Official Summary Text
This bill provides that a delivery network company ("DNC") is governed exclusively by this bill and is not subject to the authority of the department of safety ("department") to regulate delivery operations under other law. Further, a DNC is not deemed t
o own, control, operate, or manage the motor vehicles used by drivers, but excludes deliveries requiring over 50 miles of travel, services by for-hire vehicles, and street hail services. DNC service begins when a driver accepts a request through the digi
ta
l network, continues while the driver transports the products, and ends when the driver removes the products from the motor vehicle.
This bill requires a DNC to adhere to all of the following requirements:
Maintain an agent for service of process in this state.
Provide customers with applicable rates and the option to receive an estimated total before purchase.
Use a software application or website to display a picture of the driver and the vehicle's license plate number.
Transmit an electronic receipt within a reasonable time listing the trip origin and destination, an itemization of items ordered, and an itemization of fees.
Implement and provide notice of a zero-tolerance policy regarding the use of drugs or alcohol while a driver provides services or is logged into the network.
DRIVER QUALIFICATIONS
This bill requires a DNC to require, before permitting an individual to act as a driver, that the individual submit an application containing the individual's address, age, driver license number, driving history, and proof of registration and liability c
overage, prior to becoming a driver. The DNC must also conduct local and national criminal background checks, conduct a national sex offender registry search, and obtain motor vehicle records for each prospective driver.
This bill also requires the DNC to maintain individual trip records for at least one year, and driver records for at least one year after the driver's activation on the network ends.
This bill prohibits a DNC from permitting an individual to act as a driver if the individual meets any of the following criteria:
Has been convicted of more than three moving violations in the prior three-year period, or one major moving violation in the past three-year period, including attempting to evade the police, reckless driving, or driving on a suspended or revoked license.
Has been convicted, within the past seven years, of driving under the influence of drugs or alcohol, fraud, any sexual offense, use of a motor vehicle to commit a felony, a crime involving property damage, theft, any crime involving acts of violence, or acts of terror.
Is a match in the national sex offender registry.
Does not possess a valid driver license, proof of registration for any motor vehicle used to provide services, or proof of financial responsibility.
Is not at least 19.
LIABILITY INSURANCE COVERAGE
This bill requires that, when a driver is logged into the digital network but not providing services, the driver maintain liability insurance meeting the minimum coverage requirements for proof of financial responsibility. The DNC must maintain liability
insurance that provides coverage if the driver's own policy excludes coverage or does not meet these minimum limits.
While a driver is providing services, this bill requires the insurance include (i) primary automobile liability insurance that recognizes the driver's provision of DNC services and (ii) provide coverage of at least $100,000 for death, personal bodily inj
ury, and property damage. These requirements may be satisfied by insurance maintained by the driver, the DNC, or a combination of both. If the driver's insurance lapses, denies a claim, or otherwise ceases ceases, the DNC's insurance provide coverage be
gi
nning with the first dollar of a claim.
INSURANCE DISCLOSURE AND EXCLUSIONS
This bill authorizes an insurer to exclude any and all coverage and the duty to defend for losses occurring while a vehicle provides DNC services, if the exclusion is expressly set forth in the policy. The right to exclude coverage and the duty to indem
nify and defend may apply to any coverage included in the automobile liability insurance policy. Insurers must disclose in a prominent place on the application whether the policy provides coverage for DNC services.
This bill requires DNCs and insurers to cooperate in claims investigations, including exchanging information regarding the precise times a driver logged on and off the digital network during the 24-hour period preceding an accident and the insurer to dis
close to one another a clear description of the coverage, exclusions, and limits provided under any insurance policy each party issued or maintained.
SAFETY POLICIES
This bill requires a DNC to establish procedures for customers to report complaints regarding drivers the customer reasonably suspects of being under the influence of drugs or alcohol. Upon receiving such a complaint, the DNC must immediately suspend th
e driver's access to the digital platform for the duration of an investigation. Relevant records of complaints must be maintained for at least two years after the complaint was received.
This bill prohibits drivers from soliciting or accepting street sales or cash payments. All payments for delivery services must be made electronically through the DNC's digital network.
