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S3826 • 2026

Requires MVC to operate call center to assist with online transactions.

Requires MVC to operate call center to assist with online transactions.

Passed Legislature

This bill passed both chambers and reached final enrollment, even if later executive action is not shown here.

Sponsor
Greenstein, Linda R.
Last action
2026-03-10
Official status
Introduced in the Senate, Referred to Senate Transportation Committee
Effective date
Not listed

Plain English Breakdown

Using official source text because the generated explanation was unavailable or could not be confirmed against the official bill text.

Requires MVC to operate call center to assist with online transactions.

Requires MVC to operate call center to assist with online transactions.

What This Bill Does

  • Requires MVC to operate call center to assist with online transactions.
  • Topic: Transportation Fiscal note: This bill has been certified by OLS for a fiscal note.

Limits and Unknowns

  • This entry is temporarily using official source text because the generated explanation could not be confirmed against the official bill text during the last sync.

Bill History

  1. 2026-03-10 New Jersey Legislature

    Introduced in the Senate, Referred to Senate Transportation Committee

Official Summary Text

Requires MVC to operate call center to assist with online transactions.
Topic:
Transportation
Fiscal note:
This bill has been certified by OLS for a fiscal note.

Current Bill Text

Read the full stored bill text 
S3826

SENATE, No. 3826

STATE OF NEW JERSEY

222nd LEGISLATURE

�

INTRODUCED MARCH 10, 2026

Sponsored by:

Senator� LINDA R. GREENSTEIN

District 14 (Mercer and Middlesex)

SYNOPSIS

���� Requires MVC to operate call center to assist with
online transactions.�

CURRENT VERSION OF TEXT

���� As introduced.

��

An Act

concerning services provided by the New Jersey
Motor Vehicle Commission and supplementing Title 39 of the Revised Statutes.

����
Be It
Enacted
by the Senate and General Assembly of
the State of New Jersey:

���� 1.��� The New Jersey Motor
Vehicle Commission shall maintain a telephone call center located within the
State where commission employees, or persons under contract with the
commission, are available in real-time, at a minimum, during weekdays between
8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission�s
Internet website and processing online transactions. The commission shall
provide telephone call center services in both English and Spanish. �The
commission may provide additional web-based tutorial support and recorded help
messages, in order to reduce total call center staffing needs.

���� 2.��� The New Jersey Motor
Vehicle Commission shall collect and make available on its Internet website
quarterly performance metric reports of the telephone call center. �The reports
shall include, but not be limited to, information pertaining to the number of
calls, the length of individual wait times, the call purpose, and the length of
calls.

���� 3.��� This act shall take
effect immediately.

STATEMENT

����� This bill requires the New
Jersey Motor Vehicle Commission (commission) to maintain a telephone call
center located within New Jersey where commission employees, or persons under
contract with the commission, are available in real-time, at a minimum, during
weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating
the commission�s Internet website and processing online transactions. The
commission is required to offer all call center services in both English and
Spanish.� In order to reduce total call center staffing needs, the commission
may provide additional web-based tutorial support and recorded help messages.

����� The commission is also
required to collect and make available on its Internet
website quarterly performance metric reports which are required to include, but
are not limited to, information pertaining to the number of calls, the length
of individual wait times, the call purpose, and the length of calls at the
telephone call center.