Relating to establishing a process for the Department of Highways to receive complaints from the public relating to public road hazards

HB 5562 Text

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WEST VIRGINIA LEGISLATURE
2026
REGULAR SESSION

FISCAL NOTE

Introduced
House Bill 5562
By Delegate Lewis
[Introduced February 16, 2026; referred to the Committee on Energy and Public Works then the Judiciary]
A BILL to amend the Code of West Virginia, 1931, as amended, by adding a new section, designated §17-4-56, relating to establishing a process for the Department of Highways to receive complaints from the public relating to public road hazards; directs that a notification system be created for reporting and tracking hazardous conditions; requiring reporting to the Legislature; providing liability to the state if the hazardous conditions in certain circumstances; and providing rulemaking authority.
Be it enacted by the Legislature of West Virginia:

ARTICLE 4. STATE ROAD SYSTEM.

§17-4-56. Highway hazard reporting and monitoring system.

(a)
Establishment of system
. The Division of Highways shall establish and maintain a highway hazard reporting and monitoring system to receive, record, and track reports of dangerous conditions on the state highway system.
(b)
Reporting methods
. The division shall provide multiple methods for reporting dangerous highway conditions, including but not limited to: a toll-free telephone hotline available 24 hours per day; an online reporting portal accessible through the Division of Highways’ website; and a mobile application or web-based interface allowing location-based submissions and photographs of hazardous conditions.
(c)
Types of conditions to be reported
. Reports may include, but are not limited to, hazards such as open potholes, pavement failures or washouts; missing or damaged guardrails, damaged bridge decking, traffic control signs; obstructed roadways; or any other condition that poses a significant risk to public safety.
(d)
Referral to proper authority.
When a reported hazard is located on a county or municipal roadway, the division shall promptly forward the report to the local authority responsible and record the referral.
(e)
Tracking and response.
The division shall:
(1) Record each report with a unique tracking number;
(2) Classify the condition by severity and assign a priority response level;
(3) Track the date the condition is verified, the date repairs are initiated and thee date the hazard is resolved; and
(4) Maintain a publicly accessible online dashboard displaying the number of reports received, average response times, and status of open and resolved reports.
(f)
Annual report.
On or before December 31 of each year, the commissioner shall submit to the Joint Committee on Government and Finance a report summarizing:

(
1) The total number of reports received by type and district; the average response time for hazard verification and repair; and

(2) Recommendations for improving the responsiveness and safety of the state highway system.

(g)
Notice to Division of Highways
. A report submitted through the system constitutes written notice to the Division of Highways of the condition described, for purposes of any duty the division to maintain the state highway system in reasonably safe condition.
(h)
State duty and liability
. Notwithstanding any provision of this code to the contrary when the Division of Highways has received actual notice of a hazardous condition on a state road or highway pursuant to the provisions of this section and negligently fails to correct or repair the hazardous condition within a reasonable period of time, the State of West Virginia shall be liable for damages proximately caused by the hazardous condition. Any liability arising under this section shall be paid within the policy limitations of the Board of Risk and Insurance Management pursuant to §29-12-1 et seq. of this code. Nothing in this section creates strict liability or waives sovereign immunity except to the extent expressly provided herein.
(i)
Rule-making authority
. The commissioner may propose legislative rules pursuant to §29A-3-1 et seq. of the code to implement this section, including but not limited to procedures for classifying hazards and maintaining records. The commissioner shall protect personally identifiable information of any person reporting hazardous road conditions.

NOTE: The purpose of this bill is to establish a reporting and monitoring system for dangerous highway conditions and to require the Division of Highways to track, report and address dangerous highway conditions; provides limited liability to the state for acts of negligence; and provides rulemaking authority.
Strike-throughs indicate language that would be stricken from a heading or the present law and underscoring indicates new language that would be added.

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