NONDISCRIMINATION POLICY
This bill requires a DNC to adopt a nondiscrimination policy for customers and prohibits the imposition of additional charges for providing services to persons with physical disabilities because of such disability.
This bill generally prohibits a DNC from disclosing a customer's personally identifiable information to a third party without consent, unless required by legal obligation or to defend the terms of service. However, a DNC may share a customer's name and
telephone number with a driver to facilitate identification of the customer or communication.
ON APRIL 16, 2026, THE HOUSE ADOPTED AMENDMENTS #1, 2, AND 3, AND PASSED HOUSE BILL 2175, AS AMENDED.
AMENDMENT #1 rewrites the bill to, instead, require a delivery network company (DNC) or DNC driver to comply with the
automobile liability insurance requirements of this amendment on or after July 1, 2026. As used in this amendment, a "DNC driver" means an individual who provides delivery services through a DNC's digital network using a personal vehicle. A DNC must ens
ure that, during the delivery availability period and delivery service period, primary automobile liability insurance is in place that recognizes the driver is a DNC driver or that does not exclude coverage for use of a personal vehicle to provide deliver
ie
s.
"DELIVERY AVAILABILITY PERIOD" DEFINED
As used in this amendment, the "delivery availability period" means the period when a DNC driver (i) is operating a personal vehicle; (ii) has logged on to a digital network and is available to receive requests to provide delivery services from a DNC; an
d (iii) is not providing delivery services or operating in the delivery service period.
"DELIVERY SERVICE PERIOD" DEFINED
As used in this amendment, the "delivery service period" means the period (i) beginning when a DNC driver starts operating a personal vehicle enroute to pick up a good for delivery or series of deliveries as documented via a digital network controlled by
a DNC; (ii) continuing while the driver transports the requested deliveries; and (iii) ending on the delivery of the requested goods.
INSURANCE REQUIREMENTS
This amendment requires a DNC driver, a DNC, or a combination of the two to maintain insurance that insures the driver for liability to third parties during the delivery availability period and the delivery service period. Such insurance must have covera
ge of at least $50,000 for bodily injury sustained by any one person in an accident; $100,000 for bodily injury sustained by all persons injured in an accident; and $25,000 for all damages arising out of damage to or destruction of property. If insurance
c
overage maintained by a DNC driver has lapsed or does not provide required coverage, then the insurance maintained by the DNC must provide the coverage required by this amendment, and the insurance maintained by the DNC has a duty to defend the claim. Fu
rther, coverage under an automobile insurance policy maintained by the DNC must not be dependent on another motor vehicle liability insurer or insurer first denying a claim. The required insurance may be obtained from an insurer authorized to do business
i
n this state or with a surplus lines insurer eligible under the Surplus Lines Insurance Act.
This amendment provides that the insurance required by this bill satisfies the Tennessee Financial Responsibility Law of 1977 while a driver is logged into the DNC's digital network or while the driver is engaged in providing delivery services. However,
it does not relieve a driver from the financial responsibility requirements when the driver is not logged into the DNC's digital network nor providing delivery services.
DISCLOSURE REQUIREMENTS
This amendment requires a DNC to disclose, in writing, (i) the insurance coverage and limits for each coverage that the DNC provides while the DNC driver uses a motor vehicle in connection with a DNC's digital network; and (ii) that the DNC driver's own
insurance policy may not provide coverage during the delivery availability period and the delivery service period; to a DNC driver before a driver is allowed to accept a request for delivery services.
LIABILITY INSURERS
This amendment authorizes an insurer that writes automobile liability insurance in this state to exclude any and all coverage and the duty to defend or indemnify for any loss or injury that occurs during the delivery availability period and the delivery
service period. Such right to exclude coverage and the duty to indemnify and defend may apply to any coverage included in an automobile liability insurance policy. Further, a motor vehicle liability insurer that defends or indemnifies a claim against a
DN
C driver that is excluded under the terms of its policy may seek recovery against the insurer providing coverage for the DNC pursuant to this amendment if the claim occurs during the delivery availability period or the delivery service period.
