Transportation Network Companies - Deactivation of Operators

EXPLANATION: CAPITALS INDICATE MATTER ADDED TO EXISTING LAW.
[Brackets] indicate matter deleted from existing law.
Underlining indicates amendments to bill.
Strike out indicates matter stricken from the bill by amendment or deleted from the law by
amendment.
*sb0740*

SENATE BILL 740
C5 6lr1425
SB 747/25 – FIN CF HB 480
By: Senator Kramer
Introduced and read first time: February 6, 2026
Assigned to: Finance
Committee Report: Favorable with amendments
Senate action: Adopted
Read second time: February 25, 2026

CHAPTER ______

AN ACT concerning 1

Transportation Network Companies – Deactivation of Operators 2

FOR the purpose of altering the definitions of “transportation network company” and 3
“transportation network operator” for purposes of provisions of law regarding 4
transportation network companies; requiring a transportation network company to 5
maintain a deactivation policy that provides the policies and procedures for the 6
deactivation of operators; prohibiting a transportation network company from 7
deactivating an operator unless the deactivation is consistent with the company’s 8
deactivation policy for certain violations; requiring a transportation networ k 9
company to allow an operator whose account is deactivated to withdraw certain 10
earnings under certain circumstances; requiring a transportation network company 11
to provide notice and certain information to the transportation network company’s 12
operators and any operator who is deactivated; and generally relating to the 13
deactivation of transportation network company operators. 14

BY repealing and reenacting, without amendments, 15
Article – Public Utilities 16
Section 10–101(a), (l), (m), and (n) and 10–401(a) and (c) 17
Annotated Code of Maryland 18
(2025 Replacement Volume and 2025 Supplement) 19

BY repealing and reenacting, with amendments, 20
Article – Public Utilities 21
Section 10–101(l) and (m) and 10–401 22
Annotated Code of Maryland 23
2 SENATE BILL 740

(2025 Replacement Volume and 2025 Supplement) 1

BY adding to 2
Article – Public Utilities 3
Section 10–410 4
Annotated Code of Maryland 5
(2025 Replacement Volume and 2025 Supplement) 6

SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 7
That the Laws of Maryland read as follows: 8

Article – Public Utilities 9

10–101. 10

(a) In this title the following words have the meanings indicated. 11

(l) “Transportation network company” means a company that operates in the 12
State using a digital network to connect passengers to transportation network operators or 13
transportation network partners for transportation network services. 14

(m) “Transportation network operator”, “transportation network partner”, or 15
“transportation network driver” means an individual who: 16

(1) has been issued a transportation network operator’s license, or is 17
otherwise authorized, by the Commission to provide transportation network services; 18

(2) receives, through a transportation network company’s digital network 19
application, a connection to a potential passenger to transpo rt the passenger between 20
points chosen by the passenger in exchange for the payment of a fee to the transportation 21
network company; and 22

(3) uses a motor vehicle that is owned, leased, or otherwise authorized for 23
use by the individual and is approved for use in providing transportation network services 24
by the Commission. 25

(n) (1) “Transportation network services” means the activities of an operator 26
during: 27

(i) transportation network coverage period one, during which the 28
operator is logged onto and re ady to accept a prearranged ride request made through a 29
transportation network company’s digital network application; 30

(ii) transportation network coverage period two, during which the 31
operator accepts a ride request from a passenger that is prearranged through a 32
transportation network company’s digital network application, and is traveling to a 33
predetermined location to pick up the passenger; and 34
SENATE BILL 740 3

(iii) transportation network coverage period three, during which the 1
operator transports the passenger a nd continuing until the passenger departs the motor 2
vehicle. 3

(2) “Transportation network services” does not include: 4

(i) providing taxicab services, sedan services, or limousine services; 5

(ii) any shared expense carpool arrangement or service or other type 6
of arrangement or service in which a driver receives a fee that does not exceed the driver’s 7
costs associated with providing a ride; or 8

(iii) transportation services that a nonprofit organization provides 9
through the use of a volunteer driver and the volunteer driver’s personal vehicle. 10

10–401. 11

(a) In this subtitle the following words have the meanings indicated. 12

(c) “Operator” means a transportation network operator, transportation network 13
partner, or transportation network driver. 14

10–410. 15

(A) IN THIS SECTION , “DEACTIVATE” OR “DEACTIVATION” MEANS AN 16
ACTION BY A TRANSPORTATION NETWORK COMPANY TO PERMANENTLY CHANGE AN 17
OPERATOR’S ACCOUNT STATUS FRO M ELIGIBLE TO PROVID E TRANSPORTATION 18
NETWORK SERVICES TO INELIGIBLE TO PROVID E TRANSPORT ATION NETWORK 19
SERVICES. 20

(B) THIS SECTION DOES NOT APPLY TO AN OPERATOR’S LOSS OF ACCESS TO 21
A TRANSPORTATION NETWORK COMPANY’S DIGITAL NETWORK APPLICATION IF THE 22
LOSS OF ACCESS: 23

(1) IS CONTINGENT ON AN OPERATOR’S COMPLIANCE WITH A 24
LICENSE, INSURANCE, OR A REGULATORY REQUIREMENT; 25

(2) WAS IMPLEMENTED BY T HE TRANSPORTATION NE TWORK 26
COMPANY FOR A LEGITI MATE FINANCIAL, BUSINESS, OR ECONOMIC REASON A ND 27
NOT RELATED TO THE OPERATOR’S CONDUCT; 28

(3) IS ABLE TO BE RESOLVED THROUGH UNILATERAL ACTION BY THE 29
OPERATOR; OR 30

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(4) IS THE RESULT OF ACC ESS RESTRICTIONS DUE TO INCLEMENT 1
WEATHER OR NETWORK OUTAGES. 2

(C) A TRANSPORTATION NETWORK COMPANY SHALL: 3

(1) MAINTAIN A WRITTEN P LAIN–LANGUAGE DEACTIVATION POLICY 4
THAT PROVIDES FOR THE POLICIES AND PROCEDURES FOR THE DEACTIVATION OF 5
OPERATORS; AND 6

(2) MAKE THE DEACTIVATION POLICY AVAILABLE ONLINE THROUGH 7
THE TRANSPORTATION NETWORK COMPANY’S DIGITAL NETWORK APPLICATION. 8

(D) THE DEACTIVATION POLICY SHALL: 9

(1) STATE THAT THE DEACT IVATION POLICY IS EN FORCEABLE AS A 10
TERM OF THE TRANSPOR TATION NETWORK COMPA NY’S CONTRACT WITH THE 11
OPERATOR; 12

