Vehicle glass repair claims

AN ACT Relating to motor vehicle glass repair claims; amending 1
RCW 48.30.340; adding a new chapter to Title 48 RCW; recodifying RCW 2
48.30.340; and providing an effective date. 3
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF WASHINGTON:4
NEW SECTION. Sec. 1. The definitions in this section apply 5
throughout this chapter unless the context clearly requires 6
otherwise.7
(1) "Advanced driver assistance system" means any motor vehicle 8
electronic safety system, as outlined in the most recent version of 9
SAE international's SAE J3016 levels of driving automation, that is 10
designed to support the driver and motor vehicle in a manner intended 11
to: 12
(a) Increase motor vehicle safety; and 13
(b) Reduce losses associated with motor vehicle crashes.14
(2)(a) "Insurance producer" means an individual or business 15
entity required to be licensed under the laws of this state to sell, 16
solicit, or negotiate insurance or annuity contracts.17
(b) "Insurance producer" includes an agent, a managing general 18
agent, a surplus line broker, a reinsurance intermediary broker and 19
manager, a rental vehicle agent and rental vehicle agent managing 20
employee, and a consultant. 21
S-3567.2
SENATE BILL 5871
State of Washington 69th Legislature 2026 Regular Session
By Senators Cortes, Dozier, Hasegawa, and Lovick
Prefiled 12/11/25. Read first time 01/12/26. Referred to Committee
on Business, Trade & Economic Development.
p. 1 SB 5871
(3) "Insured" means a person that is entitled, or may be 1
entitled, to receive first-party benefits or payments under an 2
insurance policy. 3
(4) "Motor vehicle glass" means the glass and nonglass parts 4
associated with the replacement of the glass used in the windshield, 5
doors, or windows of a motor vehicle. 6
(5) "Motor vehicle glass repair shop" means any person, including 7
the person's employees and agents, that for consideration engages in 8
the repair or replacement of damaged motor vehicle glass.9
(6) "Notice" means direct written communications that are easily 10
accessible by the consumer, including verifiable text, email, or app-11
based messaging. 12
(7) "Repair or replacement" includes: 13
(a) Inspecting, repairing, restoring, or replacing damaged motor 14
vehicle glass; and 15
(b) Calibrating or recalibrating an advanced driver assistance 16
system when an incident requires the replacement of damaged motor 17
vehicle glass. 18
(8) "Rights or benefits under the policy" includes the insured's 19
right to receive any postloss benefits or payments available or 20
payable under the policy including, but not limited to, claim 21
payments. 22
NEW SECTION. Sec. 2. (1) An insured under a property and 23
casualty insurance policy may not, either prior to or after a claimed 24
or covered loss, assign, delegate, or otherwise transfer, in whole or 25
in part, to any other person, the insured's:26
(a) Duties under the policy; or 27
(b) Rights or benefits under the policy. 28
(2) Any contract entered in violation of this section is void and 29
unenforceable. 30
(3) Nothing in this section may be construed to prohibit an 31
insured from authorizing or directing payment to, or paying, a person 32
for services, materials, or any other thing which may be, or is, 33
covered under an insurance policy. 34
NEW SECTION. Sec. 3. (1) Prior to providing service to an 35
insured for the repair or replacement of damaged motor vehicle glass, 36
a motor vehicle glass repair shop must notify the insured of whether 37
the motor vehicle has an advanced driver assistance system. If the 38
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motor vehicle has an advanced driver assistance system, the motor 1
vehicle glass repair shop must further notify the insured of the 2
following: 3
(a) Whether calibration or recalibration of the motor vehicle's 4
advanced driver assistance system is needed after a windshield repair 5
or replacement as recommended by the vehicle manufacturer;6
(b) Whether the motor vehicle glass repair shop intends to 7
calibrate or recalibrate the advanced driver assistance system in a 8
manner that meets the motor vehicle manufacturer's specifications; 9
and 10
(c) If the motor vehicle glass repair shop is not capable of 11
performing or does not intend to perform a calibration or 12
recalibration referenced in (a) of this subsection, that the motor 13
vehicle should be taken to the vehicle manufacturer's certified 14
dealership or a qualified specialist capable of performing the 15
calibration or recalibration. 16
(2) If calibration or recalibration of the motor vehicle's 17
advanced driver assistance system is performed, the motor vehicle 18
glass repair shop must provide written notice to the insured:19
(a) As to whether the calibration or recalibration was 20
successful; and 21
(b) If the calibration or recalibration was not successful, that:22
(i) The motor vehicle should be taken to the vehicle 23
manufacturer's certified dealership or a qualified specialist capable 24