This amendment requires a DNC or its insurer to cooperate with all insurers that are involved in a claims coverage investigation to facilitate the exchange of information. The DNC or its insurer must immediately provide the precise times that a DNC driv
er began and ended the delivery availability period or the delivery service period in the 12 hours immediately preceding and after the accident, upon request. An insurer providing coverage for a DNC pursuant to this amendment must disclose the applicable
c
overages, exclusions, and limits provided under the automobile insurance upon request by another insurer involved in a claim. The insurer of a DNC providing coverage pursuant to this amendment must assume primary liability for a claim when there is a dis
pute about the delivery availability period or delivery service period began or ended and the DNC does not have information available to settle the dispute.
AMENDMENT #2 makes the following changes:
Revises the definition of the "delivery available period" to mean the period when a DNC driver is (i) operating a person vehicle; (ii) has logged on to a digital network and
is eligible to receive requests
to provide delivery services; and (iii) is not providing delivery services, rather than
is available to receive requests
to provide delivery services.
Removes the provision that provides that a DNC service begins when a driver accepts a request for delivery services, continues while the driver transports the products, and ends upon delivery of the requested goods.
AMENDMENT #3
changes the effective date of the bill from July 1, 2026, to January 1, 2027.
Current Bill Text
Read the full stored bill text
SENATE BILL 2458
By Bailey
HOUSE BILL 2175
By Travis
HB2175
012507
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AN ACT to amend Tennessee Code Annotated, Title 4;
Title 7; Title 55; Title 56 and Title 65, relative to
delivery network companies.
BE IT ENACTED BY THE GENERAL ASSEMBLY OF THE STATE OF TENNESSEE:
SECTION 1. Tennessee Code Annotated, Title 65, Chapter 15, is amended by adding
the following as a new part:
65-15-401.
As used in this part:
(1) "Delivery network company" or "DNC" means a business entity
operating in this state that maintains a digital network that it uses to facilitate
delivery services for the sale of products;
(2) "Digital network" includes an internet website, mobile application, or
other software application;
(3) "DNC customer" or "customer" means an individual who uses a
DNC's digital network to connect with a driver to obtain delivery services from the
driver for the individual, or for another individual or entity;
(4) "DNC driver" or "driver" means an individual who operates a motor
vehicle that is:
(A) Owned, leased, or otherwise authorized for use by the
individual;
(B) Not a for-hire vehicle; and
(C) Used to provide DNC services or delivery services;
(5) "DNC services" or "delivery services":
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(A) Means the pickup of one (1) or more products from a
merchant and the delivery of the products to a DNC customer; and
(B) Does not include:
(i) A delivery that requires over fifty (50) miles of travel
from the merchant to the customer;
(ii) Services provided by a for-hire vehicle; or
(iii) A street hail service; and
(6) "Street sale" means the acceptance of payment for delivery services
through an in-person interaction not using a digital network furnished or used by
a DNC.
65-15-402.
A delivery network company is:
(1) Governed exclusively by this part; and
(2) Not subject to the authority of the department of safety to regulate
delivery operations pursuant to part 1 or part 2 of this chapter.
65-15-403.
A delivery network company shall maintain an agent for service of process in this
state.
65-15-404.
A delivery network company operating in this state shall:
(1) Provide a DNC customer with any applicable rates charged for
delivery services and the option to receive an estimated total before the customer
purchases delivery services;
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(2) Use a software application or website to display a picture of the driver
and the license plate number of the motor vehicle utilized for providing the
delivery service;
(3) Transmit an electronic receipt to the customer within a reasonable
time after the delivery that lists:
(A) The origin and destination of the trip;
(B) An itemization of the total items ordered; and
(C) An itemization of any and all fees;
(4) Implement a zero-tolerance policy on the use of drugs or alcohol
while a driver provides DNC services or is logged into the DNC's digital network
but is not providing services, and provide notice of this policy on its website;
(5) Require an individual, prior to becoming a driver on the DNC's digital
platform, to submit a driver application that includes, but is not limited to, the
applicant's address, age, driver license number, driving history, proof of motor
vehicle registration, and automobile liability coverage; provided, that this
subdivision (a)(5) does not prevent a DNC from requiring other information from
the applicant;
(6) Maintain:
(A) Individual trip records for each driver for at least one (1) year
from the date each delivery was provided by the driver; and
(B) Driver records for no less than one (1) year from the date on
which a driver activation on the DNC's digital network has ended;
(7) Conduct, or have a third party conduct, a local and national criminal
background check on any potential driver that includes a multi-state criminal
records locator or other similar commercial nationwide database with validation;
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(8) Conduct a national sex offender registry search for any potential
driver; and
(9) Obtain motor vehicle records for any potential driver.