(2) DEFINE “SERIOUS MISCONDUCT ” AND SPECIFY THAT SER IOUS 13
MISCONDUCT INCLUDES: 14

(I) REFUSAL TO PROVIDE T RANSPORTATION NETWOR K 15
SERVICES FOR ANY REA SON RELATED TO A POT ENTIAL PASSENGER’S DISABILITY, 16
INCLUDING THE USE OF A MOBILITY AID OR TRAVEL WITH A SERVICE ANIMAL; AND 17

(II) ANY OTHER CONDUCT THAT WOULD CONSTITUTE AN ACT OF 18
APPARENT DISCRIMINATION UNDER FEDERAL OR STATE LAW; 19

(3) INCLUDE A NONEXHAUST IVE LIST OF EXAMPLES OF CONDUCT 20
THAT CONSTITUTES SERIOUS MISCONDUCT UNDER THE DEACTIVATION POLICY; 21

(4) PROVIDE THE OPERATOR WITH A REASONABLE UNDERSTANDING 22
OF WHAT MAY CONSTITU TE A VIOLATION THAT WARRANTS DEACTIVATION UNDER 23
THE DEACTIVATION POLICY; 24

(5) DESCRIBE THE PROCEDURES FOR NOTIFYING AN OPERATOR OF A 25
DEACTIVATION AND THE REASON FOR THE DEACTIVATION; 26

(6) DESCRIBE THE PROCEDURES AND ELIGIBILITY CRITERIA FOR THE 27
RECONSIDERATION OF A DEACTIVATION DECISION AND THE PROCESS, CONSISTENT 28
WITH SUBSECTION (I) OF TH IS SECTION , FOR AN OPERATOR TO R EQUEST A 29
DEACTIVATION APPEAL WITH THE TRANSPORTATION NETWORK COMPANY; AND 30

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(7) BE SPECIFIC ENOUGH FOR AN OPERATOR TO UNDERSTAND WHAT 1
CONSTITUTES A VIOLAT ION OF THE POLICY AN D HOW TO AVOID VIOLA TING THE 2
POLICY. 3

(E) A TRANSPORTATION NETWORK C OMPANY MAY NOT DEACT IVATE AN 4
OPERATOR FOR A VIOLATION NOT REASONABLY UNDERSTOOD TO BE PART OF THE 5
TRANSPORTATION NETWORK COMPANY’S DEACTIVATION POLICY. 6

(F) (1) EXCEPT AS PROVIDED IN PARAGRAPH (2) OF THIS SUBSECTION, A 7
TRANSPORTATION NETWORK COMPANY MAY NOT RELY SOLELY ON A PASSENGER 8
REPORT AS THE BASIS FOR A DEACTIVATION. 9

(2) A TRANSPORTATION NETWORK COMPANY MAY RELY SOLELY ON A 10
PASSENGER REPORT AS THE BASIS FOR A DEACTIVATION IF: 11

(I) THE REPORT WAS SUBMI TTED WITHIN 14 DAYS AFTER THE 12
DATE OF THE ALLEGED INCIDENT; OR 13

(II) 1. THE REPORT INVOLVES AN ALLEGED VIOLATION OF A 14
FEDERAL OR STATE LAW; 15

2. THE REPORT INVOLVES AN ALLEGED VIOLATION OF 16
THE TRANSPORTATION NETWORK COMPANY’S NONDISCRIMINATION POLICY; 17

3. THE REPORT IN VOLVES AN ALLEGED AC T OF FRAUD 18
UNDER TITLE 8 OF THE CRIMINAL LAW ARTICLE, AS DEFINED IN THE 19
TRANSPORTATION NETWORK COMPANY’S CONTRACT WITH THE OPERATOR, OR IN 20
THE TRANSPORTATION NETWORK COMPANY’S TERMS, INCLUDING: 21

A. DELIBERATELY INCREASING THE TIME O R DISTANCE 22
OF A PASSENGER TRIP OR ACCEPTING A PASSENGER TRIP WITHOUT THE INTENTION 23
OF COMPLETING THE TRIP; 24

B. USING ANOTHER OPERAT OR’S ACCOUNT OR 25
CREATING A FAKE OR D UPLICATE ACCOUNT ON A TRANSPORTATION NET WORK 26
COMPANY’S DIGITAL NETWORK APPLICATION; 27

C. INTENTIONALLY REQUES TING OR ACCEPTING 28
FRAUDULENT OR FALSIFIED PASSENGER TRIPS; OR 29

D. INTENTIONALLY DISRUPTING OR MANIPULATING THE 30
NORMAL FUNCTIONING O F A TRANSPORTATION N ETWORK COMPANY ’S DIGITAL 31
NETWORK APPLICATION, INCLUDING MANIPULATING THE SETTINGS ON A PHONE TO 32
6 SENATE BILL 740

PREVENT THE PROPER FUNCTIONING OF A TRANSPORTATION NETWORK COMPANY’S 1
DIGITAL NETWORK APPLICATION; OR 2

4. THE REPORT INVOLVES OPERATOR, ROAD, OR 3
PERSONAL SAFETY. 4

(G) A TRANSPORTATION NETWORK COMPANY SHALL ALLOW AN OPERATOR 5
WHOSE ACCOUNT IS DEACTIVAT ED TO WITHDRAW EARNI NGS THAT ACCRUED 6
BEFORE THE DEACTIVATION UNLESS: 7

(1) THE TRANSPORTATION N ETWORK COMPANY REASO NABLY 8
BELIEVES THAT A PORT ION OF THE EARNINGS ARE CONNECTED TO CRI MINAL OR 9
FRAUDULENT CONDUCT; OR 10

(2) THE WITHDRAWAL WOULD VIOLATE A FEDERAL OR STATE LAW. 11

(H) (1) A TRANSPORTATION NETWO RK COMPANY SHALL PRO VIDE AN 12
OPERATOR WITH WRITTEN NOTICE OF A DEACTIVATION: 13

(I) ON THE DATE THE DEACTIVATION BECOMES EFFECTIVE; OR 14

(II) FOR SERIOUS MISCONDU CT, WITHIN 3 DAYS AFTE R THE 15
DEACTIVATION. 16

(2) A WRITTEN NOTICE OF DEACTIVATION SHALL INCLUDE: 17

(I) THE REASON FOR THE DEACTIVATION; 18

(II) INFORMATION ON AN OP ERATOR’S RIGHT TO APPEAL TH E 19
DEACTIVATION; AND 20

(III) INSTRUCTIONS FOR AN OPERATOR TO APPEAL T HE 21
DEACTIVATION. 22

(I) (1) A DEACTIVATION POLICY SHALL INCLUDE AN APP EALS PROCESS 23
FOR AN OPERATOR TO APPEAL A DEACTIVATION. 24

(2) AN OPERATOR WHO IS DE ACTIVATED BY A TRANS PORTATION 25
NETWORK COMPANY HAS THE RIGHT TO APPEAL THE DEACTIVATION BEGINNING ON 26
THE DATE THE OPERATOR RECEIVES NOTICE OF THE DEACTIVATION. 27

