Requires issuance of report on certain information and data on processing of applications for professional and occupational licenses and mandates review of training and call intake in Division of Consumer Affairs.

A3577

ASSEMBLY, No. 3577

STATE OF NEW JERSEY

222nd LEGISLATURE

�

PRE-FILED FOR INTRODUCTION IN THE 2026 SESSION

Sponsored by:

Assemblyman LOUIS D. GREENWALD

District 6 (Burlington and Camden)

Assemblywoman LISA SWAIN

District 38 (Bergen)

Assemblyman DAN HUTCHISON

District 4 (Atlantic, Camden and Gloucester)

Co-Sponsored by:

Assemblymen Tully, Calabrese and Assemblywoman Brennan

SYNOPSIS

���� Requires issuance of report on certain information
and data on processing of applications for professional and occupational
licenses and mandates review of training and call intake in Division of
Consumer Affairs.

CURRENT VERSION OF TEXT

���� As reported by the Assembly Regulated Professions
Committee with technical review.

��

An Act

concerning applications for professional and
occupational licensure and supplementing Title 45 of the Revised Statutes.

����
Be It
Enacted
by the Senate and General Assembly of
the State of New Jersey:

���� 1.��� a.� The Division of
Consumer Affairs in the Department of Law and Public Safety (the �division�)
shall review and collect information and data, and compile a report for release
to the Governor and, pursuant to section 2 of P.L.1991, c.164 (C.52:14-19.1), the
Legislature on the following items in regards to the professions or occupations
regulated by the division or a board, committee or other entity within the
division:

���� (1)�� the number of
outstanding applications for an initial license or other initial credential
issued by the specific entity;

���� (2)�� the average amount of
time needed to approve or otherwise process an application for initial
licensure or other initial credential;

���� (3)�� the number of incomplete
applications received that require additional contact with the applicant to
complete the application and a list of the most common omissions and most
common errors made that render an application incomplete;

���� (4)�� the monthly average of
the number of incoming calls received from applicants, to include, if possible
to calculate, a categorization of the reasons for calls and how many calls are
received in each category, and the monthly average of the number of inquiries
received through a call that are answered;

���� (5)�� the amount of funding
expended to retain division employees;

���� (6)�� initiatives undertaken
to recruit and retain new division employees;

���� (7)�� the percentage of
completed applications for initial licensure or other credential over the past
five years to include a calculation of the number of applications that have
taken at least twice as long to process in comparison to the average time to
process an application;

���� (8)� the amount of funding
expended to improve information technology (�IT�); and

���� (9) initiatives undertaken to
improve current or to modernize IT.

���� b.��� The report required
pursuant to subsection a. of this section shall be submitted six months after
the enactment of this act.

���� 2.��� The Attorney General, or
a designee, shall develop and administer training specific to a profession and
occupation for new employees hired to process initial applications for
licensure in the specific profession or occupation.

���� 3.��� The Attorney General, or
a designee, shall review the feasibility of outsourcing phone call intake and
response to businesses or associations that assist individuals seeking a
license in a specific profession or occupation.

���� 4.��� This act shall take
effect immediately and section 1 shall expire upon the submission of the report
by the division.