of performing the calibration or recalibration; and25
(ii) The insured should not rely on the advanced driver 26
assistance system until it has been successfully calibrated or 27
recalibrated by the vehicle manufacturer's certified dealership or a 28
qualified specialist capable of performing the calibration or 29
recalibration. 30
NEW SECTION. Sec. 4. (1) A motor vehicle glass repair shop may 31
not contract with a person for the repair or replacement of damaged 32
motor vehicle glass to be paid for under a first-party insurance 33
policy until all of the following are satisfied:34
(a) The person has made a first-party claim for the repair or 35
replacement of damaged motor vehicle glass under a motor vehicle 36
insurance policy; 37
(b) The motor vehicle glass repair shop has received a claim or 38
referral number for the claim under (a) of this subsection; and39
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(c) The requirements of section 3(1) of this act are satisfied.1
(2) A motor vehicle glass repair shop shall: 2
(a) Provide the insured a good faith estimate of the fees and 3
costs that are anticipated to be charged to the insured by the motor 4
vehicle glass repair shop for the repair or replacement of damaged 5
motor vehicle glass; 6
(b) Prior to performing service, provide the insured an updated 7
estimate; and 8
(c) Not charge more than the reasonable and customary fees and 9
costs to an insured for a repair or replacement of damaged motor 10
vehicle glass and any associated calibration or recalibration of the 11
motor vehicle's advanced driver assistance system as recommended by 12
the vehicle manufacturer's specifications. 13
(3) A motor vehicle glass repair shop shall provide the insured 14
upon completion of a repair or replacement of damaged motor vehicle 15
glass: 16
(a) An itemized invoice and, upon payment, a receipt; and17
(b) Written notice that states whether or not the advanced driver 18
assistance system was successfully calibrated or recalibrated as 19
required under section 3(2) of this act. 20
NEW SECTION. Sec. 5. (1) A motor vehicle glass repair shop, or 21
any other person who is compensated for the solicitation of insurance 22
claims, may not offer a rebate, gift, gift card, cash, coupon, fee, 23
prize, bonus, payment, incentive, inducement, or any other thing of 24
value to any insured, insurance producer, or other person in exchange 25
for directing or making a claim under a motor vehicle insurance 26
policy for a repair or replacement of damaged motor vehicle glass.27
(2) A motor vehicle glass repair shop may not:28
(a) Charge higher fees and costs to an insured for a repair or 29
replacement of damaged motor vehicle glass than are reasonable and 30
customarily charged in this state; 31
(b) Submit false, misleading, or incomplete documentation or 32
information to an insured or an insured's insurer, including any 33
agent of the insured or insurer, for a repair or replacement of 34
damaged motor vehicle glass; 35
(c) With respect to an insured's claim or potential claim for a 36
repair or replacement of damaged motor vehicle glass, do the 37
following, which results, or would result, in a higher insurance 38
payment or a change of insurance coverage status: 39
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(i) Indicate that work was performed in a geographical area that 1
was not the geographical area where the work occurred; or2
(ii) Advise an insured to falsify the date of damage;3
(d) Falsely sign a work order or other insurance-related form 4
relating to an insured's claim, or potential claim, for a repair or 5
replacement of damaged motor vehicle glass; 6
(e) Misrepresent to an insured or the insured's insurer, 7
including any agent of the insured or insurer, the price of a 8
proposed repair or replacement of damaged motor vehicle glass;9
(f) State that an insured's insurer has approved a repair or 10
replacement of damaged motor vehicle glass without:11
(i) Verifying coverage directly with, or obtaining approval 12
directly from, the insurer or the insurer's agent; and13
(ii) Obtaining confirmation of the coverage or approval by 14
facsimile, email, or other written or recorded communication;15
(g) State that a repair or replacement of damaged motor vehicle 16
glass will be paid for entirely by an insurer and at no cost to the 17
insured unless the coverage has been verified by the insurer or the 18
insurer's agent; or 19
(h) With respect to an insured's claim or potential claim for a 20
repair or replacement of damaged motor vehicle glass:21
(i) Damage, or encourage an insured to damage, the motor vehicle 22
in order to increase the scope of the repair or replacement of 23
damaged motor vehicle glass; 24
(ii) Perform work that is clearly and substantially beyond the 25
level of work necessary to restore the motor vehicle to a safe 26
predamaged condition in accordance with accepted or approved 27
reasonable and customary techniques for the repair or replacement of 28