(3) AN APPEALS PROCESS SHALL PROVIDE AN OPERATOR WITH: 28

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(I) AT LEAST 30 DAYS FROM THE DATE O F THE NOTICE OF 1
DEACTIVATION TO APPEAL THE DEACTIVATION; AND 2

(II) AN OPPORTUNITY TO PR OVIDE THE TRANSPORTA TION 3
NETWORK COMPANY OR T HIRD PARTY, AS APPROPRIATE, WITH INFORMATION TO 4
SUPPORT THE APPEAL. 5

(4) (I) SUBJECT TO SUBPARAGRA PH (II) OF THIS PARAGRAPH , A 6
TRANSPORTATION NETWO RK COMPANY SHALL REV IEW AND MAKE A FINAL 7
DECISION ON AN APPEAL OF A DEACTIVATION WITHIN 15 DAYS AFTER RECEIPT OF 8
THE APPEAL AND ANY I NFORMATION THE OPERATOR PROVIDES TO SUPP ORT THE 9
APPEAL. 10

(II) A TRANSPORTATION NETWORK COMPANY OR AN OPERATOR 11
MAY REQUEST AN ADDITIONAL 15 DAYS TO REVIEW AND MAKE A FINAL DECISION ON 12
AN APPEAL OF DEACTIV ATION OR PROVIDE INFO RMATION TO SUPPORT T HE 13
APPEAL, AS APPROPRIATE. 14

(5) A TRANSPORTATION NETWO RK COMPANY MAY USE A THIRD 15
PARTY TO ASSIST IN THE APPEALS PROCESS. 16

(6) A TRANSPORTATION NETWORK COMPANY SHALL CON SIDER ALL 17
INFORMATION PROVIDED BY THE OPERATOR DURING THE APPEALS PROCESS. 18

(7) FOR AN APPEALED DEACT IVATION TO BE UPHELD UNDER THE 19
APPEALS PROCESS A TR ANSPORTATION NETWORK COMPANY OR A THIRD P ARTY 20
MUST DETERMINE THAT UNDER THE TOTALITY O F THE CIRCUMSTANCES THERE IS 21
EVIDENCE TO FIND THAT IT IS MORE LIKELY THAN NOT THAT A VIOLATION OF THE 22
DEACTIVATION POLICY HAS OCCURRED. 23

(l) “Transportation network company” means [a company that operates in the 24
State using a digital network to connect passengers to transportation network operators or 25
transportation network partners for transportation network services] AN ORGANIZATION, 26
INCLUDING A CORPORATION, PARTNERSHIP, OR SOLE PROPRIETOR, THAT USES AN 27
ONLINE–ENABLED APPLICATION, PLATFORM, OR DIGITAL DISPATCH SYSTEM TO: 28

(1) CONNECT PASSENGERS AND CUSTOMERS WITH TRANSPORTATION 29
NETWORK DRIVERS; 30

(2) PRESENT OFFERS TO TR ANSPORTATION NETWORK DRIVERS 31
THROUGH A DIGITAL LABOR PLATFORM; OR 32

(3) FACILITATE THE PROVISION OF TRANSPORTATION SERVICES FOR 33
COMPENSATION BY TRANSPORTATION NETWORK DRIVERS. 34
8 SENATE BILL 740

(m) “Transportation network operator”, “transportation network partner”, or 1
“transportation network driver” means an individual who: 2

(1) has been issued a transportation network operator’s license, or is 3
otherwise authorized, by the Commission to provide transportation network services; 4

(2) [receives, through a transportation network company’s digital network 5
application, a connection to a potential passenger to transport the passenger between 6
points chosen by the passenger in exchange for the p ayment of a fee to the transportation 7
network company] PROVIDES TRANSPORTATION TO PASSENGERS OR CUSTOMERS: 8

(I) THROUGH A TRANSPORTA TION NETWORK COMPANY ’S 9
PLATFORM; AND 10

(II) BETWEEN POINTS CHOSE N BY THE PASSENGER O R 11
CUSTOMER IN EXCHANGE FOR PAYMENT: 12

1. OF A FEE TO THE TRAN SPORTATION NETWORK 13
COMPANY; AND 14

2. FOR THE OPERATOR ’S SERVICE MADE THROU GH OR 15
BY THE TRANSPORTATION NETWORK COMPANY; and 16

(3) uses a motor vehicle that is owned, leased, or otherwise authorized for 17
use by the individual and is approved BY THE COMMISSION AND THE TRANSPORTATION 18
NETWORK COMPANY for use in providing transportation network services [by the 19
Commission]. 20

10–401. 21

(a) In this subtitle the following words have the meanings indicated. 22

(b) (1) “EGREGIOUS MISCONDUCT” MEANS AN ACTION OR A BEHAVIOR 23
BY AN OPERATOR THAT: 24

(I) POSES AN IMMEDIATE THREAT TO THE PHYSICAL SAFETY OF 25
A PASSENGER OR CUSTOMER, ANOTHER PERSON, OR AN ANIMAL; OR 26

(II) INTENTIONALLY CAUSES IMMEDIATE AND IRREPA RABLE 27
ECONOMIC HARM TO A PASSENGER OR CUSTOME R, ANOTHER PERSON , OR THE 28
TRANSPORTATION NETWORK COMPANY. 29

(2) “EGREGIOUS MISCONDUCT” INCLUDES: 30

SENATE BILL 740 9

(I) 1. THREE OR MORE NONCRIMINAL MOVING VIOLATIONS 1
WITHIN A 3–YEAR PERIOD; OR 2

2. THREE OR MORE AT–FAULT TRAFFIC COLLISIONS IN A 3
3–YEAR PERIOD; AND 4

(II) ANY CONDUCT THAT THE COMMISSION DEFINES BY 5
REGULATION AS EGREGIOUS MISCONDUCT. 6

(3) “EGREGIOUS MISCONDUCT ”, EXCEPT AS PROVIDED I N 7
PARAGRAPH (2) OF THIS SUBSECTION, DOES NOT INCLUDE CON DUCT RELATED TO 8
NONCRIMINAL MOVING VIOLATIONS OR TRAFFIC COLLISIONS. 9

(C) “Insurance Commissioner” means the Insurance Commissioner of the 10
Maryland Insurance Administration. 11

(D) “MOVING VIOLATION” HAS THE MEANING STATED IN § 11–136.1 OF THE 12
TRANSPORTATION ARTICLE. 13

[(c)] (E) “Operator” means a transportation network operator, transportation 14
network partner, or transportation network driver. 15

