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H3776 • 2025

An Act relative to an ADA paratransit program riders' bill of rights

An Act relative to an ADA paratransit program riders' bill of rights

Active

The official status still shows this bill as active or still awaiting another formal step.

Sponsor
Lindsay N. Sabadosa
Last action
2026-01-27
Official status
Referred to House Committee on Ways and Means
Effective date
Not listed

Plain English Breakdown

Using official source text because the generated explanation was unavailable or could not be confirmed against the official bill text.

An Act relative to an ADA paratransit program riders' bill of rights

An Act relative to an ADA paratransit program riders' bill of rights By Representative Sabadosa of Northampton, a petition (accompanied by bill, House, No.

What This Bill Does

  • An Act relative to an ADA paratransit program riders' bill of rights By Representative Sabadosa of Northampton, a petition (accompanied by bill, House, No.
  • 3776) of Lindsay N.
  • Sabadosa, Mindy Domb and Homar Gómez that public transit agencies that administers or provides for a paratransit program shall establish and implement a riders' bill of rights.
  • Transportation.

Limits and Unknowns

  • This entry is temporarily using official source text because the generated explanation could not be confirmed against the official bill text during the last sync.

Bill History

  1. 2026-01-27 House

    Bill reported favorably by committee and referred to the committee on House Ways and Means

  2. 2025-10-21 Joint

    Hearing rescheduled to 10/21/2025 from 11:00 AM-11:45 PM in A-2 and Virtual Hearing updated to New End Time

  3. 2025-10-15 Joint

    Hearing rescheduled to 10/21/2025 from 11:00 AM-01:00 PM in A-2 and Virtual Hearing location changed

  4. 2025-10-09 Joint

    Hearing scheduled for 10/21/2025 from 11:00 AM-01:00 PM in B-2

  5. 2025-02-27 House

    Referred to the committee on Transportation

  6. 2025-02-27 Senate

    Senate concurred

Official Summary Text

An Act relative to an ADA paratransit program riders' bill of rights
By Representative Sabadosa of Northampton, a petition (accompanied by bill, House, No. 3776) of Lindsay N. Sabadosa, Mindy Domb and Homar Gómez that public transit agencies that administers or provides for a paratransit program shall establish and implement a riders' bill of rights. Transportation.
Status:
Referred to House Committee on Ways and Means

Current Bill Text

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Bill H.3776

SECTION 1. Chapter 161B of the General Laws, as appearing in the 2022 Official Edition, is hereby amended by adding the following section:-

Section 15N. (a) As used in this section, the following words shall have the following meanings unless the context clearly requires otherwise:

"Paratransit program", an Americans with Disabilities paratransit program or service established pursuant to 42 U.S.C. sections 12101 to 12213.

“Public transit agency”, the Massachusetts Bay Transportation Authority, the Massachusetts Port Authority, each regional transit authority established pursuant to sections 2 and 14 or any other general or special law, and any other public transit agency, authority or political subdivision that administers or provides for a paratransit program or service.

"Rider", a person who uses the paratransit program for transportation.

(b) A public transit agency, that administers or provides for a paratransit program shall establish and implement a riders' bill of rights for users of the paratransit program that provides for the following rights:

(1) The right to safe, reliable, timely and efficient paratransit transportation.

(2) The right to professional, courteous, and properly trained drivers and other personnel.

(3) The right to complete, timely, and accurate information about schedules, fares, routes, and procedures.

(4) The right to appeal denial of eligibility for the paratransit program.

(5) The right to appeal any actions related to use of the paratransit program.

(6) The right to have trips scheduled and provided within the time frames established by law.

(7) The right to on-time pickups and drop-offs in accordance with schedules.

(8) The right to safe and properly equipped vehicles that comply with accessibility laws.

(9) The right to receive assistance in boarding and exiting vehicles upon request.

(10) The right to travel without discrimination on the basis of disability.

(11) The right to complete trips once started without involuntary disruption.

(12) The right to have service animals accompany riders on transports.

(13) The right to privacy of rider information.

(14) The right to submit suggestions, complaints, and concerns regarding service.

(c) A public transit agency shall prominently display the riders' bill of rights established in this section on the agency's website and in all printed materials related to the paratransit program. The public transit agency shall make the riders' bill of rights available to riders in accessible formats upon request.

SECTION 2. This act shall take effect on January 1, 2027.

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