Read the full stored bill text
S3197
SENATE, No. 3197
STATE OF NEW JERSEY
222nd LEGISLATURE
�
INTRODUCED JANUARY 28, 2026
Sponsored by:
Senator� KRISTIN M. CORRADO
District 40 (Bergen, Essex and Passaic)
SYNOPSIS
���� Requires transportation network company to provide
live customer service representative and certain notification to riders.
CURRENT VERSION OF TEXT
���� As introduced.
��
An Act
requiring transportation network companies to provide a
live customer service representative and certain notification to riders and
supplementing and amending P.L.2017, c.26.
����
Be It
Enacted
by the Senate and General Assembly of
the State of New Jersey:
���� 1.��� (New section)��� a.�� A
transportation network company shall promptly provide a transportation network
company rider with electronic notification when:
���� (1)�� information associated
with the account the rider maintains with the transportation network company is
updated, including when a change is made to the password, email address, or
telephone number associated with the rider�s account; and
���� (2)�� the account the rider
maintains with the transportation network company has been used to request or
take an unusual number or frequency of prearranged rides or has been used to
request or take prearranged rides that deviates substantially from an historic
pattern of prearranged rides requested or taken by the rider.
���� b.��� Notification shall be
provided to the transportation network company rider no later than 48 hours
after one of the circumstances in subsection a. has occurred.�
���� c.���� A transportation
network company shall make available to a transportation network company rider
a live customer service representative of the transportation network company
that a rider may contact 24 hours a day through the transportation network
company�s digital network, by telephone, or by other electronic means to:
���� (1)�� resolve issues
pertaining to changes made to information associated with the account the rider
maintains with the transportation network company, including a change made to
the password, email address, or telephone number associated with the rider�s
account; and
���� (2)�� dispute charges for
prearranged rides that the rider did not request or take.
���� d.��� A transportation network
company shall annually submit to the New Jersey Motor Vehicle Commission a
written description of how the transportation network company will comply with
the notification requirements established pursuant to this section.
���� 2.��� Section 4 of P.L.2017,
c.26 (C.39:5H-4) is amended to read as follows:
���� 4.��� a.�� The commission
shall issue a transportation network company a permit to allow for the lawful
operation of a transportation network company in this State upon receipt of the
following information:
���� (1)�� proof of insurance as
required pursuant to section 10 of P.L.2017, c.26 (C.39:5H-10);
���� (2)�� proof that the
transportation network company is registered as a business in this State;
���� (3)�� a written description of
the transportation network company's zero tolerance policy, as required by
section 14 of P.L.2017, c.26 (C.39:5H-14);
���� (4)�� a written description of
the transportation network company's policy of non-discrimination, as required
by section 15 of P.L.2017, c.26 (C.39:5H-15);
[
and
]
���� (5)�� a written description of
how the transportation network company will comply with the criminal background
check requirements pursuant to section 17 of P.L.2017, c.26 (C.39:5H-17)
;
and
����
(6)�� a written description
of how the transportation network company will comply with the notification
requirements pursuant to section 1 of P.L.��� , c.��� (C.������� ) (pending
before the Legislature as this bill)
.
���� b.��� A transportation network
company shall pay an initial and annual permit fee of $25,000.
���� c.���� The commission may
revoke the permit, after notice and a hearing, if the transportation network
company fails to comply with the provisions of P.L.2017, c.26 (C.39:5H-1 et
seq.)
and any amendments or supplements thereto
.
���� d.��� A transportation network
company shall not operate in this State prior to obtaining a permit from the
commission; except that, any transportation network company registered as a
business in the State or operating in the State prior to the effective date of
P.L.2017, c.26 (C.39:5H-1 et seq.) may continue to operate in this State until
the commission issues a written decision regarding the transportation network
company's permit application, provided that the transportation network company
has conducted a driving record check of each driver that logs on to the
transportation network company's digital network as a driver and provides to
the commission proof of insurance required pursuant to section 10 of P.L.2017,
c.26 (C.39:5H-10).
���� e.���� A transportation
network company registered as a business in the State or operating in the State
prior to the effective date of P.L.2017, c.26 (C.39:5H-1 et seq.) shall apply
to the commission for a permit pursuant to this section on or before the 30th day
after the commission begins accepting permit applications.
���� f.���� A transportation
network company that operates without a permit in violation of this section
shall be subject to a penalty of $500. Actions to impose a penalty under this
subsection shall be brought, and the penalty shall be collected, in a summary
proceeding pursuant to the "Penalty Enforcement Law of 1999,"
P.L.1999, c.274 (C.2A:58-10 et seq.).� The Superior Court shall have
jurisdiction to hear any action brought pursuant to this subsection. All
penalties collected pursuant to this subsection shall be forwarded as provided
in R.S.39:5-40 and subsection b. of R.S.39:5-41. If the violation is of a
continuing nature, each day during which it continues shall constitute an
additional, separate, and distinct offense.
(cf: P.L.2017, c.26, s.4)
���� 3.��� This act shall take
effect immediately.
STATEMENT
���� This bill requires a
transportation network company (TNC) to promptly notify a TNC rider (rider) by
electronic means when information associated with the rider�s account is
updated, including when a change is made to the password, email address, or
telephone number associated with the rider�s account.� A TNC is also to provide
electronic notification to a rider when the rider�s account has been used to
request or take an unusual number or frequency of prearranged rides or has been
used to request or take prearranged rides that deviates substantially from an
historic pattern of prearranged rides requested or taken by the rider.� The
bill requires a TNC to notify a rider no later than 48 hours after one of these
circumstances has occurred.
���� A TNC is required to submit a
written description to the New Jersey Motor Vehicle Commission (MVC) describing
how the TNC will comply with these notification requirements.� This description
would be required as a condition of receiving a TNC permit to lawfully operate
in the State.� A TNC is also required to submit the written description to the
MVC on an annual basis.
���� The bill requires a TNC to
make available to riders a live customer service representative that a rider
may contact 24 hours a day to resolve issues pertaining to changes made to
information associated with the rider�s account and to dispute charges for
prearranged rides that the rider did not request or take.