(F) “OPERATOR ADVOCACY ORG ANIZATION” MEANS A 16
MEMBERSHIP–BASED, MEMBER–LED NONPROFIT OR LABOR ORGANIZATION THAT: 17

(1) HAS OPERATED IN THE STATE FOR AT LEAST 2 YEARS WITH THE 18
PRINCIPAL PURPOSE OF SUPPORTING OPERATORS; 19

(2) HAS NOT PREVIOUSLY A ND DOES NOT CURRENTL Y RECEIVE 20
FUNDING, DIRECTLY OR INDIRECT LY, FROM A TRANSPORTATIO N NETWORK 21
COMPANY; 22

(3) IS NOT EXCESSIVELY I NFLUENCED OR CONTROL LED BY A 23
TRANSPORTATION NETWORK COMPANY; AND 24

(4) HAS NOT PREVIOUSLY AND IS NOT CURRENTLY AFFILIATED WITH 25
ANY OTHER ENTITY: 26

(I) THAT RECEIVES FUNDIN G, DIRECTLY OR INDIRECT LY, 27
FROM ANY ENTITY CONTROLLED BY A TRANSPORTATION NETWORK COMPANY; OR 28

(II) THAT IS , DIRECTLY OR INDIRECT LY, EXCESSIVELY 29
INFLUENCED OR CONTROLLED BY A TRANSPORTATION NETWORK COMPANY. 30

10 SENATE BILL 740

10–410. 1

(A) (1) IN THIS SECTION, “DEACTIVATE” OR “DEACTIVATION” MEANS AN 2
ACTION BY A TRANSPOR TATION NETWORK COMPA NY THAT RESTRICTS AN 3
OPERATOR’S ACCESS TO THE COMPANY ’S DIGITAL NETWORK FO R 48 HOURS OR 4
MORE. 5

(2) “DEACTIVATE” OR “DEACTIVATION” INCLUDES: 6

(I) BLOCKING AN OPERATOR ’S ACCESS TO A DIGITA L 7
NETWORK; 8

(II) SUSPENDING AN OPERATOR; AND 9

(III) CHANGING AN OPERATOR ’S STATUS FROM ELIGIB LE TO 10
INELIGIBLE TO PROVIDE TRANSPORTATION NETWORK SERVICES FOR 48 HOURS OR 11
MORE. 12

(B) (1) A TRANSPORTATION NETWORK COMPANY SHALL: 13

(I) MAINTAIN A WRITTEN P OLICY THAT PROVIDES THE 14
POLICIES AND PROCEDURES FOR THE DEACTIVATION OF OPERATORS; AND 15

(II) MAKE THE DEACTIVATION POLICY AVAILABLE: 16

1. ON THE TRANSPORTATIO N NETWORK COMPANY ’S 17
WEBSITE AND THROUGH THE TRANSPORTATION N ETWORK COMPANY ’S DIGITAL 18
NETWORK APPLICATION; 19

2. IN ENGLISH AND OTHER LAN GUAGES THE 20
TRANSPORTATION NETWO RK COMPANY KNOWS OR HAS REA SON TO KNOW ARE 21
SPOKEN BY THE TRANSPORTATION NETWORK COMPANY’S OPERATORS; AND 22

3. FOR AT LEAST 3 YEARS AFTER THE LAST DAY THAT 23
THE POLICY IS IN EFFECT. 24

(2) ANY UPDATE OR CHANGE TO THE DEACTIVATION POLICY SHALL 25
BE PROVIDED TO THE T RANSPORTATION NETWORK COMPANY ’S OPERATORS AT 26
LEAST 72 HOURS BEFORE THE UPDATE OR CHANGE TAKES EFFECT. 27

(C) (1) THE DEACTIVATION POLICY SHALL BE SPECIFIC ENOUGH FOR AN 28
OPERATOR TO UNDERSTAND WHAT CONSTITUTES A VIOLATION OF THE POLICY AND 29
HOW TO AVOID VIOLATING THE POLICY. 30
SENATE BILL 740 11

(2) (I) THE DEACTIVATION POLI CY SHALL BE REASONAB LY 1
RELATED TO THE SAFE AND EFFICIENT OPERAT ION OF THE TRANSPORT ATION 2
NETWORK COMPANY. 3

(II) THE DEACTIVATION POLI CY MAY NOT INCLUDE A POLICY 4
THAT WOULD RESULT IN A DEACTIVATION BASED ON: 5

1. AN OPERATOR’S AVAILABILITY TO WORK, INCLUDING 6
THE NUMBER OF HOURS THE OPERATOR IS AVAILABLE TO WORK; 7

2. AN OPERATOR’S ACCEPTANCE OR REJECTION OF ANY 8
INDIVIDUAL OFFER, ANY TYPES OF OFFERS , OR ANY NUMBER OR PRO PORTION OF 9
OFFERS; 10

3. AN OPERATOR’S CANCELLATION OF AN OFFER WITH 11
CAUSE; 12

4. AN OPERATOR CONTACTI NG THE TRANSPORTATIO N 13
NETWORK COMPANY; 14

5. STATEMENTS BY AN OPE RATOR REGARDING THE 15
TERMS AND CONDITIONS OF THE WORK THAT ARE MADE TO CUSTOMERS , OTHER 16
OPERATORS, OTHER TRANSPORTATION NETWORK COMPANIES, THE MEDIA, PUBLIC 17
OFFICIALS, OR THE GENERAL PUBLIC; 18

6. A QUANTITATIVE METRI C DERIVED FROM 19
AGGREGATE CUSTOMER RATINGS OF AN OPERATOR’S PERFORMANCE; 20

7. AN OPERATOR ASSERTIN G THE OPERATOR ’S LEGAL 21
RIGHTS, WHETHER IN COURT OR THROUGH PROCEDURES PROVIDED BY ANY LOCAL, 22
STATE, OR FEDERAL AGENCY; OR 23

8. EXCEPT IN THE CASE OF EGREGIOUS MISCONDUCT OR 24
WHERE DEACTIVATION I S OTHERWISE REQUIRED BY LAW , THE RESULTS OF A 25
BACKGROUND CHECK , CONSUMER REPORT , DRIVING RECORD , OR RECORD OF 26
TRAFFIC VIOLATIONS. 27

(3) THE COMMISSION MAY ADOPT REGULATIONS: 28

(I) ESTABLISHING THE FOR M AND DESCRIPTION OF THE 29
DEACTIVATION POLICY , THE MANNER IN WHICH THE DEACTIVATION POL ICY IS 30
12 SENATE BILL 740

DISTRIBUTED, AND THE LANGUAGES TH E DEACTIVATION POLIC Y MUST BE 1
PROVIDED IN; AND 2

(II) DEFINING REASONABLENESS OF A DEACTIVATION POLICY. 3

(D) (1) EXCEPT AS PROVIDED IN SUBSECTIONS (F) AND (G) OF THIS 4
SECTION, BEFORE DEACTIVATING AN OPERATOR , A TRANSPORTATION NET WORK 5
COMPANY SHALL: 6