damaged motor vehicle glass; 29
(iii) Misrepresent the motor vehicle glass repair shop's 30
relationship to an insured or the insurer's agent; or31
(iv) Perform any other act that constitutes fraud or 32
misrepresentation. 33
(3) Any notice or invoice required under this chapter must be 34
issued in the same size font as the invoice, estimate, or receipt.35
(4) There is a presumption that a motor vehicle glass repair shop 36
is acting knowingly in violation of this section if the motor vehicle 37
glass repair shop engages in a regular and consistent pattern of 38
activity prohibited under this section. 39
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NEW SECTION. Sec. 6. (1) In accordance with RCW 48.30.340(1) 1
(as recodified by this act), an insured that makes a first-party 2
claim for a repair or replacement of damaged motor vehicle glass 3
under a motor vehicle insurance policy may not be required to use a 4
particular motor vehicle glass repair shop to receive claim payments 5
or other benefits under the policy.6
(2) This section may not be construed to: 7
(a) Prohibit an insurer, insurance producer, insurance adjuster, 8
or any person acting on behalf of an insurer, insurance producer, or 9
insurance adjuster from recommending a motor vehicle glass repair 10
shop or providing an explanation to an insured of the coverage 11
available, and any applicable liability limit, under any insurance 12
policy; 13
(b) Prohibit an insurer from maintaining a network of motor 14
vehicle glass repair shops, subject to the requirements of RCW 15
48.30.340 (as recodified by this act); or 16
(c) Create a private cause of action. 17
NEW SECTION. Sec. 7. The commissioner may adopt rules as 18
necessary, including penalties applicable to motor vehicle glass 19
repair shops, to implement and administer this chapter.20
NEW SECTION. Sec. 8. This chapter applies to insurance policies 21
issued or renewed on or after the effective date of this section.22
NEW SECTION. Sec. 9. This chapter may be known and cited as the 23
Washington motor vehicle glass act.24
NEW SECTION. Sec. 10. Sections 1 through 9 of this act 25
constitute a new chapter in Title 48 RCW.26
Sec. 11. RCW 48.30.340 and 2007 c 74 s 1 are each amended to 27
read as follows: 28
(1) A person in this state has the right to choose any ((glass 29
repair facility)) motor vehicle glass repair shop for the repair of a 30
loss relating to motor vehicle glass. 31
(2) An insurer or its third-party administrator that owns in 32
whole or in part ((an automobile glass repair facility )) a motor 33
vehicle glass repair shop that is processing a claim limited only to 34
auto glass shall: 35
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(a) Verbally inform the person making the claim of loss, of the 1
right provided under subsection (1) of this section, at the time 2
information regarding the ((automobile glass repair or replacement 3
facilities)) motor vehicle glass repair shop is provided; and4
(b) Verbally inform the person making the claim of loss that the 5
third-party administrator is an entity separate from the insurer that 6
has a financial arrangement to process automobile glass claims on the 7
insurer's behalf. 8
(3) An insurer or its third-party administrator that owns an 9
interest in ((an automobile glass repair or replacement facility )) a 10
motor vehicle glass repair shop shall post the following notice in 11
each of its repair facilities: 12
"THIS ((AUTOMOBILE GLASS REPAIR OR REPLACEMENT FACILITY )) MOTOR 13
VEHICLE GLASS REPAIR SHOP IS OWNED IN WHOLE OR IN PART BY (NAME OF 14
INSURER OR INSURER'S THIRD -PARTY ADMINISTRATOR). YOU ARE HEREBY 15
NOTIFIED THAT YOU ARE ENTITLED UNDER WASHINGTON LAW TO SEEK REPAIRS 16
AT ANY ((AUTOMOBILE GLASS REPAIR OR REPLACEMENT FACILITY )) MOTOR 17
VEHICLE GLASS REPAIR SHOP OF YOUR CHOICE." 18
The notice must be posted, in not less than ((eighteen)) 18 point 19
font, prominently in a location in which it is likely to be seen and 20
read by a customer. If the ((automobile glass repair or replacement 21
facility)) motor vehicle glass repair shop is mobile, the notice must 22
be given to the person making the claim verbally by the insurer or 23
its third-party administrator prior to commencement of the repair or 24
replacement. 25
(4) A person making a claim of loss whose motor vehicle is 26
repaired at ((an automotive glass repair or replacement facility )) a 27
motor vehicle glass repair shop subject to the notice requirements of 28
this section may file a complaint with the office of the insurance 29
commissioner. 30
(5) This section does not create a private right or cause of 31
action to or on behalf of any person. 32
NEW SECTION. Sec. 12. RCW 48.30.340 is recodified as a section 33
in chapter 48.--- RCW (the new chapter created in section 10 of this 34
act).35
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NEW SECTION. Sec. 13. This act takes effect July 1, 2026.1
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