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SB652 • 2026

SCC's Bureau of Insurance; customer satisfaction info. from property & casualty insurance providers.

An Act to direct the State Corporation Commission's Bureau of Insurance to submit a report on customer satisfaction information from property and casualty insurance providers; report.

Enacted

This bill passed the Legislature and reached final enactment based on the latest official action.

Sponsor
Srinivasan
Last action
2026-04-08
Official status
Acts of Assembly Chapter
Effective date
Not listed

Plain English Breakdown

The official source material does not specify the exact format and content of the annual report or any actions based on the information collected.

Insurance Customer Satisfaction Reports

This law requires insurance companies to provide their customer satisfaction survey results quarterly, which the Bureau of Insurance will summarize annually.

What This Bill Does

  • Requires property and casualty insurance providers in Virginia to submit customer satisfaction survey results to the Bureau of Insurance on a quarterly basis.
  • The Bureau must create an annual report summarizing this information from all property and casualty insurance providers.

Who It Names or Affects

  • Property and casualty insurance companies in Virginia
  • Customers of these insurance companies who take satisfaction surveys

Terms To Know

Bureau of Insurance
The part of the State Corporation Commission that oversees insurance companies.
Customer Satisfaction Surveys
Questionnaires used to find out how happy customers are with their insurance services.

Limits and Unknowns

  • Does not specify what actions will be taken based on the customer satisfaction information.
  • The exact format and content of the annual report is not detailed in this law.

Bill History

  1. 2026-04-08 Governor

    Approved by Governor-Chapter 515 (effective 7/1/2026)

  2. 2026-04-08 Governor

    Acts of Assembly Chapter text (CHAP0515)

  3. 2026-03-24 Senate

    Fiscal Impact Statement from State Corporation Commission (SB652)

  4. 2026-03-10 Senate

    Enrolled Bill communicated to Governor on March 10, 2026

  5. 2026-03-10 Governor

    Governor's Action Deadline 11:59 p.m., April 13, 2026

  6. 2026-03-09 House

    Signed by Speaker

  7. 2026-03-09 Senate

    Signed by President

  8. 2026-03-09 Senate

    Enrolled

  9. 2026-03-09 Senate

    Bill text as passed Senate and House (SB652ER)

  10. 2026-03-03 House

    Read third time

  11. 2026-03-03 House

    Passed House (87-Y 11-N 0-A)

  12. 2026-03-03 Commerce and Labor

    Fiscal Impact Statement from State Corporation Commission (SB652)

  13. 2026-03-02 House

    Read second time

  14. 2026-02-26 Labor and Commerce

    Reported from Labor and Commerce (18-Y 3-N)

  15. 2026-02-24 Subcommittee #1

    Subcommittee recommends reporting (8-Y 0-N)

  16. 2026-02-17 Subcommittee #1

    Assigned HCL sub: Subcommittee #1

  17. 2026-02-04 House

    Placed on Calendar

  18. 2026-02-04 House

    Read first time

  19. 2026-02-04 Labor and Commerce

    Referred to Committee on Labor and Commerce

  20. 2026-01-30 Senate

    Read third time and passed Senate (37-Y 0-N 1-A)

  21. 2026-01-29 Senate

    Read second time

  22. 2026-01-29 Senate

    Engrossed by Senate - committee substitute

  23. 2026-01-29 Commerce and Labor

    Commerce and Labor Substitute agreed to

  24. 2026-01-29 Senate

    Engrossed by Senate (Voice Vote)

  25. 2026-01-28 Senate

    Rules suspended

  26. 2026-01-28 Senate

    Passed by for the day

  27. 2026-01-28 Senate

    Constitutional reading dispensed Block Vote (on 1st reading) (40-Y 0-N 0-A)

  28. 2026-01-28 Senate

    Passed by for the day Block Vote (Voice Vote)

  29. 2026-01-27 Commerce and Labor

    Committee substitute printed 26106115D-S1

  30. 2026-01-26 Commerce and Labor

    Reported from Commerce and Labor with substitute (14-Y 0-N 1-A)

  31. 2026-01-26 Senate

    Senate committee offered

  32. 2026-01-14 Senate

    Prefiled and ordered printed; Offered 01-14-2026 26100981D

  33. 2026-01-14 Commerce and Labor

    Referred to Committee on Commerce and Labor

Official Summary Text

Bureau of Insurance; report on data collected from property and casualty insurance providers; report.
Requires that, as part of its existing requirements to submit annual findings and reports on companies issuing property and casualty insurance policies in the Commonwealth, the State Corporation Commission's Bureau of Insurance shall submit an additional annual report summarizing relevant information from property and casualty insurance customer satisfaction surveys.

Current Bill Text

Read the full stored bill text 
An Act to direct the State Corporation Commission's Bureau of Insurance to submit a report on customer satisfaction information from property and casualty insurance providers; report.
Be it enacted by the General Assembly of Virginia:
1.
§ 1. As part of existing requirements for the State Corporation Commission's Bureau of Insurance (the Bureau) to submit annual findings and reports on companies issuing property and casualty insurance policies in the Commonwealth, the Bureau shall submit an additional report no later than December 1, 2026, and annually thereafter, summarizing the results and relevant information from property and casualty insurance customer satisfaction surveys conducted by or on behalf of such companies. The Bureau shall request submission of customer satisfaction information from such companies, which shall then submit such information to the Bureau on a quarterly basis. The Bureau may also make findings and recommendations related to the customer satisfaction information submitted pursuant to this act and include such findings and recommendations in its report.