(I) CONDUCT A FAIR AND OBJECTIVE INVESTIGATION; AND 7

(II) DEMONSTRATE BY A PRE PONDERANCE OF THE EV IDENCE 8
THAT THE ALLEGED VIOLATION OF THE DEACTIVATION POLICY OCCURRED. 9

(2) A TRANSPORTATION NETWORK COMPANY MAY NOT D EACTIVATE 10
AN OPERATOR UNLESS THE INVESTIGATION IS THOROUGH ENOUGH TO JUSTIFY THE 11
DEACTIVATION. 12

(3) IF AN OPERATOR DOES N OT PARTICIPATE IN AN INVESTIGATION 13
CONDUCTED UNDER THIS SUBSECTION OR PROVID E RELEVANT INFORMATI ON, A 14
TRANSPORTATION NETWORK COMPANY MAY COMPLETE THE INVESTIGATION BASED 15
ON AVAILABLE SOURCES OF INFORMATION. 16

(E) (1) A TRANSPORTATION NETWORK COMPANY MAY NOT D EACTIVATE 17
AN OPERATOR: 18

(I) FOR AN UNWARRANTED R EASON OR A REASON TH AT IS 19
INCONSISTENT WITH THE COMPANY’S DEACTIVATION POLICY; OR 20

(II) IF THE DEACTIVATION IS INTENDED TO OR RE SULTS IN 21
DISCRIMINATION OR A DISCRIMINATORY ACT. 22

(2) A TRANSPORTATION NETWO RK COMPANY SHALL APP LY THE 23
DEACTIVATION POLICY AND PENALTIES FOR VI OLATING THE POLICY I N A 24
CONSISTENT MANNER. 25

(3) THE PENALTY OF DEACTIVATION MUST: 26

(I) BE REASONABLY RELATE D TO A VIOLATION OF THE 27
TRANSPORTATION NETWORK COMPANY’S DEACTIVATION POLICY; AND 28

SENATE BILL 740 13

(II) TAKE INTO ACCOUNT MI TIGATING CIRCUMSTANC ES, 1
INCLUDING THE OPERAT OR’S PAST WORK HISTORY WITH THE TRANSPORTAT ION 2
NETWORK COMPANY. 3

(F) A TRANSPORTATION NETWO RK COMPANY MAY IMMEDIATELY 4
DEACTIVATE AN OPERATOR IF: 5

(1) THE DEACTIVATION IS REQUIRED TO COMPLY W ITH ANY 6
APPLICABLE COURT ORDER OR LOCAL, STATE, OR FEDERAL LAW OR REGULATION; 7
OR 8

(2) SUBJECT TO SUBSECTIO N (G) OF THIS SECTION , THE OPERATOR 9
HAS CLEARLY ENGAGED IN EGREGIOUS MISCONDUCT. 10

(G) (1) IF AN OPERATOR IS ALL EGED TO HAVE ENGAGED IN EGREGIOUS 11
MISCONDUCT, THE TRANSPORTATION N ETWORK COMPANY MAY D EACTIVATE THE 12
OPERATOR BEFORE COMP LETING AN INVESTIGAT ION UNDER SUBSECTION (D) OF 13
THIS SECTION. 14

(2) (I) EXCEPT FOR EX TRAORDINARY CIRCUMST ANCES, THE 15
INVESTIGATION OF EGREGIOUS MISCONDUCT MAY NOT EXCEED 14 DAYS. 16

(II) IF THE INVESTIGATION IS DELAYED DUE TO 17
EXTRAORDINARY CIRCUM STANCES, THE TRANSPORTATION N ETWORK COMPANY 18
SHALL PROVIDE THE OPERATOR WITH WRITTEN NOTICE THAT THE INVESTIGATION 19
IS DELAYED , THE REASON FOR THE D ELAY, AND THE DATE ON WHIC H THE 20
COMPLETION OF THE INVESTIGATION IS ANTICIPATED. 21

(H) (1) (I) EXCEPT AS PROVIDED IN SUBPARAGRAPH (II) OF THIS 22
PARAGRAPH, A TRANSPORTATION NET WORK COMPANY SHALL P ROVIDE AN 23
OPERATOR WITH NOTICE O F A DEACTIVATION AT LEAST 14 DAYS BEFORE THE 24
DEACTIVATION AND ON THE DATE THE DEACTIVATION BECOMES EFFECTIVE. 25

(II) A TRANSPORTATION NETWORK COMPANY SHALL PRO VIDE 26
AN OPERATOR WHO IS DEACTIVATED FOR EGREGIOUS MISCONDUCT THE NOTICE OF 27
DEACTIVATION ON OR BEFORE THE EFFECTIVE DATE OF THE DEACTIVATION. 28

(2) (I) THE COMMISSION SHALL DESI GNATE THE FORM AND 29
MANNER OF DELIVERY OF THE NOTICE OF DEACTIVATION. 30

(II) THE COMMISSION MAY CREATE AND DISTRIBUTE A MODEL 31
NOTICE OF DEACTIVATION IN ENGLISH AND OTHER LANGUAGES THE COMMISSION 32
DETERMINES ARE APPROPRIATE. 33
14 SENATE BILL 740

(3) THE NOTICE OF DEACTIV ATION SHALL INCLUDE A WRITTEN 1
STATEMENT OF: 2

(I) THE REASON FOR THE DEACTIVATION, INCLUDING: 3

1. THE BEHAVIOR THAT VI OLATED THE 4
TRANSPORTATION NETWORK COMPANY’S DEACTIVATION POLICY; AND 5

2. THE SPECIFIC INCIDENT OR PATTERN OF INCI DENTS 6
THAT VIOLATED THE TR ANSPORTATION NETWORK COMPANY’S DEACTIVATION 7
POLICY; 8

(II) THE EFFECTIVE DATE OF THE DEACTIVATION; 9

(III) RECORDS OR OTHER EVI DENCE RELIED ON DURING THE 10
INVESTIGATION REQUIRED UNDER SUBSECTION (D) OF THIS SECTION TO C ONFIRM 11
OR SUBSTANTIATE A VIOLATION OF THE DEACTIVATION POLICY; 12

(IV) THE LENGTH OF THE DEACTIVATION; 13

(V) THE STEPS THE OPERAT OR CAN TAKE TO REMED Y THE 14
DEACTIVATION; 15

(VI) THE OPERATOR’S RIGHT TO APPEAL THE DEACTIVATION; 16

(VII) THE TRANSPORTATION N ETWORK COMPANY ’S PROCESS 17
FOR APPEALING DEACTI VATION UNDER SUBSECT ION (J) OF THIS SECTION , 18
INCLUDING THE METHODS AVAILABLE FOR AN OPERATOR TO INITIATE AN APPEAL; 19

