CUSTOMER SUPPORT SERVICE

Illinois General Assembly - Full Text of SB3240

Select Language

×

The Illinois General Assembly offers the Google Translate™ service for visitor convenience. In no way should it be considered accurate as to the translation of any content herein.

Visitors of the Illinois General Assembly website are encouraged to use other translation services available on the internet.

The English language version is always the official and authoritative version of this website.

NOTE: To return to the original English language version, select the "Show Original" button on the Google Translate™ menu bar at the top of the window.

Choose Language

English

Afrikaans

Albanian

Arabic

Armenian

Azerbaijani

Basque

Bengali

Bosnian

Catalan

Croatian

Czech

Danish

Dutch

Esperanto

Estonian

Filipino

Finnish

French

Galician

Georgian

German

Greek

Gujarati

Haitian Creole

Hausa

Hawaiian

Hebrew

Hindi

Hungarian

Icelandic

Indonesian

Interlingua

Interlingue

Inuktitut

Irish

Italian

Japanese

Javanese

Kannada

Khmer

Korean

Latin

Latvian

Lithuanian

Luxembourgish

Macedonian

Malagasy

Malayalam

Maltese

Maori

Marathi

Myanmar

Nepali

Norwegian

Odia

Pashto

Punjabi

Romanian

Russian

Samoan

Sango

Sanskrit

Sardinian

Sindhi

Sinhala

Slovak

Slovenian

Somali

Southern Sotho

Spanish

Sundanese

Swahili

Swedish

Tamil

Telugu

Thai

Tigrinya

Tonga

Turkish

Ukrainian

Urdu

Vietnamese

Welsh

Xhosa

Yiddish

Yoruba

Zulu

Powered by
Translate

Close

Illinois General Assembly

Top Navigation Bar

Translate

Learn

Select General Assembly

Search the 104th General Assembly

Enter search terms for legislation, members, committees, or schedules.

ILGA.GOV

LEGISLATION & LAWS

Bills & Resolutions

Public Acts

Illinois Compiled Statutes

Illinois Constitution

Search Legislation

Glossary

Guide

Reports & Inquiry

Legislative Reports

Special Reports

FTP Site

Legislator Lookup

Capitol Complex Phone Numbers

Rules & Regulations

Illinois Register

Administrative Rules

Senate

Members

Schedules

Committees

Request for Remote Testimony

Journals

Transcripts

Rules

Audio/Video

FOIA Information

Senate Employment Opportunities

Media Guidelines

House

Members

Schedules

Committees

Submit testimony for House Committees

Journals

Transcripts

Rules

Audio/Video

FOIA Information

House Employment Opportunities

Log In

Mobile Top Bar

Search the 104th General Assembly

Enter keywords to search the Illinois General Assembly website.

Full Text of SB3240

Home

Legislation

Full Text

SB3240 - 104th General Assembly

Bill Status

Full Text

Votes

Witness Slips

Select Menu

Bill Status

Full Text

Votes

Witness Slips

Printer Friendly Version

Introduced

Printer Friendly Version

Introduced

Open PDF

104TH GENERAL ASSEMBLY
State of Illinois
2025 and 2026
SB3240

Introduced 2/2/2026, by Sen. Sue Rezin

SYNOPSIS AS INTRODUCED:

815 ILCS 505/2MMMM new

Amends the Consumer Fraud and Deceptive Business Practices Act.
Provides that it is an unlawful practice for a high-impact social media
company in the State to fail to make available to its customers, at no
cost, a customer support service for customers to notify the company of any
harmful content that the customer believes is illegal or violates the
high-impact social media company's terms of service. Provides that the
customer support service must timely respond to customers within one
business day after a customer initially contacts the company. Provides
that the customer support service must take active steps to resolve the
customer's issue or complaint and communicate the steps taken to resolve
the issue or complaint with the customer by mail, telephone, or email, as
requested by the customer, within 3 business days after a customer
initially contacts the company. Provides that the customer support service
shall communicate with the customer at least once every 3 business days
until the issue has been resolved or until the issue has been determined to
be unsolvable. Provides that the Attorney General may bring an action
against a high-impact social media company that does not comply with these
provisions. Provides that any company that violates these provisions shall
be fined $1,000 per day per violation. Provides that fines collected under
these provisions shall be deposited into a fund to support mental health
awareness in Illinois. Effective January 1, 2027.
LRB104 18750 SPS 32193 b