65-15-405.
(a) On and after July 1, 2026, a delivery network company or DNC driver shall
comply with the automobile liability insurance requirements of this section.
(b)
(1) When a DNC driver is logged into the DNC's digital network and
available to receive requests for delivery services, but is not providing such
services, the driver must have automobile liability insurance that meets at least
the minimum coverage requirements for proof of financial responsibility, as
defined in § 55-12-102.
(2) The DNC shall also maintain automobile liability insurance required
under subdivision (b)(1). Such insurance must provide coverage in the event
that a participating DNC driver's own automobile liability policy excludes
coverage according to its policy terms or does not provide coverage of at least
the limits required under subdivision (b)(1).
(c)
(1) The following automobile liability insurance requirements apply while
a driver is providing services:
(A) Primary automobile liability insurance that recognizes the
DNC driver's provision of DNC services; and
(B) Automobile liability insurance of at least one hundred
thousand dollars ($100,000) for death, personal bodily injury, and
property damage.
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(2) The coverage requirements of subdivision (c)(1) may be satisfied by
any of the following:
(A) Automobile liability insurance maintained by the driver;
(B) Automobile liability insurance maintained by the DNC; or
(C) Any combination of subdivision (c)(2)(A) or (c)(2)(B).
(d) If the insurance maintained by a driver to fulfill the insurance requirements of
this section has lapsed, failed to provide the required coverage, denied a claim for the
required coverage, or otherwise ceased to exist, then the insurance maintained by the
DNC must provide the coverage required by this section beginning with the first dollar of
a claim.
(e) Insurance required by this section may be placed with an insurer authorized
to do business in this state or with a surplus lines insurer eligible under the Surplus Lines
Insurance Act, compiled in title 56, chapter 14.
(f) Insurance required by this section satisfies the financial responsibility
requirements for a motor vehicle under the Tennessee Financial Responsibility Law of
1977, compiled in title 55, chapter 12, while a driver is logged into the DNC's digital
network or while the driver is engaged in providing delivery services through the DNC's
digital network; provided, that this section does not relieve a driver from the financial
responsibility requirements for a motor vehicle under the Tennessee Financial
Responsibility Law of 1977, when the driver is neither logged into the DNC's digital
network nor providing delivery services through the DNC's digital network.
65-15-406.
(a) The delivery network company shall disclose in writing to a DNC driver the
following before a driver is allowed to accept a request for delivery services on the
DNC's digital network:
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(1) The insurance coverage and limits of liability that the DNC provides
while the DNC driver uses a motor vehicle in connection with a DNC's digital
network; and
(2) That the DNC driver's own insurance policy may not provide coverage
while the DNC driver uses a motor vehicle in connection with a DNC's digital
network, depending on its terms.
(b) An insurer that writes automobile liability insurance in this state may exclude
any and all coverage and the duty to defend afforded under the driver's insurance policy
for any loss or injury that occurs while an insured motor vehicle provides or is available
to provide DNC services; provided, that such exclusion is expressly set forth in the policy
and approved for sale in this state. The right to exclude coverage and the duty to
indemnify and defend may apply to any coverage included in an automobile liability
insurance policy, including:
(1) Liability coverage for bodily injury and property damage;
(2) Uninsured and underinsured motorist coverage;
(3) Medical payments coverage;
(4) Comprehensive physical damage coverage; and
(5) Collision physical damage coverage.
(c) The insurer shall notify an insured after receiving a notice of loss that the
insurer does not have a duty to defend or indemnify any person or organization for
liability for a loss that is properly excluded pursuant to the terms of the applicable
primary or excess insurance policy.