(VIII) THE CONTACT INFORMATION FOR AN OPERATOR ADVOCACY 20
ORGANIZATION OR OTHE R ENTITY THAT MAY BE ABLE TO ASSIST THE O PERATOR; 21
AND 22

(IX) ANY OTHER INFORMATIO N THAT THE COMMISSION 23
REQUIRES. 24

(I) (1) UNLESS OTHERWISE PROV IDED BY LOCAL , STATE, OR FEDERAL 25
LAW, A TRANSPORTATION NETWO RK COMPANY THAT ISSU ES A NOTICE OF 26
DEACTIVATION TO AN O PERATOR SHALL PROVID E THE OPERATOR WITH THE 27
RECORDS RELIED ON BY THE TRANSPORTATION NETWORK COMPANY TO CO NFIRM 28
OR SUBSTANTIATE A VIOLATION OF THE DEACTIVATION POLICY. 29

SENATE BILL 740 15

(2) THE RECORDS REQUIRED TO BE PROVIDED UNDER PARAG RAPH 1
(1) OF THIS SUBSECTION INCLUDE: 2

(I) THE DATE , TIME, AND LOCATION OF ANY INCIDENT 3
SUPPORTING THE DEACTIVATION DECISION; 4

(II) A COPY OF THE EVIDEN CE THAT THE TRANSPOR TATION 5
NETWORK COMPANY CONS IDERED DURIN G THE DEACTIVATION I NVESTIGATION; 6
AND 7

(III) A CERTIFIED STATEMEN T FROM AN INDIVIDUAL AT THE 8
TRANSPORTATION NETWO RK COMPANY WITH AUTH ORITY TO REINSTATE T HE 9
OPERATOR ATTESTING THAT THE RECORDS ARE TRUE AND ACCURATE. 10

(3) IF THE TRANSPORTATION NETWORK COMPANY TAKES 11
POSSESSION OR HAS KN OWLEDGE OF ADDITIONA L RECORDS THAT SUBST ANTIATE 12
THE DEACTIVATION, THE TRANSPORTATION N ETWORK COMPANY SHALL PROVIDE 13
OR NOTIFY THE OPERAT OR OF THE RECORDS AS SOON AS PRACTICABLE AND NOT 14
LATER THAN 14 DAYS AFTER THE DATE THAT THE TRANSPORTATION N ETWORK 15
COMPANY TAKES POSSESSION OR HAS KNOWLEDGE OF THE RECORDS. 16

(4) (I) IF THE RECORDS SUBSTA NTIATING A DEACTIVAT ION 17
CONTAIN INFORMATION RELATED TO THE IDENT ITY OF A PASSENGER , CUSTOMER, 18
OR OTHER PARTY AND T HE TRANSPORTATION NE TWORK COMPANY REASONABLY 19
BELIEVES THAT THE IN FORMATION COULD COMP ROMISE THE PASSENGER , 20
CUSTOMER, OR OTHER PARTY ’S SAFETY , THE TRANSPORTATION N ETWORK 21
COMPANY MAY REDACT T HE INFORMATION THAT IS RELATED TO OR COU LD 22
REASONABLY INFORM TH E OPERATOR OF THE ID ENTITY O F THE PASSENGER , 23
CUSTOMER, OR OTHER PARTY. 24

(II) IF A COMPLAINT FROM A PASSENGER, CUSTOMER, OR 25
OTHER PARTY IS THE S OLE BASIS FOR A DEAC TIVATION, THE TRANSPORTATION 26
NETWORK COMPANY MAY PROVIDE A SUMMARY DE SCRIPTION OF THE REC ORDS 27
SUBSTANTIATING THE DEACTIVATION. 28

(III) THE COMMISSION MAY ADOPT REGULATIONS REGARDING 29
MEASURES A TRANSPORTATION NETWORK COMPANY MAY TAKE TO SUMMARIZE THE 30
RECORDS SUBSTANTIATING A DEACTIVATION OR REDACT INFORMATION R ELATED 31
TO THE IDENTITY OF A PASSENGER, CUSTOMER, OR OTHER PARTY. 32

(5) A TRANSPORTATION NETWO RK COMPANY SHALL RET AIN THE 33
RECORDS REQUIRED UND ER THIS SUBSECTION F OR 3 YEARS AFTER THE DATE OF 34
THE DEACTIVATION OF AN OPERATOR. 35
16 SENATE BILL 740

(6) IF A TRANSPORTATION N ETWORK COMPANY FAILS TO DISCLOSE 1
ANY RECORDS IN ACCORDANCE WITH THIS SUBSECTION, THERE IS A PRESUMPTION, 2
REBUTTABLE BY CLEAR AND CONVINCING EVIDENCE, THAT THE TRANSPORTATION 3
NETWORK COMPANY VIOLATED THIS SUBSECTION. 4

(J) (1) (I) A TRANSPORTATION NETWO RK COMPANY SHALL 5
ESTABLISH AN INTERNA L PROCEDURE FOR AN O PERATOR TO APPEAL A 6
DEACTIVATION. 7

(II) AN OPERATOR WHO IS DE ACTIVATED BY A 8
TRANSPORTATION NETWO RK COMPANY HAS THE R IGHT TO APPEAL THE 9
DEACTIVATION THROUGH THE COMPANY’S INTERNAL PROCEDURE. 10

(III) AN OPERATOR SHALL HAV E 90 DAYS TO APPEAL A 11
DEACTIVATION UNDER THIS SUBSECTION BEGINNING ON THE DATE THE OPERATOR 12
RECEIVES A NOTICE OF THE DEACTIVATION. 13

(IV) A TRANSPORTATION NETWO RK COMPANY SHALL MAK E 14
AVAILABLE TO A DEACT IVATED OPERATOR INFO RMATION REGARDING TH E 15
INTERNAL DEACTIVATION APPEAL PROCEDURE: 16

1. IN W RITING, IN A FORMAT THAT IS READILY 17
ACCESSIBLE TO THE OP ERATOR, AND IN ENGLISH AND ANY LANGU AGE THAT THE 18
TRANSPORTATION NETWORK COMPANY KNOWS OR HAS REASON TO KNOW I S THE 19
PRIMARY LANGUAGE OF THE OPERATOR; AND 20

2. FOR AT LEAST 3 YEARS AFTER THE DEACTIVATION. 21

(V) 1. A TRANSPORTATION NETWO RK COMPANY SHALL 22
ESTABLISH A SYSTEM A CCESSIBLE TO OPERATORS THAT INFORMS OPER ATORS OF 23
THEIR ELIGIBILITY TO APPEAL A DEACTIVATION UNDER THIS SUBSECTION. 24

