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SR60 • 2026

Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.

Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.

Passed Legislature

This bill passed both chambers and reached final enrollment, even if later executive action is not shown here.

Sponsor
Bramnick, Jon M.
Last action
2026-02-02
Official status
Introduced in the Senate, Referred to Senate Commerce Committee
Effective date
Not listed

Plain English Breakdown

Using official source text because the generated explanation was unavailable or could not be confirmed against the official bill text.

Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.

Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.

What This Bill Does

  • Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.
  • Topic: Commerce Fiscal note: This bill has not been certified by OLS for a fiscal note.

Limits and Unknowns

  • This entry is temporarily using official source text because the generated explanation could not be confirmed against the official bill text during the last sync.

Bill History

  1. 2026-02-02 New Jersey Legislature

    Introduced in the Senate, Referred to Senate Commerce Committee

Official Summary Text

Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.
Topic:
Commerce
Fiscal note:
This bill has not been certified by OLS for a fiscal note.

Current Bill Text

Read the full stored bill text 
SR60

SENATE RESOLUTION No. 60

STATE OF NEW JERSEY

222nd LEGISLATURE

�

INTRODUCED FEBRUARY 2, 2026

Sponsored by:

Senator� JON M. BRAMNICK

District 21 (Middlesex, Morris, Somerset and Union)

SYNOPSIS

���� Urges health insurance providers and prescription
drug providers to offer option of speaking to or leaving message for human.

CURRENT VERSION OF TEXT

���� As introduced.

��

A Senate
Resolution
urging health insurance providers and prescription drug
providers to offer method of speaking to or leaving a message for a human.

Whereas,
An increasing number of health insurance
providers and prescription drug providers are using automated telephone
answering services to receive calls, process transactions, and direct callers
to appropriate extensions; and

Whereas,
These systems are often difficult to accurately
navigate, especially for senior citizens and individuals with impaired hearing;
and

Whereas,
It is not uncommon for such automated telephone
answering services to be designed without a simple and clear method of
contacting a human telephone operator or representative; and

Whereas,
Consumers often spend excessive lengths of time
trying to access a person to speak directly with so that they can resolve
simple concerns; and

Whereas,
In light of all these factors, it is important
to encourage health insurance providers and prescription drug providers that
use automated telephone answering services to provide a uniform method for
contacting a human operator or representative; now, therefore,

����
Be It
Resolved
by the Senate of the State of New
Jersey:

���� 1.��� The

Senate

urges

health insurance providers and prescription drug
providers

that use automated telephone answering services to
offer individuals who contact them by telephone during normal business hours
the option of pressing zero on their telephone in order to speak to or leave a
recorded message for a human telephone operator or representative.

���� 2.��� Copies of this resolution, as filed with
the Secretary of State, shall be transmitted by the Clerk of the General
Assembly or the Secretary of the Senate to the Governor, the Commissioner of
Banking and Insurance, the Director of the Division of Consumer Affairs, and
the members of the New Jersey State Board of Pharmacy.

STATEMENT

����
This resolution u
rges

health
insurance providers and prescription drug providers

that use automated telephone
answering services to offer individuals who contact them by telephone during
normal business hours the option of pressing zero on their telephone in order
to speak to or leave a recorded message for a human telephone operator or
representative.