A BILL FOR

SB3240
LRB104 18750 SPS 32193 b
1

AN ACT concerning business.

2

Be it enacted by the People of the State of Illinois,
3
represented in the General Assembly:

4

Section 5.
The Consumer Fraud and Deceptive Business
5
Practices Act is amended by adding Section 2MMMM as follows:

6

(815 ILCS 505/2MMMM new)
7

Sec. 2MMMM.
Customer support service.

8

(a) As used in this Section, "high-impact social media
9
company" means an entity that generates at least
10
$3,000,000,000 in annual revenue and provides any
11
Internet-accessible platform that:
12

(1) has 300,000,000 or more monthly active users for
13

not fewer than 3 of the preceding 12 months; and
14

(2) constitutes an online product or service that is
15

primarily used by users to access or share user-generated
16

content.

17

"High-impact social media company" does not include any
18
online product or service that:
19

(1) exclusively provides electronic mail or direct
20

messaging services; or
21

(2) primarily consists of news, sports, entertainment,
22

interactive video games, electronic commerce, or content
23

that is preselected by the provider for which any chat,

SB3240
- 2 -
LRB104 18750 SPS 32193 b
1

comments, or interactive functionality is incidental to,
2

directly related to, or dependent on the provision of that
3

content.
4

(b) It is an unlawful practice within the meaning of this
5
Act for a high-impact social media company in this State to
6
fail to make available to its customers, at no cost, a customer
7
support service for customers to notify the company of any
8
harmful content that the customer believes is illegal or
9
violates the high-impact social media company's terms of
10
service. The customer support service must timely respond to
11
customers within one business day after a customer initially
12
contacts the company. The customer support service must take
13
active steps to resolve the customer's issue or complaint and
14
communicate the steps taken to resolve the issue or complaint
15
with the customer by mail, telephone, or email, as requested
16
by the customer, within 3 business days after a customer
17
initially contacts the company. The customer support service
18
shall communicate with the customer at least once every 3
19
business days until the issue has been resolved or until the
20
issue has been determined to be unsolvable.
21

(c) The Attorney General may bring an action against a
22
high-impact social media company that does not comply with
23
this Section. Any company that violates this Section shall be
24
fined $1,000 per day per violation. Fines collected under this
25
Section shall be deposited into a fund to support mental
26
health awareness in Illinois.

SB3240
- 3 -
LRB104 18750 SPS 32193 b
1

Section 99.
Effective date.
This Act takes effect January
2
1, 2027.

Footer

Disclaimer

This site is maintained for the Illinois General Assembly by the
Legislative Information System, 705 Stratton Building, Springfield, Illinois 62706.

Contact ILGA Webmaster

ILGA.gov uses cookies to ensure you get the best experience on our website. By continuing to browse ILGA.gov you consent to our use of cookies.
Read About Cookies

ILGA.GOV

2026 ILGA.gov | All Rights Reserved |
ADA

|
Disclaimers
|
Learn

This site is maintained for the Illinois General Assembly by the
Legislative Information System, 705 Stratton Building, Springfield, Illinois 62706.
Contact ILGA Webmaster

ILGA.gov uses cookies to ensure you get the best experience on our website. By continuing to browse ILGA.gov you consent to our use of cookies.
Read About Cookies

ILGA.GOV

2026 ILGA.gov | All Rights Reserved |
ADA

|
Disclaimers
|
Learn