2. THE SYSTEM SHALL BE AVAILABLE TO THE OPERATOR 25
THROUGH A S MARTPHONE APPLICATION AND ON THE COMPANY ’S INTERNET WEB 26
PORTAL FOR AT LEAST 3 YEARS AFTER THE DEACTIVATION. 27

(VI) THE COMMISSION MAY ADOPT REGULATIONS SPECIFYING: 28

1. THE FORM AND CONTENT OF THE DESCRIPTION O F 29
THE INTERNAL DEACTIVATION APPEAL PROCEDURE; 30

SENATE BILL 740 17

2. THE MANNER OF DISTRI BUTING INFORMATION 1
REGARDING THE PROCEDURE; AND 2

3. THE LANGUAGES INTO WHICH THE PROCEDURE MUST 3
BE TRANSLATED. 4

(2) (I) A TRANSPORTATION NETWO RK COMPANY SHALL REV IEW 5
AND RESPOND TO AN OP ERATOR’S APPEAL OF DEACT IVATION WITHIN 14 DAYS 6
AFTER RECEIVING NOTICE OF THE APPEAL. 7

(II) A TRANSPORTATION NETWORK COMPANY ’S RESPONSE TO 8
AN OPERATOR ’S APPEAL OF DEACTIVA TION SHALL INCLUDE A WRITTEN 9
STATEMENT, CERTIFIED BY AN INDI VIDUAL AT THE TRANSP ORTATION NETWORK 10
COMPANY WITH AUTHORITY TO REINSTATE THE OPERATOR, OF: 11

1. THE EVIDENCE THAT SU BSTANTIATES THE 12
DEACTIVATION CONSIDE RED DURING THE INVES TIGATION REQUIRED UN DER 13
SUBSECTION (D) OR (G) OF THIS SECTION AND SUBSTANTIVE RESPONSE S TO 14
QUESTIONS OR CLAIMS MADE BY THE OPERATOR IN THE APPEAL OF DEACTIVATION; 15

2. A DESCRIPTION OF THE EXTRAORDINARY 16
CIRCUMSTANCES NECESSITATING A DELAYED TIMELINE FOR A RESPONS E, AND AN 17
ANTICIPATED DATE FOR A RESPONSE THAT SUBSTANTIATES THE DEACTIVATION OR 18
REINSTATES THE OPERATOR; OR 19

3. A DETERMINATION THAT THE OPERATOR DID NOT 20
VIOLATE THE TRANSPORTATION NETWORK COMPANY’S DEACTIVATION POLICY AND 21
THE DATE THAT THE OPERATOR WILL BE REINSTATED. 22

(3) AN OPERATOR MAY FILE A COMPLAINT WITH THE COMMISSION OR 23
BRING A CIVIL ACTION FOR A VIOLATION UNDER THIS SUBSECTION: 24

(I) ON RECEIPT OF THE TR ANSPORTATION NETWORK 25
COMPANY’S INITIAL RESPONSE TO THE INTERNAL APPEAL; OR 26

(II) WITHIN 14 DAYS AFTER AN OPERAT OR INITIATES AN 27
INTERNAL APPEAL. 28

(4) AN OPERATOR MAY APPEAL THE DEACTIVATION AND PURSUE ALL 29
AVENUES OF RELIEF AV AILABLE REGARDLESS OF THE GEOGRAPHIC LOC ATION OF 30
THE INCIDENT THAT LE ADS TO THE TRANSPORT ATION NETWORK COMPAN Y’S 31
DECISION TO DEACTIVATE THE OPERATOR. 32

18 SENATE BILL 740

(K) (1) THE COMMISSION SHALL ADOP T REGULATIONS REQUIR ING A 1
TRANSPORTATION NETWORK COMPANY TO T RANSMIT TO THE COMMISSION 2
INFORMATION AND RECORDS ON THE DEACTIVATION OF OPERATORS: 3

(I) ON AT LEAST A QUARTE RLY BASIS ON OR BEFO RE JULY 1, 4
2028; AND 5

(II) AT LEAST ONCE EVERY 6 MONTHS AFTER JUNE 30, 2028. 6

(2) THE INFORMATION AND RECORDS REQUIRED UNDER PARAGRAPH 7
(1) OF THIS SUBSECTION MAY INCLUDE: 8

(I) A COPY OF THE TRANSP ORTATION NETWORK COM PANY’S 9
DEACTIVATION POLICY; 10

(II) A COPY OF THE TRANSP ORTATION NETWORK COM PANY’S 11
DEACTIVATION APPEAL PROCEDURE, INCLUDING THE AVAILABLE METHODS OF 12
CONTACT FOR AN OPERATOR TO INITIATE AN APPEAL; 13

(III) INFORMATION AND RECORDS REGARDING THE NUMBER OF 14
DEACTIVATIONS INITIATED BY A TRANSPORTATION NETWORK COMPANY; 15

(IV) INFORMATION AND RECO RDS REGARDING THE 16
DEACTIVATION POLICY VIOLATION THAT MOST CO MMONLY RESULTS IN TH E 17
DEACTIVATION OF AN OPERATOR; 18

(V) THE NUMBER OF OPERAT ORS THAT APPEAL A 19
DEACTIVATION DECISIO N AND THE PROCESS TH AT EACH OPERATOR USE S TO 20
APPEAL THE DEACTIVATION; 21

(VI) THE NUMBER OF OPERAT ORS REINSTATED AFTER A 22
DEACTIVATION DECISIO N, INCLUDING THE LENGTH OF EACH DEACTIVATION 23
BEFORE REINSTATEMENT , AND THE LENGTH OF SE RVICE WITH THE 24
TRANSPORTATION NETWORK COMPANY OF AN OPERATOR BEFORE A DEACTIVATION 25
DECISION; AND 26

(VII) ANY OTHER INFORMATIO N OR RECORD THE COMMISSION 27
DETERMINES IS NECESSARY FOR THE PURPOSES OF THIS SUBSECTION. 28

(3) THE COMMISSION SHALL ADOP T REGULATIONS PROVID ING FOR 29
THE FORMAT, SECURITY, AND PRIVACY OF THE R ECORDS REQUIRED UNDE R THIS 30
SUBSECTION. 31

SENATE BILL 740 19

(L) (1) A TRANSPORTATION NETWORK COMPANY SHA LL PROVIDE EACH 1
OF THE COMPANY ’S OPERATORS WRITTEN NOTICE OF THE RIGHTS ESTABLISHED 2
UNDER THIS SECTION W ITHIN 24 HOURS OF THE OPERATO R PROVIDING 3
TRANSPORTATION NETWO RK SERVICE FOR THE T RANSPORTATION NETWOR K 4
COMPANY. 5

