Relating to the disconnection of residential utility during a State of Emergency

HB 5152 Text

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Introduced Version

House Bill 5152 History

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Key:
Green
= existing Code.
Red
= new code to be enacted

WEST VIRGINIA LEGISLATURE
2026
REGULAR SESSION
Introduced
House Bill 5152
By Delegate Young
[Introduced February 03, 2026; referred to the Committee on Energy and Public Works then the Judiciary]
A BILL to amend the Code of West Virginia, 1931, as amended, by adding a new article, designated §24-9-1, relating to prohibiting
public utilities
from terminating or disconnecting services during a state disaster emergency declared by executive order; creating duty to restore service; requiring public utility to enter into deferred payment agreement with residential customer during state of emergency; prohibiting public utility from disconnecting service for 180 days; providing notice to residential customer; and establishing right of public utilities to recover funds owed in normal course following the state of emergency.
Be it enacted by the Legislature of West Virginia:

ARTICLE 9. SERVICES DURING STATE OF EMERGENCY.

§24-9-1. Prohibition on disconnection of services during state of emergency; duty to restore service; deferred payment agreement; and notice.

(a) No public utility may terminate or disconnect services to any residential customer for the nonpayment of an overdue charge for the duration of a state of emergency declared pursuant to executive order:
Provided,
That the residential customer enters into a deferred payment agreement with the public utility that allows customer the ability to pay past due owed over a time period that is at least the number of days that the state of emergency was in effect.
(b) As a part of the deferred payment agreement, the residential customer shall provide a statement that attests to the existence of a financial hardship that has prevented them from keeping their account current. The deferred payment agreement shall not require or impose a down payment, late fees, or penalties.
(c) Public utilities have a duty to restore service, to the extent not already required under this chapter, to any residential customer within 48 hours if such service has been terminated during the pendency of the state of emergency.
(d) For a period of 180 days after the state of emergency is lifted or expires, no utility corporation or municipality shall terminate or disconnect the service of a residential customer because of defaulted deferred payment agreements or arrears owed to the public utility when such customer has experienced a change in financial circumstances due to the state of emergency.
(e) Every public utility shall provide notice to residential customers, in a writing to be included with a bill statement or, when appropriate, via electronic transmission the provisions of this section and shall further make reasonable efforts to contact customers who have demonstrated a change in financial circumstances due to the state of emergency for the purpose of offering such customers a deferred payment agreement consistent with the provisions of this article.
(f) Implementation of the provisions of this section shall not prohibit a utility or municipality from recovering lost or deferred revenues after the lifting or expiration of the state of emergency, pursuant to such means for recovery as are provided for in this code, and by means not inconsistent with any of the provisions of this article. Nothing in this section shall prohibit a utility corporation or municipality from disconnecting service necessary to protect the health and safety of customers and the public.

NOTE: The purpose of this bill is to prohibit public utilities from terminating or disconnecting services during a state of emergency declared by executive order; to create a duty to restore service; to require public utility to enter into deferred payment agreement with residential customer during state of emergency; to prohibit public utility from disconnecting service for 180 days providing notice to residential customer; and to establish right of public utilities to recover funds owed in normal course following the state of emergency.
Strike-throughs indicate language that would be stricken from a heading or the present law and underscoring indicates new language that would be added.

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