(d) An insurer that writes automobile liability insurance in this state shall disclose
on its application for insurance, in a prominent place, whether or not the insurance policy
provides coverage while an insured motor vehicle provides or is available to provide
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DNC services. If an automobile liability insurance policy contains an exclusion for DNC
services, then the insurer or its agent shall disclose in writing the exact language of the
exclusion to the applicant during the application process.
(e) In a claims coverage investigation, a DNC and any insurer providing
coverage under § 65-15-405 shall cooperate to facilitate the exchange of information,
including the precise times that a DNC driver logged on and off of the DNC's digital
network in the twenty-four-hour period immediately preceding the accident and disclose
to one another a clear description of the coverage, exclusions, and limits provided under
any insurance policy each party issued or maintained.
65-15-407.
(a) A delivery network company operating in this state shall establish procedures
to report any complaint about a driver with whom a DNC customer was matched and
whom the rider reasonably suspects was under the influence of drugs or alcohol during
the course of the trip.
(b) Upon receipt of a customer complaint alleging a violation of the zero-
tolerance policy set out in § 65-15-404(4), the DNC shall immediately suspend the
driver's access to the DNC's digital platform and conduct an investigation into the
reported complaint. The suspension must last the duration of the investigation.
(c) The DNC shall maintain records relevant to a rider complaint made pursuant
to this section for a period of at least two (2) years from the date that the complaint is
received by the DNC.
65-15-408.
A delivery network company operating in this state shall not permit any individual
to act as a driver on its digital platform who:
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(1) Has been convicted of more than three (3) moving violations in the
prior three-year period, or one (1) major moving violation in the past three-year
period, including attempting to evade the police, reckless driving, or driving on a
suspended or revoked license;
(2) Has been convicted, within the past seven (7) years, of driving under
the influence of drugs or alcohol, fraud, any sexual offense, use of a motor
vehicle to commit a felony, a crime involving property damage, theft, any crime
involving acts of violence, or acts of terror;
(3) Is a match in the national sex offender registry;
(4) Does not possess a valid driver license;
(5) Does not possess proof of registration for any motor vehicle used to
provide services;
(6) Does not possess proof of financial responsibility, as defined under §
55-12-102, for any motor vehicle used to provide DNC services; or
(7) Is not at least nineteen (19) years of age.
65-15-409.
A driver shall not solicit or accept a street sale.
65-15-410.
(a) A delivery network company shall adopt a policy prohibiting solicitation or
acceptance of cash payments from a DNC customer and notify the DNC's drivers of the
policy.
(b) A driver shall not solicit or accept a cash payment from a customer.
(c) Payment for delivery services must be made electronically using the DNC's
digital network.
65-15-411.
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(a) The delivery network company shall adopt a policy of nondiscrimination with
respect to DNC customers and potential customers and notify DNC drivers of the policy.
(b) Drivers shall comply with all applicable laws regarding nondiscrimination
against customers or potential customers.
(c) A DNC shall not impose additional charges for providing services to persons
with physical disabilities because of such disabilities.
65-15-412.
(a) Except as otherwise provided in subdivisions (b)(1) and (2), a delivery
network company shall not disclose a DNC customer's personally identifiable information
to a third party unless:
(1) The customer consents;
(2) Disclosure is required by a legal obligation; or
(3) Disclosure is required to protect or defend the terms of use of the
service or to investigate violations of those terms.
(b) A DNC may share a customer's name and telephone number with the driver
providing delivery services to the customer to facilitate:
(1) Correct identification of the customer by the driver; or
(2) Communication between the customer and the driver.
65-15-413.
A delivery network company is not deemed to own, control, operate, or manage
the motor vehicles used by drivers.
65-15-414.
A delivery network company service begins when a driver accepts a request for
delivery services received through the DNC's digital network or software application,
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continues while the driver transports the products or goods in the driver's motor vehicle,
and ends when the driver removes the products or goods from the driver's motor vehicle.
SECTION 2. This act takes effect July 1, 2026, the public welfare requiring it.