(2) (I) AT LEAST ONCE A YEAR , A TRANS PORTATION NETWORK 6
COMPANY SHALL PROVID E EACH OF THE COMPAN Y’S OPERATORS NOTICE O F THE 7
OPERATORS’ RIGHTS UNDER THIS SECTION. 8

(II) THE NOTICE OF RIGHTS REQUIRED UNDER SUBPARAGRAPH 9
(I) OF THIS PARAGRAPH SHALL INCLUDE INFORMATION ON: 10

1. THE RIGHT TO APPEAL A DEACTIVATION THROUGH A 11
TRANSPORTATION NETWO RK COMPANY ’S INTERNAL DEACTIVAT ION APPEAL 12
PROCEDURE AND ANY OT HER PROCEDURE AVAILA BLE TO APPEAL THE 13
DEACTIVATION; 14

2. THE TRANSPORTATION N ETWORK COMPANY ’S 15
INTERNAL DEACTIVATION APPEAL PROCEDURE; 16

3. THE OPERATOR ’S RIGHT , EXCEPT IN THE CASE O F 17
EGREGIOUS MISCONDUCT, TO AT LEAST 14 DAYS’ NOTICE OF DEACTIVATION; 18

4. THE OPERATOR ’S RIGHT TO ACCESS TH E RECORDS 19
RELIED ON BY THE TRA NSPORTATION NETWORK COMPANY TO CONFIRM O R 20
SUBSTANTIATE THE DEACTIVATION; 21

5. THE OPERATOR ’S RIGHT TO BE PROTEC TED FROM 22
RETALIATION BY A TRA NSPORTATION NETWORK COMPANY FOR THE GOOD FAITH 23
EXERCISE OF THE RIGHTS ESTABLISHED UNDER THIS SECTION; AND 24

6. THE RIGHT TO FILE A COMPLAINT WITH THE 25
COMMISSION OR BRING A CIVIL ACTION FOR A VIOLATION OF THIS SECTION. 26

(3) A TRANSPORTATION NETWORK COMPANY SHALL: 27

(I) PROVIDE THE NOTICE OF RIGHTS IN: 28

1. AN ELECTRONIC FORMAT THAT IS READILY 29
ACCESSIBLE BY THE COMPANY’S OPERATORS; AND 30

20 SENATE BILL 740

2. ENGLISH AND ANY LANGUAGE THE TRANSPORTATION 1
NETWORK COMPANY KNOWS OR HAS REASON TO KNOW IS THE PRIMARY LANGUAGE 2
OF THE OPERATOR; AND 3

(II) MAKE THE NOTICE OF R IGHTS AVAILABLE TO T HE 4
OPERATOR THROUGH THE OPERATOR’S SMARTPHONE OR E –MAIL OR ON THE 5
COMPANY’S INTERNET WEB PORTAL. 6

(4) (I) THE COMMISSION MAY ADOPT REGULATIONS PROVIDIN G 7
FOR THE FORM AND CON TENT, METHOD OF DISTRIBUTI ON, AND REQUIRED 8
LANGUAGES FOR THE NOTICE OF RIGHTS REQUIRED UNDER THIS SUBSECTION. 9

(II) THE COMMISSION MAY CREATE AND DISTRIBUTE A MODEL 10
NOTICE OF RIGHTS REQUIRED UNDE R THIS SUBSECTION IN ENGLISH AND ANY 11
OTHER LANGUAGE THE COMMISSION DETERMINES IS APPROPRIATE. 12

(M) (1) A TRANSPORTATION NETWORK COMPANY SHALL RETAIN: 13

(I) RECORDS THAT DOCUMEN T COMPLIANCE WITH TH IS 14
SECTION FOR EACH OF THE COMPANY’S OPERATORS; AND 15

(II) A COMPLIANCE FILE FO R EACH DEACTIVATION FOR A 16
PERIOD OF 3 YEARS AFTER THE DEACTIVATION. 17

(2) THE COMPLIANCE FILE FOR EACH DEACTIVATION MAY INCLUDE: 18

(I) THE DEACTIVATION NOTICE PROVIDED TO THE OPERATOR; 19

(II) THE DATE OF COMPLETION FOR AN INVESTIGATION OF THE 20
CONDUCT THAT RESULTED IN THE DEACTIVATION; 21

(III) IF THE DEACTIVATION WAS THE RESULT OF EG REGIOUS 22
MISCONDUCT, A DESCRIPTION OF THE EGREGIOUS MISCONDUCT; 23

(IV) IF THE INVESTIGATION WAS DELAYED BY EXTRA ORDINARY 24
CIRCUMSTANCES, THE EXTRAORDINARY CIRCUMSTANCES THAT RESULTED IN THE 25
DELAY; 26

(V) THE NUMBER OF RIDES COMPLETED BY THE OPE RATOR IN 27
THE 180 DAYS BEFORE THE DEACTIVATION NOTICE, REGARDLESS OF WHETHER THE 28
RIDES WERE COMPLETED IN THE STATE OR OUTSIDE THE STATE; 29

SENATE BILL 740 21

(VI) IF THE DEACTIVATION WAS APPEALED , THE DATE THE 1
APPEAL WAS INITIATED AND COMPLETED; AND 2

(VII) IF THE DEACTIVATION WAS APPEALED , THE COMPANY ’S 3
RESPONSE TO THE OPERATOR REGARDING THE APPEAL. 4

(3) IF A TRANSPORTATION N ETWORK COMPANY DOES NOT RE TAIN 5
THE RECORDS REQUIRED UNDER THIS SUBSECTIO N, THERE IS A PRESUMPTI ON, 6
REBUTTABLE BY CLEAR AND CONVINCING EVIDE NCE, THAT THE COMPANY 7
VIOLATED THIS SUBSEC TION FOR THE RELEVAN T PERIODS AND FOR EA CH 8
OPERATOR FOR WHOM THE RECORDS WERE NOT RETAINED. 9

(4) THE COMMISSION MAY ADOPT REGULATIONS PROVIDIN G FOR 10
THE FORMAT AND CONTENT OF THE RECORDS REQUIRED UNDER THIS SUBSECTION. 11

SECTION 2. AND BE IT FURTHER ENACTED, That, on or before November 1, 12
2026, a transportation network company shall provide each of the company’s operators with 13
notice of the operator’s rights required under § 10 –410(l) of the Public Utilities Article, as 14
enacted by Section 1 of this Act. 15

SECTION 3. 2. AND BE IT FURTHER ENACTED, That this Act shall take effect 16
October 1, 2026 January 1, 2027. 17

Approved:
________________________________________________________________________________
Governor.
________________________________________________________________________________
President of the Senate.
________________________________________________________________________________
Speaker of the House of Delegates.