State who has a
10
social media account on a social media platform.
11

"Social media account" means a profile created by a person
12
on a social media platform that contains personal information,
13
including name, phone number, email, or other identifying
14
information. "Social media account" includes a profile created
15
by a person that only contains pictures or videos that the
16
person owns and shares.
17

"Social media company" means a person, business, or other
18
legal entity and its agents, assignees, or representatives
19
that provides or operates a social media platform with at
20
least 5,000,000 users.
21

"Social media platform" means a public or semi-public
22
Internet-based service or application with users in this
23
State, that:

SB2823
- 2 -
LRB104 16967 SPS 30381 b
1

(1) allows users to construct a public or semi-public
2

social media account for the purposes of using the
3

platform, populate a list of other users with whom the
4

user shares a social connection through the platform, and
5

post content viewable by other users of the platform; and
6

(2) is designed to connect users within the platform
7

to facilitate social interactions, except that a service
8

or application that provides email or direct messaging
9

services shall not be considered a social media platform
10

solely based on the existence of that functionality.
11

"Social media platform" does not include an Internet-based
12
service or application for which interactions between users
13
are solely related to the provision of direct messages,
14
commercial and financial transactions, peer-to-peer payments,
15
consumer engagement around products, product reviews, sellers,
16
services, events, or places, or any combination thereof.
17

(b) A social media company shall make available to account
18
holders a 24-hour toll-free telephone number through which an
19
account holder may contact a live customer service
20
representative of the social media company to report
21
fraudulent activity on an account holder's social media
22
account, including, but not limited to, unauthorized access.
23

(c) A social media company shall include the telephone
24
number made available in accordance with subsection (b) and an
25
explanation of the purpose of the telephone number in any
26
email notification concerning account security sent to an

SB2823
- 3 -
LRB104 16967 SPS 30381 b
1
account holder and post the telephone number and explanation
2
in a prominent location on the homepage or help page of the
3
social media platform.
4

(d) A violation of this Section constitutes an unlawful
5
practice within the meaning of this Act.

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