Plain English Breakdown
Checked against official source text during the last sync.
Utility Overcharge Reimbursement
This act requires utility providers to reimburse customers for overcharged amounts within ninety days and specifies how the reimbursement should be labeled.
What This Bill Does
- Defines what a 'customer', 'overcharge', and 'utility provider' means in this context.
- Requires utility providers to fully refund any overcharges to customers within ninety calendar days after discovering them.
- Specifies that if a customer has ended service, the utility must send the reimbursement to their last known address.
- Directs utilities to label the refund as an overcharge reimbursement or similar description.
Who It Names or Affects
- Utility providers such as water, gas, and electric companies in Louisiana.
- Customers who receive services from these utility providers.
Terms To Know
- Customer
- A person receiving services from a utility provider.
- Overcharge
- Any amount billed in excess of the lawful rate, tariff, or authorized charge.
Limits and Unknowns
- The act does not specify what happens if a utility fails to comply with these requirements.
- It is unclear how utilities will determine when an overcharge has been 'reasonably should have been discovered'.